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Gym Fitness center Juice shop Personal trainer Pilates studio Summer camp organizer Swimming pool Weightlifting area Yoga studioAbout the Club
Multipurpose health and fitness facility
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Reviews
George Field
β 5
Medford Fitness/ BreakThru is one of the best fitness facilities in South Jersey . The Staff here are the best ! The Staff is very friendly and very professional π. I would recommend this gym to train at if your trying to get in better shape.
Source: Google
eser yildiz
β 5
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Susan Thomason
β 5
They have updated some of the equipment downstairs, a pool, racquetball court kickboxing, and many other activities in classes I enjoy my time at the gym.
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Andrew Dougherty
β 1
Advertised half price full year gym membership , been getting charged the full price monthly when I wanted to pay the full year. Talked to someone who said come in tomorrow & someone can help you. Came in , they said theyβd send an email to Jen. Itβs now been 2 weeks no response & my cards still being charged. Iβve spoken with other members who signed up at the same time & also are being charged the full price despite we all signed up because it was advertised half price full year gym membership. Pretty shady way of doing business , especially when itβs not worth $57.58 a month.
Source: Google
Kevin D.
β 5
Love the new equipment. Kevin at the front desk is the best
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Matt McHugh
β 5
Kevin is the boy!
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Joey McHugh
β 5
Kevin was the man!
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Colin Dowd
β 5
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Kevin Brown
β 5
A very nice and family friendly gym. Great for adults and kids with so much to do! Love it here!
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Olivia LeCates
β 5
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Sifu Lou DiLoreto
β 5
I teach Kung fu and Tai Chi. The staff are great. You can't go wrong training here.
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Brittany Sadusky
β 5
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pp wiener
β 5
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Jacob Gameron
β 5
Kev and Liv are the nicest and most helpful people ever. Liv always has a smile and greets me every time I come in. Kev might save your life in the pool and is very nice at the front desk
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tyler davis
β 5
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Logan Heim
β 5
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tyler aschim
β 5
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Alex K
β 5
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Cody Warren
β 5
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Kyle Jennings
β 5
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Jared Richardson
β 2
Have came and went a few times, they make it very difficult to cancel. Old equipment and not much variety for the price. Not bad if youβre local, but after switching to active fitness I feel much better paying slightly more for a much better experience. Not bad if you need to workout in a pinch
Source: Google
John Laney
β 5
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Properone
β 5
Five star fitness experience! Not as large in comparison to a lot of gyms but nevertheless still great. I really was impressed with the way the staff was very pleasant from the young man at the cafe to the front desk. The center offers a variety of classes too with very experienced and nice teachers. Swimming pool is small but nice even has the endless pool. The cafe has a lot of healthy yummy treats my shake had coconut water in it and it was so refreshing! Membership is a really affordable cost and you are welcome to a free 21 day trial membership before hand. Highly recommend and Iβm so glad I found this place!
Source: Google
Kapreecia
β 5
I've been enjoying my experience so far and I appreciate the childcare on site so that I can get a good workout in.
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Lori Curtis
β 5
The two staff people I know, Yannick Potts and Laura McCullough, are excellent assets to Medford Fitness.
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Charito Juarez
β 5
Very nice place to workout , clean and friendly
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jeffrey Franquet
β 5
Medford Fitness had me from hello! I literally walked into the main office and was immediately greeted with a big smile. I came to find out that big smile was the GM Jennifer! The old saying first impressions last forever was loud and clear for me. I knew immediately that I was comfortable at Medford Fitness. As I toured the facility I passed four people walking through the facility, and I was greeted with a smile Ms hello. I didnβt feel uncomfortable at all. I felt like there was everything you need at a gym to become the person you want to be. Iβm looking forward to being there more! Kudos to the owner and staff at Medford Fitness for doing a tremendous job!
Source: Google
Faith OβDonovan
β 1
I like the fact that the gym is 24 hours. Itβs really convenient since I work at night. The only unfortunate thing is the equipment is old and the gym is just very well maintained. One thing that really stood out to me is when benching the barbell is not a normal barbell itβs definitely heavier and longer Iβm not sure whatβs up with that but thatβs also another factor on why I really dislike this gym. Another thing that is also kinda weird is that itβs the pulleys weight doesnβt have actual weights it starts with 2 then goes to 4,6 all the way up to 12 but I have no idea what the weight actually is witch is crazy to me Iβve never seen that at a gym before and Iβve been going to gyms constantly for years. Overall not the worlds worst gym but I definitely would not go back again if it wasnβt for the fact that it was 24 hours I would have never went at all.
