★ 5

I take the Fit for Life class. Linda is an amazing instructor. She takes us through light aerobics and does an excellent job. Many of the attendees of the class are up there in age like me, but she tailors the class so that we can all make it through and get a thorough workout. I love the class and would recommend any retired person needs to get out and move around to take this class. The class is twice a week so you should be able to fit it into your schedule. Definite five stars.

Source: Google

★ 5

Best place I've been to for everything the gym, physical & aqua therapy. I came a long way from when I first started here to now, and am very thankful. It's an single stop for all you need to take care of. The staff is very helpful and friendly. Good atmosphere overall, and it stays clean.

Source: Google

★ 5

Nice gym and pool. Never too busy. Clean. Pleasant staff. Fair cost.

Source: Google

★ 1

I bought a training package which was on sale pre pandemic not realizing the pandemic would be getting worse. I put my membership on freeze during the pandemic and never had a chance to use the sessions . When I recently went back to the gym and tried to use the package I previously bought, I was told they expired and will not let me use the sessions I already paid for. . How can they expire when I put my membership on freeze? Message here. Find another place to work out

Source: Google

★ 1

Pool is filthy! Equipment is gross! Bathrooms are disgusting!! They make you pay over $250 down and $40 per month. STAY AWAY!

Source: Google

★ 1

I am disappointed by the management team’s customer service. I purchased a living social temporary membership which required an appointment. I made an appointment with Jessica. She was not there for our scheduled appointment then insisted that I come back again during their business hours which is not feasible due to my work schedule. She left a voice mail and sent a text indicating that they definitely did not have a living social deal inferring I was lying. I sent her a copy of my voucher which she then verified but never offered an apology. I find it unprofessional that management does not know the current deals they offer, does not honor their scheduled appointments but insists a customer be inconvenienced by coming back during their business hours which are during the work day.

Source: Google

★ 1

Worst customer service..very rude staff.

Source: Google

★ 1

place is dirty

Source: Google

★ 3

Good place to get it in... But if you are a person who needs the pool on a consistent basis.. Not the place..

Source: Google

★ 1

Sauna area has never been cleaned. Certain staff members gossip, sit around. would not recommend

Source: Google

★ 1

Save yourself aggravation and just don't. Its changed so much from 3 years ago. Unrecognizable.

Source: Google

★ 5

The staff members are very helpful in making sure you are preforming the correct position for each work out on any given appointment day. I attend this facility for basic physical therapy due to neck and shoulder injuries related to cancer surgery, as well as lymphedema therapy for my neck.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

The trainers are first class. They take a real concern for you and give you the exercises targeted to improve your wellness. The members are great people and are generally very friendly. The gym offers a pleasant atmosphere and there is adequate equipment for all. Equipment is updated frequently.

Source: Google

★ 5

Excellent gym with a lot of group classes offered. The staff and trainers are great. The gym is clean.

Source: Google

★ 5

Source: Google

★ 1

I have a laundry list of complaints about this place. The facility seems clean and beautiful at first glance but honestly leaves a lot to be desired ESPECIALLY for the exorbitant price tag. I joined this gym for the daycare, with 3 small children it seemed like a no brainer. However at the time day care is available, much of the weight equipment is being utilized by trainers so be happy with free weights and cradio! Also if your a parent - NO HEADPHONES! They may page you over the loudspeaker, and if you don't hear it don't expect a phone call or anyone to grab you. You're on your own! Thinking about taking your kids to the pool during family swim? Don't bother, unless you like being harrassed by the "locals". You'd think a hospital related facility would be careful about patient information? Eh, not so much. Picture, date of birth, address, insurance info... All right there on the computer screen directly in the front of the gym! And then ask why I don't do the training sessions? Yeah, no. Ask to cancel due to this? Suddenly, no one is responsible for my membership. And no, there's no one to talk to. Tried the manager, nothing. Called "headquarters" and spoke to accounting. She can't cancel membership, besides that, I shouldn't worry. The staff would find me if my child was "dead" or "bleeding", and as a parent, I should be working out without headphones. Why would they call me because people put their phones "in the locker"? Yeah, ok. Spoke to director, he can't help me and referred me to the person who signed me up. Person who signed me up, suggests signing up for a training session so I can use the equipment I'm paying for. (One training session a month means I can use the equipment once monthly! Woohoo)

Save your money. For the price of a family membership buy some home equipment.

