★ 1

Believe the reviews about poor management and caring only about money. This gym has gone downhill fast and I regret giving it a second chance. I’m a furloughed federal worker and requested a one month membership while I was not working. The rep asked me to sign several forms and then I paid $107. Imagine my surprise when I showed up on what I thought were my last 3 days of my membership when they tell me that they do not offer one month memberships, they signed me up for a 4 week membership, and I should have read my agreement they emailed because THAT is where they noted my end date, not from the rep when I signed up. The manager Chloe suggested I pay $19 for a day pass if I wanted to work out the final day. The facility itself is great but I’ll be taking my money somewhere with better communication, customer service, and maybe just a little bit of consideration and where people aren’t nickel and dime’d to death in the name of making one last $20 despite their own lack of communication. $126 will get you so much more at any of the surrounding gyms in the area.

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★ 5

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★ 4

Solid classes, now, the cleaning is consistent, especially by one guy who takes the work seriously. Recent improvements to pool, hot tub, and fully closed door sauna helps to get a 4th star. I would appreciate more rubber mats through the women's and family walkway areas, too easy to slip and fall. -- 10-6-2025 Update - thanks for the pool improvements, looking fresh, new, very good. Plus - your "Detailman" Ocelous? I think, is a wonderful addition. He takes his work very seriously and stays on top of the areas I am, regularly. Please do add Friday Aqua Classes with Sheresa Sparks? Helps with my, painful, arthritis and preparation for replacement surgery - Please? - Thank you for continuous improvement.

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★ 4

I love this gym overall. However, the last maybe 3-4 months the women’s locker room NEVERRRR has soap in the soap dispensers. I’m sorry but that is something to me that is very unacceptable in a gym setting.

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★ 1

Its easy to sign up, they lied about how to cancel. Good luck canceling with them, they said I had to send in an email and an explanation with my phone number to cancel. I did that. Then , they continued charging me for several months
.I called any they then said I had to come in and cancel in person. THEY ARE THIEVES AND LIARS. DO NOT TRUST THEM.

Source: Google

★ 5

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★ 3

I love defined fitness at hilltop. It's a convenient location. I love the water aerobics classes. I can get a good work out. The best workout was the deep water aerobics. Could you consider bringing that back? I love to workout with the gym machines. I have a problem with people wiping down the seats and leaving them sopping wet. The other problem I have is with the arm exercise machines people leave them up way too high after using them and then I can't reach them to use. I can see that you work hard at trying to keep the place clean and things order, but I do have a problem with ta few cleanliness issues. The pool has tons of sand in it. The shower walls are slimy and have hair stuck on the walls and piled up on the floor. But it is much cleaner than the city pool, which is very disgusting.

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★ 5

Victoria was great! She was very helpful and had great customer service!

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★ 4

Good place for a workout!!! Clean great equipment!!💪🏼

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★ 5

Great equipment, and clean facility.

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★ 4

It's a good gym with lots of room as you never feel that you are in other people's way. It is a bit expensive relative to what you can get at other gyms.

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★ 1

Got my membership for this gym through Presbyterian. I canceled my membership in 2024 through pres and then left Presbyterian altogether in 2025 and left New Mexico. 6 months later from leaving the state I’m being billed for $75 from this establishment even though I cancelled through Pres because there is no other way to cancel with the Presbyterian fitness pass. It is also no where blatantly stated that you also need to physically go to the gym to cancel. Now that I live thousands of miles away I am still unable to cancel. Furthermore the planet fitness employee claims Presbyterian is still paying my membership charge when Presbyterian has proven this inaccurate. This is an abusive of corporate power for charging me an absurd amount and not letting me cancel when I no longer live there, even though I followed the correct protocol. Thankfully a Presbyterian employee is helping me dispute these charges even though I am no longer an employee or apart of there insurance. As I am writing this the Presbyterian employee is on hold with defined and has been on hold for about 15 minutes. When I spoke with them I also was on hold for 10 minutes… completely unprofessional. We’ll see if I still have to pay the ludicrous payment. After this I will never go to or recommend a defined fitness to anyone.

EDIT: defined fitness hung up on the call with the Presbyterian employee that was going to dispute the charges. Probably because they are avoiding disputing the charges. This is completely unacceptable and I will be having a Presbyterian employee and/or myself calling everyday to resolve this matter. I’m so tired of corporate gluttony in this country. This is absolutely absurd.

Sincerely,
Disappointed

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★ 5

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★ 1

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★ 2

Besides Having Good Dumbell Weight, Everything else is Basic!

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★ 3

It’s a decent gym I just wish they would turn the music down a bit. I can usually hear it clearly through my noise canceling earbuds. Also have had trouble communicating with my spotter because of it.

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★ 1

It was beautiful when it first opened. It was brand new. It was exciting. I enjoyed working out. Then I started swimming and was into that. I enjoyed the hot tub and dry sauna too.

I went there a month ago. It was falling apart. The pool didn’t look clean, the hot tub wasn’t working, the showers by the pool were not working. There was no soap in the men’s locker room. When I told this to the people at the front desk they clearly could not care less about the issues I announced that I’d observed.

I go to Planet Fitness now. It’s clean. Everything works. The staff wants to be there. It’s got a great vibe. People are happy to be there. I’m so happy I found them!

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★ 1

I loved this gym when it first opened . But the prices skyrocketed. Went from 35 to 50. Which is insane especially if youre not using all the amenities. They need to have several options for prices and memberships especially in this economy. Plus there's always hidden fees in this gym so beware.

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★ 1

Bathrooms are always filthy and they can't keep the cleaners because of losey pay. The gym has really gone downhill, dingey and dirty, machines are never cleaned. If your concerned about cross contamination and getting sick then I would avoid this gym and all DF gyms. Another problem they have is how they train, when I told the staff that checks people in that there was not toilet paper in the bathrooms, they told me they had to stay upfront and could not leave.
Not the first time that toilet paper was empty!
It's just gross here!

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★ 4

I love this place. Friendly people everywhere also very clean. My one issue is the music is way too loud. 95% of the people going have headphones anyway. If you can hear the music blaring over the headphones its too loud.

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★ 5

We had a family emergency and had to move out of state. There was some confusion at first but the manager was so helpful!!

