★ 4

I like this gym. The people who teach the classes are always nice and happy with their work.

I would suggest not going around 2-4 pm, there are a lot of high school kids that come in and make a mess of the place.

I would suggest that the gym to clean the women's sauna and maybe have a sign saying no electronics ie. phones etc

Overall staff are nice and it's a positive environment.

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★ 5

great environment! Joy with great costumer service. always appreciate her help.

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★ 1

You guys need to find a solution to this problem. We can’t waste time, gas, money, and other resources by driving for 20 minutes or more to get to the gym, which is close when it’s supposed to be open. Can you please send messages to the gym members to inform them that the gym is close or update it on the map ? It’s disappointing that this has happened more than twice already.

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★ 5

I have been coming to Crunch for about 14 months and, after settling into my routine, I decided to take things further by joining their personal training program over the summer. Training with Coach Matt for the past 4 months has been a transformative experience. In that short time, I’ve lost almost 18 pounds and gained 4 pounds of muscle—a result that speaks volumes. Matt is truly passionate about his work, takes real pride in his clients’ progress, and always focuses on what matters most: helping you reach your goals. His commitment to my success has kept me motivated and accountable. I highly recommend Coach Matt to anyone serious about real results.

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★ 4

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★ 5

I've started coming to this gym when I moved into the area at the summer; I used to go mainly to Planet Fitness. But not only is this gyn an upgrade from Planet Fitness in every way possible, it is definitely an excellent gym to improve in every way. Lots of free weights and stations for deadlifts and bench presses. A good amount of space with enough machines to get a great variety done. Love the variety of equipment, from the many different leg machines to even having a a machine that is much better than lateral raises. HIIT zone is definitely good for more free form workouts. I have definitely improved my strength and physique since coming here and I see myself improving even more.

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★ 1

The Sauna at This Gym Desperately Needs Better Regulation and Cleaning

The use of the sauna in this gym is completely unregulated. There’s no visible information or guidance on how to use it properly. Most users, who are young and clearly unaware of basic sauna safety, walk in wearing their gym clothes, sneakers, and even electronic devices such as phones, headphones, and smartwatches — all of which can easily overheat and, in extreme cases, explode.

On more than one occasion, I’ve personally witnessed people inside the sauna receiving overheating warnings on their phones, yet they continue to stay inside as if nothing happened. This is not only unsafe but irresponsible on the gym’s part for allowing it to continue.

The sauna should be a clean, sacred space for the body to release toxins — not a risky environment filled with electronics and sweat-soaked clothes.

In addition, the hygiene standards are extremely poor. The wooden benches are dark and dirty, often emitting unpleasant odors, and it’s obvious they haven’t been properly cleaned in a long time. I

For the safety and well-being of all members, this gym urgently needs to enforce sauna regulations and drastically improve its cleaning and maintenance routines. Cleanliness and safety should be the foundation of any health facility — this one is clearly falling short.

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★ 5

Joy is the best worker here! She gave me a bandaid when I got a boo-boo .

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★ 5

Great place to work out! Love it!

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★ 1

I cancelled my membership back in July due to a recent move. Three months later I was charged membership dues which also included a late fee. I disputed this charge, but it’s questionable why I was charged to begin…

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★ 1

Charged my account after my cancellation date and past the last billing date in my contract. Called to resolve and was given an attitude saying it would take 4 weeks for the refund. This is after being charged an extra month for canceling.

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★ 5

Awesome gym, been working out a little over a month and have seen great progress. Great machines. Highly recommend!

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★ 1

HIIT clases start late everytime

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★ 1

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★ 1

I am a founding member of the gym. Last month, it opened late twice, and this month it has already happened three times. Many of my fellow members waited for a long time and eventually left, while others waiting outside were upset. Since this has been happening once or twice a week, I kindly suggest hiring an additional employee to ensure the gym can be opened on time if one staff member is unavailable.

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★ 5

Joy is the best! She plays the best music and she’s so kind everytime you walk in & out the gym ◡̈

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★ 5

joy is amazing

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★ 1

The gym itself is nice enough and spacious, but that means nothing if they can’t be open on time at 5 am, which due to my job, is the only time I can be at a gym.

The doors have frequently been closed when they advertise that they are open. When you write to the manager, you get a “we are sorry, but emergencies happen” message. I guess they are having a lot of emergencies?! I am moving on to Blink if this keeps happening, which is not as nice, but at least is open when they say they are.

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★ 1

I’ve been coming to this gym since 2024. When I first started coming, it was a great gym to come to for my workouts. However, the opening staff has not shown up on time to open the gym at 5am when it is advertised they open at this time during the week. For people like myself who schedule their workouts around their work schedule, it is inconsiderate & unprofessional to not open the gym on time. This has been an ongoing problem for the past month.

