★ 4

Sign up was quick and easy. I was assisted by Jasmine one of the club managers. She explained everything simply

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great customer service! Becoming a member was quick and easy. Suriah was extremely helpful.

Source: Google

★ 1

Removed the monitors from the bikes about a year ago. To date they have not been replaced. The hot tub has been out of service for months with NO explanation. The bathrooms are horrendous. The staff is unprofessional. Poor excuse of a gym. 😞

Source: Google

★ 5

Evelyn was great and provided us with a great experience!

Source: Google

★ 5

Jazmín and lily club manager great help with tour to the gym tiene so nice i happy i sign up here

Source: Google

★ 5

Manager Jasmine was very professional and very informative and was able to get us enrolled into our membership quickly

Source: Google

★ 1

Way too crowded
I've gone morning, noon, and night. It's always crowded and every machine is busy

Source: Google

★ 5

Jasmine helped me sign up, showed me around and was very friendly. She explained everything perfectly and in detail. One of the best experiences I had in a gym.

Source: Google

★ 5

Jasmin was very helpful and sign up was delightful

Source: Google

★ 5

Great first day experience with staff.

Source: Google

★ 1

Please fire Lilly and Jasmine,. They are usually the one checking people in! They are very rude to customers!

Source: Google

★ 5

Jasmin was amazing! She made me feel right at home on my first day!

Source: Google

★ 5

I had a wonderful experience joining the gym with the help of Jasmin the manager.

Source: Google

★ 5

Jasmine is awesome

Source: Google

★ 2

I used to go to 24 Hour Fitness in Pelham Manor all the time before the boxing training started taking over the general area. The trainers now take up most of the space, move people’s belongings, and are there almost every time I visit. I’ve tried going early in the morning when the gym opens and even around 3 p.m., but they’re always there seemingly seven days a week.

When I spoke to the front desk staff, I was told it’s a public area and there’s nothing they can do. I understand it’s a class, and I’m not saying they shouldn’t have it, but other guests should be able to use the area without worrying about their things being moved or feeling pushed out.

Source: Google

★ 5

Good morning god bless. I’m Jose Morales, costumer of 24 hours fitness. I like to let you know that last days I’m feeling welcome: Gregory, doing great working at the desk. In addition, I like to communicate that, Jose- working cleaning the saunas, making me feel safe and clean. ( I don’t like to wear shoes. But. Now it is so clean you can feel like home. Moreover, I feel happy to see human at front desk. That it’s my opinion. Please be advised( great job going on at gym). That enriching my life- feel good coming in.

Source: Google

★ 5

I can’t say enough great things about Mildred (AKA Millie), the aqua instructor at 24 Hour Fitness in Pelham. Her classes are the perfect blend of energy, encouragement, and fun. The music is upbeat, and her routines are creative. I always leave the pool feeling stronger, more flexible, and refreshed. She creates a positive and motivated environment that makes everyone feel welcome, whether you’re new to water workouts or a seasoned regular like myself. If you’re looking for an aqua fitness instructor who will inspire you to move, laugh, and feel great, look no further. Millie's classes are the full package.

Source: Google

★ 5

Its clean, its spacious, alot of equipment and the staffs are friendly.

Source: Google

★ 3

Review 24hr phelham manor
I am truly disappointed in your staff member that was conducting the swim aerobics yesterday. She was yelling at me as if I was a child playing with fire. Telling me im not following the class I told her im doing my best im moving.she was extremely rude her yelling could be heard in the locker room I am legally blind and I have MS im also short so I hold on to the edge of the pool. My friend who was at the other end of the pool walked over to help me get out of the pool i grabbed my cane and went to the locker room that human should not be employed to deal with humans she treated me so wrong she violated so many rules and laws and needs to be reprimanded and reported
I will notify the mayors office of people with disabilities.

Source: Google

★ 5

Source: Google

★ 5

Service was great with Jasmine, very sweet.

Source: Google

★ 5

Love working out at 24 hr .... being with them since they were Bally's

Source: Google

★ 1

2 months no jacuzzi. I heard sorry for 2 months. I don’t want to hear you’re sorry. Fix it at once.

Source: Google

★ 5

If you are looking for a sauna that is open, this might not be the gym for you. The sauna is and pool area is always closed. The sign says they open at 6am M-W, but you are lucky if they open at 6am once a week. If you are looking for the most incredible, motivating and kind staff on the planet, this is your place. Greg and the staff are so magnificent, it makes you forget about how little 24 hr fitness cleans or updates machines. They honestly need to hire someone to come in and clean every day like they used to before the pandemic.

Source: Google

★ 5

Jasmin was a very good tour guide

Source: Google

★ 5

Source: Google

★ 5

Jasmin is absolutely the best! She made me feel welcomed and comfortable immediately. She gave my a tour and signed me up with no fluff or BS. She the best!! Now it’s time for me to get fit!

Source: Google

★ 5

Evelyn very great helping me with my membership

Source: Google

★ 5

Jasmin was personable, kind, thoughtful ,sweet and just the best!!!!

Source: Google

★ 5

I came in to make a new membership and was in and out within 15 minutes. The manager Jasmine was so friendly and welcoming, and took really good care of me.

