★ 1

If I could give zero stars instead of one, I absolutely would.

The gym itself is actually good. The equipment is solid, the space is fine, and the environment is what you would expect from a major fitness chain. This review is not about the gym. It is about the staff and the unacceptable billing behavior at this Somerset branch.

At the front desk, the cashier clearly told me that I would be receiving a free month. I repeated multiple times that I was only visiting the country temporarily and that I did not want to be charged after the free period. He completely assured me, with full confidence, that I would not be charged at all and that everything was clear.

To my shock, after leaving the U.S., I discovered that multiple charge attempts were made on my card without my consent — and these charge attempts have continued and still are for several months. I no longer live in the United States, so I informed my family members who do. They went in person to a Colorado branch to explain the situation, only to be disrespected by the staff instead of being helped.

This is misleading, unprofessional, and unacceptable behavior. Promising “no charges” and then attempting to charge multiple times is borderline deceptive. The way my family was treated afterward made the situation even worse.

Great gym. Terrible honesty, terrible communication, and terrible customer service.
Avoid if you care about your money.

Source: Google

★ 5

Thought I had already put up a review for Crunch, but OH SNAP, just seeing now that I didn't. This gym has a great price, good staff, and TONS of equipment. Last year they redid the inside; installed an extra cable setup and TWO more squat racks/deadlift platforms. Overall, they have 5 stations for cables (10 cables), 5 deadlift platforms & rack, as well as leg press, hack squat, and literally anything else you would want! I love this friggin' place.

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★ 5

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★ 2

Never seen a gym with as many dumbbells in the wrong place as I did here

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★ 1

I have been a member for over 5 years and in May 2025 I was moving to a different town. I went inside the club to cancel my membership and the person scanned my bar code and told me I'm good & my account will be closed.

I recently discovered that I'm still getting charged a membership fee along with the yearly fee. I called my back to file a claim which caused a chargeback to the crunch account in the balance of $191.78. I've called the gym many times about this situation and asking them to remove these charges since my account was canceled. They are telling me my account was never closed and they can't help me. I also emailed a different email they provided to explain my situation but haven't received a reply in over 2 weeks.

During one of the calls last week, the employee advised me to download the app and cancel on the phone so that I don't get charged anymore. So I did this and now it looks like my account is pending cancelation in December so I got charged another $19.99. The managers Kyle and Matt at the Somerset location are unwilling to help me even though they've confirmed to me that my last check in was on May 3, 2025. These two are toolbags and read you a robot script instead of thinking like a human.

I have no reason to lie. I walked out of the gym on May 3rd believing that my account was closed. I assumed I did everything correctly on my end. My account should not have been charged for the months June to present day because I haven't used Crunch services. I am currently pursuing this in small claims court.

Source: Google

★ 1

I’ve been a member of Crunch Fitness Somerset for over two years and was genuinely happy with the facility for most of that time. Unfortunately, the recent decisions by management have made the experience noticeably worse.

They turned the stretching room, a space used daily by many of us who prefer privacy to stretch, warm up, or do bodyweight exercises, into a personal training room. The frustrating part is that during the busiest hours (4–8 PM), that new PT room sits empty, while the rest of the gym is completely overcrowded. It feels like a poorly thought-out decision that took away a valuable space for regular members. Now if you want to stretch, there's a black strip in the middle of the gym where everyone is walking running and doing all sorts of activities because good luck finding a gym mat to work on. They are all over the place.

Another concern is the cleaning bottles. They’ve clearly been filled with water instead of disinfectant or any proper cleaning solution. In a gym environment, that’s unacceptable.

To be fair, the staff here are always friendly and helpful. But the gym has grown in membership without growing in space or equipment. During peak hours, good luck finding an open machine.

I’ve loved this gym for years, but unless these issues are addressed, I might have to look elsewhere for a better experience.

