★ 1

We had a terrible experience with CourtSense Tenafly. We leave a review here is because Bogota seems to have the same management team. Our son joined mid-autumn term. Geoff, who arranged his placement into a particular class, told us that a spot was held for our son and that we could either pay weekly as a walk-on or for the rest of the term. We were under the impression that the spot would be held regardless of which option we chose. We decided to do walk-on for a few weeks.

Last Friday, I received a voicemail from Leah saying:

“We were just wondering because we also have a spot held for him weekly since he does the walk-ons. But we were wondering if he wanted to commit for the rest of the season. The last day of the fall is December 14th, and then we can always re-enroll him for the winter as well. So please give us a call back if you’d like to do a permanent spot, because if not, we unfortunately would have to sell the spot to another child. Please give us a call back by end of day today by 5:30 PM.”

The message was left at 11:57 a.m., and I called back at 12:01 p.m. to confirm that we would commit to the rest of the term. I was told that the payment would be processed since they already had our credit card details, and that we would receive the invoice and confirmation later. Leah’s voicemail further confirmed to us that a spot was being held for our son.

When no email arrived, I called again two days later, on Sunday, to make sure everything had been processed. I spoke with Matthew and explained my conversation with Leah. He said the payment hadn’t yet been processed but the spot was still available. He then completed the payment and sent me a confirmation email that same day.

However, on Monday, I received a call from Geoff saying he had double-booked another child into the class, so our son would have to be removed. Instead of being apologetic, some of his direct quotes are:

“We are humans. Humans make mistakes. Only computers don’t make mistakes.”
“We would never have this problem if Leah didn’t call you. She called as a courtesy only, and the spot was never held for your son.”

This experience was not only poorly handled but also unprofessional. Our son had been in that class for a few weeks already, but now he’s no longer able to participate because they sold his spot to another child due to their mistakes. We confirmed, paid, and acted in good faith. Legally, the contract is binding once the payment is processed, and CourtSense is expected to honor it. If they chose to cancel or breach the agreement, they should have offered remedies, not excuses.

Source: Google

★ 4

Source: Google

★ 5

This is amazing court! Floor is clean and neat👍 Rafael Nadal came to this court!!

Source: Google

★ 5

I've been playing at Bogota RC more frequently as their rates are more reasonable than other clubs in the area and the temperature in the winter is always perfect. This is the only club in this area that is fully insulated properly so the temperature is always consistent and comfortable which is so important in tennis, and Bogota RC understands that. At other clubs, it has been a struggle for years now to have the heat turned on at all... the other day, it was not turned on after 4 requests. Bogota has become my number one choice for indoor tennis in Bergen County. Oh and the staff are always so helpful and professional.

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★ 5

Source: Google

★ 5

👍

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★ 5

Source: Google

★ 5

Great courts and have cameras and speed guns

Source: Google

★ 5

Source: Google

★ 5

Great facility and great coaches. My daughter has been in the court sense program for a few years and she really enjoys it. Samantha does an excellent job keeping things well organized & communicated.

Source: Google

★ 4

Well managed and great lighting for the courts

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★ 5

Court Sense is a wonderful venue for tennis...the staff is super polite and will work with you to make your playing time enjoyable. I highly recommend it.

Source: Google

★ 5

Source: Google

★ 5

In terms of the lighting, courts, temperature, cleanliness, and staff it's the best tennis facility in Bergen County. I'm very glad I moved my men's double group to this facility.

Source: Google

★ 5

My review comes from a different perspective I am not a up and coming young player rather someone in their late 50''s I hit with their pro asher 3x times a week and train with trevor 3x a week. My game and fitness has improved immensely the staff is super and the lighting is superb. It is well worth the investment at any age!!!

Source: Google

★ 5

My son has done a lot of work with this program and the results were tremendous. His game improved tremendously but the more important part is how much energy they put into the non technical skills. Teaching how to win, how to lose and how to think is just as (if not more) important than how to swing.

Source: Google

★ 5

Very professional staff, directors, and coaches to help build the skills and tools needed for high performance youth tennis!

Source: Google

★ 5

Source: Google

★ 5

Fantastic academy! Challenging and friendly for the kids. Excellent coaches and super staff. My son fall in love with the game again thanks to the coaches and the program.

Source: Google

★ 5

This is truly amazing tennis club.
Tennis coaches and fitness coaches are professional, very involved and will help you to improve your game,
Environment is friendly and facility has everything that is needed for one athlete to feel comfortable and enjoy playing tennis plus feeling like at home in between hours.
I highly recommend Bogota Racquet Club for every tennis athlete.

Source: Google

★ 5

Best tennis club in Northern NJ, by far!

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★ 5

Source: Google

★ 5

Dedicated tennis professionals who understand that juniors need a nurturing environment while being challenged.

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★ 5

I'm a parent of a junior player who trains here. The coaches, facility, fellow players, and learning environment are top notch! The courts are in fantastic condition.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love this facility.

Source: Google