★ 2

facilities are nice but cancellation process isn’t easy to understand. main reason for low rating is because when I went in for help to cancel membership, and i didn’t understand it, employee didn’t know how to cancel it and said the manager had to. when i asked further info about the manager she didn’t give me info, and said her helping me cancel was “above her pay grade”.

Source: Google

★ 1

This place is horrible. The manager thinks she is the only one you can complain to. I am canceling my membership. Their app never works. No one knows why. So I was on hold for 15 min so the manager can blame it on the App Store. They also play the same videos over and over

Source: Google

★ 5

just visiting from out of town, Lynda showed me great hospitality.

Source: Google

★ 5

I won a free week with Hotworx and was sadly only able to go to one appointment but that one appointment was Amazing!! Chelsea was great, she walked us through everything, we were able to experience the hot stretching session and the elliptical bike....amazing!! Felt great after we left and wasn't sore the next day at all, I've been fighting cancer for a year and havent exercised much so that was nice. We really wish we could go back but due to our health issues we won't be able to. I recommend that everyone try this at least once and you will love it!!

Source: Google

★ 5

Don’t know what I would do without this place.

Source: Google

★ 5

Wonderful workout and great staff

Source: Google

★ 5

I went in recently to check out HOTWORX- per a friends recommendation! I was greeted by Halie? Haley? Gosh I’m sorry if I’m misspelling her name. She was very friendly and incredibly helpful! She explained all my options, gave me a tour and set me up with a membership! She was very welcoming and I feel I made the right choice coming here! I look forward to being part of the HOTWORX family! Thanks Haleigh?! Hahah sorry for the misspellings! I’m just

Source: Google

★ 1

Received a free trial for a week, visited this location Saturday, Mia helped us and was very nice and informative. We did a workout and planned to come back and get a membership after the trial was over.
The second time we came was today, 5/5 for a second workout. The girl working the front desk ( short with curly blonde hair) had no idea what we were talking about, was rude, and not helpful. She ignored us while we signed someone up for a membership without so much as saying she would help us after or be with us after she was done helping the other customer.
This employee did not want to help us at all and we witnessed her not open the door for another person waiting to get in who rung the doorbell twice.
We waited 20 minutes while she didn’t glance in our direction and when we left, she rudely said bye with an attitude. If a company is going to give out free trials, they should train all their employees on what it is they they’re offering and hire employees who have good customer service. This experience made me not want to invest in a membership at this hot worx.

Source: Google

★ 5

I'm obsessed with HotWORX!!! Best and most flexible workout spot!

Source: Google

★ 5

The place is always clean and the staff is awesome.

Source: Google

★ 5

Absolutely love this place. The workouts are great! So many to choose from. The heat and workout combo is wonderful. Been coming 4-5 times a week for over a year and finally found my favorite exercise! And always so clean . Would give a 10 star if I could !

Source: Google

★ 5

Best gym in town

Source: Google

★ 5

Best place to workout in Albuquerque! 💯 percent !!! Open 24/7 ! Worth the drive from Cedar Crest !!!! LOVE that inferred light and 130 degree plus heat !!!!! Workouts are excellent for me ! And I ❤️ the staff !! The cleanliness of the place is a plus as well !!! I highly recommend!!!!!! Tell them I sent ya !! 😁

Source: Google

★ 5

Was so looking forward to trying HOTWORX, I'm so glad I did and was able to sign up same day thanks to Lynda who made the process so easy! The Iso workouts were very challenging but very fun and I felt super charged once I stepped out. Looks like I finally found a way to step my Functional Training/Cardio game up!

Source: Google

★ 5

Hotworx is a game changer. I look & feel fantastic. Lynda & Peyton are not only fun gal's, they are informative. They know their stuff! Hotworx is clean,safe, and blows my exceeds my expectations.!

Source: Google

★ 5

I love it here! Best workouts I’ve gotten in a long time and the staff is great ❤️

Source: Google

★ 5

Hotworx provides infrared sauna workouts and can work for a busy lifestyle. The sessions range from 15 minutes to 45 minutes and you can do as many sessions as you would like. I love the flexibility it provides as it is open 24/7.

The team is great and I leave feeling wonderful after each workout. If you haven’t tried it out, you should.

I highly recommend hotworx!

Source: Google

★ 5

I love love this place. Best way to exercise! Love Lynda and Payton! They are awesome and always make my experience wonderful!

