★ 5

Really good gym! They have everything you need and more! High standard.

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★ 5

Best gym

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★ 5

Extremely friendly staff, very clean environment, and they have a great selection of equipment.

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★ 5

Super friendly employees, big gym and everything you need there. Worth a visit

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★ 5

Great spot to workout, staff is amazing as well.

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★ 5

Conner was very professional and helpful, he was kind to us and treated us well.

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★ 5

great gym if ur in the area check it out very clean

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★ 5

Super clean gym with all equipment in great working condition. Staff is friendly and helpful, and the atmosphere is motivating. This is one of three Best Fitness locations in the Capital District, and it’s very convenient, right off Fuller Road with plenty of parking.

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★ 5

I had an issue getting information from another gym about proper exercises. Connor was right on it by putting me on the schedule to see trainer Toni. She was very informative and gave me an hour of knowledge that a lot of physical therapists weren't able to provide. The gym is always clean and they have a wealth of equipment to get you fit and strong. Highly recommend this gym.

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★ 5

Connor is a great trainer and was super helpful with answering all of my questions when walking in for a workout. The gym is large and has lots of available equipment during peak hours as well.

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★ 5

This place is amazing! Conner was a great help and showed me everything that was needed about this place. I will definitely be back real soon!

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★ 5

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★ 5

Great gym and staff, if you’re in the area be sure to check it out!

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★ 4

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★ 5

Everyone is always very friendly and the gym is clean.

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★ 5

Kind staff, clean gym, equipment in great shape

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★ 5

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★ 5

Special thanks to Connor and his professional staff for providing me an awesome experience before traveling back home. Friendly members, good variety of equipment and plenty of space. Whether you’re in town for a trip like me, or a full time resident, Best Fitness is the BEST facility in Albany.

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★ 5

Great gym and friendly staff. Highly recommend

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★ 5

5/5 highly recommended
I was in Albany for 2 months - is pretty solid! As a person that travels a lot for work, I take full advantage of free passes when available.

This gym was great, even during peak hours there were still tons of open machines. The employees were super helpful and friendly.

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★ 5

Really nice gym
All the equipment are here to do a good session

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★ 5

I have been training at the Fuller Rd. Best Fitness for 8 months now. The facilities are very clean, the equipment is well maintained and the staff is especially friendly. Emma is an extremely knowledgeable and compassionate trainer. She has been so much fun to work with helping me achieve my fitness goals. I highly recommend giving Best Fitness a try, you won’t be disappointed.

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★ 5

Good people awesome gym.

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★ 5

Great location. I will be in town for some time and figured I need a gym. This location is very clean and everyone there was very friendly. Ben one of the trainers here was very welcoming & helpful in getting me onboarded. I highly recommend.

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★ 5

Best gym in Albany, super friendly staff and clean environment!

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★ 5

This location has PHENOMENAL staff, very clean facilities and a plethora of equipment to meet your fitness goals. The large parking is a huge bonus. Very satisfied with my experience here :)

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★ 5

Great gym! Wish they put one in Latham!

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★ 5

Amazing facility! Very clean, had all the equipment that I needed. The staff was incredibly friendly and helpful. One of the best gyms that I've been to while traveling!

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★ 5

The moment I walked into Best Fitness, I knew it would be a positive experience while visiting from out of town. The facility looks spotless, with nice equipment. I was impressed with the friendly, welcoming atmosphere. It's clear the staff genuinely cares about members' experiences.

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★ 5

Great gym! Well-maintained equipment, motivating atmosphere, and professional staff. Perfect place to make real progress!

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★ 2

I’ve been a member at this gym for a few years now. Read the contracts - they trick college students often. The machines are not the best but they get the job done. They need to update them - they are a pain to adjust. When a machine breaks it takes them mad long to fix, makes me wonder where my
annual gym fee goes towards. They definitely try to trick you into spending as much money as possible and then make it impossible to cancel but every gym does that nowadays. They are also overly aggressive with their sales tactics. Been disappointed in my experience here. Staff is always on their phones, paper towels are almost always empty/broken. Some staff is rude, others are nice.

