★ 5

This is like my second home. Everyone here is super nice and Naomi is always so welcoming every time I come to LA Fitness.

Source: Google

★ 5

One of the only gyms with a Sauna and steam room. My go-to gym. NAOMI brings good vibes everytime I come! Having her as staff is another reason for my continued return.

Thanks!

Source: Google

★ 5

Ooga, I go gym, gym good, life good, Naomi good worker, Ooga

Source: Google

★ 5

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★ 1

I came in to use the 3-day guest pass advertised on the LA Fitness website, but the experience at the Avenel location was terrible. As soon as I arrived, Julius told me I had to either leave my card number or give them a 5-star review just to use the pass. I explained that this is NOT what the website says, and he basically replied, “Well that’s what I’m saying.”

The General Manager, Christian, then backed him up and told me it’s his gym, and I could either do what they say or leave. Extremely unprofessional and rude. I actually planned on buying a membership after trying the gym out, but their attitude ruined that completely.

Avenel LA Fitness is going downhill. They clearly care more about squeezing money and forcing fake reviews than providing a good experience for customers or potential members. Very disappointing.

Source: Google

★ 1

This gym is TRASH.. staff is unfriendly and rude, especially the manager.
Hot tub is always not working, and today the hot tub and the sauna is out of order.
I have membership HERE and am always at another gym because THIS ONE SUCKS!

Source: Google

★ 1

Overpriced for the quality and you will be in someone's photo/video shoot, so prepare for it... No, the locker room is not off limits

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★ 5

is it open today?

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★ 1

I’m extremely disappointed with this gym. Most of the machines are either broken, outdated, or poorly repaired. It feels like every time I come in, there are fewer machines available to actually work out on and the ones that are “fixed” are still not safe to use.

I even ended up with a shoulder and knee injury because of how unstable and worn out the equipment is. The machines are so old and poorly maintained that they don’t move the way they should. Even when they repair something, it’s not done properly the movement mechanics completely change, putting stress on certain joints (especially the knees). Instead of helping with form, the machines force your body into awkward angles and increase the risk of injury.

I joined to improve my fitness, not to walk away injured. This gym needs urgent maintenance and professional repairs because at this point, the equipment is unsafe and not worth the membership.

Source: Google

★ 5

Great service from Naomi!

Source: Google

★ 5

This gym is very good compared to other la fitness. They got great equipment and great amenities such as pool and sauna. I forgot to mention this gym has a steam room which is amazing. After a great workout it is nice to have steam room and sauna.

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★ 5

Great customer service!

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★ 5

Dylan and Julius are very nice and friendly. Gym is spacious and clean

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★ 1

It’s a good gym but the sauna bench has a nail sticking out that got caught on my shorts and ripped it. I’ll delete this review once they fix it. The nail is on your left on the upper bench as soon as you walk in the sauna

Source: Google

★ 5

Very nice gym , neat and clean , many equipment’s, swimming pool, steam bath, Sona bath , changing room , Clean toilet.

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★ 5

Julius and dylen we great I highly recommend. They make my experience pleasant every time

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★ 5

Came to this gym for the first time and Dylan and Christian were very personal they explained everything to me that i needed answers to definitely coming back to this location

Source: Google

★ 5

The sales rep Lily was really helpful and gave me a lot of information regarding the different types of memberships they have. Great remodel, great atmosphere, and a 10/10 gym I would recommend if you’re new to the area or ready to start a gym journey!

Source: Google

★ 5

1. This shoutout specifically goes to the front desk staff named Dylan. I left my headphones at the gym one day. The next day, I asked a group of 5 seated at the front desk if anyone had dropped off my headphones. While everyone said no, Dylan said yes. Within seconds, he returned my headphones. 2. It also goes to show that humanity still exists as someone was kind enough to drop off the headphones and not steal them. 3. Side note: as a member that can attend several LA's in NJ, the Avenel location, in my unbiased opinion, is the best one around my area. Good job to all the employees for keeping it clean, safe, and trouble free.

Source: Google

★ 1

I’ve been coming to this LA Fitness for a while now, and it’s disappointing to see how long it’s taking to fix the equipment. Many of the key machines for chest, back, and legs have been broken for over a month with no signs of repair. Members pay full price, but the gym’s condition keeps getting worse. It’s really frustrating — I hope management takes this seriously soon.

