★ 2

The late policy lacks rational exceptions. Living in Hoboken, I leave really early to get here acceptably early. However there's unpredictable road closures and traffic driving over. I understand you want to set a punctual precedent but it leaves a customer with the worst feeling in the world to get here a few minutes late after fighting unexpected city traffic only to be told I can't join despite plenty of open spots. Now I get to fight traffic home again without a good burn. Really stupid policy.

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★ 5

Diana at the front desk is a total rockstar! She's always welcoming with a genuine smile, handles questions with ease, and makes you feel right at home from the moment you walk in. And Coach Nicole? She's phenomenal! Her coaching is top-tier—full of energy, precise instructions, and tailored motivation that pushes everyone to perform their best while having fun. I've seen huge improvements in my speed and strength thanks to her classes. If you're in Jersey City and looking for a motivating, results-oriented gym, OTF is it.

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★ 5

The place is always clean. The equipment is in excellent condition. The staff is always friendly.

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★ 5

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★ 5

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★ 5

Nicole always pushes me to do my best and keeps me motivated to continue increasing weights!

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★ 5

Coach Nicole is my favorite. Her sessions are always well-structured, challenging, and tailored to my personal goals.

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★ 5

This studio is awesome. Great front desk agents and really great coaching

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★ 5

Coach Chad at Orangetheory brings unmatched energy and motivation every class!
He pushes you to hit your goals while keeping the vibe positive and fun.
Hands down one of the best coaches I’ve trained with! 💪🔥

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★ 5

If you really want to work on your body, this is the place for you.

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★ 1

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★ 5

Great and Fun sessions! Always enjoyed working with Nicole.

Highly recommend.

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★ 4

Orange theory is really nice. They have different workouts everyday. All the trainers are superb but my fav is karl..

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★ 5

I have been going to this location for over a year now and love it! The front desk staff is so helpful and welcoming. Also, I love the coaches, especially Chad!! He is always so helpful. 10/10 recommend this place!

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★ 5

Been going here for 8 years and love this studio… also love coach Chad, Seth, Nick and Nicole. All of them!!!

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★ 5

Been a regular since 2022.
Big fan of the coaches and different class options that Orange theory has to offer.

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★ 5

I love all the coaches here
Nick ,Chad and Nicole are so attentive and kind

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★ 5

Sergio, Q, Chad, Nick, you name it! They’re all amazing! The front desk lady was very nice to me as well, and I love having conversations with her - can’t wait for my next visit!

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★ 3

I’ve been doing OTF classes since 2018 and have done it across many studios. This one has amazing professionals, but not much flexibility when it comes to late cancels which is completely fair, however, if you have a sick kid and is up all night, they won’t be flexible. Aside from that, you should definitely try it out!

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★ 5

Best gym to keep you motivated. Stay away from Nick though, he's the rudest instructor at otf I've ever encountered

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★ 5

I love Orange theory Jersey city! I’ve been coming here for almost two years now and upgraded to a premier membership! Coach Nicole and Coach Nick are great!!!

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★ 5

Sergio is my favorite instructor! Best music and energy

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★ 4

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★ 5

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★ 1

SCAMMERS!!! DONT BUY THEIR CLASS PACKS - you will not be able to use in any other studio without paying extra surcharge per class. Poor customer service and professionalism!!!

I made the worst mistake of buying a class pack from them and moved to another state. They have no decency and my class pack is not usable since I moved because it costs $11 per class to use it. No HELP HAS BEEN PROVIDED STILL!!! THEY SUCK!!!

I had the same issue with Core power yoga studio but they resolved it seamlessly and refunded me.

My advice: Buy a treadmill at home with some trainer that can motivate you on youtube rather than wasting any money on them.

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★ 5

Everything about this OTF studio is great! Convenient location, supportive staff and amazing coaches. Shout out to Coach Chad, Nick and Nicole!

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★ 5

The HIIT routine at OTF is a great workout for the hour. The coaches are all great and I always leave feeling satisfied.

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★ 5

Nicole is the best! She really pushes you to do your personal best.

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★ 1

I had a disappointing experience at this fitness studio. Arrived 23 minutes before my first class only to be told at the front desk that I needed to be there 30 minutes early or I couldn't participate. When I explained there was no communication about this policy(meaning you are not able to attend a class if you are not strictly here 30 mins before) via email, text, or phone, they simply claimed "we tried to reach you" - but I received no calls from this location.

The lack of professionalism and customer service was shocking. If you have strict check-in policies, proper communication is essential. The dismissive attitude made the situation even worse.

Would give zero stars if possible. Not recommended for anyone expecting basic courtesy or clear communication from a business.​​​​​​​​​​​​​​​​

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★ 5

All the coaches at this studio are the best, especially Q, Sergio and Nicole. They know each one of us well - our strength, weakness, everything and make the class easy yet challenging for us. Energy of this studio is the best.

Also, best music and playlist. Front desk is very helpful and friendly. Can’t stop raving about the studio.

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★ 1

I HAVE BEEN ROBBED OFF $500 AND THERE IS NO HELP!!!

I WISH THERE WERE ZERO STARS!

FRAUD STUDIO - DONT BUY THEIR CLASS PACKS!

