★ 1

If I could give zero stars, I would. On May 18th of this year, I made an appointment with them, and when I arrived, they canceled it. They only canceled, and the only alternative was to reschedule, so I had to adapt to their schedule. I am the customer, the one who pays in advance. Sorry, but your business isn't a charity. I don't have the time you want, and I'm not going to adapt my schedule to yours either.

I asked for my money back, and all they did was have me reschedule the appointment. I don't care about the money; you can keep it. You actually kept it.

When a company provides a service and asks me to evaluate it, I always do and try to be as professional as possible. We are all subject to evaluations in our work.

I'm just doing this so they know there are bad assessments too.

P.S.: Don't call me or write me; I won't delete the comment.

Source: Google

★ 1

7 months ago I left a 5 star review. For good reason, The crew was great. As a senior citizen everyone was careful not to overdo the sessions. I loved it and I was very generous to the staff with tips. Then I needed to back off a bit so I took a hiatis for a few months with intentions to return. Stretch Lab kept billing me each month to my credit card. No one from Stretch Lab bothered to call me.My accountant noticed it and I called. Can't discuss the issue on the telephone. Nope...you have to send an e mail to the owner, (great customer service) well...according to him and his scammy ways there is fine print in the contract. I noticed another client had similar issues and his review was met with a diatribe from the smarmy owner. I can use the credits but have to finish by December 31. TOTALLY INFLEXIBLE if you will pardon the pun. If he gave me ample time to use my credit I would have continued. He has policy don't you know. I say stay away from this guy but find a more reputable Stretch Lab. The concept is great and the stretching is good for your health. I'll be dealing with American Express to get the scam reversed. BTW...he will protest with a heartfelt reply to this review.

Source: Google

★ 5

Just finished my second month and it has been a great experience. Kim, Dan and Malik are wonderful to work with!

Source: Google

★ 5

Place is really clean. The staff is really nice and helpful. Brandon did really a good job stretching me.

Source: Google

★ 5

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★ 3

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★ 5

Great place. Knowledgeable and friendly staff have had nothing but a good experience . Has helped with stiffness!

Source: Google

★ 5

I had the opportunity to visit this StretchLab location during their grand opening. My experience was outstanding and the staff members were all professional and very helpful. After my stretch I knew immediately that I would need to return!

Source: Google

★ 5

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★ 5

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★ 5

My first experience with the StretchLab was amazing to say the least. From the moment I walked in, I was greeted by their friendly and welcoming staff. The stretching did wonders for my body as needed from working out. I highly recommend the StretchLab to everyone. You will not be disappointed. I can't wait to go back!

Source: Google

★ 5

The Stretch Lab is a place to cast all your cares on an enriching experience of relaxation that will make you feel good and ready to fight another day.

Source: Google

★ 5

The staff and facility were top tier. Looking forward to my next stretch appointment.

Source: Google

★ 5

The Stretch Lab was an awesome experience . I left feeling relaxed and super flexible. The employees were all super welcoming.

Source: Google

★ 5

The absolutely best stretch lab I have been to so far. Great customer service, super professional, courteous staff, and extremely accommodating.

Source: Google

★ 5

I stopped in to inquire about their services and was very pleasantly surprised by the cleanliness of the space, professionalism of the staff, and the assessment technology to gauge where on your body you may need to focus your stretching efforts. I was highly impressed and look forward to my first appointment!

Source: Google

★ 5

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★ 5

I’ve been going to this Stretch Lab for 2 months now and it’s been really helping me with my marathon training! It’s been helping me with preventing injuries and for post run recovery. The team is great and welcoming and really get the job done

Source: Google

★ 5

Josh stretched me and it was very good my lower back was very stiff and he knew just how to target and loosen it up would definitely recommend stopping in

Source: Google

★ 5

Great Staff! Have experienced multiple of the flexes and they were all great!

Source: Google

★ 5

This was the best decision ever! Well maybe in terms of my physical health. Went as a referral from the wife. I was skeptical at first because I can stretch by myself at home. But I was wrong. Having someone do the stretches for you hits differently. And they do it with care and intent. Not to try and rip you apart, but up to the right intensity (and pain level) to wake those muscles up! Signed up immediately after my first time and now I'm writing this review after an early morning stretch! Definitely recommended for those in my age range (40+) .

Source: Google

★ 1

Scam alert. Horrible service. Manager hung up on me after asked about incorrect charges that I had to dispute with cc despite membership only hold and agreed upon By her . She then proceeded to make my 17 sessions vanish. A very poor experience. $600 in loss for no services charged to be clear. Scam- stay away!! Doctor and army man here to give some context on how frustrating this must have been.

Source: Google

★ 5

I love this place! This is the 1st time I've ever been to a Stretch Lab anywhere and at the urging of friends I decided to try this. The staff is so patient, friendly and most importantly knowledgeable. After years of dealing with stiffness from an old injury, I have really seen a significant improvement in my range of flexibility. This is now apart of my routine. Best decision Ive made in a long time!

Source: Google

★ 5

I had such a wonderful experience! The staff was great and my body feels AMAZING! Will definitely be going back.

Source: Google

★ 5

I was greeted with a warm smile. I came in feeling tight and Joshua hit all the right spots. He was attentive and I left feeling great. I recommend everyone give it a try.

Source: Google

★ 5

As a busy mom and entrepreneur, I committed to improving my self care this year. Finding time to unwind can be tough, but I am open to trying new things. I know the benefits of stretching and kept hearing about Stretch Lab so I decided to schedule appointments for me and my family.

From the ample parking, welcoming and relaxing atmosphere to the tailored stretching sessions at Stretch Lab Closter, we had a wonderful experience! (This is random, but it also smelled really good like a clean linen scent.) The expert stretchers explained the range of motion and walked us through each stretch to ensure our comfort level.

My son is young and plays basketball, so Patrick was great in connecting with him and explaining the importance of stretching. After the experience, we all felt relaxed while also energized. It was an amazing experience we can’t wait to repeat! Thank you, Stretch Lab, for redefining stress relief for us!

Source: Google

★ 5

I went to get information about the stretch lab and the staff were so helpful and informative. I can't wait for my appointment !

Source: Google

★ 5

I didn’t know what to expect. I was stretched in ways I did not know my limbs could stretch. It was like a massage and physical therapy at the same time. I look forward to my next visit.

Source: Google

★ 5

First time stretcher experience was a plus. Post workout stretch. Staff was welcoming. Facility was comfortable and clean. Will be adding Stretch Lab Cloister to my personal fitness regimen

Source: Google

★ 5

This was a great experience the tech Joshua has been very helpful showing me what exercises to do to help with my bursitis. I have been there now 6x and my shoulder has never felt so good. Big up to all the tech who have stretched me. I look forward to my next appointments.

Source: Google

★ 5

Great experience. Great location. The staff was knowledgeable and the personalized stretching sessions are top-notch. The facility is clean and inviting, making it a comfortable place to relax and focus on your well-being.

Source: Google

★ 5

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★ 5

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★ 5

Source: Google