★ 1

Absolutely not worth it.

Paid extra for a month to month. No flexibility with payments to cancel. No answer from customer service to cancel. Ive been trying to cancel for 1 week over the phone. Mailbox is full. Nothing says Im charging you for the brand but not the quality is a "mailbox is full" message.

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★ 5

I’m very happy with the new platforms that have been installed, please put a red therapy booth at this location 🙏🙏🙏

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★ 1

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★ 1

Tried to cancel my membership, was told by one employee to wait until after my year membership was over to cancel, then I went in to cancel and I was given an incorrect email address to cancel. And now I am stuck paying for another 2 months as I waited until after the month was over as instructed by one of the employees here. Either it's weaponized incompetency, or deceitful business tactics to squeeze an extra month or two of payments. Either way, the facilities have always been subpar. Worst gym I've ever had the disgrace of dealing with. Avoid at all costs

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

Great Gym for a quick workout. Smaller than other catalyst but friendly staff.

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★ 4

Very good gym. Equipment is maintained, people there are nice, could use a punching bag though

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★ 4

Affordable gym. Some outdated equipment.
Plenty of parking. Cleaned regularly.

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★ 5

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★ 1

100 dollar cancellation fee on top of other fees

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★ 5

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★ 5

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★ 3

Smaller place than my regular. Not to much to complain about. Was here first thing in the morning with not too manny other people. Locker room was decent. Some equipment has seen heavy use but great place to get some exercise in

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★ 5

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★ 1

Horrible customer service. If you request a plan downgrade and the employee screws it up in the computer the manager will blame the customer and her ego would rather let you cancel your account instead of fixing the problem their employee caused. Switching to a gym that deserves my money.

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★ 1

2 months ago I downgraded to the basic plan. I didnt notice I was still getting charged until today. I went in to get this taken care of and they argues with me trying to say i never downgraded and refused to make any kind of compromise with me. The manager told me i was wrong and would not do anything to help me. I told them i wanted to cancel and she canceled without hesitation. Very bad look. I will be switching to somewhere that doesnt steal your money and takes accountability for their actions

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★ 5

This is the mecca of health in this community. Staff are vibrant with a good sales background. Facilities are safe and clean with a variety of classes and equipment. The sauna and wave machine are also a nice way to relax after a workout.

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★ 2

Some people act like they’re in their own homes with the grunting screaming and slamming of the weights. Sometimes very difficult to get a workout in!

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★ 5

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★ 5

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★ 4

Very friendly respectful environment

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★ 4

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★ 5

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★ 5

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★ 5

I come to the Seneca location almost every day and love it here. There is a worker named Natasha who truly makes my day every time she’s working. Nice gym!

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★ 5

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★ 5

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★ 2

Ive been going to this location since it was golds, south towns fitness center and then now Catalyst. It really has not been the same since it was purchased by Catalyst. The good machines were removed and replaced with limited function machines and too much cardio equipment. This gym VERY rarely gets any form of attention from ownership as ive used other locations and they are substantially different from this and are often getting upgraded and properly maintained. This location has become overcrowded with fitness 19 down the road closing and catalyst taking on their clientele. Machines are often broken for months on end and not fixed. This gym has not received any significant upgrades compared to other locations. Saying its an express location isnt a good enough excuse, considering it is the same price to use this location as it is the others and shouldnt be if its never going to get any upgrades or attention. The other express locations are nicer than this and are properly maintained and upgraded. Please reorganize this gym to utilize the limited space and look into expanding into the other half of the building that is just being used for storage. This gym could use more equipment, proper space, and upgrades just like all the rest of the locations get. The staff and workers at this location are amazing and do their best but are not in control of upgrades and organizing, that would be on ownership. The loyal customers deserve more than they are getting with this location.

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★ 5

Very clean gym and staff is always friendly and helpful

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★ 2

Seneca st is a run down tiny gym. Make the drive to Catalyst French or Maple and you’ll thank me later. Locker room feels like a 70s locker room waiting to desperately be renovated. Guaranteed 50% more gains at any other gym.