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★ 5

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★ 5

Amazing gym everybody come here

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★ 5

my favorite gym

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★ 5

Gym is great and kept clean

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★ 3

Pls stop charging my account after I cancelled my membership

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★ 1

Today once again, it was someone in my family who goes 5 times a week at 5am and as usual no one came to open the gym, he waited until 6:20am and still no one had arrived, this is usual, he is very happy with the gym but that is the time he can go before going to work, I don't know what is going on but the morning staff is absolutely irresponsible.I'm going to give 1 star to whoever it is who never arrives on time, but 5 to the gym and other employees.

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★ 1

I’ve only been a member here for about a month, and already I’ve had issues with the gym not opening on time. I come in at 5 AM when the schedule says they’re supposed to open, but twice now no staff has shown up to actually unlock the doors. For people who plan their workouts around work schedules, this is really frustrating and unprofessional. If the gym is going to advertise opening at 5, they need to stick to it.

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★ 1

Six times waiting to open and there late this is unacceptable

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★ 5

Great environment and atmosphere.

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★ 5

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★ 5

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★ 5

Nicole FAFA showed fantastic customer service!!

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★ 5

Really nice set up! Probably one of the coolest Crunch locations I've been to! 😎

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★ 5

All the staff at this location have been so welcoming and supportive - answering any question and sharing helpful advice. Joy at the front desk is so accommodating and always makes my experience better!!!

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★ 5

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★ 5

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★ 1

They stole money from my credit card. First I cancelled my membership. They didn’t cancel it. Then I put my membership on hold and switched my card information to my debit card. Yet they still took money from my credit card. These people are thieves. I’m soo sad right now. I went there and gave them the card to change it to. But she didn’t. What is all these rubbish !!!!

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★ 1

I am a British Citizen visiting family in Springfield, NJ from Saturday 23 August to Saturday 06 September 2025.

The last time I came to Springfield, the current Crunch Fitness was a NYSC. I was able to join for a 2 week period to work out and train while visiting. I came to Crunch Fitness on 24 August with my nephew and was told there were no weekly memberships. I was informed of the promos that were running, one month free, only pay $10.66 and I could cancel after two weeks. I decided to join with the ‘Peak’ membership.
I noticed that I was billed $44.64 on 01 September. I then went in on 04 of September, asked to cancel my membership in person and was told that I would be billed again on 01 October as I didn’t cancel within 30 days (Today is 04 September). I return to London this Saturday 06 September. I was mislead to believe that I could join with the first month ‘free’, could go for the two weeks I was visiting, and then cancel.

In actuality, I am now paying $10.66, $44.64 for September, and another $44.64 for October. I won’t even be in the Country from 06 September, yet I am paying for 7 weeks of gym membership where I won’t be in the same country.

Crunch Fitness pulled a bait & switch on me and I will be reviewing open and honestly wherever possible. I want to make current and potential members aware of the money making tactics Crunch Fitness uses.

This is the most despicable and disgusting business approach I have seen in either the US or UK. I hope if family or friends of Crunch Fitness come across a similar situation in their lives, that the Crunch employee would treat their family and friends the way I was treated, like scam artists.

I experienced this after spending 4 hours at volunteering at Table of Hope in Morristown NJ today.

I was asked to go back to the gym to sign the cancellation form.

Buyer Beware! I would look at alternative fitness and gym options in the area. I go to Pure Gym in the UK, 24 hours, 7 days a week and the customer and membership services are excellent. I am sure there are comparable gyms in the area and in NJ, but based on my experience, it’s definitely NOT Crunch fitness.

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★ 1

The most that bothers me is that simple things like barbell clamps/clips are sparsely available. This gym is not for people who are serious

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★ 5

Clean gym and friendly staff .

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★ 5

Isabel customer service was above and beyond and the gym was so clean. My home gym is in Colleyville TX but here once week for work will definitely be back

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★ 5

Great gym and staff is very nice. Gym is always clean and staff is always willing to help. I recommend to all my friends.

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★ 5

Great staff and employees. The guy at the front desk John is very helpful and guiding especially when I was getting my membership.

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★ 5

Awesome gym very clean and front desk employe (John) was very helpfull. Great environment to work out. Machines work very well. Gym is very clean and in good condition.

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★ 5

Great gym employees are very helpful and kind. Would recommend to people in the area.

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★ 5

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★ 1

They are irresponsible; they don’t open at 5 a.m. as they should, and they arrive whenever they want while people are waiting. I find that very disrespectful, and it hasn’t happened just once, but several times, and the problem still hasn’t been fixed.

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★ 5

I love this gym!

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★ 5

Very convenient and the staff is very nice. Clean gym.

