★ 1

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★ 1

Good variety of equipment but some of the rowers and 2 manual treadmills remain broken.

Edit: Adding a star for fixing the equipment
Edit: They won't let you cancel a membership and are violating state law.

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★ 5

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★ 5

Staff are friendly and helpful, equipment and building are kept clean and there are a plethora of options to get a good work out in any time of day or night.

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★ 1

One star is well deserved for offering Redwood Personal Training through your facility. The New Hampshire Department of Justice has quite literally filed a civil action against that predatory company.

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★ 1

They try to con you into hidden fees and lock you into contracts without tell you. Been there since 2023. Asked back in July if I could bring someone for a few months. When I went in to cancel because im traveling for months (and they are almost impossible when trying to pause the membership) they said i was in another contract and had to pay $500 to cancel. Thought this gym was different but its just a money pit. Don't get caught in it. Not worth the trouble.

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★ 5

Clean with lots of machines to chose from. Front desk staff were super nice.

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★ 1

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★ 5

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★ 1

I cancelled my membership after moving but it was apparently filed incorrectly. I was charged an additional month of fees. I reached out to the gym and visited in person with no resolution. I had to email the manager. The manager responded to my initial email but did not reply to my response from >2 weeks ago. She did not reimburse me for my monthly fee. Hopefully they filed my cancellation properly this time.

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★ 1

No AC in the summer is certainly a wild choice, especially when it’s 90 degrees and 80% humidity. Most miserable gym experience I’ve ever had by far. Not sure if cost saving measure or just not prioritizing getting it fixed.

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★ 5

Met with Kyle today and I’m very impressed on how thorough his approach is to personal training. I workout often but after working with Kyle today I can feel that my body was definitely challenged. Highly recommend Kyle for personal training!

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★ 5

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★ 5

Huge gym with plenty of of equipment

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★ 5

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★ 5

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★ 5

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★ 5

I can't say enough about this place. Huge blessing that my wife and I discovered this place as we have three kids and we now exercise regularly because of the child care they have here. The price was very reasonable at $40 a month per membership. If you are a couple who always works out together and only has two kids, you could even just do one membership. The reason we did too was because we have three kids and each membership includes two children for the child care.

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★ 5

I love this gym overall! Great staff, and clean facility!

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★ 5

Kyle from Redwood Personal Training is awesome. I have been working out for years and I still learn new exercises and tips from him. I’m always smoked after a training session

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★ 1

I've been trying for over a year to cancel my gym membership. Ive called multple times, left emails, went to the location multiple times in the middle of the day and waited by the desk for anyone to show up and ended up leaving a sticky note on the computer screen with my contact info with a small note asking to cancel my gym membership. I've paid over a years worth of membership fees with no response. My wife an I went to this gym maybe 3 times at the end of 2022 to find the daycare person sleeping with our kids in the room. The club is poorly ran and customer service is great once you sign the dotted line but after that non existant. I was told to email the manager out of the manchester location and did with no response. Im not for putting business's on blast in any way but this is pure negligance. I want a phone call and a refund for the year at least or my next step will be legal action.

-Taylor Lebell

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★ 5

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★ 1

Tried to come in for a trial day to see if I liked it, front desk directed me to sales. Sales woman was immediately snotty and rude as if I'm asking the world of her. She looks up my number and tells me that because I'm "in their system" it disqualifies me from a trial pass. I was "in their system" because I looked up prices on their website which requires entering your information. I explained this and she continued in with the snotty attitude telling me that it didn't matter, that she couldn't comment on that, and that I would have to pay $15 for a day pass if I wanted to try the gym for the day.

I left and signed up for Planet Fitness before I even left the parking lot. Not worth the elitist meat head attitude of the staff at The Zoo, I don't care how nice your facility allegedly is. Not that I even ever got to see it.

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★ 1

Very difficult time engaging customer service to receive confirmation of account alterations. Had to have my bank implement a fraud monitor because of non-responsive support.