Source: Google

★ 5

Love the convenience of Hotworx ❤️

Source: Google

★ 5

I’ll preface this by saying I HATE the gym and I despise working out in front of other people. Hotworx is my dream come true, really. The individual saunas allow private, intense, and enduring workouts which has allowed me to actually show up consistently to a gym without any of the anxiety. They switch up the workouts every 8 weeks so the on screen instructors are refreshing but still specific to the workout you are targeting. There’s a session for everything—core, Pilates, yoga, buns, barre, etc. I love being able to schedule freely, change my time slot if I’m running late or cancel without fees. I also loooove the heat because it makes the 15/30min workouts feel like I did way more. Lynda and Payton are the sweetest gals and are always so bright and welcoming and cheer me on every time. I’ve convinced all my girlfriends to come here which makes the group sessions so fun. I wanted to gatekeep this place but honestly it’s too good not to share and there’s so many class times that work with busy schedules, it’s (dare I say) the perfect gym!

Source: Google

★ 5

Really good gym and classes but even better staff at this location!

Source: Google

★ 5

Hotworx is amazing and everyone should try it! Not only do you sweat out toxins but there are so many health benefits to using the infrared sauna workouts. You'll feel great afterwards!

Source: Google

★ 5

I’ve been at hotworx for a month so far. Everyone here is super friendly, it’s very clean and I can get a killer workout in. I love how flexible all the classes are. As a person who runs late constantly, there is always a session available to hop into. It is also helping me with boredom due to the wide variety of classes. On top of it all, I’m being challenged and growing each day.

Source: Google

★ 5

Source: Google

★ 1

Owner did not refund me my 2 months worth of money after he promised to do so and this occurred after I had spoke to him 1 month in advance to canceling my membership. i do not recommend

Source: Google

★ 5

Love this gym, actually 24/7 which is great, app is easy to use, always clean, and the few times I've had encounters with staff they've been amazing!

Source: Google

★ 1

Customer service and cancellation policy is terrible.

Source: Google

★ 1

Half for the facility, half for the staff. It was one of those things that just kept getting worse.

Initially I had responded to an Instagram ad for what I remember as a 30 day challenge but when I was called it was just a trial workout. Okay, fine. I'm gonna be out of town until here. Can we set it up for when I get back? The girl I had spoken to said she would call this date range to set it up. Nothing.

Then maybe a month later I got a call asking if I was still interested in a workout. Different girl. I set it up with her and went in that week.

Here's where my issues started
1. The girl I had initially spoken to was intentionally off-putting. It was very obvious when everybody else was coming in and I just hated waiting at those tiny tables.
2. I was initially told the towel and mat that are required were around $15 each. I thought it was pricy but not a huge deal.... $45 a piece when she found the paperwork. It's cheap, but branded if you're into that. They had said it was because they had other mats catch fire. When I asked about the fire the girl burst into laughter and said 'Of course not here!'
3. The rooms are made for short people. I could not fulfill my poses in piliates in yoga or pilates because I touched the ceiling and both sides a good amount of the time. I'm 5'7 for reference. They said you could be forced to have 3 people in each room which is actually insane when expecting overweight people. Maybe that wouldn't be an issue in the cycle rooms but I had no interest in those.
4. If you don't buy a towel/mat you buy a rental for $5x2 for each time. The one I got was coooovered in random colored long hairs that stuck to me as I sweat.
5. The 'bathroom' is 1 toilet with 1 shower attached. They basically said don't use the shower unless it's 5 minutes and before you have to go to work.
6.If you don't sign at that moment, they act like you scammed them. I was doing trials of every gym and that was apparently a huge issue.
And my biggest issue is that the guest pass system is more using you as a marketing tool. You can't have the same person come more than 3 times because 'After that they should know if they want a membership or not.' That's never been the point of bringing a friend here and there. Overall I found it overpriced and underwhelming.

*Yes, this is Montgomery. By the target.

Source: Google

★ 5

Source: Google

★ 5

Love love love Hotworx! I have knee issues abs working in the hot infrared saunas help with my movement and mobility. I love being able to go anytime that is convenient for me and just booking it on my phone through the app it’s convenient always clean and I have had so much improvement. Thank you Hotworx.

Source: Google

★ 5

Workouts have been great in such a short amount of time! The weight area has also been perfect to use before and/or after workouts. Niya is always very welcoming into the gym and always has a smile on her face :)

Source: Google

★ 5

I love this place! Clean and welcoming. Friendly and knowledgeable staff as well as awesome workouts in some heat.

Source: Google

★ 5

The HOTTEST new gym in Albuquerque!

Source: Google