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★ 5

I’ve been so impressed with the team here! Nicole is always friendly, professional, and goes above and beyond to make members feel welcome the second they walk in. Ashley, the General Manager, leads by example she’s organized, supportive, and keeps everything running smoothly while still being approachable and kind. Eli brings such great energy and is always willing to lend a hand, whether it’s helping members with questions or making sure the space is in top shape. Together, they make the environment positive, efficient, and genuinely enjoyable for both staff and members. It’s rare to see a team that works so well together and makes such a difference day to day!!

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★ 5

New management is killing it, Felix was trash. If you go, make sure you meet Ashley she’s doing such a great job.

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★ 5

Awesome team, I’ve been a member for a few months and the manager, Ashley and her advisors Eli and Nicole are very professional and kind. The gym is always clean when I come and the classes are amazing. One of the best gyms I’ve joined in my life. Don’t think just join!

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★ 5

I’m loving this gym and the classes

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★ 5

Crunch Fitness in Springfield is amazing!! There is so much equipment and do many machines to choose from, classes to participate in and plenty of trainers available that want to help you along your fitness journey!!

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★ 5

Very friendly and professional

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★ 5

I love joy she is super nice and this gym is super clean and I love all of their classes that is included.

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★ 5

great gym

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★ 1

This is not for this specific location but Crunch in general. I had a membership in Georgia. Cancelled at the gym bc I was moving out of town in May. Now they’re trying to charge me $85. I told them I’d like to rejoin but I’m not paying for the months I didn’t use. They told me I can’t cancel or switch my gym till I pay the balance and they’re going to keep trying to charge me. I wanted to go back to crunch but I guess I can never use them again.

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★ 5

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★ 5

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★ 5

One of the best gyms I’ve been to. They have the best staff as well never a dull moment there

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★ 5

Been going here a year membership is the best money I’ve ever spent!!!

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★ 1

It's too much, there are many days that they don't open on time.

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★ 3

I’ve had pretty good experiences at this gym but today I decided to get up early to get a workout in before work - supposed to be open at 5 and I booked a 5:30 class but the gym was closed? Lots of people waiting outside. Obviously someone woke up late - super unprofessional

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★ 5

Top notch facility & a good mix of classes. Crunch personnel are so nice and professional. Highly recommend this gym!

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★ 5

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★ 5

I've been with this location since they started and I have to say that since I started training with Carmen, it's been the best experience. All the trainers I had before were very knowledgeable and good to work with (especially if you're looking to get really pumped up) but this woman tops it for my needs. After dealing with multiple medical issues and RC tears, coming back to a trainer that has All my areas covered has been a blessing. Because of the game plan that she has tailored for my lifestyle, I've been getting the best results in my mobility, endurance and improved performance in my other workouts. Excellent communication, strategizing and great customer service. I'm thankful that Kim, the manager, paired me up with Carmen.
Regarding the gym, I've read the mixed reviews and honestly, in all gyms it's going to depend on the time of day and year that you go, crowds are often expected. The big deal for me is cleanliness, they keep a pretty decent atmosphere considering how popular they are. The bathrooms, locker room and sauna have always been up to par when I go. The staff I've dealt with have always been polite and courteous as well.

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★ 5

really cool place. definitely recommend 👍🏼

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★ 5

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★ 5

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★ 1

Don’t go if you want to do any functional training. The gym is overcrowded in the first place. They have taken the functional floor away to do classes in the middle of the member area. They have no idea how to balance out the member base

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★ 5

Such a great inspirational place. Joys customer service is amazing

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★ 5

10/10 gym, Joy is amazing!!!🤩

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★ 5

Joy is the best worker ever!! Give her a raise!

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★ 5

joy is the best worker ever give her a raise

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★ 5

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★ 5

Clean, great amenities, spacious. Never too crowded considering I've been there at peak hours a few times. Always greeted with a smile by the front desk girl Vivian.

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★ 5

Facility is super clean, front desk people are really friendly and the place is actually a lot bigger than it looks from the outside! love it here

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★ 4

I love that it has a sauna and I like a lot of the things that they have in this crunch not all the crunches are the same

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★ 5

Mary behind the front desk is excellent. Every time I walk into the gym, I am inspired by her positive attitude and positivity.

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★ 5

I am so grateful for Giuliana and the ability to bring my 2 year old to the gym. It’s the one part of the day I can count on getting time for myself. She gives me the confidence that my son is in good hands so I can focus on me.

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★ 5

This is the best gym I’ve ever been to. I highly recommend this gym especially as someone who is train to go to the police academy. They every equipment that you need to get your body right

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★ 5

I just recently started going to this gym and ever since I signed up everyone was super welcoming and supportive especially Nicole. Nicole took it amongst herself to make me feel welcome and make it a safe environment.