Source: Google
Victoria Juarez
β 5
Amazing place to exercise at π
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Lincoln Koleszar
β 5
Friendly gym with a small town feel! Great swim program for the kids while you work out! Win win!!!
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Katy Burgess
β 5
Love this facility!!! Great staff!!! Very helpful at front desk!!! Highly recommend this place!!!!
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Liz Curtis
β 5
Great local gym with convenient hours, friendly staff and lots of classes to choose from. Checks all the boxes.
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Nahum Juarez
β 5
Amazing place. Helpful staff from the moment you walk in. Smells amazing too
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John Stein
β 5
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Jenny W
β 5
Great local gym. Love the atmosphere!
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Lilly M
β 5
great environment!! staff is very friendly and helpful. i always feel comfortable going, and am excited to be there everyday! highly recommend
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Sean Holston
β 5
Clean and well kept gym with a nice home town feel. Everyoneβs always so helpful here
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Abygail Balsavage
β 5
Kyle at front desk is great! Friendly day in and day out!
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Aaron Barabuscio
β 5
Everything you need from a fitness facility! From personal training to aquatic and physical therapy. Great staff as well.
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John Robinson
β 5
Awesome gym. Very clean and the smoothie bar is awesome.
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Amy Jennings
β 5
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McKenna Krakowiecki
β 5
Love the atmosphere of the gym and the workers
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Hannah Aita
β 5
Lots of opportunities for group fitness/ cycling/ yoga etc., offers free child watch at nursery when working out, sauna in the bathroom(s), multiple types of cardio equipment (elliptical, treadmill, cycling bike, stair master, rowing machine) and squat racks (both assisted squat rack and unsupported). Kind staff!!
Source: Google
Alex Michaluk
β 5
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Denise Dunchick
β 5
Clean gym with great staff! My favorite part of my daily routine is visiting Medford fitness. Keep up the great work!
Source: Google
Lia Bendixen
β 1
If Medford Fitness even cares and reads their reviews, I hope it will respond. I joined knowing that the equipment and facility is old and poorly maintained. The whole place is well past due for an update. But aside from that, I have been trying to cancel my membership sinch March of 2023!!!!!!! I sent the email as instructed, paid outstanding fees, have an email that says the last payment is May 4, 2023 and yet I've been charged up to the end of December. I am now a month and a half in emailing back and forth with Jennifer who is trying to figure out what is going on. At least she stopped the payments and even though she confirmed the refund for December, I am yet to see that. I am all for supporting local business but not this one! STAY AWAY from this place.
Source: Google
Alice Cundiff
β 3
They raised it to 56.00 a month , a lot of the equipment is old and falling apart , I lift weights and itβs nearly impossible to get on a machine with all the teens who come in and hang out with their friends on the machines . Iβve said something a couple of times and no one seems to care , a couple people I know have left for that reason . I stay because itβs so convenient to my house but Iβve contemplated leaving a couple of times. Other than that the personal trainers are great , they need an βadult β area with weight benches and equip
Source: Google
Colin Scattergood
β 4
Pretty good gym. Showers are close to needing renovation. But pretty okay otherwise.
Source: Google
Lauren Schildt
β 1
Wish I could give zero stars. I would not recommend that parents spend their money and time on swim lessons here. My child went here for 8 months and learned no life-saving swim skills, let alone actual technique. We continued coming because she really liked her instructor but eventually her teacher ended up being rude and condescending, telling our child that they were not a "good listener" and that's what caused us to switch.
Not to mention that the pool itself is extremely outdated, as is the swim equipment, pool area, and billing process. The main wall in the pool area is literally crumbling, pool noodles are ripped and stained, puddles of water all over the concrete. There is no way to cancel or reschedule classes properly either. If you do not keep track of lessons paid for vs. lessons attended, you will lose out completely. The lessons were very overpriced for the condition the entire gym is in.
We currently have seen amazing progress at our new swim school, paying the same per month. I only wish we had made the change sooner.
Source: Google
James Michael
β 1
Your future self will thank you. Cancellation is the worst process. Plus they charge you for 2 months.