Source: Google

★ 5

Source: Google

★ 2

I recently went for the pool because I want a gym with a pool but the locker room pool level was so wet and dirty, the floor was filthy and needs more maintenance.

Source: Google

★ 5

Very polite and courteous

Source: Google

★ 5

Miss. Soraya is very polite and courteous. She provides awesome service.

Source: Google

★ 5

This gym is amazing!

Source: Google

★ 5

Thanks Karl for helping me join 24-Hour Fitness and launch my health journey! Great experience so far!

Source: Google

★ 5

Source: Google

★ 5

Evelyn was very helpful and informative. Super professional

Source: Google

★ 5

I spoke with Evelyn and she was very helpful!! I look forward to working out at this gym

Source: Google

★ 5

Evelyn was phenomenal

Source: Google

★ 5

Good helper

Source: Google

★ 5

Great

Source: Google

★ 5

Jasmine helped me sign up easy. Great customer service!

Source: Google

★ 5

Very good at what she does

Source: Google

★ 1

Source: Google

★ 5

I really enjoy coming here Jasmine is a doll. She has helped me, in so many ways. I'm happy that she works here! Yay to Jasmine and the staff

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

And he’s a good guy great customer service

Source: Google

★ 5

Jasmin was amazing in all the information and tour she gave me! She was so sweet and welcoming! I love it here already! I became a member because of her, how clean the gym was and how great and welcome all the staff were!

Source: Google

★ 5

The gym is clean. Staffs are friendly. I don’t feel like a minority in here. The gym does get a bit crowded in afternoon hours; from 3 to 7 pm. But after 8pm our usually less crowded.
Plenty of parking available so that’s a plus.

Source: Google

★ 5

Signing up with Jasmin was amazing. She was friendly, poised, and efficient! The process was easy and fast. She answered all my questions and made me feel excited to join 24 hour fitness.

Source: Google

★ 5

Helen is patient as well as knowledgeable about fitness. I appreciate her professionalism.

Source: Google

★ 1

Always come here ... great place to work out til one day I come don't have headphones so me and my buddy decide to buy work out head phones .... the gentlemen who sold us the head phones said they were 50 percent charger and they weren't one box was open and it was defective and they kindly swapped it out for another .... after twenty mins the device was eventually connected .... two mins into my work out it dies and so does my friends heads phones .... we eventually go to the front desk and even after it died I told him but we eventually go to the front desk so we can see about a refund .... the gentlemen said I have to speak to the manager but she was with people so I said I'll grab my stuff and come back out ....two minutes later I come out and you can watch the cameras he tells me she's going on break and I have to wait. I was confused I'm like my issue is two seconds and she saw me and you said you mention I was coming... I eventually speak to the manager jasmine and her response was "no refunds and I'm on break if you want you can talk to me another time " and I explained that's false advertisement I spent 60 dollars in one second for convenience that I didn't get cause you guys said it's fifty percent charge ... even the lady in the front desk said see I told you she be back.... you shouldn't treat people like that JASMINE, especially people that are always nice and respectable... mind you friend wanted to inquire about a membership cause I always talk so highly of this place that I brought her in as a guest.

Source: Google

★ 5

I like the gym & I like the staff. They have free parking, a pool, Jacuzzi, sauna, steam room tons of equipment, including lots of cardio and strength machines some platforms. They also have classes and I was able to hire a personal trainer.

There’s a member who has it out for the staff so she’s getting all her friends to write bad reviews of the gym. Shes claiming their racist when there are tons of other members including myself who witness the incident she had. So if you do join, go around and ask the members, you see strength training around 8am if her story is true. They will confirm it’s it not.

Source: Google

★ 1

Customer service is bad

Source: Google

★ 5

Amazing

Source: Google

★ 1

This gym is an absolute joke. Instead of addressing real issues, they resort to bribing members for positive reviews and telling them to mention specific staff names just to cover up ongoing problems. Evelyn is consistently rude and snappy, and Jasmine is far from the “sweet” person they try to make her out to be. The bathrooms are filthy, weights are never re-racked, and management is nowhere to be found. When you ask staff for help, they’re dismissive and selective treating some members kindly while brushing others off. I even overheard staff admitting they bribe people to write reviews because they believe a member has a “team” working against them, rather than holding themselves accountable. Members are leaving not because of rumors, but because of poor communication, lack of professionalism, and zero accountability.

Source: Google

★ 4

I enjoy coming to 24hourfitness but the main thing is the staff they’re wonderful. How can I say about Jasmin? She does a job. She’s really good at it. I’m surprised she’s still not a manager, but I love her Evelyn a good good person. You know how to speak to people Helps every time One thing about Evelyn I would like to see her move up a different position every assistant manager that’ll be a great tag team Jasmin manager Evelyn in the system manager Perfect

Source: Google

★ 3

Always smells like sewage upon arrival. The whole parking lot reeks. That’s to start.

I have the Wellhub app…this one front desk staff member gave me the wrong information & made the process so lengthy to register…when he could have just said he didn’t know. I figured it out on my own. He seems like he’s on his last few brain cells anytime that I need help. Not sure why he’s there.

