★ 1

They stole over a thousand dollars out of my account I tried the free class and was hassled no stop by one of their employees for a membership I said I wasn’t interested. I never agreed to a membership and never went to a class once in the yr they charged me. They agreed to repay me the money they stole. It’s been two months of back and forth management telling me that I’m getting my money back that payroll is sending a check. Now I have to go through the process of small claims court. Stay away from this business they are scam artists with no integrity.

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★ 5

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★ 5

I absolutely love this studio. All of the coaches are amazing! I never felt comfortable in a gym environment until I stepped foot in OrangeTheory! ✨ Thank you to all of the amazing staff members.

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★ 5

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★ 5

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★ 5

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★ 5

Elia is an amazing coach! Great location. Friendly group of people! OTF is still the best - 9 year member!

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★ 5

Good experience Excellent Staff

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★ 1

I’ve been coming on and off for years and have always loved it. Recently had a poor experience with them and they really won’t do anything to fix it. I understand they have their policies in place but when something is not explained correctly to you and they don’t do anything to fix it, I do not find it alright. Very frustrating customer service when things do not go right. This is honestly the only negative review I’ve ever left of a place if you see my other reviews. This is just to highlight how poorly I felt after my interaction with them.

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★ 2

BE ALL IN OR ALL OUT, or else you'll get charged up the wahoo.

The staff & experience is more like 5 star. I enjoyed how I was encouraged to push myself, but also go at my own pace. The instructors are personable and great at their jobs. The facility is clean, and the atmosphere encouraging and empowering.

However, I'm not a fan of the orange theory corporate/business model. This is a great system if you have plenty of money to spare and if you really want to buy into the entire system. The cool heartrate monitor is an extra $120 to buy, or $10/session to rent. The cool body composition machine is $25/use. The class cost for basic (which was what I was doing) is about $20/class. I think if you buy a bigger package, you can get the cost per class down to $5/class, depending on how often you go. So the more you use it, the better off you are financially.

But holy cow, if you are only half in, or if you want to get out of the system, it is NOT easy or cheap! I called to cancel on Oct 21st, since my billing date is the 2nd of each month, thinking that was plenty of time. However, I didn't recall/understand they require a 30 day notice for cancelation, which apparently means you have to be billed for another full month before you can quit. Example: Canceling on Oct 21st means that I get billed one more time for the month of November, and my service actually ends on Dec 2nd. To me, this business model just doesn't make sense, and really screwed me over personally because I'll be travelling all but 5 days in the month of November (and no, I won't have time to go to the gym during these travels). The only bandaid for this experience was to put a freeze on my account, which still costs $15 for the month of Novemeber, even though obviously no services will be rendered. Then, I will have to pay the full $85 on Dec 2nd and use up my classes until Jan 1st.

Basically, Orange Theory as a business really tries to find every possible way to squeeze a dollar from you, and the only way to make it more affordable is to buy completely into the system and do nothing else for your fitness. That said, I know that buying into the system does really work for some people! But if you're like me and you only want a class or to go to the gym a few times a month, this is not for you.

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★ 5

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★ 5

Great workouts & a wonderful community of members to help keep you on track!

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★ 5

Awesome explanation exercises to strengthen your body, muscles, and heart ❤️

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★ 5

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★ 5

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★ 5

I have been here since studio opened and always feel that is a challenge each and every class.

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★ 5

Everytime I visit my daughter in Albuquerque, I work out at this Orange Theory location and have never been disappointed or felt unwelcome! The staff and coaches are very nice and helpful!

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★ 5

Are you feeling sluggish? well, go to orange theory fitness for new and healthy you.

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★ 5

I loved going to this gym. They all make you feel like you belong and encourage you every step of the way.

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★ 5

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★ 5

OTF Albuquerque-Westside...Coaches Christian and Alyssa are awesome!. I only experienced these two coaches during my recent my visit to NM and so glad I did!

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★ 5

Best gym experience! Loving all the coaches and the different workouts every day. Highly recommend.

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★ 5

Classes are different every time and coaches are so friendly and motivating!

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★ 5

The workouts are great and challenging, but the reason this place is fantastic is because of the people and the environment. It is amazing to come to a place where people know your name and you're not treated like a number.

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★ 5

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★ 5

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★ 5

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★ 5

Solo dos meses para lograr estar en la forma fisica que esperaba … gracias !!!