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John Perides
β 5
This is a complete fitness center with every imaginable type of equipment, experienced trainers, classes, PT Professionals, Olympic size pool, Endless Pool, saunas amd complete locker room facilities.
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David Martin
β 4
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Patricia Meller
β 5
Personal trainers are awesome! There are lots of equipment and space. What I really like is that there are quiet areas where you can do your workout for those days when you feel like being alone. Also has a great swimming pool area. Staff and fellow clients are friendly and respectful. Great experience!
Source: Google
Tim Rose
β 1
I like the gym for what it is at the price it wasβ¦unfortunately they just unexpectedly raised the price 10 dollars a month.. I do not think this is a 50 dollar a month gym. The equipment is old and breaks all the time. I just feel like Iβm getting ripped off to be honest. They try to hide it by saying itβs only going up 5 dollars a pay period. Weβll when they charge you every 2 weeks thatβs 10 bucks a month. Thanks Medford fitness probably going to cancel.
Source: Google
Adam Arnold
β 1
Damn near most of the machines are in some form of disrepair or falling apart, several barbells are missing, and they always find some way to change you more money without much warning. They also updated their freezing policy which now involves a third party making the process all the more inconvenient and costing a constant monthly fee.
UPDATE:
I specifically requested my account be cancelled and here I come to fins several months later they chose to just freeze the account and have started to bill me once again. I've been charged for 3 bi-weekly payments for a service I specifically asked to be cancelled. It's un-believable the lengths they'll go to put a hand in your wallet
Source: Google
kekoa werner
β 5
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kyle j
β 5
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Brian Rauch
β 5
Clean, excellent locker rooms, love the sauna and pool, they have 2 stepper machines which I lobe as I can always get my cardio in. Also let's not forget the staff, friendly and helpful to the person!
Source: Google
John s. Burdey
β 5
Great facility! 100% sanitized throughout the day. A vast array of equipment as well as a pool for you to exercise with or in. Friendly staff and plenty of secure parking.
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D M
β 5
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John Burdey
β 5
1st time back in several years. A very welcoming feeling. They are going above and beyond to keep up with CDC Regulations. A very safe space with a massive amount of weights, cardio and fitness options. Highly recommend!
Source: Google
Reaghan Jennings
β 1
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malina becker
β 5
First time at Medford Fitness. I had loved the atmosphere and the equiment looked clean and amazing! Donnie had answered all of my questions and concerns. Overall great gym and place for a great workout.
Source: Google
Dillon Ferrari
β 2
Been a member for 7 years. In the 7 years Iβve spent there, little has changed. In the weight lifting area, equipment is heavily rusted and paint is chipped on mostly every machine. Thereβs a difference between an βold schoolβ gym and a gym that lacks maintenance and cleanliness. Most sensible weight lifters would be turned off. Cable attachments sitting in a toy bin, rusted. Locker rooms arenβt the cleanest. Almost every time I test a hand sanitizer or soap dispenser, it is out.
Solutions: paint machines/racks and discolored walls, replace a barbell or two, vacuum the floors to prevent dust and long hairs from accumulating, invest in a new piece of equipment. Yes there are a few new stairmasters and upstairs flooring, however the ease of appealing high school lifters (your main crowd) means attrition is probably high, because they donβt know any better. Still waiting on a call from the owner, was told i would receive a call weeks ago . Hopefully when he/she finally comes in they will find a message.
Source: Google
Jame583 Lolshark
β 5
One particular worker is always a pleasure at the front desk named Sammy. He does a good job....πͺ
Source: Google
Danni Hutch
β 5
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Alec Boyd
β 5
Good gym samson is great front desk worker needs raise asap
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Morgan Doherty
β 5
Great gym that can meet a variety of workout preferences. They also great staff, such as Sampson and many others.
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Jordan Dougherty
β 5
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Cheryl Bauer
β 5
Awesome Gym. Sampson at the front desk is always there to greet you with a smile and warm welcome. Brendon is a very patient swim instructor to my 8 year old.
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allie chang
β 5
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carson quigley
β 5
The front desk worker Samson is really nice
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Sean Kelly
β 5
Samson is the best!
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Noah Senft
β 5
Samson was very nice and welcoming at the front desk.
