★ 3

Lovely studio! However one coach in a class I attended at one point used the phrase “work those arms, people, no likes flabby arms.” It is at best this is unhelpful to say to a group of people actively working on their bodies and with their bodies that “no one likes” something about their body. At worst, it can unkind and demoralizing. I hope this feedback can help this studio consider doing some coaching with their coaches about body image and fitness support. Thanks.

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★ 5

Amazing coaches, helpful staff, clean facilities and lots of convenient class timings - OTF Portsmouth has been our favourite place to work out since we joined ~3 months ago. Each class offers a varied mix of floor exercises, rowing and running on the treadmill and they also host monthly competitions to make working out more enjoyable. I always leave the class feeling energised and would highly recommend joining!

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★ 5

This studio and the coaches as well as the staff are amazing. They bring the energy and make you feel your best on any given day. Love my OTF fam ❤️

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★ 5

I’ve been a member since OTF opened and love it. Coaches are great and motivating. J9 always pushes you to challenge yourself!

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★ 5

I had a great experience at this location. Coaches were helpful, and the management — specifically Sherry — went above and beyond to help me resolve an issue I had with a studio in California. Workouts are fantastic. If you haven’t tried Orange Theory, give it a try for a full body cardio and strength workout. Super helpful if you travel a lot you can keep up your exercise routine going to locations all across the country!

Source: Google

★ 5

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★ 5

Love this studio! I have been an OTF member for 4 1/2 years and have over 500 classes done. I started in the Dover studio and would sporadically take a class in Portsmouth. When Dover closed and the studios merged, Sherri made the transition so easy! Everyone, members and staff, were so welcoming. Everyone supports each other there and the environment is great. The coaches are awesome. J9 is encouraging and pushes you to lift heavier, increase your speed, and make jokes along the way. Doreen is great, super supportive and can always count on her to notice and compliment you, whether it’s picking up a heavier weight or noticing the small speed increase on the tread. Sam is a powerhouse coach with great playlists. She pushes you to and over your limit because she knows you can do hard things! Chloe is super energetic and encouraging, brings an awesome energy to the studio! Zoe is a great head coach and always attentive to the members during class, making sure our form is correct and that we’re pushing ourselves to be our best!
So thankful for this studio and the awesome team that’s there. Ready to crush more classes 💪🏽

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★ 5

Love Orange Theory! High energy coaches and workouts made to challenge all abilities and easily modified to fit your needs/how you’re feeling each day! The best option imo For a full body workout!

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★ 5

LOVE THIS ORANGETHEORY!!!! The people that work there are motivating, educated and inspirational!!! I have been going for 4 years and love every day!!! The studio is clean, easy parking and bright and happy! They truly celebrate health and fitness for all!!!!

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★ 5

I was hesitant to start going to a workout class as I usually think I am doing just fine with at home workouts… until I started at OTF!!! I was a college athlete and the level of workout here is incredible. The staff is attentive, supportive, and kind and it makes for an enjoyable workout and experience. I love being able to track my progress, calories burned, and my heart rate. HIGHLY recommend!

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★ 5

I love this studio! I've been a member on and off since 2018 and it never fails to kick my butt. The workouts are always hard, and the energy of the classes is great. Coach Zoe never hesitates to correct my form to avoid injury (thank you!) or hand me a heavier weight on the floor. The whole staff is welcoming and friendly, and the studio always clean.

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★ 5

it leaves me good sore!

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★ 1

Not a good studio. Been a otf member for 5 years 800+ classes dozens of studios and coaches. This one’s pretty rough, Janine is a really bad coach she’s disrespectful to members, doesn’t motivate or encourage class members. Went to Zoe’s class and she was on her phone texting the entire class. Chloe is the only one worth going to. Studio lacks energy and connections with members. Such a red flag when I’m new to a studio and the coach doesn’t introduce themselves.

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★ 5

This is a great studio run by Sherri and Zoe. Challenging format for endurance plus strength designed for both individualized and group goals. Great variety of workouts.The coaches are excellent. Highly recommend!