Source: Google

★ 1

It’s been over a month since my last review, and still nothing has been fixed. Almost every major machine — including essential ones for chest, back, and legs — remains broken. There have been no visible repairs, updates, or replacements. For the price we pay every month, the lack of maintenance and customer care is unacceptable. This location seriously needs management attention and proper equipment maintenance.

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★ 5

Nice gym, easy and simple setup process. And very clean gym.

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★ 5

Great place dylan help me out with everything I need

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★ 5

I can’t love this place ENOUGH. The moment I step inside, my motivation skyrockets. Most importantly, the warmth of the staff is what truly does it for me. I’m constantly greeted with a smile and one of their staff members Naomi, is always there to cheer up my day. Thank you all for serving our community, we need places like this in our lives!

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★ 5

I love this place. The equipment is great and always clean. I’ve never had any issues and Naomi is an absolute doll. She made me less nervous to be there!

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★ 5

Dillon was great

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★ 5

Great staff!!!

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★ 5

Very good gym to go filled with very nice people as well who help each other … workers are very nice to!!

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★ 5

Naomi is such an awesome and amazing person/front desk girl and the gym is cool too

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★ 5

Always very helpful and accommodating!

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★ 5

It was my first time joining and enjoyed my experience and time there, especially with the kind help from Naomi. Pleasant environment to be around, really going to enjoy coming back.

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★ 5

Nice gym and customer service Naomi is very helpful

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★ 5

Great gym. Love Naomi, the front desk girl. She is always so kind and helpful!

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★ 5

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★ 5

Great gym , friendly staff. Naomi was very helpful. Will be coming back regularly

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★ 5

This gym is honestly one of the best I’ve been to! The equipment is always clean, the vibe is super motivating, and everyone is friendly. I have to give a special shoutout to Naomi at the front desk she’s always so welcoming and upbeat.

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★ 5

Tony’s the man

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★ 5

This place is cool ngl

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★ 5

Great gym

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★ 5

Great gym

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★ 5

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★ 5

Love working out here Naomi is such a kind soul and will help you with anything questions and concerns this gym is really making a comeback !

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★ 2

Lots of the cable machines have been broken for a month or more honestly makes not a lot of sense to pay if machines aren’t fixed

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★ 5

Love this gym! Naomi was super helpful and sweet she answered all of my questions and concerns with a lot of patience. I Recommend this gym!

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★ 5

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★ 5

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★ 5

great environment, very friendly staff. Dylan was so nice and helpful! definitely coming back!

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★ 5

Dylan is awesome.

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★ 1

Today I visited the sauna, steam room, and pool area, and honestly, it was a very unpleasant experience. Inside the sauna, several people were wearing shoes and workout clothes, and even exercising with dumbbells and bars. This is not only unsanitary but also unsafe. What’s most concerning is that the gym staff doesn’t step in or enforce any rules. I truly hope management takes action to ensure a clean, safe, and appropriate environment for all members.

Source: Google

★ 5

Very kind workers,amazing experience!

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★ 5

Nice

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★ 5

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★ 5

Service is great, Naomi is a rockstar!

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★ 5

Friendly staff and clean environment. Naomi amazing very helpful!

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★ 5

Naomi and Julius are always smiling and are very nice to all people coming to the gym

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★ 5

Naomi at La Fitness Avenel has been a real help especially when trying to find weighted belts haha, especially while trying to keep the turf clean

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★ 5

Naomi was great , friendly and very helpful

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★ 5

Naomi is a great customer front desk person always happy and nice with gym customers!

Source: Google

★ 5

I've been training at LA Fitness for a while now, and it's been a great experience overall. The gym is clean, well-maintained, and has all the equipment you could possibly need - from free weights and machines to a basketball court, pool, and sauna. The environment is motivating and comfortable for all fitness levels.
I especially want to give a shoutout to Naomi at the front desk - she's always friendly, professional, and welcoming every time I walk in. She sets the tone for great customer service and makes the whole experience even better.
If you're looking for a gym that combines a positive atmosphere, great staff, and solid equipment, LA
Fitness is definitely worth it.

Source: Google

★ 5

good costumer services,
good staff n naomi’s so nice!

