★ 1

The instructors are amazing but customer service is not. See below how they respond for proof. I left to mexico to help my grandmother! I'm back in the states as of yesterday due to my daughters being sick and this is what I also have to deal with on top of it. Thank you for proving my point. Contract over the person. They would rather have you pay a WHOLE month you can't go and pause the month you can go. Then ignore you. I have paid so many $15 and $20 fees when I canceled a class to late or missed over my kids or illness.

Edit: yes they message you about payment missing but ignore your messages asking, don't answer the phone and won't email you back. I'm not the only review to say this. You ignored the issue I had going on on why I couldn't attend this month and then just charged me. The form to pause for the up coming month was a link to some website, there was no form. So please spare me the "i contacted you" dates as they were ONLY to charge me but please list all the dates you replied to me or returned a phone call or email. The BBB review will be done too. You ignore us and then just throw the contract in our face. This is also the 3rd time I tell you I do not want to attend your club anymore so quit saying you want me to go back.

Source: Google

★ 5

In February 2024, I began a Pilates journey that has significantly improved my physical well-being. Despite initial hesitation, I quickly developed a deep passion for Pilates. Deanna, an outstanding instructor, has consistently encouraged me to go beyond my limits. Her extensive knowledge and valuable experience have been crucial to my progress. The physical benefits have been impressive, and I have noticed a clear transformation in my body. I highly recommend attending at least five Pilates classes per week, as the investment is truly worthwhile.

Source: Google

★ 5

Nicole the Regional Manager is STELLAR!! I appreciated her kindness and clearing up some confusion I had. Not only did she express understanding and empathy but was right there willing to offer solutions for me. I’m excited to start my Pilates journey and it’s truly all thanks to Nicole!

Source: Google

★ 5

Source: Google

★ 5

I started with a free intro class back in November, and immediately joined. The classes at Club Pilates have transformed my health and fitness journey. I’ve lost 35 pounds and have gained incredible core strength. I love being able to see and feel the changes in my body, and how every class introduces a new challenge. The instructor’s are knowledgeable, accommodating to modifications when needed, and always considering everyone’s safety. The manager May is kind and encouraging, and incredibly organized. I adore the studio, the classes, the staff, and especially the way I feel after every class. I’m so grateful that I became a member, and so excited to see where my fitness journey takes me.

Source: Google

★ 5

I will be traveling to Albuquerque for vacation soon and talked with the manager, May, about taking a couple classes while in town. She was very helpful, kind, welcoming. I am looking forward to continuing my Pilates journey away from home. Thank you!

Source: Google

★ 5

I called to buy a few single class as we are visiting from MN. May called me back within 10 minutes. She answered all my questions and was very helpful when deciding which classes would work best for us and explained the classes I wasn’t familiar with. We are excited to visit and check out the studio!

Source: Google

★ 5

Source: Google

★ 5

Fabulous studio. Great instructors, lots of classes and always sparkling clean.

Source: Google

★ 5

I love this location. Instructors, reception and managers are friendly, easy to work with and talk to. Classes do get filled and I might have to be on waitlist but I usually do get
into class i want. I don’t worry about price because instructors have to pay for their training and certification. They are all very well trained and well worth the money.

Source: Google

★ 5

I love my Pilates and the versatile instructors. Classes always start and end on time. The staff is excellent in responding whenever I need them.

Source: Google

★ 5

Staff is friendly and helpful. Teachers are knowledgeable and attentive.

I've had an unlimited membership for a few months and never had an issue getting into classes. I prefer weekday evening classes.

Source: Google

★ 1

Please look up TCPA laws - this company does not respect legal rights.

Source: Google

★ 2

Price went up too high and unlimited class pass isn't really unlimited. Everything was better few years ago.

Source: Google

★ 5

Great mix of teachers and use of reformer, chair, spring board, and trx. Every class is different and working various body parts. I am 46 and have a four pack- only because of Club Pilates. Best work out for core and long-lean body.

Source: Google

★ 5

Awesome as always!!