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★ 4

Never opens at 5 a.m. maybe 5 :01 or 5:02

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★ 5

Go to gym every day at one of the catalyst gyms.

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★ 5

Great club

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★ 4

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★ 5

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★ 5

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★ 5

Great location, great staff, always clean facility. Couldn't ask for more.

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★ 5

Great place

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★ 5

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★ 4

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★ 4

For the price, well worth it. Has all the facilities and machines you'd need. A little crowded at times due to it being a small.

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★ 4

It's not bad, but like most gyms the club like music always threw me off

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★ 3

My first time in there since having to switch from Fitness 19 which closed. Staff is really nice, the equipment though at closer look using it appears to be the aged out equipment from other locations. It's still should suit my needs.

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★ 5

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★ 4

I’ve been a member for years. Clean, friendly, well-maintained with very convenient hours and friendly staff

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★ 5

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★ 1

Price high
Keep charging after year is up, monthly, hoping people don't notice.
Do not recommend
No pool
Own employees discourage you from ordering nutritional shakes.
Place is very clean, that's the 1 star.

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★ 5

Lot of fun, Eq clean good staff.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 2

I was going to join the seneca branch, But $98 registration fee?? Went in person and ended up leaving. I will be joining esporta or planet fitness.

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★ 1

Had conflict with a staff member for taking a picture of a tv which a family member was on at the time (she thought I was taking a picture of her for some reason because she was standing in the same area) Sent her boyfriend to confront me while I was on the treadmill. After showing him the picture I took, he apologized at least. Cancelled my membership at a different location immediately staff member who handled this put “conflict with member” instead of “conflict with staff” trashy

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★ 4

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★ 5

It’s been so nice coming here and everyone has been so helpful. I would like to thank Robbie but also Andrea she helped me with the machines and just walked and talked me through it and it was awesome the patients she had .. thank you

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★ 5

Love going. Especially now that my wife is back going with me.

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★ 5

Lifted here on and off since the day they opened, great people working and working out

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★ 1

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★ 1

Recently found out vaccine is required. Will never visit any location of Catalyst other than to cancel my membership. Your customers will forever remember this gym siding with tyranny and mandates. Made it easy for your competition.

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★ 1

Vaccine required!! who are you to tell anyone what medication you should or shouldn’t take. But sells caffeine, taurine loaded drinks good bye

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★ 4

Good experience. Nice and helpful staff.

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★ 4

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★ 5

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★ 1

Proof of vaccine required. If you have a contract with them, considering hiring a lawyer and suing for breach of contract.

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★ 5

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★ 4

Good place. They do a good job keeping it clean

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★ 1

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★ 5

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★ 5

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★ 1

They charged me my dues when they weren’t even open during the pandemic and then charged me $48 to cancel my membership all together...in the middle of a global pandemic. Stay away.

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★ 4

Been going to the gym 10 days.. There are not many classes at harlem but the ones they have will make your pony tail holder drip !! You will sweat.. They have the massage chairs at harlem . the staff is warm and welcoming!!

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★ 4

Redone looks nice

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★ 4

This location was ok, but I prefer the Elmwood Avenue location .

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★ 5

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★ 5

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★ 5

love Mary' zumba class!

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★ 4

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★ 5

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★ 4

Just came back after several months hiatus- new fitting rooms have plenty of lockers, plenty of equipment available and was not super packed which it used to be before the pandemic. Some minor changes like stretch bands and mats not available so bring your own 👍

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★ 4

My kind of gym

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★ 5

Best gym eve.

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★ 5

Aweaome gym, also very clean, and covid protocols are in check! Glad to be a daily member!