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★ 5

Super valuable information and a difficult in a good way workout from Kyle. He has a great attitude on the many complexities that come with entering a gym atmosphere and welcomes the full spectrum. Great dude, definitely recommend giving him a chat or pursuing training.

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★ 5

Good gym lot of equipment

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★ 4

Just joined a month ago. Great equipment. Wonderful space. Nice staff. Too much acid and hard rock music - could use more variety in tunes.

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★ 3

classes are great but floors are dirty I wish they would continue to clean between classes.

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★ 5

Great facility with tons of the equipment you want. Personal training from Kyle is tailored, thorough, and he knows how to motivate.

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★ 5

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★ 1

Gym bro who "helped" us did not act like he cared if we lived or died! I'm sorry I came in to ask questions!
Didn't even offer a tour.

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★ 5

Great gym, can get busy at times, but tons of equipment and friendly staff

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★ 5

Been going to the zoo coming up on 4 months now. Started personal training after meeting with Kyle. He was absolutely amazing to talk with and go over my goals I had for myself. Set me up with Tim and I have had a great experience. Although I only do personal training 1 time a week Tim has also helped me with nutrition and I am already seeing significant improvements. Getting to the gym is so much easier having a tailored structured routine to follow on the other 2-3 days I do go.

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★ 5

Incredibly helpful staff body helped my family out in a difficult time with membership issues

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★ 5

Just worked out with Kyle and I’m feeling cooked. Best workout since finishing college athletics!

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★ 5

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★ 5

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★ 5

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★ 5

Great gym. Make sure you read anything redwood pt puts in front of you before signing it

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★ 5

Kyle is an excellent personal trainer. Every session I’ve had with him is challenging and I feel it the next day. He really individualizes every workout for my specific goals and concerns. Highly recommend!!

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★ 5

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★ 5

Equipment and staff are good and receptive.

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★ 5

This place has very friendly staff (Julian in particular) and a demographic of people who are serious about their health, plus a really nice green space to utilize battle ropes.

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★ 5

Very happy to work with Kyle on a plan to improve my workout. I know I can trust him because I saw his before and after pictures!

He is committed and motivated for his own personal goals! I feel the best part of working with Kyle is he gave me hope! He is very bright on giving me the correct perspective on my progress. Before working with him, I felt I hit a plateau for bit but he explained I’m on target with a couple of adjustments we made.

I am back on it with more than ever focus and perseverance! Thank You very much Kyle 👍

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★ 4

Been going to the Zoo for about 2 months now and got a personal trainer through Kyle with redwood. Since I got a PT I've already lost about 10 pounds. This gym takes everything seriously and it's nice. Not like planet fitness where people who are fit are taken to be "rude"

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★ 5

Love this gym and the classes that they offer. Very clean and front desk workers are always friendly.

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★ 2

I like the gym it’s one of the better ones in nh, however I moved away from the area so I had to cancel my membership. I was told because I signed a contract I would have to pay the remaining balance but if I showed them proof of my move it would only be a 75 dollar fee. To me that was reasonable so I brought them a copy of my new lease and was told the manager would have to ok it then I would be charged the fee and be all set. However today I was charged the 40 dollar membership fee and I canceled last month, I called to see why this was and was told after canceling any fee that comes up for the next 30 days I’m responsible for this was not communicated to me during my cancellation process. Also it was a little strange because I canceled November 13th they said I had to pay membership fees from then to December 13th but the fee was charge today on December 7th my lease clearly showed I would be living no where close to the location for that entire span of time so it would have been nice to know they’d still be charging me for a membership, on top of that 5 minutes after the phone call they finally charge the 75 dollar cancellation fee. I kind of feel like they forgot to cancel my membership originally then made something up to cover the mistake and if that’s not the case it would have been helpful to know about there 30 day policy at the time of my cancellation.