Source: Google

★ 5

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★ 1

The staff has some nice people but omg besides that this gym is awful. Equipment is trash, weights everywhere, dirty as hell. If you go after 3pm it’s packed and you have to wait forever for equipment if you don’t find someone to work-in with. Decided to cancel my membership bc of those factors and the traffic is unbearable if you have a tight schedule. Upon cancelling I was being charged an extra $70 to pay an “annual-fee” even though I specifically signed up for the month-to-month no commitment membership and PAID EXTRA JUST SO I DONT GET HIT WITH FEES. Crunch Fitness is a scummy corporation, avoid it. I hate that such a kind staff is misrepresented so poorly by this garbage corporation.

Source: Google

★ 5

Finer Cream :D

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★ 5

Good Energy and well maintained equipment! 10/10

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★ 5

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★ 5

awesome sauce

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★ 5

Goated place AGM Matt is a chiller

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★ 5

Trainers are very much involved with their clients and all have dynamic approaches to their training. Awesome daily gym experience here!

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★ 5

great trainers

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★ 5

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★ 5

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★ 5

Love the gym and help from staff explaining the details. Make me motivate to come and focus on my fitness

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★ 5

It was great

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★ 5

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★ 5

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★ 5

Great gym

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★ 5

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★ 5

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★ 5

Very good machines for a great price!

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★ 5

Very good

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★ 5

Great service, and always ready to help out

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★ 5

Lindo

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★ 5

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★ 5

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★ 5

Trainer is very helpful

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★ 5

Bryan is tuff

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★ 5

nice gym 👍😊

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★ 5

Just joined Crunch and training with Sanaz has been the best decision. She’s knowledgeable, motivating, and super friendly.

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★ 5

Environment of the gym is great, Love the front desk, Khalil is a great guy

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★ 5

This is the best gym ever. Everyone that works here is super nice. I love the ambience.

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★ 5

Good and healthy. Good job for Johnny

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★ 5

I use the punching bag here all the time good bags and space.

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★ 5

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★ 5

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★ 5

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★ 1

I feel bad writing this because the staff here is really nice and friendly, but the facility itself really needs some improvement. The benches by the free weights aren’t stable, two of them have been broken for a while with no signage on not to use. The flooring around the benches is uneven with broken pieces, which doesn’t feel very safe.

It seems like there’s no regular safety check being done, because these issues have been around for 7 months that Ive been going. I’ve just learned to work around them, but it’s definitely something management should look into. Also, half weights are only available for personal training sessions, which is unusual since no other Crunch location I’ve been to has that restriction.

Source: Google

★ 5

Great experience here as a first time guest. Clean environment, staff is helpful.

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★ 5

Pretty cool gym

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★ 5

I don't go to this Crunch often due to distance. But whenever Im in the area, I would love this gym. More spacious than other Crunch gyms while having a great variety of equipment. Two cables machines is definitely better than other Crunch gyms. This one isn't as packed as other Crunch gyms, making it more reliable to get in everything for my workouts. They even sell apparel here I don't really see at other gyms, another good thing. Also nice they are right next to a very good GNC. Just wish this gym had a better water machine. lol

Source: Google

★ 1

At least half of all treadmills are broken. It has been weeks!

03/25/2024: All treadmills work and there is less congestion. Thank you.

10/09/2025: I have been a member at this location for a few years now. When I renewed my Peak Plus membership this year, I made sure it was okay that my son and I could use our membership at different times of the day without always having to tag along together. I was assured that we could. Today when I walk into the gym, I am told at entrance that policy had changed and they would not let it slide anymore. Let what slide again? I was denied to use the gym facilities curtly. Very unprofessional and very random.

Source: Google

★ 5

Brian is the goat

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★ 5

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★ 5

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★ 5

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★ 5

Crunch Somerset is a top notch gym with excellent trainers. I frequently recommend this place to all my friends.

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★ 5

This place was very helpful and the employees made it very easy to understand the gym.

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★ 5

It’s an amazing place to catch a workout. The trainers and staff are nice, it’s affordable, and I can always get a great pump!

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★ 5

Tyler is great!!!

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★ 5

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★ 5

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★ 5

the gym is nice and staff is nice .

