★ 5

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★ 1

Every conversation with other members at this gym includes negative comments about the owners not caring about members, and that “they get away with it because there’s no competition in town,” which the receptionist also stated when I was trying to figure out a suitable membership option (which there were none that didn’t charge you for 4 months).

So I will not be coming back. I the receptionist also stated that she gets multiple similar complaints per week about their deceiving membership options, but the owners do not seem concerned or interested to make amenable changes for customers.

As a business owner myself, I am totally disappointed at my experience at this gym.

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★ 5

Aiden was very helpful and friendly throughout the orientation process to use the climbing wall. I thoroughly enjoyed the climbing and the excellent customer experience was a plus!

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★ 4

I really loved the TRX class. Came early to try spinning but no instructor showed. Sadly I only have a trial so will miss that class.

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★ 3

Thank you for asking for a review. I joined the gym because I outgrew my home gym when I’m doing lower body. And I came to find out that you are missing the 110 pound 115 pound and 120 pound dumbbells. They are replaced by some lighter ones in the space they should be. Is there are a possibility for you to get those back? Or actually purchase them to fill in the gaps? Also, thank you for the remodel of the women’s Locker room however there is not a full length mirror which is very helpful. There is space for it. Could you possibly put one in? Thank you so much.

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★ 5

The Incline Village location isa very clean, spacious gym, staff is friendly and professional. Men’s restroom and shower facilities are very clean and well maintained. Excellent selection of free weights, machines and cardio equipment. A couple more water stations would be good. I could not find anything to criticize. If you’re looking for a great place to workout go here.

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★ 3

there is so much to like about High Altitude Firness, but the recurring situation with the washing machine issues causing the absence of towels is analogous to open sores on an otherwise attractivr person.

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★ 5

Dylanne is amazing! Her expert guidance made for just the restorative session I needed. I’ll certainly be returning. Thank you!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This place had the olympic racks and machines necessary for a good workout on vacation. Staff was helpful and informative, shout out Aidan for being a guy and showing Nicholas and I all the steps to the bouldering/rock climbing wall.

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★ 4

I’ve been coming here since 2021, and the one thing that always stands out to me is how awesome the people at the front desk are. Alex and Johnathan have been absolutely amazing at helping out whenever I need it. I dropped my left AirPod into the rolling track of the leg extension machine, and Johnathan spent 25-30 mins on the ground with me trying to get it out. Not only did he help me get it out, but I was able to salvage it and didn’t even need to get new ones! Big thank you to everyone at the incline location, you guys rock!

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★ 5

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★ 4

She was fine.

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★ 5

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★ 1

I called yesterday and confirmed that I could bring children to climb and rent gear. I came in today with my two nephews, ages 4 and 5, and their mother. Upon entering the facility, the front desk was not attended for about 5 minutes. Eventually, an irritable staff member came in. Once I had paid for my day pass, they told me I would not be allowed to belay the children on top rope if they can't pass the belay test, too. I am an experienced climber and have taken children to several other gyms in Nevada and California. At no other facility have I encountered such a policy; rather, for safety reasons, other gyms do not allow children this small to take a belay test or to belay. The staff member was persistently sarcastic and rude to us throughout the interaction. We were unable to use the facilities, and honestly, I couldn't imagine staying given how we were treated from the moment we walked in the door. I subsequently called the Truckee location and was told that young children do NOT have to be belay certified in order to be belayed by a certified adult. I do expect to be refunded the $30 I paid, as the staff member said they would "try" to do, since we were not told of this "policy" and did not proceed past the front desk.