Source: Google

★ 5

Love this gym! Especially Naomi she's the best

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★ 5

Naomi is great at the front desk love this gym

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★ 5

best gym to go in jersey, naomi and the staff are great

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★ 5

Clean gym, good set of equipments

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★ 5

Clean locker room. Clean gym. Great customer service.

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★ 5

Naomi is very welcoming and fun, thanks to all gym members and workers

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★ 5

Naomi is really helpful and cheerful every time I come!

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★ 5

Naomi is the best front desk rep at LA Fitness. I’ve been at several but she definitely outperforms the rest. Very attentive and always greets you with a smile. I have another gym closer to my house but I prefer driving the extra 20 minutes to come to the Avenel Gym.

Source: Google

★ 5

Love this gym! Naomi is awesome 🙏🏽

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★ 5

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★ 5

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★ 1

Make sure you don’t get a new card and your payments is 1 day late or they will call you 5 times a day to harass you like you owe them millions.

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★ 5

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★ 5

Julius and Dylan was great. Best service!

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★ 5

Best gym in town

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★ 2

Newest update - gym still needs a deep cleansing but can they at least fix the equipment. What's the purpose of a gym with not enough working equipment!

Source: Google

★ 5

Amazing!!!

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★ 5

Naomi is the best, she always gets me the equipment and always says hi when I walk in. Super nice and great atmosphere.

Source: Google

★ 5

Been coming here for years! Naomi was very welcoming to me !

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★ 5

I love the sauna/steam room!!!

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★ 5

Naomi at LA Fitness in Avenel is amazing! She’s always friendly, professional, and goes out of her way to help members. Her positive attitude makes every visit better — LA Fitness is lucky to have her!

Source: Google

★ 5

Great atmosphere, good community, helpful worker especially Naomi

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★ 5

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★ 5

JD & Naomi were amazing, they take care of their customers, pleasant and very nice

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★ 5

Tony was the man

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★ 5

Current member here I love coming to this location and Julius and the rest of the staff has been such a help.

Source: Google

★ 5

Julius helped with my first day into the gym! I came here after taking a year off can’t wait to get back to it!

Source: Google

★ 1

Broken equipment and rude staff

Source: Google

★ 5

Julius was a great worker

Source: Google

★ 1

Extremely disappointing experience at this gym. Almost every useful machine — including several essential ones for chest, back, and legs — has been broken for weeks with no repairs or updates. It’s frustrating paying for a membership when most of the equipment is out of order. The maintenance here seriously needs attention; management should prioritize fixing machines and maintaining the facility better. Until they do, this location isn’t worth the membership cost.

Source: Google

★ 5

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★ 5

Julius was very professional and friendly highly recommend

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★ 5

Julius helped me out . chill dude fast forward 10/10 service recommend

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★ 4

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★ 4

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★ 5

Julias was awesome

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★ 4

No pressure to sign up let me work out see how I like it

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★ 1

This is a very bad place to sign up with. I was overseas and called to cancel my membership because I was not going to come back soon.The truth of the matter is they won’t allow cancellation without me physically being there. They end up charging 10 months plus another annual membership fees. THIS IS PURE ROBBERIES. Today I had successfully cancelled it and asked why I couldn’t cancel my membership. Their response is now “yeah it’s possible now since 3 weeks.”
Avoid them at all costs, I don’t care about getting a dime back from them but I care about the people that already sign up and the ones yet to do so.

Source: Google

★ 1

Could be the worst managed LA Fitness I have been to and unfortunately it is my daily workout spot. Getting in at 5am and dumbbell rack is near empty; equipment is constantly broken and takes forever to fix. Have contacted corporate who advised they would take care of it with nothing changing. No other LA Fitness I have been to is run this way.

Source: Google

★ 5

Julius is amazing come here and ask for him highly recommend!!!

Source: Google

★ 5

La fitness has been a great experience even the workers have been good. I have had great customer service from Julius Martinez in the front and it doesn’t go unnoticed the work he does

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★ 5

Julius you’re the man !

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★ 4

On the whole, a very nice gym. Excellent range of weight equipment. Opens at 5 AM. Main drawback is the condition of the spin class equipment. Two-thirds of the exercise bikes are broken. The audio system hasn't worked for weeks. We've raised this as an issue repeatedly with management and there has been no response.

Source: Google

★ 5

I’ve been hitting this gym consistently for a little over a year. Results have came. The center is clean. Good atmosphere overall. Absolutely satisfied. Tony & JD have an excellent representation of LA fitness. Very welcoming and hits on all gym facility standards

Source: Google

★ 5

Christian was the best!!!

