★ 5

Great gym! Very open layout of gym. Has plenty of free weights, machines and cardio.

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★ 2

The AC here is a joke. Not existent. Extra hot. Set up is nice but no AC what’s so ever

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★ 1

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★ 1

Be careful when joining this gym. I've been here a few years now and they have "accidentally" double billed me about 5-6 times over the years. They make it an extreme hassle to get the money refunded back too.

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★ 5

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★ 5

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★ 5

Have been a member over 5 years. Great instructors, great classes. Can't wait for the time we're at full capacity and no masks!

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★ 2

One thing that's good about this gym is the cleanliness. I recently just joined and still don’t understand why this is the only gym in the area that doesn’t open at 5 am. I called and messaged them multiple times and they couldn’t give me an answer to why they will not open at 5. Very poor communication I would say with that. Also they need to be much more strict with the mask policy, I have seen members with masks fully down or under their noses.

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★ 2

I have been an on again, off again member for more than 10 years. Let me say that in person, the staff has always been kind.

During COVID, I attempted to cancel my membership. This was back in September when their website was down. Naturally, I called the club and was told not to worry. They were going to put a note in the system and I would be cancelled before the next billing cycle. This was in SEPTEMBER.

Here I am heading into January, 5-6 calls later after they kept billing me repeatedly after cancelling and receiving confirmations that this would be done. I even had a change to my credit card and asked them not to run it. Guess what they did- they ran it!

Finally, I called at the end of November and spoke to another manager who assured me that they were just backed up, and that I will be cancelled as soon as they get to me. This is understandable. I’m a healthcare provider and it’s COVID. Furthermore, he said that a full refund of the months paid after I had tried to cancel would be refunded.

Today I received an email confirming my cancellation but stating there would be no refund, as I needed to give 15 days notice. I have been going back and forth with this person now via email who does not seem willing to help. ARE YOU KIDDING ME!

I’m wondering if this is done on purpose, or just because they are truly overwhelmed. Either way it’s a horrible way to treat your long term customers. Needless to say I won’t be back.

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★ 5

Had an account question and Joe was so helpful , kind and patient on the phone . Thank you Joe !

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★ 1

STOP!!!! DO NOT JOIN!!! IMPOSSIBLE TO CANCEL BY PHONE!!! YOU WON'T BE ABLE TO GET IN TOUCH WITH ANYONE!!!! BAD BUSINESS PRACTICES!!!

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★ 2

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★ 5

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★ 5

This five star rating is for Cathy Fleming, a trainer at the Middletown facility. Been training with Cathy for close to three years and she is awesome. Besides being personable and fun to talk with, she does an outstanding job pushing you to your limits. She focuses various exercises in accordance with your abilities (or lack thereof) and you'll always leave your session satisfied knowing you really busted your butt to get through that half hour. I look forward to working out with Cathy for many future sessions...

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★ 5

Training with Cathy these past few years is major reason why I have maintained my membership at Jersey Strong. I have remained both challenged and motivated to continue training and improve my overall well-being. I have noticed and experienced drastic improvement in strength, stamina and balance. Cathy is a great trainer and an even better person!

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★ 5

You know you got a great gym when you like coming in for workouts, classes and the place is clean!

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★ 5

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★ 3

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★ 1

If you like old cardio machines and TVs on them that never work then this is the gym for you. Treadmills have run their course, no fans on any of the machines or in the ceiling to circulate air or cool off, etc. I asked front desk 3 times to check my non-working TV providing the equipment number I was on and instead of coming to me, I had to leave my workout to finally get an answer from the one of the four idol people behind the front desk who said maintenance had yet again to be called to fix. Other than the classes being decent, I would search for another gym if updated and working cardio equipment matters. Thankfully, I belong to Orange Theory where updated cardio machines is top priority.

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★ 5

I love kickboxing with Erik Santamaria! He is an amazing instructor. The workout is fun, and he’s encouraging and makes sure everyone is using the proper form.

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★ 5

Daneilla the New General Manager BEST MANAGER they ever had there in Middletown!! I have been at Jersey Strong for a long time!! Thanks for finally putting someone in there that knows whats their doing!!!

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★ 5

Enjoy working out here! My kids love the play area and I feel comfortable dropping them off while I work out because the staff is great with them especially the manager Daniella. Anytime I have an issue with the equipment or want to try something out Daniella is always attentive and super responsive which makes me continue to be a member at Jersey Strong.

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★ 5

Have had great experience going to this gym. Daniella the manager is very friendly and great with our kids when we drop them off for babysitting. Everyone at the front desk always says hello and the equipment is perfect for what I need.

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★ 5

Great customer service and amazing GM!!! She's extremely helpful and understanding!