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★ 5

Diane is an excellent pilates instructor!! Taking her class has been life changing for me. She is one of the most inspiring people Ive ever met and her fun bubbly personality gave me a new found LOVE for pilates. I wish she had even more classes i go to them all if i could! Highly recommend her classes if you want a fun kick butt workout with an amazing instructor! :)

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★ 5

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★ 4

until recently i would have given 5 stars. great equipment. great staff. this is the fourth day without towels due to a washing machine issue and they still haven’t provided an alternative to provide towels in the interim. it’s possible management isn’t aware of the situation, so hopefully they pay attention to the social media posts they promoted so they can get this solved

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★ 5

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★ 5

Alex’s attention and service was on point. My “expectation bar” for quality service and goods from many businesses in 2025 is “on the floor”. I hadn’t been to High Altitude Fitness in close to a decade and it was refreshing to get the same great treatment I was always used to getting there.
Great to see you again Jason, keep up the awesome work of this incredible asset you provide our community!
Looking forward to finally visiting the “not so new” Truckee gym with my pass!!

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★ 5

Great gym, great staff, great vibe. 5 stars

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★ 5

Got a great intro to rock climbing 🧗 Taylor was super helpful and informative. The gym and facilities are clean and orderly. I’m just visiting but recommend High Altitude to all

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★ 5

Tayler was super nice and helped me get all set up for the gym. She made the process super easy and showed me around and really made it feel like a comfortable place to start working out.

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★ 4

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★ 5

Kailee and her co-worker were very helpful explaining the Senior member renewal offerings and answering my questions. Back at HA for 6 months after being away for 6 months+. Facility and equipment on Incline looks great!

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★ 5

Skye made sign up and joining super easy, gym is amazing

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★ 5

Very helpful staff, nice and friendly.

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★ 5

Great selection of fitness equipment, clean, free towels, cold water in the fountain, helpful staff, lockers, showers.

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★ 5

Very good gym. Nice atmosphere and well organized

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★ 5

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★ 5

Wonder staff — attentive, friendly and knowledgeable. Special shout-out to Justin and Greta

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★ 5

Max is great always cheerful and ready to serve!

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★ 5

Solid place for standard equipment and local friendly gym vibe.

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★ 5

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★ 5

I was in Incline Village for a trip to the area and needed a place to workout. High Altitude Fitness was an option and I chose it. This gym was perfect for a workout. They even have rock climbing inside the gym. Great atmosphere and friendly staff. Tilden did a great job explaining everything to me, and signed me up for the day. Tilden made it easy to get going with his knowledge of High Altitude Fitness and friendly personality.

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★ 5

Rick was very helpful and amiable. The equipment is great as well!

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★ 5

Gabi Piacente is an excellent trainer and has really helped me understand the exercises, the little tips and tricks with technique have turned exercises I thought would be easy into very challenging and by the end I’m completely finished - I feel so much better and stronger already and Gabi has taught me that technique matters a lot

Highly recommend to anyone who wants to become healthier, stronger or just feel better in general

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★ 5

I love Angela’s cycling classes. She clearly has so much knowledge about cycling and how to train effectively and efficiently. She always makes sure to offer new cyclists help setting up their bike and creates a very welcoming environment for newbies and regulars alike. She keeps the energy up during class by offering words of encouragement and motivation that make her classes ones you don’t want to miss!

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★ 5

The girl at the front desk is great at always greeting me.
This gym is always clean and well-equipped, with a wide selection of weight training equipment.

I only use the weight-lifting section, but they have a huge rock climbing section. It seems fun.

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★ 5

Gabi Piacente is a very gifted trainer! She’s helped me improve my core strength immensely! Highly recommend!

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★ 5

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★ 5

Katie is an excellent trainer

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★ 5

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★ 5

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★ 5

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★ 5

Super nice and easy to understand. Got me set up and climbing right away

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★ 5

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★ 5

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★ 5

Gabi is great - she’s very sweet but still make me work!

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★ 5

Great experience, very knowledgeable, patient and awareness establishing routine and goals. Highly recommend Gabby

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★ 5

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★ 5

Great customer service

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★ 5

Super experience for our kids. We love to get our boys there to climb and the staff are always so helpful. No hassle, all climb.

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★ 5

This is a true gem of a gym and I frequent a lot of ‘em when traveling. Was visiting Incline from the Bay Area and really appreciate that they offer day and week passes and are visitor friendly (unlike so many other gyms back home).

Facilities are well maintained and clean, cardio machines are VERY new (two weeks old!), and they’re open till late (10pm) during the winter. I’m not a climber but their climbing wall did look fun.

