Fitness Factory Health Club

Edgewater, 521 River Rd, Edgewater, NJ 07020 | ★ 4.2 (364 Review)

📞 +1 201-945-0900

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 Fitness Factory Health Club
 Fitness Factory Health Club
 Fitness Factory Health Club
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Reviews

Gokay Pehlivan

★ 5

Source: Google

dave lutch

★ 5

Tremendous improvement 👏
Thank you

Source: Google

Sadia Madera

★ 1

Poor handling of billing issue and unprofessional tone

I’ve experienced repeated billing-system errors at this location despite having an active, funded bank account. Instead of helping resolve what appears to be an internal system conflict, the manager, Sheila, repeatedly told me it was a problem with my bank. During our conversation, her tone came across as dismissive and unhelpful, which made the situation more frustrating.

I value professionalism and respectful communication, and this experience did not reflect that. I will be canceling my membership . I hope Fitness Factory ownership reviews Sheila’s customer-service approach and provides better training to ensure members feel respected and supported.

After talking to my bank, they informed me that the stop payment on my account dated back to 2022, when I canceled my previous membership. When I rejoined in 2025, no one at the gym informed me that it was still active, even though I asked several times about the billing problem.

This could have been easily fixed if the staff had communicated clearly. Instead, I was left confused and treated with a dismissive attitude. I decided to cancel my membership, and my daughter — also a member — did the same.
Very disappointing experience after being a loyal member .

Source: Google

Joe Storelli

★ 5

Amazing gym super clean , great equipment, great management. And most important the staff treats u like family . Love it here

Source: Google

Jj Win

★ 5

GREAT VIEW, GREAT PEOPLE, GREAT VIBES... I GET THE BEST PUMP, LETS GOOOOO

Source: Google

Doreen Matone

★ 4

Really loving the new classes and instructors that have been added to the schedule.
If you're looking for a good workout, try one of Victor Duran's classes or Maria Sanchez's. You will not be disappointed.

Source: Google

Susan V.

★ 2

I checked out this facility after recommendation from a neighbor. The manager Shayla was very proud of how large it was but really rushed the tour and left out the shake bar. No chance to ask re contract/s. Felt unnecessarily snooty. I'll be joining the Fitness Factory Palisades Park location (ask for Angie), which is larger, spans three floors, and has the exact same facilities including saunas, at half the price.

Source: Google

Dayanna Alvarado

★ 5

Brianna is the best ! She is so sweet and makes the best smoothies!!!! So helpful in everything ! Go to her when thinking of getting a smoothie :❤️😁

Source: Google

Rajesh Shekhawat

★ 5

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Fernando

★ 5

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Al Urbaez

★ 5

As someone that has gone to and tried out Iron Culture, Anytime Fitness, and Club Studio Edgewater, this gym is very solid.

While it's not spotless and all fancy like Iron Culture and Club Studio, it's relatively clean and has all you need, including 2 saunas in each locker room. (4 total) Locker rooms are quite spacious.

Another big upside to this gym is that its never super busy, even at peak hours. Also, the ocean views when using the treadmill are very appealing.

Source: Google

SW “James”

★ 5

A member since opening days, this gym by far is the best in the area. Plenty of room, quality equipment, and great location.

Source: Google

Calvin Bastidas

★ 5

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Ruth O.

★ 5

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Sereny Will

★ 5

Manager is patient and resolved an issue with my membership

Source: Google

Ameer Tadros

★ 5

This gym is the best gym I have ever been to. All credits from my end go to Eylan, the most helpful girl ever at the front desk. Let her make you a delicious shake, and trust me, when she says to book an assessment, BOOK IT! 5 STARS FOR EYLAN. I have been to countless gyms in my 47 years of living and this is the best one hands down. The view is absolutely amazing, it’s a clean environment, and they have an awesome, quirky, delightful tastes in music. If you don’t want to see a bunch of highschool hooligans, this is the gym to be at! Thank you fitness factory. :)

Source: Google

Richard Nixon

★ 5

Fitness Factory Health Club is a full-service gym dedicated to helping members lead healthier, stronger lives. Equipped with modern machines, free weights, and a variety of group classes, it offers something for everyone—from beginners to seasoned athletes. Certified trainers provide expert support, while the friendly, clean environment motivates members to stay consistent and enjoy their fitness journey every step of the way.

