★ 1

Signed up for a class and showed up 8 minutes early. Because I wasn’t 10 minutes early they stated I could not attend class for safety reasons. I received no notification of this until arriving. Poor management and communication.

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★ 5

Fabulous diverse workout and super instructors!

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★ 5

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★ 5

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★ 1

Went here for a couple months, decided to cancel as my schedule became hectic with work. STILL keep recurring charging my account despite having had followed the process of canceling in person. DO NOT RECOMMEND!!!!!!!! Would give 0 stars if possible.

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★ 5

Great work out!

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★ 5

Facilities are always nice & clean. Staff are great, friendly, welcoming and knowledgeable.

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★ 5

Great community and very cool workout concept which integrates sun, strength exercises, and yoga.

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★ 1

BE SURE to arrive 20-30 minutes early for your first time, because they'll have 0 common courtesy to advise you of that requirement prior to your attendance, or even to text you to say"hey, we'll need to reschedule you as we can Obviously tell your not checked in 30 minutes prior". I drove all the way there and was expected to assume I'd know that all on my own; such a fun way to waste my morning Spenga. What a Wonderful way to leave a Bad impression on an excited first timer, and a potential member!

Source: Google

★ 4

I was really enjoying my cycling sessions at Spenga and had a couple of sessions prepaid. However, I had to relocate unexpectedly due to a job transfer. Since I couldn’t use my remaining sessions, I decided to transfer them to my wife, thinking it would be a simple process. I contacted Spenga to explain the situation, but they refused to allow the transfer and didn’t offer any alternative solutions. It’s a real shame because I was a big fan of Spenga, but this experience left me feeling like they’re more concerned with their strict policies than with taking care of their customers. You’d think a company would be more accommodating when someone has a legitimate reason like an unexpected move. I hope Spenga will reconsider their policies in the future because this inflexibility makes it hard to recommend them to others.

*Update*: I recently revisited my experience and the owner’s response. To be fair, the classes themselves were fantastic—great instructors, fun workouts, and a friendly environment. However, the strict no‐transfer policy was a deal‐breaker for me, and I wish I had read the fine print more carefully. While I’m bumping my review to 4 stars to acknowledge the quality of the classes, the inflexible policy (especially given the cost) still leaves me disappointed. If you can commit to attending without any need to transfer sessions, I highly recommend the workouts. Otherwise, be aware of their strict policies before you purchase.

Source: Google

★ 1

I signed up, loved it at first but had many problems in the last two months. It started with not being able to book classes at the first of the month and a message to buy a membership which I had paid in advance for. Then a few weeks later my app kicked me out and I messaged the employees there and they said I had a blocked account because of no show fees I had not paid (at this point I wasn’t aware of the no show fees and never received the contract I signed to even see what it said because no one had explained that to me) I asked for a refund and they said I’d have to pay the balance and for the next 30 days, then the male owner called me while I was at work and let me know that they’d send me to collections and would not issue a refund. My attorney and bank are now looking into the situation with these money hungry owners. lol zero stars

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★ 5

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★ 5

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★ 5

Spenga is such a cool, modern take on overall fitness. I love that you have three different types of workouts in one 60 min. class and that everything flows so well and is run smoothly. The company and employees are amazing there.

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★ 5

Staff is friendly and helpful! Which is appreciated! They don't mind if you have questions or need help with the equipment. The workout is fabulous!

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★ 5

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★ 5

Very fun and challenging, makes you feel so good and you feel accomplished after your done, try it and get hooked!

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★ 5

Awesome workout. They pushed me past what I thought I thought I could do and provided support, so I felt confident that I was doing all the movements correctly. The staff was welcoming and motivating. Definitely recommend for anyone looking to get a fun and dynamic workout!

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★ 5

I found a new love and passion! I cannot rave enough about how welcoming all of the staff and instructors are. The workouts are challenging and provide the variety I need to remain focused for 1 hour of me-time. The instructors, other participants and environment are supportive and encouraging. I don't feel self-conscious about my efforts or pressured to push myself to the point of injury, which is how I've felt at other gyms. Another thing I love is how the instructors always offer modifications for a variety of limitations. I am only 2 weeks in but already, I am confident this is going to be a lifetime commitment and a new gym family. ❤️😁🚴🏼‍♀️💪🏼🧎‍♀️

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★ 5

Clean and motivating environment. Friendly staff and fun workouts.

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★ 5

This 1 hour workout is really good! It personally makes me feel accomplished about full body exercise…I recommend most people that can’t get to the gym consistently to try once lol! :)

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★ 5

Good workout! Thanks Gaby!

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★ 1

I loved Spenga when I attended. Unfortunately, I was injured and requested a medical leave. The first month of my leave, I was charged full price and told that they "couldn't find" the signed request and the doctor's note I had turned in by hand (per their policy). They refunded the month but required me to sign paperwork and turn in another doctor's note AGAIN. 2 months later, my fiancé and I both requested to cancel completely because of a move. Paperwork was turned in by hand yet again. Since then, I have been charged for 4 months full membership even though I haven't stepped foot into their facility to work out since turning in the paperwork. I've made multiple requests for this to stop, and was only told that they were "checking with corporate." After a week of no response, I feel compelled to write this review and warn everyone of the lack of customer service, concern for an ongoing billing issue, and "policies" that allow them to continuously charge you $130 every month if they "can't find your cancelation paperwork." It's disgusting, greedy, and unethical.