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★ 1

Honestly not a great gym, its overy crowded and a good chunk of the machines don't work, including the pool and hottub due to bad ventilation and or who knows what else. Not to mention when I got seriously sick I kept calling to cancel and they refused to do it over the phone. Because I couldn't physically come in to cancel, they kept charging me and I didn't my membership at all when I was sick for a few months. Frankly seems like they care more about raising the prices and taking your money rather than giving you a good experience. Also got too expensive to keep it going so I'll sign up with another gym

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★ 3

This gym is really nice, my only gripe is that the soap in the women's restroom is always out, same with the toilet paper. A few of the machines have been out for a while too, but other than that, I do really like this gym.

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★ 4

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★ 4

This is my favorite gym in Albuquerque! I like the staff and feel comfortable with the people who are customers here. They seem to cater to a lot of veterans, and I see several people, there with disabilities like myself. That speaks volumes.

The facilities could use an upgrade, especially the pool and shower areas. Perhaps we will see that one day.

Special kudos to my personal trainer there, Rebecca! I have a lot of physical problems and she was able to help me develop a training program that worked around them.

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★ 1

They want you to vote them best in the city but can’t even stock up the soap and toilet paper in the bathrooms. The family bathrooms smell like pee and the showers leak water all over the floor. Hair everywhere from someone shaving. The machines take months to get repaired. The pool is always out of service. They raised the price of memberships. I would say go somewhere else. There are cheaper better gyms out there!

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★ 3

Great facilities, but they need a family pricing plan.

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★ 3

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★ 1

Left my old gym thinking this was a good choice. Big mistake. Numerous Machines are always taking rest days/broken. Say they are working on it going to be fixed soon. Months later still resting...Appearance of black mold in the restroom or maybe just very dirty. Show up to work out Memorial Day and gym is closed due to lack of Staff??? Day before not open on time myself and other people waiting outside. Gym needs significant improvement. Seeking alternative.

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★ 3

I've been a member of Defined since 90's and overall love the gym and now with many more locations and majority of gyms are quite large, plenty of equipment, saunas, hydromassage beds, etc. However this all only accounts for a portion of keeping an upmost appearance and attractive all around. I left Bosque gym due to continued negligence of the bathroom (men's), equipment falling apart not being repaired timely and lack of cleanliness. Now after 2 + years @ Hilltop it's all followed suit. They opened up with staff on duty daily wiping machines down, vacuuming, assuring bathrooms were attended to. That's fallen of the wayside. Men's bathroom rarely have soap in any of approx. 8 soap dispensers, no sign of staff cleaning bathrooms, nor main workout areas. Gyms in general have had a stigma of lack of cleanliness, sanitizing. DF don't continuing falling into this category rise above. Then comes the equipment, when I read a sign 'this machine is taking a rest day I'm understanding 'day' not weeks. Two of their ab machines that are quite popular have been on rest for over two weeks now. You advertise 3rd year in a row we were voted best gym but now I question this. Let's get this great health club back on track and do what's right and to satisfy the members. May 25 & 26, 2025; Both mornings no staff were there to open the gym. Signs were placed on the doors, NO STAFF call the phone number. This is not acceptable and disrupting to the members daily routines prior to work, etc. We are the bread and butter to keep you operating. I can only this is been resolved and come the 27th all will be back in normal operating function.

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★ 1

They never open on time, hot tub has been broken for a year, no machines are ever working. Management don’t care to keep up with anything.

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★ 1

Update: i was told "this wouldn't happen again" and here we go again several mornings in the last month or so we have no show employees my wife and I showed up this morning Sunday the 25th at 7:00 and the gym still hadn't been opened this is beyond annoying and unprofessional for the amount you're charging your members you should be able to do the bare minimum and open on time and let's not get started on the machines that have been broken for months something needs to change at this location you give new members free months and cheap sign up deals every month and shaft your long term members and it's really starting to show the lack of respect you actually have for those members and it seems like even if you complain nothing changes.

The gym is going down hill I've been a member of hilltop since they've had the old location and it only gets worse as someone who can only work out in the morning before work I rely on the staff showing up on time and the gym being open but it seems like it's become a more consistent problem with people not showing up at first it was a one off every couple of months understandable to an extent but it now its every other week if not every week that people just aren't showing up now I have to drive 15 minutes to the next location to get a quick workout in and on top of that they up the membership fee so we we are being charged more for less access to the gym this is absolutely ridiculous

Source: Google

★ 3

Whether it be weekdays or weekends, there is a good chance you'll be waiting outside for this gym to open. It is 6:09 a.m. with the gym supposed to open at 5:30 a.m. on a Sunday. There are 20 people waiting at the doors. If I pay to be here, maybe the people who get paid to be here should show up as well. This is incredibly frustrating especially with a 24-hour a day gym five doors down that is always open.

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★ 1

Most popular machines always broken, takes weeks for them to repair, I pay 50 dollars for machines in terrible condition. Used to go to planet fitness and it seems they did a better job at being on top of machine repairs and replacements and that’s planet fitness. I would expect the same if not more from a place im paying more than 4 times the amount, very disappointed I love this gym location

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★ 2

Another morning no employee to open seems like this happens more often than not. The cleanliness is also an issue.

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★ 1

I love this gym and have been a member for many years. Lately the hill top club has had many issues with multiple pieces of equipment being down. Also no one has been showing up in the morning to open the gym it's frustrating.

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★ 5

Defined Fitness Hilltop Club is a wonderful gym to workout at and the people who work there are fantastic and are always happy.

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★ 5

Yesterday, the club Manager was exceptional in handling my wife's membership renewal under Fresh Start - previously, there was confusion on the cancelation at another club, which ended up at collections. Between the Corporate Office & Manager, we had a positive experience and are happy to be back at a clean, friendly & safe gym.

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★ 1

Here we go again! No show employees. Parking lot full of paid membership clients. This is not what we pay for. I'm so tired of this no show environment management just seems to be ok with. I hope everyone in the Parking lot leaving takes the time to write a review!!

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★ 5

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★ 1

I’ve been a member of Defined Fitness several years now, and I have to say, I’m quite disappointed with my experience lately. One of the major issues is the chronically broken equipment. It seems like every time I visit, several machines are out of order, which can really disrupt my workout routine.