Source: Google

Deb H

★ 3

I go to FF to take your classes . I rely on your app to fit scheduled classes/ times into my day . Today I showed up for an 11:30 -12:00 class that had been changed for an 11-12. A weekly calendar was posted on the entrance door with the 11-12 class .This has happened before .

Source: Google

Eun Jin Kim

★ 5

I'm so happy to be able to do a lot of Maria classes. All instructors are good. Thank you. Fitness Factory Management.

Source: Google

Hilda Mallol

★ 5

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Bosara212

★ 5

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Maryanne Fedorko

★ 3

Not sure what’s going on. Was loving it - Then classes I always take are gone. Hoping they get their act together. As I only belong for the classes.

Source: Google

Anselmo Berr

★ 5

The best in the area!

Source: Google

Matthew Chmura

★ 1

I canceled my membership in February. When I went into the gym to cancel it, there was a sign saying I missed the date for their billing cycle. So I got charged for March when I did not go to the gym once in March.

Source: Google

SueS

★ 5

Joined in March trying to undo effects of pandemic…great facilities, courteous, friendly staff and awesome classes. Erika’s dumbbell dance class is the best…she is creative, motivating and positive, and checks your form (so you don’t injure yourself), while also showing modifications for various skill levels. Down 15 pounds…feel healthy…I’m very happy!

3/28/25 update:

I have been a member for a few years now… Great classes, great people and great machines. I just started using the infrared sauna, but was having difficulty getting to the higher seating because of issues with my knees. I mentioned this to the manager and suggested having a small step to assist in doing this. Lo and behold, there was a little wooden stool in the sauna today!
No more bruised shins from trying to hoist myself to the upper level. Thank you Sheyla … you’re awesome!!!
Ps: the younger girls are using it too!

Source: Google

Milvia Carrillo Duhaney

★ 5

So far so good! I joined in October 2024 and it’s been a great experience. I have been doing the group classes with Maricela and Carrie they are both super great! I also have Manuel as my personal trainer and I have gotten great results. He is highly knowledgeable, always prepared, and tailor every session to my specific goals. Not only have I seen great improvements in my strength and endurance, but he has also helped me stay motivated and accountable. I love how everyone at the front desk has a positive attitude. They always smile, makes me feel welcomed. 👌👌👌

Source: Google

Josh Paul

★ 1

"Friend of the owner" thinks it's his job to tell me to clean my sweat off the ground. Interestingly, I'm usually cleaning the equipment and there are plenty that do not. For some reason, this person had a special interest in me. The gym etiquette is so backwards in both palisades park and Edgewater.

I also had my sweatpants stolen from the locker room at Edgewater gym.

Source: Google

Sylvana Serrano

★ 5

Source: Google

TheBiscochito

★ 5

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John Cordova

★ 5

I personally enjoy this gym since I’m fortunate enough to go in the mornings when there’s hardly anyone there. Can’t speak for the ones that go during peak hours, not sure how bad it is. But I’ve been a member for a few years now and I’ll continue being one. The sauna is nice, although small, but there are two of them so that makes up for it. Decent amount of equipment, maybe they need more than 1 leg press plate loading machine, but that’s my only complaint.

Source: Google

Diane Quintanilla

★ 5

It's always clean. Sheila, the manager, is so attentive to detail and always provides excellent customer service. She has been super helpful. The staff, in general, is very friendly, and they're around the gym organizing and making sure its clean. Maricella's spinning class is probably the best in the business (I've done soul cycle, cycle bar, peloton) - none make me sweat and work out the way her class does. Her spinning class is one of the primary reasons why I stay with the gym. Parking is not bad. There's plenty of parking. Convenient location with shops and supermarket in the same complex. Also, the view of NY is a bonus!