The day or week pass also includes access to their classes and I was able to take a restorative yoga class after my workout. What a bonus!

Thanks to the staff for keeping this excellent gym open.

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★ 5

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★ 5

Jess is 100% wonderful! Bring her sweets and treats and lots of Kombucha!

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★ 5

It was my first Hot yoga class. I loved it

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★ 5

The facility was super clean. The equipment was very nice! I will be back the next time we vacation in Tahoe!

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★ 5

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★ 5

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★ 5

Great climbing gym with helpful staff.

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★ 5

I love this gym. Their equipment is in great shape and quality.

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★ 5

Very nice place!

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★ 5

Great place. Helpful, pleasant staff

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★ 1

“Beware!! The Owners are crooks!!” Is what I was told. Turns out, the staff screwed up and ultimately charged $580 to my credit card. The owners are refusing to take responsibility, refusing to return my money, refusing an explanation, and refusing to respond to my attempts to contact them. We did nothing wrong. They made a mistake and they won’t own up to it. Will be looking into legal actions ASAP. Also we’ll take down this review if they respond to us.

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★ 3

This gym used to be fantastic and adequately priced. While they have improved the gym equipment and internet, several aspects of the facility need to be addressed immediately.

Unfortunately, the men's locker room has been experiencing some long-standing issues. The non-functional lockers, broken shower, and unreliable sauna have significantly impacted the gym experience for many of us.

Machines pull muscles and are constantly out of service, towel service is occasionally unavailable, workout classes have sign-up issues, and the group workout room lacks proper ventilation and air conditioning.

The current price tag is only acceptable if the owners give it the necessary TLC as the gym is neglected. In the meantime, it's the only real gym option in Incline since the Rec Center still needs to be renovated due to Sarah Schmitz's blatant incompetence.

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★ 3

Max is awesome, climbing wall is awesome, vibe is awesome. However, for the prices charged the mens locker room needs better ventilation (taco-bell bathroom air quality) and the saunas need a good scrub (there is literally stuff growing between the slats).

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★ 5

Our experience started with Alex when I called to inquire about Jess' class. My husband and I were on vacation and started our own yoga journey a little over a year ago ( we are ages 74 and 67). We had searched for a Kaiut class or restore in the area and based on our schedule, Jess's class fit best - plus High Attitude was close by. I called and Alex was very helpful with the waiver and enroll process. I had to call back with a couple of more questions (like, do you have mat?) and Alex gave us the answers we needed. We were greeted by Jess and truly relaxed in her restorative class. It was just what we needed after a few days of hiking. Thank you for welcoming us and relaxing our bodies.

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★ 5

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★ 5

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★ 5

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★ 5

Went in to change membership status from senior to prime. Natalie was exceedingly helpful and pleasant.

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★ 5

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★ 5

Very clean, new equipment, lots of free weights, large climbing wall, dry sauna, lockers with locks, showers with towels provided.

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★ 5

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★ 5

Highly recommend the fitness classes at High Altitude. Katie is a talented and energetic instructor- her classes are awesome!

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★ 5

Best facilities and people anywhere near Incline

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★ 1

If I could say anything, it would be STAY AWAY. Now, the climbing gym looks nice, but management and finance are HORRENDOUS. The management is rude and hides behind "policy", rather then making something right. I signed my family up for a three month membership, but the sales person lied about the use of rental equipment. As is my right, (3 day cancel) I went in to cancel the next day the contract I signed said ANY monies I had paid would be refunded. They said no, I had to pay an $85 fee..They finally agreed to waive that as I showed them their own contract. BUT. then they said my son had used it the last two days, and since he was under 16-and they had mistakenly allowed him to use the facility, they were charging me $28 a day for day usage, and since I should have been supervising him $28 a day for me, even though I never used the facilities. So, they charged me $112 for day use fees, even though the contract said I would be charged Zero. I will be seeking legal restitution as this is a classic case of a company trying to bully an individual....Please use the Rec Center down the street where they have a pool and a gym...I guess if you have to climb, this is the only option, but BEWARE they are horrible!