I bought the 30 class pack for Orangetheory at this studio last year when I was told at the studio that the 30 class pack is valid for LIFETIME and across US studios. Please dont go for their false words. They are LIARS!!! I bought it last year MARCH 2022 and had it on my account until today AUGUST 2023. When I called the studio to transfer my classes today to another location as I relocated to another state, they were extremely rude and did not transfer my classes. Instead, they removed my 30 classes from my account completely.

THIS STUDIO HAS FRAUD MEMBERSHIP PACKS AND DONT GO HERE UNLESS YOU WANT TO THROW YOUR MONEY AWAY!

WE CALLED OTHER ORANGETHEORY STUDIOS AND THEY ALSO SAID CLASS PACKS NEVER EXPIRE BUT THIS STUDIO STILL DID NOT HONOR THAT!!! WORST EXPERIENCE EVER!!!

**UPDATE**: STILL STUCK WITH THEIR CLASS PASS AND NO REFUND. IF I USE IT IN ANY OTHER STUDIO - THEY WILL CHARGE $11 SURCHARGE PER CLASS. POOR SERVICE!

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★ 5

Orange Theory has been my fitness studio for the past two years, and it's been nothing short of amazing. The coaches are awesome - Coach Q (my favourite coach!!) and Nick stand out as exceptional motivators, always pushing me to give my best. And let's not forget about the incredible energy and enthusiasm from coaches like Nicole, Chad, and Sergio - they are awesome too.

The music pumps up the atmosphere, and the equipments are good, making every workout session enjoyable and effective. At the front desk, Jordy has a friendly demeanor and is really helpful!

The 8-hour cancellation policy can sometimes be a challenge, but that’s a company policy & not specific to studio.

In summary, Orange Theory has not only helped me achieve my fitness goals but has also become a place I look forward to visiting every day.

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★ 5

Wonderful facility. Great coaches and very friendly staff.

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★ 4

I really like OTF and have been taking more than three classes a week on average for over a year at this studio. Even when I travel to other cities, I tend to check out their OTF locations. I really like all the trainers and staff here, except for one person I don’t really understand.

I was literally only one minute late to class, the class clearly had space, but he didn’t let me in. It happened another time with this guy as ell. I am usually on time, but few times when I’ve been late by just a couple of minutes, the other staff have all been more understanding. But this guy tells me things like, “The system automatically closes the log-in,” which I don’t see happening with other staff—so it seems completely made up to me.

Take it easy, man; it’s not the military. Maybe he just doesn’t like me, or maybe it’s some form of racism, but it’s a shame since I love everything else about this studio.

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★ 5

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★ 1

The staff members are rude and not accommodating. Not the place i want to spend a premium to workout. There are better studios and gyms in the area.

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★ 1

I ran a little late to the class (around 7-8 minutes) and was not let in. Understand they have their policies but the class was still warming up and someone went in right before me. You guys need to understand that this location is in downtown with no parking and there's traffic during rush hour and show a little grace period. Will not come back here.

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★ 5

Love this location! Great coaches and a great front desk staff

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★ 1

Worst OTF I’ve had to frequent by a long shot and I’ve gone to studios all over the country (and even Tokyo).

Management is looking to steal all they can from you. Staff is rude and not accommodating. PTs couldn’t even be bothered to pretend like they care or are inappropriately flirtatious with guests. Facilities and bathrooms are constantly dirty. Equipment is old and falling apart and often out of service. Ended up biting the bullet and paying extra to use the Manhattan ones and definitely worth the extra $120.

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★ 1

Disclaimer: I am OT member of other sites. It is a very unpleasant morning at this site. The front desk staff is very unprofessional and disrespectful to customers and does not put OT's interests first. He should be fired. I booked the first free lesson and I was planning to sign up for a monthly membership right after the class. I arrived 15 minutes early and was told that because I didn't arrive 30 minutes early, I would have to pay $28 to attend the class. Apparently we still have enough time to walk around and take the class. The customer service staff should have handled this situation better but he chose to be unprofessional and attack me when I refused to do so. My friend (a long-term monthly member) was also insulted and decided to quit. For what it’s worth, my friend told me that stuff at other OT locations is much more friendly.

I’m not surprised that this OT’s rating is so low (other gyms are 4.8ish). No wonder the staff completely ignores their service attitude.

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★ 5

OTF Jersey City has been a game-changer for me. Coming from another studio I can honestly say the environment here is unmatched. The coaches are incredibly dedicated and knowledgeable, providing not just workouts but genuine support and encouragement. They tailor each session to push us to our best, whether we're beginners or seasoned athletes. The community atmosphere is truly special; everyone motivates each other to reach their goals while also having a little bit of fun!! Whether you’re serious about fitness or just need a change in routine, OTF is the place to be

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★ 5

Back in April I signed up for OT not knowing what to expect and I’ve loved it ever since. I’ll start with the front desk, every single one of them is awesome. I’ve been at a lot of gyms in my life and they are the most helpful desk by far. Then it goes to the trainers who give their all to push you. From Nick, Q, Sergio and Chad to name a few…everyone is awesome. Would recommend to everyone!