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★ 5

Been going to Jersey Strong for 6+ years now and it is better then ever. Danielle is a fantastic GM!

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★ 5

Thanks to daniella (GM) and mikayla (OM) for the great hospitality, always making me feel like family....

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★ 5

Jersey Strong has so much to offer and there’s something for everyone! Their yoga classes are amazing and that in itself is a reason to join!!! I have been a member for over 15 yrs and been through so many different styles of fitness including various types of boutique workouts and I love that Jersey Strong created their own boutique environment within the gym! More importantly, our General Manager, Daniela takes such great pride in her job and it shows because ever since she began managing our location I’ve seen so many changes for the better. Every time I’m at the gym I always see her interacting with the members and helping and also always making sure the facility is clean!!!

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★ 5

Everyday when I walk in, I am greeted with a smile and a friendly joke or laugh from Daniella and her amazing team!

I’ve been a member of WOW/Jersey Strong for over half this decade and as of 2019 I’ve worked out in every location and while my home location is Middletown I have been amazed with the growth & overall feel of the fitness center under Daniella’s leadership!

I look forward to another decade and beyond at Jersey Strong! Thank you to Daniella & her team for all they do to make each day better!

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★ 5

Jersey strong Middletown is one of the cleanest gyms I’ve been too. Staff here is very friendly, any question or problem i have is answered quickly and respectfully. GM Daniella has done a great job bringing the staff and community together. I would recommend this gym to anyone looking to sign up

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★ 5

Eric who teaches Tuesday nights and Saturday mornings is
an experienced Mixed Martial Arts athlete and a very personable
teacher. Colleen is also a wonderful instructor for large classes and the
smaller team training room.

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★ 5

I have been an active member of Jersey Strong Middletown for almost two decades. Over that time, there have been some leadership changes. While all prior management teams were professional and friendly, their new GM, Daniella, has raised the bar. Her perpetual smile and aura of positive energy make training there a delight.

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★ 5

I have fallen in love with Eric Santamaria’s kickboxing classes. Coming from a martial arts gym, I was a little skeptical as to how intense this class would be. But he does not disappoint! He is obviously knowledgeable in mma, as well as very patient and approachable for those with less experience. His classes are so popular that you must reserve your spot as soon as it opens up 24 hours ahead, or you will not get into the class! Obsessed with starting my Saturday mornings kicking butt with him!

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★ 5

Love the gym ! Great staff and very clean. They take care of the equipment and always listen to suggestions. The classes are great too. Highly reccomend!

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★ 5

Love this Jersey Shore location! I started my membership with this gym two year ago and was signed up with Daniella who was super patient and helpful. Equipment is great, classes are fun, and the front desk is always friendly! Definitely recommend.

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★ 5

great staff and always clean.

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★ 5

I have been a Jersey Strong member at the middletown location since it opened. Daniella, the GM, is the most personable, friendly, knowledgeable associate you could ask for! You are very lucky to have her!! All associates are a pleasure!!

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★ 5

I was looking for a club that has daycare in the area. This was the best option, the club is really clean... great vibes... and the kids actually like coming to the gym! Daniella the GM helped us, she’s great!!

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★ 5

Had first kickboxing class ever last night and would like to thank Trainer Eric Santamaria for making it such a positive experience!!! I was apprehensive but from the moment I arrived Eric made me feel welcomed and comfortable. He inquired about prior injuries and trouble spots before the class and consistently checked in with me throughout the class. He even spent time after class answering questions. I couldn't be happier - the class was exciting and fun and I'm looking forward to the next one. Thank you Eric!!!!

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★ 5

Let me just start out with how CLEAN this gym is. Mind you I live right next door to the East Brunswick gym, but I specifically drive to Middletown to workout. The GM Daniella is the most enthusiastic supportive person there is. I appreciate having a gym with such a inspirational manager like her ! I will forever travel to get workout tips from her 😂❤️

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★ 5

Joined this gym a little over a year ago. Most definitely the cleanest gym in the area . Friendly staff on hand to ask any and all questions. My wife and I utilize the gym daycare every day and every person in there is great with the kids. Dani who manages the gym runs a great operation. Most importantly , all the equipment is newer and functions as it should. Def recommend for any beginner and seasoned
Gym goers. Thanks Jersey strong!

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★ 5

I have had nothing but great experiences in this professionally run gym. It is always clean, everyone is always friendly and the staff is very helpful. Daniella (the general manager) is keeping the gym well run. Thank you for an enjoyable experience.

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★ 5

I go to all the Jersey Strong gyms but I prefer going to the Middletown location which is closer to my place of work. Daniella B and her staff are the most friendly, gracious, and interacting staff with all the members. I do not utilize the training facilities but I watch all of them and how they deal with their clients. I have to say its a pleasure to see how professional they treat everyone. With the advent of the "mega-gym" fitness centers coming into the area it's nice to work out in a place that treats you like family from the minute you walk in the building.