Source: Google

Ibrahim Abdulwahab Jr

★ 4

Very decent space and good variety of equipment

Source: Google

Al Jeffries

★ 5

Good gym, has a ton of equipment and free weights. Prices are reasonable and the staff is friendly.

Source: Google

Jasmin Putyatina

★ 5

Very clean environment! 🩷

Source: Google

Antoine Georges

★ 5

Renovated a lot of the equipment. Nice staff

Source: Google

Daniella Delgado

★ 1

My daughter is away at college out of state and isn’t allowed to cancel her contract without proof of a lease. She’s dorming! There’s no lease! She sent a copy of her schedule and tuition fee bill showing housing and that’s still not sufficient. Just ridiculous!

Source: Google

A Singh

★ 5

Great Gym and Staff! Keep it up

Source: Google

ok ?

★ 5

Source: Google

brandon Drennan

★ 5

Based off my experience with Rich: I initially did not like this gym. I attempted to cancel. I voiced my issues to Rich and left it at that. I began to check out Iron Culture and the surrounding gyms. On my visit to IC I was impressed by the appearance then within 5 min I had multiple bad interactions with their staff and their prices were outrageous.

So I followed back up with Rich with my opinion. No crap, with in a few months everything voiced I began to see. He spent upward $30k + on renovations and new equipment. Not the nonsense equipment. He has Arsenal coming soon.

I feel valued. Voice was heard. Kids care starts earlier so I can make there before the rush. New equipment for better lifts. I give credit to Rich because he is turning this gym around by hearing what his customers have to say. Congrats to man. You have me locked in now. Keep up the hard work.

Source: Google

Liliana Velasquez

★ 1

It is horrible how little humanity and treatment they give in a medical emergency, the charges and overcharges are made without caring. I have been here for 6 years and the treatment is truly inhumane. I pay and the facilities are dirty, without paper, towels to clean the machines, the floors are full of hair and they do not fix that. But they do charge me up to $10, the answer is cancel your membership. I WOULD LOVE THE OWNER TO SEE THE KIND OF EMPLOYEES HE HAS.

Source: Google

Henry Hannaberry

★ 5

Source: Google

Freicy

★ 1

Very unprofessional and weak
management team

Source: Google

Trilogyfit

★ 4

Just a great all-around place to get a great workout, be around good people and they have an amazing staff and equipment.

Source: Google

Michael

★ 5

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Kaylee Joa

★ 5

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asil karaket

★ 5

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alex majano

★ 1

I had been a member of this gym for over a year. I purchased a 4 sessions fitness training package. Can you believe that in that entire year I never received 1 session? I went to the gym several times to speak with the gm and then the pt manager. I was told I would get a call back to fix the issue since every trainer kept bailing on me and never did. I was promised to get those sessions and never received a text from a trainer or manager. I would highly recommend avoiding this gym at all cost. They scammed me for my money and never delivered the service I paid for. If something similar occurs I would recommend getting an attorney involved.

Source: Google

Mafer R

★ 5

Tyler fue excepcional ayudándome en el proceso de inscripción y el área es muy linda, las clases de pilates con Erika también son geniales, lo recomiendo altamente❤️🙌🏻

Source: Google

April Montoya

★ 1

Update: Had an extremely poor experience with the new fitness management team. This gym charges $560 per month for 8 sessions of personal training. I signed up for 6 months, they fired my personal trainer with only 5 sessions remaining because "trainers aren't permitted 2 week notices per gym policy". Unheard of. Iron Culture and Club Studio are brand new gyms in this area with upgraded amenities, beautiful space, and upgraded equipment. One wants to work out behind blue walls and you can see the obviously shift in gym goers. Avoid at all costs.

Great local gym with clean facilities, upgraded equipment, and helpful staff on site. They have spin, yoga, and Zumba classes that you can take during the week. Also a variety of trainers that can help you with a personalize training plan. On-site childcare facility. Staff pays extra attention to not leaving children unattended and keeping them entertained, great plus for parents. Motivating, friendly, workout community.