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★ 5

Great location! Great staff/coaches 10/10

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★ 5

Best OTF I’ve been too! Clean, good music, great coaches

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★ 5

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★ 5

OTF JC is centrally located in the heart of Newport, Jersey City, a quick walk from multiple path stations. The crew of coaches is top-notch, approachable, and always ready to push you through a workout that will challenge you and leave you sweating. New members can rely on having more personal attention to ensure they understand the flow of the class, and how to use the equipment. There are lockers to store ur belongings and hangers to hang your clothes or jacket while in class. The staff at the front desk is warm and always makes an effort to ensure the experience is smooth. Highly recommend you check it out!

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★ 5

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★ 5

I have been working out at OTF Jersey City for last 2 years. Amazingly fun environment . Supportive coaches and a lot of gains.

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★ 5

Im fully addicted to Jersey City OTF. Great coaches and staff. Challenging and inspiring workouts. 10/10!

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★ 5

I've been attending Orangetheory Fitness regularly for the last two years, and it has been an incredible journey! The combination of cardio, strength training, and rowing provides a comprehensive and dynamic workout that keeps me engaged and motivated.

The coaches are exceptional—knowledgeable, supportive, and always ready to offer modifications or challenges based on individual fitness levels. The sense of community at Orangetheory is also remarkable. From the friendly staff to the camaraderie among fellow members, it feels like being part of a fitness family.

The variety in the workouts ensures that no two sessions are ever the same, preventing any chance of monotony. I've seen significant improvements in my strength, endurance, and overall fitness, and I genuinely look forward to each class.

If you're looking for a workout that delivers results, challenges you, and offers a supportive environment, I highly recommend Orangetheory Fitness.

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★ 5

I’ve been doing orange theory on and off for the past few years and it’s been a great experience! The workouts never get boring and it’s helped me really actually enjoy working out again. The staff at this studio is great and everyone is super friendly!

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★ 5

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★ 5

I love Orange Theory, and have been going for a couple of years now. I’m at the Jersey City location now and love it.

I prefer group fitness over normal gyms. I don’t have to think about anything, just show up and get a great workout.

They keep it interesting, changing the workouts every single day, playing music, and hosting little challenges and benchmarks. They have a great app that shows you all of your performance data.

This place is fun and perfect, highly recommend.

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★ 5

I started working out at Orange Theory (Jersey City location) since the summer of 2023. The coaches are very passionate! I loved it to the point that I convinced my partner to join last year! If you are into group exercises and high-intensive training type of workout and live in Jersey City or Hoboken, I highly recommend!

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★ 5

OrangeTheory provides the best circuit-style workout in a city with limited space. This location boasts great roster of coaches and the best front desk staff!

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★ 5

Could not love OTF in JC any more than I do. And them coaches? Bay-BEE, they are hard to beat (and I’ve travelled the world going to different studios!).

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★ 5

Great gym!!

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★ 5

BEST workouts BEST coaches BEST hour of my day!!

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★ 5

Great classes, instructors and staff!

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★ 5

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★ 5

Great coaches and workout environment!

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★ 5

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★ 1

I've been a member for 4 years. They locked me inside the studio after the workout. There was no staff no one i could communicate with and to top it all of their costumer service through the app is only through email. I'm still looking for a resolution for this problem but be aware you might be locked inside if you dare to use the restroom after the last class.

Don't get me wrong the coaches are great but after this experience do I really want to workout here? Oh did I say I only got a "I'm sorry" from staff after having almost having a panick attack.

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★ 1

If I can give this studio a 0 I would. It’s my third time trying their classes and I am very disappointed so far. The classes are very crowded there is barley space to do your workouts. The coaches are very rude and do not care about your pose and even correct you. I see them talking to their favorite people or in and out of the classes and their mind is else where. I’ll finish up my month and find another studio that would appreciate me as a client that wants to achieve my goals. Don’t waist your time and money here!!

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★ 3

I have been a member of Orange theory for quite sometime now. I like the whole concept of it and getting results as well. However, the current manager at studio is very rude and non-polite. She doesn’t know how to handle clients politely. Whether it’s allotting slots in the class or otherwise, she doesn’t gives direct answer and everytime she replies, there’s sense of rudeness and zero sense of politeness. I would ask the authorities to please give her the feedback. Wish I knew her name to share more details but unfortunately I don’t. She’s creating a negative experience for me which otherwise is very good. Very upset with her behaviour.

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★ 5

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★ 1

Bad experience with the ACs not working in the middle of a heat wave and apparently this happens every year! Also, the instructors don’t really come around to check your form and make sure you are doing everything right

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★ 1

I called today because I could not attend my class due to not feeling well because of the heat and I was told that that they can not move my class as this it is outside the cancellation window. I travel for work and every other OTF gives you a one time curtesy cancelation but these guys do not. Do not go there. F45 is much better since they make you feel like family. They just lost a long time customer!

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★ 3

Be careful sharing your phone number, they keep calling you as soon as you showed any interest.
The course itself is okay. This is more for beginners, there are better courses if you have some experience in these types of workouts.