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★ 5

I have had the pleasure of training with Kosma, and I can confidently say that working with him has been one of the best decisions I’ve made for my fitness and overall well-being.

Kosma is not only highly knowledgeable about exercise science and proper technique, but he also brings a level of energy, encouragement, and professionalism that truly sets him apart. Whether you're just starting out or looking to push your limits, he adapts each session to fit your goals and current fitness level while still challenging you to improve.

What stands out most is his attention to form and injury prevention—he takes the time to explain movements clearly, corrects posture when necessary, and ensures you're progressing safely. Beyond that, his workouts are always varied and engaging, making it easy to stay motivated and consistent.

Kosma is more than just a trainer—he’s a great coach, motivator, and genuinely cares about your progress. I’ve seen real results, both physically and mentally, and I credit much of that to his guidance and support.

I wholeheartedly recommend Kosma to anyone looking for a dedicated, knowledgeable, and inspiring personal trainer.

Source: Google

★ 5

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★ 5

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★ 5

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★ 4

I highly recommend this gym, it's a great place to work out and the front desk staff are very helpful.

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★ 5

I really like this crunch it’s my favorite place to workout!

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★ 5

Go

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★ 5

Wonderful staff, and a clean gym overall!

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★ 5

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★ 5

The best gym

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★ 5

Great gym, spacious, clean facilities, and wonderful staff

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★ 5

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★ 5

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★ 5

Clean, great staff, best gym to be at!

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★ 5

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★ 5

Love it here!

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★ 5

Jared is an awesome trainer. He makes working out easy and fun. He’s easygoing while getting results. I’ve worked with other good trainers but in my opinion, Jared is the best.

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★ 5

I have been a member at Crunch Fitness in Somerset for quite some time. This facility is always clean and the staff is always so friendly. I have also inquired about personal training. I have been doing the personal training for quite some time with Jared. He is great, super friendly and very knowledgeable. Definitely recommend training and this location.

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★ 5

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★ 5

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★ 5

Goated gym

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★ 5

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★ 5

Clean gym, nice staff

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★ 5

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★ 5

Great facility. Friendly staff.

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★ 5

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★ 5

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★ 5

Nice shampoo to try post workout. Thanks crunch!

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★ 5

This Gym is awesome! When I was picking gyms I went to many of the local ones and found Crunch to not only be large, but also was not too crowded with plenty of equipment and classes.

Its kept quite clean and the staff is really great!

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★ 5

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★ 5

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★ 5

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★ 5

The front desk is very funny. Always have great banter with them. Plus ive gotten stronger here.

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★ 5

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★ 5

Great gym

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★ 5

Great gym. Glad I joined

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★ 5

Love Crunch especially Tiara!!!!
She is the best!

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★ 5

Great exercise!!! Recently joined so had a great time.

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★ 5

Khalil is so helpful

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★ 5

Good

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★ 5

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★ 5

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★ 4

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★ 5

Gyms equipment is very will maintained very nice staff too, Bryan’s the goat.

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★ 5

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★ 5

Great gym and great staff. Bryan from the front desk helped me with all my questions and made me feel welcomed.

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★ 5

Very clean gym with great workout equipment

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★ 5

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★ 5

Love this plAce

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★ 5

Great place, super friendly staff, cool people and nice equipments. All it needs is us

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★ 5

Great gym

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★ 5

Great gym with lots of new equipment

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★ 5

Great place

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★ 5

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★ 5

this is the best gym ever honestly, and the workers here are Amazing!!!.

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★ 5

Bryan and Matt great service.

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★ 5

Great service from Brian and Matt

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★ 5

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★ 5

Large gym and good service. Was helped out by Brian and he was super nice

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★ 5

My favorite gym, Bryan at the front desk is always helpful

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★ 5

Great and bryan was helpful

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★ 5

Front desk staff really friendly especially Brian, and machines are very clean

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★ 5

My go to gym, where I really started to take the fitness journey serious, love this gym 🔥

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★ 5

Bryan was amazing and so very helpful! Loves the experience.