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★ 4

Personal training was awesome at the Fuller Road location. I reached my goals. A big shout out to Brad! So glad I decided to finally switch gyms, never looked back. So many workout opportunities to choose from at both locations, and a wide variety of excellent classes - yoga, Barre, Pilates, spin - with top notch instructors. The facilities are very clean also. Management is dedicated and professional.

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★ 5

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★ 5

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★ 5

Love this gym. I split my time between the central ave location and the fuller rd location because I love the trainers at fuller rd. Big shout out to emma who I see every Wednesday at 4:30. As for gyms, It’s definitely on the smaller size but great people work here!

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★ 4

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★ 5

Great gym in Albany New York. For those looking for heavy weights and or power lifting, they have it all. Friendly great staff.

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★ 5

I love this gym and love my personal trainer Emma. I have been someone most of life who has never looked forward to working out . Now I can’t wait to go three days a week and see what new PRs I hit in my deadlifts and other weight lifting . Emma has challenged me and made me see the fun in it . I love seeing all the progress I have made and always ready to yes when she asks if I want to go heavier in the weight. Shoutout to Emma!! 😊

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★ 5

This is a really clean studio.
The staff is friendly and competent. It looks tidy. I am very happy to come back and can only recommend it.

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★ 5

the best gym in town, being French I find it perfect, and the coaches are incredible especially Connor

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★ 5

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★ 5

This is the best gym in the area.
The variety of equipment, classes, knowledgeable coaches. This is the place to work out.

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★ 5

Best gym eva !!!!!

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★ 5

Working with Akina has been an absolute game changer. Her personalized approach and patience with me keeps me motivated and feeling confident. She is not just a coach but a true motivator and mentor.

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★ 5

Literally the best bang for your buck in the fitness space in Albany. I’m constantly impressed with the quality of training, cleanliness of the facility and culture of the team, specifically at the Fuller Rd Location! Grateful for these guys!

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★ 5

I started coming to this gym in December and absolutely love it! I train with Emily every week and she assigns me workouts on my days when I’m not with her which keeps me accountable. The staff / trainers (Toni is the best if you want personal training and aren’t sure what you need!) are all really friendly and helpful, the gym is clean, the BFITT classes are amazing and I love the app where you can track your workouts, nutrition, etc.

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★ 5

After being away from the gym for years. Toni at Best fitness on Fuller Rd, made the transition back painless. The team at Fuller Rd is amazing.

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★ 5

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★ 5

They are really good, clean gym and good customer service

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★ 1

Stay away! I cancelled the membership over a year ago with an E-Mail from them showing I’ve cancelled and I still receive messages that I owe them money. I’ve tried to call them and each time they say someone will call me back and I never receive a phone call. Now today I receive a message that if I don’t pay $900.45 to them then they will take further action.

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★ 1

This place makes it impossible to cancel a membership, locking you into a contract you didn’t even know you had. Terrible business.

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★ 5

Great gym. Hardly ever crowded during peak hours, new equipment, and good classes.

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★ 5

Staff are super friendly and helpful! Gym in super great condition. 5/5 all round.

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★ 5

I usually try to go to YMCAs because of their support systems for homeless, communities, and kids in need. BUT this gym was actually pretty nice for a commercial gym. The gym worker bros were super nice and not trying to upsell, it wasn’t crowded, super clean and well maintained equipment, and a $15 day pass is a good deal in my book.

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★ 5

Great experience at this location. Great machines and equipment and friendly staff and members. Paige was exceptionally helpful.

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★ 5

Really clean facility and very friendly atmosphere. Paige and Connor at the front desk were extremely helpful. Overall great experience, highly recommend coming and joining the family!

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★ 4

Pretty solid gym, has a tanning booth and the people that work there are very nice

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★ 5

Great gym. Been going for a little more than a year. Could use a little updating. But it has all the basics and I believe they got a new manager because they have been making little improvements lately that don't go unnoticed. One thing I can say and maybe it's because I'm a heavier guy ,240, or what but just about every other treadmill skips for me. So it will take a couple tries before I find one safe to run on. Maybe a little maintenance is needed on them.

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★ 4

The gym is clean and has all the possible equipments. I went for a day which costed me $15.

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★ 5

visiting the area and came across Best Fitness. Very good gym and the staff was awesome.