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★ 5

Very welcoming. Great music and workout.

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★ 5

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★ 5

Jessica’s class on Thursday was amazing. Active but paced, hip openers that went deep, I left feeling open and invigorated. Amazing class, washes away the tension. Highly recommended!!!

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★ 5

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★ 5

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★ 5

I enjoyed strength & conditioning with Trisha, it was a great workout and positive environment.

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★ 5

They have air conditioning! The routes are fun and they have easy routes on overhanging walls that really make it fun for a 5.6-5.8 kind of climber. The staff is very friendly. They took their time to make sure you know how to use the equipment. State of the art facility. Top notch. They have top rope and lead climbing too! My 10 year old son and nephew and I used the automatic belay routes. Fool proof safe.

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★ 3

I bought a week membership. They punched it in as 1 day so I couldn't get in the next. Yep gave them cash so they had to do there investigations came up with they were over in the cash drawer so they told me I could use my week membership. On vacation your on a tight schedule so I only got to use a day of it but the equipment was 1st class would've loved to use more of it!!! Thanks for the one day workout! Rest is important also!

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★ 5

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★ 3

Very expensive and the man working at front desk has no interest in being there and being nice or helpful to customers.

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★ 5

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★ 5

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★ 5

Max was super helpful and the gym exceeded my expectations. I will be back.

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★ 5

Fantastic experience for anyone passing through Incline Village!

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★ 5

Awesome workout with Sandy this mor no if. Always upbeat and great energy. Great music sets too :)

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★ 5

I have been attending the yoga class at high altitude with Lucas and he is the best . They need a bigger space because often there is not enough room ! More classes at 9:10 9:15 or 9:30 would be great since many of us locals drop our kids off at 9 am

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★ 5

Nate is always a total professional. Whether he’s at the front desk, training customers or just working out, he’s always friendly and polite. And will always take time from whatever he’s doing to answer questions or provide training tips or suggestions, if asked.

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★ 5

Nate Hyske

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★ 5

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★ 5

Excellent classes that push you and care for you at the same time.

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★ 5

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★ 5

I love Lucas’s class. Especially the ending with his own music.

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★ 5

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★ 5

Taylor L was amazing! I was in town just for the weekend and her Gentle Yoga Flow class was SO incredible. Her cuing and encouragement throughout class was just what my tired mind and body needed. She offered modifications and variations of each pose to meet each participant where they were. When I come back to Incline Village I’ll try to take her class again! <3

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★ 5

We’re second home owners and HAF makes our trip the best. It’s the greatest gym ever- great staff. Great facility. Attention to cleanliness and friendliness

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★ 5

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★ 5

Clean, tidy gym with most of the machines a typical lifter will need. Need any help, Tilden is the man and will make sure you’re taken care of.

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★ 2

Getting a membership here is like buying a bottle of water at a ball game… no other options, and they charge 4x the value. I’ve been paying $80+ every month for over a year, and their sauna has been non-operational for AT LEAST half the days I’ve come to the gym. Every member pays $80+ per month and they refuse to replace their 30 year old sauna stove. Disgraceful.

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★ 5

Great gym. Nate at the front desk was helpful and knowledgeable

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★ 5

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★ 5

Max and Nate always have a good attitude and greet everyone. Exceptional customer service 👌🏽

I have also taken yoga classes now with Jess and Lucas who are both wonderful instructors. Thank you both.

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★ 5

Tilden was fantastic, great service all around.

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★ 4

Gym is clean and has quite a few routes, but is very small space overall. No bouldering orientation teaching about how to fall or not walk under other climbers. Boulder routes were all short due to short wall height too. The climbing wall is smooth so smearing is nonexistent. Top rope requires your own belay device and anchors to the floor oddly enough. Fine gym but not quite up to big city expectations.

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★ 5

Taylor was great

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★ 5

Pilden was so welcoming, helpful and kind. It made our visit today extra awesome!