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★ 5

Great workout, facility and instructors! Really enjoying my workouts.

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★ 5

I love this studio. There are so many positives but I’ll be brief. The instructors are wonderful and super motivating, the facility is always clean and inviting, the receptionists are the coolest and very friendly and most importantly the workouts are fun, challenging and effective.

An added benefit of this gym is that other participating Spenga locations allow members to drop in on classes, which is greatly appreciated for a traveling professional such as myself. It truly feels like a family that encourages you to be the best you and pushes you to reach your goals.

To the Albuquerque owner to receptionist and coaches, thank you for what you do!

Source: Google

★ 5

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★ 5

Just started. Great facility and staff. Instructors are excellent.

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★ 4

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★ 5

Great workout and teachers. Would definitely recommend and encourage repeat visits!!

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★ 5

The best trainers, the best feeling of accomplishment after each visit 💕💕

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★ 5

If you want a challenging and balanced workout then SPENGA is for you! I've done cycle bar, rowhouse, orange theory, vasa fitness, planet fitness, barre, beach body and I can confidently say SPENGA is my favorite. Just the right amount of everything, I like the class layout, the instructors, the sweet spot board, the yoga at the end. Plus how can you not appreciate how clever their name is. Spin = SP, Strength= EN, Yoga = GA....SPENGA!

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★ 5

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★ 5

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★ 5

I absolutely love it at SPENGA!!! It is perfect for me because of the class aspect. The trainers are inspiring and make you wanna work harder even though you’re fighting for breathe. Not only the trainers, but all the staff and members are amazing!!

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★ 5

My favorite workout place EVER! :)

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★ 5

The instructors are amazing!They keep you motivated throughout the workout and front desk staff is always friendly. The workouts are always different so I never get bored.

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★ 5

i love that i don’t have to think about what i’m doing, workouts already planned out! fun environment!

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★ 5

I have been working out at SPENGA for several months now. I love the format of the program. I am able to push myself or taper back according to how I am feeling that day. The front desk staff are always pleasant and helpful. Mattie is a jewel that the owners need to acknowledge. I have not had a bad experience with any of the instructors, but Gaby, Mycah and Jenae always deliver a great experience. I tend to work with those three due to my work schedule so do not want to discount the other wonderful instructors. As a lifetime gym rat, a business consultant and someone with a huge amount of customer service experience I admit to being very impressed with this operation. Give it a try.

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★ 4

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★ 5

Love it!!!!

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★ 5

Amazing classes, amazing staff, can't recommend enough!

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★ 5

Spenga. Britney Spears. Rachel Gallegos. Shania Borrego.:-)

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★ 5

My experience was absolutely amazing!!! I signed-up and will be back weekly!

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★ 1

Instructors are great, business practice is trash! Predatory practice at its best!!! 💰

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★ 5

Great place

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★ 5

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★ 5

Great workout. Love that it combines spin, strength training and yoga. The instructors and staff are top notch.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I can’t say enough good things about Spenga Albuquerque…the front desk staff always friendly and efficient… I love the personal touch from the moment I walk in and they greet me by name! The instructors are incredible, professional, and take time to modify work outs as needed. They even take take song requests! This gym has a personal touch that the big gyms can’t provide. It is clean, fun, and I actually look forward to working out- which has never happened in my life. I highly recommend to anyone who wants a great work out in a supportive environment.

Source: Google

★ 5

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★ 1

Do not use this place they will rob you of yourMONEY. First off they said I could cancel my account nine days before my monthly payment, Heads up this is a false statement. I attempted to cancel the lady said I couldn’t unless I paid $150 right now. So they put my account on freeze instead and she told me that I would no longer have to worry about any other payments. Randomly today with no word or email or phone call, they take $120 out of my account. It’d be one thing if I knew But the lady said that my account would be on hold until I unfroze it. It’s not okay that they unfroze my account without telling me and take my money. If it takes this much to cancel a account, work out from home it’s cheaper and free. Also you won’t have random payments coming out of your account. Super disappointed will never go back. The girl Andrea showed no emotion or Sympathy that I lost my money. DO NOT GO!

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★ 5

Excellent staff and a great workout.

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★ 1

The workouts are amazing, instructors are very encouraging, I did have a billing issue that I wanted addressed and spoke with Andrea, it was not resolved and she did not show any concern with losing me as a customer. I understand it’s popular, they will replace my business with someone else, but shouldn’t they pride theirselves a little more on customer service? I don’t know maybe I’m expecting too much. As they can replace me, I can take my business elsewhere.

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★ 5

Loving every bit of it!! Every bit of greatness a workout can possibly be in one place! Today's Yoga experience was phenomenal! Kelli, Nikki, and all the staff have been encouraging, welcoming, and experienced!!! What took me so long to find you! Great Job SPENGA!!!!