Source: Google

TJ Gonen

★ 5

If you live around central west orange, you really can’t go wrong with Fitness Factory. Great people, clean gym, everything you need equipment wise and walking distance (Parking is a nightmare in WO as u know)

Source: Google

Rochelle Rivera

★ 1

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Monica Mata

★ 5

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Carolina Chavez

★ 1

Gym bathrooms always dirty, machines always under maintenance.

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Ez Mahgop

★ 5

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Joan Febry Realtor / Rxp Team-Real Broker

★ 4

Very big and clean gym! The staff is friendly! Steven was very helpful!!

Source: Google

Andrea Santos

★ 5

Amazing 🤩 10/10

Source: Google

Chris Aziz

★ 5

Absolutely love the gym. It’s a clean environment with a beautiful view of NY

Source: Google

Isa Arévalo

★ 5

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Ambiorito Monsanto

★ 5

Its a great gym clean and a variety of equipment

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Gabriela Clavel- Meza

★ 4

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Elli Rodriguez

★ 3

Very nice view an a good variation of cardio machines,very clean nice atmosphere,it would be perfect if they would add another smith machine and leg press machine only 1 in the gym, if they would add a few more machine it would be perfect the gym is very spacious

Source: Google

Stefanie Machado

★ 1

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Aykut Cetnkaya

★ 1

disgusting!!!

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Orçun Koray Kaygusuz (Korkay)

★ 5

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Gina gonzales

★ 4

I like here, also they kids section it’s really nice and clean

Source: Google

dave lutch

★ 3

I've been coming here since East Coast sold our membership to Fitness Factory - without notice.
Numerous times the wipe and paper towel dispensers are empty.
Numerous machines TV's are inop.
For Sanitairy reasons, Members should be encouraged to wear tee shirt and not strapped tops.
Shorts but be below groin area.

Source: Google

KYT_ BLOUSHI

★ 2

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Jack G

★ 5

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Luis Farfan

★ 4

Bueno este sitio

Source: Google

Hellens Núñez

★ 5

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Samiul Karim

★ 4

Good gym, some broken equipments could be serviced better

Source: Google

علــي العفـــاري

★ 5

مكان جميل وبه الكثير من الأجهزة الرياضية ومشروبات الطاقة والبروتين وحوله متاجر متنوعة

Source: Google

えみえみ

★ 5

I love the instructors at the studio.

Source: Google

Ankit Luthra

★ 5

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Larry Cromidas

★ 1

Cancelled but they're still going to charge me next month as they say I didn't cancel three weeks prior to the next month. Will fight them with my bank and update my review if they do the right thing and not charge me. This has to be illegal.

Source: Google

Xavier

★ 5

Sheyla reached out and resolved my concerns. Great talking to her!

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Sarina Ocal

★ 5

Great gym! Childcare provided, fresh smoothies and warm and friendly staff! Become a member here you won’t regret it!

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Celal Can Gürses

★ 2

It should me max 40 dollars monthly they are asking for 70 ridiculous they don't even have swimpool

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Zaid Aleem

★ 4

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jose diaz

★ 1

Read their website for the 3 day trial- they lie - they make you sign up and when you go they have restrictions on age etc . Which they don’t have on the website . Bait and switch . Horrible

Source: Google

Nancy R Espinoza

★ 5

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Jack Sultan

★ 5

Matt went over and beyond!!! Amazing vibe clean can’t wait to come back!!!! Straight from Texas!!!!

Source: Google

jesse gilmore

★ 1

horrible customer service. Horrible staff. Very disrespectful and they don’t care how they treat the customers even though they are charging 80$ + per month for an overcrowded mediocre gym with dirty bathrooms. My account was suspended for 1 week without my knowledge because someone else had signed in using my barcode ( also unknown to me) I tried to explain to the manager that I had no idea that my barcode was being used yet she rudely told me that she has to suspend my membership. I am a daily member of the gym and have bought multiple articles of clothing as well as shakes and vitamins/ protein powder and this is how I was treated.