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★ 5

Nate C. is very helpful and helps keep the weights nice organized. Two thumbs up!

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★ 5

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★ 5

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★ 5

Great experience with Alex, who was very knowledgeable, professional and helpful! Thanks Alex!

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★ 5

Helpful and courteous. Max and Tyler are also great!

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★ 5

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★ 5

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★ 4

I've been a member before and never got a chance to take a class. I took the strength and conditioning class. WELL WORTH the drop in fee!

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★ 5

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★ 5

Max at High Altitude rocks. Hire more people like her!

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★ 5

Jess and her Restorative Flow are better than therapy. 10/10

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★ 5

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★ 5

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★ 5

Excellent place to climb, front desk staff is super helpful and friendly, especially max! Thank you!

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★ 5

Jessica's Restorative Yoga class was truly amazing. A beautiful class that left me feeling centered, calm, rested, and energized. It was pure magic.

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★ 5

Kayla Maxwell set me up entirely! I had never been climbing before and she put me in a second gave me a great safety briefing and was super kind. Highly recommend taking advice from her!

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★ 4

Very clean. New equipment and 3 squat racks! Tho some of the front desk people are not the most personable.

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★ 5

Alyssa was super helpful. Calm and professional. I appreciated her approach to customer service.

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★ 5

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★ 5

Great evening activity for our group of 13 year old kids! Shannon was wonderful and helpful and kept the kids in line!

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★ 5

Me encanta Katie, su energía y la motivación que contagia cada mañana 💪

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★ 5

Nate was super friendly and helpful. Answered all my questions and made signup easy-peasy!

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★ 5

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★ 5

High quality fitness center with friendly staff. Always a great experience when I go in

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★ 5

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★ 5

Skyler was the best!!

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★ 5

Trisha was absolutely amazing and probably my favorite fitness class i’ve attended! She is such high energy, gets you excited, and is so welcoming to everyone! She is exactly the person you want to motivate you to be a better you

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★ 5

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★ 5

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★ 5

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★ 5

Miranda is a Great yoga instructor

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★ 5

Katie is awesome!

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★ 1

No hot water for 1 week plus, sauna broken, bath faucets broken. Worst gym ever from a maintenance standpoint

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★ 5

On vacation for the week and they offered a week long pass for 50 dollars that includes access to trainer les classes and free rental gear for their climbing gym. The climbing gym was a bit small but had a good variety for the size. Plenty of free weights and machines.

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★ 5

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★ 5

We visited this location for the first time and Skyler was so helpful making sure that our kids understood the rules and how to be safe. We'll be back. Thank you!!

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★ 5

Nate was very helpful with explaining membership options and super friendly!

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★ 5

This is a great gym, is it a Climbing Gym, yes they have climbing walls, but for anyone who knows their way around a weight room can get an amazing workout with this high end equipment. This gym has all the equipment lifters need, stacked in nicely, well thought out equipment. I paid the $50 or so for a week and I'm so happy that I did. They have two locations one in Truckee which is huge and then the one in Incline Village, both of them have similar equipment and a great feel about the gym. I am a 7 day a week gym person, yes 7 days, I know there are numerous people like me that cannot operate my day without the gym as part of it, trust me when I tell you, this gym is great to get your pump on, your Cardio thing too.

Free weights
Killer Machine Weights
Brand New Cardio Equipment
Rock Climbing Walls
Showers
Awesome!

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★ 5

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★ 5

Incredible bouldering options and even more amazing 2 story climbing routes with auto-belay with routes from 5.6 to 5.12 and beyond.

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★ 5

The Truckee location gets all the glory these days, but the Incline location is a fantastic local gym.

Despite the climbing area being relatively small, there’s good variety between all the routes/problems. I don’t love auto-belay, but I’m glad they have it for when I don’t have a partner. It’s fun to chill on the upper level when you need a break — today there was a fun big wave surfing program in the big screen.

People in the weight area are generally friendly and the vibes aren’t weird (as a woman I notice this is not the case at many gyms). There are always plenty of treadmills and ellipticals available.