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★ 5

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★ 5

GM Daniella is the best! She is very professional and always willing to help!

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★ 1

Horrible Gym!!
They do not have a customer service and when there is a issue they say put in a ticket. Those people do nothing at all and they are rip offs. DO NOT GO HERE!

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★ 5

Shout out to Daniella, GM at Jersey Strong Middletown! She made signing up after being away for a few years a comfortable and pleasant experience. Extremely helpful, listened to my concerns and found ways that she could address them to meet my needs. Glad to be back! Thank you Daniella!

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★ 3

Not a bad gym, just very small and very limited equipment and space. Also awful WiFi and cell signal. Avoid during peak hours

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★ 5

Jersey strong has been a great experience for me. The staff is friendly and the facility is very clean. Dani the general manager was beyond helpful, she was very thorough in signing me up for my membership. The baby sitting for my daughter another bonus especially Allison

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★ 5

I am writing a review on my kickbox instructor, Eric Santamaria. I started taking kickboxing, Knockout, for the first time in my life in mid May of this year. First thing, is that Eric asked me if I was new to Knockout and what my name is. He has never forgotten my name, very impressive. I see he does this with every member. He also continuously takes the time to show me how to perform the moves correctly. I feel, because of the attention, he pays, that I have continually improved my kickboxing skills. He makes the Knockout experience very personal, but he does this for each and every participant. In my opinion, he is a 5 Star Instructor.

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★ 5

I would like to acknowledge Eric Santamaria for being an exceptional trainer. He takes his class very seriously and goes out of his way to assist each member so that they get the most out of his class

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★ 5

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★ 5

I just reinstated my membership in Middletown. The GM, Daniella was very helpful. The re-up process was quick and easy. She was great to work with and not at all pushy. I also completed the initial training session with Lauren. She was professional in her recommendations and a pleasure to work with. I'm glad to be back!

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★ 5

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★ 5

Love this gym! I get there everyday I can and take multiple classes. My instructors are consistently professional, friendly and a pleasure to work out with. They include Coleen, Michelle, Jen, Rachel L, Rachel D, Kristen, Adrienne, Becky, Chrissy, Meredith as well as substitutes Mary Beth & Trish.
Keep up the great work!

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★ 5

I believe one of the best classes and instructors at Jersey Strong gym is Group Active on Sundays with Michelle Ronnie. I've been a member for over ten years and Michelle not only makes each class fun and energizing, but she is also very punctual, personal and knowledgeable of the classes she teaches. Thank you Michelle!

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★ 5

I have been fortunate to take Michelle Ronnie's Active and Stretch classes for a number of years. She is an excellent teacher and a great motivator. Michelle has an engaging personality that encourages you to keep returning.

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★ 5

My 2 favorite instructors are Jamie Mangiero and Rachel Docherty.
They motivate and inspire me

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★ 5

Colleen McNabb was warm and welcoming to me as I came from the location in Wall to Middletown, where we recently moved. She helped me acclimate to the new gym and was friendly. That went a long way, because Jersey Strong instructors are the main reason I go to this gym. She, like all of them in Wall did as well, challenged me in class and encouraged me face-to-face before and after class.

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★ 5

Daniella the GM helped me re instate my daughter's membership and in the interim we spoke about myself. At 72 years old the last thing I thought was to join a gym, even though i truly needed it.
Thank you Daniella with your guidance i am proud to say I'm now a member of Jersey Strong. I look forward to getting myself on healthy track. Truly a wonderful experience.

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★ 5

Meredith Mcgee - Enjoy her spin classes on Fridays and Saturdays. Fun and challenging classes. You can also get recipes for turkey.

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★ 5

I have been a member of Jersey Strong since it's opening in 2000. Coleen McNabb is always available to the members. She knows her participants in the Group Fitness room by name. The classes are rigorous but always fun. I have often said the name of the gym should be "Jersey Strong featuring Coleen McNabb". She is very often on the schedule for MOSSA classes and others that she masterfully choreographs. She is also an awesome personal trainer. She is a model for other instructors.

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★ 5

Meredith is a fantastic teacher and the classes are always a good time!!

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★ 5

My experience has been easy and delightful at this gym. Besides the amazing classes and trainers, the administration, namely Daniella, personally takes care of everything I need and she makes it look easy. It’s like a gym full of friends. Love it!

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★ 5

It will be only my 2nd time going and I already love it. The personal training is a little frightening but it's actually really helpful. You would be suprised how nice the trainers and staff are here. Absolutely love it it's definitely worth the monthly payment! I am so glad I switched from planet fitness!

