★ 1

Charged a "late fee" when I had been on automatic payment. They removed me from auto pay without notifying, never sent a bill despite having all my contact information, and then sent a late payment fee. Refused to resolve the issue

Source: Google

★ 5

The staff here is awesome, friendly, and kind. Would definitely recommend this club if you're looking to try something new.

Source: Google

★ 5

From the moment of walking into the studio and being greeted by the front desk receptionist, one feels so taken care of. Instructors are well prepared and have a new lesson at each visit customized to the client abilities and needs. Love my experience here.
We will miss Sarayu her smiling face and helpful attitude when she leaves the Enchanted Hills location to pursue her future dreams.

Source: Google

★ 5

The ladies are so lovely here and make it such a wonderful healing space. Elary is an angel! I love coming here!

Source: Google

★ 5

I absolutely love this studio/club. I have already seen improvement in, my posture, balance and the way my clothes fit in just 3 months. I started with a 4 pack, . Then moved to an 8 pack and then to an unlimited membership. Lorraine, Melissa and Zoe are great instructors and have really fun classes. I highly recommend this location.

Source: Google

★ 5

Oh WOW! Did the Center and Balance class with Molly today! Great teacher and great class. Thank you…

Source: Google

★ 2

Just a heads up, if you show ANY interest in signing up for a free intro cost, you will be bombarded with follow up MANY & DAILY texts about setting up the class. You will then be bombarded with more questions leading up to the class & make sure you have grippy socks or you will have to buy some for the intro class…

Source: Google

★ 5

I've been a member since the summer of 2023 and have enjoyed the classes and instructors. The facility is always clean and the equipment is well maintained. The instructors provide feedback and modifications which is always helpful for beginners and for those with injuries or disabilities. The classes have helped with my fibromyalgia pain and have allowed me to stay physically active.

Source: Google

★ 5

Lorraine is amazing! Would and could not do it without her!! My husband even come with me because she is great!

Source: Google

★ 5

Great classes. Haley is wonderful, actually all the instructors are great. Thank you, Rio Rancho Pilates.

Source: Google

★ 5

This is an awesome place!

Source: Google

★ 5

Source: Google

★ 5

I love the trainers, the front desk staff, the classes, the location, the other members and the workout!!!!! Amazing place full of amazing people!

Source: Google

★ 5

Source: Google

★ 5

Amazing place to release stress and get a great core workout!

Source: Google

★ 5

Everyone there is very helpful and professional. The classes are good and I feel much better since starting the program at Club Pilates.

Source: Google

★ 5

Club Pilates has completely changed my body over the four moths that I have been coming. The staff is wonderful - super friendly and professional. I consistently leave feeling refreshed, relaxed and so much stronger and more confident!

Source: Google

★ 5

This Club is great! Clean, starts on time and instructors who really know their classes! I have learned so much about muscle groups and stretching!!

Source: Google

★ 5

I absolutely love this place. The studio is beautiful , clean and comfortable. The instructors are amazing, they will help you with any issues and challenge you when you want. I tell everyone that I know to join.

Source: Google

★ 5

I’m not usually a person who enjoys going to the gym, but I love my Club Pilates classes. Every class is different and challenging. The instructors are great! The front desk people are friendly, and they go out of their way to learn your name and make you feel comfortable. After just three months, I feel much stronger and have increased flexibility. The culture is welcoming and that includes staff, instructors and other people taking the class.

Source: Google

★ 5

I highly recommend Club Pilates-Enchanted Hills. Their staff is extremely helpful and friendly. I had never taken pilates or been a member of gym like it before and they answered all my questions and made me feel very comfortable. They discussed and explained the classes and payment options and even though I travel across town from Albuquerque to get there, it's worth it!

Source: Google

★ 1

Went for the intro class and then signed up for a class on Sunday and was considering joining. I was told I could buy a membership or pay per class. If you didn’t attend your classes per month you were still billed. I understand that. I have arthritis in my foot that was hurting after the intro class so I wanted to do a full class to see how my foot held up before joining. When I arrived for the class and went to pay cash I was told they don’t take cash and it says it in the door. It really doesn’t make it clear on the door , nor anywhere else in the place. I didn’t have my card on me and was told it could be paid online so I called my husband who tried to pay online. It said the class was booked and wouldn’t let him pay. The girl
at the counter was dealing with other people and when I told her it said it was booked and asked if I should pay for the 10? She again wasn’t very clear and the class had started. She again was dealing with a someone who wanted a spot in the class I was missing. She said she would try and cancel my booking and then I could book it. My husband is on the phone waiting for directions. I pointed out the class has already started and she was kinda rude and what did I want to do? I said I was leaving and did. At the time of my intro class it was never stated they don’t take cash but I could pay as I go if I preferred. Seriously not a good vibe and won’t be joining. Terrible customer service.

Source: Google