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★ 5

Orange Theory is amazing!!!! The coaches are great, the atmosphere is motivating. The gym is clean and the staff are friendly. I like being able to take an hour break from life and have a workout spelled out for me so all I have to worry about is showing up and giving it whatever I have that day.

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★ 5

The workout at Orange Theory Westside is challenging & different every time. The coaches here are THE BEST!!! They encourage & push us & the community there is so supportive. I’ve been a member going on 9 months & it’s the best decision I’ve made in my health journey. The growth & improvement I’ve seen in my health is worth the membership. I love & highly recommend OTF!

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★ 1

Visiting from out of state and my car broke down on the way to the studio. Was told they would take me out of the class but "the next time I would get charged" as I was sitting on the side of the road waiting for the tow truck. Really frustrating to be told this at this time. Thought I was being courteous by letting them know that I couldn't get to the class so they could open my spot to someone else, but this experience honestly left a really bad taste in my mouth.

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★ 5

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★ 5

6051 Geode Rd NW, N/A, Albuquerque, NM, 87114, US

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★ 5

Westside location is the absolute best! Friendly staff and the best coaches! 💪

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★ 5

Amazing workout and community!

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★ 5

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★ 5

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★ 5

Great coaches, great energy, challenging workouts. Very clean and friendly.

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★ 5

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★ 5

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★ 5

Awesome

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★ 5

My blood runs Orange. 🍊
Been a member for 4 years and had my ups and downs. This is the closest to my new house and I always love the community of each studio.
I am just getting into the swing of things here in NM and OTF is my therapy. ❤️

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★ 5

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★ 5

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★ 5

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★ 5

Great classes and a great atmosphere! If you’re goal oriented and want to see progress, this mix of cardio and weights giving you splat point results is for you!

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★ 5

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★ 5

Best place in Albuquerque!

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★ 5

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★ 5

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★ 5

Every workout is unique, the environment is energetic and motivating, the coaches are extremely helpful, and the facilities are kept in great condition. I also appreciate the wide variety of scheduling options for classes and that the sessions are 1 hr long so I can always fit a session into my schedule.

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★ 5

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★ 5

Great community, no matter what your fitness level, you feel welcome. The workouts can get insane, but you get a lot of motivation from the staff and other people there to get through it. I feel great every time I leave

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★ 5

Knowledgeable instructors, great classes.

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★ 5

I haven't been to the gym in over a decade, but I knew I needed a change and I liked the OTF model. Coach Andy and Elia are fantastic. The gym is clean and I like that it's a "no phone zone." Everyone is friendly and there are members of all fitness levels and sizes. As far as the workouts, you can go at your own pace (walking instead of running, for example). The coaches are so encouraging and help you work on your form when doing body weight or free weight exercises. I'm a gym covert thanks to OTF. 👍🏾

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★ 5

I love going to Orangetheory knowing that I am going to get a good workout that will push my body to be better. It is nice to know that I don't have to plan my workout for the day, that a workout has already been planned for me. The staff and coaches are amazing, professional, and welcoming. All-in-all, I know that when I workout at Orangetheory, I am getting the best workout and experience that is available.

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★ 5

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★ 4

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★ 5

I did not post anything when I gave the 5 star rating but I want people to know that this place is amazing. I left during COVID and I am glad I am back. If you want a great workout with coaches that are in tune with you and your need for options then this is the place. The staff really get to know you and are very welcoming. The coaches stay right on top of you and your group with making sure you are performing your exercise correctly to encouraging you to run or row faster. I am 62 and can't believe some of the stuff I can do. Thank you OTF

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

First class was awesome! Intense, but doable. Great music and instruction from the trainer. Joy was very attentive in ensuring everyone was doing the exercises properly to avoid injury!

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★ 5

This gym is amazing. I haven't genuinely worked out in years and the environment let's you be comfortable at your pace while still pushing you to your goals. Also the heart monitors are a game changer!

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★ 5

Fun and an hour goes by quick

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★ 5

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★ 5

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★ 5

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★ 5

Love Orangetheory Fitness Westside! I'm old! and they are so accomodating while I get an excellent workout.

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★ 5

This pandemic has taught me a few things 1) How easy it is to gain weight, get off track, and just eat mindlessly 2) I have ZERO self-motivation to workout. I try, I just lollygag around. I even own Olympic weightlifting equipment and haven't touched it. 3) I like group classes, I get competitive with myself and work harder.