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★ 1

I went through some hard times with my life I couldn't keep up with my member ship they put my name in collections I have tried making a deal with Aldous and Associates who they use to collect the debt they said they need all the money so I reached out to the zoo through Email hoping I could make a dale with them of course they don't want to respond you would think they would want some type of money I owe them but I guess they don't care I even thought about rejoining. I have sent emails to you guys online and sent emails to a couple of different people who have responded back and said they said they would have the manager respond back to me I would go in person but I don't wanna go there if the manager is not there

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★ 4

Nice gym… locker rooms can get kinda smelly to include shower areas

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★ 5

Cody is a great personal trainer!! Very informative and motivating

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★ 5

Personal trainer Cody is fantastic, would highly recommend him

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★ 5

Came here to begin my workout journey again after 5 years. KG from Redwood Training helped me in my first couple workouts and set a great first impression! I highly recommend Redwood if you are open to a trainer. KG is passionate about what he does and will help you stay accountable to reach your goals.

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★ 5

I Have been a member at the zoo for 2 years now, I recently got to use my trainer session before it expired and had the pleasure of getting trained by KG at Redwood. I am looking to be more serious about the gym this year and he took all my concerns well and was very supportive and determined to keep me in check to reach my goals. It is refreshing to have someone who knows their stuff and clearly is a great support system to have. I love the zoo here in Concord and to have someone young and educated with the passion of what he does ensures me I will meet my goals if I also do the hard work both there and on my own time. Highly recommend KG!! 10/10 reccomend

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★ 5

I've been going to the zoo gym for about 7 months and couldn't be happier with it. The gym offers the widest variety of machines and freeway to equipment I have ever seen at a Concord gym. I've also done the personal training just as long and I am happy to be working with Tim who is very knowledgeable and always able to provide useful advice for any questions you have. He has really helped me with my familiarity and comfort level at the gym. If you're serious about your goals, this place will help you achieve them all the way.

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★ 5

Went for the wrestling match, walked through the gym to get there and also used the bathroom. Everything was very clean and it looks like a great gym.

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★ 2

I went to The Zoo in search for a new gym. I selected a package because It was going to be the cheapest for me each month. I went in to try and cancel about 3 months after because I had a huge financial issue happen. When I went in to cancel they told me I couldn't because I signed a contract that said I had to pay The Zoo for a year. I understand that it was my fault for signing, I somehow missed the fact that I was locked in for a year. Even though it was my fault for signing, I feel as though being locked in for a year should be verbally explained. The person at the desk just slid me a packet and said pick one. I don't know maybe it was on the first page of the contract but I did not see it when I looked. I should have had a verbal warning. This is a very nice gym and I love how clean and well maintained it is, just wish it went differently.

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★ 5

On a road trip from NYC and I was looking for a gym to get a decent workout in. Found this place! Friendly staff, big open areas, power racks, equipment not found in a typical commercial gym. They had everything I was looking for plus more. Will definitely be coming back next time I'm in the area.

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★ 5

Nice place a lot of exercise equipment

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★ 5

Always exceptionally clean gym with a massive amount of equipment. You can do anything from yoga to powerlifting here. You literally can't beat the value anywhere in the area. Go here.

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★ 4

I've been at planet fitness for about 4 years , since I came to concord . Decided to find a new gym because it was become way too full without new equipment or space to compensate. The zoo is amazing. Honestly. Lots of different machinery (even stuff I've never seen before that takes training to a whole new level) . Plenty of weights , plenty of places to lift without someone breathing on you. Not to mention the group classes and kids place that is included with the membership. The only reason I did not give 5 stars is because their water is not cold and i let them know and its still luke warm at best. Besides that , I am very happy I switched.

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★ 4

Love the Zumba classes!

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★ 4

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★ 5

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★ 5

I had a really good time working out with Austin he gave me great knowledge. He makes you feel good about yourself gives you insensitive to keep you going. The zoo is very lucky too have him as a trainer representing them. The first time I was very intimidated and the meeting I had with Austin made me feel like I want to go back there and work out. He is a very down to earth and good person.