Aside from that, I love love love the classes & I’ve met great women there. My favorite instructors are Edgar, Sabrina, & Sherelle! They are beyond motivating. Their classes feel intense but they are kind, they always smile, it’s uplifting & it’s fun. There is one particular instructor that always has an attitude. I almost felt like it was personal until others shared that they had similar experiences. I almost said something out loud (just like she humiliates out loud) & walked out of class when she sucked her teeth at me today. I don’t go there to get belittled, get looks, eyes rolled at me, or someone sucking their teeth. She barely even acknowledges you if you’re in the gym & bump into her outside of class. You say hi & it’s like it’s a chore for her to part her lips to say hello back. I should leave the gym feeling happy & proud of myself…not crying & not wanting to return especially when I know my reason for starting in the first place.

Moving on…Bathrooms are ALWAYS disgusting & smell so bad. It’s to the point that I just hold my urine til I get home. Equipment is alwayssss full so I only do classes mainly. Just seems like a hangout. I have access to NYSC & it’s the complete opposite! Spacious, very very clean, tons of modernized equipment, personal products in the bathrooms for you to shower or apply pain relief for sore muscles. They have their own cycling room so you don’t have to drag the bikes. It’s so so nice. I only stay at 24 hour for the nice instructors that I mentioned above…honestly, otherwise I would never return.

I wanted to add that Sherelle’s most recent class & her general motivation made me up my weights. I probably would have stayed with the same weight but the push she gave in class was much needed. I felt surprised that I was able to & proud of myself & I’m feeling even better now. I really just had to go for it. Gregory, who does cycling is also very kind. He helped me push through the class, adjusted my bike for me, did check ins, & it helped me to keep going even when I was tired. Love it.

Source: Google

★ 5

Source: Google

★ 4

Took the time out to explain.

Source: Google

★ 5

Helpful

Source: Google

★ 5

Jasmin was soooo helpful! So happy to join this gym!

Source: Google

★ 4

So I am a reasonable person. I am glad they installed the heavy bag. Perhaps the owner or manager takes into account the members’ concerns. It has a pool and is spacious and my complaints are relatively minimal compared to other gyms. Let’s see how it goes for the rest of 25-26.

Source: Google

★ 5

Perfecto servicio me encantó😍

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Yo this gym is so huge and it has everything that u would need here. Im always getting my pump in and sometimes twice a day. Just sometimes wish it was open more hours

Source: Google

★ 5

I tried a 3day trial here. Loved the costumer service. The gym was clean and equipment that I needed was there. Cancelling my LA fitness membership ASAP to join here full time

Source: Google

★ 1

As I was searching for a new gym, I came across this location. However, after reading about the racial incident and noticing a sudden influx of 5 star reviews afterward, I no longer feel comfortable considering a membership. Requesting reviews to overshadow genuine concerns comes across as dismissive and unprofessional. I encourage the gym to focus on meaningful improvements and accountability rather than reputation management.

Source: Google

★ 5

Source: Google

★ 5

I had an amazing experience at 24 Hour Fitness thanks to Evelyn! She was extremely professional, friendly, and attentive. Evelyn went above and beyond to make sure I felt comfortable and had everything I needed. Her positive attitude and excellent customer service made my visit so much better. Thank you, Evelyn, for your outstanding support, I’ll definitely be coming back!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Staff is amazing very welcoming and informative gym and a great environment

Source: Google

★ 5

Chanel is yall best worker

Source: Google

★ 1

I rarely write reviews, but the lack of compassion and accountability I’ve witnessed from the staff at this gym is unbelievable. I personally saw a member scream racial slurs, and the employees did nothing. When another member asked for help regarding the incident, staff ignored her complaint and instead sided with the person using the slurs who isn’t eyesight African American. The gym may have good equipment, but the management is disgraceful and completely unprofessional.

Source: Google

★ 1

Why is it ok for a member to loudly call an other members the N-word and for management to acknowledge the behavior and not do anything about it? Where is the comfort, the sense of safety, the non hostile environment that should be expected? Pelham Manor location needs to be investigated.

Source: Google

★ 1

I am deeply disappointed with the way I was treated at this gym. I experienced racism from another member, who made offensive and derogatory comments toward me. I reported this serious incident right away, expecting the matter to be taken seriously and addressed with professionalism. Unfortunately, that was not the case.

When I brought my concerns to the manager, Jasmine, my complaint was dismissed and minimized. Instead of showing support, Jasmine downgraded my experience as a victim and even made a discriminatory remark, pointing out how I “sounded different over the phone compared to in my email.” This comment was unprofessional and inappropriate, and it only added to the pain of the original incident.

To make matters worse, Jasmine excused the member’s racist behavior, telling me that because I wasn’t physically assaulted, I was not actually a victim. This was not only dismissive but also incredibly harmful. Being subjected to racism in any form—verbal or otherwise—should never be tolerated, and it should certainly not be excused by management.

I now feel unwelcome and uncomfortable in a space that should be safe and inclusive for everyone. My complaint was ignored, my experience was invalidated, and I was left feeling targeted not just by another member, but by the very management I trusted to protect its members.

This gym needs to take accountability, implement proper training, and understand that racism in any form is unacceptable. No one should have to go through what I experienced here.

Source: Google

★ 5

Fast service from evelyn thank you so much!