I took a free class today and enjoyed it. It was a benchmark row workout, which gives me a good starting point to reflect back on. It was hard. I sweat. I love the variation of lifting and cardio. Personally, I hate running. I opted to speed walk since I was new and wanted to get used to the program. I burned over 700 calories today! It was so much fun. The ladies in class were supportive, the music was upbeat and fit well, the coach was fantastic, and it was all around a great experience.

This month they are offering a free month of membership if you join, so I went ahead and joined and bought the heartrate monitor outright. I am excited to get back into shape!

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★ 5

All of the staff and coaches are very personable and absolute professionals! The coaches are all very knowledgable about what they instruct and set the bar by walking the walk! Most of all…. You can’t argue about the results….OT is legit!

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★ 5

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★ 5

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★ 5

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★ 5

The sense of community there is evident from day one- very welcoming!

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★ 5

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★ 5

I LOVE how motivating & fun OrangeTheory is! Between the amazing coaches, the workout’s specific challenges, and your heart rate monitor stats, OTF is guaranteed to make you want to give yourself your very best. I look forward to my classes and actually find myself laughing throughout my workout! Give it a shot, I promise you’ll be glad you did!!

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★ 5

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★ 5

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★ 5

everyone at this location is wonderful and make the workouts tons of fun! if you’ve been wanting to give orangetheory a try, this is a great place to do it!!

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★ 5

Orangetheory Fitness is an obsolete godsend! Love the sense of support and community!

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★ 5

This workout is for every level. Starting out it will be more difficult. A few classes in you will be able to push yourself even further. The amount of calories you can burn is insane!

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★ 5

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★ 5

Best thing I ever did for my self

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★ 5

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★ 5

Love this place! Elia, Marco, Bobby, Cathy and all the other coaches are great motivators and have a positive spirit. They are always full of energy and it helps me to want to perform my best. Shane and the rest of the front desk are always polite, professional and helpful. This atmosphere makes me want to keep coming back.

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★ 1

Wow what an interestingly bad sales pitch to a new customer. I was scheduled to do my first class at this “gym”. Got a friendly call the day before from coach Marcos saying to be there a “little early”. Zero mention of how early. Sure. No problem. Got there 25 mins early. The two desk clerks turned me away. Said I had to be there 30 mins early. FIVE MINS? Are you kidding? Here’s a business tip; if you have a strict policy about needing 30 mins and not 25 to fill out a form and meet the coach then say that on the intro call. How long is the form?!

Meh. For the insane money this place wants ($140+ per month! There are other gyms that do this same thing for less than $40) this lack of customer service, lack of new customer focus, bad communication and standing on a silly “corporate policy” isn’t what I’m looking for.

Seems like me going to this gym is just a theory.

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★ 5

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★ 5

I love the energy of the coaches, the pace and structure of the workout, and that I am in and out in 60 minutes!

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★ 5

Been coming here for 6 months and I absolutely love it! Best staff, location, always clean and always friendly!

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★ 5

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★ 5

Amazing workout at altitude!! Front desk people were absolutely amazing and tons of help. And what can I say about the coach , I can’t remember what her name was, but she was awesome!!! If you want to do a class at what I was told is the highest elevation of a Orange Theory in the country this is the place!!

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★ 5

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★ 5

The workouts are well thought out, organized, varied, and provide the opportunity to get a great workout in an hour! The coaches are motivating, knowledgeable, and helpful in form and technique. The fact that you use a treadmill, rower, and a variety of floor exercises ensures you get cardio, strength, and flexibility training. In addition, if you have any issues, such as bad knees, the coach will provide an alternate method to perform the exercise. Overall, great workouts!!!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

In all honesty, I loved everything we did in the class. My favorite workout would be the rower. My fiancee and I felt like we were going to be out of it BUT we wanted more. It was our first class and we fell in love with it. We love how everything is so uplifting and fun. We want to go back again and again. We want to thank you for giving us this opportunity to experience what your program has to offer. Thank you to all the team members that helpped us enjoy our class and hopefully we will you again soon.

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★ 5

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★ 5

See Y'all there!

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★ 5

I like the way OTF holds me accountable to the sessions I sign up for. The app makes signing up easy too. The classes are very challenging and well planned, and there are always options to make the floor exercises harder or easier. The coaches are great -- very encouraging and positive. The whole staff is super friendly and supportive. The equipment offers a wide variety of exercise options. The music is fun too!