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★ 5

Equipment is kept in working order. Facilities are clean. Price is reasonable. Pretty much everything you want from a gym.

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★ 5

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★ 3

To crowded

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★ 5

The facility is very clean and had all the equipment I needed. Great place and staff - Paige was very helpful and great !

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★ 5

Very clean gym and staff is really friendly. A lot of space and has all the equipment I need. Plenty of squat racks as well.

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★ 5

Great staff, always clean.

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★ 5

Great experience! They had all the equipment that I wanted to use! Definitely recommend to others!!

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★ 5

Great location, great equipment, great crowd of gym goers. My only gripe is they’re incredibly cheap about the utilities. It’s routinely 78°+ in the summertime; and the staff gives weird vague answers about it ranging from “it’s broken” to “we’re waiting on the district manager to set a schedule”. Even in the Florida the gyms are cooler than that

Edit - as of June 21st the AC is fixed and better than ever.

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★ 4

I have been enjoying BFITT classes in Schenectady for almost a year, and after moving closer to this location their classes and instructors are just as good.

I was disappointed to see that there are no later morning classes such as a 7, 8 or 9am. 5:15 is just too early and other gyms are difficult to get to in morning traffic.

Please consider adding one of these classes at least just for summer break and you have 5 stars from me!

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★ 5

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★ 2

Small place

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★ 5

Good equipment, nice atmosphere!

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★ 1

Sneaky gym. They are very tricky and get you to pay tons of money and half of the equipment is still broken or has issues, makes me wonder where all that money goes. Don’t even get me started on the 100$ cancellation fee. Not even And if you even think it’s over and you Cancel your membership and they will still charge you. Absolutely never going back.

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★ 5

I’m a USA Bobsledder that dropped in for a workout. Enjoyed the gym atmosphere. Staff was very welcoming. 5 ⭐️ rating and highly recommend to all

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★ 5

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★ 5

Love this gym! Great equipment! Friendly staff! Love the environment

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★ 5

I've been a member for several years at Best Fitness on Fuller Rd. in Albany. This location is kind of a hidden gem in the area. The facility is incredibly clean and well maintained. The staff is very friendly, and always working hard.

They have a very good selection of free weights, kettlebells, and machines as well as foam rollers and bands. Plenty of squat racks and plenty of room in workout areas to do what you need to do. I definitely recommend Best to anyone over VENT Fitness.

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★ 5

Great place, great staff and clean!

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★ 1

If you are a college student read this. Sneaky gym. If you are going to a nearby college, DO NOT JOIN. As a college student, you’re better off going to the college gym. First off Read all fine prints they are very tricky and get you to pay tons of money and half of the equipment is still broken or has issues, makes me wonder where all that money goes. Don’t even get me started on the 100$ cancellation fee. Not even Three months and I got charged way over 200$. And if you even think it’s over and you Cancel your membership and they will still charge you. Absolutely never going back.

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★ 5

Great location, friendly staff. Awesome gym

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★ 5

Gym was super clean and organized, loved the wide open set up. Page hooked me up and was super helpful and friendly!

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★ 5

Best fitness on fuller was a great experience. Clean facility and not busy during the day!

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★ 5

Best gym in the area. I’m constantly looking for places with The Good Ellipticals (girls will know) and this is the only one where they are all new, clean and working. Staff is all very nice but if you’re looking for a good trainer for problem areas (for instance, I have a tricky shoulder I need to work around), ask for Tim.

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★ 5

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★ 5

Well equipped gym

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★ 5

A lot of equipment to suit different workout plans I love it

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★ 5

Amazing gym

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★ 5

Visited here from out of town. Jonathan helped us and provided excellent customer service. Even charged my AirPods for me.

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★ 1

Make sure you read the fine print. I tried to cancel my membership thinking I was paying month to month but had signed a two year agreement, something I would never have done if I had known. I tried to ask them to waive the $100 cancellation fee and they refused. I cancelled it but will now surely never go back. I feel like I scammed so just make sure you read what you're signing.

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★ 5

Awesome gym! People are friendly and the place is clean. Everything you need for a good workout!

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★ 5

Very clean gym, helpful staff, and a lot of different equipment to use

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Very helpful staff, was very useful in getting me set up with a guest pass. Stephen helped me out!

