★ 3

I recently attended my first class at SoulCycle, and while I was excited to try it out, my experience was unfortunately overshadowed by a last-minute playlist change. My friend and I specifically chose this class because it wasn’t supposed to be a Taylor Swift-only playlist.

I got to class just in time, so I missed the instructor’s announcement that the playlist had been switched to Taylor Swift’s new album. By the time I realized, I was already clipped into the bike and didn’t know how to unclip without disrupting the class. Otherwise, I honestly would have left. I wasn’t prepared to sit through almost an hour of music I really don’t enjoy—especially during a workout that’s supposed to be motivating and energizing. Needless to say, my first impression was ruined.

Source: Google

★ 5

I absolutely love this studio! I just recently started taking classes here and off the jump the staff is super friendly and helpful. The studio itself is so cute and clean, not to mention the instructors are incredible. I highly recommend taking Nissa’s classes!

Source: Google

★ 5

The best classes and best instructors!!

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★ 5

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★ 5

Love it! The best place with the best team 🤍

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★ 5

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★ 1

Extremely disappointed with the front desk staff and management at short hills soul cycle. I am new to town and received a free class after taking 10 classes with this location. I called this afternoon to make sure the class was not full and I could use my walk-in free class. I even recruited a friend to join the class tonight. I got to soul cycle and was turned away for forgetting the piece of paper that says “enjoy a class on us” on it. I showed a picture and even offered to drive the pass back later this evening or tomorrow. Not accepted. I was turned away. Not to mention the class was completely empty. I will not be returning to this location due to this horrific experience and poor customer service.

Source: Google

★ 5

All the employees are great. We love being a neighboring business to them, and our members that also workout there love it too.

Source: Google

★ 1

Has totally gone down hill. Staff is not what it used to be.

Source: Google

★ 5

My fourth Yelp Elite event!
WOW! What an awesome and inspiring experience at SoulCycle in Short Hills!

My first cycling class!!

Big shout out to the Instructor Jen!!
I took the 830am class!
Abba vs. Shania Twain
You have my admiration and respect!
You are a SoulCycle Goddess Warrior‼️
This was a total work out!!
Cycling, cardio, weights!!!
Loved the high energy!
Music selection was fantastic!
Great vibes!!
Accepting and positive environment!!

All the staff I encountered were so helpful, kind and friendly.
Janine, Lex and Hana!!

Definitely inspired and motivated to go back to exercising!!
I was able to do only 25% of the routine!
I have muscles in my legs I didn’t know existed that are sore!!

Appreciate the welcome postcard and my name on the locker!
What a lovely personal touch! 💛

Encourage you to set up SoulCycle app and then call to schedule Yelp event!

Lockers, showers, restrooms and apparel available.

Parking on site.

Absolutely thrilled to be a Yelp Elite and grateful for the new experiences!
A BIG thank you to Yelp and Sara B. ‼️

Source: Google

★ 5

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★ 5

Terrific coaches and staff members. The classes are intoxicating and will get to your max effort all day everyday. Highly recommend to all!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

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★ 4

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★ 5

Best staff ever. The company delivers a high quality experience that their competitors cannot match.

Source: Google

★ 5

Top notch service from the desk staff, the best instructor in the tri state area! (Kaley)

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★ 5

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★ 1

These people are crooks. Watch your credit card. They will charge you twice. Plus they ripped off my 18 year old daughter.

Source: Google

★ 5

As a huge soul cycle fan, this studio is no different from what you'd get in NYC. Great instructors, friendly staff, and while it's not cheap there are often fun specials and it's worth it.

Source: Google

★ 5

My favorite type of excersice!! So motivating and great instructors.

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★ 5

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★ 5

Love

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★ 2

I signed up for SoulCycle "tap back Tuesday"class, this is where if you sign up to for a cycle class on Tuesday, you receive another cycle class on Thursday. I think this is great idea because you are basically getting 2 rides for the price of 1. Anyway, I completed my cycle class on Tuesday and was looking forward for my class on Thursday. However when Thursday arrived there was inclement weather and the studio was closed. On Friday I called the studio to ask if I could reschedule my Thursday class the studio rep said NO they do not reschedule rides if you signed up for 'tap back Tuesday". I thought this was very unfair being that their studio was closed. I also sent an email explaining my concern and I have yet to receive a response. I just think it is really shameful that they could not honor their program. Although I love the workout I will not be returning to SoulCycle.

Source: Google

★ 4

Great workout. Roger and Kayla are different and equally challenging. Love their shout outs, style and skill. Front desk staff are amazingly helpful and enthusiastic.

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★ 5

Amazing instructors and great staff! So nice to be able to get your workout in without having to drive to the city. I love this place and can't wait to go back sometime soon!

Source: Google

★ 5

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★ 5

Great studio; fantastic workout. Admittedly, it is expensive, but (at least in my humble opinion) it is worth it.

Source: Google

★ 1

Great teacher -- horrible staff.

Said they would accept free class and would refund my money, 4 days later no refund, called and said they could not accept the free coupon as the bike was booked before hand. Asked why did they say they would accept the coupon then, said they didn't know and I must have not understood them. Way to be great at customer service -- blame the customer for your uninformed staff. Also double charged my friend!

Source: Google