★ 5

I have been going to this gym for 3 years. This gym is clean and well-organized, has friendly staffs, and relatively has complete equipment. Although it can be overcrowded during the busy hours, it's still worth a 5-star review

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★ 1

Me gusta el gym pero la trainer María Pena es muy arrogante y ruda lo demás está todo bien

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★ 3

Too packed

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★ 5

This location has the best trainer I’ve ever came across. Her name is Gibs. Very fun very energized amazing spirit if you’re looking for a great trainer I recommend her.

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★ 5

Clean gym and positive vibes. Thank you to Donovan for making me feel welcomed the moment I stepped into the building!

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★ 5

I’ve been a member of Crunch for a little over 3years now and it’s the best decision I’ve ever made. This gym is the cleanest gym I’ve ever been to, the front desk staff are so friendly and welcoming. The Zumba classes are AMAZING!! I’ve also had the pleasure of speaking with the manager Aaron with questions regarding my membership and training packages. It’s refreshing to receive detailed information with professionalism. Aaron also teaches a few classes that I attend every week and he makes them so fun and I end up super sore the next day (which is a good thing)💪🏽
Keep killing it Crunch Clifton!! 🙌🏽🙌🏽🔥🔥

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★ 5

I’ve been a member with crunch as long as I could remember. I would like to special shout out to Amanda she is very sweet and always helps me out and provides the equipment I need to have a great workout.

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★ 5

I’ve been working out at Crunch for 6 years now, and it’s honestly one of the best gyms around always clean, great atmosphere, and incredible energy. Huge shoutout to Amanda! She’s such a positive person and always greets everyone with a smile. Anytime I have a question, she’s right there with an answer. People like her make the gym experience even better!

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★ 5

I recently joined this gym in May And I really can’t say anything bad about this crunch very clean they have An attendant cleaning the facility and the staff is great very nice and polite always willing to help and I have been to a crunch signature gym and every time I walk into crunch in Clifton reminds me of a crunch signature of how maintain they keep their facility is

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★ 5

The staff is great here and Donovan always has a positive attitude!

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★ 5

Donovan is very helpful and polite , he’s very excellent , and professional when it comes to asking for help or needing any advice. Always greets everyone making sure everyone is doing well and not anything wrong in the area.

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★ 5

Staff and crew were very nice Love it here , one person in particular who has been a real help is Donovan.

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★ 5

Great atmosphere. Donovan helped me sign up made it quick and easy.

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★ 5

I had a great work out at this location. Donovan the staff member was very polite will come back.

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★ 5

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★ 5

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★ 5

The front desk staff are super friendly and welcoming. Great customer service. Very, very clean gym. Great vibe which leads to a Great workout. Shout out to Donovan for being such a welcoming soul and making this experience much better!

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★ 5

Sway is most out going gym worker I have ever encountered, good energy and a warm welcome everytime, thank you for your hard work.

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★ 1

Disappointing Experience Despite a Nice Facility. The gym itself is clean and looks decent, though it’s on the smaller side, and it definitely has potential. Unfortunately, the people running it completely ruin the experience. The front desk staff seemed very young and unprofessional. They were more focused on socializing at the front desk and scrolling on their phones than paying attention to members. I even overheard them talking about people in front of others, which was incredibly unprofessional and uncomfortable to witness.

Overall, the place felt disorganized and lacked any sense of customer service or accountability. It’s unfortunate because with the right management, this gym could be great. But as it stands, the attitude and behavior of the staff make it a place I wouldn’t recommend.

Reply to "management":

Thank you for your reply. To clarify, my feedback was shared purely from a customer’s perspective. While I was present as a vendor, I spent a significant amount of time observing how your staff interacted with members and guests. What I described in my review has nothing to do with my role as a vendor, but rather it reflects genuine observations of how front desk staff were engaging with customers, including overhearing conversations about others and seeing them focused on their phones rather than on guests.

If this is truly a response from management, I actually intended to reach out separately regarding how the vendor portion of the event was handled. I even asked staff for the facility manager’s name because I wanted to address those issues privately. My concern had nothing to do with “limited engagement” from attendees; it was about how disorganized and unclear the event itself seemed. Many members didn’t appear to even know an event was happening, and several other vendors shared the same frustration.

If you believe full courtesy was extended, I respectfully disagree. But again, that’s a separate matter entirely. My review strictly reflects what I witnessed as a potential customer walking into your gym. I was genuinely considering joining before, but based on what I observed that day, I decided otherwise. My feedback is honest, unbiased, and based on firsthand experience.

P.S. To prove my point even further. I truly believe even this Google account is monitored by the unprofessional and immature staff.

I've also noticed this said staff to block me from the social media accounts

If this is a true manager. Please do reach out. I would like to talk about the unprofessionalism I've experienced at this place.

Thank you!

To add to my review, I see you’ve now taken things further by deciding to retaliate post false reviews on other business pages. That’s not only unprofessional, but it’s also leaving a clear paper trail that I’ll be reporting to corporate. This entire situation has been one of the most immature and disappointing experiences I’ve had with any business.

I’ve repeatedly asked for a manager to contact me to address my concerns, but instead, it seems management chooses to defend the staff without even hearing my side. That alone speaks volumes about the kind of operation you’re running.

No wonder other vendors won't respond to your inquiries and refuse to work with you

May I add, it's pathetic that you keep trying to cover up your bad reviews by asking your adolescent staff and their friends to post fake 5-star reviews.

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★ 5

Had at great work out at Crunch Clifton. Front desk staff and workers were very kind espically one worker named Donovan. He was super friendly and made it great experience.

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★ 5

My experience here has been great and nothing short of that. The staff there is phenomenal, especially Donovan who has helped me on multiple occasions with advice and additional support. He is a great person and someone I can consider a friend in a workout environment.

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★ 5

I went there for the first time last week wasn’t too visit heard a lot about the place, but wasn’t familiar so I had to go and visit soon as I walked in. I looked around. I was a little confused you know it’s a new place and a A young man walked up to me and introduce yourself his name was Donovan. I have to say, I never met a young man that made me feel so comfortable and he was very patient and answered all my questions without no hesitation very professional and educated, so I have decided to join

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★ 5

Very satisfied with my experience at Crunch! Donovan is extremely helpful and patient!