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★ 5

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★ 5

Great gym

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★ 5

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★ 5

Great gym

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★ 5

Amazing facility and great staff

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★ 5

Astonishing equipment

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★ 3

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★ 5

My husband and I work with trainers Jaheem and Mason. They are very professional, courteous, and well-prepared for our sessions. We are well-pleased with the service provided at Best Fitness Fuller Road.

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★ 5

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★ 5

SUPER CLEAN!

Amazing staff! Thanks to Page, Mason and Steven!

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★ 5

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★ 5

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★ 5

Awesome staff and clean organized location

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★ 5

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★ 5

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★ 5

Awesome facility!

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★ 5

Best gym I have ever been to. Staff is great very helpful.

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★ 5

After checking a few other possibilities, I decided to join Best Fitness and I have been very pleased with the experience. The gym is well run, staff are professional and friendly and I have worked with several trainers. Currently my trainer is Ja-heem Lawitz who is excellent.

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★ 5

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★ 5

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★ 5

Great gym in Albany New York. For those looking for heavy weights and group fitness classes. Love the way they welcome each and every member into the gym with smile on their faces and super friendly.

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★ 1

Be.Careful.With.This.Company. I purchased a membership during my senior year (I went to a local college nearby) and CANCELLED the membership in person (because I graduated and would no longer live in the area). Today, TWO YEARS later I receive an email saying I owe 2 years worth of payments for a gym that I haven't even logged in at in almost two years nor do I even live in the area anymore. I call up the company and they say its in some sort of contract that I owe this withstanding bill and that I never actually cancelled my membership. This was an awful experience and the company runs on fine details in the contract so please beware of signing any documents with them and if you are cancelling BE SURE you do so.

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★ 5

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★ 1

College students be warned!!! I signed up thinking the lady signed me up for the college plan (as she stated she would) but when it came to canceling my membership since I graduated and was moving back home where i wouldnt need a membership anymore. I was told i had to pay a $100 fee for canceling and that i was in a contract that i didnt even know i was in! The lady told me the college plan was a non contract and i come to find that she lied and put me in a membership that she didn’t state. Now i come to find out that they sent my $100 bill to collections for an amount over $1000. Be careful when dealing with Well fitness group, they will try to drain every penny they can from broke college students. A complaint has been formed with the FTC for there mal practice and hope other speak out of there experience and file a complaint against these crooks!

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★ 4

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★ 5

1 month in and loving it!

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★ 5

Best fitness is the place to be! Great staff and great gym. Paige and Steven are so helpful when it comes to questions about fitness!

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★ 5

Went as a guest w my friend and the front desk was very helpful and made the experience quick and easy! The exercise class I joined was for the one hour strength class and it was super effective for a full body workout

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★ 5

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★ 5

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★ 5

Employees are great!

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★ 5

I’ve been a member never since 2018. Even when I moved away for some time and came back, this is still the same gym I sign up at. The equipment is great and it’s layout is very spacious. The staff is very friendly and I’ve had really good experiences with personal trainers and classes!! Points for adding the boxing bag and training :)

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★ 5

I’ve been a member here for 3 years and it’s been the best 3 years of my life!! This gym has everything I need and the staff is great! The manger Steven is awesome except for the fact he’s an eagles fan

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★ 5

i joined this gym last semester and it has been amazing! its close to campus and the equipment is great. staff is great too l, the manager is a big bodybuilder!! like cbum!!

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★ 5

Great gym and cool atmosphere. Manager is super helpful!!

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★ 5

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★ 5

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★ 5

Best Gym in Area!

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★ 5

Great Gym, 100% Recommend, decent price, great staff, good machines ,good environment, clean bathrooms and allot of space. Shoutout Mason 🙌

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★ 5

Nice open gym with good amenities. Great staff. Charlann who works weekends is always so kind and welcoming and creates a great weekend gym environment. Happy to be a member here!