Additionally, the swimming pool facilities leave much to be desired. The pool area is
often closed and feels neglected, making it less inviting for members.

Another concerning aspect is the lack of upkeep in the restrooms. They often feel unclean, and I've encountered empty soap dispensers far too many times. It’s frustrating to see such basic hygiene neglected.

Overall, it feels like Defined Fitness is deliberately providing a subpar experience to encourage members to cancel their memberships, possibly to manage overcrowding. This is really disappointing, as I was hoping for a better atmosphere and facilities. I hope they can address these issues soon, as I would love to see improvements!

Source: Google

★ 1

This gym is so disorganized and the employees are so extremely rude. I rather drive 15 minutes to the Rio club than to step foot in this gym, even though it’s 5 minutes from my home. I’ve tried to give it a chance multiple times and it continues to fail me. Imagine going to this location for the first time for about a week and the daycare employee (Crystal) grabs your child by the hoodie because he was running. If they don’t have the patience to work with kids they shouldn’t be working in daycare. These kids get off of school full of energy and go straight to the gym. It’s also crazy that when I complained about this employee, the other employees already knew exactly who I was talking about. Another time I tried going here, I was trying to purchase a drink and I told the guest services employee “do you want to see my barcode” sarcastically she says “no I want to see your phone for fun”. The amount of attitude problems these employees have is unbelievable. I NEVER have any issues at the Rio club like this and I’ve been going there for 2 years.

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★ 3

This gym has a lot of equipment. Unfortunately, at any given time, many of the Machines are broken, no toilet tissue, and pool and hot tub chronically broken. They need to do a better job maintaining their facilities if they want to keep their members.

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★ 1

I used to love going to this gym, but with multiple machines broken for just about 2 months is insane it's hard to get an effective work out and there isnt a repair date in sight yet the membership prices still increase....

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★ 2

Another Customer, Jon Herr, posted a Month ago how 8 different machines are broken and not being repaired....that was a Month ago....the company said they would repair when parts are available.....talking to staff they say Repair guy quit a few weeks ago.....those Machines are still inoperable! It is very irritating. Borrow a repair person from one of the other 8 locations. Or discount all our memberships, or shut down.

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★ 3

Went to this Defined today after a 6 month absence (was going to a different gym), and was disappointed in the conditions at this location. Multiple machines off-limits due to needing repairs, various equipment where the seat material was split & cracked, foam covers on gym equipment handles were missing. This was not a vibe. Will check back on this location in another 6 months to see if conditions have improved.

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★ 3

The pool had been closed for almost three months now and my debit card had been being charged continuously. No emails whatsoever to advise the customers of the latest with the pool. Tell us what’s going on!

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★ 3

Machines are always broken, and I’m not talking about one or two, Sometimes 6 at the same time. Pool and hot tub works for a few months and closed half of the year. They close at 5+ on the weekends. 😩. Looking for other options, I will post pictures to prove it even a video if I can. The Staff is very nice, very friendly. There was another one but someone took of the sign

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★ 2

I lowered my review of this defined Fitness, because they have many Machines that are not working and haven’t been for a couple months now. The hot tub was closed for a while and now the pool has been closed for at least a month and it is undetermined when it will open. I go to planet fitness now, because all the machines are working really well.

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★ 3

Used to love going to this gym but lately there has been a lot of permanently broken equipment. Also the afternoon sun coming through the glass windows is super hot. I wish they had ceiling fans or shades like in other gyms.

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★ 1

I joined this gym for the pool. It's been down a month now and it seems this is not the first time. The pool area needs maintenance as well. The gym advertises the pool and that it's up and running. It's been a month, I'm paying for my membership and not been able to use my membership for the purpose that I joined for. I can't drive to another location. The pool needs to be fixed ASAP or the members that pay for the membership to use the pool should be refunded their dues. This not right it good business I'm very disappointed.

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★ 1

The gym equipment is frequently out of order, which is unacceptable given the amount of money we pay each month. It’s beyond frustrating that they can’t manage to fix their equipment in a timely manner.

Additionally, the men’s sauna door is faulty and doesn’t close properly. The temperature usually hovers around 150 degrees, while it should be at least 20 degrees hotter. Fixing the door could easily resolve this issue.

The showers are in dire need of attention; the unpleasant smell indicates that they aren’t being cleaned properly, and the curtains are disgusting and need to be replaced immediately.

On a positive note, the free weights are great, and the front staff consistently provide excellent service, even at 0400.

It’s time for Defined Fitness to step up and make the necessary improvements!

Instead of building a pickleball gym next door, they should prioritize improving the actual gym!

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★ 5

Very friendly staff, clean and well equipped. The Team Training with Kesha really rocks!

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★ 1

The pool at the hilltop location has been continuously down. It’s been down for months and they have no answer because it looks like they’re waiting on an electrician! What! There are many electricians in Rio Rancho in Albuquerque that could come and do it by tomorrow! I need it for therapy reasons And cannot go to other Defined fitness locations as they are too far from me. It’s been months and the pool is still down with no concrete answers on when it will open. My sister was telling me how there’s no wipes on the floor and the mats are dirty/filthy and this was not the case before. She also said machines were down for quite a while. What’s going on with Defined fitness they used to be the best. Extremely disappointed!
And this happens all the time with this pool. It is continuously down for months and it looks like hell in there also from the pain on the walls peeling down, which would not bother me if I just had the pool and Jacuzzi would be nice. Come on to find fitness

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★ 3

Pretty new place and already broken equipment, swimming pool, jacuzzi closed.
A lot of worthless maschines and not enough basic ones like leg extensions, hamstring curl machine, smith machine etc...
The older Defineds have better machines and steam rooms.

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★ 5

Brad, Carlos, and Mariah at the Hilltop club were extremely helpful, professional, and made the signup experience feel like they cared about me as a new member. I definitely recommend signing up at your nearest Defined asap!

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★ 1

**UPDATE 9/9/24
This gym continues to disappoint. The men’s Sauna looks ridiculous right now. The bench has been broken for over a month now. We have to use a bottle to keep the door shut because it stays cracked. The staff here doesn’t care. I also told the front desk over a month ago about the sauna situation. Still no changes.