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★ 5

Great gym . Great amenities

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★ 5

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★ 5

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★ 5

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★ 1

The maintenance is horrible and nothing is ever cleaned. Hot tub is always broken. It’s ridiculous!!

Source: Google

★ 5

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★ 5

I have the best experience here

Source: Google

★ 1

Hello,

I would like to report a serious hygiene issue in the sauna area. Many people are entering the sauna wearing shoes, which is very unsanitary. The heat and sweat make it even worse, and it’s disgusting to think about sitting in the same place where people have walked with dirty shoes.

In addition, the showers have very low water pressure, and the water flow is not enough to rinse properly before entering the sauna or the pool.

As someone who swims and uses the sauna in a proper bathing suit, I find it very uncomfortable and unfair that others are not following basic hygiene rules. There should be better supervision and control to make sure everyone respects the health and cleanliness of the facility.

Thank you for your attention.
Sincerely,

Source: Google

★ 5

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★ 5

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★ 5

Just joined the Avenel LA Fitness and had a great experience! New manager Chris worked with my budget and made the whole membership process super easy. Really appreciated how helpful and accommodating he was — definitely made getting started stress-free.

Source: Google

★ 5

Gyms clean and Christian was extremely helpful. 10/10 would recommend!

Source: Google

★ 5

Good gym nice team and good spacing throughout the gym

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★ 5

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★ 5

1st day having Personal Training and getting my membership all in ONE !!
I loved the sales team - Deven and Chris helped me out with my goals and Julius was a great Trainer

Source: Google

★ 5

LOVE IT HERE!!! Christian was AMAZING!!!!

Source: Google

★ 5

GREAT GYM!!! Love the personal training and the gym is always clean

Source: Google

★ 5

Thanks to Julian and Deven helped me out a lot. Thanks again guys.

Source: Google

★ 5

Super helpful, great customer service

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★ 5

Just signed up, the experience with Jessica the sales rep was excellent. The process was really smooth. Excited to work out!

Source: Google

★ 5

YOSHI was the best!

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★ 5

Jess was amazing! Personable and knowledgeable and made the process easy!

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★ 5

Jess is the most helpful and wonderful person an LA member could ask for! She has been good to my mommy and I since Day 1!

Source: Google

★ 5

From the service , hospitality to the customer service makes the trip ten times better . The Support the entire staff speaking volumes about the management with in the establishment . Jess and the team are great .

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★ 5

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★ 5

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★ 5

Good equipment, lots of space and plenty of ways to work out 👍 Djessyka was awesome with setting up my membership, would definitely reccomend her when looking into joining

Source: Google

★ 5

Great space facility, with solid variety of equipment to use. Naomi was super helpful in answering any questions I had, would recommend as a gym for anyone.

Source: Google

★ 5

Love this place. Gym is clean staff is always friendly and attentive .

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★ 5

Great customer service ask for Jessica. Very helpful .

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★ 5

Jess is best. She’s very helpful

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★ 5

Jess was very helpful with my trial!

Source: Google

★ 4

My experience was very beautiful. I had a pleasant time with the front desk and they helped to make sure that I was comfortable and make sure that I have everything that I needed to enjoy my workout but the one thing that I did not appreciate was the lady janitor that was in the back. She was very rude. Kept giving me disgusting attitudes and she wasn’t doing anything. I complained that there was no toilet tissue in the bathroom and she said she’ll get it and I was stuck in the stall for like about 15 minutes, so one of my friends came with some wipes. I didn’t have a lock on my locker because I forgot it at home and when I walked in. It looked like she was trying to snoop through my bags, and when she realized it was my locker, she tried to quickly put whatever she found back, and when I looked in my bag, nothing was missing to the point that I can’t trust not bringing my lock for one day without somebody trying to snoop through my things along with anybody else’s stuff She’s not helpful at all. All she does is just stay her phone all the time she’ll sit down not doing anything and if she clean, she’ll clean like one thing and then just continue to be on the phone watching the same videos over and over and over so I feel like the cleanliness could be a little bit better with a better janitorial service

Source: Google

★ 5

Jess, was an amazing person . Explained all the details of the membership throughly. Come sign with her ! Thanks Jess much love !