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★ 5

When I walk in everyone always greets me and Donovan always personally says whys up to me. Great experience 100% recomen.

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★ 5

First & foremost, I would like to show acknowledgment to the gym facility. Great structure, cleanest. I would like to mention Donovan Swasey, was a great help with the gym membership process, was very polite & and well mannered.

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★ 5

SWAY IS VERY HELPFUL AND KIND ! MAKES THIS GYM EXPERIENCE 10x BETTER

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★ 5

Super nice gym and the people working there as well. big thanks to DONOVAN he helped me with my tour and membership

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★ 5

Best Gym Ever!

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★ 1

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★ 5

I LOVE my gym 💜 They kind, inclusive, and CLEAN! They have SO MANY classes. Their hours allow workouts at almost any time of the day, and their wellness area is unmatched.

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★ 1

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★ 1

Horrible customer service. They are suddenly greedy and completely disrespectful. Bad brand. Horrible features for the buck

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★ 1

they pick and choose the rules they enforce because “fairness”

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★ 5

Zumba for me is the best? I love it

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★ 5

Front desk staff super great and friendly. *Great hours*, open later than most gyms, and great customer service. Very very clean gym. Refreshing experience. Great vibe Great workout. Thank you to Ronny and Amanda and Jocelyn and the rest of the front desk for being so friendy and welcoming.

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★ 5

Love this gym. Has all the most important equipment, yet still feels comfortable and welcoming. Staff is excellent and helpful. Place is very clean and things look new.

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★ 1

Dirty
Wrost staff
No info provided
I tried to use free psss
Staff not kind

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★ 5

Had to cancel my membership because I’m moving and I’m so sad about it. This location had the best classes, the best staff and the best atmosphere. Always very clean and attentive. I had the middle tier membership with access to the classes in the big hall and I am going to miss them so much… Zumba, cardio sculpt, step class!

Sometimes parking gets a little full around 5-7 but there is a lot behind the ShopRite liquors.

Great location and highly recommend!!!!

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★ 1

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★ 5

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★ 3

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★ 5

Just want to say thank you to Gibbs for being so nice, understanding, and caring. First gym I joined in a while that I actually enjoy coming to. Classes are great.

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★ 5

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★ 1

To be honest, this is the first time I pay $85 for canceling a membership. This is formally called robbery.

Bad experience!

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★ 5

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★ 5

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★ 5

Clean, organized and upbeat atmosphere

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★ 5

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★ 5

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★ 1

This is by far the worst gym experience I’ve had. The staff is unprofessional, and the communication is almost non-existent. Management is completely unorganized, and it’s honestly disappointing. While the facility itself might be great, the lack of respectful and competent leadership makes it hard to want to return.

I’ve been a loyal member for a long time and have even referred friends here in the past. But after seeing how poorly things are handled especially from a management perspective I can confidently say I won’t be coming back. It’s a shame, because a well-run team could make this place incredible. Unfortunately, the current environment shows little respect for members, and I can no longer support that

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★ 1

I’ve been a member at Crunch Fitness in Clifton, NJ for a while, but the experience with management has been disappointing. Whenever I have a question or concern, it feels like they either don’t have the answers or simply don’t care to help. On top of that, the attitude from some of the staff—especially management—comes off as rude and dismissive. The gym itself has potential, but customer service is seriously lacking. If you’re looking for a place where your concerns are taken seriously, you might want to look elsewhere.

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★ 1

They need better administrators

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★ 1

Just absolutely terrible customer service. Great gym, awful staff.

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★ 5

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★ 5

I love coming to this location in particular because of the super friendly staff, always smiling and greeting as I come in. The gym is always clean and I never have to wait long to get on a machine or use the free weights. There is ample parking in the lot all the time. Some locations don't have the friendliest staff at the desk, but the team here welcomes you when scanning in. This makes a world of difference. Keep it up Crunch Clifton.

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★ 1

This gym is tiny. Like extremely tiny, probably the tiniest Crunch I have ever been to. I had to transfer my membership here from FL and if I had known this was the closest club to me I would’ve just flat out cancel. Machines are outdated and it feels hard to breathe during your workout bc everything is so tiny. They also have this dumb rule where you have to check in for 12 days before you can use any of your perks when moving, really annoying and makes no sense I spoke to like 7 other Crunch clubs and no one else had this ridiculous rule.

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★ 5

Angie is an amazing trainer! She took a not confident highly stressed first-timer and made a visit to the gym FUN and not a chore. She showed me equipment i would usually ignore and now I can’t wait to use! She made me believe I can do this and to not listen to the excuses inside my head. Everyone I’ve met at Crunch Clifton has been fantastic. For me Angie made it even better!

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★ 5

Vuelvo a empezar desde cero a pesar de tener previamente un conocimiento en entrenamiento es bueno tener una guía para retomar el nivel, Angela la instructora de crunch te guía para que puedas alcanzar tus objetivos con el compromiso que te propongas

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★ 5

Angie D. my personal trainer is the BEST! Very sweet and friendly and knows what she’s doing to help you stay fit!!

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★ 5

Es muy aseado me gusta todo está en su lugar. La gente sabe dónde van los implementos

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★ 5

This was my first time using this location (I’ve gone to Verona and Parsippany with my partner before), but my impression was a positive one. The staff were helpful and friendly, the gym was clean and well-equipped, and the merchandise was appealing. I highly recommend it!

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★ 5

Clean, friendly and helpful staff. Clients at the gym very respectful.

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★ 5

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★ 5

Great facility with a lot of unorthodox equipment that I haven’t seen at other gyms. Goes above and beyond with a great staff. If you’re looking for a personal trainer, definitely use Wes, he’s a great guy who’s super supportive of your fitness journey.

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★ 5

I believe this is the best fitness center in the area. It’s very spacious inside, with almost every piece of equipment you could need, and most importantly, there are open areas where you can work out on your own. Honestly, these are exactly the things a gym should offer. I also want to thank Ana Mary, who works there. She’s incredibly helpful and always greets you with a big smile. I highly recommend this place!