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Kathy Sagerman
β 5
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Brenden Deely
β 5
Samson at the front helped a lot when I needed help
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Tommy Nickles
β 5
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Steve Lee
β 5
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carly gundersen
β 5
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Kyle Jennings
β 5
Great Trainers! 10/10 cleanliness! Friendly staff & great managers!
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john odorisio
β 5
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Jay Stokes
β 5
Great atmosphere and welcoming people. Good equipment and cleanliness as well.
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Ben Cottrell
β 5
Great gym
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Anthony Morici
β 5
The manager/personal trainer Donnie is the man, 10/10 would recommend
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Victoria Wilson
β 5
Staff is friendly, and the facility is clean. There are two floors filled with space and machines, so itβs perfect whether youβre there with people or just by yourself.
Source: Google
jaime desman
β 5
JOIN THIS GYM! YOU WILL NOT REGRET IT! Detailed Experience Below.
Joining a gym is a very scary experience if you have zero experience with fitness. On a whim, I walked into Medford Fitness to "look around". I was welcomed right away by Donnie. He asked me if I wanted a tour and while we walked, we walked and talked very casually about fitness history, goals, and life. The gym kept going and going and going. There are various workout rooms for classes, racquet ball courts, a pool, a current pool with a treadmill for low impact (YAS PLEASE), and all the weights and weight machines you could ask for. I was incredibly please by the cleanliness and attention to placement when it came to locker rooms, and equipment.
When the tour was done, Andy, head of training, came over as I asked about the training classes that are offered. Donnie and Andy were informative and knowledgeable, but more than that, they listened and made recommendations based on what would be best for me. They recommended starting with Sherry in the HIIT Fit class that met 5 days a week, and then explained it was because I had no background, and this would give me the foundations of how to exercise without hurting myself. Needless to say, I joined right away.
I've been to 3 weeks of HIIT Fit and Sherry is amazing! The workouts have the same format, but she creates new workouts daily. She also pays close attention to each participants and encourages you to do what you can, while still pushing you, and holding you accountable. The community in the class is amazing and after only 3 weeks, I feel like I have a support system, as we laugh, complain and push through the pain to complete our workouts. I didn't realize that the woman next to me, Jen, worked at the gym until weeks into the class (which was a little embarrassing as I was complaining about how working out was the worst thing in the world). Medford Fitness creates an encouraging, safe, supportive environment, which is exactly what I was looking for when I moved to Medford Lakes. JOIN THIS GYM! YOU WILL NOT REGRET IT!
Source: Google
Loren Santamaria
β 5
The new GM is absolutely wonderful. Great place to workout. HIIT and small group rock.
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Jason DiCroce
β 5
Hit class phenomenal tonight!
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Linda Hoffman
β 5
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Heidi Grundeland
β 5
Really great HIIT classes!
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John Asfar
β 5
Fun workout! Whoo Hoo!
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Gracie Grundeland
β 5
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Gretl Gallagher
β 5
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Stephanee Kwelty
β 5
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Sophia Davies
β 5
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Diana Taylor
β 5
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Nickolas Ratcliffe
β 5
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Dan Kratz
β 5
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Jared Heitzman
β 5
Sick gym forsure get in there and get active
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Jason Dicroce
β 5
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Natalie Dorn
β 5
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Alyssa Vosler
β 5
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Caden G24
β 5
First gym membership, parents weren't sure but the no contracts and freeze option won them over. Equipment is great....dumbbells up to 125 lbs! Donnie answered all the questions. A++
Source: Google
Jason West
β 5
Wasn't sure about this gym because it's a 40 min drive for me but checked it out on a recommendation of a friend. Gym is amazing! All the equipment you need plus some. Very clean as well. Met with a manager named Donnie and he took care of everything for me. You could tell I wasn't just a sales stat to him. Signed on the spot, going on week 3 and no regrets.
Source: Google
Emma Moore
β 4
The group exercise class with Linda was great! Lots of toning and bodyweight exercises with a good stretch at the end.
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hayley faber
β 5
I love this gym! Itβs so friendly and everyone there is nice! Very large facility with a lot of options for the whole family. Great place to meet people and get in shape. Very professional- the best gym Iβve ever been too!
Source: Google
David Mason
β 5
The GM Jen was really informative and helped with the membership. The management has really improved over the last month. The owner did a great hire
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Sherry Russell
β 5
The general manager Jen is awesome! Great place to workout!