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★ 5

Great coaches and good energy

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★ 5

Amazing!!!

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★ 5

kindest workers, clean locker rooms, and an empowering environment!

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★ 5

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★ 5

Fire

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★ 5

The front desk reception are very friendly and gym facilities are very good

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★ 5

The front desk guys are super friendly and chill

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★ 5

Kalil good

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★ 5

Good environment

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★ 5

Friendly staff and well kept equipment! No complaints!

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★ 5

Bryan is a G best Crunch employee ever. Saved me from burning house and went back for my cat. This guy is the best.

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★ 5

Bryan was really helpful and friendly today

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★ 5

Bryan was very welcoming and helped me get started on my first day at crunch. Would definitely recommend Crunch Somerset to experienced lifters but even more to beginners.

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★ 5

Great atmosphere and Bryan was super helpful!

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★ 5

Bryan is always so helpful at the front desk! Always greats with a smile and starts a conversation. 10/10 employee

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★ 5

Bryan is the nicest employee and always happy to help! Somset Crunch is a great location!

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★ 5

Bryan was a very good receptionist for me

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★ 5

Bryan was Great!

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★ 5

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★ 5

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★ 5

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★ 5

The place is always clean and there’s a lot of equipment to use, so I never have to wait. The front desk staff is super friendly and always welcoming, which makes a big difference.

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★ 5

Bryan was very nice and welcoming, helped answer any questions I had!!

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★ 5

Bryan very helpful, always welcoming, always makes it an enjoyable experience

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★ 5

W gym Mike is the best employee ever get this man a raise

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★ 5

I love crunch

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★ 5

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★ 5

great staff, great gym! tiara is amazing !!!

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★ 1

Avoid this location - constant billing issues and unexpected charges. No need to hassle with this place.

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★ 1

Management is terrible. Machines always broken. Don’t waste your money.

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★ 5

The front desk staff is usually friendly (98% of the time) it's always packed so they should fix a few of the machines that are normally out of service 🙄 But I recommend this Crunch compared to the others 👌🏽

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★ 5

Crunch Somerset it’s my favorite gym to go to. Never gets too crowded and they have a great staff and trainers!

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★ 5

What an amazing gym, first time at a Crunch Fitness and Kyle was welcoming, FISHER-TASTIC!

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★ 1

I've had the same bad experience at this gym everyone else has. They don't honor the day pass you can get from crunch fitness website specifically for this store. A day pass at this gym is 25 dollars? AND on top of that there's many reviews that state there isn't a good way to cancel this membership should you decide to sign up. Every single review on this location and about this issue has a response that overlooks the fact that they are simply not honoring something they should be. Shame on Crunch Fitness and shame on the owners of this franchise location. This is a dishonest, misleading and disrespectful way to run a business. After this experience I've been turned off from Crunch Fitness as a whole and will be sure to never visit one again.

Source: Google

★ 1

I happened to be in the Somerset area and came in to this gym asking for a day pass and without even looking up the two men at the front say “no” so I ask for further explanation and was given a bs response and left then I went online and within seconds found a day pass for this facility and came back because it seems that they are playing dumb with me and was greeted with animosity from Bryan and asked for a manager who then let me in and told me it was an exception. Very unprofessional and disrespectful

Source: Google

★ 5

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★ 1

Not honoring trial pass. Waste of time.

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★ 1

I’ve had nothing but issues. For weeks I couldn’t get my app to work and it was always a problem to enter the gym, even though I was paying. Then I realized that for 3 months I had been double charged for 2 memberships. When I called to ask for them to fix it, manager was rude and wouldn’t give me a refund because “the system wouldn’t let him”. He wasn’t even apologetic, he didn’t care. I was also charged an annual fee twice, 2 months apart. And guess what- no refund! Since I’ve now paid 200 dollars in annual fees I am just riding out this gym membership- but I will not be continuing to support crunch fitness in anyway after this year. If I could give less than 1 star I would.