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★ 5

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★ 5

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★ 5

Excellent coaches and great workout in a family oriented environment

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★ 5

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★ 5

All of the instructors are awesome knowledgeable, engaged and personable. They consistently help elicit my best efforts & excellent results toward achieving my fitness goals.

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★ 5

Always get a Great work out, thanks to the SUPERB coaches, n Super friendly staff that put this ALL together.

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★ 5

Really unique gym environment. Class oriented. High intensity

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★ 5

I absolutely love OTF! The staff is so friendly and the coaches are amazing. I started going there in November 2018 because I was trying to exercise and lose weight on my own and not sticking to it. OTF keeps me accountable when I tell myself I am going to workout and the coaches make sure I am pushing myself but not to a point to where I might get injured. From the first day all the staff starts to learn your name and eventually they, along with the members, become like a family. Although the prices are more expensive than other gyms, I would absolutely recommend OTF to anyone trying to better themselves through exercise.

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★ 5

Awesome and motivating coaches! This was a great location and everyone was so polite and welcoming. Cant wait to go back to this city to workout!

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★ 5

These guys have so much fun on these super effective water rowing machines

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love how your have a trainer following you around pushing you to do better! Great workout

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★ 5

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★ 5

So I have tried many different gyms, studios and even one boot camp in the park... Prior to starting, my son's friend Elia had just joined on with OT and was really into it as a coach. She recruited my friend Noel and I started thinking. Last Arpil I decided to take the plunge. I came in for my free class. Yes the first class is on OT! I arrive a little early and they walk you through the machines and give you a tutorial on how to set up etc. You get weighed in and then you decide, rower or tread? .

Fast forward, I am in January and looking to sign up for my first challenge!

The classes are intense and it is truly what you put into it! I love the change of classes and the music is energizing and the boost you need to get through your 60 minutes. The fellow students are all ages, shapes and sizes but all there with the same goal in mind. Everyone is friendly and uplifting! A high five or an occasional fist pump; It is often what gets you through. I will save the best for last, the Coaches, they are all so motivating and helpful. They are always encouraging no matter if you are a master or a beginner.

Here is too 2019 and the healthy goals I have set to get through the year! Since April, I have upgraded to unlimeted so I would be able to do classes four times a week. Orange Theory has become a regular part of my workout routine. I feel guilty if I have not at least gone 3X's a week.

No time like the present to set your goals!

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★ 5

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★ 5

Great workout in one hour with experienced trainers who make it fun and safe.

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★ 5

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★ 5

I joined Orange Theory after it was recommended to me by a friend. I was looking for something to jump start my workout program. Because each workout is different I feel like my body is responding with each session. I really benefit from the energy and and motivation that the coaches bring each class. Their knowledge and expertise benefits me each time. If I’m technically incorrect with an exercise movement they step in to assist to make sure I’m maximizing the benefit from the movement and steering clear of injury. Looking forward to not only stepping on the scale each week but also how my body is transforming. I used to be an endurance junky. I’m becoming much more well rounded in my fitness.

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★ 1

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★ 5

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★ 5

I love the high intensity and that no workout is ever the same! The encouragement the coaches constantly give during the workouts, helps you through those days you might not have the motivation to push yourself. Albuquerque Westside gym’s coaches are the best!!

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★ 5

The positive attitudes from the coaches are amazing! The workouts are awesome/challenging/fun!

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★ 5

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★ 4

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★ 5

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★ 5

It was a great workout and the instructor was very support. I will make my goals!

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★ 5

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★ 5

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★ 5

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★ 5

Love the trainers!! Love the music and I love that every workout is different!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazingly contagious vibe!

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★ 5

Coach Erin led my wife and I through our first workout this morning. She was wonderful: Energetic, thourough, attentive and knowledgeable. It was the best workout I never would have done by myself. I came in not knowing much about the place ( I thought I was coming to support my wife.), but left convinced that this is worth trying as a membership, and signed up for classes next week. (My wife and I both.) I am sore already, but the good kind. I have bursitis and tendinitis issues but neither was aggravated by this intense hour of exercise. I highly recommend this fitness experience.

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★ 5

Fun for working out! Instructors awesome. Great tunes.