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★ 5

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★ 5

Always plenty of parking. Never too crowded you can always find a machine or free weights available

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★ 5

I don't go to this gym for excercise...I go for firearms training.
Critical Defense Institute is found in the backside ofbthe gym.
Here, you will find a fully functional defensive school...teaching basic and advanced weapons classes, and martial arts.
If you are going to own a weapons...GET TRAINED!

Best Regards,
David S. R. Clark

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★ 3

Personal trainers are great, good selection of equipment. The sauna in the locker room is a huge plus. Unfortunately, the men's room isn't cleaned often so I do not recommend the toilets or showers. Worst of all is the terrible music piped throughout the gym. Many members dislike the music playlist and it's too loud to ignore.

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★ 4

Looks like a great gym. Lots of machines and space to work out. I really enjoy the wfa wrestling shows that are hosted there once a month

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★ 5

Great

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★ 4

I Worked with trainers Jaden and Marc both of which were super helpful and encouraging. However be aware, these are year long personal training contracts and require a heavy fee (not explained upon reviewing program) to get out of you decide the training isn’t right for you. They had a solid plan when signing me up and I was excited to get started but I was quickly juggled between trainers to the point where instead of feeling motivated I was kinda frustrated with how little help I felt I was getting to reach my goals. Also the gym is incredibly busy and caters to the HTTS classes and makes it difficult for other gym goers to use space most evenings during the week. I’m overall happy with the gym and equipment provided but the personal training and lack of respect for their most consistent customers is disappointing.

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★ 4

This gym has everything you want and is the best you will get in the area.

The only problem is that the gym plays THE WORST playlist of music I have ever heard. It almost seems like a joke. Wrist than planet fatness !

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★ 5

My daughter and I joined the gym about a month ago and I am pretty impressed. The staff is super helpful and nice. Austin approached us to sign up for personal training which has been nothing short of amazing. He is a terrific Director of PT! He is really genuine and kind. My PT Grant is a gem. He is super knowledgeable and truly cares for his clients. It's a wonderful place to work out!

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★ 1

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★ 5

Had a great session with Austin at Redwood Personal Training, great workout and had a nice talk, very understanding.

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★ 1

-Please beware of what you are signing for, these people are manipulative and shady. Misleading on purpose, they trap you in a contract and don't disclose enough information to make you feel informed and educated on your decisions. Very sketchy

-The Redwood Staff are jumping down your throat to get you to sign a contract with them. Being a personal trainer comes second to taking your money.

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★ 5

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★ 4

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★ 4

Love the gym and my trainer is great. The men's locker room has to be updated and fixed up. It is a mess. Part of it is the unwillingness of some of the staff to clean up both in the locker room and the weight area. There were weights and straps all over the place. Some of the employees would rather flirt than work.

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★ 5

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★ 5

Good gym, lots of different machines of all types. Infrared sauna in bathroom only goes to 150, but that's alright. Friendly staff.

Updated: sauna in the men's locker room has been broken for a month. I've let the staff know multiple times. Not just me but other gym goers have expressed frustration with this. Please fix it.

Updated: sauna has been fixed

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★ 5

Great gym! I like the open turf area, it’s huge - great atmosphere, overall great gym

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★ 1

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★ 1

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★ 5

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★ 5

As a new Zoo member, I have had a great experience with Redwood Personal Trainer Grant T. I'm an older, retired trainer with high standards in addition to aging issues, and Grant has gone out of his way to design a program and provide support while putting up with how picky I am. He really understands kinesiology and takes a gentle, encouraging, but firm approach to motivation and accountability. Grant is a great resource!

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★ 5

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★ 5

Best gym ever!

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★ 4

This is a great gym! There are a lot of machines and options to choose from. It is a great value for the price. I train for bjj and this gym has never failed me with the exercises and equipment i need for isolation weird muscles nor unique equipment to challenge myself in new ways. That being said there are a few things that could improve.
Here is what would make me go to 5 stars:

1. More staffing hours. They have a supplement store, fit3d scanner, and smoothie bar. But I can only ever go at 5am during weekdays and then on Sundays there are no staffing hours.