Source: Google

Fanny Na-Chung

★ 5

Love the dumbbell dance / pilate classes (Erika Santiago), combat (Carrie Borona) and body pump (Leah Glenn) classes. You can enjoy the river and NYC skyline views while working out and eat delicious food at Mitsuwa or SGD Tofu house nearby!

Source: Google

Michael

★ 5

Great gym!

Source: Google

Alex Vdovyn

★ 5

Great, classical gym with friendly and professional staff.

Source: Google

Nai Wang

★ 4

Offer a lot of classes which I like. I joined because of Zumba. There are multiple Zumba instructors. So that’s way you don’t get bored easily. Erika’s dumbbell dance and Pilates are hardcore. I felt sore for days all over. One star less for not be able to charge on cards, they require your checking account to avoid card service fee on their end. Never experience this kind of situation before. Why they charge me the annual membership administration fee on top of the monthly membership….

Source: Google

Rossy SAGA

★ 5

I like this gym. It has everything what I want such as daycare for my children, zumba on Sunday, and a variety of classes that I can choose. The most spectacular attraction that this fitness has is the view to Manhattan. It is very relaxing when I'm in the treadmill.

Source: Google

AM

★ 3

Good gym and they keep a lot of the equipment updated. The cons are weights are all over the place, the bathrooms tend to be dirty, and you get people coming in with tripods recording workouts. Not cool when the gym is crowded and floor space is crowded. Management should really crack down on stuff like that.

Source: Google

Claudia McCurdy

★ 4

Wonderful staff, clean and great classes. Just miss the Zumba they used to have ( with more of a latin touch than hip hop). I brought my friend and they were most attentive, given her developmental need. Thank you guys! BTW, I enjoy your sauna and I’m looking forward to the updated version you are about to open.

Source: Google

Martha Mena-Rimolo

★ 5

An excellent place to exercise and work out. The staff is wonderful, the place is clean and spacious and the classes and instructors are amazing.

Source: Google

Jay Kim

★ 5

Everything is well organized and clean 👍

Source: Google

PH FJr

★ 5

Great view of NY while working out

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Eddie Vookelj

★ 5

I have been training with Nelly for the past few months after switching gyms/ trainers. I have not looked back! It has been the best and rewarding experience with a personal trainer.
I know that I would never have achieved the level of fitness and wellness I have at such a short time if not for the personal attention given in my training sessions. Nelly ensures that my technique is always correct to avoid any injuries. He is extremely reliable & punctual – always set up & ready to start training ahead of time, with an exercise routine planned. He is always very encouraging and has a vast knowledge of his profession. I would recommend him in a heartbeat! I aim to continue to train and maintain a good level of fitness with his help for a long time to come.

Source: Google

John River

★ 5

Great gym 👍🏽

Source: Google

Branka Stipanov

★ 5

Just a great gym… been a member for a few years… Sheyla is a great manager

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Soon Cheong

★ 5

Love it and enjoy the facility with very generosity’s of every step.

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All Point Roofing & Chimney

★ 5

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Loly González

★ 5

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yannis papathanasis

★ 2

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Ekta Desai

★ 4

Very well equipped, spaced out but could be cleaner.
Not exactly the managements fault exactly, its the people who don’t clean up after themselves.
Could be better if weights were re racked often and cleaned up more often.

Source: Google

Sophie Louis

★ 4

Good medium size gym in Edgewater with good equipment and fantastic classes. I love taking the body pump and cycling classes 2xs a week because the instructors are so great and motivating. I feel like i'm getting a great workout. Staff is nice and the protein smoothies are really good too. Side note, this gym can get really packed at certain peak hours, but I usually don't go during these times and don't have much of an issue with equipment availability. And even at peak hours, the scheduled workout classes never get super full. Overall pretty good gym.

Source: Google

Carlos Sigler

★ 5

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Ahlam Musleh

★ 5

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Robert Rosario

★ 5

Great place and staff. Owners are great as well.

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Anna M. Ogle

★ 5

Friendly staff, well maintained equipment, clean locker room and amazing views of New York.