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★ 1

This branch of OTF is really bad, especially people at the front desk. They do not take any steps to fix the glitch in their app. It is hard to book or cancel classes sometimes because of this issue. And then if you are not able to cancel on time due to this reason, they just charge a late cancellation fee without considering the fact that it is the app issue. I called them couple of minutes late from the 8 hour window in which the class needs to be cancelled, but they were just completely unwilling to return my late cancellation fee. They do not even care for their elite members, they encourage people to just terminate the membership since they cannot refund the 12$ late cancellation which happens because of their own application glitch. In short, they totally give no respect to you as a member of orange theory. They expect if the app doesn’t work, everytime you give them a call to schedule or cancel, in which half of the times they do not event answer the calls and emails. The instructors are really nice, but these management people just spoil the overall image and idea of going to this gym.

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★ 5

great OT location great trainers. Hi sergio!!!

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★ 5

Great location, better workout!

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★ 1

The only reason I am still enrolled at this Jersey City studio is because of the 3 Coaches (Chad, Nicole and Sergio) and because I like the OTF workout. The front desk staff is pretty decent too, here. They’re polite and pleasant to deal with.

However, the Studio Manager - Marissa has got to be one the rudest people I’ve ever met, and knows nothing about customer service and basic politeness. I went in today to discuss something with her based on what was committed to me in terms of membership rates and studio opening for their Paulus Hook studio (sister branch of JC and owned / to be managed by the same team). I had a valid concern and some questions because they’ve delayed the opening of that studio for several months now. Instead of listening to me or even trying to help (or even pretending to try to help), she chose to be curt in her behavior and her responses and refused to help me. I even told her there were certain things discussed with another person called Tony who had persistently contacted me for the Paulus Hook studio, but she didn’t seem to care about anything that was committed to me.

Brushing a customer off in this manner, being rude and dismissive is really not the right approach. I was asking her a simple question and stating what was previously discussed with Tony. Then for some reason she jumps right into wanting to cancel my membership. Just ridiculous. I was quite taken aback by this, so I just walked away at this point as I didn’t want to ruin my day because of her. But I did call Tony and left him a detailed voice message and asked him to call me back so we could discuss. Tony called me several hours later and right off the bat, he started interrupting me, speaking over me, not letting me explain to him what my concern even was and raised his voice at me. He then went on a completely different tangent and arguing for absolutely no reason. Literally till the end of that horrible phone call, he went on and on and wouldn’t let me even explain what my concern was. At this point, I was fed up and asked him to just cancel my membership at the end of this billing cycle because I will NOT subject myself to this terrible behavior.

I’ve worked out at other OTF studios and always had a good experience with the staff and the amenities. Other studios offer towel service and in-body scans as a member but this studio just wants to charge you for every single thing.

It is sad because I truly enjoy the workout and this was such a simple thing that could have been resolved in a pleasant and peaceful manner. I literally went in for a good workout, see if they could do something to address my questions and that’s it. Yet, these people choose to be rude, dismissive and condescending and for what reason??? I will really never know.

Good Luck with this attitude OTF Jersey City Team! I will not be paying you people to treat me poorly any longer.

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★ 5

I’ve been going to this orange theory studio for 6 months and I always look forward to the classes. I always struggled pushing myself in the gym and finding new workouts to do. The coaches here push you to your full potential and the energy in the classes is always so motivational. I ran my first marathon this year and don’t think I could have got there without the consistency of these classes!

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★ 5

This place is good for workout classes and the front desk is accommodating.

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★ 5

I have been coming to OTF jersey city for almost 3 years and I love it! The instructors really push you and motivate you to challenge yourself! They have great music and the staff is really friendly! Definitely recommend trying a class or coming! Best workout studio around!

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★ 5

OTF is an incredible workout experience that has completely transformed my fitness routine. The science-backed, high-intensity interval training workouts push me to my limits in the best way possible. The knowledgeable and motivating coaches (Chad, Nick, Nicole) guide me through each session, ensuring I get the most out of every exercise. The state-of-the-art equipment and heart rate monitors provide real-time feedback to keep me in the optimal training zone. But what I love most is the welcoming community that makes every workout fun and keeps me coming back. OTF has helped me with my fitness goals and I feel better than ever. I can't recommend it highly enough!

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★ 5

I’ve been going to this studio for 6 months now and I’ve never seen better results from a workout class before! The coaches are great!! I love being able to track my improvements with the heart monitor, and the workouts change every class so it helps me stay consistent.

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★ 5

Love OTF. Amazing facility, new equipment and great environment. Friendly staff and great coaches. Can’t wait for the Paulus Hook location to open. 🏋️‍♀️

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★ 5

This is going to be long so the TLDR is: go to the JC Orange Theory. It’s awesome. The coaches are all amazing, front desk staff is fantastic, management is great. Investing in yourself is always worth it. Try it. You’ll love it.

The LR version is: I’ve been going to orange theory for years and I’ve been to a bunch of locations. The jersey city studio is the best I’ve been to and I’m lucky it’s my home studio. Every single coach is incredible; they’re all attentive, knowledgeable and invested in my health and well-being. The front desk staff is warm and friendly and professional, and management keeps the studio clean and up to date. After almost a decade of OTF, the workouts all remain challenging and the atmosphere is amazing and welcoming. The best part (of many) is I don’t have to think about the workout, I just have to show up and do it. I’ve never been stronger and I’m a better version of myself now than I’ve ever been thanks to everyone who works there. Try it. You’ll love it.