Source: Google

★ 5

Evelyn gave my wife a very fast service when she came to sign up to the Pelham manor location, thank you so much! Clean

Source: Google

★ 5

Evelyn’s new member orientation is next level! I am not a gym person so this is new to me. Her familiarity with all the 24 hour fitness features as well as the overall process made this newcomer very relaxed and excited to be a new member. She did this all the while greeting every single member who passed us, with that genuine smile. What a professional! I look forward to meeting the rest of this 24 Fitness team. Evelyn has set quit a standard for customer focus here. I’m excited!🖖🏾

Source: Google

★ 1

Couldnt pay the front desk staff to look or even sound welcoming when walking in. Wish it was just one but the whole staff for the most part just stares at you when you walk in like your bothering their day and on top of that you have to scan yourself in while they look at you with an empty stare like your not scanning yourself fast enough…. You get better customer service ar the produce ailse in a supermarket.

Source: Google

★ 2

This gym has gone from awesome to awful. It is dirty; too many machines don’t work; some new clientele are just rude (play music without headphones, don’t clean up after themselves, don’t re-rack weights, etc); and new general manager is MIA. I blame executive mgmt in head office for a lot of these issues as the gym needs more personnel and clearer standards. Only reason I gave it two stars is for the front-desk personnel and asst manager — namely, Jasmine, Evelyn and Gio — who are running the whole place on their own and are wonderful. The class instructors are excellent, too, especially Alexis, Marielena, and Catherine. Alas, they teach too few classes. Such a shame as this gym was a real gem when it opened.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Very sweet and helpful

Source: Google

★ 4

Source: Google

★ 1

It is NOT okay for your employees to be using the N Word. But even worse as a Non Black person AND loud enough for the black members in the club to hear. Also, when this member reported it, someone just told them “that’s just how he is”. Thats a shame.

Source: Google

★ 5

Jasmine Garcia is awesome she has always been so helpful and takes care of whatever issue arises .. thank you Jasmine 🙏🏽

Source: Google

★ 5

Mikey is the best trainer he is patient and caring I will recommend him to anyone .

Source: Google

★ 5

Source: Google

★ 5

Jasmin manager so helpful

Source: Google

★ 5

Manager jasmin awesome

Source: Google

★ 5

Jasmin was Wonderful

Source: Google

★ 1

Too loud music. I wish the music was lower though.

Source: Google

★ 1

I can’t stress how important it is to choose the right workout facility. Don’t let pricing dictate where you decide to work on your body. I’ve done business with this establishment for years. I want to give them credit where it’s due, so I’ll start by saying this gym is affordable for everyone, the machines work properly for the most part. Now that I got that out the way, let’s speak on what you may not like. Although their cleaning staff works hard, the gym is still in deplorable condition. Both men’s locker rooms has an odor of unrine floors are littered with garbage. This facility tends to change their policies without sending emails, they close parts of the gym without sending notices, they also charge unmerited fees, and claim it was your bank’s fault or your own wrong doing when it’s brought to their attention. I can’t stress how imperative it is to chose wisely. Especially when there’s so many good companies to choose from. Here’s a list of gyms I know you’ll love better than 24 hour fitness. Pricing varies, but at least you have the opportunity to see what’s out there. This list is from my favorite to least favorite.

1. CLUB FIT you want a place that makes you feel like family, always has clean towels, amazing kitchen, over 10 tennis court, indoor track, 3 pools, gigantic jacuzzi, multiple saunas, steam rooms, masage rooms, hand ball courts, basket ball courts. This gym is so clean, you can eat your dinner off their floors . personal trainers walking the floors, and are free! When you walk in they great you by your first name. If you have children, this is your gym. My daughter’s been a member since 2019 I’ve been one since 2015.

2.EDGE FITNESS this gym is straight to the point. Some locations have pools other have basketball courts. All have saunas. Their machines are always up to date, rarely will you see their weights and machines down. Facility are all extremely friendly. This gym is spotless no matter what time you go.

3. LA FITNESS this gym is all over the place, so the easy access is a plus. Machines are in working condition, not the best kept, but still clean. They offer pools, jacuzzi, and saunas in their facilities.

4. 24 HOUR FITNESS refer to the review at the top good luck with finding the proper solution for your workout needs. Just remember it’s your money, even more importantly. It’s your time. Spend it wisely.

Source: Google

★ 3

So, I visited because I desperately am looking for a gym with a pool. The staff was really nice, the machines available and in good working condition (a couple of seats needed to be fixed, the fabric cracking). The bathrooms upstairs and downstairs were bad. It made me question how good they are about the state of the pool. I was hopeful and disappointed.