Creo que este es el mejor gimnasio de la zona. Es muy amplio por dentro, con casi todo tipo de máquinas y materiales que puedas necesitar, y lo más importante tiene espacios libres donde puedes entrenar por tu cuenta. Sinceramente, esto es lo que un gimnasio debe ofrecer. También quiero agradecer a Ana Mary, que trabaja allí. Es muy atenta y siempre te recibe con una gran sonrisa. ¡Recomiendo este lugar totalmente!

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★ 5

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★ 1

The cancellation procedures at this gym are horrendous. I've been trying to cancel since February and haven't heard back since. However, they are so quick to charge a late fee. These corporate gyms are the absolute worst.

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★ 3

The gym is clean. Weights are generally in its proper location. My gripes are the fact that at times the gym can become super crowded with not enough equipment for everyone. And it doesn’t help that at these busy times, a fitness class will be ongoing, which takes away even more space. Another gripe that I have is that dress codes aren’t enforced. Overall this gym is decent.

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★ 5

What an amazing gym!! So clean, and the staff is always so friendly and welcoming. I’ve been to other gyms before, but none have been as consistently organized and well-run as this one. A big thank you to Aaron for creating such a positive environment.

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★ 5

Always clean, not so crowded, and friendly staff.

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★ 5

I have been coming to crunch for sometime now and have been getting trained by one of the trainers named Ana , and it has been nothing but a great experience, she has helped me a lot throughout my journey and i highly recommend asking for her !!

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★ 5

Crunch Clifton. Angie is the best! She really gives us a good workout and she motivates us. I love how she does her cute little dance while we wait for our next move. Keep your finger close to that button because her class can fill up in 1-2 minutes!

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★ 4

Update the manager called me back however, someone else was able to give me a direct answer!. The gym it self is good!. Great classes and their trainers are phenomenal!. I took plenty of them. If I didn’t get my ankle sprained I would have kept the membership! I will def be back!.

There is no manager to get a hold off. There’s no customer service number, they told me to email never got a response, submitted a question through their website I still don’t hear back. To cancel you have to go in person.

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★ 5

Great gym! Love the people and staff. Front desk is always so welcoming and friendly. Instructors and trainers are very knowledgeable. The gym is smaller than most crunches I’ve been too, but the vibe is great. Place is well maintained and the locker rooms are clean! The classes are excellent. Angie’s classes are my favorite and she’s so motivating! Also, don’t miss out of the Zumba classes by Erwin and Dave.

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★ 4

I have been going in this Crunch for 3 months and out of all the Crunch I have visited, it has had the cleanest environment out of all of them. Their organization of the workout machines and Crunch team has also been fantastic. However, there have been some female trainers that have treated me with disrespect and rudeness, specifically a trainer named Ana. I truly believe that the gym should be an environment where judgement shouldn’t be allowed and place where people should feel proud of themselves . However this trainer has not been making me feel comfortable with her rude gestures and staring and many more mean actions. Which is the exact opposite of the attitude a trainer, who should be respectful and understanding in order to make people feel welcomed.

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★ 3

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★ 5

Jarmell is a great trainer! Had a great workout!

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★ 5

marcelo has helped me so much along my fitness journey and has been so welcoming I would definitely recommend asking him about fitness advice

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★ 1

The personel don’t care anything

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★ 5

I recently joined Crunch Fitness and I couldn't be happier with my experience. From the moment I walked in, I was greeted by friendly staff who made me feel welcome.
Facilities: The gym is well-equipped with a variety of machines and free weights, ensuring there's something for everyone. The cleanliness and maintenance of the equipment are top-notch.
I’ve attended several classes, and the instructors are knowledgeable and motivating. They provide modifications for all fitness levels, which I appreciate.
Community: The atmosphere is friendly and supportive. I've met some great people, which makes working out more enjoyable.
The membership pricing is reasonable, especially considering the quality of services offered.
Overall, I highly recommend Crunch Fitness to anyone looking to start or enhance their fitness journey!.

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★ 1

lack of professionalism. They won’t let you in even though you have the highest membership that allows you to go to different club if you signed up somewhere else. All they want is to make you sign up again for no damn reason. Owner please take action!!!!

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★ 5

After joining Crunch Fitness a year ago, I have no regrets. It starts with Louis at the front desk, who greets you with a smile, and the great instructors, starting with Eve, Dave, and Erwin, who make Zumba fun. Aaron, who gets me into shape with barbells and weights. I find Angi, who teaches Pilates, Tai Box, and other classes, inspirational and Elizabeth M. Saturday morning classes enjoyable, and I look forward to them.

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★ 5

WES the PT Manager is about the Best there is ! Very informative, motivational, patient , & most importantly respectful & professional! 10/10 highly recommend

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★ 5

I love it here. The staff are friendly and nice, the gym is very clean. The staff cleans continuously throughout the day. The HITT classes and instructors are awesome. I end my workouts with a free massage!

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★ 5

I have been coming to crunch Clifton since they opened. I have to say I’ve been to many gyms, but none of them have had staff as friendly and helpful and amazing as this. Gibbs and Angie are absolutely amazing people and instructors. Their classes are so fun and I really get in the best workouts when I’m with them. Even their front desk, staff are welcoming and friendly. They truly love what they do. I love walking in and seeing Amanda, Donovan, and Julius! They always get me pumped and ready for my workout. Not only that, but if I don’t show up for a few days, they actually get worried about me, which is nice to know if I ever go missing, they will send out a missing person’s Report! Truly, a gym that feels like family.

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★ 5

Love this gym ! It’s very clean and the front desk is so helpful. Shoutout to Julius. His friendly smile is always nice to see. Gibbs is so awesome and her classes rock !! I’m partial towards this gym because I live in walking distance, however, I am very happy here. I feel stronger and better than ever !

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★ 5

All the personal trainers are excellent, but Sean is truly outstanding. He has been incredibly helpful with any questions I had about my nutrition and fitness goals. He's a fantastic trainer and great person to learn so much from.

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★ 5

Crunch in Clifton is great!! The staff is always helpful and very friendly. I enjoy the group classes. The equipment is well-maintained and always clean. I especially love working with personal trainer Sean. He is the best!! I have been working with Sean for almost a year now and have seen awesome results. 😃🙌

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★ 5

Love this location. Always clean and always helpful and friendly staff. A few times I needed correction with my posture and how to use a new machine and Sean was always super helpful.