It took me a while to review this gym because it is the best gym close to my house and by far way better than dusty planet fitness. I come to this gym 6 days a week and finally, I’ve had enough!! They have good machines…… when they are working. The most ridiculous is on one of the bench presses, the bench is literally broken and crooked for months now..

Its always crowded here, especially by the heavy dumbbells. But I would say its unfair to review you guys being crowded..

But where I really get frustrated is the locker rooms.. like wow! the same hook in the same locker has been broken for months now. Some of the lockers don’t even fit my lock anymore due to someone that doesn’t know what they are doing when fixing the locker because it fit before whatever repair they made..
The showers are disgusting, especially when you see the same piece of gum in the same shower multiple days in a row, OR seeing the same blood stain on the same shower curtain multiple days in a row! That right there is disgusting!! What is all the staff doing walking around!?!?
And Finally, the toilets! Only 3 toilets to that entire gym!! No wonder they are always covered with stains (on the seats) and always out of toilet paper! Figure something out guys! This is ridiculous especially for what you guys charge!!

UPDATE: 3/28/25
I really do hate leaving negative reviews as this gyms location is very convenient and I enjoy working out here. But you guys just don’t care. I continue to have to clean nasty hair out of lockers. Thankfully you guys provide disinfectant wipes. But that is really gross! You guys should really just leave the water bottle underneath the sauna door because obviously your solution doesn’t work. The door still has a huge crack in it and the sauna doesn’t get hot enough… the same issues just continue to happen here…

Source: Google

★ 1

Half the equipment has been “taking a rest day” for over a month, making the overcrowding on the machines in service even worse than usual. Soap dispensers in the bathrooms are constantly empty, and overall cleanliness is substandard. And with all the issues, membership rates still go up! If half the gym is broken, members should get a rate discount until the gym is in acceptable condition.

Edit: Do you consider the seated dip machine being down for over a month to be repaired in a timely manner? That’s a laughable response.

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★ 5

Manager Mariah was extremely helpful!!

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★ 1

I will just say fix pool and jacuzzi. Everyone has there own music 90% TURN IT DOWN

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★ 5

Best Gym in NM. Hope fully you can remodel the one in Farmington area.

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★ 5

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★ 3

Hey Miss, head sales guy, I really do not appreciate the super loud music. I cannot hear my own music that I wanna listen to. Everybody has headphones anyway. The super loud music at this club only forces people to turn up their volume to unhealthy levels for their ears. Why would you think this would be a good thing? Super annoying!!!!

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★ 3

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★ 5

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★ 1

The music is so loud you can’t hear your own music even using noise canceling headphones. Apparently it was just recently cranked up and staff are unable to adjust it.

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★ 2

Don't really know what's going on. But it seems to take forever to fix any equipment here. They're broke for months on end. It seems that putting a rest day placard, which should say "6 month rest" is getting to be the norm! And yet rates go up? I like the location and the gym. But equipment keep up really bites!

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★ 2

I've been a member of Defined for years. The Hilltop location is convenient for me but as of late it has had a serious problem with a lack of equipment maintenance and repair. Today alone, there are eight (8) machines that are broken. The pool is down again, as well as one urinal with a sign saying it would be fixed over a week ago...

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★ 4

Sauna doesn’t get as hot as riverside location, I don’t like how you have to walk to the front desk and then all the way to the back of the building for the hydro massage, inconvenience….

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★ 5

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★ 1

If I could give zero Stars I would worst gym in New Mexico the staff is terrible even cancel my contract and they're still charging me

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★ 5

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★ 2

No hot tub

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★ 5

We just went in for a tour initially and our tour guide was great. Very informative. We will be joining soon!
Update! We joined and today we are going to go for our second time and I will add some photos! Just a note if you want a guarantee time and the rest and relaxation room reserve that time at the front desk when you first go in!

Source: Google

★ 5

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★ 2

Great place to workout, equipment is fairly new and in great condition. However there is never soap in the restroom. It’s not like it’s an occasional thing either, doesn’t matter what time you go, every soap dispenser is always empty. It almost feels like it’s a budget cut issue at this point. Sometime I rather just make the drive to a different defined location because the other ones don’t seem to have this issue.

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★ 1

I pay almost $100 for mine and husbands membership just to go into an over packed gym and never get to use the machines I would like to utilize.

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★ 5

So many workout machines...I can do a different routine each visit!

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★ 1

The management at this facility is marked by dishonesty and a disingenuous approach. The staff is generally unfriendly, with Rebecca standing out as the only trainer genuinely committed to helping members achieve their fitness goals. Her dedication is a rare bright spot in an otherwise disappointing environment.

For those considering joining for access to the pool, think twice. It is poorly maintained and unsuitable for both water aerobics and lap swimming, with management showing no interest in addressing these issues.

Adding to the frustration, the facility employs cost-cutting tactics that leave members feeling nickel-and-dimed. When the new club was built, a series of promises were made to attract members, but an estimated 80% of those commitments were broken. This pattern of unfulfilled promises, coupled with subpar amenities and disengaged staff, makes it difficult to recommend this facility to prospective members.

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★ 5

First time going and couldn’t be happier with my experience Kaitlyn made me feel welcome and made signing up to be a member simple and really easy 10/10 would recommend this gym and her if you want to satisfied with you’re health and fitness.

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★ 2

The manager of this location is extremely friendly and great with the couple of interactions I’ve had with her. The child care at this location is AMAZING. My toddler LOVES to go work on “muscles” and they are truly the friendliest staff. Makes me happy that I can go to the gym and not worry about her. I would give this alone 10 stars but the rating is reflecting the other things.

Now for the rest. My husband gets up at 3:45 every morning during the week to workout prior to his 40 minute drive to work. Already a handful of times nobody has shown up to open the gym. I’m not sure if there is only one opener? But if so then they need to have a couple to avoid this. Your most loyal customers go that early and besides the fees increasing, this issue needs to stop. Besides the child care the rest of the staff you will be lucky if you even get a hello. Again, I can forgive quite a bit if there is at least friendly staff but most aren’t and you have a few others that are GLUED to their phone and won’t even look at you- just hold up the scanner for your ID to get checked in.