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★ 5

Great workout, you have all your own equipment. No sharing anything. Owners are top notch and so is the staff.

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★ 5

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★ 4

Great staff and instructors. A little bit over priced but I enjoy it.

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★ 5

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★ 2

I wanted to sign up for a trail class to see if this is something to join, but they are requiring a credit card on file, even for a trail class. I am not purchasing anything. I feel very uncomfortable to give my cc details over the phone to someone I dont know to a place I have never been. It seems like their system should be set up in a better way for reservations of guests... super disappointing beacuse I was really excited.

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★ 1

Want to try a class at SPENGA Albuquerque for a while since I’m looking for a new gym, try to book a Free Class on-line, filled a contact information request, no one called...after couple of days I called, they asked me for my Credit Card Information to save my spot at a class....Bad, bad marketing, why I will give my CC info over the phone to a person that I don’t know and to a place that I never been to ??!!
this is one of the worst ‘trying’ to get first time clients kind of marketing thing around with so many scams and personal information shared.
I don’t need this at all.

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★ 5

No SPENGA No PAINGA No GAINGA! One of my favorite 60 minutes of my day!

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★ 5

Never thought I could do between 3-5 miles on a bike in 20 min. I can’t say enough about what a pleasure it is to be part of the Spenga family. The employees are amazing, energetic, helpful,. The instructors always kick your butt, in a wonderful way, and the place is always very clean. Love it.

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★ 5

I love it! It is a hard class (in a good way), I always have to talk myself into going Haha! But it goes by fast and I feel really good after! Everyone is super nice, helpful and they make you feel comfortable!

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★ 2

I really wanted to like this place but I wasn't even allowed to take the class. I was 10 minutes early, but they wouldn't let me in unless I got to class 15-20 minutes early. They didn't even ask if I had experience with spin because I have years of experience in spin bikes and was looking forward to a class to take advantage of after having a newborn at home. Unfortunately, I likely won't be able to come back to try this place for months to come. Had I liked my session tonight, I had planned on working out a schedule with my caregiver and partner so I could workout here a few times a week and purchasing a monthly package. I guess I won't be doing that now.

I had actually signed up for here before they opened that's how excited I was for this place but then I was pregnant and put on restriction. I guess it wasn't meant to be. They probably don't care about my money anyway.

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★ 5

Me and my husband have been to 3 classes so far and we are hooked! The instructors have all been great and the 20/20/20 workout gives you the best of everything. The facility is really clean and modern too. We look forward to working out now!

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★ 5

Love the intensity of the classic Spenga class and the variety of specialty classes! Great staff and supportive community!

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★ 5

It’s a fun way to get a workout in!

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★ 5

Great workouts. Motivating music and instructors.

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★ 4

I really like the concept of 20,20,20. I need the cardio and enjoy the 20 min spin any more than that I wouldn’t comeback. The strength 20 is innovative and different each class. The yoga is ok. I would like more specific poses for the body parts we worked in the strength portion creating a better recovery. All in all I like it more each day I go. The instructors are personable and helpful. I do wish they would spend more time teaching new people (including me- I need to ask more questions) about how to set the bikes for what is best for them. Maybe a first timers intro session that is 20-30min. Explaining better about resistance and “sweet spot”. It takes every new business time to improve (I believe they are doing a good job improving their first month) and I intend on continuing my membership. Thank you Niya, Audrey and Mario I enjoy your instruction.

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★ 5

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★ 5

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★ 5

I love it! Such a tough workout that goes by so quickly!

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★ 5

Superior staff! Very customer oriented. Trainers are spectacular! Once you’ve gone, you don’t want to go anywhere else!

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★ 5

I've been struggling looking for a good gym to go to. I wasted so much money on other gyms and ended up not liking it and I end up not going. I gave Spenga a try and fell in love with it the first day. Each day I can't wait for the next class!! From the front desk to the instructors all the staff are awesome!! They all have great personalities and make you feel welcomed.The classes are fun and high impact. The gym is clean, organized and well put together!! This class is great for any fitness level. I Highly recommend Spenga, you wont regret it!!

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★ 5

Love this place!! Always has high energy and I feel so welcomed every time.

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★ 5

High quality werkout. I am getting fantastic results.

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★ 5

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★ 5

Clean gym, friendly staff! Amazing place to get a great workout! You get a little of everything in the one hour session!

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★ 5

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★ 4

The concept of this gym is fabulous. I recently had the opportunity to visit with a three day pass. Each instructor added their own little twist to the class which made them all a little different. The mix of spin, weights and yoga made for an enjoyable hour long exercise class. I spent a great ladies night out with a Spenga class and drinks at Mu'tucci's. According to my watch I burned over 500 calories and I felt amazing. I had a little problem with my bike registering with my name so I could not accurately account for my sweet spot. Over all, this is new and exciting workout and you burn a lot of calories, build muscle and strength all in an hour workout. This is a great supplement to add to your exercise routine.

Source: Google