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★ 5

I’ve been going to this gym for about 2 years now and I love the atmosphere. Everyone is very nice, including Nicole who I enjoy speaking to every time I check in. She’s bubbly and bright and I appreciate that there are very nice people like her running the check in station. :)

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★ 5

Kaitlin at the front desk works every closing Monday night and is an excellent young lady who is positive and trustworthy/honest!

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★ 5

Great front desk service by John!

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★ 5

I had a great experience with John at the front desk of the gym! He was incredibly welcoming and helpful, always ready with a smile. His knowledge about the gym facilities and classes made it easy for me to get started. John’s friendly demeanor creates a positive atmosphere, making every visit enjoyable. I highly recommend him for his outstanding customer service!

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★ 5

I had a great experience with John at the gym. He gave me a thorough tour and explained everything clearly. He was nice and professional, making me feel comfortable. Highly recommend!

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★ 5

John is very helpful at the front desk with whatever I need. And Kaitlin is friendly and trustworthy.

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★ 1

I have been a member of this gym since it opened. There have been an inlfux of new members, making the gym overcrowded since NBD Fitness closed. Having said that, I generally use the gym for the classes only. I have brought to the attention of management the lack of exercise mats available in the fitness room, which is necessary to take the classes. This morning I was advised by the general manager of the gym this was brought to the attention of the owner and manager of the exercise classes and they do not intend to do anything about it. How can a gym offer an exercise class and fail to provide the proper equipment to the participants? This is not an expensive piece of equipment and if they don't want to buy more mats, they can have a staff member collect them from throughout the gym before the classes start to ensure the participants have what they need in the class. They offer a bar class but there are only 12 spots in the class. There is more demand for this class and all they need to do is purchase a few more bars to accommodate their clients. They raised their rates and provide inferior service to their clients. I guess the moral of the story is you get what you pay for -- an overcrowded gym with poorly managed exercise classes.

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★ 5

Ashley the Manager is phenomenal! Best customer service ever.

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★ 1

Imagine walking into the gym after the weekend only to hear the front desk workers talking bad(can’t use bad words) about you the second they see you. The guy (John) looks at me and then back to the girl and whispers to her this is the guy, then she peeks over to look at me. And this is all because I like to use the hand sanitizer they have at the front desk. The ones on the walls are just soap no alcohol in them. But yeah, I guess it’s a problem where they felt the need to whisper right in front of me. It’s not very professional and all it did was piss me off. Just wanted to vent =)

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★ 5

It's a really nice gym, staff is very friendly and the people that go there are friendly as well

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★ 5

I had a very good experience here! Staff is so nice, especially Tanner! He was very helpful to me. Gym is nice and cool equipment.

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★ 2

I like the gym overall, but you can tell they put profit over comfort. I go everyday after work and there is always a class booked for all the common areas, there is nowhere you can lay a mat to do your own thing and if they see you in a corner they will tell you you can't be there. There is no space since they keep signing on new members and we don't even fit there anymore.
Also the hors for Crunch overall are horrible. They close very early on the weekends. It's just starting to feel like Planet Fitness.

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★ 1

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★ 5

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★ 5

I enjoy the energy here, staff is friendly and helpful. The place is always busy with classes and events that motivate and encourage members to engage in different forms of exercise. When equipment goes down it's generally repaired quickly and efficiently.

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★ 1

This gym is nasty. If it’s nice outside, expect the gym to be hot and humid with no air circulation. I think all the workers are anemic. If it’s cold outside even just a little, they will not hesitate to turn the heat on. There are also waaay too many kids and it gets real packed. They sit on the equipment staring at their phones instead of working out. I don’t get it, if you’re gonna stare at your phone stay home. This gym likes to have things like join for $1, it’s already packed enough. You have to wait in lines for equipment because people are doom scrolling TikTok and instagram, and it’s hot all the time. The only effort that’s put in is the person who responds to all the 1 star reviews, they respond but they never fix the issue.

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★ 1

This manager is completely impolite. My sixteen-year-old daughter has her own membership. Recently, we wanted to bring a friend who is younger than eighteen. According to the guest policy, members are allowed to bring guests between the ages of 14 and 17. There is no requirement that the visitor be at least eighteen. I asked for the manager because the person there didn't seem to know what he was talking about. Naturally, you would think that a manager would be better able to resolve an issue than an employee. She made things worse rather than better. She isn't assisting at all and treated me in such a disrespectful manner. This place obviously does not know how to set rules properly, so instead of providing a membership to a child and having issues with it, GIVE IT TO AN 18+. Up until now, I've never experienced an issue, and it's annoying. If you want to run into issues like this, I do not advise obtaining a membership for a kid. absurd. im pretty sure and the manger name was ashley.

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★ 1

manager had bad attitude. instead of fixing problems she created problems.