Source: Google

★ 1

my wife got yelled at in spanish by the female custodian for having a "dirty bathroom" according to her. will not be coming back

Source: Google

★ 5

Jessica was very kind to me.

Source: Google

★ 1

Naomi hung up on me while trying to ask about canceling this place is a scam the got me with the whole personal training and kept charging me after the sessions were over

Source: Google

★ 5

Naomi at the front desk is amazing! She always greets me with a big smile and answers every question I have. It makes walking into the gym such a positive experience!

Source: Google

★ 5

The energy here is unmatched. Music’s always on point and the vibe makes working out something I actually look forward to. As someone new to the gym, I was nervous at first, but the trainers and staff made me feel so comfortable. Naomi is the front desk staff and she is always so bubbly and friendly making sure that my questions are always answered!

Source: Google

★ 5

Naomi is awesome and she helped me sign up

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★ 5

Naomi is one of the best front desk staffs she is so kind and it always urgently to help me with all my needs. Definitely is under appreciated, helps a lot with keeping my workout at its best experience possible.

Source: Google

★ 5

Naomi is the nicest and this is the best gym ever

Source: Google

★ 5

facility has really cool vibes. naomi and yoshi helped with a lot of questions

Source: Google

★ 5

Best staff at this gym! Naomi is very helpful

Source: Google

★ 5

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★ 5

Perfect gym always clean and Dylan at front desk is an absolute gem and great dude

Source: Google

★ 5

What do you look for in a gym? A place where you feel safe to challenge yourself? How about a playground for growth--supporting you in your fitness journey, no matter where you're at? Or maybe a friendly community who regardless of experience level, share what they've learned along the way? This and more is what I found when I finally took the leap to join a gym at L.A. Fitness in Avenel.

It has been one year since I joined after scheduling a gym tour with Djessyka. She answered all of my questions and even set me up with a membership contract that was very affordable and even offers long-term savings if I renew by term completion--proving that health and wellness don't have to hurt your wallet.

Since joining, I have been offered personal training sessions with different trainers there. Even though I ended up declining the offers, both personal trainers, Chris and Nick, remained a positive influence on me whenever I saw them around the gym--always ready to share valuable information if I had a question about equipment or exercises.

Some of my favorite parts of this gym are the weight room and turf area. Equipment is maintained well and the staff employees are always encouraging members to wipe equipment surfaces clean after use. This is hard to enforce but it makes a difference. And whenever there is a problem with equipment, I simply report it to an available staff employee. And then they call in an expert to fix or replace the equipment. One example that comes to mind is the decline bench: it was missing the leg roller attachment for quite some time. I was told that they were handmade and that it might take a while to order and finally replace. While it did take longer than expected due to an unforeseen reason, the supportive staff ended up ordering an entirely new decline bench instead of waiting even longer for the replacement part to be made--further showing the staff's commitment to maintaining safe equipment.

While some of the amenities have received some harsh criticism by other members, both from the past and present, I have noticed many changes in management and in the facility (even though I’m there for only one year). I have seen the pool closings for scheduled cleanings and the janitorial staff are working very hard daily to not just maintain but improve the conditions, especially from crowded gym sessions. I think if more people unplugged themselves from what distracts, they would begin to see what I see too.

If you've taken the time to read this review, then I know you must be serious about joining a gym that is right for you. Always remember that a leap of faith is not done blind, but by what you choose to see all around you. At L.A. Fitness of Avenel, I look and see all friends who share in this great journey together. And I hope to see you there sometime too!

Source: Google

★ 5

Manager Jess Ave front desk JD was extremely helpful and friendly

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★ 5

Love this location clean and friendly staff ask for the general manager Jess extremely knowledgeable and
helpful

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★ 5

Jess and Enrique are very helpful and friendly I recommend signing up with them

Source: Google

★ 5

Jessica was Amazing
Explained clearly
Seamless initiation of membership
Hopefully she stays with LA fitness

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Nice and clean gym. Jessica is very helpful I would definitely recommend this location!

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★ 5

Good service and great environment from yoshi and jessika

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★ 5

Great services from yoshi

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★ 5

Great customer service thanks yoshiris

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★ 5

Great service from yoshiris would recommend

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★ 5

Great costumer service from Yoshi

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★ 5

This is one of the best gyms I've ever been to. I love everything about the facilities, and especially the staff. Thank you so much, Yoshiris, the best in customer service. Very friendly and helpful.