If you guys are going to charge a prettier penny, show up to open the gym at the time that is advertised, FIX broken equipment, and get new employees or current ones an attitude change so they have pride to be there. It’s a beautiful facility and my experience there has been mostly positive but lately these things have made us consider a new gym. Hoping y’all really read these and come back better.

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★ 2

Tried working out early before work and apparently someone slept in because the gym was not open when I arrived at 5am. They post it opens at 4:30am. There were about 30 cars waiting and no one showed to open. From talking to different peeps on site, this has happened several times already. This gym was awesome but seems to be falling apart with gym equipment not being repaired, sinks in lockers being broken and dirty and showers looking like they have had the same shower curtains for several years and constantly leaking. I don't really say much, but come on management, let's get it together please!

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★ 1

Not a good place if you’re trying to wake up early in the morning and get a good workout on you never know whether the employee is gonna be there or not sucks

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★ 4

Nice physical machines, plenty of space. I used the pool. Very nice except paint is peeling off walls and rust all overhead and towel hangers.

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★ 1

I was visiting for thanksgiving weekend and was so excited to be able to walk to this location since it was up the street from my dad’s house. Little did I know they had the most asinine guest pass policy. I’ve bought guest passes all over the country and happily pay the $20+ but never in my life have I had to pay (where they now have my card info) then asked to leave “something of value” at the front desk. For what? I’ve seen it if I’m borrowing a certain piece of equipment but I’m just using the facility. What’s the exchange for?
Like I said; I walked, so no car keys and no wallet (it’s 2024- Apple Pay) so I was forced to leave my Beats headphones and listen to the gym music which was 2010s pop with an emphasis on Taylor swift songs (I’m a closet swiftie but not for working out). Anyway, thanks for ruining my workout and the start of my Friday! Luckily there’s another gym in the same parking lot that will take my money and let me keep whatever I have on me that’s valuable. (Btw couldn’t find anything posted on their website about day passes at all)

Source: Google

★ 3

I like this gum for the most part. I have noticed the water dispenser bt the locker rooms has been broken for about a month. For as much as the member ship fee has gone up this should of been fixed by now. Also the mens locker room is nasty. I'm always picking up trash around my locker. On the up side most of the people are friendly and welcoming.

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★ 5

I have been attending the Hilltop location since they opened and I absolutely love it! Of course it’s busy / it’s an amazing gym - so everyone wants to go there. There are certainly less crowded gyms nearby / but they do not offer everything Defined Hilltop does. The gym is spotless, there are always cleaning staff around and I always find it to smell very pleasant. The equipment is well maintained and not difficult to get on whichever piece you are hoping to use. There are multitudes of classes included in your membership. There is an amazing selection of cardio equipment / including 12 stairclimbers!! You can always get on whatever cardio equipment of your choice. The best part is the staff are very welcoming and helpful and the fellow members are friendly - even though there are a lot of people there we all talk to each other and it feels like there is camaraderie there. I have met so many nice people there since joining. It’s busy for a reason!! It’s run professionally, is clean, has professional and reliable trainers (unlike other gyms and trainers I have trained with). I would highly recommend Defined Hilltop for all your fitness needs.

Source: Google

★ 1

This is a poorly ran gym. I went in 2 days ago and the stall I was in, had no TP. The next stall also had to TP!

I go into one of the individual family restrooms and there was water ALL OVER the floor.

I walked into another one (since there three)
And the toilet was covered in poop.

There’s usually no soap in the dispensers. A few sinks in the restroom don’t even have dispensers. They’re broken off.

Don’t even get me started on repair times for anything. If the sauna isn’t down, it’s the hot tub. If a machine is broken, they have to call someone from a different country to come by boat to get it fixed. (This is how long it takes).

You go up the street to the Enchanted Hills location and it’s squeaky clean. Everything is working. You can tell there is a huge difference in management. I’m seriously thinking of cancelling my membership.

Yeah the lighting is nice. The equipment is new…ish. But at the rate this place is going down, it won’t surprise me when this place closes completely.

I have been at this gym since the grand opening. The first few months were great. Since then, it’s been a grand disaster.

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★ 5

Very organized Trainer Rebecca at Rio Rancho does great job Very knowledgeable and friendly Mew Mexico

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★ 3

Get the web site fixed. I can't sign in.

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★ 4

It's a good club, nice and clean and mostly everything I want, but they raised the monthly prices without notice. Not cool. Hopefully now they can afford to stock the men's room with hand soap.. that's yet to be seen

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★ 1

There is absolutely no reason to join this overpriced gym over something way cheaper like Planet Fitness, Chuze, etc. it's insanely crowded at all hours even though they overcharge. They don't have enough equipment to accommodate and it's disorganized and scattered across the gym in the most bizarre way that makes no sense and makes it really difficult to workout in an efficient way. The one reason I joined was the unlimited access to massage machines, which they just revoked with a "see front desk sign". But then there is no staff at the front desk to help you use them. And beware of their sign up scam. They like to funnel you through signing a contract on a credit card pad that you can't actually see or read they "summarize" (aka leave out critical details so they can charge you later). They should be sued for this and it should be illegal.

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★ 4

Great gym with every piece of equipment imaginable indoor and outdoor. The aquatic area has an HVAC issues but the facility is still top notch. The recovery area with sauna and massage chairs is the perfect end to a workout.

The best part is this club has child care 7 days a week so you never have to skip a workout.

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★ 4

I was having issues with my membership as well as my sister's and Breanna was able to resolve the issues and was very kind and helpful throughout the whole process! :)

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★ 5

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★ 5

Great gym, tons of equipment and pretty clean. Pricey but worth it if you have the money

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★ 5

The trainer Rebecca was very helpful. She showed me how to use The machines and how to exercise in the pool thank you Rebecca. She is very knowledgeable and very friendly. The whole staff in there are good people. It’s nice and clean. I’m so happy I could be there.

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★ 5

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★ 2

This has the potential to be a great gym if the fees charged were used to keep things in working order. If you go before dawn the lights in the parking lot are not on on the gyms end making it dangerous but the rest of the complexes lighting is working. The bottle filler has been broken for months so if you are coming from work… bring water…and amenities like the hot tub are constantly out of order. While nothing is repaired our fees are increasing.

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★ 5

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★ 2

I have been a member of Defined for 24 years with little stints at other gyms, I always come home to Defined...I love this Location, buuuttt, it is so dusty and dirty, pet hair everywhere and just dirty...

