★ 1

This gym recently notified members they are closing at the end of March. Doesn't seem that this is publicly mentioned on their website.

Source: Google

★ 5

This review is specifically for the yoga class that I take at this gym. The instructor is Steve Porter. I am thoroughly impressed with the premium class he conducts. It works on every limb of the body, providing a comprehensive workout experience. I find the sessions so beneficial that I make it a point not to miss them, even if I end up missing going to the gym every other day of the week. His expertise and the well-rounded approach to the class have significantly contributed to my overall fitness journey. Highly recommend! Thank you Steve.

Source: Google

★ 1

Lifeguard just listen music and won't allow members to use headphones during pool exercises

Source: Google

★ 5

Plentiful equipment, clean conditions, and kind staff are all reasons why I go to this gym. But the reason why I stay is for their physical training. Especial thanks to PT Brendan Bukowski! Ive worked with plenty of trainers, but Brendan has by far been the best! Very professional, kind, courteous, and especially knowledgable. He represents his craft and the RWJ brand flawlessly.

Source: Google

★ 2

How are you the only gym closed early on New Years Day…its 3pm on the busiest gym day of the year. Gym is good with everything, clean, solid equip…just the hrs , esp on weekends.

Source: Google

★ 1

If you're looking for a gym for the New Year find somewhere newer.
Prices keep going up but shortened hours are still in effect. If you try to stay during posted hours you get passive aggressive reminders every 5 minutes for the last 40 minutes the gym is open. Close at 9:30 if people want to go home at 9:30. We all have jobs in the daytime and we don't want to be working out till 10:00 but it is what it is. Let us count our reps in peace instead of being disrupted constantly and shamed for being in this gym. You got people in the locker room dawdling? Go in there and speak to them directly. Shutting off the lights at 9:55? Petty. Also safety hazard. Locking the front door before 10? OSHA violation.

Equipment breaks and either disappears or takes weeks/months to replace.
Other than that staff is very pleasant.

Source: Google

★ 5

I’ve been going to RWJ since September. The Staff is always friendly, from the greeting at the front desk when checking in, to each of the fitness classes I’ve participated in. They are always willing to help when needed. The facility is well maintained and clean. The trainers have been there to assist, ensuring I’m using the equipment correctly. The Spin classes are my favorite and my trainer Neil has guided thru my fitness journey. I would highly recommend as they all care about your well being.
Rich Dobrzynski

Source: Google

★ 5

Kudos to all staff members of RWJ Fitness center in OLd Bridge. Starting with receptionist Pat , always like there to welcome you with her smile, GM Bilal, always very curteous.Excellant trainers like Al Forehand, Brian , Paul, Bassky, Elain, Moses, Sasha , Devin and many more . Its a great facility and very friendly atmosphere.

Source: Google

★ 5

Just wanted to give a shout out to Bilal the GM there. He has changed the atmosphere with his presence. He shows patience, care and concern to the members and his team! Great leadership qualities. I also want to shout out Alpha membership counselor he’s always upbeat and very helpful to the members and the employees. Always smiling and making things more exciting. The training staff is awesome, knowledgeable, personable, and caring! They really tend to the needs of the members. This gym is not just a gym it’s a community of loving people sharing there goals, life challenges and care for one another. You should come down and check it out! You’ll definitely learn something as soon as you walk in the door!♥️ I’ve been a member here for 11years everyday I learn something new! 💪🏻

Source: Google

★ 5

Been a long time member with my wife. Staff and trainers are always pleasant and helpful. Group fitness instructors motivates and are engaging. Shout out to Steve, Sue, Betty, Nick and Tamara. Spinning bikes and gym mats need to be updated for sure. Easy fix that can make a good gym great.
Kamal

Source: Google

★ 5

Been in several gyms in my 80 yrs. Have a good idea of what a gym should be like & this is it. People who CARE for this facility prove day in & day out that their members get their total attention & care to detail. Put simply, best gym I'll ever belong to. Special kudos to Jessie, Brian, Paul for their kindness, knowledge, & for being the best at what they do.
..