Source: Google

★ 5

Great aquatics and weights!

Source: Google

★ 5

Activities for the body, mind, spirit😊

Source: Google

★ 4

Source: Google

★ 5

I love the classes here I have been to most of the gyms this by far has the best pool and equipment!!!!

Source: Google

★ 3

Some of the machines were in need of maintenance, and the shower water was Luke warm with no water pressure, and workout equipment too close to other members..

Source: Google

★ 1

Watched 3 employees sitting around talking and when we asked to look around we were told that we would need to wait 30 min and then proceeded to gossip. I guess I should say thanks because if they’re like that to your face imagine how they would treat you once the contract is signed. We ended up going rite down the road And signing up for half the money. The staff were great And everything was very clean

Source: Google

★ 4

Kennedy Health and Fitness Center is a nice place to exercise.

Source: Google

★ 5

Just joined and so far so good. I leave the gym sore and sweaty so that means I get a great work out.

Source: Google

★ 5

Awesome family swim day on Sunday

Source: Google

★ 4

Go there for aqua therapy. Instructor is pleasant and knowledgeable. The water is warm. The locker room is clean and they offer aqua aerobics they looks like fun.

Source: Google

★ 4

Very friendly staff members. A lot of amenities, classes, and equipment. Reason for 4 stars is bc there’s never any clean towels at the desk and half of the time the sanitizing wipes are empty.

Source: Google

★ 2

I joined,but disappointed. Never got my free week and I prefer the 1 on cross keys rd as they offer more. I paid upfront and now see where my daughter goes it's much cheaper.also I haven't been there in a few months as I've been sick.but starting next week I'll be back.

Source: Google

★ 1

WORST DAY CARE service ever! Unprofessional baby sitters , could not manage to handle child and you have to go 10 time to calm your baby .. We were stuck with annually payment and they won't refund money .. Worst customer service ever ... If you have baby think 20 time before you join this fitness club .
My baby got so miserable in their day care otherwise my son is happy baby with another sitters or day care

Source: Google

★ 1

Source: Google

★ 5

Just an update 9/13/2018-
When it was Healthtrax, a member knew who to go to if there were issues. Now, there is no responsible individual, save for floating manager going from one to another facility, a total of five Kennedy Fitness & Wellness Centers.
As to the equipment and facilities, there has been a major change. Losing the racquetball, basketball, and squash courts did lose some members. The facility is far more open. Some new equipment has been installed as well as new upholstery of the equipment from grays and burgandys to tan on all equipment. However, The Circuit, quick muscle work out area, remains physically, the signs from 1-9 have been eliminated, and the attendant hours reduced.
The maintenance of equipment has been haphazard. Remote controls have been lost, and not replaced. Monitor issues, those monitors mounted on equipment, once problems are discovered take months to repair.
One would think that Jefferson Hospital and Kennedy Health once merged, Jefferson would appear the responsible authority. It does not appear that way. Even though, the Medical Advisory Board shows two rows of doctor pictures, I do not believe they are aware of their responsibility to Kennedy Fitness & Wellness Center.
My renewal will be coming up soon, and I will need to weigh my membership there or go to another gym. I have been at Healthtrax-Kennedy Fitness & Wellness for eight years, so I am not sure what Kennedy will be able to offer me to stay there.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Clean and modern with great equipment and facilities. Great staff too!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Give it less if I could

Source: Google

★ 5

Excellent selection of high-quality exercise equipment and very friendly support staff!!

Source: Google

★ 4

Source: Google

★ 1

Stay away. There’s a hundred gyms in Washington Twp, there’s nothing special about this one and it’s run by people who are either dishonest or grossly incompetent.

I had been a member there for several years and used the gym primarily for racquetball. When they decided to “renovate” (i.e. get rid of the racquetball and basketball courts), I decided it was time to move on. If only it were that simple...