Source: Google

★ 5

The 24HFG in Pelham Manor is 100% better than the 24HFG in Scarsdale. Huge building here very spacious with Vaulted Ceiling, JUST DON'T DO ANY RENOVATION DISASTER HERE LIKE THE SCARSDALE LOCATION. Really poor management decisions in the Scarsdale location. The gyms in most 3rd world countries look much better than the Scarsdale location. Anyway, perfect floor plan of the equipment in the Pelham location. The HVAC system is 100% better here than the Scarsdale location. Lots of nice cool air from the air conditioners around the cardio equipment - threadmill & stairmaster - you really feel like wanting to do lots of cardio in here. Much cleaner here. We should have a strict rule to terminate membership for anyone who litter the place. It is very important you have at least one cleaning staff member dedicated to clean the floor and at least once every half hour in the bathrooms.. The perimeter of the turf area is just PERFECT. Broken equipment, very rarely happens here, is fixed within a reasonable timeframe. At the time of this review, there is NO BROKEN EQUIPMENT in the entire Pelham location . You never have to worry about parking here. There are perhaps several hundred parking space around the building/Plaza.. There is always visible Police presence here. I noticed at least once, an undercover law enforcement officer in the parking lot. Also, there is Private Security, hired by the M'gmt Co. of the Plaza, always driving around the building with flashing lights on the car. Lots of light in the parking lot in the nights. I just wish you would open 24 Hours. I strongly recommend that you purchase two Hoist CMJ-6000 4-Station Multi-Jungle Gym - see attached photo. The two existing cable crossover equipment gets very busy in the evenings and a little bit of waiting time for Members. This is a good opportunity for the gym to take that empty space next door. There is also Main Street Boxing LLC inside this location - immaculate and most beautiful space - Michael, the owner, a really nice person, very professional, great motivator and very supportive - in partnership with 24HF Gym. I give this location 5 stars because you get your money's worth in here. I will be back here to edit this review after I go across the street with my free 3-day pass to one of your competition, LEVEL FITNESS (BTW, the closing hours sucks at LEVEL - already a big turn off for me). I edited to add a beautiful image of the gym with the moon in the background.

Source: Google

★ 4

I like the pools and sauna. Most people honor the rules and etiquette of the areas usage. Using phones in the sauna is beyond questionable and reckless.
The repair durations of showers, escalator could be better. The elevator is out for >>4 months.
Some more thorough cleaning of the shower stalls would do some good.
Unfortunately, many men leave garbage in the bathroom.
The scanner at the front desk often has problems with my phone. Soap is often low in the shower.

Source: Google

★ 5

Amenities is10 out of 10

Source: Google

★ 5

I was impressed with the design of this gym and how they keep everything super clean and updated. Lots of amenities. One of the best training locations for boxing you will ever find, with Coach Mike running a great program. Also excellent customer service provided by Suraiah at the front desk when we needed help with membership questions.

Source: Google

★ 5

Source: Google

★ 5

Just signed up today. Jasmine is awesome and very helpful! Looking forward to starting my fitness journey here.

Source: Google

★ 5

Source: Google

★ 5

Awesome experience

Source: Google

★ 5

Great gym lots of equipment

Source: Google

★ 4

Women’s bathroom is clean but supplies to clean (spray and tissue) are often not refilled

Source: Google

★ 5

This location is literally apart of me! Everytime I come in, I’m always walking in on them cleaning the ladies room, the environment with gym goers are friendly and helpful, and it’s been a good experience!

Source: Google

★ 5

I want to thank the two women employees who helped me find my locker when I thought someone took my bag. They helped me and they were determined tto find it. I was calm because they were so calm! I offered to buy them lunch and they said no, we just wanted you to find it, sometimes people mixup lockers, which I did! Lol And also this gym is always sparkling clean.
Again thank you ladies in the Pelham gym.
You are the best🥰🥰🥰🥰🥰

Source: Google

★ 4

Really good gym. Spacious and the staff is always nice. Only thing is the it can get crowded at times, limited amount of machines and people do not clean or pickup after themselves which is not the staff's fault. Sometimes the cleaning areas aren't refilled or upkept. Otherwise it's a great location and really spacious.

Source: Google

★ 5

I swim here M–F and things always run smoother when Gregory’s is on duty. He’s friendly but professional, always focused, and clearly takes his job seriously. He keeps lap lanes separate from workout lanes, which us regular swimmers really appreciate, and one of the main reasons I like coming here is because when Gregory’s here, the place is always clean; he cleans the sauna and steam room everyday he works.

Last Thursday, I witnessed Gregory respond to an emergency in the pool, and I was beyond impressed. He didn’t panic. He immediately sprang into action, directing both staff and nearby members with confidence and authority, making sure the member was removed from the water safely and professionally. It was textbook-perfect. You could tell he’s not just trained, he’s prepared.

Unlike other guards who sit on their phones, Gregory is alert, engaged, and actually interacts with members. Easily the best lifeguard here. If anyone deserves a raise, it’s him.

Source: Google

★ 5

Hands down, the BEST Spin Class I’ve Ever Taken! I was referred to Gregory’s Cycle24 class this past Sunday by a friend who raved about it, and let me just say: believe the hype. I’ve taken some serious cycling classes before- intense, music-driven, high-burn workouts, but Gregory’s class is a step above the rest. From the moment class started, the energy in the room was electric. Gregory doesn’t just stay on the bike barking orders, he’s off the bike more often than not, walking and dancing around the room, checking everyone’s bike setup, helping us dial in the proper positioning for each movement, and encouraging us like a personal trainer who actually cares. The playlist was 🔥. Every track was perfectly timed to match the pace and power of the ride which made pushing through those last sprints actually fun. And the choreography was full-body. We didn’t just ride; we rode to the beat, climbed hills, and worked our upper body throughout. It was dynamic, energizing, and honestly addictive. Gregory told us right up front that if we stayed on beat the entire class, we’d be riding 20 miles, and we did. I burned 820 calories in a that hour and walked out drenched, smiling, and ready to join his next class!! If you want a cycling class that’s next-level, where the instructor brings soul, structure, and serious fitness goals to the table, this is the one. Don’t sleep on it, Gregory’s Cycle class is the real deal. 🚴‍♂️❤️‍🔥

Source: Google

★ 1

24 Hour???? Considering your other club in lower Westchester is closed for a month, at least considering expanding your hours in the morning. 5 am is a little late to open for some that have to commute into the city for an early work day.