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★ 5

Great experience in my time Crunch. Work out with Marcelo G definitely brought great energy and positivity. Trainer with much patience and knowledge of the workouts routine.

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★ 5

I just joined the Crunch fitness in Clifton and I got a call from Marcelo to book a kickoff. Although I wasn't ready for my kickoff yet he was very kind and professional on the phone and this motivated me to get started working out in the gym. Ever since then the community has been great to me, especially Marcelo and the rest of the training staff. Marcelo went out of his way to have a personal conversation with me and answer all of the fitness questions that I had. Looking forward to what's to come!

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★ 5

Best gym !

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★ 5

I was hesitant about working out again after my arm injury, but once I got to the gym and met some of the staff, especially Marcelo, I felt a lot better. He showed me around and made me feel comfortable, which I really appreciated. There was another staff member who was also super nice, I forgot their name, sorry about that, but overall the team here is great and I’ll definitely keep coming back knowing how friendly and welcoming they are.

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★ 5

I’ve been struggling to find motivation to improve my fitness lately, but connecting with Marcelo has been a game-changer. Marcelo gave me some great workout tips that were easy to follow and tailored to my goals. His encouragement and practical advice have really motivated me to get in better shape. Thanks to Marcelo’s inspiration, I’m already down 25 pounds and feeling stronger and more energized. Highly recommend reaching out to Marcelo if you’re looking for fitness inspiration

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★ 5

Marcelo motivates me to be in better shape. I feel better than I have in years. Thank you crunch fitness for having quality people working for them.

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★ 5

marcelo is the goat, not only is he devilishly good looking but he got me right in the gym in my first two months training with him i’m down 26lbs. 10/10 would recommend

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★ 5

after meeting Marcelo and working out with him a few times / being coached, i really saw an improvement in my gains. gonna use his techniques and routine in the future

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★ 5

Angie one of my favorite instructors always showing up also Gibbs they are both the best ever. They created a platform and atmosphere for a beautiful community of people with different cultures and backgrounds to come together as 1 and fur myself they are really helping me change my life and fight some battles I thought I had to fight alone love you guys thank you #TeamTankTopSummer#🙏😎

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★ 1

Terrible experience with Crunch Fitness’ Trainer-Assisted Stretching program. Signed up in August 2024 and was told I could cancel after a month. My trainer canceled twice, then was fired, leaving me unable to book sessions. Despite repeatedly requesting cancellation for months, I was still charged $160 per month for a service I couldn’t use.

When I finally spoke to a manager (Gabi) in November, she acknowledged my request but never mentioned a required cancellation form. Fast forward to February 2025, I was still being charged, and she denied that I ever requested to cancel. Only then was I given a form—something that should have been provided months earlier!

Poor communication, misleading policies, and zero accountability from management (Gabi). I was overcharged $480+ and given no resolution. Avoid signing up for any type of personal training at this gym. Management is dishonest and will scam you into paying additional months before your request for cancelation is complete.

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★ 1

Terrible este gym, me acerco a cancelar mi membresía hoy 10 de marzo (mes que se pagó el 1 ) y tuve que volver a pagar el mismo mes para poder cancelar, si se paga el mes adelantado por que hacen que uno tenga que pagar otro, son unos abusivos. Lo peor que existe.

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★ 3

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★ 5

I have been working with Sean for over the past year as my personal trainer and had such a great experience. He is extremely knowledgeable and caters your workout routine to focus on what your personal fitness goals are. I have learned so much from him and have a much better understanding on the types of workouts I can work on as well as the foods I should be eating. It’s made such a big difference! If you are looking for a training I highly recommend Sean!

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★ 5

I’ve been coming to Crunch for about 3 years now and just recently started training with Sean. He is the best! Even before I started training with him, he would go out of his way to give me helpful tips. He has made my fitness experience pleasant and enjoying the results along the way! I recommend coming to this gym cause it has all the equipment you need and a lot of classes as well, but also, if you need a dependable trainer, ask for Sean!

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★ 5

I’ve been training with with Sean C., for a little over a year now and he’s helped me have a healthy relationship with food and exercise. He’s a wonderful trainer! S/o to Sean at Crunch Clifton ❤️❤️

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★ 1

Absolutely love Zumba at Crunch Fitness Paramus. Althea, Reed, wonderful. My absolute favorite is Janet. I was already to start doing her Friday evening class to learn it has been canceled. Janet has so much grace and poise. Super reliable. Puts her heart and soul into each and every move. Look forward to Tuesday week after week. Really makes my day. Please consider reinstating Friday night class. Thank you, Patricia Stiles

night Zumba. That would make so many people happy.

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★ 1

Rude unprofessional and clearly don’t enforce policies

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★ 2

Come at night and they want to close before the time listed. Come during the day and you can’t use specific equipment that doesn’t have anything blocking it off or anyone’s stuff near it because a trainer wants to reserve it while her client is on a completely different machine. Trash everywhere in the parking lot. Constantly letting people have poor gym etiquette - slamming/dropping weights, a soccer ball in the main area so they can practice their tricks, etc. What a joke.

Only plus is they keep the interior maintained well enough. Seems like there’s a small window of time at night this location doesn’t suck, but otherwise skip it.

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★ 1

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★ 1

Prioritize capital gain more than the satisfaction of customers. Awful business with an awful policy implemented. I tried to cancel my membership months ago after being with the gym for YEARS. However I was met with a $80 early cancellation fee. I waited until the renewal date when a manger with a horrible attitude told me that date was months ago, when a different date was displayed on my app. Zero transparency and horrible customer service. The managers should be ashamed of themselves working for a con business like this.

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★ 1

Employee was very rude to me.

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★ 5

I can't say enough about the cleanliness of this gym.
They raise the bar!
The instructors go above and beyond with every workout!
Thank you Crunch Fitness for keeping me motivated and inspiring me to keep my fitness journey on track!

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★ 1

Does anyone know the owners name because I need to reach out to someone to discuss issues I have with Crunch in Clifton

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★ 5

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★ 1

WARNING!!! They are very sketchy when it comes to canceling your membership. Avoid contracts with them at all cost. Went in person to cancel my membership with them in July, was told I would be have to pay a cancelation fee, which I agreed to. Only to find out months later that they never canceled my membership and was still being charged a monthly fee. When I called in they said that they never charged me the cancelation fee and that they have no info in my account about me coming in to cancel my membership. Save yourself a headache and avoid this gym.