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★ 5

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★ 1

UPDATED 9/1/24:
Just got a notice that our membership dues are going up 25%(!!!!) for no reason except to price gouge their customers. There are fewer and fewer businesses worth supporting these days. I would maybe be willing to pay more if they didn't have broken equipment that's been pending repair for 4 months. It's upsetting because this is the only gym in town with gender neutral bathrooms and I don't feel comfortable at most other commercial gyms.

Lots to like about this gym. I come in the morning to avoid the crowds, which seem to be at every gym. As a trans person, the biggest selling point of this location is the "family changing rooms" which are gender neutral single room bathrooms with showers that also can lead to the pool. I also really appreciate the specialty equipment like the hip belt and multihip machine that you don't usually find at most commercial gyms. They also have 10+ squat racks, a deadlift platform, and a whole outside weights and turf area I can't wait to use when it starts warming up outside.

The one downside about this location is the pool and hot tub have been closed due to some climate control issues. However, the gym owner sent all members a detailed email explaining the issue and how and when they will be correcting it, so I can tell they are trying to fix it. To me it is obvious that the staff here tries hard to keep everything clean and functioning. I was super impressed yesterday when I saw team members deep cleaning the cardio equipment, like in all the little nooks and crannies. Not sure where these other reviewers are seeing the dirty equipment. I have never seen crew clean like that at the other big gyms I went to.

The price could be better (mainly the sign up fee is a bit rough when you don't want to commit to a full year) but if anything, it's probably good that it's not the cheapest place or you would have a lot of the issues with overcrowding and filth that the other big gym chains have.

Defined fully deserves the recognition as the top gym in ABQ!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Great facility, and my personal trainer, Rebecca, is fantastic

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★ 5

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★ 5

Great place to work out. Business has been in New Mexico forover three decades. Has expanded very well. Please maintain your outside and inside appeal. The weather in New Mexico can fade the paint on buildings cars, etc..

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★ 5

Kiele in the kids club is so amazing with not just my kids but all the kids. She greets everyone and so personal with their names smiles and kindness and you can feel she enjoys her job. My kids love to go so they can see her ❤️ I recommend this place to everyone!

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★ 5

Great place to workout. Clean, welcoming, fun and kids zone!!

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★ 5

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★ 5

My son talked me into joining DF with him about a month ago. I can say I really have enjoyed going to the gym. I just wish the staff would encourage the people to wipe down the equipment after they use it and also, it's annoying when people just stand by the machines talking with each other for like 5 -10 minutes and tell you they are using it. I want to do my workout and leave.

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★ 5

Top shelf

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★ 5

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★ 5

I really enjoy attending the classes here, and it's a great environment to feel motivated in.

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★ 3

Its a nice gym with an encouraging atmosphere and a nice mix of beginners and more skilled lifters. Staff are very useful. The expense is a big concern which although I have been able to handle has scared off almost everyone I try to take to the gym with me, especially considering that we are largely uninterested in the additional amenities outside of the weight and cardio equipment. Very popular machines like the leg extension or calf extension machine you will have to wait for any time you go, which is a bit annoying considering that there is really only one of each, yet there are a number of fairly frivolous "whole-body" machines that take floor space as well.

The most important thing I would like to see are more 2.5lb plates in the benching/squatting area near the dumbells. Most people cannot make progress on ~10 pound jumps (a 5 lb on each side) so it is important that there are more than 2 pairs of plates being shared among upwards of 10 lifters at once. Also, the benches do not have any ability to add safeties on them. Not having optional safeties is like riding a bike that bans helmets. These problems do not hold for the squat cages on the turf, which thankfully each have their own set.

Otherwise, it is a solid gym with good quality and new equipment, decent cleanliness, and thankfully no trashy blue lives politics being shoved down your throat like other gyms in the area.

Source: Google

★ 5

Never had a problem here, always clean, sometimes gets a little busy and full but always something open to get in a workout

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★ 3

I personally don’t like this location. It smells bad almost every time I come. It’s always packed and hard to find parking. They don’t have any paper towels that I can easily find. The women’s sauna is too big and doesn’t get as hot as other locations. I only really like the dance class and massage room.

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★ 5

Isa was very friendly and able to help switch over my membership without an issue. She was the only one working at the desk. She was working hard greeting everyone who came in while also assisting members. Thank you Isa!

Source: Google

★ 1

When I signed up they explained the rules for safety. But the same girl comes in with house shoes and slips them off to work out on machines. I think they called her Jerry or Geraldine. Is there reasonable accommodations for certain people?

Thank you for taking action, however this continues to happen and other members are also coming in with slippers/slides/sandals.

Source: Google

★ 3

I really like this gym but y’all need to get your policies straight. I recently got insurance through press and it covers my gym membership. I called your store they canceled my membership and told me to bring my insurance card to enroll. Mind you I had just paid my annual fee. I asked about this and was told no you won’t have to pay it again. I came in to reactivate my account and you want to bill me another annual fee.

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★ 1

It’s gone down hill since like April I don’t know what’s up but they were out of waters for like a week straight then they finally got some now 2 weeks later the cooler empty of water so I ask the girl at the desk if they are out and she says I don’t know I just work here what a lousy attempt at comedy if that’s what u want to call it so who knows then I guess don’t ask the person that works there or is supposed to be working the night shift

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★ 5

The best gym I’ve ever been to. Staffs are friendly and keep the place clean. I have been member of this gym about three months and I am very happy to be a member. 👍

Source: Google

★ 1

Absolutely horrible when it comes to billing and getting a response with billing issues. I had to go down twice in person at the beginning of the year. I thought the issue was resolved. And now again 5 months later dealing with the same issue. Not returning a call within a 2 week time frame. Then I have to call back and still told you "should" receive a call from corporate within 48 hours is unacceptable. My son loves this gym. So it is going to be sad for him when he has to join a different gym just because your customer service is so unprofessional.

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★ 5

New member, friendly staff, very busy around 5 to 6 pm . Clean

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★ 2

This location manager doesn’t run it efficiently. Bathrooms aren’t cleaned that well. Never replaces equipment that needs replacing. Machines are always broken and takes weeks to repair. It’s always hot and AC is never turned on unless manager is there even if they’re not working it’s only on when manager is in building which isn’t fair to everyone else working out overheating. Gym overall is nice just poor management.