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★ 3

I enjoy the classes however initially I have had some poor experiences with jersey Strong’s babysitting service. The assistant GM, Daniella has been super helpful in providing comfort and support that my daughter’s safety is of priority while I get a workout in. Daniella has been very attentive to not only me and my daughter but to all the members at the gym. She is constantly interacting and ensuring all members are having positive experiences.

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★ 1

I was a member for five years from 2005 to 2010. I left due to poor training. The salesperson are young and do not care, they just want to make money. The trainers just try to have you sign up for long term high cost training. The manager did not care and it took three months to cancel my membership. I called and wanted to try a five day pass, the gym was closed when I wanted to talk to the manager on the weekends. I have been a member of planet fitness for three years and I'm looking for another gym. At the time, I even had a coworker sign up and was not given credit for bringing in two new members. Theres no personal attention!
I went back and found out, that they do not care or give a discount to former members. I spoke to the general manager Mike and he treated me a person to just sign up and make some money. I also spoke to the fitness manager and he was in poor shape and did not care to help me. The owners do not care about problems and tell people to file something with them, like this will do any good. There is no change in the service, after nine years.i was told that there are new staff and they would help. This is not the case! They also do false advertising, by saying 9.99 a month with no money down. There is a processing fee and it makes you sign up for a year. I also went to another jersey strong in east brunswick. I had a appointment with the general manager and when I got there, I was given some sales person.

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★ 1

Absolutely horrible gym! Customer service is absolutely rude. I am injured and wanted to transfer over my membership to my husband being that I can not workout anymore due to my injuries and they told me $25 to change it over. Then when I did that, a young girl who they have as a manager said the transaction did not change over yet and told my husband he had to leave the gym in the middle of his workout! I have never heard of a gym being so rude and I pay my membership dues and haven’t been there in months, they could not just let my husband finish up his workout? And be understanding that I did make the switch and it just did not process through?! Absolutely disgusting to embarrass someone like that and have them leave the gym. Once my membership is eligible to cancel I will be canceling them ASAP!!!

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★ 1

es bueno me gusta pork casi no es bisi

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★ 5

I love the gym and all the staff are super friendly and helpful!

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★ 1

Worst gym I have ever been a member at. They are un accommodating and don't know how to treat their members. I have reached out to the organisations email and they were even worse then the members in the store. The equipment is old and at least two machines are broken every time I go in. I honestly wish there was an option to put zero stars because this gym is atrocious and should be shut down for the disregard and disrespect for the people that keep them open. Honestly shocked that this organization is still up and running. I love the concept JERSEY STRONG but this is not how Jersey should be represented.

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★ 5

Best service 👍

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★ 5

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★ 5

I love taking Centergy with Kristen or Summer. My two favorite instructors!!

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★ 5

This gym is good but the best part about it is Laura Perri, the Zumba instructor. Laura is high energy and and an extremely talented teacher. Her routines are easy to follow and she mixes cardio and strength and makes the whole workout a blast. By far and away the best Zumba class I’ve ever taken. The gym membership fee is worth it for her class alone. Now if they would just add another of her classes on mondays, everything would be right with the world.

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★ 5

Zumba class on Wednesday with Laura Perri is awesome. Great music. Great instructor.

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★ 5

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★ 1

Way too many guys on steroids are walking around and lifting light weights.

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★ 2

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★ 5

Gotta love a good workout

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★ 5

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★ 4

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★ 2

Clean club. Seems well maintained. I was about to sign a contract when they started to hit me with hidden fees not listed anywhere (i.e. their fun "$0 enrollment fee" event with a $40 processing fee not disclosed until you are signing up... So much for $0 enrollment. Renaming the fee doesn't seem all that honest to me) If they do this before you even sign the contract, I can't imagine what they would do once your in.

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★ 5

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★ 5

Ted , one of the trainers is awesome!!

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★ 5

I attended the TRX class this morning with George Rague. He was a very supportive instructor and it was a very strengthening hour. He gave us a large variety of strengthening activities while we were standing, squatting, seated and in plank positions. He watched each one of us and adjusted our techniques as he saw we needed corrections for every activity within the hour. Very conscientious. We had 7 people in the class and each one was well accommodated with apparatus and space. I will be doing class with him again. thank you Middletown. I also did Group Fight with Jen O'Brien. This class has been the fountain of youth for me. Jen is a very experienced and accomplished instructor. She has a large catalogue of current and past tracks and the class is always challenging, fun, lively, and effective for increasing cardio endurance and strengthening conditioning. She always instructs participants on proper boxing and kickboxing techniques and provides options to accommodate our activity levels. Our room was large enough to accommodate lateral and forward shuffling so I was not restricted in movement. A great sound system here with Mossa's great selection of music. Thank you Mike LaPlaca of Mossa and Jen O'Brien for a great class

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★ 5

Its my favorite gym so far

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★ 5

I love taking wkday morning classes! Colleen, Jen, Michelle & Rachel all rate 5 ⭐️⭐️⭐️⭐️⭐️ from me!!