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★ 3

I just ended my membership at this gym. Not because I wanted to but because I had to. I had a great experience working out and going to spin classes. The trouble started when I added a personal trainer. He was/is awesome but this is where the issues began. There initially was an issue with their computer system so I was billed for PT until say 4-8 days later. But then I was double billed one month and when I disputed the charge with Chase they gave me a provisional credit. But then a month later they added it back after they said the merchant said it was a legitimate charge. While this was occurring another charge came through for PT.
I worked as best as I could with the front desk staff and PT to resolve the issue but couldn’t. The manager initiated a refund but it never reached my account. So after paying for 5 months of PT in which I only saw my trainer for 3 months I have decided to leave.
Leaving money on the table as well. But leaving stress and anxiety as well.
Exercise should be a place to let go of stress not to incur more.
Damarys is a great instructor but it’s like winning the lottery to get into her class or any spin classes for that matter. You have to set your alarm for exactly 21 hours and 59 minutes before the class starts so that you can register at exactly 22 hours before the class. The anxiety for that alone is enough to deter some people.
Staff was friendly but it’s kind of weird to talk billing at every PT session. It should be handled between the client and management imo.
I also left Chase lol.

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★ 5

I’m only posting a review because I was going through and saw Love Review complain about the weekend workers. I lost my phone and they personally helped me search the gym to find it. In addition they are kind enough to always greet me when I enter and leave. Some people have nothing else to do but to complain. If can’t find equipment I suggest finding an eye doctor.

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★ 3

I give it 3 stars because of cleanliness of this gym and the cleaning ladies are very kind. Other than that the crew upfront are very rude, Esp those who work on the weekends my guess is because higher management isn’t there. There all on their phones and equipment aren’t where their suppose to be. I had to LOOK for what I needed and put back other people equipment when i don’t even work there. Never have this issue on the weekdays and it’s annoying. Told the person upfront but literally glued to the phones.

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★ 5

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★ 1

I’m extremely disappointed with my experience at this gym. I’ve never had any issues until now, but recently they changed my membership plan without any notification—no email, text, or mail. As a result, I’m now stuck with this plan until June and can’t cancel without a > $75 penalty fee. It feels incredibly unfair to be charged this fee when the plan change wasn’t even my fault. Planet fitness is much better for sure! Honestly, after this experience, I’m considering switching to Planet Fitness, which is much more transparent and customer-friendly.

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★ 5

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★ 4

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★ 5

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★ 4

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★ 4

When I went to this gym. I started working out with personal trainer name Mary. She was an incredible trainer. She gotten to understand the reason I actually chose her. She created a prefect fitness plan that actually works for my career path (Military). Yes, She knows what she’s doing and gives you an explanation to how to do the correct form and what can happen if you do it incorrectly. Mary is a confident person with a great attitude. One of my reason I never train with another trainer. Any concerns I had about any workout - she answer it with facts. From being my trainer, She became great friend to me but when it workout time Bet she never let me fail on that. I know she is no longer there at this location. I know she works at different location - Crunch in Verona.
The gym isn't bad at all just very crowded after work hours even during the HIT classes time. I rate this as a 4 star it could be 5 star but because at the end of the day if it's not for Mary - her hard work - I wouldn't have last there.

Source: Google

★ 5

I love Crunch Clifton! Such friendly front desk, every single person!

General Manager Aaron is so kind and helpful! He always makes sure the gym is clean, and up to date.

Manager Gibbs always decorates the gym with different kinds of things, to make it look cozy and welcoming.

Great personal trainers, and great group fitness classes! I have nothing but the best to say about this place!

Source: Google

★ 5

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★ 2

I was a crunch member for about 2 years, and I had the pleasure of training with Mary! She is extremely knowledgable and highly skilled in form + weight training. She helped me on my form and how to organizem my workouts. Outside of our sessions, she checked in on me through texts and sent me videos to check out to help with my workouts. Even after our sessions ended, she still helped me with nutrition/form/motivation. I gained an exceptional coach that I know will still help me -- even though she's now at verona location. She's one of those trainers that are passionate about her job <3

Source: Google

★ 4

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★ 1

If your a gym pass / well hub member don't bother going to this location on Clifton. The GM denies you access if though the location pops up on the app and check in went through on the app. I was told by the GM another location was on my account even though gym pass customer service told it was fixed....Twice....no help from the GM what's so ever.

Source: Google

★ 5

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★ 3

This gym had the lovely idea to get rid of a phenomenal, one of a kind asset of theirs! They let go of one of their trainers, Mary, who not only was MORE than fully qualified and genuinely cared about her clients over petty managerial issues. I’ve had the honor of being one of Mary’s first clients and she helped me lose weight and taught me so much about not only the gym but also self love. Her work and knowledge helped me lose over 40lbs even after stopping training. Mary’s dedication to her clients and knowledge is something you’d be sorry to had let go of. She’s at Crunch Verona now where her potential is appreciated and hopefully skyrockets there.

Source: Google

★ 5

I love Crunch gyms because of their layout and all the options they have for strength, cardio, and group fitness, so my experience with the Clifton location was exactly what I expected.

I signed up for personal training because it provides the accountability I needed to stay focused on my goals, and Mary, my personal trainer at Crunch Clifton, did just that.

Mary is deeply knowledgeable and has a great, energetic, and fun personality. She gave me the push that I needed to complete each workout and challenged me when I limited myself. She was also very mindful of modifying when needed due to injuries I have sustained and recovered from. She kept it real, was extremely flexible and kept me wanting to push myself every time!

Sadly, Mary is no longer at this location, but she can be found at Crunch Verona!