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★ 5

The jersey city OTF is awesome. They offer more classes than most fitness studio so there is always a class time that works with my schedule. The coaches are great and very informative! Always look forward to class!

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★ 5

Been a member for almost three years and keep coming back. All the instructors are great! The classes feel very high energy which is motivating.

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★ 5

If you know me, you know I love OrangeTheory JC! Every day I’m in town, that’s where you’ll find me each morning without a doubt. I love their workouts because it’s never the same thing twice - they really do keep it interesting, and the atmosphere of a group class is so motivating to me. The cherry on top of it all is the coaches (shoutout Coach Nick, Coach Nicole, Coach Chad, and Coach Q) for the AM squad! Since moving to JC 9 months ago, I have developed personal relationships with each of them that makes their encouragement and attentiveness even more meaningful when I show up at the studio to burn calories and set new PR’s!

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★ 5

The philosophy of this fitness regime works wonders and it can be fine tuned based on personal goals! I started OTF after my first baby and two kids later, I continue to realize and value the transformation it brings to my body. This studio has incredibly talented trainers, who find different ways to motivate from their customized music, to pumping energy into the room and providing individuals direction in their form.

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★ 5

"I've been a member of Orangetheory Fitness for about a month now, and I couldn't be happier with my experience. The workouts are challenging but manageable, and the coaches are incredibly supportive. I've already seen improvements in my strength and endurance. The atmosphere is motivating, and the staff is friendly and welcoming. Highly recommend giving it a try!"

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★ 5

OTF Jersey Best is the best! Ive been a member since I moved here 3 years ago. All the coaches are so great and make the classes fun and energetic. Its my happy place!

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★ 5

OTF JC is the best!!! Don’t question it - just go!!

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★ 5

Love OTF! Such a great workout every time along with knowledgeable, fun coaches. So grateful for the community!

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★ 5

The instructors are so motivating and the classes are always so challenging! Always leaving feeling accomplished.

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★ 5

I used to dread exercise, but Orangetheory Fitness Jersey City completely changed that. I've been going for over a year now and just hit 100 classes! The coaches are amazing - they're motivational and supportive, which is what keeps me coming back for more. Highly recommend!

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★ 5

OTF has transformed my physical and mental health in such a short span of time. It’s one of those things that once you have, you can’t imagine your life without. Coming to the studio before/after a long day at work is the best way to put yourself first! The staff is welcoming and always polite. Thank you to all the coaches that push me past my mental capacities 🫶

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★ 5

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★ 1

They’ve over sold memberships. I haven’t been able to attend a class in over a month. It’ll take one month advance class booking to be able to go to one.

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★ 2

The staff and coaches are great!
But the management does a horrible job of keeping up the studio. It’s been TWO months now that the fans haven’t been working in the studio because one of the fans is literally hanging by a wire and dangling over peoples heads.

The dangling fan is dangerous as is the lack of air circulation while doing high intensity workouts. I checked with the staff and no one has been told a timeline as to when it will be fixed.

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★ 5

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★ 4

Great Place for group workouts. This particular location can get a lot busier and space it a bit tight as well

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★ 5

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★ 5

Love OrangeTheory! Everyone at the Jersey city studio is really nice.

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★ 5

Love it. All the coaches are amazing and always motivate you to do better.

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★ 2

I’m currently an active member of orange theory and today I had a bad costumer experience with one of the front desk employee, she didn’t let me get into the class because I was 3 minutes late, I really didn’t know how strict the policy is and if I knew I wouldn’t sign. The worst is that she was rude and had an attitude, I want to remind her that thanks to us (clients) she has a job.

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★ 4

Really nice workout. One point off for lack of locker room and mirrors/etc to cleanup afterwards beyond what’s available in the in-demand few bathrooms available to everyone.

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★ 5

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★ 5

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★ 5

Thanks to the great team of jersey city ! I’m come from France and I was in Newport for 3 months. I discovered orange theory and participated on collective lessons: good atmosphere, good coaches and good service ! Thanks !

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★ 5

Good instructor led class and vibe!

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★ 5

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★ 5

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★ 5

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★ 5

I enjoy the different templates, the feeling of community and the coaches! The coaches really do play a big part with keeping members engaged and focused on their goals. Special shout-out to Coach Q who is killing it!

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★ 5

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★ 5

I hated the gym as I found the weight section overwhelming and the cardio boring. OT has changed my mind set! I now look forward to going, even if some days I still have to push myself I feel so glad I made the effort. It’s fast pace but you can still work to your own goals. I run some days and power walk others. The heart monitor is worth getting as it keeps you on track and helps you see your progress. I am 100% glad I joined! I go at least 4 times a week, in a normal gym I was lucky if I went 4 times a month! It also helps having all different instructors with their different styles as it makes feel varied. Highly recommend OT ! It’s like having a personal PT but in a fun class!

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★ 1

Front desk is not friendly or helpful at all. Zero personality

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★ 5

Happy new member! The classes are hard but customizable to wherever you’re at, and the instructors always ask about personal limitations. Everyone I meet at the studio is really kind and helpful. I struggle to keep active and I’m really grateful that otf jc is working for me.