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★ 5

Stopped in while on a work trip and the gym was great! Very friendly staff got me in for my visit quickly. Gym has plenty of machines to choose from. Thanks

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★ 1

Not a friendly environment here tbh. A lot of insecure men workout here. Not the vibe you’ll enjoy if you’re an outsider unless you’re uncultured. One time I was in my tank top minding my own business by the dumbells and some D bag old white man kept giving me death stares so I felt super uncomfortable. It’s not worth me getting into a fight with others so I kept my head down and avoided the weirdo. I guess if you’re brown or olive skinned short man with hand tattoos and you look like you’re on the juice then this gym is not for you. I get judged heavily due to how my physique looks compared to other people especially at judgemental commercial gyms that aren’t bodybuilding friendly. I will not be going to this location ever again.

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★ 5

Best gym in albany for its price

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★ 2

My trainer got fired...My trainers, Boss was let go. And my personal trainer membership was for 6months and was continuously charged after the member ship was suppose to be complete. I got 2 refunds and just changed my bank account before they charged me...just to refund me AGAIN.

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★ 4

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★ 5

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★ 5

Very very nice gym clean and have very nice service!!! You have to stop by and check it out your self very helpful and nice environment

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★ 5

I absolutely love Jah-heem and his instruction in the groupfit classes! His intention behind making sure your form is correct and his ability to make his way around the room, makes me feel as though I can take the techniques outside and workout alone.

High energy and great vibes! Perfect support for any fitness level!

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★ 5

Amazing class and workout 🏋🏻‍♀️ with Jah-heem at Best Fitness Fuller Road! Such an awesome trainer, attentive to detail, great music, A+ attention to form! Group Bfitt classes are the best thing ever. Simply the best!

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★ 5

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★ 5

Fast friendly service.. clean facility.

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★ 5

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★ 5

The staff was very nice and welcoming and allowed me to have enjoyable workouts

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★ 5

Steven is very helpful! Location is very clean and awesome equipment!

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★ 5

Loved the work out

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★ 5

Very personable with great help!

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★ 5

Great space & great staff!

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★ 5

Best gym in the area would 100% recommend

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★ 5

great service awesome staff

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★ 5

great service!!!

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★ 5

Pleasant staff and a wide range of equipment. Couldn't ask for more out of a gym experience :)

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★ 4

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★ 5

This gym is sick!! Love this place! They have everything you need to workout!

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★ 4

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★ 5

Large clean facility. Friendly staff with a lot of class options

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★ 5

I’ve been a member here for over a year and it was the best decision of my life!!! The club is always clean as a whistle and the staff is awesome. The manager Steven always has a smile on his face and is the best!!! JOIN THIS GYM

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★ 5

Super nice staff clean equipment fun place to be

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★ 4

Not as good as other best fitness locations. Very limited leg machines, plenty of freeweights and cardio equipment though.

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★ 5

Gym awesome, love the staff

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★ 5

Great place to work out!

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★ 5

I’ve been a member at this gym for over a year and it’s been amazing! The gym is always clean and the staff is very friendly. The manager steven is absolutely the best!!!

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★ 5

Great gym! Spacious and never crowded in the mornings. Equipment is new and clean- plenty of space for any kind of workout.

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★ 5

I showed up here literally lost in my fitness journey. I was instantly greeted by a welcoming face and instantly felt I was in the right place at the right time. I was assessed and given a hour workout with Mason(who by the way is AMAZING)
TO SUM IT UP IVE BEEN WORKINGOUT CONSISTENTLY FOR THE LAST 6WKS !!!! Lost inches, pounds and fear. Gained friends, better health,mobility and a discipline for life!!! JOIN BEST FITNESS

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★ 4

Good gym with a lot of space and equipment. Lots of cardio equipment and 8 barbell racks. Busy hours are as expected - after work 4.30 to 6 pm.
They have wipes and disinfectant all around the gym.
But the water dispenser is bad. No filter and not regularly cleaned. Bring a bottle to avoid the fountain.

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★ 2

This is a nice gym with friendly staff. They also allow you to try the gym out with a free “no obligation” session, which I appreciate.

What I don’t appreciate is how utterly relentless they are about reaching out after the session. I get it, I’m in sales - but I’m talking about tactics that are excessive.

I received a text message, I unsubscribed from the text messages and blocked the number. Two weeks later - same text message from a different number. Really? What’s the point of letting users unsubscribe if you are going to spam them from another number after the fact.

I probably received about three or four phone calls, the same number of text messages and some emails.