Source: Google

★ 5

Staff is badass- Djessyka always gives me the best customer service. The gym is dope too, good for any crowd and a lot of machines, a lot of squat racks and smith machines

Source: Google

★ 5

Clean

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★ 5

Staff are quite friendly, sauna works, spa works, hot tub works, I love this place!

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★ 5

The gym had a very pleasant atmosphere, also Tony does an amazing job at up keeping the facility

Source: Google

★ 1

I want to start off with the machines a bunch of treadmills, Stair-master’s down!!

Secondly- When I went in to activate a pass my friend gave me to tryout out the gym the general manager there named Jessica told me that the pass isn’t valid unless I put my card number on file or sign up today????

Lastly- I came with my friend who gave me the the pass because there allowed to bring a guest and the gym is absolutely chaos weights everywhere bathroom a mess and when I tell the person Enrique he proceeds to get upset with me says to Jessica that Im being extra and laughed as I was walking away about how Im on a guest and can’t “afford” a membership.

Stay away from this gym!!!

Source: Google

★ 5

Affordable and convenient. 👍🏽

Source: Google

★ 5

Ask for Jess the general manager been coming here for years love this location best la fitness by far

Source: Google

★ 5

Ask for general manager Jess she is extremely knowledgeable and knows her stuff clean and friendly gym

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★ 5

Great place and a great vibe Issac was very helpful and very hands on great guy I recommend this place when you go in just ask for Issac trust me you will be in good hands help me jump start my work out regimen

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★ 5

Loved the girl in customer service named Yoshiris, she was so helpful as well as had so much patience assisting me!!

Source: Google

★ 5

I was having some problems with the other managers when discussing payment and other issues I was having, Isaac who was one of the employees there was very understanding of my situation since I was just coming out of the hospital from an accident. He gave me multiple options for payment not only for me but also for my family members who wanted to start the gym. He took his time explaining in detail and made the whole experience very comfortable for me. Thank you Isaac.

Source: Google

★ 5

I had talked to an employee named Isaac over the phone who was very informative and helped me about some things regarding my membership I previously had. He was kind and patient and I was much more comfortable on the line than usual.

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★ 5

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★ 5

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★ 5

Friendly, knowledgeable, and helpful staff. Facility is excellent and clean. I wouldn't hesitate to recommend it.

Source: Google

★ 5

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★ 2

I pay $60 a month for a membership with guest privileges and expected the experience to match the price. Unfortunately, this LA Fitness location falls short compared to both other branches and private gyms I’ve used.

Here are the main issues I’ve noticed:

1. Management feels unresponsive.

2. High-use equipment is often out of order, and repairs take far too long.

3. The overall upkeep doesn’t reflect the cost of membership.

For comparison, I previously paid $55 at a privately owned gym that consistently maintained its machines, invested in top-quality equipment (Arsenal, Life Fitness, Matrix etc.), and offered specialized bars for squat and bench. I joined this LA Fitness hoping for a similar or better experience, but that hasn’t been the case.

This location has the potential to be much better. If equipment and upkeep were prioritized, members would see the value in their membership, and the gym would likely attract more people. Right now, it feels like customers aren’t getting the experience they’re paying for.

Source: Google

★ 5

Signed up with the general manager Jess excellent experience I would recommend this location to everyone I know

Source: Google

★ 4

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★ 5

Great gym and nice environment also the workers are really nice especially yoshiris she was really helpful

Source: Google

★ 5

Enrique is such a great manager! The place is always clean and stocked. He’s always so nice and polite and always greets everyone with a smile.

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★ 5

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★ 5

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★ 5

Very good

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★ 5

Kerja bagus jessica

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★ 5

General manager Jessica did an awesome job with my membership.

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★ 5

Great gym! Janitors are super friendly, and the GM is super welcoming and on top of his game!

Source: Google

★ 5

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★ 5

I love LA Fitness Avenel!