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★ 5

The workout is effective, engaging, and never boring. Coaches, staff and members create an incredibly welcoming community.

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★ 5

I did the strength class with coach Zoe. This is one of the best gyms I have been to! The atmosphere was great, the music was bumping. It’s also super clean in there which is really nice. They have showers as well incase you’re in a hurry to get to work you don’t have to show up dirty!

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★ 5

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★ 5

Absolutely love Orangetheory Fitness Portsmouth! The coaches are incredibly motivating, knowledgeable, and truly care about helping you reach your fitness goals. The workouts are always challenging, high-energy, and never boring — perfect mix of cardio and strength training. The facility is clean, well-organized, and the community is so supportive and welcoming. I leave every class feeling stronger, energized, and proud of my progress. Highly recommend to anyone looking to level up their fitness!

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★ 5

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★ 5

Never been there. But everyone outside has a fancy car. So if you wanna be around that type of people thats what you're gonna get.

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★ 5

All workouts are varied, challenging, and well led by fitness professionals. Also, group environment encourages participant support, as well to challenge oneself to higher performance levels than individual workouts. Absolutely, love the workouts.

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★ 5

I love all of the coaches at OT Portsmouth. They make an effort to recognize me by name and have different styles of motivating us so it is always different!

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★ 5

Workouts are fun, challenging and easy to fit into my schedule. Orange Theory offers a very positive atmosphere.

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★ 5

Everyone here is so welcoming and accommodating. It’s hard getting back into working out and I feel like everyone here just wants to see you succeed. I’d recommend the Portsmouth OTF to anyone!

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★ 5

Prior to joining, I had not had a normal exercise routine in many years. Going to the gym was a chore and something that I dreaded. I felt sluggish and low energy. During the first class I instantly fell in love with Orange Theory's approach. The group atmosphere, fast paced music and fun loving coaches keep you engaged for the full hour. Variation in exercises on the treadmill, rower and floor keep you from becoming bored and helps the time fly by. Most of all, I love the focus on your own personal heart rate and level of effort so you never feel as though you are in competition with anyone else in the class. I now look forward to my classes each week and have noticed a considerable change in my energy and focus throughout the day as a result. I would 100% recommend OTF to a friend!

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★ 5

I love OTF Portsmouth. The workouts have something for everyone. They change everyday and work the full body. The staff is so friendly and the members are supportive and motivating. The coaches are super knowledgable. They push you and cheer you on. I highly recommend this studio!

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★ 5

Great gym! I love the concept of sessions that focuses multiple areas: treadmill, rowing and floor exercises (free weights, TRX, core, etc) all in one workout template. The coaches are wonderful motivators, and I get encouraged to push myself to get "uncomfortable"! :) The staff (coaches, front desk, Sherry the owner) are friendly and personable that they know their members' names. Every time I go to the studio, I get a "Hi Jen!" Always feel welcomed every time.

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★ 5

Great studio!!! Coaches are amazing! Love the strength workouts. Convenient class hours. Staff is wonderful. This is truly “A place where everyone knows your name”… love it

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★ 5

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★ 5

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★ 5

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★ 5

Great coaches, and members. Work out with a team environment.

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★ 5

I love everything about Orange Theory. It's a workout that I couldn't make myself do on my own daily. It's also a family like atmosphere, the staff & members are fun & supportive to each other :-). Everyone driven to do their best for great health & fitness :-)

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★ 5

Great works outs and instructors.

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★ 5

Best workout in town!

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★ 5

I wanted to try OTF Portsmouth for a long time, but was too nervous; and I honestly thought I would be embarrassed because I wasn’t fast enough or strong enough- and I thought it was just highly competitive. In actuality, not only is it a GREAT, fun, fast-paced workout- but it’s really just competing against yourself to be better every single time. And, I love that I can feel myself getting stronger, being able to run longer and faster than when I started. Everyone is incredibly friendly and supportive; and the coaches help to keep you motivated and using proper form. I love it here! ☺️🧡

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★ 5

I have been teaching and taking fitness classes most of my life. I have had exposure to a numerous clubs and workouts. Without a doubt, this is the best workout I have found. It combines aerobic workout with strength. The workouts are never the same so it doesn't get boring. Excellent staff and instructors.