2. There is very frequent "out of order" on the bathrooms. That said, I've never had to wait to go to the bathroom.

3. More resistance bands. I wish there was a wider range of resistance bands of better quality. Most of them are very heavy bands and several are fraying.

Most of the negative reviews I have seen were from people who did not read what they signed. Read your contract before signing, I peppered the staff with questions before signing up and they were extremely helpful and accommodating. I will be a member here for a while.

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★ 5

Nice facility

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★ 5

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★ 1

Do not get a membership here this place is a joke. I’ve had a membership here for 7 months and while the gym itself isn’t that bad, it has most of the stuff you need, it’s very busy all the time, you have to wait 10-15 to use a machine most of the time. Its also extremely expensive. The reason for the 1 star is I talked to the staff here about cancelling my membership due to not working in the area anymore. They lock you into a contract without you knowing and it would cost me $600 to cancel my membership early. So I’m stuck making payments for another 6 months. The Zoo is a disgrace

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★ 5

The zoo is the by far the best gym in the area, best gym I’ve been to on the east coast. Darrin at the front desk is very helpful and friendly!

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★ 5

Easily one of the best gyms I have ever been to. Great atmosphere, lots of space and all of the equipment you could ask for. Darryn was especially helpful.

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★ 3

The place it large and clean; staff is friendly. The lockers don't fit normal locks, the layout is a bit choppy and after hours LOTs of teen agers and horseplay and texting/videoing while sitting idle on equipment.

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★ 5

Had a training session with Marc. He got my but in to gear and was absolutely amazing. I am thankful that I signed up to start this journey.

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★ 5

So glad I joined. My first class was amazing and everyone made me feel so welcomed. As a mom that NEVER lost the weight its nice to be apart of a class again.

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★ 5

they aren't just a gym! they also rent space to other people. spray tan!! they also are starting to offer MMA type of classes i believe with their membership pretty sweet!!

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★ 5

A great place to be yourself and to make you a better you live life

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★ 4

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★ 5

I have been a member of the Zoo for just about 2 months. During this time I have had the pleasure of working with Marc and other trainers from RedWood. I can't believe the results I am seeing in just a short time! With their help, humor, and support, in just over 6 weeks I have lost 10lbs and my body fat is down 3%!
I feel healthy and strong and can't wait to see what the future holds!

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★ 5

Good 👍

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★ 5

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★ 5

I have no problems with the Zoo itself. The gym is great. I am telling about my experience with Redwood training. I was given a free session of training and we started to discuss terms of what I was looking for. I said I am on a tight budget and I have a pretty decent background in fitness so I just need to be pushed back into it. So what we agreed upon is 40 dollars a session. One session a week for three months then once a month after that until I reach the end of the year contract. We must have went over it three times. He shows the the online signature area and I couldn't see the top of the contract. Says I will be emailed that copy. I was not verbally told that I had a three day window to change my mind. I never got the email. turns out they input it in wrong. So by the time I noticed that he put my down for one session a week ALL YEAR I was livid. He( Keith) new dam well that was not what I wanted. So now I am stuck in this contract and I am working a good 60 hours a week to just stay afloat and I cannot afford the 345 dollars to buy myself out because it will equal almost 600 before I pay off the month I am "using" . I haven't been in there for months because I did not want to use it while disputing it. They will not budge on the cancellation fee even after explaining my story. DO NOT SIGN UP WITH REDWOOD. I had a co-worker tell me they were way overcharging her card and had all kinds of problems. I would like to add that I really liked one of the trainers James, he is always very nice and helpful.

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★ 5

Jaiden has been an amazing trainer. She keeps me going when I don’t think I can do it! Seeing results in 3 months is due to her support and persistence.