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★ 5

The corporate office called and cancelled my account, I didn't have to drive back to the state, thank you Ashley!

As I started on the call I've been a fan of defined, if you ever head to Colorado I'll be your first customer.

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★ 1

I understand Rio Rancho/Albuquerque is a dangerous place to live in general with how many drug addicts are basically everywhere at this point. Furthermore, it is highly inappropriate for the front desk lady to not give me any response when I told her a man was right outside the entrance smoking crack on property and rolling around the floor. But to ignore my complaint completely to my face and allow that man to enter the building. He even looked right at me while proceeding to get up from his bench and walked up to me so I left feeling rather unsafe. Illegal activity should never be tolerated inside or on the property I will never go back to this location because I can’t even enjoy my time without feeling like I should be on defense.

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★ 5

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★ 1

Would be nice to get a workout in without having to
A) wait for a machine that is in a whole section that is “being used” so some lady can film her “content” with her film crew….everyday
B) having to worry about being in the background of some lady’s content videos

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★ 5

Plus, side to this gym, everything is new. Love the hydro beds.
Downside everything I try to come here, the pool is down, or the hot tub is down. I know maintenance is real, but for as new as it is, it sucks

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★ 3

When do you expect water aerobics to resume? I travel very far to come to the deep water aerobics classes instructors are great!

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★ 4

I really enjoy this gym. The sauna is a huge bonus. It does get very crowded but that’s just because it’s a great gym and perfect location. I love the hydrotherapy machines too. Overall I recommend it to the people in my life!
I do want to recommend turning the music volume down, it gets so loud I can’t even listen to my own headphones or talk with people next to me (and I’m the demographic who typically enjoys loud music!). Several times I’ve worn ear plugs in the sauna to try to escape from how loud the music is.
I have also recently noticed a decline in the cleaning of the facilities. Bits of trash and dust/sweat are beginning to pile up in corners.
Just some feedback that I hope y’all take in. High rating though because overall my experience is wonderful! :)

Source: Google

★ 1

The customer service is bad; it's not friendly and lacks willingness to help people. The membership is expensive, but the service is not worth the price. I pay money to have a good gym time but feel judged and negative all the time in that gym.

Source: Google

★ 2

I signed up for this location since it just a 4min drive from my house. However, I find myself rarely using my membership because the things I am interested in most (the pool) are almost always closed! This recent pool closure has lasted over 2 months and anytime I call to ask for an estimate on when it will reopen, no one has an answer. I am currently pregnant and the pool would be my ideal workout versus trying to wait around for weight lifting equipment. I have requested a refund for the time that the pool was down, but told that is not an option. I don’t see why anyone should have to pay full price for a gym that is not “fully functional.” Another HUGE complaint is that many members in the woman’s locker room will choose to take their “workout selfies” in the mirrors located right next to the changing/ locker area! How horrible to think that someone might accidentally get your naked body in one of their pics and then post it on the internet! Taking photos in a bathroom/ locker room should be strictly forbidden, but there are no signs stating so (even though it’s clearly common sense.)

Source: Google

★ 1

I feel really sad and let down by the gym I joined. They kept saying they're the best in New Mexico, but I don’t see it. Their customer service and how they manage things are just not good. I’ve had so many problems with them, and they never seem to help me. It's especially disappointing because the manager, who is a woman, doesn't seem to care much. Sometimes, the other staff are nicer and more helpful than her.

One time, they charged me too much money. When I asked for it back, the manager acted annoyed, like it was a bother for her to check. But isn’t it her job to help people? They get paid to do their jobs, but they act like they don’t want to help you. I had to ask my bank to deal with them because they kept saying they refunded me, but they never did. They don’t seem to want to help, and they always blame the customer. It took forever to get my money back, even though it was their mistake.

But when they couldn't charge me for the gym, they called me right away. They said I hadn't paid for 11 days, even though they always took my money automatically every month for a year. I asked why, but they didn’t know or didn’t want to explain. It's okay if there are some problems sometimes, but at least they could say sorry for the trouble. All I got from them was “you haven’t paid, you didn’t pay.” It felt like everything was my fault, even though their job is to help people and fix problems on their end.

It's really disappointing that they don’t seem to care about keeping their customers happy. They spend so much on getting new people to join, but they don’t seem to care about the ones they already have. It's also frustrating that there’s nowhere to complain or get help. You have to talk to the manager, who isn’t even good at her job or maybe just doesn’t care. There's no customer service or support for customers. It's really sad. What a shame.

Source: Google

★ 1

I tried to cancel my membership in person a while ago because of the loud music that overpowered my headphones. The manager on duty turned down the music a bit and talked me out of canceling in a way that made me uncomfortable. I have avoided this club in favor Mesa, which doesn’t blast music, and is near my work, but I’m finding that i don’t enjoy working out in a big box gym. I just called to cancel before being billed on the first of the month and was told that I missed the deadline (25th) of the month. And you have to pay a cancellation fee if you make the deadline. This is an awful policy. When I sold a vehicle and canceled the auto insurance, I received a credit for the rest of the month. When I canceled my membership at the Stoneage climbing gym because of an injury, they were super nice and refunded the rest of the month. I guess I know which gym I’m going back to.

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★ 5

Everything you could want in a gym, the sauna was hot( above 165 degrees), the staff was friendly

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★ 5

Great gym. Staff is friendly. Gym is clean. Can be crowded, but if you come in focused, you can easily get in a great workout.

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★ 4

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★ 3

Too many people are allowed to just sit on one of the machines, staring at their phone, when others of us would like to complete our workouts. The staff are way too hands off when it comes to fair use of the equipment. I've joined another gym where I can actually complete a workout without having to wait in line.

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★ 4

Great place

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★ 4

I like the gym

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★ 5

I have been loving coming to this club. The staff are all helpful and welcoming. The child care is very helpful and provided during very convenient times. All the staff in the child care are patient and kind to the kids. The gym is well stocked and maintained, personally enjoy the pool the most and the outdoor workout are.

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★ 2

Amazing facilities if you can find a machine. 2024 has been insanely busy. My husband and I have left mins after coming because there’s no where to stand, much less workout.