Source: Google

★ 5

Jasmine was excellent!

Source: Google

★ 5

Helen ,

*Coach's Name:* Helen
*Rating:* 5/5 stars

I am thrilled to provide this glowing review for :

Helen my exceptional gym coach! Her expertise, enthusiasm, and dedication have made a significant impact on my fitness journey.

Helen possesses in-depth knowledge of exercise science and tailors workouts to meet individual needs.
It is the first time I meet her, and her infectious energy and encouragement push me to reach new heights and overcome challenges.
I told her about my goals and she takes a genuine interest in my progress, offering valuable feedback and adjustments to optimize results.

I would like to work with her , because I know I will has not only improved my physical health but also boosted my confidence and mental well-being. Her guidance can helped me achieve remarkable progress, and I'm grateful for the advise, expertise and support that she give me today.

I wholeheartedly recommend Helen to anyone seeking a knowledgeable, supportive, and results-driven coach. Her passion for fitness is contagious, and their commitment to clients' success is unparalleled. Thank you Helen, for being an outstanding coach and mentor. Your dedication to helping others achieve their fitness goals is truly inspiring!

Source: Google

★ 1

This is a horrible place to swim laps. You're told the pool is open and you won't get thrown out while swimming laps, and very often lifeguards don't show up and the pool is closed, sometimes when you've only been in the water for 20 minutes.

They refuse to set up an email system to warn you when the pool is closed, and sometimes the receptionist doesn't show, so even if you call in advance, you can't find out what's going on. The ageist aquatics director, "Commissioner" Gordon, wouldn't even let seniors like me do a cool-down lap, much less apologize, the last time this happened.

The men's locker room is boiling hot in the summer, and so cold in the winter that if you go outside with layers of clothing when it's 10°F outside, you feel downright warm compared to when you walk into the locker room in wet bathing trunks.

Female cleaners come in to sweep the men's locker room while men are changing. I presume that must be because the male cleaners are too busy cleaning the female locker room!

The manager, Jeremy Traverso, couldn't be bothered to answer my last email, much less set things right. I don't know how badly the rest of their offerings malfunction, but I'd avoid this customer-unfriendly self-serving business if there are any alternatives. I already swim my laps elsewhere.

Source: Google

★ 1

I truly wish they could do something for the people who come at 5 am. There are times no one shows up to open the doors. Saturday the 11th of March no one showed up until 6am to open the doors. We have grown tired of the staff telling us no one has a key to open the doors. Got to be a better solution to this problem. Seems like there is no cohesion on how to open up in the morning. other than this constitent problem the gym is great. So sad there doesn't seem to be a will to resolve this. Loyal memebers should be treated better than this.

Two years later and gym has gone to the dogs. Opening late is acceptable. Machines are not being repaired. The pool area is hit or miss. Lately hasn’t been open because of lack of a life guard. The place is filthy The machine in picture has had scotch tape on the for two years. This written July 16. 2025.

Source: Google

★ 5

I had such a great experience signing up for the gym thanks to Gio]! He was super friendly, knowledgeable, and made the whole process easy and stress-free. He took the time to answer all my questions, and made me feel really welcome. I’m excited to start my fitness journey here, thank you for the awesome service!

Source: Google

★ 5

Evelyn in the front desk is great!

Source: Google

★ 5

Evely and Gio are the best person, They always have a smile and are very nice

Source: Google

★ 5

The manager was an absolute pleasure.

Source: Google

★ 1

1st off, 5 stars for the personal trainers ⭐️⭐️⭐️⭐️⭐️. Every trainer I've met (both male & female) have been extremely helpful & motivating. They are the ONLY reason I kept my membership this long.

The 1 star review is due to this club's absolute refusal to clean. Everything ppl are saying about the bathrooms, showers, etc. is true. If it wasn't for the positive experiences I've had with personal trainers, I would've moved to a new gym a long time ago. I was working out in the main studio last week & the same dustbunny- tumbleweed that I had been seeing the past couple of days blew right by my face as I was doing floor work, only the tumbleweed had collected more dirt/ dust lol. Come on ya'll, it's ridiculous at this point lol. I used to clean up those types of things when I 1st started going because I thought it was a "one-off" but after 2 years, now I know they just hate cleaning. Planet Fitness is 10x cleaner so i know it can't be that hard? & they have the nerve to increase the cost of my membership while being dirty lol??? I just got an email saying they're increasing their dues. I'm on the hunt for a new gym now, even though I love how close it is, there's just no excuse for how dirty it always is.

Source: Google

★ 5

JIMMY AT THE PELHAM MANOR LOCATION IS THE EPITOME OF PROFESSIONAL, COMPASSION, AND RESPECT!!! I signed up both my parents(one who has dementia), and he was so kind and patient. His multitasking skills is superb! I told his manager Jazz who introduced me to George the pool manager who was just as pleasant. Im blown away by such great attitudes! Thank you all!