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★ 3

I’ll be honest, not a bad gym but the locker rooms always seem to be very messy and gross. Parts of the bathroom seemed to be out of commission for prolonged periods of time and I only see them actually clean the equipment at night. I understand if they don’t have time to clean everything as it’s a big gym but why are you only cleaning equipment at night and not during the day either?

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★ 5

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★ 4

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★ 1

Over priced and horrible service

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★ 1

Horrid

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★ 5

I've been to Planet Fitness off and on for years and never really stuck to it. Then I started here at the Zoo and I actually look forward to coming to the gym! Love all the different equipment and the convient vending machine with pre-work out and protein shakes. I also met with Redwood Personal Training, specifically Marc and had an awesome time. He was so meticulous with every detail of the plan and correcting my form, but was super encouraging and didn't make me feel like an idiot. I can't wait to continue my training with him!

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★ 5

Very clean place. Lots of space and machines. The Redwood team is great. I sat down with Marc a few days ago and he is very knowledgeable. He took the time and figured out my goals and what I wanted out of personal training. Good solid hour of chatting and going over what I wanted. Most other places do not go into as much detail. I would highly recommend them.

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★ 5

Clean facility, lots of room for social distancing, plenty of equipment, and there's always someone there to cheer you on. Been working with Mark and Brittany from Redwood Personal Training and it has been great. There's no judgement at all, only a drive to find a better version of yourself. Would highly recommend to someone looking for something more than just a gym.

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★ 5

I met with trainers Marc and Nivene today. They understood and paid attention to my needs. They are a great asset to the club. Thanks so much.

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★ 5

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★ 4

The fitness section is very nice, updated, and appears clean. I took away a star because the kids daycare room. My children are always picking up colds there, and occasionally stomach bugs. I've asked them before if they would just simply spray everything in there with disinfectant like they do the rest of the gym, and I have yet to see it happen. The childcare workers can't seem to get out of there fast enough without any type of sanitizing or cleaning. Also I know they are often short staffed with workers, but most of the people in the childcare room are extremely unfriendly young women who sit on their phones the whole time according to what I personally see and according to my kids. The other gyms I've always gone to disinfected the room surfaces and toys after the last children left, but not this place! Hopefully things will change.

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★ 5

Nice clean gym. Inexpensive if you wait for the right discount. Has plenty of variety of types of equipment.

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★ 5

Been coming to the zoo for over 3 years now and it is by far the best gym I have ever had a membership at. The staff is friendly and welcoming. The place is spotless, they are constantly cleaning and making sure everything is in top shop.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

Brand new equipment, loads of space, great people, fitness lives and breathes inside these walls best gym in New Hampshire

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★ 5

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★ 5

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★ 5

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★ 5

Very happy I joined this health club!! Never a problem getting a machine but I DO WISH THEY HAD MORE CLASSES!!

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★ 5

This is an excellent facility and one of the best gyms in NH.

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★ 5

The wait for it to open was long, but well worth it. Clean, open 24 hours (great for someone who works nights) and an assortment of different cardio machines and weights.
Edit 09/12/2021:
I still stand by my 5 star review. Not sure what the other guy's talking about with the "treat you like a paycheck." I've always felt well treated by staff and management, since day 1.

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★ 4

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★ 5

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★ 5

The Concord Zoo is one of the largest, cleanest facilities I've been to. I recently started working with a personal trainer named James who is fantastic. It was obvious from day one that he genuinely cares about his clients. He took the time to understand my goals, workout preferences and motivators before putting together a plan. He helped me create a nutrition plan that works for me. He takes the time to craft workouts that challenge me and help me get better. It is apparent he has the knowledge I need in a personal trainer to be successful. Thanks for all you do James!

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★ 4

You guys should get boxing stuff like punching bags

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★ 5

The owner of the company called and resolved my issues... That's customer service done right.

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★ 4

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★ 1

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★ 5

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★ 5

Best gym in town, hands down.