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Dominique Putney
β 5
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Jen Dorn
β 5
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S.P. McMullen Mechanical Construction
β 1
If only Zero stars was an option.
Let me tell you my wife had a membership which she have never used. Maybe went once every two months. Then the pandemic hit and they were charging my credit card monthly and I had enough. My wife called and told them to cancel ,which they did. Then months later I noticed a charge from them on my credit card statement, so I had the CC disputed.
About half year later I get a bill in the mail from a collections company's they want $207.00
Absolutely absurd. Stay away . And I won't pay.
Source: Google
Ellis Walding
β 5
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Tracy Fraizer
β 1
I am always hesitant to post a negative review, but the time has come. We cancelled our membership per the agreement. Now that the gym has reopened, I am still being charged. Very unorganized, and I would not recommend this facility. I made my agreement with the gym, not a third party billing service. It should not be my job to correct communication between Medford Fitness and the billing company.
Update June 1, 2021: Despite having received a written verification of cancellation from Medford Fitness, we are still being billed for the account. The man I spoke with was very kind and polite, but I have doubts this will be resolved. I may have to cancel the card on file. I would not recommend this place to anyone, as their billing system is so chaotic, it basically cannot be cancelled. I'd look elsewhere for your fitness needs.
Update: June 2, 2021: I finally received a call from the owner, Maureen. She acknowledged receipt of my cancellation request in 2020. The email asked that we call regarding my son' account. We called either the billing company, or the Fitness Center, I am not sure which. Was assured the contract was cancelled, but received no written confirmation. Initailla, they offered to cancel the contract as of 1 June 2021, despite having already acknowledging receipt of our cancellation. Maureen offered to pay me half of the money that was due, stating this has been a hard year for her and all businesses due to COVID. I expressed to her that COVID was not my fault, and I should not have to pay for something I don't owe because her year was rough. This behavior and response of this organization is completely unacceptable. I hate to employ an attorney for the sake of a few hundred dollars, but that is really what Maureen encouraged me to do. They know most people will not waste their time and effort over this, so they continue to take advantage of people for no other reason than they can. I would love to be able to write another update with some positive news, but I doubt that will happen. Perhaps the complaint I just filed with the local BBB will prompt further review from the ownership. Let the buyer beware when engaging with this company.
Source: Google
Nicholas Davidson
β 1
Worst experience ever with this gym. Fraudulent charges, cancelled membership with 3 months notice, and charges keep coming. We moved out of states 3 years ago! Stay away!!
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Brianna Johnston
β 1
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Steven Huesser
β 5
Great, clean, comfortable gym! Been working with Sherry Russell for personal training and I'm always impressed with how much she genuinely cares about every single one of her clients progress. The whole staff is friendly and, honestly, a bit more experienced than the other gyms I've visited in the area. I definitely recommend checking it out.
Source: Google
Kayla Smith
β 4
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Carol Hart
β 1
Beware of this place. Our family has now been the victim of 2 fraudulent collection claims in the past month. We were members more than 10 years ago, and suddenly in August 2020 we began to be billed through our American Express card for monthly membership. This billing was unauthorized and fraudulent. Calls to the club were useless, and the billing continued. In the end it was the Fraud Department of Amex that settled this dispute and resulted in the reimbursement of our money. Today we received a letter from a credit company claiming that our daughter owed the club $234.10. She has not lived in NJ for at least 9 years. If you like the club, go for it. But watch your credit card bills.
Source: Google
Suzanne Dougherty
β 5
Great workouts excellent instructor good social distancing great way to start your day
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Kuffar the Deplorable
β 4
Good place. This mask wearing is insane but not MF fault. Got to lose my 20lbs of Crona weight.....
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Melanie McLaughlin
β 5
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Christian Vasta
β 1
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bret's journel
β 1
Great place concerned employees
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Eric Fiorini
β 5
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Daniel Bezden
β 2
Started with a $10 monthly fee, which was raised to $25 without any kind of notice. Whenever you place your membership on hold, they don't send you any emails whatsoever so they start charging you again once your membership resumes, so if you forget about your hold you'll just keep paying unknowingly. There is a $45 annual fee which they conveniently don't tell you about. And lastly, when you try to cancel, you have to keep paying for two more months. The equipment itself is OK, but I would definitely not recommend this gym.