Source: Google

★ 1

No one has gotten back to me in regard to my written cancelation notice sent to the email they use at this location. Nor about the conflicting info written on their website about when annual fee should be charged to the account. I only signed up for the promo of 1 month free after being lied to and told that Somerset wasnt givjng out 3 day free passes because of the promo, only for me to receive the free pass in email after i signed up for the 1 mont free promo membership. Had i received the free passes i would have not needed to aign up to make a decision on joining. Kyle was rude as hell and I would love for him to get smart with me in person like he did over the phone. I will have to reach out directly to the owner of the RLB holding LLC that owns this location.

Source: Google

★ 2

Appears there is some miscommunication between wellhub (gympass) and Crunch fitness. The app says gym and classes are included. However, I was just at the gym and I was turned away by really nice front desk people, they said gympass members cannot use any of the classes. See picture of app stating classes are included. If both of you could please correct the gympass, thank you. Also, gympass was able to look into this, and they now say that gympass can't use hiit and ride classes only, but the rest are good to use. But when I went, I wanted to use the Zumba class, and the front desk people said, gympass members cant be used for zumba or any classes. If the manager could speak to all front desk employess and make sure this is well known. Also, instructors always asks members to please sign up before coming to the gym, so I was trying to do this, if gympass are not to sign up for classes (so instructors can see how people are interested in classes), then please also tell front desk personnel if gympass members are supposed to sign up or not. Thank you.

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★ 5

Shouting out Trevor, Kaevon, and Kosma for their amazing service! This gym is very clean and has plenty of equipment. The hours are good too.

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★ 1

very bad service, the app did not have cancellation button, but they would not help with it. The Manager is of no use. The corporate office does not answer any kind of communication

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★ 5

Khalil was extremely helpful and informative during my visit. His words and guidance made a huge difference, he took the time to explain everything clearly and made me feel confident about getting a membership. His knowledge and professionalism truly stood out. I really appreciate the support and positive experience he provided!

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★ 5

Great gym, friendly, helpful & motivating staff. The environment is welcoming and positive
Only downside is that they didn't have a standing calf raising machine but that's fine because they had a sitting one
Overall great experience and I would recommend without a doubt

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★ 1

DO NOT Join this gym the will rip you off!!!! They make it impossible to cancel and will charge you multiple times!

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★ 5

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★ 5

Khalil was so inspiring, everytime I came into Crunch to workout he motivated me!

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★ 5

Khalil and Raf have great professionalism!!

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★ 5

Khalil and raf were the most helpful people thanks to them I’m going to sign up !!

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★ 5

Khalil is a hard worker and professional. Def give my boy a raise ya heard 🔥

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★ 5

Amazing!!!

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★ 3

Very dirty! Very packed!

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★ 1

Be aware!! The WORST experience I ever had at a gym! There is a so-called manager named Kyle who should NOT be working at this place. I've never felt so disrespected. I am a member of Jersey Strong. Due to the merge and acquisition by Crunch, I was obliged to become a member of Crunch and without my consent to use the facility in Woodbridge. When I called, I told them it was too far, and I was told that I could utilize my membership at other Crunch's locations. Which is the reason I went to Somerset. When I spoke to Kyle, the manager, he told me I was not allowed to use the gym. I explained to him my situation nicely and he was extremely rude. He told me my membership was only valid in Woodbridge. I told him that it was too far and I was told by the Woodbridge center that I could come here instead. So, I asked Kyle if I could try the gym at least, and he refused to allow me a 1 day tryout. I asked him why and he told me that they dont give away free try out and that I would have to pay for the day! I was shocked, how can a client know if they will like the gym if they can't try it. I told him that I was disappointed with this establishment, the service, the rudeness and that I will leave an honest review and feedback of my experience with him. He got mad and he looked at me as if he wanted to fight me. He had the audacity of threatening me for trespassing the building because I told him that I will leave an honest review. It is beyond my comprehension and how he can be the person responsible for this establishment.

To the owner of this facility, I hope that you will investigate this case.