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★ 5

Joining OTF in 2015 was life changing. The vibe in the room is great for people of all ages and fitness levels. You do you. Portsmouth NH OTF is an awesome studio with great coaches and sone of the nicest staff I've encountered.

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★ 5

Been an OTF member since 2016 in another state, and COVID led me down an unhealthy path. Been at the Portsmouth studio for a few months now and the owner, staff, and coaches have been encouraging and supportive... and this is my new "home". I am back on track thanks to Sheri, Jake, Zoe, J9, and everyone else at this studio. Thanks.

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★ 5

I joined in March of 22 and otf has helped me become motivated, committed and I’ve increased my strength and endurance. Would highly recommend !

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★ 5

Best way to start my day! Great workout, coaches and community. I honestly enjoy everything about OTF!!!

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★ 5

I started OT a few months ago when my kids were in town and dragged me to a class. I had been struggling to find a gym that had it all. The times I needed, great trainers, and different classes so I didn’t get board. I am so happy I joined. I get the weight and cardio. The trainers are top notch and classes are offered early before work and after. No excuses. If I’m out of town I still have the option. Being over 55 I am also comfortable because it is all ages .

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★ 5

Love OTF Portsmouth. The staff and coaches are great. It’s become such an important part of my workout routine.

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★ 5

Love this gym - classes always start on time, they are challenging and different every day. Benchmarks and the board help me challenge myself to work harder and achieve results. Gym staff is super friendly, and the coaches are great - very motivating!

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★ 5

Great studio! This is my home studio, great location, fun having lots of people travelling who drop in. The coaches are AWESOME! I've been to a few studios and we definitely have great coaches at Portsmouth. Orangetheory is a great workout too, and I've tried them all.

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★ 5

I am in the post-partum phase of life so getting back to the gym is hard. Coach Jamie made great recommendations for alternative exercises that best fit my need. I was greeted by a sales associate who remembered me, by name, from the day prior. She wasn't even working, she was in the class! The sense of community Portsmouth has built is welcoming and personal. Thank you for a great experience!

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★ 5

Our kids gifted us the classes. We have done two so far and are convinced this system will continue to motivate us to stay with the program. Staff are very engaging and kind!

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★ 5

Great management, excellent workout. Location is clean as well, thanks guys for making my workout fun all the time!

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★ 1

I just moved back to town and am transferring my membership from out of state. I was unaware of the strict 5 minute late policy (where they don’t let you in after 5 minutes) and I arrived 6 min late, my last studio didn’t do this. While learning the roads and traffic, I didn’t mean to be late, thought I left in time, hit unexpected traffic, and my 20 min drive to the studio became 27 minutes but so is life.
Instead of offering up a solution or giving a grace tardy while educating on the policy, I was turned away for “safety” even after explaining the lack of consistency between studios and how it’s not a clear expectation for customers. No one asked my name and I will now have to call to assure I don’t get the $20 cancellation fee since they turned me away.

My membership is canceled now and I won’t be spending my money at a gym with such little regard for real life or horrible customer service.
I understand and that policy is policy and the front desk representative is not at fault for this but the lack of empathy or understanding was shocking.

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★ 5

Best workout, coaches and community!

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★ 5

My favorite gym!

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★ 5

Great workout !

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★ 5

The philosophy, psychology, and the workout templates behind OTF workouts combined with the positive attitude of the coaches and staff have kept me coming back for over 6 yrs. Plus, when I travel I can attend any of the OTF centers anywhere in the world. Plus, the workouts keep me in shape to ski, bike, hike and play Pickleball!