Source: Google
Laurie Maloney
β 5
Love training here. Sheena is amazing along with the other trainers here. They've been very diligent to provide daily workouts to the members during COVID closure. Would recommend!
Source: Google
James Michael
β 2
This gym isn't as clean as one thinks. Constantly people aren't cleaning the equipment they are using. Very hard to get out of the membership. Can't just cancel like other gyms.
Source: Google
Mary
β 5
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Tron Gaming
β 5
Great energy in this gym. Everyone here is very nice and friendly and the gym itself is very clean. The machines are up to date and the music is great. Highly recommend!
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Anthony A
β 5
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Nia D
β 5
Staff is super nice and helpful!
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Tyler Mccormack
β 5
Very helpful staff
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Ruthie Stitt
β 5
Excellent spin class instructors! The combo weight/spin classes are awesome. Have loved every class I have been to!
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Gretchen Meise
β 5
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JD Wagner
β 5
I love the new equipment and excited about the endless pool thatβs coming!
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Eric Spires
β 5
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Jarret DeHart
β 5
Very helpful, friendly staff. Great facilities. Craig is a ROCKSTAR!
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Caleb Longshaw
β 5
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Madison Chant
β 5
In addition to the variety of ways to get fit, Medford Fitness offers numerous classes including spin classes for no additional charge. The staff is incredibly supportive and friendly. Great experience all around.
Source: Google
Hunter Piper
β 5
First off, amazing staff, always there to assist in any way possible. The gym equipment is all that you may need and more, with plenty of machines and cardio equipment to handle the daily βrush hourβ.
Source: Google
Jewells
β 3
Brittany is THE BEST THING THERE. Yannick seems pretty awesome too from what I see. They both have an amazingly kind yet skilled approach to helping your child learn the best techniques. I've only worked with Brittany and she's great with my son who's 6. She also is the reason why I go there for lessons for my son. I was spoken to rudely by management and it was HER DECENCY that made me bring him back after being told that they didn't know my son would want to take showers after breeding in the pool. She smoothed it over and we're still attending.
Source: Google
Storm Cone
β 5
Great gym, friendly staff and people, equipment is top notch!
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Ani King
β 5
Awesome gym!
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blanketcover18
β 5
Always friendly staff, equipment is pretty solid
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Jonathan Falcone
β 5
Clean gym, friendly staff!
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Frank Christy
β 1
Walked in and walked out. Went with Planet fitness instead.
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Ian
β 1
They told me they would cancel my membership.... A year later I found they were still billing me. I went in and they told me if i paid that months dues plus the enhancement fee it would be my last payment. All I had to do was call their billing service and cancel it. When i did that they told me i still had to pay for 2 more months. These people lie and steal.
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Paul Neilson
β 1
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Nicole McNally
β 5
I'm so happy since I've started going here almost a year ago. It's clean, the classes are great, the staff are awesome, happy, and helpful. I look forward to my time at the gym!
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Antonino Milani
β 1
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D N
β 1
STAY AWAY !! Equipment is constantly in disrepair.... the place is filthy... and group fitness offers nothing for men under 80. Every 5 years they paint something and then announce "newly renovated". Total cesspool.
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Mark Kitz
β 5
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Julie Duncan
β 5
I am very pleased with the management here and how accommodating they are! I have had mixed feelings about joining a gym being a college student and how the memberships would work but Charisse is the best and works with you to fit your needs!! Love this place!!
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Jacqui Schmidt
β 5
management is always accommodating and ready to help. Clean facility and has everything you need!
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Payton Goad
β 5
I love this place! Iβbe been coming here for years now and Iβve seen it be remodeled and upgraded throughout the years and it has everything anyone could need including a sauna and indoor pool. The staff is great and very accommodating!!
Source: Google
H Mazz
β 4
Management saw my previous comment about what I was unhappy with, Knowing I've been a member for so long they asked to hear what I thought had changed that made me unhappy. My opinions matter to them! They couldn't have been any nicer. Reminds me why I love going here.
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Byron Wright
β 4
Great place to work out
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Janet Kimenhour
β 4
Friendly, accessible, welcoming.