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★ 5

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★ 5

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★ 5

OTF Westside is a fun and efficient workout to awesome music! If you like to track your progress and set goals....you’ll love this approach to better fitness. The trainers and staff are truly some of the best I’ve met. Highly recommend....HURRY summer is comming!

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★ 5

I am addicted to Orange Theory! I began my fitness journey in October and still Loving it! The coaches are the best, very encouraging and motivating. Try it! You'll love it!

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★ 5

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★ 1

FYI, DONT FORGET YOU NEED TO GIVE 30 days notice to cancel your membership. In addition you have to go there to sign there forms to cancel because even if you have your bank block it they continue to take the money out! Didn’t go for two months and finally had the time to go in, but wasn’t within the 30 days so I was again charged when they could have easily waived the fee: at over $100 a month that is a lot of money: the owner was there when I went in and all she could say was come in you will get great results, obviously not concerned about the financial implications for me. Poor customer service in my opinion...as far as the workouts go, they are intense and you really have to listen to your body.. trainers were excellent.

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★ 5

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★ 2

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★ 5

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★ 5

I love how dynamic they are, they are always so different! They are challenging and the coaches provide modifications to meet each person where they are at. The music is upbeat and the coaches keep me motivated and moving!

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★ 5

For the first time I actually enjoy and want to work out!!!! The coaches are incredible and offer support and motivation specific to your individual needs.

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★ 5

Really knowledgeable staff! Super fun classes!

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★ 5

The trainers are excellent (I've mostly had classes with Bobby) and the atmosphere is very encouraging and motivating, not at all judgmental or strict.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great full body workout with excellent conditioning!! Loved the positive vibe and diversity of the workout. High intensity level and definitely challenging.

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★ 5

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★ 5

It is very motivating to go to Orangetheory! Especially with coaches Bobby and Elia. I feel so good after my workout!! I like how they focus on a total body workout.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Staff and instructors are extremely helpful and encouraging in not only the workout, but in reaching my fitness goals! Hard work but fun!

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★ 5

Orange theory is the best workout I have ever had! Great job instructors!!

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★ 5

Love this gym! The coaches are the best and workouts are amazing! The entire staff are friendly and very helpful! Everyone must try!

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★ 5

The workout is incredible. The trainer (Bobby) is not only knowledgeable; he provides an energizing environment to keep you motivated all the way through the workout. If you don't have the energy, believe me, he will give it to you. Very nice front desk staff as well. Overall, this operation is a 10!

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★ 5

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★ 5

Since coming to my first class this past Tuesday March 8, I have already noticed a difference. I can feel the care and compassion and drive the coaches have to ensure we are exceeding our goals and pushing us to do what we think we can't. I am also already noticing a change in my body in just 5 workouts. A big shout out to Elia and Bobby at the Westside Location. Elia has such compassion and made me feel welcome from the beginning. Bobby is right there pushing me to exceed what I think I can do and encouraging me to accomplish whatever I want! Great Coaches there!!

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★ 5

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★ 5

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★ 5

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★ 5

Killer workout! Great staff- friendly and helpful! They know you by name.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It's an awesome workout every time I go!!! The coaches and all staff are so wonderful!! I have never gone to a gym where I felt like I belong!!! I have gone to several other gyms and by the second or third month I am not motivated to go. I had no routine.....but at OTF, even though we don't know what the workout is going to be the coaches and staff keep me motivated to come and it's such an awesome workout each class!! I always leave feeling healthier and stronger than I felt coming into the class!!! I'm so greatful for OTF!!!

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★ 5

Love the three tier workouts, Power, Strength and Endurance. Perfect workout for a (once again) beginner.

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★ 5

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★ 2

I'm a little unsure about trying them out...I used their website to request a free pass for a trial work out and never heard anything back from them. I just called them to get a free pass and they were asking for all my standard information, but it also included height and weight, as well as credit card information. Why the heck do they need credit card information for a freaking trial pass? So far my review isn't great due to this weird interaction, but I will update after I try the gym out. In my opinion they don't have a right to ask that, what are they a hotel or something? What if their system gets hacked and I never even joined as a member? Also, the less people with my credit card information the better.

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★ 5

I like the group workout environment. I love to see someone next to me at a faster speed...it pushes me to go harder! I enjoy the variety and of course the trainers are awesome! Bobby happens to be one of my favs! Oh and I DO recommend Orange to lots of people!

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