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★ 5

The general manager Ashley, the entire staff and trainers are extremely professional!! I would like to highlight the cleanliness and quality of equipment are unmatched by other gyms in the NJ. The gym has helped me to reach my fitness goals, and I would like to emphasize the welcoming and supportive community atmosphere I experience during my workout.

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★ 5

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★ 5

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★ 5

I love this Crunch and their atmosphere. Very spread out lay out with brand new equipment that are calibrated and always kept clean. The entire gym and the locker room are always pristine. I love the flexibility of their membership. The staff and the members are all very friendly. I’ve had memberships at other gyms and recommend this location for sure.

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★ 5

The entire staff is very friendly and helpful. Thank you again.

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★ 5

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★ 1

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★ 1

I bought a crunch membership when I got back from college around May/june 2024. I spoke with a manager at crunch Springfield saying I needed a membership for the summer for I was returning to school and no longer needed one during the school year. I said I wanted to be able to bring guests and access all gyms. He took me to the office and explained that the membership he signed me up for has the following terms: can visit any gym, unlimited guests, and cancel any time. I made sure to double check that I can cancel any time because I leave for college and the man said I could. I asked him again “so if I come back in August to cancel my membership, it will be canceled for September right” and the man said yes. I went into the gym in August to cancel my membership and the same manager told me that I signed a contract where I was not able to cancel my membership. I was flabbergasted because he was the SAME GUY who told me I was able to cancel the membership when I left for college. I returned to the same crunch location 3 or 4 more times trying to cancel my membership but I was turned down every time. I should have read the contract I was signed but I did not think that a manger at crunch Springfield would LIE to a customer and wrap them into a year membership. . I ended up being able to freeze my membership for 3 months but the changes have started again. I was wondering if there was cameras that could pull up our conversation in the office or anything that can prove I was tricked into a year long membership by a lying, incompetent, and disrespectful manger who has shown me nothing but disrespect since I have brought up this issue. This has been a months long battle but this has severely impacted my opinion on Crunch gyms due to this one particular manager. Thank you for your time

EDIT: Contacted Pam via. email (staff told me to do so). She said she would get back to be sooner rather than later. It has been three weeks. She will not respond to any follow up emails. I am still being charged a membership while waiting for crunch Springfield to respond. This gym has been a complete scam.

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★ 3

Good gym. Not a fan of their cancelation policies. You need to cancel right before your due date or they will take two months of your pay instead of just once final month.

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★ 1

I called asking for info to sign up as a member. Eiden or that's what he said his name was hanged up on me 3 times when I asked to talk to someone who knew about membership option because he was giving me different information. This happened on Wednesday at 2:15 pm. I guess it was not possible for me to be a member of this gym.

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★ 5

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★ 1

Sauna is always broken. I understand that people are breaking it over and over again by pouring water on it, but you guys gotta come up with some kind of solution for this.

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★ 1

This Gym obviously excepts anyone as an employee. It’s always hot and humid. If it’s hot out, expect the gym to be hot and humid. It just doesn’t make sense. People complain about it all the time and they still don’t get it. You sweat from just standing. They respond to these reviews but they don’t take care of anything.

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★ 5

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★ 5

Love the platforms

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★ 5

I like it ,and the trainer GINA it’s so good

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★ 5

Great staff overall, clean and organized. Definitely favorite gym by far.

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★ 5

My son and I feel very comfortable exercising here. Thanks a lot...
Kenny.

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★ 5

I love this gym. My life is much better with this clean, amazing gym. People are friendly and helpful 🙂

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★ 5

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★ 5

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★ 5

Great gym

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★ 5

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★ 5

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★ 5

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★ 5

Great gym facility. I've been going since this location opened. Its clean, they have a wide variety of machines to use to accomplish my fitness goals, and that staff is friendly along with extremely respectful.

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★ 5

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★ 5

Couldn’t be happier with my section to join Crunch Fitness. It’s friendly, clean, welcoming and full of equipment so there is no waiting for a machine or weights

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★ 5

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★ 5

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★ 5

Great assortment of workout equipment along with a friendly staff makes it a great place for a workout!

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★ 5

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★ 5

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★ 5

This gym is great. Very clean. Dumbbells are always put back and Patrick at the front is always great

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★ 5

Great gym not over crowded good people.

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★ 5

From being greeted in a friendly manner every time you enter ( Mary) to Kiki’s amazing yoga classes, Carlos’ motivational workouts that are are found in Melissa and Lisa’s class. My personal trainer Rick is available to answer questions after providing professional training sessions. To Miguel who is always working to keep the place clean! It takes a village- thank you

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★ 5

The staff is GREAT... and the 5:00am members are simply FANTASTIC!😇

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★ 5

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★ 5

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★ 5

This gym is clean. You see someone cleaning all day long. The staff is great, especially Angelise. The hit classes are awesome. I highly recommend this 🏋️‍♀️ 💪🏽🏋️‍♂️.

