★ 5

I have been a member here for years, the new company that bought this place is turning it into a gym that I always wished was in concord. Could not be happier with how the place has come along. especially the new gym. Place is awesome would definitely recommend joining to anyone who wants to lead a healthier life.

Source: Google

★ 5

Coaches are great with the kids

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★ 2

I am extremely disappointed with my experience at Capital City Sports & Fitness in Concord, NH. My husband and I joined as new members in August 2025 and have already canceled our membership as of October 2025.

Their website advertises 24/7 fitness center access, which was the main reason I signed up for the $99/month couples membership—I typically work out at 5am. However, at my first visit I was told the door access system wasn’t working for new members due to a Wi-Fi issue. Staff assured me it would be resolved “ASAP,” but in the meantime, we were limited to staffed business hours only.

For weeks I followed up, often reaching voicemail or being met with an unprofessional “HELLO” (with no mention of the business) by someone who couldn’t answer my questions. The only update I ever got was a vague estimate of “1–3 months” for repairs. Another staff member later mentioned the gym might even shut down this winter for “upgrades.”

Between the lack of communication, lack of professionalism, and the fact that I was paying for 24/7 access I never actually had, we decided to cancel. To top it off, the facility itself is outdated and dirty—something I hadn’t even begun to address before making the decision to leave.

After two unreturned voicemails, I finally received a cancellation confirmation email. Not a single question about why we were leaving, no attempt to make things right—just more evidence that they simply don’t care.

I don’t normally write reviews, especially negative ones, but I’m so disappointed and frustrated with Capital City Sports & Fitness that I feel compelled to warn others.

Source: Google

★ 5

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★ 5

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★ 5

Coaches are great with the kids

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★ 3

Time has passed it by.

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★ 4

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★ 3

Place is old tired

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★ 5

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★ 5

What a wonderful establishment. Everything you could ever want under one roof from upper management to the people at the desk it has been a wonderful experience. Everyone greet you when you come in their equipment is constantly being updated. I love the pool the basketball courts the workout area. I finally found a spot that I really like it all I have to give a special shout out to this young man named Dylan. He’s constantly asking if people need anything he roams the workout floor, making sure things are clean and ready for the next person to use the equipment. He really is an asset.. a fun family environment that if you can’t find something to do then you’re just not looking lol.

Source: Google

★ 4

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★ 4

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★ 5

Awesome community spot!

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★ 5

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★ 5

Great facility with friendly workers! Played volleyball there a few times and it’s clean and well kept.

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★ 5

Good place to have fun and work on your health goals.

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★ 5

Their basketball program for kids is top notch! They have some of the best coaches in the state that challenge the kids and keep them engaged!! Once our kids started basketball at CapCity their skills significantly improved! Highly recommend!!!

Source: Google

★ 5

Super easy and the staff was very helpful. They helped us arrange something on short notice and it was a total breeze! Can't wait to go back.

Source: Google

★ 5

I find this place to be a Godsent.
They have a pool, they have gym equipment (all new mind you), tennis courts, and basketball courts. Does it need updates? Yes. Locker rooms for sure! Better footprint for walking to other sections of the building...most definitely! No, no sauna or hot top...but who the heck has one with all the other equipment this place offers for what I think is a very responsible price.
What they do have is in excellent working condition, the other stuff in my book is fluff!

Source: Google

★ 1

Extremely unprofessional management. After 4 customers of the tennis courts politely asked for the music in the gym to be turned down (it was so loud they could not hear each other calling the score). After some discussion, one of the managers, Joe, said “leave now or I’m calling the police”. The customers complied to keep the peace and walked out to the parking lot to leave, and Joe called the police anyway. Bullying and harassment are no way to run a business.

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★ 5

The staff is friendly and great, the gym is awesome and very inviting.

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★ 5

The beyond friendly staff, members, and guests make the time here well worth the drive! The 24/7 weight room is a HUGE bonus and the well furnished facility makes having a membership a no brainer. 10/10

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★ 5

Great courts for volleyball!

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★ 5

Staff is friendly and helpful, facility is spacious, and accommodating of all sport and fitness needs 🙏

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★ 1

Bad quality and Rude Staff! This terribly run down old relic of a health club sold out to a new company a few years ago and it is even worse! Facilities are still broken down and disfunctional the saunas still dont work jacuzzi is gutted out, cardio and weight equip very out dated and oddly organized.. a real insult to a capital area health club.. even the russians or Soviet Times would offer so much better than this true embarrasment to our lifestyle.