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J W
β 1
I would rate 0 if I could. I joined to be with a personal trainer, and was placed with a really great one. He was very supportive and informative but we had scheduling issues. He ended up changing businesses and the one they replaced him with couldn't work around my work schedule either, which was apparently my fault. I then lost my job, and put my membership on hold, they reinstated my membership and charged without permission before I was able to find another job. The owner is a lawyer, which is what I was told when trying to cancel my membership, as a warning that I would not be receiving any refund, and would be charged $275/month for an entire year (after only being a member for 2 months, and not being satisfied or having received the services I paid for). I was told if I decided not to have a personal trainer I would only be charged for a monthly membership fee, and that if I decided to cancel my membership it was as simple as an early cancellation fee. I was most definitely not informed of the 1 year commitment. Now Im trying to join another gym in the area and am not receiving any communication or service and wondering if they perhaps tried to have me blacklisted. Might be a little paranoid, but they really put me through hell.
Source: Google
Linda Neff
β 1
Do not purchase a Groupon for this place or any offers. Their practices are very questionable and they push you for credit card information and signature without showing you a contract. They become very uncomfortable when you ask for a contract. When you finally see a contract the verbiage does not match what they tell you. Stay away.
Source: Google
Lori Doyle
β 1
Be forewarned...once you join, it is almost impossible to end your membership. I've been a member for quite some time and like the facility and the instructors. But my son is having a nightmare trying to cancel his membership. When he joined, he had just graduated from college and was assured that if he got a job that required him to move, he wouldn't have any problem cancelling his membership. He told the Medford Fitness person who sold him the membership that he was looking for a job in Philadelphia and was assured that if he moved to Philly, he could cancel. Well, he got a job in Philadelphia and moved to Center City. He's been trying to cancel his membership and has had to deal with ABC Financial Services. This has been going on for several months. He sent them proof of his new address as they requested and and they still refuse to terminate it. Infuriating!
Source: Google
Cory Wingerter
β 5
Source: Google
Frank Donnelly
β 5
Great facility and people
Source: Google
Angie Monter
β 3
Love them gym and patrons
Source: Google
Jackie Schluth
β 2
Hate to give this place a bad review, but I'm currently dealing with an absolute nightmare trying to cancel my membership. And it looks like I'm not the only customer after reading these other reviews. I was told there would be no issues if I had to cancel due to having to move for work, and so far I've been trying to cancel my membership for over two weeks. I left several emails and voicemails for managers to contact me back but no reply. Each time I'm told it's canceled, either by Medford or their billing company, and then the billing company continues to still charge me. Between Medford Fitness and their billing company (**mostly their billing company), I have never experienced such lack of organization and structure on how to handle communication and client services. Love the gym and the people there (Charise & Nick the managers are great), but wouldn't recommend others to get a membership here unless you're definitely going to be staying for years at a time.
Source: Google
James Lamb
β 1
Cancellation problems just like other customers. Go to snap. They have a better run system and cheaper and if you need to cancel you don't have to pay for not even going. Unreal
Source: Google
Judy Baran
β 5
Great classes!
Source: Google
Paul B
β 2
Just like every other fitness center on the planet, managed like it doesn't make money. Was a loyal member for a number of years. Tried to cancel back in August in person, understood I was only going to be charged two more months, found out I'm still being charged and had to cancel again. Very disappointed. Other local gyms, like Snap Fitness, are smaller but much better run.
2 stars because they have a lot of equipment. Otherwise it's expensive for the lackluster quality and the hours on weekends are terrible.
Source: Google
Alex Hilge
β 5
I just joined two weeks ago. A super friendly staff helped me with exactly what i needed and even offered me a less expensive program than i can in on!!
top notch
Source: Google
Ryan Watson
β 3
Always seem to be fixing something there. New ownership took over recently so hopefully they improve some things. I like that they have racquetball courts.
Source: Google
Michael England
β 2
Obviously this is my own personal experience. I decided to join this gym about a year ago as a friend mentioned this was where they were a member. Overall, the facility is fairly small, and during peak hours parking is limited. Shortly after I joined, my friend left for another gym. I've had some staff be nice, and others are rather rude. For the price, I wish I went with the other local gym. At one point, I had switched my CC information on file with their billing company, and yet was charged for late fees - as they said they still only had the old CC information on file. I argued, but never got a credit. Then, I canceled my membership in April (which as stated in the contract they will charge you for two months thereafter) and I just found out they're still charging me (three months later). So now I have to argue that. Personally, it's just been an overall bad experience.
Source: Google