Source: Google

★ 5

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★ 5

OTF Portsmouth ROCKS!! The workouts are great, and really well run. But the best thing about OTF Portsmouth is the team of coaches and staff - all are really knowledgeable, upbeat people who know their stuff and make the workouts fun.

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★ 5

Great energy from a great group of coaches!

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★ 5

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★ 5

The program works. Period. Someone other then myself figured it out and this allows me to simply show up and see the results in the quickest amount of time. The people the program and the location are all on point for my lifestyle goals.

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★ 1

I’m an overnight travel nurse and have been coming to this orange theory for weeks. I have enjoyed every second of it and the trainers are amazing.

However, on my way to the 10am class, there was a detour and I arrived at 10:06. The owner harshly greeted me at the door and told me I couldn’t go in. I explained to her that I never knew about this rule and if she could grant me a one time exception and she told me no and showed me the policy. I would never treat a customer that way. This has honestly upset me so much, I drive 20 minutes to get to class because I love it here, but I cancelled my membership on the spot. Not only was she rude, but completely inflexible.

People are having a hard enough time right now during Covid, especially as a nurse, the least she could have done was allow me to work out this one time, seeing it was 10:06.

Disappointing.

Source: Google

★ 1

Workout is good. Policies are horrendous and don't align with the price point. Customer service at this location is lacking as the manager unavailable and doesn't respond to emails. They incorrectly charged my account and I had to follow up with her for over a month to get any sort of response.

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★ 5

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★ 5

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★ 5

This is by far the best gym/workouts, I’ll recommend it

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★ 5

OTF has changed my life trajectory. I am physically and mentally stronger now than I was in my thirties. Achieving personal bests on the treadmill, floor, and rower inspire me to push myself for personal bests in other aspects of my life - at work, with my family, and overall. The variety of workouts, the energy of the coaches, my OTF friends, and new challenges all make the OTF experience exceptional. Thank you to the team at OTF Portsmouth! I can't wait to see what I am capable of in the years ahead.

Source: Google

★ 5

Great atmosphere, supportive and motivational!

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★ 1

I don't get it.

I asked for a refund of 8 of my 10 works I bought in Feb. I went to 2 sessions (in not a friendly groups ) in late Feb and early March before it shut down

I don't feel comfortable going back there.

That they will not give a refund when other do speaks volumes about their customer service.

Source: Google

★ 4

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★ 5

Best workout I’ve ever had. Every class is different and I love that I don’t have to plan my workout. I just listen to the coach and get a full body workout! No adjusting machines, and the place is very clean!
Love it, love it, love it!!

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★ 5

Best one hour workout you can get!!

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★ 5

Great atmosphere and knowledgeable coaches. The workouts definitely work - I’m down several pounds from my first week and getting stronger already.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Good place great staffs.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love this place! There is so much motivation and support. Friendly staff, the coaches are amazing and always available to answer questions even outside of class. I’ve never felt so comfortable at a gym

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★ 5

I absolutely love this place!! Great coaches that keep you motivated! Great staff, very friendly. The workout is never the same which means it’s never boring!

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★ 5

The class goes by super fast and each one is different. The instructors are friendly and very motivating...not to mention I burn a ton of calories. I’m completely addicted to it.

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★ 5

Every workout is a new challenge and it allows me to push myself every time!

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★ 5

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★ 5

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★ 5

Love the variety! No class is ever the same. It’s addictive!! I love it, can’t wait to go and miss it when I can’t go.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I was very excited to experience this work out class.... and unfortunately it didn’t happen, long story short there was some miscommunication about their rules(to be there 30min early to get a heart monitor and go over equipment.....) , when we got the the gym ON TIME for the class Maura at the front desk wasnt the most welcoming face! She was not polite or accommodating at all! She was argumentative and not professional, she kept telling us what we didn’t do instead of trying to give us a solution or booking us for the following class.