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★ 5

Donna's Pilates class is amazing! I've been going to her class religiously since I joined the gym about 1.5 yrs ago. She's a great instructor. I wish she had more classes!

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★ 5

I am a Big Fan of Jersey Strong! The classes are great! I especially enjoy the Power Classes, Active, Viper, Centergy, and Core! I have taken classes with Coleen, Meredith, Shealyn, and Kristen and they are amazing, enthusiastic, and very knowledgeable! Kudos to you ladies!!! Everyone The staff is very helpful and friendlyl! Very nice facility at an affordable price! 👍

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★ 5

I truly enjoy Eric's Santamaria's x _knockout
class. He is organized, professional and very knowledgeable. He has been very patient in answering any questions and is quite enthusiastic which is in turn inspirational. I feel very fortunate to have him as an instructor

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★ 5

Love Meredith's spin class. She always makes a tough class fun!!!

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★ 5

X Knockout is one of the best classes and Daniella Scullari is probably one of the best teachers around. She is an amazing instructor it would be great if they considered adding more of these classes or making them longer

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★ 5

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★ 5

I love Groove. I am not very good at it but Rebecca makes it so much fun it doesn’t even matter!

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★ 5

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★ 5

Best barre class by Lisa Sherman Dow.💜

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★ 3

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★ 5

Trainer Shealyn is fantastic! Her training routines are never the same so your muscles and mind have no idea what to expect. My endurance and strength continues to increase week after week. It’s hard but I am enjoying my progress. I’ve had many trainers : different clubs and highly recommend Shealyn!

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★ 1

Company does bait and switch advertising. I received a FREE MONTH trial membership, than they say its only 5 days. They want to get you in the door to sign up for a membership. Bad business practices, makes them seem desperate.

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★ 5

I have been a member of Jersey Strong since January. The gym offers a good variety of classes and plenty of equipment to choose from for your workout of choice. The staff is always pleasant, friendly and helpful. But one staff member, Shea Taggart, is exceptional and someone who I cannot say enough wonderful, positive and amazing things about. She has been my personal trainer since January and has truly changed my life in many ways. Shea has a way of making you want to do everything to the best you can because she has a motivation and determination for excellence in herself and is able to easily convey that in your success through her training. I came to her in the worst shape, in my “middle” years and she has found a way through her training of breaking through barriers for me. She is persistent and has high expectations for you during your workout yet so patient and so supportive. I could go on for much longer but if you are thinking of, or even not thinking of, having a personal trainer, I highly recommend you give Jersey Strong, Middletown a call and ask for Shea for personal training.. You will leave smiling just like Shea does before, during and after your workout !

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★ 5

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★ 1

If I could give this company 0 stars I would. Upon signing up the lady told me that 1) it would be $10 a month and 2) It was month to month and I could opt out at any time. Upon looking at my bank statement the other day I see outrageous charges that are way more than the agreed amount. The staff member signed me up for the most expensive monthly plan which I DID NOT CONSENT TO. It's also a year contract and she lied about it being month to month. I am completely disgusted with this company. You can find a better gym where they won't lie to you. Lear. From my lesson.

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★ 4

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★ 5

I walked in today to check the out the gym and I was blown away not only by the facility but also by the great staff they have here. Daniella gave me a tour and did an awesome job making aware of all this gym has to offer. I enjoyed my experience and will definitely join here. Anyone that is interested in joining and for Daniella when you get here!!

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★ 5

I brought one of my friends with me to the gym yesterday to try out Jersey Strong - The woman who helped us Daniella was absolutely amazing. She was so informative that my friend ended up signing up that day! She went over everything the gym had to offer - I even found out about some classes I didn't know they offered. Everyone there is so friendly and makes you feel welcome. If you want to know what Jersey Strong has to offer ask for Daniella!

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★ 3

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★ 5

I love exercise there, staff so friendly and professionals. Clean place and all the machines work very well. A really good gym!

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★ 5

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★ 5

This is my favorite Jersey Strong location with an amazingly talented and helpful staff. I have been to other gyms in the past and nothing compares to the experience I have had here since I joined over a year ago. The facility is clean, well organized and offers something for literally EVERYONE. Even if you are having a hard time staying motivated, General Manager Jordan will keep you focused and on track with even a simple text of support to keep you going. This location always makes going to the gym a fun and positive experience. Join now, you'll be sad you didn't sooner!!!