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Ethan Rosenstein

★ 1

Absolutely ridiculous

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Yasir Sherza

★ 4

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Towncar USA

★ 5

A pleasant staff welcomes you to a clean uncrowded gym where all the equipment I enjoy is available.

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Shime

★ 1

What a RIP OFF place, scam and tricky establishment for $$$ , only money matters. Better places down the road.

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Ev Davila

★ 5

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Moira Zamora

★ 5

This is the new of FF after the changes they made. Great gym!

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Zeny Hernandez

★ 4

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Gustavo Ramirez

★ 5

Excellent

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John Malave

★ 5

Love this gym. Starting with the location in Edgewater, the equipment, the cleanliness of gym floor and restroom and te fact they are always improving in equipment and layout. In addition I don’t like to be closed in a basement type location. I like openness WNY use of widows and this place has a first class relaxing view of Hudson River and NYC! Definitely recommend.

Source: Google

Yuri Balcacer

★ 5

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Valdrin Ademaj

★ 1

I’ve been going to this gym for more 5 years, even though the whole experience is mediocre keeping in mind that equipment are old and half of them dont work I still kept going.
But this time I was greeted with 3 incompetent, rude, unhelpful employees which made me cancel the membership of 5 years right there.
The story:
I was injured a few days back so I invited a friend with me, when i entered the facility i was greeted with those three bodyguard like employees that stopped us and making it look like we are entering some high level security building, i explained to one of the employees that im a member and i have a guest tonight, she said that my guest needs an ID to prove the he lives in the area, i said fine we’ll just pay ($15), but no you cant even pay you still need ID and cant go in, all this in the rudest way possible, the manager then said you cant have a “personal trainer” with you here, i guess helping someone is training or who knows how she came out with that conclusion .
At this point everything became pointless since no solution was offered from none of the employees therefore i was forced in a way to cancel my subscription, i have to be thankful i guess since this gym deserved a cancellation long time ago!

Source: Google

alex blum

★ 5

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David Shulim

★ 2

First I want to start with the positives. I went there at 5am. The gym was always open on time and there was enough equipment especially for that hour. There is plenty of parking. If a view of the water and nyc is important for you while you work out, then this is the gym for you.

I look for equipment selection, cleanliness, and how well the gym in maintained. This gym is a dump. There is a white film on all the weights, I'm not sure if it's from the humidity but it's bizarre. The adjustable benches are very wobbly, they probably need $5-10 worth of maintenance, but clearly it's an absentee owner. The dumbbells are a disaster, 1/2 are missing the silicon grip, which makes using 2 at the same time awkward. The bathrooms smell terrible. The flat benches are as soft as a pillow. Considering they try to present themselves as a performance based facility and I believe the owner is/was a powerlifter I don't understand how they can justify such a poor maintained flat bench.

The monthly fee is reasonable for Edgewater, but the "club enhancement" fee or whatever they call it is insane. It's a terrible gym.

About 25 min you can drive to impact zone in northvale, which is probably too far away for most Edgewater residents, but it's an option.

Iron culture is opening in North Bergen, which is significantly cleaner and better maintained with great equipment.

On a side note, while reviewing this my wife told me 2 stars was too generous to give.

Source: Google

Raymond Serrano

★ 5

Great place to workout. Ver friendly and helpful staff. The establishment is very clean and organized. It’s a pleasure to be a member here.

Source: Google

Jerry T

★ 1

Was very excited to try this gym as it is close to my home and has a large set of machines and free weights . Signed up immediately following a free trial. However, a horrible experience with a rude staff member name Sheyla ultimately deterred me from this establishment. Her lack of professionalism and attempts to ridicule a new customer reflect the culture of this gym.

Another reason for which I do not recommend signing up at this gym is the complexity of their pricing. There are different tiers of membership but the staff are not well equipped to explain what the different tiers are or how they differ financially. Cancellation is tricky because you have to cancel before a certain date by the month. They also charge "maintenance fees" on top of a hefty credit card fee. These are just few of the fees that they charge in addition to your monthly subscription.