If a prospective customer does not want to join your gym after one free work out please do not harass them indefinitely. A call or text is reasonable, several of each is not.

This experience is not unique to me, a friend of mine also went for a free session and expressed frustration at how much this gym stalks prospects.

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★ 5

Great gym, clean, well organized, friendly staff and members. Rob at the front desk is great.

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★ 1

Read contracts extremely carefully and don’t go based off what your representative tells you. Whether the representatives are just extremely negligent or if it’s purposely a ploy to squeeze money out of you they often present terms of contracts very vaguely to get you to agree to something you otherwise might not. Also, no one will be of any assist to you once you realize the terms of the contract. So good luck canceling because they will take as much money as they can get before allowing you to leave :(

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★ 4

Good gym. They have enough equipment for most of the exercises you'd need, be it cardio or strength training. My only complaints are not enough benches for barbell bench press, and there is a cable machine that has had one side out of order for over a month.

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★ 5

Great gym in the 518. Has everything you need equipment wise and isn’t typically packed. Customer service is great at the front desk - nice staff and solid communication.

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★ 5

The BFITT60 instructors Toni and Emma push us to our limits and more!

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★ 1

To everyone that has been scammed by Best Fitness at, if they refuse to honor your canceled membership, contact your bank ASAP for unauthorized charges, cancel the card that is on file and your bank will reverse the charges. File a complaint with the BBB and the Attorney Generals Office as well.

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★ 5

Super good vibes and an amazing facility. Staff is really nice and the gym is really clean. Id recommend this gym to anyone

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★ 5

It’s good plenty of equipment plenty of space. Hours suck though. Open too late and close too early. More geared towards college kids

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★ 3

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★ 4

Not a horrible place.. the one on Central ave is much better. I'm judging solely on equipment and atmosphere.

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★ 5

This location is great because it’s so central in the capital region! I always feel safe and welcome here. Staff is ready to help with anything you need.

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★ 1

This gym is a scam I was told I can cancel if I moved outa the area. Went in to cancel and called multiple times got denied now they say I owe money. Horribly run business.

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★ 5

Thank you so much I appreciate everything you've the best ❤️❤️❤️.

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★ 5

Really good gym with all the equipment you need. The staff is really helpful. The equipment is clean and well taken care of.

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★ 5

Dropped in while in town… Clean gym, updated equipment & attachments with a wide variety of machines. Plenty of dumbbells, benches and cables to use even during rush hour.

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★ 1

I moved out of Albany and had to cancel my membership back in October of 2021. I got told I had to do it over the phone, by email and then come in person all for them to continue to bill me up till May of 2022. I requested to receive my money back but I kept getting sent to other people and couldn't get a confirmation. I was promised my money back but still didn't receive anything. I was directed to a "S.. Scott" and still just got the run around. Wouldn't recommend, they trap you in to continue to take your money. Ask anyone else who has had to leave.

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★ 5

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★ 5

Very friendly staff. Accommodated me to use the gym while I was here on a work trip. Great equipment and great staff! A++

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★ 3

The water filter that everyone uses in this gym has not been changed even before COVID. Its been indicating its needed a change since almost 2019. Great equipment and staff, but as member I'd like to know I am drinking clean water and not water being filtered through a 3 year old filter.

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★ 1

Do not sign up if you plan on going or being in the area short term they told me I had a student membership lasting a few moneth lied to my face and tried to conitune chariging me for the year and tacking on an annual membership. Had to haggle on the phone for hours to get my money back.

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★ 5

Currently on an 8 mos. Journey with the personal training. I feel more fit than I have in a long time and they are helping me address weaknesses in my knees and body.

Source: Google

★ 1

Me and my friends are college kids at UAlbany. We were looking for a day pass one day just to get a lift in because our school gym was full. We were told by people who came here that the pass would be 10-15$ at most. We were lied to by Chris (apparently according to Steven his name is Connor now?), he told us it was $20, and he said “Why don’t you just sign up since the month pass is only $27.99?” Us college kids not thinking any better decided to sign up after being manipulated for 45 minutes. 2 months into our membership we were hit with a $53 “annual fee” that we were never informed of when we signed up. Due to this we quickly canceled our membership. Today we were just charged with another $27.99 fee after canceling out membership 3 weeks ago. Chris told us it needed to be within 2 weeks to be ok. If you want to be repeatedly lied to and manipulated this is the place for you. They act like they’re the nicest people when you’re there but in reality all they want is your money and they’ll do literally anything possible to get more money out of you. Greed is littered throughout that gym.