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★ 5

Great gym! super friendly staff. Been a member for years . They just got new treadmills that are really great. I love the 5k setting. Also, they offer classes at different price levels for everyone . Really cheap membership rates.

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★ 5

Manager Jordan is the MAN

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★ 5

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★ 5

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★ 5

Coming from someone who always hated working out, I would’ve never thought I would look forward to going to the gym at 5:30AM for Shea’s Boot Camp Class! I’m always learning something new and it’s a perfect way to start my weekend! I’m so glad my friend convinced me to give it a try!!! Amazing

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★ 5

Jersey strong has been my place of total body transform for the past 8 months. The staff has been amazingly friendly and accomdating. I should also mention that I have had PT with Ted 2xs a week, who has assisted me with achieving my body fitness and strength goals! Fiends and family are amazed with how quickly I have been able to completely transform my Body, Mind and Spirit!!!

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★ 3

Hi. Just want to say Jeff was very thorough and very professional with my home inspection. He covered every detail and I would highly recommend him for the important job of inspecting your new home!!

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★ 4

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★ 5

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★ 5

Very clean gym. It has everything you want at a great price.

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★ 1

Worst customer service ever. In the gym. At the babysitting center. At corporate. One experience is worse than the next. They won't think twice about stealing your money. And the gym is not that great to be worth the headaches.

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★ 4

Pretty cool gym, nice staff

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★ 1

This place sucks. Did not appreciate the aggressive sales pitches and false advertising. Won’t be back!

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★ 1

Harass members. No sense of member needs or consideration. Much better gyms around the vicinity.

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★ 1

This gym might be clean but some staff members there are unknowledgeable. This one staff member named, Ashley, lied to us while we were thinking about signing up. She told us that today was the last day to sign up with the special promotion (when it is really tomorrow). When I told her I would like to think about it, she was extremely pushy and was rude. We were really going home to talk it over, but after that we decided not to be part of a place like this.

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★ 4

It’s a god gym, gets very crowded at busy times. They have a lot of equipment, although some of the cardio equipment is in need of repair or replacement. The staff is very nice and helpful. I joined because they watch my son. They have a nice little baby sitting room. The hours for baby sitting a pretty good. I kinda wish they opened a little earlier in the morning but I start pretty early, they open at 5am during the week.

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★ 1

I have belonged to five different gyms in the Middletown area during a six year span, I feel obligated to write a review on this gym. More so toward the general manager of this location. To make a long story short he told me that I had features on my account that I did not have, he lied to me to get me to sign with this gym, he told me that I had features on my account that I did not have.

You can say "you should have read the fine print", I don't know about you but I prefer a to the point honest answer. I recommend staying away from here because of this General Manager. Can easily have the same gym experience at a different location, for a similar price and also do not need an annual contact.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This gym is like a second home to me! The staff is welcoming, the layout is great, and there is a variety of challenging classes to choose from. I look forward to coming every single day. The trainers are passionate about what they do!

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★ 5

I’ve been a member of this club since 2010, and even worked with the company for a few years. I’ve always referred to it as my home base. Recently the gym underwent a massive renovation, and is better than ever. I strongly recommend stopping in.

Source: Google

★ 5

The staff here are incredibly helpful, sweet and welcoming. The facility has up to date equipment and everything you need in order to get the best workout possible. Can’t get into a better gym for a better price.

Source: Google

★ 5

Really amazing gym! Wonderful yoga teachers! Great workout environment! Highly recommend this place!

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★ 5

Staff is very helpful and friendly. I love this gym, a lot of new equipment. never have to wait to use something. I recommend to anyone looking for a gym with open space and lots of equipment.

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★ 5

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★ 5

Great staff! Very friendly. Always clean.

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★ 5

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★ 5

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★ 5

The best! The best people and gym around!

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★ 5

I love the staff and the layout of the gym. Great place to work out!

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★ 5

Great gym for a great price! Love all the classes that are offered!!!!

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★ 5

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★ 5

great gym! Staff always makes you feel welcome and training kicks your butt !

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★ 5

Jordon in the Middletown location is awesome! Friendly, personal and knowledgeable. Trying to convince my husband to join a gym has never been easy. Jordon has been patient and accommodating throughout the entire process. Very pleased to have someone like Jordon work with him, very professional.

Source: Google

★ 5

The best gym I’ve ever been to. I love the x-labs especially x-Bootcamp with Daniella. I’ve taken the class for years and it provides different challenges each time but something that is constant is Daniella’s ability to get everyone motivated and keep us all progressing. I would love for everyone to try the class with her, it really is an amazing experience with incredible physical and mental benefits.