I have a feeling a lot of the positive reviews are written by their staff.

Strongly advise to check out other gyms in the area. You will save money, time, and effort.

Source: Google

Jay

★ 5

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William Gonzalez

★ 5

Love this gym. The staff are friendly….the space is spacious and clean and the hours of operation works well with my work schedule at the hospital. I have no complaints!!!

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Jeremy Pennewell

★ 5

Nice Gym with lots of machines and friendly staff.

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H Lee

★ 5

깨끗하고 좋다
나는 클라스를 듣는데 무척 만족 합니다

Source: Google

Eugene Kim

★ 1

Every employee will tell you something different when you are signing up.
The general manager Sheyla Asto is very unprofessional and impolite. She cares little about the relationship between customers and the gym.

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Gustavo Ramirez

★ 5

Excelent gym

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Yvonne Baumrucker

★ 5

Great classes!

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luis alamo

★ 5

Great gym, amazing views of NYC skyline! Very clean, delightful staff and spacious... I love my gym...

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Katherine Velasco

★ 4

I wish I could give this place five stars since I’ve been frequenting this gym for the past 4 years, it’s clean and I love the Zumba and Body Pump instructors.
However, management was pretty inflexible about my moving situation and about making exceptions to the contract even though I called to cancel before the end of the month. They require 2 weeks and although it’s still a common policy, some of the newer gyms are heading away from archaic contracts and moving towards offering their members more flexibility. I’d recommend checking those out first before committing here. Life’s situations don’t always give notice.

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Leo Adames

★ 5

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Jeffrey Bolano

★ 5

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Paul Tseng

★ 5

Nice place to workout in Edgewater, my card was overcharged for a couple months after I moved and canceled my membership, let the staff know, the manager help solve the issue efficiently

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nadia aldoori

★ 1

In the beginning I was happy to find this gym since it has a good location and close to where I live.
I was planning to be a long term customer but I changed my mind after my bad experience with one of the stuff member in the front her name is (Sheila)
she doesn’t know how to do her job, she wasn’t sure about anything I have asked her regarding the registration and the policy! I don’t know what she is doing there!!
Worst than all that, she is very unprofessional, impolite and rude.
instead of trying her best to learn and ask the other stuff members to help me and do her job, she was trying to be funny impolitely!!
She shouldn’t be working with customers.

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김한준

★ 5

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James Jeon

★ 3

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Solange Ferreira

★ 5

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Sean Clark

★ 5

Solid gym with great views of Manhattan that’s maintained well by friendly staff.

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Abhi

★ 5

Friendly and nice staff. They have all the facilities including a steam room and a child care room.

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Katrina Sanchez

★ 5

Body pump with leah is amazing. I love how i close my circles on my apple watch twice. Burn double the calories. I just wish the classes are in the morning. It would be much easier to show up. But still obsessed with the class.

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Abdulla Alkuwari

★ 3

The equipment is good but it is crowded. The staff was not that welcoming.

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wil arguedas

★ 5

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Z R

★ 5

Maricela’s group classes are amazing. You can clearly see that she loves what she does. I look forward to all her classes.

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Z Zaben

★ 1

Bathrooms are never clean and they never have paper towels

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Stacie J.

★ 4

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Jilay Karab

★ 5

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Николай Брюхов

★ 5

Впечатление невероятное. Хороший подарок к Дню моего рождения! Просто супер!!!

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Arthur Lu

★ 5

A friendly clean environment with one common goal

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Vasil Todorov

★ 5

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Alberto Roldan

★ 5

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Barbara Dlusky

★ 5

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Julissa Rivas

★ 5

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Pam Wagner

★ 5

Can’t beat the view of the NY skyline while on cardio machines. Also love the variety of cardio machines. The spin classes are great and I love the group classes before Covid. Also the management is very concerned about customer service and respond to all inquiries.

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Sonia K

★ 5

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Roman Kodesh

★ 5

Clean, non-crowded, and lots of equipment. Love working out here.

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Amar S

★ 5

Great New staff! very dynamic. Very well maintained facility. Been a member for 3 years and more to go..