Source: Google

★ 5

Personal training is very good! I love them gym! People are very friendly!

Source: Google

★ 3

I need to to know why isn't the old schedule (pre-pandemic) back?
Weekends was great to come until 7pm and during the week it was until 11pm. Bring back the old schedule.
**Added note below to your answer
How could you measure usage for a window that is closed? I know a few people including myself, that used to normally work out between 10pm and 11pm during the week, and between 5pm to 7pm on weekends.

Source: Google

★ 2

Gym is decent…machines 10000% need to be updated with a few new ones…they need to do something with all the extra space…make a power lifting room or something to give you a better gym vibe than working out in a nursing home….also, only gym in area that closes 5pm on weekends…every other gym closes at 7, and theres currently a petition going around to try and change hours to later on weekend.

Source: Google

★ 1

Would rate zero stars if I could. Place is terrible. Their price is ridiculous $70 a month for a steam room that takes forever to fix. An indoor pool that gets closed due to rain.....and the worst is they'll gladly take your money. But try and cancel. Has to be in person where they grill you with pressure and questions. They don't allow you to cancel unless you physically go there. Place is garbage

Source: Google

★ 5

Staff is super friendly I have been attending the vendor nights they support small businesses definitely come visit once a month on there vendor nights

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★ 5

Love this place; clean and friendly place to work out!!!

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★ 5

It’s very good gymnastics. People are very helpful, Jessie is a great sales person!

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★ 5

Great staff and terrific facility. Has everything I need to add variety to my workouts to keep me challenging and coming back to the gym.

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★ 5

Jessica is the best membership counselor in the world

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★ 5

I have been coming here for a couple of years and the place is clean the trainers and staff are friendly and welcoming.

Source: Google

★ 5

Love the people that work here, especially the lady in the morning that works on weekdays. She’s always full of energy and super nice. The place is always clean as well. They could add a few more machines, but I think what they have also works for most people.

Source: Google

★ 1

这个月发现被多收取了💲35，询问后他们说是安装了无菌空调？每个人都会被收取这个费用，一次性的！问题是在收取额外费用时，我没有收到任何的通知！

Source: Google

★ 1

The gym has seen better days and over the last few years it has slide to be an inferior facility. The gym staff seems nice enough. The equipment is rarely updated or repaired in a timely manner. Plus avoid laying anywhere near the floor unless you want to find dirt and other people's hair on your clothes. Gross !
Over-priced for what you get.

Source: Google

★ 5

UPDATE 7/1/2023 - Just found out today that Karen is no longer working at this location so updating from one stars to five stars.
-------------------------------Original Review Below----------------------------------
I have been a member of this place for many years. My son who is in college also utilizes this gym during summer and winter breaks. I have bought personal training sessions as well. I love this gym and all members are courteous and respectful. Its like a family/community gym. The trainers and the staff are very respectful and courteous. Now the reason for 1 star is because of an experience and interaction that I unfortunately had to have with the new manager KAREN. Very unprofessional and rude. The owners and upper management need to understand to not put people like Karen to talk to members. This is making me seriously consider not bringing my son back for summer and also me switching to another facility. I guess the saying is true that one bad apple does spoil the entire bunch. If owners and management do not address this issue soon they will start losing members as I have heard of the same rude treatment from other members by Karen. I see the morale among employees and staff going down as well.

Source: Google

★ 5

I am a long-time member of this gym and love all of the services that most other gyms don't have. Karen is the new general manager, and she is very professional and handles situations as a manager should. She's reasonable with all of my requests and makes sure she and her staff cater to our needs. I'd recommend this place to everyone.

Source: Google

★ 5

Staff is completely helpful with all questions about the equipment. Everyone is respectful and courteous, probably the cleanest gym I’ve ever been in.

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★ 5

Great facility!! Clean! Many open machines with lots of variety! Relaxed atmosphere kind staff and yummy smoothies!