The program and class design is really cool, the tracker helps me understand how hard I’m pushing myself, and I’m excited to keep it truckin.

Thanks guys 🧡

Source: Google

★ 5

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★ 5

Been a member for two years and love it! Great coaches, workouts and people. It completely transformed my body💕

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★ 5

I am in a much more in better shape! Still long way to go.OTF JC, changed my life. Coaches to staff everyone is nice and co-operative!

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★ 5

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★ 1

The worst!!! Do not come here!!!!!!

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★ 5

Staff and the instructors are the best

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★ 3

Great classes, cheap owners.

This review is specifically for the Newport studio. I’ve been a monthly member of this studio for the past 9 months. The instructors and classes are great, and I’ve gotten into great shape as a result. I like the format of the class, the staff, and instructors.

However, the ownership at this location is exceptionally cheap. The equipment is CONSTANTLY breaking/under maintained. There was a period of time where some treadmills would literally shake/rattle as you were running on them. Around this time it would be common to see 2-3 treadmills with traffic cones on them, indicating they were unusable.

Recently, the ownership upgraded the rowers by purchasing iPads on each. Sounds good…until you realize that the iPads are constantly broken. When you do rows, the iPad does not register any movement, making the rower useless to track your progress or follow the scheduled workout.

I would estimate that 1/3 of my classes, I encounter a broken rower or other equipment issue.

It feels like the owners of this studio made the calculated business decision that their revenue is locked in through monthly memberships, so it is not worth it for them to spend extra money on equipment repairs. The members can deal with faulty equipment and the extra profits are worth it. This is probably the correct business calculation to make, but it’s still very annoying dealing with the constantly malfunctioning equipment.

There have been rumors that there will be a second Orange Theory location opening in Jersey City. If/when that ever happens I’ll transfer my membership to it, as it seems like a safe bet the new studio won’t have nearly as many equipment issues.

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★ 5

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★ 5

OTF has been my favorite type of fitness class that I’ve been a member of. I’ve been going since 2021!

Workouts are intense but you can go as hard as you want (I feel pushed to do my best).

Very inclusive and welcoming space, the coaches are super helpful, and shoutout to my 6:10 crew Steven and Wes for making this location my favorite!

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★ 5

Great orange theory studio in Jersey City. Convenient location close to the light rail and on Washington Street. Classes are pretty full so I would book early.

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★ 5

I love Orangetheory so much and especially Jersey City. Good selection of classes and coaches.

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★ 5

I love this place. Workout is great. And the staff and coaches are super friendly. They know what they’re doing.

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★ 5

Love otf jersey city!!! Best coaches and such a great workout!

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★ 5

Love the coaches at OTF who are constantly pushing me!!! Such a great workout!!

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★ 5

Love the energy and intensity of the workouts. Something new everyday. The staff and coaches are amazing!

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★ 5

Orange theory Jersey City is my second home. Best staff and coaches! Truly life changing!

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★ 5

fun energetic workout, doesn't even feel like hour long workout coaches are wonderful and helpful.

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★ 5

I never realized how truly amazing the coaches and staff are at this studio until I had to spend an extended period away visiting other studios. The energy, music and community are the best!!

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★ 1

Orange theory as a brand is very good but not this branch.

Only money minded people in the management. They do not accommodate to refund the cancellation fee even if we cancel 1 minute after the 8 hour deadline.
I had problems freezing my membership and even my fiance has faced more problems than I've had with their management.
These people are a pain in the a## specially the guy who sits in the evening.

Edit: I needed my money refunded and not an extension on my membership. Their policy is not to give money back but provide something in exchange.

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★ 5

Love this place awesome workouts and coaches

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★ 5

I’ve been a member since September 2020 and it was the best decision. The coaches are awesome - shout out to Nicole and Nick!

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★ 5

I LOVE getting my workout while on travel! But I had to start at 6:10, because the next 2 classes had waitlists of 17 or 22! JC you need another OTF!

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★ 5

Great place. Love the staff. My favorite classes are with coaches Nicole, Sergio and Chad. 😄

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★ 5

Its amazing and has gotten me back into fitness!

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★ 5

Best workout ever!!! OtJC is the best out there!!!!!!

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★ 5

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★ 5

Been coming here since 2018. Love the workout and the staff. I'm stronger and faster, and happier!

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★ 5

It takes a lot of motivation for me to workout at 5 AM, but the coaches here make it happen! Thanks OTF

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★ 5

I joined this place almost an year ago and I have seen a visible change in myself and i still look forward to go to OTF ...I just love going to orange theory and love their workout patterns ..coaches are just so amazing, enthusiastic and energetic.Staff is wonderful.

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★ 5

Joined OT Jersey City location in December and did my first transformation challenge this past winter and it has been an amazing experience. I have lost 20 pounds since joining and actual enjoy working out! Highly recommend joining if you are in the jersey city area.

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★ 5

Amazing coaches, great music, challenging workouts.