Source: Google

★ 5

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★ 5

I keep reading these reviews and am surprised by the negative reviews about the gym .. it’s funny that there are reviews about an amazing trainer posted AFTER she was terminated- not during her tenure there - and clearly clustered with targeted complaints that are unfounded .
I have been a member of crunch Clifton since it opened and have never been to a gym that has been this exemplary- ever !
I’ve belonged to many many gyms over the years and nothing compares to this one .
The place is immaculate - hands down the cleanest gym ever . The classes are amazing - the instructors actually care and are concerned about form and execution as well as genuine concern that members are happy . One person complained about “Gibby “ being “loud” during her classes . Completely ludicrous! I take all of Gibbs’ classes and she is an instructor who has the utmost composure and professionalism.
After reading some of these reviews it is clear that terminated employees have launched an unnecessary and unwarranted attack on the gym .
Also just because it was a ridiculous theme with these reviews … do you REALLY think that Crunch Clifton can run amuk and defy corporate standards and policies and not have certified personal trainers ?
My hope is that people will use common sense and not believe the obvious falsely scripted reviews that are baseless and just motivated by individual animosity .
I do have one complaint - the water is expensive. But guess what ? Shame on me for forgetting mine from home !

Keep up the amazing work everyone at crunch ! Aaron, Gibbs, Amanda, Julius, Louis , Deb , Cesar , Eve , Elizabeth , Angie, Heather, and anyone I didn’t mention - thank you for making Crunch my favorite gym ever ….

Source: Google

★ 2

This place was great, I learned so much while working out with my trainer and its been amazing. Until some trainers decided to act like children and gang up against another trainer. Not only to have her fired, but banned as well.
I was told the manager was going to call me and explain what was going on but he never called, not once! I was never even told that my personal trainer was fired. They just tried to pawn me off to another personal trainer, but she like many of her colleagues were not even certified.
To say that the staff is incompetent is an understatement.
There are much better crunch gyms to go to, that are run properly and have a trustworthy staff. So much so that I followed my trainer to Crunch in Verona. Which is awesome, a private training room, sauna, locker room and great classes. And of course it's very clean and the staff is great.

Source: Google

★ 1

Was charged 2 months ahead plus the yearly fee just to cancel membership (about $150 total!). The second month was not necessary since it hasn’t been a month yet from canceling, which btw I was told before I needed 10 day notice before canceling not a whole month! And they charge for a late fee every 4 days, trying to charge your card at random times to add on another late fee. Also pretty sure at least half of the 5 star reviews are fake, based on the timing they’re being posted to hide bad reviews. Beware!! AND STAY AWAY.

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★ 2

Update: In response to the management reply, you are quite literally lying. I know the website to check for certifications and I researched the trainers names. Only 4 of your trainers are certified. Please stop lying, it won’t get you anywhere. That past employee you are speaking about has nothing to do with the truth at hand.

The gym really is the cleanest I’ve ever been to. Why did I give it 2 stars? First off, the manager or whatever he claims to be, has zero professionalism and has no idea what he is talking about. I’ve seen him literally twerking at the front desk and using the intercom to speak with his employees. I ask for customer support email and I never get a reply, when I do, it honestly seems like an automated response to my concerns. Some of the personal trainers are constantly on their phones and never actually pay attention to their clients. I have also seen them eating while training their clients. I understand you get hungry, you’re human, but try to maybe manage your time better. When they do pay attention, they seem to just gossip with their clients instead of training them. Get off your phone and off instagram and maybe your clients might see some results. I understand the need for classes and the HIIT zone is smack dab in the middle of the gym, but the volume does not have to be loud if you have a microphone. Clearly that is what it is used for, so you don’t have to scream. I assume the fitness instructors name is Gibby, because that is what the manager yells over the intercom. She is one of the instructors who scream into the microphone. Those classes seem incredibly chaotic and useless. I’ve heard horror stories about personal training as well. I asked a friend during one of my group fitness classes about personal training since she participates in it, and I was told her trainer isn’t certified but she’s ok with that. Then she goes on to tell me most of them aren’t certified and the training manager isn’t certified either. How does that even happen? Aren’t they supposed to be certified? This is a complete mess and a lawsuit will happen instantly! This is a liability! I have heard it is also very hard to cancel due to the fact that the personal training manager is very combative to cancel someone. I get it, you need to fill your quota for the month, but do it properly, don’t steal from people. Other than the cleanliness, it’s not a good gym because I feel as though I’m in middle school. I have since canceled my membership and now I attend the Midland Park location, it’s great and it’s a select gym!

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★ 5

Great equipment and service. Cesar was super kind and helpful at the front desk.

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★ 1

terrible

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★ 5

This gym is really high quality. Cesear and Candace and many others at the front desk are very friendly!

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★ 5

I enjoyed my time at Crunch fitness, the late hours were really convenient for my schedule. What really set this Crunch apart was my personal trainer Mary Zaroura. She helped me lose a lot of fat and gain muscle at the same time. She was always super friendly, helpful and accommodating. She’s over at the Crunch in Verona now so if you are someone looking for a fantastic trainer she’s your girl.

Source: Google

★ 5

Started working out at this gym beginning of July & also training with heather she is an amazing trainer! She knows exactly what my goals are and has been working to get me there i have seen such a huge difference in myself with everything she has shown me and still is showing me! She gives me advice and recipes on healthier meals! I appreciate everything she has done and is still doing for me to reach my goal!

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★ 5

The gym is very clean and the people at the front desk are great, Ceaser has helped me a lot and so has Lou.

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★ 5

I just recently returned to crunch, I was nervous coming in but was quickly reassured at the front desk by one of the very kind employees named Ceasar. I appreciated that greatly and It helped make my experience at crunch better.

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★ 5

Great place made me feel comfortable, customer service from Ceasar. Great person, personality is great along with the positive attitude. Great first experience.

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★ 5

Mary had been my trainer at this gym and I was a member for 2 years and truly loved it! Super friendly staff x

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★ 5

Great time at the gym. Great facilities and employees especially Ceasar at the front desk. Very polite young man and helpful.

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★ 4

Im gonna keep it a buck, gym has everything you need, just wish the owner could use his brain and expand the gym and make it feel bigger. Crunch got the best workers ( lou vega, julius barriteau, giancarlo salas, ceasar diaz, donavan swasey, and amanda bauman). 7.9/10 gym

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★ 5

I love Crunch, the staff is extremely nice. Especially Ceaser, he’s extremely outgoing and kind and is always happy to help and answer my questions.

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★ 5

I had a great experience really enjoyed my time with Ceasar he was very respectful and helped me out a lot

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★ 5

The guy at the front desk, i think his name was Ceaser, was honestly a great help when I last visited. Helped set everything up with my membership.