Source: Google

★ 1

OMG!
How rude this General Manager named Karen. She literary slammed the phone on me. Not equipped for the job & definitely could use better telephone manners.

Consumers beware. RWJ FITNESS & WELLNESS entitues are extremely unprofessional. I've had my share.

Source: Google

★ 3

I’ve been a member since 2009. The one thing they pitched when I first joined was they leased the equipment so it would always be refreshed every three years. Doesn’t seem to be the case. I’m used to gyms opening and looking like a disaster after a few years, so that sounded good.
… the gym is starting to look ratty. They used to have cleaners throughout the day keeping up on house keeping. I’m not concerned with COVID in particular, just general cleanliness. If I want to do push-ups I have to first blow away all the ‘unfamiliar curlies’ that have accumulated on the ground over what must be days. Gross! That suggests to me a danger of MRSA and ringworm.

After all these years of membership I wanted to use the pool and sign up for swim lessons to develop an efficient stroke. I made a request in May (2021) and was told I would start in July. July came and went and I would stop in to check on occasion and would rarely find anyone in the office.
I asked the front desk to leave a message for a call back and received no call. It’s almost 2022 now. It’s obvious the people that have transitioned into management of this Fitness and Wellness in recent years are apathetic at best.
This is the situation that actually prompted this review.

The thing I imagine isn’t enforced much is cell phone use on the floor. People have obnoxiously loud speaker phone conversations or get stuck in little internet adventures between sets. Employees need to regulate.

It used to be such a nice gym.

I adjusted my review to reflect the improvements recently made with plate weights, mats and weight retainer springs. Cleanliness still needs attention.

Source: Google

★ 4

It is clean, but more classes needed. Use to be great pre-covid. It still is a great place but please add more classes especially on Tuesday and Sunday.

Source: Google

★ 3

I really love to workout there, but now save light time is hard to get there before 9 for training. I’d love if they’d considering close at 11pm I think 10pm is too early. I’m trying to find another gym where they close after 11pm…

Source: Google

★ 4

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★ 5

I like this fitness center! They have a nice number of weigh lifting and cardio machines as well as good size swimming pool, jacuzzi, hot dry and wet steam rooms and shower room. I like to use stretching area each workout day. Many fitness classes are available daily. People who work and go to exercise there are generally very nice. Clean place as well. The only cons are the hours for me. They are open Mon - Thu 5am - 10 pm, Fri 5 am - 9 pm, Sat Sun 7 am - 5 pm. I would like it to be open a little later until 12 am at least.

Source: Google

★ 1

I have been coming here for years and I have always loved it . The trainers and staff are amazing . Especially mike and Dylan. But the new manager has completely changed the whole atmosphere. I am currently looking for a new gym now .

Source: Google

★ 5

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★ 1

I have been a member since 2009 or 2010, when corona began I stop going. I have been paying my membership for years, never had a problem! Decided to resume at the end of last year. Signed up for 3 memberships. My husband never attended, so I notified manager and they said it’s canceled no problem. Several months later I am receiving email that it’s an unpaid balance on my account. Now, they messed up my billing and when I called several times it was nobody to call me back , and when I stopped by several times “ nobody who can help me”. Finally , i said I just will wait. NEW Manager KAREN was very rude. She definitely has 0 skills of customer service, I was watching her being rude to customers prior me and with me she continued her VERY UNPROFESSIONAL BEHAVIOR just kept repeating “ do you want cancel you membership?! I will charge you for the next month because it’s 30 day’s cancellation “ ! she didn’t want to try to help me AT ALL!!! When I ask info of someone from her authority she said she will addressed it! I NEVER FEEL SO UPSET! I believe it’s not fair. I have many friends at this gym over the years and they had horrible experience with this person Karen as well!
It’s should be stopped! It’s a great gym but everyone should be treated with respect!

Source: Google

★ 1

Its sad I have not even joined but better not it sounds like a horrific situation management not caring people disrespecting the consumer wow I better stay where I am

Source: Google

★ 1

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★ 1

Rip off. Numerous times they charged my account 20-40% more than agreed on.