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★ 5

I have been a member of orangetheory JC since 2019 and have not looked back. For years I have tried different gyms and classes but was never able to remain consistent. With orangetheory I found a home and always look forward to it. The coaches are amazing and always help me go that extra mile or give me modifications if I am not 100% that day. OTF had changed my life and has made me stronger.

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★ 5

Coming to Orange Theory is the best part of my day. Each day I walk in knowing it’s going to be a great workout because my trainers are always right there pushing me out of my comfort zone & taking the time to spot me when I hit new PR’s (shoutout Nicole). I’m excited for my journey with OTF & it’s all thanks to these amazing coaches who show up everyday ready to motivate us to want to be better than who we were yesterday.

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★ 5

I have been a member at Orangetheory since 2018, and while I have attended classes at many different locations I have to say that the Jersey City studio is definitely my favorite. The coaches are enthusiastic and knowledgeable, they push you to challenge yourself in a way that doesn’t feel intimidating. The front desk staff are friendly and accommodating, and the music is always great at this location. One of the things I love the most about Orangetheory is the ever-changing workout structure, it never gets boring! If you are thinking about joining, definitely give it a chance! They are always running great promotions for new members.

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★ 5

I have been going to Orangetheory for about a month now and absolutely love it! The Jersey City location is by far my favorite. The entire staff, including Coach Nick and Wesley, is so welcoming, kind and enthusiastic about helping their members meet their goals and have fun at the same time. Coach Nick's energy is unmatched during every class!

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★ 5

Best instructors and friendliest team at the front desk. They know everyone by name and make everyone feel great about coming to class. Special shout out to Nicole for being such an amazing coach! She manages classes like a true pro. This is one of the best OTFs around, and I’ve been to many all over the country. Thank you all for such a great experience all the time!!

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★ 5

I love the jersey city location! The playlists are 🔥 the classes are diverse & the coaches really push you to meet your potential. As a person who was formerly anxious about the gym, I’m now looking forward to the gym thanks to OT.

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★ 5

Love OTF Jersey city! The front desk staff is always so warm and welcoming and makes you feel like you’re at home before your workouts. The coaches are incredible and always keep you hyped. They push you to your limits and always leave you feeling super accomplished after each class! I’m moving states at the end of next month so I’m going to miss my OTF Jersey city fam so much! I highly recommend them to anyone who wants to find community and get a great workout each time you go in!

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★ 5

awsome gym, love all the coaches here!!❤️

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★ 5

This is a highly effective and fun way to crush your workout!

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★ 5

All of the orangetheory coaches and front desk people at the studio have been extremely supportive and encouraging in my fitness journey since I’ve become a member! It has become a community and support system that I have been able to lean on!

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★ 5

Excellent fitness program. Awesome studio. Even better instructors.

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★ 5

I liked the vibe and energy of coaches. Music makes me run faster on treads. Love to be the part of it

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★ 5

I love going to OTF JC. Staff is friendly and always willing to help. They have designated parking for OTF which is a big plus for me.

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★ 5

Been apart of OTF for years and you can tell at this location everyone is experienced and really cares! If you are in the area this is hands down the place to be! 💪

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★ 5

It’s been a great experience since I joined. Now working from home full time it’s a great way to break the day up. The instructors are great too!

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★ 1

Manager is rude and not pleasant

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★ 1

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★ 5

Awesome work out and staff. Shout of to coach Nick for always bringing the energy!

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★ 5

Love this gym, it changed my life. It’s a part of my daily routine - wouldn’t want to start my mornings anywhere else. Marissa (the manager) is a great help with a smile always ready to brighten your morning up! Love going there!

Source: Google

★ 5

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★ 5

I don't normally write reviews but felt the need to for OTF Jersey City. I have a VERY hard time motivating myself to go to the gym but after taking a trial class with Coach Nicole and signing up I am addicted! The coaches do a great job of explaining everything and motivating people in the class. Great music and love being able to monitor and track performance as I go. Shout out to Nicole, the best coach always pushing people to the next level!

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★ 5

I joined OTF in Jersey City about a month ago after doing a trial class and a few drop in classes. The workout is definitely unlike any other fitness class I've tried, highly motivating and always a great workout. Coach Nicole is the best coach always friendly, upbeat, and motivating people to hit new benchmarks- definitely would not have committed to this gym if it weren't for Nicole!

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★ 5

I have been going to the otf jersey city location, since it started 4 years back. It has been an amazing journey with them. They have incredible coaches and staff. It is a crowded location but the coaches always make time to correct your form and encourage you! They have helped me tremendously in my fitness journey and I am so grateful I am a part of this community.

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★ 5

A great community to workout with amazing coaches and high energy!

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★ 4

I love the format, I love having a trainer to push me. The only thing I dislike to an extent is when trainers don’t correct postures. But I totally understand as it’s very engaging training session, trainers might not have the time to come and correct stuff, but you can’t definitely ask them to keep an eye on you. I mostly do the 3G sessions where 15 min strength training + 15 min rowing + 15 min threadmill sessions happen, you would easily burn 500+ calories. There’s not many details that the studio gives before you get the membership, you will mostly learn along the way or from trainers, be it the type of workout classes, buying a heart rate monitor to check your heart zones etc. it’s not mandatory to get one, but you might feel the pressure to buy it because everyone has it or because you want to track it. Apple Watch also actually monitors your zones, so you can save some bucks if you want to. It’s the most expensive gym membership though, not affordable for sure!