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★ 5

Everyone is always super friendly and helpful. The facility is clean if you have any questions they’re always willing to answer anything.

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★ 5

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★ 4

Love the gym just have to be there at a good time because afternoon crowd is super busy.

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★ 5

Excellent gym. Very spacious and clean with all modern equipment. Friendly staff and sauna is great! No towels it seems like so bring your own. There are lockers and showers

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★ 5

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★ 5

Great staff and always open equipment that is well kept.

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★ 5

Great gym with lots of space and equipment!

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★ 5

Amazing gym, friendly welcoming. Also memberships include group fitness training, personal training and more. It’s terrific. I personally recommend trainer Sean. He is terrific, skilled and knowledgeable. I appreciate his intelligence and his easy-going friendly personality.

Source: Google

★ 1

Overall, the trainers and other staff members have been energetic and helpful. My issue has been with the SCAM that is the management in charge of training. In September, I signed up for 3 months of training, 36 sessions for $1, 020. I paid in September and then a charge came up again in October and I thought it was a mistake. When it charged again in November I knew we had a problem. It was apparently a recurring $1,020 per month for the honor of of completing my sessions! Although, they don’t expire either way so it does not make sense. By the time I could speak with someone about canceling the training, I was told I would be charged again for December because it was past the 30 days before cancelation policy. I spoke with Kim and she had absolutely no power to do anything to help even though she is the training manager. Upon my insistence, she referred me to a regional manager named Pam. She would not give me Pam’s number so I had to try email. It has now been 4 days and nobody has gotten back to me. So unprofessional. I am not asking for a refund of the October or November payments. I am willing to take that as my fault for misunderstanding. I am, however, trying to stop being charged yet again in December. It was NEVER my intention to spend over $4,000 for training! Good faith business practices dictate that they could extend some courtesy here and at the very least provide better communication! In the midst of all this, because of terrible turnover, I am now being told I have to be reassigned to my THIRD trainer!! I started my training with Shelby and she was wonderful! Last week she moved on to a different job. She set me up with a motivating and fun trainer named Dante and today I find out now that he no longer works there! What are the odds they will place me with a third trainer with whom I feel comfortable! I want this whole thing to be canceled and my remaining sessions refunded (or applied to my membership), but that is hard to negotiate when nobody will answer my emails or give me a phone to call!

Source: Google

★ 4

Great gym TERRIBLE AND I MEAN TERRIBLE MUSIC SELECTION!!!!

Source: Google

★ 5

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★ 5

Several months after the grand opening, Crunch is still looking like new, and the staff are friendly and helpful. Free weights and hammer strength machines are on the lower floor, and cardio and a functional training zone is on the first floor. Love it, it's great to have a real gym back in downtown Springfield. I've yet to try out the massage chairs or red light therapy, but it's nice to have the option there.

Source: Google

★ 1

I am surprised that this place is still in business with the purposely overcharging by management especially training manager, the lies, unprofessionalism, lack of comprehension, and the way they talk to customer/employees. I was warned by my coworkers not to join this gym but I did not listen and every single thing they said is true. The training manager is so tacky that instead of providing professional answers or answering emails sent to her she would rather go through the place screaming to hang up on customers because she is not intelligent enough to answer questions. General manager needs to be fired. Felix is the worst general manager I have ever seen.

Source: Google

★ 5

Had a tour with Naomi and she was excellent so I wanted to make sure to shout her out.

Source: Google

★ 3

i’m already a crunch member at two different locations & decided to try this one out for a new environment. what attracted me mostly, was the crowd & distance. however, there are too many young adults/teenagers at this location. there is also not enough equipment & the lighting is very poor in the basement.

i have been to a real signature Crunch in Hoboken & this is no signature location. besides having a sauna, i don’t understand why this location is considered “signature”Verona also has a sauna & is not considered signature. there were no towels provided, steam room or any of that sort, to my understanding that’s what makes a specific Crunch “signature” . so why should i have to pay an additional $15 when i’m already paying the highest amount.

Source: Google

★ 5

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★ 4

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★ 4

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★ 5

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★ 1

Warning!! You may lose 760 dollars for nothing.
They give you unreliable information to force you to pay extra that you don't want and need, while canceling the personal training.

Source: Google

★ 1

I was quite disappointed to find that Crunch Fitness in Springfield, NJ, closed at 9 PM on Friday, July 19th, instead of the advertised 10 PM. This caused a lot of inconvenience as I had planned my workout around the later closing time. It's important for gyms to adhere to their posted hours or at least inform members of any changes in advance.