Source: Google

★ 5

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★ 1

If I could give -00000 I would. The Sale Manager Griebell is such an arrogant, nasty, and inconsiderate person. I went there for a possible 2 membership. I was a member for many years but my wife had cancer and had to take care of her. My wife weight 215 by the time cancer was done with her she weights 130 pounds. Lost her hair, just so sick but she recovered. We had a membership paying $5 on a freeze monthly each but couldn't anymore because her bills were super expensive so we cut back on a lot of things cable, phones etc... It was hard. All 7 kids help to save my wife and their mother. I explained I was a member before and explained the situation he was such an arrogant, 😒 inconsiderate person He just wanted to sell NOT care about anything else. If he didn't sell well basically you can leave. I was in shock. I came in with a flyer I received at home I left it on his desk. When I realized I left it I turned around to get it and I saw him throwing it in the trash. Didn't bother to go back into his office to get it. All of our 7 kids go to LA Fitness and they keep telling us to go to LA Fitness instead. They have a pool, classes, and other things like RWJ and they're cheaper. Sad!!!! With people like him.

Source: Google

★ 5

Kind and caring staff. Ultimate grill
location on-site. Pool and Sauna as well. reasonably priced membership very clean and sanitary.

Source: Google

★ 5

Our Kids go to the RWJ fitness center for swimming lessons. It's better than ymca and other swimming schools in the neighborhood. Recommend the place for kids swimming lessons.

Aquatic center head Priyanka goes out of the way to help the kids.

Source: Google

★ 2

The state of cleanliness is night and day from 6 months ago. 2 out of the last 3 days no toilet paper in the men's locker room. Unacceptable for a $50+ a month membership.

Source: Google

★ 5

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★ 2

Hmm a fan of the gym in the New Brunswick and scotch plains location. I rejoined here and they need a makeover, for sure dim and dull. Front desk didn’t offer me anything when I asked about new member benefits (trainer etc) I was excited to go to the steam room after only to find nasty (maybe mold maybe dirt ) black stuff on the floor and sitting area . I left immediately wondering why I’m paying premium for this gym, willing to drive further to the New Brunswick or scotch plains location where I previously went and they have a nicer staff it’s just unfortunate that I had to move. Gym should be your therapy time not dull and dirty

Source: Google

★ 2

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★ 5

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★ 2

COVID Freeze Membership were no longer allowed unless a doctor’s note is provided. The service manager was intimidating . The freeze is not free I am still required to pay a nominal fee. It looks like the service manager intention is to get more from gym members who does not want to use the gym at the moment. I paid a joining fee of almost $500 and would lose this joining fee if I cancel as per the intimidating service manager ; but now they are offerring the joining fee for $0 so what is up with that?. The service manager needs to train in communication and people skills if this gym wants old customers back and new customers to come in.
The monthly dues are way to pricey compared to other gym so the service manager really, really need a social skill.

Source: Google

★ 1

This review is particularly about RWJ’s swimming facility…. I have pending balance of more than 150$ since pre-covid time. The aquatics manager has ignored my more than 10 emails and numerous voicemails regarding either start our swim class or provide refund. I have contacted front desk more than 5 times and every time front desk left a note on her table but unfortunately no reply. There is no one accountable at this facility for customer service. I have no other option left then contacting CONSUMERS AFFAIRS to get justice…. I have all the proofs of emails and contacting front desk and voicemails..

Thank you

Source: Google

★ 5

In 2010 my fitness journey began.
11 years have passed and the changes in my health are phenomenal.
The gym itself is very good but what makes it different are the instructors and trainers. Any facility can have machines and classes but I have found a level of professionalism and concern head and shoulders above other locations. Brian K, Jody B not only know their stuff but take an active interest in the whole person.
Dont get in anyone's way in Zumba tho.