Source: Google

★ 5

Helen es una buena Entrenadora,

Source: Google

★ 5

Helen is a great trainer.

Source: Google

★ 5

The front desk staff is welcoming and always helpful.

Source: Google

★ 5

Evelyn is a great Amazon person

Source: Google

★ 1

Why is the FEMALE PERSONAL TRAINER doing her personal workouts and holding up the equipment during the Gym Peak Hours? I will edit this review later to post her name and pictures. Your Staff & Personal Trainers work for us, THE MEMBERS, because "WE THE MEMBERS": pay the salaries.

Source: Google

★ 1

July 5th Saturday we wetting 50 minutes still they don't show up yet! Everyone wetting !
Come on.......
Next day same
They supposed be open 5am they not show up yet!
we wetting....

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Better service

Source: Google

★ 2

This location is not up to hygiene standards. The showers don’t get cleaned, because there is the same dirt & grime on the walls & floors for months. Because of this, they have a fly/gnat infestation! The lockers don’t get checked/cleaned, the sauna doesn’t get cleaned. I have NEVER seen a cleaning person there. I see them throughout the day at other locations, making sure the bathrooms are up to par, floors are dry, and paper towels/disinfectant are full.

The pool area tends to have a lot of people acting like it is a pool in their apartment complex. They just hang out, talk loudly, backflip into the water, block the lanes while chatting as others are trying to swim laps or exercise. It is extremely distasteful & of course the rules are never enforced. Maybe if they hired actual fitness people & not young kids addicted to their phones looking for a check.

The yoga mats in the studio are disgusting, but that is in every 24 hr fitness location. Definitely bring your own if you don’t want some sort of rash to develop! Don’t say I didn’t warn you.

The water out of the fountains is above room temp, almost even warm at times!

The staff is very young & very much into gossip. You will always overhear them talking about the gym-goers, even calling others names like fat, nasty, or cracking jokes! I believe if you work in fitness, this should not be your attitude. Or at least don’t be loud enough for others to hear!

I’m giving it 2 stars because of the big parking lot, the convenient location in a mall-setting with plenty of stores/food around, the pool/sauna/hot tub/steam room is open until 9, and overall the gym is a good size with a good amount of equipment to keep up with the crowds.

Overall, I think this is an unacceptable way to run a gym. I think they need a surprise visit & some “secret shoppers.” Come see for yourself instead of replying to everyone’s concerns trying to redirect them to your website.

Source: Google

★ 5

Gabby has helped a lot!

Source: Google

★ 5

Jasmin Garcia is the best!!!! Wonderful

Source: Google

★ 1

Dirty!!! Smells!! Dead flies on shower wall for a week. Dirty socks left in locker for weeks. Never has disinfectant or paper towels. Sauna has food on floor. Shower smells like urine. Staff doesn't care & doesn't want to be bothered to clean. Elevator to pool broken. Staff doesn't enforce rules in pool. Lifeguards always on phones. Teens rough housing in pool. This location is disgusting!

Source: Google

★ 5

Source: Google

★ 4

Andy is a well liked person on your staff. It us always a pleasure to see him. Always a smile, always an encouraging word. This guy is an asset to any gym.

Source: Google

★ 5

Gio, the front desk employee of the facility, has been professional and explains in great detail what to expect and helps with the sign in process thus making it an enjoyable process!

Source: Google

★ 3

Not sure if it’s a new rule? Sunday gym closes at 10pm? Not a single heads-up? Hours should be updated.

Source: Google

★ 5

Evelyn from 24 HR Fitness of Pelham Manor is so sweet to speak to and she’s always so kind and not to mention a hard worker. I enjoy this gym very much because of the staff and the cleanliness.

Source: Google

★ 5

The lady at the front desk, Evelyn is extremely helpful!

Source: Google

★ 5

Helen has taught me so much. She makes it easy for me to recreate the workout on the days I'm not training with her.

Source: Google

★ 5

It’s always a warm welcome upon arrival by Yvelyn & the team in the front. Good way to start the day.

Source: Google

★ 5

Helen is very courteous, knowledgeable and motivating. She explains the exercises steps by steps and correct my form and push me to my potential. I recommend Helen because she gets the job done. Im stronger with a better physique and my energy is on point. She’s the best coach l ever encountered.

Source: Google

★ 5

5 star All Day Everyday

Source: Google

★ 5

Gio was super helpful with the sign on process and answered all my questions!

Source: Google

★ 5

Great gym. I've been a member for years. They have all the equipment that you would need and some great Personal Trainers. Amazing classes too! You can't beat this place for the price!

Source: Google

★ 5

GIO WAS A GREAT GUY

Source: Google

★ 5

GO SEE RALPH ASAP!!…CHANGE YOU LIFE !!!

Source: Google

★ 5

Alexis is very kind and patient. Her strength training class is inclusive of all levels.

Source: Google

★ 5

Love her class, it’s a smaller group so she’s able to correct everyone with the different exercises. Will be attending all her classes

Source: Google

★ 5

Great gym

Source: Google

★ 5

Front desk has great customer service

Source: Google

★ 5

Love this club

Source: Google

★ 5

Source: Google

★ 5

Mildred I really enjoy your class lots of energy and it really great being in your classes thank you very much

Source: Google

★ 5

Mildred is amazing.