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Jeremy Pennewell

★ 5

Friendly Staff and Very Clean

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Jorge Mendoza

★ 5

Very clean, up to date gym

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Susan Loor

★ 4

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Dee Cee

★ 5

Don't even start! Nobody does it better. See for yourself.

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DIANA RIOS

★ 5

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Mike Bonomo

★ 5

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Gurpreet Singh Bedi

★ 5

Great gym facility. They recently upgraded the machines and expanded the space even more. Only thing I miss is that they closed men’s steam room permanently.

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mohannad sbateen

★ 1

Plz guys think twice before get into it one of the most difficult gym to cancel the membership for. At this point I don’t really consider them a gym more than being a scammers!! Not worth it at all I’m really going to spread the news inside my job and everywhere how they deal with canceling memberships !

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The Commish

★ 4

Very big but can get busy during peak hours. Need to work on others reracking their weights. Very messy inside.

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Jacqueline Espitia

★ 5

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Frank

★ 1

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Gbolahan Okubadejo

★ 5

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inna zimmerling

★ 5

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Robert Hershkovitz

★ 5

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ROBINSON IRIZARRY JR

★ 5

Enjoying the new equipment. So needed it. Feel’s like a new gym…

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Maui Crystal

★ 4

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Diana Hernandez

★ 5

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Tina Sobhani

★ 5

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hakan Ar

★ 5

Great place to get a good workout in. Place is huge with nice workout rooms

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George Ohanesian

★ 5

New equip, great spacing...good place

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Huda A

★ 5

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Jocelyn Ciccolella

★ 1

I started the sign up process, had to postpone it. for a while, , unbeknown to me and without written consent, fitness factory gave Dr Heller, the chiropractor next door my info for the purpose if solicitation

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Owen Lynch

★ 1

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Melinda Palma

★ 5

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Victoria Jane

★ 5

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Johnny Chong

★ 5

Gym had updated with new equipments.

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Troy F

★ 1

This gym has so much potential. Their staff is not friendly, and seem to have a problem actually opening the place. Several times this year the gym was not opened at 7am (on weekends) like it is supposed to. It was opened 1+hrs later. The only staff member who deserves five stars here is Steve, all the rest are🚮

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James Perng

★ 4

Great gym. They've made a lot of good upgrades. Definitely a lifters gym but their facilities have improved for all kinds of workouts

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Jennifer Abreu

★ 4

It’s modern and clean. Good equipment! No one bothers you. Beautiful views but I do wish it didn’t look so dark inside in the mornings

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Ashleigh Rose

★ 3

Staff could be more friendly. But very clean!

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Rafael Torres

★ 5

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Steven Abraham

★ 5

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Semih Boybay

★ 1

Once i see how they treat some people ( especially elderly ones who started to go gym after all restrictions ) I decided to cancel my membership. Only thing they did while I was talking to them about this kind a problem was threatening me about my contract.
-No Paper towel hand soap at night times
-some equipments are very old
-some workers gives you attitude but nothing else
Those are some of other things I see.
There is some other options in the area , make sure you go check out all options before you sign up here.

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Amal Baidoun

★ 5

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Danny Argueta

★ 5

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Horace Boswell

★ 5

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Jenin Iseed

★ 5

Karina that works at the front is THE best. So sweet and always asks about my day even though we rarely know each other. I look forward to going to the gym everyday just to greet her! She gives out positive vibes and is just an amazing person overall. <3 much love

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Jairo Rodriguez

★ 4

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Lisandro Silverio

★ 5

Best gym I’ve ever been to. Clean and always has enough equipment for everyone

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jace cars

★ 1

Bathrooms are never clean and there is never toilet paper

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Joseph Patrao

★ 5

This gym is very clean. It's very easy to socially distance while working out. The gym isnt crowded even at peak hours. They recently expanded their space.

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Ronald Flores

★ 5

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TaTis Espinoza

★ 1

Terrible customer service! and management!!.. just be careful what to sign...before you want to join this gym!.

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B P

★ 5

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