Source: Google

★ 2

This is gym is okay, but please install brighter lights with more lumens. This gym is dim, dark and depressing. You need brighter lights to stimulate the brain and make you want to exercise. We pay premium for this gym, so it would be nice to walk in to something less depressing.Take a look at the new LA Fitness on rt35, its bright and more lively! Also, please install the water fountains woth the water bottle sensor filler.

Source: Google

★ 5

Source: Google

★ 5

I have been practicing yoga in RWJ for over 6 years with Steve now. I am honored to be a student of his because he is an incredibly inspirational and moving teacher. Steve is able to create a safe and comfortable environment in which a person is able to challenge themselves both physically and mentally and find a balance between "ego" and safe limits with their body. We are constantly reminded to find our balance without overdoing in such a challenging practice. Each lesson holds some sort of wisdom and wise perspective at the end of every class like ...‘while you can climb every mountain, the only zen you find on the top of the mountain is you the zen you bring with you’. Every time I come to class I feel something different, new, fun, and full of energy! Steve has helped me grow and become stronger in my own practice. While I was absent from RWJ for a bit, decided to return as I missed his practice. I wholeheartedly recommend coming to class and absorbing the energy that such a talented master of yoga creates. Namaste! 🙏

Source: Google

★ 5

An excellent pool and the water temperature is just right. The lifeguards are friendly. Too bad, they close it between 12 and 3 Pm now

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★ 1

Overpacked establishment while COVID. Do not take a risk coming in to this gym!

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★ 5

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★ 1

No day passes and don’t let you do drop ins unless you are with a member

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★ 4

Love the gym but super dissappointed - sauna has been broken for past 5 days and no ETA on when its going to work again. I specifically signed up for this gym bc sauna. Plz fix !

Source: Google

★ 2

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★ 2

I wanted to rejoin and asked for help with training. The former district manager had helped me in the past, but now no one cares. I asked the new manager to get back to me and no one called me. I used a couple of locations and all are very nice. The dues are the highest and theres no more personal attention. They all say, that all their trainers are good, but I did not see it. It's too much to pay for the poor service!

Source: Google

★ 1

Worst customer service that I have ever experienced.
They ask you to come into the center to do a freeze on the account when you are travelling or for any other reason. So I did go in and talked to person at the front desk and he said he did put a freeze on my account and asked me to come in 3 months from that date to continue the freeze. There is proof that I was at their place on that day. They can check the security camera. A few days after that, I was charged for the next month to my surprise. So I called in only to hear from the customer service manager that It was my problem to not sign a document confirming the freeze. I am not sure if I did that when I was there. But I did everything the person at the front desk asked me to do to start a freeze. I even gave him my driver's license to check my name. These people do not show any respect and refuse to apologize for their mistake and issue no refund. STAY AWAY!!!

Source: Google

★ 5

Source: Google

★ 1

So this is a warning. I won't specify the personal trainer, because I believe in second chances. My lady has been made uncomfortable on multiple occasions by one of the personal trainers here. IF MY WOMAN SAYS SHE DOESN'T WANT TO HUG YOU, THAT MEANS SHE DOESN'T WANT TO HUG YOU! Forcing a hug is SEXUAL HARASSMENT! Maintain professionalism, last warning. People trust you, now be a gentlemen and do your job, or I will be more specific. My lady is kind and reserved, this WILL NOT BE TOLERATED!

Source: Google

★ 3

It's clean and has everything you could want in a gym except for inclusion. If you are trans or non-binary, or just want a non-gendered individual changing room, you're out of luck. Your individual card to keep track of your fitness routine has to go into either a male or female file drawer.
When I spoke with one of the counselors here about my concerns, I was told that anyone is welcome here, they just need to choose a gender and if they are focused on what they are doing and not bothering other people they should be just fine. I found this particularly unenlightened. I'm hoping that the nice folks at this facility get some sensitivity training and enter the 21st century

Source: Google

★ 4

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★ 5

I love this gym. I’ve been going for years. The classes there are awesome, staff is awesome and always friendly and will listen to your needs. The gym is immaculate and clean which is one of the things I look for in a gym. It never smells and the equipment is always up to date and clean; locker room as well. There is also a mixed range of people and you will never see “meat heads” lugging around their gallon water bottles and grunting while they work out. If you are looking for a gym around this area, PLEASE STOP IN!