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★ 5

Good

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★ 5

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★ 1

The woman at the front desk, is extremely rude. They don’t let you take a class if you come 4 min late. Despite there being open spots and the workout hasn’t even started. They act like they’re doing you a favor if they even give you the $ back for the class.

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★ 1

Workouts are great and love my hometown studio staff but the management at this JC location deserves 0 stars. I requested to just be moved from one class to another that was during the day with no waitlist on either and the manager, Marissa, was not helpful nor understanding or my situation. Customer service here is not pleasant and turns you off on wanting to work out here.

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★ 1

I used to love going to OTF JC and it was always a pleasure working around scheduling and early morning classes with the studio. I had the unlimited classes membership that OTF had helped freeze because of some serious health concerns. I agreed to freezing because they weren’t able to refund on account of a system glitch then. They promised that I could return whenever I wanted or transfer my membership to my husband. Now that I was ready for the transfer, I was not only refused that offer, I was also told that the matter is a studio level issue and if they don’t wish to honor it, I’ll have to just accept it. Extremely disappointed with how this was handled, especially after claiming this was a lifetime credit I could come back and use whenever.

P.S. I just read so many terrible reviews about their management. I regret not refuting the charge with my bank back then!

Response to owner’s comment: The manager responded to let me know that you guys will not honoring what was promised. It’s just terribly wrong on your part to make the misinformation my problem to accept or deal with. If there was an error on your studio’s part, you make good by honoring what was promised.

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★ 5

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★ 5

One of the best classes I’ve experienced. Amazing coaches (shoutout to coach Nick), really well planned workouts and great community.

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★ 3

I don’t know why but seriously I felt this is not my vibe ! Toooo loud music and then small space to workout ! Too many people in one small space. After covid ,it feels too stuffy lol 😂. I like how other people enjoy this workout.but ,too be honest they are just showing the same on big screens what your Apple Watch would show. Unless you are bored working out your self ! It’s the place to go. Being a lifetime member for a long time. I would always prefer lifetime 🥰 anytime for the same price more amenities.

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★ 5

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★ 5

I have a few injuries so I love how the instructors manage to give me modifications while teaching the rest of the class. This enables me to have a great workout!

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★ 5

Heard about otf from a friend & decided to give this location a try. I enjoy the environment and workouts! I look forward to seeing the women at the front desk Q & Jordalyn every time I walk in, they're the glue that holds the facility together. The coaches are also great, Nick gives motivational speeches during the workout, Sergio pushes you hard to achieve your goals, and Chad is funny.

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★ 5

A WONDERFUL workout with amazing coaches. You won't get a full body workout for a better price. Thanks OTF!

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★ 5

Did a drop in class and it was an amazing and intense experience. The instructor and the different workouts kept me engaged the entire hour. Would definitely consider joining

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★ 5

The best workout, coaches are always motivating. Front desk is helpful and super friendly :)

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★ 5

Phenomenal way to keep yourself active!

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★ 5

I have been a member at OTF Jersey City for over a year now and love the community and coaches!! The workouts are always challenging and the coaches push you outside of your comfort zone. It is such a supportive environment and community!

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★ 5

I’ve been a long time member of OTF and it is by far the best workout out of anything I’ve tried. The classes are always different so it’s a great variety if you don’t like doing the same thing time and time again. Not to mention, the classes are fun and motivating!

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★ 5

Such a good workout and great staff 10/10
Recommend

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★ 5

Love it!

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★ 1

Workouts are fine but beware of fraudulent management and studio manager Marissa Flores. Like the other reviews stated, if at all you get into a cancellation or billing issue, they will provide 0 customer service and take your money by hook and crook.

They charged me without my authorization based on just an email inquiry I made for options. They stated in original email that they will need me to sign DocuSign document first. I never signed it, thus never authorized. Despite this they charged me using credit card they had on file for two months. On highlighting the issue, they made baseless excuses, arguments and never returned the money.

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★ 5

Love OTF JC! Coaches are awesome and staff is great! Love the community they built in jersey city

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★ 5

Totally very enjoyable workout with Chad as my instructor. He is super nice and patient.

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★ 5

Great pumping music, lots of motivating energy in the room and great coaches!

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★ 1

Don’t go because they have really bad employees in the reception and they are not nice so be careful when you go there because you don’t want to get a bad mood before you workout

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★ 4

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★ 5

Love this gym, great circuit classes with great trainers. Everyone here is very friendly and personable. You go in, follow the trainers and come out 10x better. Been going for a year do not feel like I have plateaued yet.

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★ 5

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★ 5

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★ 5

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★ 1

Extremely rude and unprofessional front desk and phone staff on Saturday mornings. After an error on their part, I came into the studio to resolve the matter and was greeted with nasty attitudes and the front desk staff blatantly talking about my friend and me. Orange Theory is an amazing workout but this location left a terrible taste in my mouth. Do better- it’s not that hard to do your job professionally and with a smile on your face.

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★ 5

Best Gym I have been to! Love the workouts and the staff

Source: Google