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★ 5

Very High energy Gym. 💪 The workers are very helpful. Cesar Diaz was by far excelent at what he does. Helped me out alot with information. I will be going back. 👍🏽

Source: Google

★ 4

Everyone at the gym is very friendly especially the front desk staff who always greets you with a smile. Gym is clean and has the hydro massage chair and red light therapy. The Zumba teachers are great. I trained with Mary for about a year and she was great and I learned a lot from her. She really cared about her clients and always shared her knowledge on nutrition and exercise. Even after I stopped training with her, she was always there to answer any questions I had or to help me set up equipment that was hard for me like the bench press or spot me if she was free. I recently heard she is no longer there and she is in Crunch Verona. Sadly the gym is not the same without her and I really miss her. Other than that, the other things I dislike is that it can get pack and really wish they had an air bike and a SKIERG to change up the cardio.

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★ 5

Gym was very clean and Customer service was elite .Thank you soo much Ceaser Diaz for making my experience a good one.

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★ 5

I started coming to this gym for about a year or so and I've enjoyed it. During this time I utilized the personal training there and loved my personal trainer! Mary is great, attentive, and very educational. She was very accommodating in teaching me some workout alternatives due to my previous knee injury. She was always very motivational and had a lot of knowledge about PCOS and how to see positive results even with this condition. If it wasn't for me moving out of state, I would have continued my training with Mary (at her new location at Crunch Verona).

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★ 5

Such a friendly atmosphere! Been here for now 2years and have no complaints! Front desk Donavan is always so nice especially greeting everyone early in the morning!

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★ 5

Althea, is a wonderful Zumba instructor. I really enjoy her classes. She plays music that I love, and her choreography is fun and easy to follow. The hour goes by so fast because of this.

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★ 5

I’ve been a member since Jan this year and training with Heather since July. I’m enjoying my sessions with her very much. She listens to my concerns and adapts my workouts to my needs. She stresses correct form which I appreciate. Looking forward to seeing positive results.

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★ 5

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★ 5

Loved my experience training with Mary! I feel more confident in and outside of the gym, I would recommend her to anyone interested in personal training, check her out at Crunch Verona!

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★ 5

Crunch Clifton has been my home gym since opening and the end entire staff, including personal trainers, desk, staff or courteous, professional, and friendly. The facility is constantly being cleaned, and generally, the patrons are courteous, sharing equipment and wiping down equipment after exercise.
Being an early 5:00am workout person during the week Donovan is always there on time with a smile to open the doors for those of us “getting it in” early bird style.
Gibbs, Aaron and the management are top notch and friendly treating quests as family

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★ 5

I would like to give accolades and praise to my man Donovan S. He is the absolute best. Not only does he greet me almost every day ( at 5am) with a gracious smile but the best invitation! He is truly a genuine and welcoming person. CRUNCH CLIFTON you should be proud of this wonderful employee, person & human!!

I would also like to shout out some other great employees:
Liz M is amazing as is Gibbs... Hands down the best of the absolute best instructors. Gabi is a also a great asset to the team. I can't wait for the next classes with either of these ladies!

Source: Google

★ 5

Ceaser is good

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★ 5

I recently had an issue with the schedule changes at the gym for the month of August, but I must say that Julius went above and beyond to resolve it. His exceptional customer service skills and willingness to listen to my feedback made all the difference.

Julius was incredibly engaged and attentive, and he took the time to understand my concerns and come up with a solution that worked for me. He was able to de-escalate the problem I was having with the new schedule and ensure that there was a solution on the way.

I am extremely grateful for Julius' help and support. His professionalism and dedication to providing excellent service truly set him apart. Thank you, Julius, for your outstanding assistance and for making my experience at the gym a positive one. Let’s just hope the schedule is changed for the better.

As for the gym, I cannot say enough good things about Crunch Fitness! This gym is not only clean and well-maintained, but the staff goes above and beyond to ensure that every member has a positive experience. The machines are usually fixed within the week if there are any issues. Everyone who works here is always smiling and ready to help with anything you may need. It's clear that they genuinely care about the well-being of their members.

While the gym does get busy during peak hours, this is to be expected and it's a testament to how popular and well-loved Crunch Fitness is. Despite the crowds, the staff does a fantastic job of keeping everything running smoothly.

And let's talk about the classes - Liz's and Gibbs' classes are absolute highlights of my week! Their energy, enthusiasm, and expertise make every session enjoyable and effective. I always look forward to attending their classes and they never disappoint.

Overall, Crunch Fitness is a fantastic gym with a great team, excellent facilities, and amazing classes. I highly recommend it to anyone looking for a positive and motivating fitness experience.

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★ 5

Crunch is great! The facility is always clean and the staff is super welcoming!

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★ 4

Althea’s Zumba class is great! Worth the price of gym membership!!

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★ 5

I recently joined Crunch Fitness and I have to say, my experience has been elevated thanks to the incredible service from Cesar at the front desk. From the moment I walked in, he greeted me with a warm smile and made me feel right at home. His positive energy is contagious!

Cesar is not only friendly but also incredibly knowledgeable about the gym's facilities and programs. He took the time to give me a thorough tour, explaining everything from the workout equipment to the various classes offered. His enthusiasm for fitness is inspiring, and he genuinely cares about helping members achieve their goals.

What really stood out to me was how attentive he was to everyone's needs. I saw him go above and beyond to assist new members, answering questions and providing personalized recommendations. It's clear that he is passionate about creating a welcoming environment for all.

If you’re considering joining Crunch Fitness, I highly recommend stopping by and saying hello to Cesar. He truly makes the gym experience enjoyable and motivates you to make the most of your fitness journey. Thanks, Cesar, for making my transition to the gym so seamless and enjoyable! Keep up the amazing work!

Source: Google

★ 5

I’ve been a member of CRUNCH for 3years now. It’s always SUPER CLEAN and the staff makes you feel like FAMILY. The Group fitness classes have helped me so much with my weight loss journey and Zumba with Eve is my FAVORITE!! She definitely makes me look forward to working out!! She’s the BEST!! 🫶🏽

Source: Google

★ 5

Very clean, friendly staff, classes are great. One of the best classes is Zumba with Eve! She is so energetic and brings a whole vibe to her class! Her class is a combination of powerhouse Zumba and toning. 1000000/5 🌟

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★ 5

I absolutely love this gym… super clean and I can’t get enough of the Hydro Massage chairs. Eve’s Zumba classes are my “go to”…. Such a great workout with a phenomenal instructor!!! I look forward to her classes every week!