Source: Google

★ 1

If i could leave 0 stars, I would, Don't leave by the side entrance, there are huge RATS. The place is filthy, the machines are broken, and it is WAY WAY overpriced. I was a member for 2 years.

Source: Google

★ 1

This is the worst service I got in the fitness club. They tried to accuse me of lying. They said that they do not believe me that I'm moving to another state. And they said that I have to pay until I bring an official letter about the move.

Source: Google

★ 1

This location could really learn from their Carteret branch. The gym is always out of wipes, a lot of the equipment is over 10 years old and breaking.

Source: Google

★ 5

Membership is kind of expensive. BUT, you get what you pay for! This is a premium gym. Free 1hr trainer session every month with certified trainers. All trainers are certified in multiple disciplines. Pools and hot tub are awesome and very well kept. Locker rooms are plush and well kept. Steam rooms and saunas in each locker room. Plus premium spa shampoo, conditioner and body wash in each shower

Source: Google

★ 1

This gym had the potential to be something very good for my father and was for a long period of time. Unfortunately, the gym cancelled my fathers membership because he approached the staff with a problem. He suffers from depression and some of the participants in his class got wind of it. They started to talk behind his back and when he was told by one of the other members it was really damaging to him. He asked the gym to resolve the situation so that he can just enjoy the gym and classes that were helping him so much.

They chose to instead cancel his membership and not allow him to participate anymore which threw him deeper into depression. This happened two years ago and it still is the only thing my dad talks about. He was hurt very deeply by the management of this gym. It really is sad to see a staff deal with something in this manner.

If only the gym could reach out and make it right. But they haven't and it has caused my family nothing but grief.

Source: Google

★ 5

They are amazing at fixing issues! They are very nice!! You should join!

Source: Google

★ 5

Best Zumba EVER

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

I am not the one to write a review. But had to do it today. Taking a private swim lesson for kids at Rwj could be taxing. I Understand once in while coaches have emergencies and
May not be able to honor the time commitment. But 4 times in 4 months!!

No notice of any kind that they are sick or family emergency and lesson is cancelled etc. You are left wondering after taking a 8 mile one way trip at peak hour on route 9 - what exactly happened ? Tells you how mismanaged the whole place is.

And it is really not about the money - but dare you ask for a refund all you get is silence. Instructors Anne D, then Kat - it is all the same. Aquatics manager changes almost quarterly I think because nobody cares. Just wrote an email to Girogi, manager at RWJ NB.

The 2 stars are for good job that Jose does with kids.

Source: Google

★ 5

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★ 5

Always a wonderful time . Staff is very helpful and always on top of their game

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★ 5

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★ 1

I am a former member who came in from out of town for a few days and wanted to use the facility for aqua classes. A guest pass was arranged expeditiously and with a smile. Excellent customer service!

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★ 5

Great atmosphere. Great staff. Clean. I'm happy with my experiences.

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★ 5

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★ 5

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★ 5

Amazing staff .

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★ 5

Have not been. Doesn't sound to inviting. But Scotch Plains is ok with me.late nite swim is great

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★ 4

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★ 5

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★ 5

So far so good. My girlfriend likes the place. Can't wait to test out the pools.

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★ 1

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★ 1

Very rude especially one Rachel Morris and most of the lifeguard staff .would not recommend at all very unsanitary (old men shaving in steam room) and very naked old men walking around all over the locker rooms with younger children their attending their swimming lessons

Source: Google

★ 5

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★ 4

No folks on roids running around like crazy. Mature educated crowd, very nice staff and very clean facility. I love the sauna and steam room. Price is fair for the service and follow ups you receive from their "health professionals" that includes in house nurse routine test, periodic physical assessments and follow ups.

Source: Google