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★ 5

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★ 5

The the zoo is an amazing g place and I wouldn't trade it for everything this place is the whole world to me and more I spend so much time here its like my second home the staff greet me everyday with a smile and all know my name and I had a issue with my training membership and they took care of me better than I could of ever asked for thank you so much for everything this place does and is to me and I hope everyone that reads this is inspired to join because this placed truly changed my life and it will change yours

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★ 1

Pre covid this gym was awesome, however they would not let me freeze my account while they were not open. They would not let me cancel my membership even though they were at a breach of contract...promised all the customers that continued to pay they would make 2 months free after your one year was up due to them being closed during the pandemic..they still charged me. Called to cancel had to come in so I did. Cancel my membership and yet here we are charging my account again after I am no longer a member. Stay clear from this place its not worth the poor management and customer skills they lack.

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★ 5

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★ 5

Great gym, lot of space, good variety of equipment and machines

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★ 1

I happily paid throughout the pandemic shutdown with hopes to return but it hasn’t worked out and I decided to discontinue my membership for the time being before it was up for annual. Being sick..I tried to contact them last week via email..no reply. I phoned Monday and was told I had to come in..sick or not. Tuesday I tried the phone again but had to go in. Since my annual was due Monday..and my cancellation didn’t happen till Tuesday..I’m stuck with an annual fee. One day..effort made to remedy the week prior..doesn’t make for a member that will return (I even asked about the online membership in my email???)
Update canceled on 4/6..yet they still insist on charging me on 5/6..30 day cancellation? Poor poor customer service. They have many complaints with The Better Business Bureau.

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★ 1

I loved The Zoo pre-COVID. My emails asking how to cancel my membership and to freeze it were ignored multiple times. When I called I got a clear answer, was told I could mail in a letter but they’d recommend coming in in person. When I did, the staff member had his mask below his nose, reinforcing exactly why I didn’t want to go in. If they had frozen my membership like I asked I likely would not have canceled. Horrible communication system. I’m extremely disappointed.

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★ 5

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★ 5

The staff is friendly and always there to help if you have any questions. The gym/locker rooms are clean and they are taking precautions with covid seriously so no member feels unsafe. They offer several different classes which are challenging but always modified to your level. They have all new equipment and staying on top of their game. I’ve been to several gyms in the concord area but the Zoo blows them away💪

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★ 5

From the second you walk in the gym you feel welcome and at home. The staff is very friendly and always cleaning the equipment. The owner is always around chatting with different members and getting suggestions on what new equipment should be bought for the club.
During covid I was charged a few months when the club was closed, after they re opened I talked with the managers and they 100% refunded the money to my account.
This is the best gym around and looks like it will be for a long time with all the new equipment that’s added all the time. Perfect gym for all lifters from being newbies to seasoned lifters, everyone feels welcome.

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★ 5

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★ 5

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★ 1

Great gym till covid and you try to cancel. Got the run around for 7 months. Even when finally canceled ended up with another charge. Dont join unless you plan on staying forever. 500 dollars of payments till it was finally all said and done.

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★ 5

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★ 5

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★ 5

Staff are always very friendly, courteous, and professional. The gym is kept neat and clean; and they have plenty of disinfectant products to be able to wipe down equipment. I 100% recommend anyone to sign up for a membership here. You won’t regret it.

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★ 5

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★ 5

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★ 5

Love this gym! Great environment, always clean and equipment is in perfect shape.

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★ 1

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★ 5

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★ 5

It is the best gym around!! The club is so clean and there is so much equipment. Nicole signed me up and she was so professional and helpful!

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★ 5

Probably the best gym in NH, along with the best one out of the zoo franchise. The staff, especially Nicole and Scott, are always here to welcome you. Definitely worth a day pass if you want to give it a try!

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★ 5

This place is amazing. If you’re committed to working then I highly recommend The Zoo.