Source: Google

★ 5

The Staff is very professional, friendly and helpful. The Gym is also always clean

Source: Google

★ 5

Mildred is a great instructor very motivational and very accurate with her routine

Source: Google

★ 5

The front desk is very welcoming and super helpful especially Gio when it comes to assisting with various ways of signing in , the best pre-workouts, protein and protein snacks. Even on days to you need advise 💪🏼

Source: Google

★ 3

I recently visited 24 Hour Fitness and encountered a significant inconvenience that deserves attention. The entire payment system was down, which meant no purchases could be made not even for basic necessities like water or sports drinks. For a facility that promotes health and endurance, being unable to provide hydration due to a system outage is not only inconvenient but potentially unsafe, especially for members engaged in intense workouts.
What’s more concerning is the impact on new member enrollment. How is the club supposed to accept new clients or process sign-ups if they can’t receive payments? This kind of issue creates a poor first impression and raises questions about the gym’s operational reliability and customer service readiness

Source: Google

★ 5

hellen , Muy buena entrenadora super profesional y paciente con sus clientes, la pueden elegir a confianza 👌🤩

Source: Google

★ 5

Always a great workout with Mildred

Source: Google

★ 5

Marielena M. is an absolute gem! Her warmth, enthusiasm, and genuine smile makes you feel welcome. Her supportive and encouraging attitude creates such a positive atmosphere that it's easy to keep coming back week after week.

Source: Google

★ 5

Gio he is a great employee and very nice

Source: Google

★ 5

Jasmin

Source: Google

★ 4

Source: Google

★ 5

If members get the chance they should try Mildred’s HIT class Friday mornings, you will not be disappointed!! It’s definitely the best workout of my week, I love this class because it’s something different every week , your not just going through the same routine, she changes it up from bands to balance to cardio!!since I’ve started I have added more weights, and really see the difference, and I guarantee you will leaves this class feeling motivated, energized and wanting more!!!!

Source: Google

★ 5

This club is the best! They have everything that I need plus more. The front desk team is very helpful and always friendly. The general manager Greg is awesome and always available is we need anything. Thanks to Greg and the rest of the team for the best service!

Source: Google

★ 5

Source: Google

★ 5

I attend Silver Sneaker program. Mildred , my instructor is professional and cares about each individual even though the classes are large we feel the care and and see progress that surprises me beyond my expectation.

Source: Google

★ 5

Mildred (spinning class, Hit24) This instructor likely has a great ability to adapt sessions to different fitness levels, creating an inclusive environment where both beginners and advanced users feel challenged and supported. Her choice of music, a key element of spinning, is sure to be varied and motivating, keeping participants engaged from the warm-up to the cool-down. Furthermore, her calm demeanor could indicate that she pays special attention to safety and technique, guiding each student to avoid injury and improve their performance.

Source: Google

★ 5

Absolutely incredible instructor. Marielena is very inspiring!

Source: Google

★ 5

Mildred love this class great energy excellent instructor.

Source: Google

★ 5

Mildred excellent

Source: Google

★ 5

Marielena is excellent …I look forward to coming to class every session.

Source: Google

★ 5

Marielena is an excellent professional and a great person.

Source: Google

★ 5

Maria Lena excellent beautiful teacher. She knows all her students personally

Source: Google

★ 5

Marielena is so inspiring and motivating! She is largely the reason I began working out consistently. Such a gem!

Source: Google

★ 5

Mariella is the best

Source: Google

★ 5

Marielena

Source: Google

★ 2

Not really a good impression. So many plates and dumbbells out of place, people do not clean up after themselves, some broken machines.

Source: Google

★ 5

I don't normally leave reviews, but I recently had one of the best experiences. There is one individual that made this experiences a positive one, which will definitely have me coming back. A lifeguard by the name of Michael Torres, not only is he extremely professional, but also very helpful. He was vigilant the entire time, paying attention to the swimmers which made this experiences feel very safe. The pool itself was also very clean, which is a plus! You need more lifeguards like this, his dedication and attentiveness is 5 start quality! Again, great experience! Will definitely be coming back.

Source: Google

★ 5

Source: Google

★ 5

Mildred good amazing

Source: Google

★ 5

Very clean and friendly atmosphere. Professional staffing.

Source: Google

★ 5

Source: Google

★ 5

Excellent class

Source: Google

★ 5

Source: Google

★ 5

Great instructions! Great work out

Source: Google

★ 5

Milly is absolutely all that is needed for all fitness goals! Energetic, motivational, strong, amazingly necessary 💪🏾

Source: Google

★ 5

Mike is extremely knowledgeable and explains every move so that everyone know what and why they’re doing it, which is super helpful.
 Mike always is motivating and encouraging, making it fun and enjoyable. He listens well to your needs and is both educational and supportive. He’s by far our favorite in we be so thrilled to see him.

Source: Google

★ 5

Helen was great as a personal trainer. I gained a lot of confidence and look forward to working with her soon.

Source: Google

★ 5

Gregg is an absolute rockstar. Always makes sure the pool is ready to go as soon as they open. He keeps everything spotless. Always problem solving and thinking of how to make the customers experience better and better every day. I keep my membership here because of his service. Gregg is the best !!!

Source: Google