Source: Google

★ 5

Had my first intro to Pilates last night and it was wonderful!! I woke up sore today and enjoyed every minute of the workout… it was low impact but highly effective and Sara was awesome along with the receptionist Nicole … very informative will be back 😊

Source: Google

★ 1

They've been charging me for the last 2 years and I never knew or went to a single class. They never sent me a bill, invoice or receipt. Ever. I thought this was illegal...???

Source: Google

★ 1

Aweful customer service

Source: Google

★ 4

I have had a great experience since starting these classes. Joslyn has always been friendly and helpful since I started working out at this facility.
The workouts are great. The instructors are awesome.
I’m already seeing the benefits of these workouts. It’s been fun!!!!

Source: Google

★ 1

Not worth the price point at all and the management team is a mess. They also never answer the phone so good luck getting details without going into a studio. So many better fitness centers in Albuquerque.

Source: Google

★ 2

Horrible Membership Plan Very Few Classes!

The membership is a disappointment. They have VERY Few classes and penalize you if you have to cancel! They require a minimum 3 month membership then when yu realize it's not possible to get into the classes you lose what you paid for as they burn off your membership even if they don't have classes you can attend...to add insult to injury they require a 30 day notice to terminate your membership or it automatically renews! Of course they will not let you cancel before the 3 month minimum expires so it is up to you to manage for them, ugh! Not a good investment.

Source: Google

★ 1

This place is terrible….phone down for week at a time, I was told my membership was cancelled(per my request and it was not done) and, cannot get anyone to call back. I cannot get a manager or owner to call me.

Source: Google

★ 1

My poor experience is based off customer service. After asking the front desk to cancel my membership, they NEVER gave me a form to fill out, but an email saying I would not like to renew as I was moving. I still got charged $173 for the following month and was told that because I never filled out a cancellation form they could not refund me and would not. Very disappointing that they could not recognize the fault was their own and give me a refund. Will never be returning or recommending this place to anyone.

Source: Google

★ 2

I guess my expectations were set high from my previous Club Pilates before moving here. Instructors are nice but management doesn't follow up when they say they will. I've had a lot of frustrations with CP in NM since I moved here a year and half ago. If you love reformer pilates like I do though, this will have to do.

Source: Google

★ 5

Wow - this club has tons of classes, flexible times, all coaches are great instructors. Safe, clean, and honestly life changing on the body. Worth every penny. This club has changed my everyday life helping my spine and glute strength making everyday more comfortable and making me stronger and happier! Management is very responsive and fair. I saw the results after a couple weeks, but highly recommended the “unlimited pass” because I’m really seeing results after 30 classes. Highly recommend!!!

Source: Google

★ 5

I love the classes the instructors are the best

Source: Google

★ 5

I love having Pilates @clubpilatesandalucia on my schedule every week. Such a great way to get strong and feel good after a hard days work, or to get your weekend going!

Source: Google

★ 1

Staff is overworked and owner is unavailable. Regional manager has a lot of time to write lengthy emails, but nobody can address how they charged you for 8 classes and only gave you 4.

Source: Google

★ 1

Source: Google

★ 5

I signed up in April and have seen and felt the results. Being plus size I was a little intimidated trying this but so glad I did. Every class is unique, the environment is great. I never knew Pilates could give me the toning results I’ve been needing. I’m now taking 4 classes a day and I look forward to going!! Best decision I made for my fitness at a cost way less than a personal trainer.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I joined the club after completing PT for a broken leg. The teachers there are very knowledgeable and I felt very safe building muscle and range of motion with them. The classes are fun and move quickly and the culture and vibe is very warm and friendly.

The owner/manager is very attentive and available, she keeps her studio VERY clean and sanitary.

I highly recommend this studio to anyone at any level of fitness.

Source: Google

★ 5

I just adore and appreciate the entire team at Club Pilates in Albuquerque / Rio Rancho. You won't find a more dedicated, devoted, knowledgeable, and amazing team to coach you through your fitness journey. I have loved my time there and the results have been phenomenal. I would tell everyone to take the FREE intro class!! You won't regret it.

Source: Google

★ 5

Great location! Great staff! Very clean, and great environment. Love club Pilates.

Source: Google

★ 5

Source: Google