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★ 5

Friendly staff

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★ 5

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★ 5

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★ 1

Terrible gym with an unreasonable and unprofessional owner.
Don’t sign up here unless you want to get treated as just a paycheck and not a member.

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★ 1

Improper practices include non responsive communications regarding closures and billing, failure to follow standard practices regarding contracts with minors and deceptive advertising on ability to close accounts. Business appears to be linked to several others that have been investigated as well.

Source: Google

★ 1

Horrible gym with a hot headed manager. Equipment always not up to proper working and clean standards. Never respected by any employee working there, always had some type of laid back attitude. Contracts on the other hand were made to hurt the customers when they were all set with their services and paid their dues accordingly. Forced contracts will not make people return; they just make the business thrive in cash not well earned.

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★ 5

Phenomenal gym with even better staff. It's the best part of my day every single day! If you haven't tried this gym yet, then let's go!!!

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★ 5

They got it all....OUTSTANDING!!!

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★ 5

Great place to train! Excellent variety of equipment. Spin classes great too.

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★ 1

Worst customer service - Will not let you cancel during pandemic. Keep charging credit card.

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★ 5

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★ 3

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★ 4

Okay Gym Would recommend

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★ 5

I became a member when the Manchester location first opened up. When it was only on the second floor of the DMV plaza. It has advanced in so many ways since then. I go to the Manchester location a lot more than Concord due to it being about a mile from my home. But, I have been here a couple times. Last time I was about to talk with Julian. Julian, Auri, and most of the other people are good people. I paid in full or was working there so I did not have to pay month to month. I love how they have strongman equipment here! Now for the flaws, the prices for pre-workout is crazy, lol!

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★ 5

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★ 5

Best gym in NH!

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★ 5

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★ 5

This gym has the best equipment I've seen so far

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★ 5

Awesome gym!

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★ 1

Constant spam emails.

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★ 5

An amazing gym for people who actually want to work out! If you want to buy a membership just to never use it I suppose there are cheaper gyms...

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★ 1

awful experience with this gym, me and countless other people were charged for multiple months when they told everyone that we would not be billed if we emailed them asking. I know three other people and myself that asked not to be charged and got a response saying that we would not be charged while they were closed. I emailed after the first month I was charged, and he claimed that he didn't get to stop my charge in time. Thats strange he must have missed my 3 friends as well, and not only that but we continued to be charged for all the months they were closed. Never sign up here unless you want your bank account drained.

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★ 1

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★ 5

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★ 1

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★ 1

If i could give 0 stars I would. I am shocked that this place has the ratings it does, the manager is like dealing with a toddler. I asked for a phone call because I was upset about being billed while they were not open when my account was supposedly frozen until they reopened. Could not be bothered to give me the decency of a phone call and insisted on communicating via multiple emails. Refuses to refund me even though I have been charged multiple months while their facility was not even open. I wouldn't recommend this place to my worst enemy. I had truly signed up two weeks before they closed to the pandemic and been charged around $200 for under five visits I made to the place. I can't believe this is how new clients are treated. I did not sign up for a 12 month contract, I signed up for a month to month to see how I would enjoy it. Clearly not continuing here.

In response to this comment below, this is an exact quote from my email:
"I do not want to return, this experience is terrible and I do not want anything to do with your gym."

Seems pretty clear to me.

Source: Google

★ 5

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★ 5

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★ 5

Always a great time. Staff is very friendly and attentive. Facility is always clean! Two thumbs up!!!!

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★ 5

Finally the gym Concord has been waiting for and deserves

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★ 5

Best gym in the area

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★ 5

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★ 5

Great gym.I have persuaded a couple of friends to join. So much better than Planet Fatness.

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★ 5

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★ 1

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★ 1

Glorified planet fitness, but at least planet fitness has halfway decent customer service... I do not recommend wasting your time or money with the owner of this franchise.

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★ 5

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★ 5

This is one of the best gyms in town. There is so much that is included in the monthly fee. I personally love the class selection and the instructors!

Source: Google