Source: Google

★ 1

This gym has turned into a disaster. Cashed in on letting as many people join as possible and now I can’t get a workout in without a group of kids hogging up the VERY few machines. They need a lot more equipment. Staff is nice though 👍🏻

Source: Google

★ 5

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★ 2

Needs another leg press machine. Needs more lower body machines such as another quality hamstring curl machine. Also missing a good ab crunch machine. 2/5 stars.

Source: Google

★ 5

Wonderful experience at Crunch / Springfield location. The staff; ( trainer ) Eddie Bergin provided great knowledge of the equipment and facilities services . Along with ( trainer ) Rochenel Estinthil who was very enthusiastic which gave an enjoyable overall assessment . This made a huge difference in joining .

Source: Google

★ 2

I have been coming here for half a year and have tried submitting feedback on the crunch app to the parent org with no success, so I have to leave a review here and hope it is seen. The men’s room is more poorly kept than at planet fitness. I don’t know if they ever clean the showers, but a BAND AID that has been here since before I joined is still stuck on the stall. The basement floor is ridiculously humid with insuficiente airflow and A/C

Source: Google

★ 4

Can you guys for the love of God fix your guest WiFi. It’s been broken since you opened - it doesn’t correctly pass traffic (please call IT). If that’s not indicative of the issues this gym has idk what is.

Edit: changing score from 2 to 4, credit where credits due, they did indeed fix the problem

Source: Google

★ 5

Great gym! One of the best personal trainers works here - Kim W. Kim is super supportive, understanding and very professional. I enjoy working out again and looking forward to meeting my goals.

Source: Google

★ 4

Great Gym very clean just a little tight and the bench has reds bench extremely low

Source: Google

★ 1

I am currently making plans for my workout routine after returning from my holiday. However, I noticed some changes that can affect my ability to keep a consistent schedule. I went to the gym's front desk and asked what information they used to decide on schedule changes. I was informed that class attendance is the main factor used. When I asked if members were asked about their preferences, I was told that they are considered but attendance is the top priority. I mentioned that the new schedule wasn't going to work for me and I may need to go to a different gym. However, I was told that it didn't matter where I went because the other gym is a "sister" gym, and they benefit either way. This response was not the best customer service experience. I am curious to know if this is the norm at Crunch. My experience with the front desk staff has been mediocre at best. While I understand that finding good help is difficult, I believe it is possible to hire people that think before they speak and refer members to someone with better customer service skills. It is a shame because the instructors are great, and the location is convenient, but the people representing the gym are lacking. I did not appreciate being brushed off and unheard. I did not expect this conversation to change the upcoming schedule times, but I hoped for some direction.

So, I would really like to say that major improvements have been made but it seems like Springfield Crunch is happy with just being an ok gym.

Source: Google

★ 2

The weight training floor is so crowded to the point of a potential fire code violation. I cant walk without hitting someones shoulder. Nobody is on the floor monitoring the no gym bag/weights on the floor. Bunch of kids hoarding several equipments. Make fun of planet fitness but PF members have a lot better manners.

Source: Google

★ 1

These people are totally OUT OF CONTROL - my membership was cancelled according to the requirements of the contract last year (2023) and they continue to try to charge my account.
Sad to say these people define SLEAZE - NEVER EVER (pardon my shouting) do business with them - if even one person takes my warning, then the world will be a better place.
Go to any other club - believe me!
ADDITIONALLY - these guys are FELONS - even though they acknowledge an error they debited a credit card of mine for $1440 - this is not carelessness, this is THIEVERY - Hey guys: see you in court, yes?

Source: Google

★ 1

Management wrote apologies here and promised to make good on their error regarding my cancellation but instead debited my credi card for $1440 today. These would seem ... besides being immoral... to also be CRIMINAL. True?

Source: Google

★ 5

good gym better customer service

Source: Google

★ 2

I like this gym but i cant stand how many younger kids monopolize the floor and just talk. Its not an afterschool club.
They need to have someone on the floor telling these kids to workout or leave

Source: Google

★ 2

Not happy with how many younger kids monopolize cables every visit, and they disregard not gym bags on floor...
Also many people sit on the equipment on their phones NOT using the peice of equipment. This is a regular thing here.
Look in the pic...3 different people not doing sets or working out but on their phones

Source: Google

★ 5

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★ 5

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★ 1

I tried canceling before my next payment was due, still got charged, got charged again for annually fee, had to talk to so many people to cancel finally reached somebody who could help me but told me lies after lies saying my charges were meant to get charged like if I didn’t have a calendar in front of me to match up with charger, they flat out will try their hardest to squeeze every penny out of your wallet and ignore your cancellation, always got the same responses “we lost your cancellation” and then not even give any kind of apology for how much I got charged this gym system sucks

Source: Google

★ 1

Why did a machine I use smell like someone took a ripe one on it? Disgusting and unsanitary, basically a biohazard. CLEAN YOUR GYM

Source: Google

★ 3

It is very crowded with young people after 3. Major wait times for equipment. They keep changing their class schedule. Most group fitness instructors do not modify activities for older people or those with weak areas.