Finally, Skyler at the front desk was awesome. I came in today for a day pass, but I ended up renewing an annual membership. She did a good job honestly and transparently talking through the pros/cons with me. Excited to come back regularly!

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★ 5

Great gym. Never over crowded. Nice staff. Skylar is always very nice ad helpful. Bit pricey, but I'd say it's definitely worth it. I just gotta take advantage of the rock climbing.

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★ 5

Alex was great! Very informative and friendly

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★ 5

Got day passes for me and my girlfriend while on vacation. As an experienced lifter and novice boulderer, the facilities here were top notch. Just wish they had free chalk as I couldn't find any in the bouldering gym

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★ 5

I truly enjoy every aspect of my workouts at HAF. This club is a class act. Instructors are all dedicated and first rate. BTW, I have been member of Equinox and Orangetheory before moving to Incline Village.

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★ 5

Great gym with nice equipment and spacious. Skyler at the front desk was super nice and made the check in process painless 👍. Highly recommended.

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★ 5

Nick, Nate, and Kayla were all very helpful. We are on vacation in the area so I purchased a week pass at the Truckee location. Wanted so buy a hoodie to commemorate my first climbing experience, but they didn’t have my size. The staff in Truckee suggested calling Incline to see if they had the size I wanted. Nick answered my call and took the time to check inventory for me. Nate was at the front desk when I arrived and was very nice to let my husband come in to watch and videotape me. I bought the hoodie from Kayla and she was pleasant and a great representative of HAF. The climbing walls are shorter than the ones in Truckee, but still challenging. Thanks to all for the great experience!

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★ 5

I’ve been working with Nate, a Personal Trainer at High Altitude Fitness since March. As someone in there 60’s my biggest concern was not injuring myself. I am continually impressed by Nate’s level of knowledge not only related to fitness but also nutrition. He is a true professional and I can’t say enough about my experience. I would highly recommend Nate for assistance with your personal fitness journey.

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★ 5

Loved this gym! Wanted to get in a quick climbing sesh and it was just what I was looking for. Small and not too many people, there’s was only 3 other people climbing. Skyler, at the front desk, was very friendly and helpful.

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★ 5

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★ 5

Alex was really helpful checking in and replacing my key tag!

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★ 5

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★ 5

Very nice helpful staff, Skylar was top notch employee. Equipment very clean all in working order.

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★ 5

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★ 5

Just joined and have taken Insanity and TRX classes that Katie coaches. She is an amazing instructor and puts together a workout that will challenge you and make you stronger. Since I am new to the classes she always takes the time to explain what I am doing wrong and make sure I get the exercise correct. I really look forward to her classes!

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★ 5

Alyssa at the Incline shop is awesome!! Highly recommend

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★ 5

Katie’s classes pop off. Music is lit and the workout will whip you into shape real quick. 0-100 she be killin the game.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The tall fellow named Cope at the front desk is a super nice guy!

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★ 5

For a small gym, it’s very convenient and has great equipment. I like how all lockers already have a lock.

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★ 5

So far the staff has been incredibly nice and helpful. Special thank you to Alyssa!

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★ 5

Nate is a pleasure to work with and an asset to the business.

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★ 5

Tara's classes are great. She is a great instructor, she is always attentive to all of us who attend the class..

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★ 5

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★ 5

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★ 5

Outstanding.

Rick

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★ 5

Great great hot flow with Lucas! Heat was perfect! Thanks for your energy and dedication 🙏

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★ 5

I always get a great workout with Katie. TRX is challenging and Katie is helpful patient with me!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Skyler was a wonderful help while getting my membership. Glad I was helped by someone so generous.

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★ 5

I got a membership today, Skylar at the front desk was super sweet and helpful. She made the process super quick and easy. Can’t wait to start!

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★ 5

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★ 5

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★ 5

Love Total Body Tone! You really work all areas of the body. I feel stronger after going.

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★ 5

So great, thank you!

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★ 5

Katie’s TRX classes on Monday and Wednesday mornings are the best!

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★ 5

It's a fun relaxed atmosphere

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★ 5

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