Source: Google

★ 4

UPDATE: Mary is no longer at this gym, she now trains at the Verona location.

i’ve enjoyed working with mary this year. shes been a great help with helping me achieve my fitness goals and i look forward to continue my training with her

Source: Google

★ 5

Crunch Clifton is an awesome Gym. The Staff are very courteous and professional, the Trainers are there to guide you with any of your fitness goals. The club is always clean and I had the opportunity to take some of the classes which are great. The HIT Classes with Heather is fantastic! Spinning with Ms Gibbs is super awesome as well, i highly recommend them.

Source: Google

★ 4

Good experience. Ceaser at the front desk was a great help

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★ 5

One of the best gyms I have been to. Been going here for 4 years and have always been satisfied. Staff is super welcoming and will always help you with any questions about your membership and if an issue does occur, which rarely happens, they will resolve it promptly. Just last week one of the workers Ceasar helped me change one of my cards on file that was expired and saved me from penalty charges. Definitely one of the most genuine workers I have seen, and the best gym in the area. Highly recommend going here.

Source: Google

★ 5

Great gym and ceasar was a great help and helped me on my lateral raise form

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★ 5

Staff is very nice. Cesar in particular was very helpful at the front desk when helping me sign up!!

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★ 5

Went in to sign up today and everything went great, Ceasar greeted me very well and showed me around the gym and explained everything very well I will definitely recommend this crunch to other friends and family members.

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★ 5

Great gym! Love the worker Ceasar at the front desk, he’s really helpful and kind!

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★ 5

Ceasar always the best keeps me in good hands whenever I am there. Truly a genuine guy and a hard worker.

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★ 5

Ceaser at the front desk was very easy to work with and explained everything very well for me.

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★ 5

Just recently joined Crunch Clifton location. Love the classes Eve’s Zumba is the best and Angie’s Pilates is fantastic! Also need to compliment the cleanliness of the facility. Greeted by Donovan every morning who is always so pleasant, very helpful and patient with the members. Donovan especially is so respectful to everyone and this really makes the members feel welcome! Donovan is a valuable asset to your establishment!

Source: Google

★ 5

Ceasar Diaz has made a huge difference in my fitness journey. He is knowledgeable, motivational, and pushes me to meet my goals. Ceasar's positive attitude and enthusiasm make every session enjoyable and effective. I highly recommend him to anyone looking to improve their fitness. Crunch is lucky to have such a dedicated worker!

Source: Google

★ 5

Beautiful gym! Love the staff!Ceasar is also such a friendly and helpful worker! I Recommend this gym if you’re in the area!

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★ 5

Love this gym! Ceasar is a very diligent and friendly worker, definitely a 10/10 gym!

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★ 5

Employees are very tidy with the equipment.

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★ 5

Clean and welcoming! The front desk staff always have smiles on their faces when they greet you. Donovan is so pleasant and full of smiles early in the morning. They have so many different class options, each class is taught by skilled instructors. Zumba with Eve is a must for me. I’ve been following Eve for years and I’m never disappointed. Eve teaches Zumba with the best energy and her smile makes my day. Eve’s music and Zumba style is easy to follow, so easy to get lost in, with a touch of Freestyle and old school to keep me motivated from start to finish. Angie, Gibbs, Elizabeth and Rosa are some of the other great instructors at Crunch Clifton, they are good at what they do and push you to be the best!!

Source: Google

★ 5

I adore the crunch atmosphere. Everyone is cordial. Amazing staff members consistently deliver excellent client service. Donovan, Ronni, Louis, and Gibbs always make an effort to engage with you; they are amiable, enthusiastic, and friendly, and they always make sure the gym is in good condition.

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★ 5

I joined crunch a few months ago and I’m really enjoying it. The classes and the instructors are really great. The staff is friendly and helpful. Shout out to Donovan for patiently helping me figure out which gym plan was best for my girls

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★ 5

If you are looking for a trainer I would ask for Heather ! She great at helping you reach your goals, and getting familiar with the equipment and even when you don’t have a session with her she will still try to help you whenever she has a chance!

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★ 5

Had a really good experience at crunch today.the staff kept the gym clean and they were very friendly especially Donovan and Ronny.

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★ 5

Love the gym and the dynamic in the front desk much better unity than front desk from before
Big ups swaze, Julius , Oam, Luis , Deborah, Amanda , Ceaser and even Giancarlo 🔥

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★ 5

ceasar at front desk very respectful and cooperative!

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★ 5

had a great experience with all the workers everyone is always open to help

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★ 5

Hello,
I just wanted to write a review to inform everyone that today this worker helped me and was super kind! His name is Giancarlo’s. I strongly recommend if you ever go to crunch in Clifton to ask for Giancarlo’s. Super sweet and helpful! This is an amazing gym with amazing staff but Giancarlo’s just really excels at his job!!

Source: Google

★ 4

good gym. I love Gians attitude and conversations. Loud and ambitious.

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★ 5

My experience was great especially with the help of a worker there named oam he was pretty cool dude helped me with everything

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★ 5

I have been going to crunch for quite sometime now and I just wanted to say that Giancarlo’s has helped me so much throughout my experience at crunch. I remember walking in one afternoon around 4pm for my first time ever because I wanted to get back into the gym and crunch was the closet gym to my house. I walked in and this young man Giancarlo's helped me get familiar with the gym. He gave me a tour around the gym and was super helpful and was able to answer all of my questions! I have now been going to this for 3 months and my experience has been really good!

Source: Google

★ 5

Love the gym and the equipment! The front desk worker Ceasar is also very kind and informative. Definitely recommend going to this gym!

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★ 5

Amazing customer service. Especially Ceasar for getting me my membership and showing me around the gym

Source: Google

★ 5

I always look forward coming to Crunch, and a big part of that is thanks to Ceasar at the front desk. He’s always friendly and makes checking in smooth.

Source: Google