Source: Google

★ 5

This is a great local gym. It’s much larger than it looks from the front of the building. The classes are wonderful and varied, the staff is helpful, machines are always in good condition and they have a lot of variety. The place is clean and well lit with a wide variety of clientele - all ages/sizes/levels So I feel comfortable. I recently downloaded the app and it helps me keep track of class schedules and sign up in advance for classes I want (which forces me to actually go!) They have good promotions from time to time for personal training, bring a friend and other promos. Really happy overall!

Source: Google

★ 5

I love my gym so much! The staff is incredible. They great you by name and build individual relationships with the guests because they purely love what they do. There are always classes at the times i need them and the trainers put so much effort into mashing sure each guest gets the most or off their without. Jersey Strong, by far is the best place to join and i highly recommend Middletown to be exact. Ask for Jordan when signing up!

Source: Google

★ 5

Love the atmosphere at this location + the friendly staff! Jordan and Frank are always there to get my friends the best membership deals! LOVE the classes that come with the VIP membership! HIGHLY RECOMMEND JERSEY STRONG!!!!!

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★ 5

Awesome GYMMMM! Never crowded and everyone is very cool and helpful!

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★ 5

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★ 5

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★ 1

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★ 3

Bigger than the retro in Middletown, but still have extreme crowdedness at times. Machines are good, but sometimes broken. Still annoyed they replaced the racket ball court with heavy bags that are rarely used besides a few classes. Bring back the court. Other than that, a good gym for a quality work out.

Source: Google

★ 2

A couple months ago I was shopping around gyms in my area because I had recently graduated from college and was living back at home. This gym was 10 minutes away from me and I saw they were advertising a $9.99 a month plan and I figured that would be perfect for me considering that, as a recent college grad, I don’t have much money to spare but my fitness was still important.

I set up an appointment with Jordan, who, from the get go was super rude and judgemental. He asked me what I wanted to work on fitness-wise, and I said I have been very determined to improve my upper-body strength. He instead just kept insisting that I was there to lose weight, which was not the case. He also insinuated that, if I didn’t go with their most expensive plan (which was $30 a month without the fees—totally not what I was looking for) that I wasn’t “serious” about my physical health and fitness. This really rubbed me the wrong way. I work in customer service myself, and I understand wanting to upsell your product but I’m pretty sure that insulting potential customers is not the best route to go. That being said, I figured I’d still take advantage of the 5 day free trial.

After the appointment I decided to try out the equipment. In the hour and a half I was working out, I witnessed a grown man try to pick a fight with a teenager because he “stole his equipment” when I suppose he wasn’t done yet and had to be escorted from the premises, another man stretching on two separate machines and telling me that he “planned on using both” when I asked if I could use it, and another man coming up to me and telling me that he had been “watching me work out for the past half hour” and wanted to “give me tips” on my form, which was just plain creepy.

Aside from Jordan and another woman who I also met who seemed very dismissive of me, the rest of the staff seemed very nice and the equipment was clean and worked well. However the amount of equipment was very limited and the clientele were generally rude, obnoxious, or just bizarre. I was supposed to go for a follow up appointment with Jordan the last day of my 5 day trial and I flaked because he really rubbed me the wrong way and at that point I had pretty much made up my mind that I wasn’t going to join this gym.

If you like a lot of classes or a lot of free weights and you don’t really rely on equipment too much, this might not be a bad option for you. Just make sure you don’t get trapped into their sneaky contracts or they don’t try to guilt you into upgrading your plan.

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★ 5

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★ 1

Deceptive contracts aggressive salespeople hidden fees stay away.

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★ 4

Great line of gyms, with the exception of menlo park and the stone age wi-fi that never connects or allows to play anything across all the gyms!! Guys get that fixed!! Other than that been coming here for years and the gyms are all pretty good.

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★ 1

it's the worst but the manager that this ayi jordan is not a good person is the worst nothing professional

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★ 4

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★ 1

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★ 5

By far my favorite gym out of the bunch! Everyone behind the desk is always welcoming and helpful. Great vibes and good people.

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★ 5

The front desk women was very helpful. Her name was Megan. I came inside to see what deals were going on and she handled me very well. She walked me around the gym and made me feel very comfortable with the atomosphere. She was very sweet, caring, and respectful on what goals I wanted to achieve. I’m now a official jersey strong member! Thanks meg!

Source: Google

★ 5

Great place to be!!!

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★ 5

I love this gym. The people at the front desk are so sweet especially Megan and Pat. The manager also solves problems calmly and always has a smile on his face. The facility is always clean and has a variety of different machines and equipment. Unlike any other gym!