Source: Google

★ 1

Absolutely disgusting treatment of their customer. I also would like a full refund as I was coerced into joining. I asked the sales lady if I could use my guest pass for the full 3 days before deciding, but she told me I had to sign up right then & there when I told her I wanted time to think about it. The sales tactics were not ethical. Then the collections department is overly aggressive & called me 4 times in one day before noon because my card was locked/declined. I understand them calling, but not back to back. They are relentless to get their money & will blow up your phone instead of being normal & just leaving a message, then following up the next day. Their billing dept is like breaking up with a psycho partner if you are even one day late. I soon after made a payment on the website & multiple attempts were made to still collect my monthly dues after I already paid. Their website & app are very antiquated, especially the app. Luckily my card declined almost 5+ times daily because I use the lock feature, but I kept getting notifications from my credit card company. I was hoping talking to Enrique, the manager, would put my concerns at ease, but he only increased my concerns as he did not answer my question about how to pay online properly so I don't keep having my card hit after the payment is satisfied. Enrique called me rude & ultimately hung up on me because he was not listening to me & he was wasting my time after I told him I was on break at work & had very limited time. Being direct when one is pressed for time is not rude, it's being to the point. I expressed to Enrique that I am a victim of identity theft & that I only feel comfortable paying online & asked him how to do so properly so I don't keep getting my card hit as he said I made a pre-payment so that's why my card kept getting hit, but he offered no resolution after asking him multiple times about how to pay properly on the website. Instead of listening to my needs and direct question, his response went directly against what I had just explained about me just wanting to pay online. He then proceeded to say I could pay at the gym location, which I explained I'm not always able to get to the gym & my question was direct "how do I pay online properly ?", which he ignored, not just once, but multiple times. He then proceeded to tell me that I could call the gym & pay with him directly. Again, that was not my question. When I expressed that he wasn't answering my question & that I was pressed for time & just needed a direct answer about how to pay online & at this point he called me rude & hung up on me as I was saying to him "so you are refusing to tell me how to pay online?" & all I heard was click in mid sentence. Last night, I also was speaking to JD (front desk worker) who was very nice and helpful with my issues & I have no idea why some female that works there unnecessarily interjected herself into our conversation & was very annoying. JD had everything under control. No idea why that female thought her 2 cents was welcome or needed. Myself & JD were doing just fine. To be honest, JD was my only positive experience at this location. In addition, there is hardly anyone cleaning the equipment or facilities outside of sweeping the locker rooms from what I saw during a busy time (7:30pm on a Wednesday). I did not see anyone wiping down anything & the shower drains were full of hair during my first visit. I also did not see a place where cleaning products were available to wipe down my treadmill before or after using it(unless I missed it).Lastly, I had scheduled an initial appt with a personal trainer when I first joined. The day of I had to cancel prior to our appt.I was told the personal trainer was busy when I called, but that they would return my call, but they never did call back & I never met with a PT. Overall, this gym has been a nightmare especially for someone who didn't want to join on day one & voiced this to the sales person. I am asking for a full refund as I was forced to join against my will & my wishes on day one.I cxld my acct

Source: Google

★ 1

worst gym ever, AC never works, all the broken equipment are on back order for 30 years.

Source: Google

★ 1

Signed up hoping for a decent gym experience. What I got instead was a front-desk greeter who acts like she’s guarding a fortress, not welcoming members.

Jessica clearly needs about 20 miles of personal space at all times — don’t ask questions, don’t make eye contact, and definitely don’t expect basic customer service. Her vibe says, “Why are you even here?” the moment you walk in. Every interaction felt like I was interrupting her day by simply existing.

It’s one thing to have an off day. It’s another to make an entire gym feel cold and uninviting. And unfortunately, that’s exactly what she does.

I canceled my membership because the atmosphere was just off — and Jessica’s attitude was the final straw. There are better gyms out there where you’re not made to feel like an inconvenience for showing up.

Source: Google

★ 1

I recently canceled my membership, and I’m honestly relieved to be done with this place.

The main reason? Jessica.
Her attitude is by far the worst I’ve ever encountered at any gym. Unfriendly, unhelpful, and completely unprofessional. Every interaction with her felt like I was an inconvenience rather than a paying customer. She talks down to people, rolls her eyes, and acts like answering questions is beneath her. That’s not the kind of energy anyone wants when walking into a gym.

I gave this location more than enough chances, but the constant negativity and poor customer service—especially from Jessica—pushed me to walk away.

I do NOT recommend LA Fitness in Avenel. There are better gyms in the area that actually value their members and hire staff who know how to treat people with respect.

Source: Google

★ 1

Source: Google