Source: Google

★ 3

I joined this gym few months back. I love the layout of the gym. However it needs some improvements.

- Issues with the ventilation system? This gym is always hot. Concerning the fact this place is always crowded and the ventilation system is not running at full capacity specially downstairs. Definitely a health concern.

- Gym policy needs to be enforced. A lot of times people are not following simple gym etiquette. Also the managers and staff need to take their job seriously. Looks like a lot of people not following the rules are friends with the staff hence polices are not pushed.

Lastly, people at the front need to be more welcoming. Several times I entered the facility and say hi and all i get is a stare.

Source: Google

★ 1

Your page says you close at 10pm, I arrived at 9pm and staff said they were closing. — Fix your page bc it caused me inconvenience.

Source: Google

★ 4

missing some machines

Source: Google

★ 5

Source: Google

★ 5

muy Buenos Entrenadores, Un Personal Exelente. Espacios Bien Distribuido. 2 pisos.

Source: Google

★ 5

I’ve been working with Coach Ro as my personal trainer since I had a back injury in November. He helped me get back on my feet and as well as training for my upcoming season as wildland firefighter. He tailored our sessions to what I needed by identifying points where I was weak and explains how the exercises are going to benefit me in the long run. Ro is very knowledgable, and if he doesn’t know the answer to a specific problem you’re having he will research it himself and develop a plan for you. I’ve noticed that I am back to being in great shape as well as a lot of my physical problems that I had been experiencing are now either diminished or entirely gone. I highly suggest working with Coach Ro if you’re new to working out AND if you’re experienced and are looking to add more depth to your current workout regimen.

Additionally, the staff here is great. The facilities are great. And the pricing is the best that I could find in the area for a FULLY equipped gym. I found myself either looking at paying less for a minimal amount of equipment or way over for a standard amount.

Source: Google

★ 5

Seems like a very nice gym. Multilayers and mild intensity classes

Source: Google

★ 4

Ricky is a gem, but it's so damn hot. Turn up the AC guys 🙏

Source: Google

★ 4

Generally great but the AC level is ridiculous, you sweat as soon as you walk in.... That's the one main complaint

Source: Google

★ 5

Everyone here is nice. The staff is excellent. The membership manager is Rickey and he is super nice and tell you what members fits for you. Bri the front desk manager and is super nice and talks to you about what trainer you should try. Nicole and Carlos are super nice at the front desk. Place is very clean. Definitely recommend. Mike is an excellent trainer. Recommend him the most out of all the other trainers

Source: Google

★ 5

One of the best gyms in the area with decent space to workout and nice equipment for pretty much any exercise.

Source: Google

★ 5

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★ 3

good gym, has a sauna, but no warm water in the showers 💀

Source: Google

★ 4

Great gym! My only issues are bad WiFi and they never have hot water in their showers 😢

Source: Google

★ 5

Ricky da Man 👍

Source: Google

★ 5

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★ 4

Best gym around. Great variety of workout equipment...nothing broken. Enthusiastic trainers and lots of classes for all levels to keep you motivated. Everything is kept clean and smells fresh. They would probably get more members by rotating music genres on their playlist. The constant vulgar Hip-Hop/Rap blasted throughout the gym and locker rooms is very annoying.

Source: Google

★ 1

Be warned that there are criminals who go to this gym and steal your stuff when you’re not looking. My north face jacket got stolen at this gym and the manager, Carlos, was very rude and treated me with complete disregard.

When I asked for help, he kept telling me “oh it’s at your own risk we’re not liable.” He kept trying to point the finger at me when I never said the gym was liable but that I wanted to find the criminal who took my jacket from the locker room with the gym’s help. He demonstrated laziness and when I asked to look at cameras he kept telling me “oh well we can’t do much” while when I spoke to another manager, Felix, he told me he would look into it for me and was very nice about it.

It’s funny because I think I met him when he first started there and he was so nice when the other managers were looking but treated me with disregard when I was alone with him. I’m not sure if they actually looked into it and watched the camera footage as I had to contact them multiple times to check if they had.

At the end they said they didnt find anyone and couldn’t show me the cameras at my request. I will soon be filing a police report and cancelling my membership due to the lack of professionalism and the unwillingness to catch a person who is committing crimes at the gym. Why even have cameras if you don’t care about theft or your member’s wellbeing? Don’t bother going here, find a gym who actually cares about your safety, your wellbeing and the belongings you got with your hard-earned money.

Source: Google

★ 5

Source: Google