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★ 5

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★ 5

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★ 5

Yes

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★ 5

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★ 5

This is simply the best workout you can do. It’s hard but manageable, and because of the heart rate monitor it’s individual. I only watch my numbers to keep myself in check. After every workout I feel like I did something really good for myself.
Thanks to the coaches for the right combination of coaching form and motivation.

Source: Google

★ 5

I love the fact that no two workouts are exactly the same. Keeps from getting bored with the routine. You have an amazing staff. The spirit of community and energy is infectious and they are genuinely nice people who clearly love what they do and enjoy building relationship and interacting with the membership. The coaches are also very knowledgeable about fitness and overall health, diet and exercise. They are so open to helping any member and never make you feel like a dope for not understanding something or asking for help more than once. My wife and oldest daughter also below. Our daughter got us hooked and I'm grateful to her every day. We are all in better shape today then we have been in years. My wife and I have both overcome goals we were not previously able to. I highly recommend OTF Portsmouth to anyone looking to improve their overall health.

Source: Google

★ 5

Great staff. 1 hour of hard work with encouraging coaches who push but are not overly militant about it.

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★ 5

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★ 5

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★ 5

I am never bored, so the hour goes by really fast!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It's challenging and I love the support from the coaches and other members during a class. The class pushes me to do things I wouldn't do on my own. The entire staff is by far one of the nicest I have ever experienced and I have tried many other gyms/clubs.

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★ 5

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★ 5

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★ 5

I love this place. Such a great workout, and fun! The loud music keeps the positive energy/adrenaline flowing. I’ll keep going back for more.

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★ 5

Love this place!! Had my first orange theory experience last week. Kelly was awesome. I would love to join..only downfall is how expensive it is :(

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★ 5

OrangeTheory Fitness Portsmouth is an amazing experience! I recommend this to all my friends and co-workers who are looking for a fitness program. The coaches are fantastic, the staff are friendly and welcoming, the members are committed and focused, and the workouts are challenging but doable. I'm so glad I joined!

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★ 5

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★ 5

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★ 5

I am challenged every time I come in, even going 3-5 times a week for almost 6 months now. It is never boring and the trainers are FANTASTIC. They keep me motivated and hitting goals way faster than I ever would have imagined. I recommend it to everyone! Over 35 lbs gone and counting!

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★ 5

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★ 5

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★ 5

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★ 1

The coaches here are great BUT the customer service is terrible - BEWARE! I tried to cancel my membership because I am training for a race and am on a specific training program, and when I called before my billing date I was told that I didn't need to cancel and they could just freeze my account, no big deal. The person I spoke to on the phone was unauthorized to freeze my account and left a message for the studio manager Pam. I called multiple times and left messages to have them call me. Finally 30 days later - on my next billing date, they called me back and told me they couldn't freeze my account because of the length of time, and that I had to pay for another month of membership. All I was told was, sorry we can't refund the charge we've already put through because the studio manager just saw the note. Terrible customer service.

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★ 5

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★ 5

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★ 5

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★ 5

I have NEVER had a fitness experience like this before in my life, and I come from a background of being a student at various fitness studios/gyms and teaching group exercise. Orangetheory as a company should be extremely proud of the way the Portsmouth, NH location handles itself. I was given white glove treatment from the time I requested more information about taking my first class for free, all the way up to when I walked out the door following my first class. Everyone I spoke with or interacted with in some way was extremely friendly and told me (and showed me!) everything I needed to know to feel welcomed and successful in my first work out with OT. I was never pressured, but only pushed to do my best and figure out what class package will work best for me and my schedule. I will absolutely be back, and I can feel the results already from just one class. Bravo, Portsmouth Orangetheory! Thank you!

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★ 5

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★ 5

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★ 5

Kara is awesome! Always so welcoming. Her classes are so motivating. Love working out at OTF-Portsmouth

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★ 5

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★ 3

The Good: New facility, good location, parking, decent classes
The Bad: Hard to cancel your membership, need to talk to a manager, fill out form, all as they keep billing. It will be 90 days of extra billing from my first call, before I'm free and clear.

Source: Google