Source: Google

★ 4

It’s was good

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★ 4

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★ 5

Excellent fitness center with terrific employees. Everyone who works there is very nice. The basketball courts are fantastic and many areas have been recently renovated and are very well maintained. I highly recommend this place

Source: Google

★ 5

Place has really come a long way. The nee owner has made so many major improvements.

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★ 1

Closed down fitness area without any updates on reopening. Put a sign on the door requesting members call for an update on status of fitness center. They don’t answer the phone at the front desk. There are 4 separate instances where I tried calling in the morning to get an update, got no answer despite calling multiple times, then drove down to the facility to see if its open. Every time the staff gave some answer like, “shooting for this afternoon” or “painters are done so tomorrow hopefully”. My breaking point to cancel my membership was when I went to check the status of the gym in person on 9/25, because they didn’t pick up the phone again, when I got there there as no one at the front desk. When asked when it’s going to open I’m told, “the gym can be open today if you’re willing to help me move some of the last large pieces in the weight room”. To my bewilderment, the staff member seemed upset when I told him I came here as a member to workout, not as a laborer to help set up the equipment.

Source: Google

★ 2

There's noone to answer the phone, I called 10 times and noone answers. The pool is ok, the stairs are a pain, the locker room is dirty, the showers are too. There are old and dirty things in the shower stalls, I'm not at all impressed. The cement floors are difficult. Heard it was a nice pool at one time, it isn't anymore. And $15 for a day pass is exorbitant. I've gone to clubs when traveling and this one is the worst. Employees are not helpful at all. NO LIFEGUARD!!! This doesn't bother me but there very little safety in place. And most people walk in the pool, there are few swimmers.

Source: Google

★ 5

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★ 5

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★ 5

Have been to a few bball tournaments here and enjoyed the facility. I wish our town had something like this. Great spot!!

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★ 5

Excellent facilities! Superb staff well educated and helpful. Military friendly!

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★ 3

The basketball court is epic now that it’s been updated, however the rest of the old racquetball club is still living in the 90s and most of the extra amenities don’t work right now (hot tub, sauna) or are just severely outdated. I can’t wait for this place to completely update because it can be an awesome spot. In the meantime I’ll bring my nephew for basketball free play!

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★ 5

Great facility for youth sports. We watch our daughter’s soccer games here often.

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★ 4

Not a bad place for tournaments.

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★ 5

Nice sports facilities. The courts are excellent and well-maintained. The locker rooms and bathrooms could use upgrades. Overall, it is an nice place; I've only visited here for tournaments, and I'm not a member.

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★ 5

The renovations are looking great and the staff has been wonderful!

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★ 5

Refurbished Basketball court looks amazing. Excited to play some ball. Staff is friendly and super helpful.

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★ 5

This is a wonderful club. I have a large friend group that wanted to learn Pickleball. We took lessons here and starting playing weekly. The staff is friendly and accommodating. A great place!

Source: Google

★ 5

Love Cap City Sports & Fitness! I started going for tennis, which they offer great programs with talented pros. Now they expanded to support more basketball youth programs, and as a mom of two athletes this is really exciting and convenient! Staff is super helpful and personal training / workout classes are killer.

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★ 5

This place is great. Tennis coach Dave and personal trainer Kristen are my personal favorites. Frances is a great manager. I am excited for the new owners and the renovations to come. I'll be using their new tennis courts soon.

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★ 5

Had a great time in the outdoor pool, outdoor basketball courts, outdoor volley ball and indoor basketball with all my friends!

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★ 5

I played tennis here a few years ago with friends. I wasn't a member, but I just found out it is under new membership. I am very excited because I'm moving to Concord. I stopped into get more information and I am amazed at the improvements. The staff was very welcoming and informative. I look forward to starting my membership after my relocation is finalized.

Source: Google

★ 5

Wonderful community of staff members and gym members! The staff have created such an inviting and welcoming space to work out. This place is lucky to have such dedicated and hard working front desk workers, personal trainers, managers, tennis pros, and class instructors. I look forward to seeing the progress and renovations being made for this wonderful gym.

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★ 5

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★ 5

The best place for fitness!! I love it!!

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★ 5

This place is coming together really well. Loving the Revamped Gym!

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★ 5

This facility is really taking shape and we are excited to run our basketball program out of this renovated and rejuvenated space!

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★ 5

This is exactly the atmosphere I’ve been looking for

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★ 5

I love this gym! I feel so comfortable working out here, the members and staff are always friendly! I also love the ability to work out, attend the workout classes( cycling is my fave) and use the pool!

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★ 1

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★ 1

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