I went to the facility in late February to cancel my membership. I had to stand there for 20 minutes while they dealt with other customers, fill out a bunch of paperwork and sign off on my cancellation. They informed me that it was too close to the beginning of March so I’d still be charged another month. I said that’s fine.

April rolls around and what do you think happens? I get charged for yet another month. I called the facility and spoke to John who told me they had no record of me cancelling. He gives me the third degree about who was there that day, who did I speak to... I told him I don’t know their names but described them to the best of my ability. He said “Oh they don’t work here anymore.” I told him they gave me a paper receipt. “Oh can you bring that in?” I said no! I already came in and jumped through your hoops, find the record and refund my money. He said he’d have someone call me the next day.

The next day Kristen calls me. She asks if I could fax the paper over. I offer to snap a picture of it on my phone and send it to her. She said that’d be fine. I do this and she said she’d take care of it and she’d contact me if there was any problem.

Now it’s a week later, my money still hasn’t been refunded and no one has reached out to me. I called the facility again to see what was going on, and got my old friend John again (who acted like he didn’t know what I was talking about) and who once again told me he’d have Kristen call me the next day. I said you told me the same thing last week and I still don’t have my money. He insisted that it wasn’t him that I spoke to. So I’m still getting jerked around by these people with no end in sight.

Source: Google

★ 5

Back on track with exercise in a bright and inviting gym. I have to decide on membership.

Source: Google

★ 4

Good trainers. Good classes!!!

Source: Google

★ 5

Source: Google

★ 4

Big open rooms for meetings

Source: Google

★ 5

Source: Google

★ 2

AMAZING STAFF AND EQUIPMENT. The reason why I gave it two stars is because I probably have to kill 7 flies in the shower area EVERY SINGLE TIME. Also there are bug guts all over each showering station. It’s disgusting. So 7 flies - 5 stars = 2 rating
Other than that it’s a wonderful gym

Source: Google

★ 5

Great place to work out at your own pace and great people

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

Clean, therapists are all really nice. Very casual

Source: Google

★ 4

Source: Google

★ 4

Large facility. Plenty of work out stations. Knowledgeable staff.

Source: Google

★ 5

Great equipment, great people, and they got a basketball court

Source: Google

★ 4

Source: Google

★ 5

My aquatic therapy & land based physical therapy are done here

Source: Google

★ 5

Source: Google

★ 5

Clean. Not too crowded.

Source: Google

★ 4

Great gym - equipment needs updating and they need another squat rack.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Amazing therapy department!

Source: Google

★ 5

Beautiful building alot of Dr. Offices and daycare are there with the gym on the first floor

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

God is good. I must say this was by far one of the best gyms I have ever been too, if not the best....me and my family relocated to Atlanta, ga and consider relocating back home due to the hospitality I have felt there, the respect and how well I was taken care of by every employee was a top of the line customer service. They have such a great crew, the gym was very clean. Thank you to everyone there

God bless.
Im coming home

Source: Google

★ 5

Source: Google

★ 4

Ok

Source: Google

★ 5

Best gym i have been a member. Love the facility. Clean up to date working equipment. Awesome.......

Source: Google

★ 5

Member services are at the top of their list.

Source: Google

★ 5

Very clean facility with helpful and friendly staff.

Source: Google

★ 5

Great facility. I love the machines and the staff is friendly.

Source: Google

★ 5

Therapist linda is great she is in aqua. Whole staff is friendly

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Easy parking, and they have a child care facility on site.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

Great for PT

Source: Google

★ 5

Very clean, lots of classes offered, and very large so it is never too crowded.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Best Gym Ever besides my BFF/sister Leener the gym would me the second reason to come home to Jersey nothing else😊😊😊

Source: Google

★ 4

Nice gym it's clean,offers multiple services depending on your workout needs. Only drawback was the pool tends to need frequent cleaning and can be a let down when that's part of your routine.

Source: Google

★ 5

Source: Google

★ 5

I go there for physical therapy & they are the best in the area.

Source: Google

★ 3

Expensive

Source: Google

★ 2

Great obgyn doctors but this is the 3rd time they didnt refill my birth control after they told me it was good to go.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google