Source: Google

★ 1

The gym itself is good and the people are friendly but when it comes to money they are abysmal. I went there because of the free month and the minute I get there they make me sign a two year agreement that requires change of address to leave?? And after the first month being free they charged me a $50 yearly extra fee which was not remotely mentioned. It all just seemed dishonest and if they were up front about pricing I would have little to no issue.

Source: Google

★ 5

I live in nyc and was up in Albany for two days. I was feeling restless and needed to work out. Sadly the hotel I was staying in had a terrible gym. After a little web surfing and found best fitness. Steven was super accommodating me with a free day pass! Long story short, this gym is amazing. Great size, amazing equipment and I can tell there is a healthy gym culture here. If I lived here in Albany, I would definitely make this my gym!

Source: Google

★ 1

This gym is predatory and will use coercion to get you to sign up, lying about their available services, essentially trapping you into a contract that is then handled by a third party and nearly impossible to cancel.

I signed up in August 2021 because I’m a stay-at-home mom looking for a spot to workout during the day and their website stated that they had childcare available at multiple locations. An employee at the Fuller Road location verified that two area locations had childcare (Central Ave. and Schenectady locations.) I signed up purely based on this information. It was clear to all parties present that the ONLY reason I was signing up was because of the unlimited use of the available Kid’s Club and that without that, I wouldn’t be able to use the facilities enough to
make the membership worthwhile. I was assured the Kid’s Club was not only available, but fully included with unlimited use with a monthly membership.

I went to the Central Avenue location that day and was told that due to COVID restrictions, Kid’s Club wasn’t actually available. I asked about canceling my membership (they have a 30-day trial period) and was told I shouldn’t do that because Kid’s Club was opening in September according to corporate, so if I waited just a few weeks, I would be able to use the gym. I figured this was a training issue with corporate since the Fuller road location doesn’t offer childcare and decided not to make a big fuss about it. I was able to use the hot yoga classes on Sundays when my husband can watch my child, so I decided to wait it out since they assured me that the opening of the Kid’s Club was in the works. In September I was told they were now closing Kid’s Club indefinitely while the facility was updated, but I could go to Schenectady. Schenectady when called also didn’t have Kid’s Club available and had no idea when it would be opening. I emailed corporate multiple times in the following weeks and months through their website (the only option for contacting corporate) to inquire about when the Kid’s Club would actually be opening as well as to request cancellation if they couldn’t give me an answer and heard nothing back from anyone.

In November, I found out I was pregnant. Hot yoga is a no-no during pregnancy, so now the one available service I could use at the gym without Kid’s Club was no longer an option. I contracted COVID in December and called trying to cancel. I was given the run-around and told corporate would call me. The corporate rep left me a canned message about “getting you back in the gym,” clearly not having paid any attention to the situation at all.

My husband finally went in while I watched our child to try and cancel and they offered him a freeze on my account due to medical condition. This isn’t what I wanted. They have consistently lied about their available services. I haven’t been able to use the facilities since November. I want the account cancelled and my dues and fees from November forward reimbursed (honestly, they should reimburse everything since they lied about the Kid’s Club, but I will settle for when I had to stop using the gym) since they didn’t hold up their part of the contract. Their available option to cancel goes through a third party who refused to cancel without a doctor’s note for a medical reason (they apparently don’t view pregnancy as a valid medical reason anyway.) The manager told my husband and me over the phone a representative from corporate would contact us. That hasn’t happened.

DO NOT SIGN UP FOR THIS GYM!

Source: Google

★ 5

Source: Google

★ 5

This is a great gym. The staff are friendly and accommodating. The facility is very clean with a variety of workout equipment! I've been member for years and in the past year I started working with a personal trainer. Sure I can say I did the work, but without the guidance and knowledge I would have not made the progress I've made. I can't say enough about the support I received from the staff at Best.

Source: Google