For those of you considering Crunch in Somerset. I would run away from this place as fast as you can. It is one thing to get bad customer service, but it is another thing to be disrespected and threatened for setting foot in the building.

Source: Google

★ 5

Mike is the best worker I’ve ever encountered here! He deserves a raise!

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★ 5

Shiv is a great personal trainer. Walked me through the process to sign up and keeps me well informed.

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★ 1

I have been the member for last 7+ years, but this time I’m extremely disappointed with the way this gym handles billing and client service. Despite having two active cards on file, I was still charged a late fee — with no warning or explanation. There was clearly no reason for a payment to fail or be delayed, and yet I was penalized for their system’s failure. On asking manager he literally doesn’t care. Won’t even share a number or email who can handle this and no guarantees of any such future charges.

To make things worse, I had prepaid for training sessions that have not been fulfilled, due to a shoulder injury I asked to cancel PT they said keep it as it won’t expire. I’ve reached out multiple times for resolution, but the follow-up has been inconsistent at best and dismissive at worst.

This is not how loyal clients should be treated. I expected better professionalism and accountability. I won’t be recommending this gym to anyone looking for a place that values transparency and customer service.

Source: Google

★ 5

The prime example of friendly service and a supportive staff is Mike. Been coming in for a while now and no one is as friendly as Mike. He always asks everyone who walks in what they're hitting today, ready to strike a conversation and make everyone feel welcomed. If you ever need something and he is working the desk just know he’ll have you covered no matter what. Mikes a standup guy, always ready to make new connections, always talkative, always friendly, and always ready to serve.

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★ 5

Best place ever guys. Highly recommend. I’ve worked out here for years and the environment is so positive and welcoming. Shoutout to my trainer Rahian and all the other staff members. You guys create an atmosphere that inspires people wanting to come back :)
P.s. they sell merch here lol

Source: Google

★ 1

Was good for the first year i went in 2022 but then got worse. Way too crowded most of the day. Machines break every weak. Bad gym if your looking to get any time of good workout in.

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★ 5

Front desk is great! Love the staff

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★ 5

I have been going to this location for about 2 months. I was immediately made to feel welcome. Matt took the time to show me the ropes and it made me want to keep coming back. Kyle the GM and Matt greet me every time they see me and offer words of encouragement. Soon after I signed up for personal training with Shiv and it has been amazing. He is a wealth of knowledge and even after this short amount of time has had me accomplish more than I ever thought I could. I can't offer enough praise. If they are in your area, this is the place you want to be. Thank you guys, Rob

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★ 3

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★ 5

Very good and welcoming gym

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★ 4

Good staff. I like the new updates for machines not working with the QR codes on machines.

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★ 5

Very cute here! Staff is super nice and accommodating and helpful! The equipment is also nice quality and there is a good amount of space to not feel crammed with others. overall would recommend this crunch!

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★ 5

The staff is amazing and I always get a great workout here!

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★ 5

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★ 5

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★ 5

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★ 5

I've been a member of this gym for 5 years and love it. It has an excellent turf area for using free weights and doing various exercises, plus machines and a separate free weight area. I've taken training here and been happy with the results. Staff is dedicated and friendly. Not to mention, can't beat the price!

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★ 4

I've been going to this Crunch for about 5 years. I started going here because I was attracted to the upbeat atmosphere and the wide variety of equipment. They installed a new HIIT area that is fabulous. The trainers are amazing and you can count on them to give you a great workout and give valuable tips for your weight loss or musle building journey. It's affordable and from time to time I upgrade to take advantage of some of the other perks (cycling class, multi-club acces and the amazing Hydromassage).

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★ 5

Love the gym so glad I joined. Everyone is friendly helpful and classes offered are great too!

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★ 5

Love this gym! The staff is very friendly and they offer great classes !

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★ 5

Great product

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★ 5

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★ 5

Very clean gym and friendly staff! Love it here!

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★ 5

Great gym and super friendly training staff! I train with Kosma highly recommend!

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★ 5

Very good place and a good price!

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★ 5

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