Source: Google

★ 5

I've been a member of JS for a long time now & I love this gym. I use many of the JS locations but I frequent the Middletown gym the most. The staff is so nice here, from the smile I get when I check in (Megan), to the management team, Jordan & Anthony- that are so helpful above & beyond. The trainers & classes are always changing things up to remain current w/all fitness trends so u will stay motivated.. & the recent renovations look great!

Source: Google

★ 5

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★ 5

I Love WOW gym. All the instructors are good but Meredith McGee is the "BEST INSTRUCTOR" THERE... SHE'S FUNNY, SHE'S KIND, and has a nice personality. She takes time out to help and show you how it's done. I look.forward to take her classes.

Source: Google

★ 4

Only been their 2weeks and so far no complaints .The staff is helpful and my trainer is excellent

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★ 5

I don't understand why the ratings for WOW Middletown are so bad. I've never had billing issues with them, equipment breaks no matter what gym you go too, and I always see one person at the gym whenever I'm there walking around either vaccuming or wiping equipment down. I love the classes they offer and the babysitting they offer. The xlab classes have helped me get in better shape and I always see people utilizing the new areas they have designed.

Source: Google

★ 1

Agree that Middletown is the armpit. Wipe down towels, tissues, ear cleaners lay on the ground for many days. The bin in the TRX area has never been cleaned in 3 years. There are hairs all over the floors. The new equipment and revamp took 5 months. The old equipment is better. I lost 4 machines from my workout. No variation in new equipment and nobody uses the huge AstroTurf section.
The staff are not managed. The music is at club level. They lie if you try to get them to turn it down.
Equipment is never put away - mats, balls, weights are all over the place or missing.
I placed great trust in the renovations. I am out of here after 3 years.

Source: Google

★ 1

The armpit of the chain. Over the last few years they have only taken away key features and equipment culminating with the latest. They removed key leg equipment in favor of an AstroTurf Crossfit area that is ill equipped. Shake bar gone. And they expect that we will pay the same for less. Awful. I now go to the far superior Powerhouse in Old Bridge. It's worth the drive. Retro fitness is far superior.

Source: Google

★ 5

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★ 5

WOW is WOW! Great people and LOVE the yoga. Although the yoga room could be warmer (please)

Source: Google

★ 4

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★ 4

I joined WoW several years ago. Despite an issue with one of their personal trainers in my 1st month of membership (wasn't interested in this option but they offered a free w/o session when I joined. The trainer cancelled twice so I gave up) I've always liked coming to this gym. If a machine goes down, it's never for long. The equipment is up-to-date and it's well maintained. Unfortunately, I cancelled this week. After returning for my first workout after surgery, I find the cardio theater room gone! I don't take classes, I don't do free weights. While I'm sure they had a good reason for eliminating it, with other gym options out there, the main reason I stayed with WoW was knowing I could walk in, jump on a machine in the theater room where it was cool, quiet and free of distractions. I'll be looking elsewhere now. Very disappointed.

Source: Google

★ 2

The only way to block them from charging your debit and credit card automatically after you have formally cancelled your membership is to: 1. Debit card- call bank and cancel the old debit and and bank will furnish a new debit card with new account numbers. Make sure you inform other agencies (not WOW) that you have a new acct number that you do direct auto payment with. This way WOW will not deduct monthly fees anymore. 2. Credit Card- inform credit card company to block WOW or have a new card issued.
This worked.

Source: Google

★ 1

My wife and I have been members at WOW Middletown NJ off and on since 2004, and they still have a lot of the same equipment. They charge a yearly fee of about $50 for new equipment and upkeep, but they rarely get anything new or make any improvements to the gym, including the locker room. The equipment, facilities and locker rooms are not clean. BROKEN equipment is rarely fixed in a timely manner and I noticed a lot of safety issues. Despite reporting these issues, they were not adequately addressed. There is no pool or other amenities that warrant what they charge, which is the same or more than newer, larger fitness clubs. Keep in mind their basic membership does not allow you to attend classes or share privileges with other WOW locations. Worst of all is the HORRIBLE customer service. It is very difficult to get any matters resolved, including cancelation. They do not listen to any concerns and are not flexible or understanding. It's apparent that it is all about sales in every aspect, including personal trainers, while WOW spends as little as possible to reinvest in the club and provide more value for its members. There are several complaints about this club on the BBB website. We are officially done with this club and would not recommend it to anyone.

Source: Google

★ 2

In order to cancel your membership, you have to send them a registered letter, which means physically going to the post office and standing in line. This policy is of course designed such that you don't want to bother with it, which should give you an idea as to how they run their business.

Source: Google

★ 1

Very deceptive business practices no easy way out of membership, hidden added charges, and ridiculous trainer fees , all that are auto charged to your bank account.

Source: Google