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★ 4

Great gym, lots of machines to choose from. The front desk folks are amazing always. Super hard to cancel though with mixed misinformation about when to do that (I'm leaving the country for months but I'm sure if i was staying I'd keep my membership). Good for the price

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★ 4

I love to see Elizabeth B. In the schedule during the day, she is the very best instructor at Defined not only does she bring her outstanding knowledge of her passion but also brings outstanding people's skills such as kindness,compassion, encouragement,motivation,humor and the list goes on!!! You need to hire more instructors like her.

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★ 1

Charged me an extra 25$ because my payment was one day late🤦‍♂️

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★ 5

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★ 5

Nice gym, too busy in the morning. Very young annoying selfie crowd

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★ 5

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★ 5

Could use some clothing hooks in the lockers. The hanger bars are useless.

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★ 5

Love this gym they have everything you need and more

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★ 5

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★ 4

Great gym!

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★ 5

This gym is about a year old awesome place to work out great staff... Very crowded between 5 PM and 7. PM

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★ 3

The gym is well built and you can find everything you need. Most equipment is available outside of peak training times. It's clean and well appointed. So why 3 stars?
As always cancelations are very problematic. You fulfill your agreement and they want you to cancel where you joined even if you moved. They want you to miss your 25 day notice to charge you an additional month. It's just silly.
Signing up is easy. Make canceling the same.

Source: Google

★ 5

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★ 1

I do not recommend this gym or either Defined. This one, in general, is always full. Machines are always broken. Bathrooms are filthy. Front desk never say hello or good bye. All Defined Fitness are expensive. About 50 bucks a person. They don't offer a family pack. I have 2 teenage boys, so for 3 membership we are looking at almost $150, which is ridiculous. Wait for the better gym, Chuz, to open up near me so I could cancel this membership after 5 years. I'm so done with these gyms. They've gotten money hungry and forgot what gym life is. Trying to get ahold of corporate 😂 those guys won't pick up the phone nor call u back. I do not recommend this gym anymore to anyone!

Source: Google

★ 5

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★ 1

Was excited because i was able to work out at defined through the fitness pass through presbyterian now it went from 10.00 to 22.50 and now defined is charging a 49.99 anual fee. The club has no soap in the showers and it really sucks that they got rid of the steam room. The gym is always packed when i go over there and you monthly fee is high.

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★ 5

It's a nice place and even tho sometimes the item you want.to.use is down its pretty rare...but it's clean and inviting

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★ 5

Staff is kind and thorough — the gym has a lot to offer. Great deal especially because they accept my insurance. Highly Recommend Defined Fitness. Thanks!

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★ 5

The new yoga class taught by Elizabeth is the bomb. Different approach and its works great to rehab your body.

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★ 5

We opened an account and we are thoroughly impressed with the client service from Isla. She multi tasked at a peak time and helped us quickly and efficiently set up our accounts. Thank you Isla and Defined Fitness.

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★ 5

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★ 1

This place is not able to do anything for you just whatever it’s best for their own purposes and business.

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★ 5

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★ 5

This gym is really great but the music is sucking and nobody cares :(

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★ 5

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★ 5

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★ 4

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★ 5

🩷get work out every time

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★ 5

Excellent gym, staff is always friendly, convenient and overall my favorite Defined Fitness location.

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★ 5

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★ 4

Overall good gym and better than chuze, I'd give a C+, but they do have very very very small dumbbell section which is crowded and hard to work out. Its like a Curves gym opened a free weight section inside Defined. They also decided to face the treadmills and other cardio into the sun. If you want to do cardio between 5-8pm MDT be sure bring your sunglasses and sunblock. There is no tint and no blinds to help.

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★ 1

September of 2022 me and my family thought about signing up for a gym membership. Somehow they got my debit card number. Anyhow I never signed any membership and have proof that I never completed the membership process. Fast forward to October 2023 I get a collection notice for $700+ saying that I owe them !!! I NEVER JOINED !!! If defined fitness doesn’t fix this I will literally picket outside their gym warning customers not to do business here.

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★ 5

We use their pool and it's nice, well maintained.

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★ 5

Over a year ago I began personal training with Gabe Ramos. He’s the best! He’s knowledgeable and always challenging. I’m happy with my progress, strength and endurance. I’m grateful I work with Gabe.

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★ 5

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★ 5

Great gym!

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★ 5

Great Gym ! Love it!

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★ 5

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★ 4

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★ 5

I am confined to a wheelchair and participate in the water aerobics classes. I cannot say enough about the staff and in particular Sharisa.
The front staff are exceptional as is the facilities manager. The pool is kept better than any others I have visited. Most of the staff that I have interacted with bent over backwards to assist my.
I want to thank all of you for your service and the conscientious manner in which you make my time so enjoyable.

Source: Google

★ 5

Great gym!! Forget about all the negative reviews, someone gave a negative review because their glasses were stolen? Seriously?? Is that the gym's problem? Or people just like to complaint? I have been going to this gym since the beginning of this year (2023), all staff are friendly, machines are new and in perfect shape, and the atmosphere is nice! I definitely recommend it!!

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★ 5

Great gym! I stopped in here while visiting family and was very pleasantly surprised by how helpful & friendly the staff were, and how clean the gym is. They had plenty of equipment and weren’t packed on a Saturday morning. Can’t recommend enough!

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★ 5

Beast mode

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★ 5

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★ 5

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★ 5

The new Hilltop facility is awesome, and all the staff is very nice and friendly. Super busy when I've been, but there are more than enough machines and weights to accommodate everyone.

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★ 5

Nice new clean gym! Very busy in the evenings after 5 but it is what it is at that point.

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★ 3

Very clean with pleasant staff. The music is unbearably loud. Even with ear buds I cannot hear my own radio. Please lower the volume before you lose more patrons.

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★ 1

Closed at 4:30 on a Sunday. Drove to Enchanted hills location also closed. No email no notice nothing.

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★ 5

Good gym

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★ 5

I really enjoy going to this define fitness. The staff is so friendly and helpful. The management goes above and beyond for their members. Thank you so much Joshua and Mariah for all that you do!

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★ 5

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★ 3

A little too much for me in the Silver Sneakers workout

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