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★ 5

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★ 5

Great gym, simple but great

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★ 4

Sucks trying to work out with a mask on 😥 but like it there been going for 20 years

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★ 5

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★ 5

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★ 3

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★ 4

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★ 3

I was a member at Catalyst for 6 years and I went 4-6 days a week, I started out at French and I had the multi-club/bring a guest membership for $21/month because I went to the Wehrle location often. French had gotten rid of the women's only section which was where I would do majority of my workout, it was quiet and I never had to wait for a machine. I then moved to South Buffalo in 2016 I switched to the $10 membership only. Since then, the Seneca Street gym has deteriorated. When it rains, there are 10-20 buckets all over the gym collecting dripping water. The ceiling and the walls are full of cobwebs and the mirrors are always filthy. I never see anyone cleaning except the members wiping down their machines. I switched gyms a month ago because of all this. I now heard Catalyst changed the guest privledges to certain days. There were some long time members at Seneca, I was one of them and my mother is still one, I recommend putting in the same care you do at all of your big locations because those members deserve some serious upgrades, especially with now less privledges for the better membership.

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★ 3

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★ 4

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★ 4

I'm always able to work out with out having to change my routine. Sometimes you have to wait a short period of time but no more than other gyms. People do there thing and are friendly and show respect. Always greeted with a smile. Sometimes a short conversation but always willing to assist you.

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★ 4

Great machine and workout setup coupled with a lovely staff.

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★ 4

It's a gym, I've gone early and late. I enjoyed early more, there's less people and it's an older crowd just working on themselves. While going later at night I found myself waiting for people to finish conversations before I could use the machine they were occupying

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★ 4

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★ 1

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★ 5

Catalyst is an affordable gym option with generous hours. The equipment is getting better all the time, and they are actively striving to update the amenities offered on site.

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★ 4

Good place to train without worrying about others

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★ 4

Most of the staff is helpful and attentive. The parking lot is finally being redone. Being smaller location it can feel a bit cramped.

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★ 4

Outstanding gym, and recommend to everyone when they ask me where to go. However I am not going to give it a full 5 stars because they do have a few machines that are rusted and clearly used up and they haven't changed it for 9 months. On the machine it says "Do NOT use if any parts are loose" and lets just say a lot of parts are loose. I've brought it up with staff twice and they said they would look into getting a new one and never did. Usually on a broken piece of equipment they put "Out of order" but I guess not with this one. Other than them being cheap with a few of their machines it's amazing the environment is friendly and everyone there is willing to help the workers had no problem when I first started going to show me where the machines were and how a few worked. Definitely recommend.

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★ 5

The best thing about this place is the customer service from Anthony! He is the only person who greets Me when I come to this location. He always seems happy to be there too. He also made me aware of some concerns on my account that other locations have not bought to my attention, which I frequent much much more. I hope the manager sees this and does something special for Anthony. Buy him lunch, extra half hour for lunch, do something nice for Anthony. He will be the reason I come to this location more often! Thank you Anthony for not embarrassing me in front of the guest I brought to the gym too. Anthony is the best part of that gym. Period. Thanks again Anthony!

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★ 5

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★ 5

Switched from Planet Fitness. You don't have to worry about the weird Lunk alarm! Beautiful, classy people around and a clean environment! Yes, they have a bench ha

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★ 5

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★ 5

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★ 1

The people that work here are very rude.

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★ 4

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★ 4

Nice facility

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★ 1

They Gym itself is a nice little gym. The staff is friendly and nice. The one star rating is because its parking lot is known to FLOOD. I do not recommend parking in their lot unless you have full coverage on your vehicle. Also the gym is not responsible for your car when it is submerge under water in their parking lot and they will not do anything for you because they are not liable and have no obligation to do so. They are not shy to tell you this either. If you do decide to go here I highly reccomend parking somewhere other than their parking lot.

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★ 1

Get what you pay for and clearly what you pay for is not Wi-Fi because it is never working

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★ 2

Poor parking lot conditions. Not enough lighting while parking after dark and when it snows they dont plow or salt. They need to update their machines.

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★ 5

My favorite gym !

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I'm not a fan of Catalyst. I belonged to the French Rd location when it was Golds and stayed when it transitioned, but they changed their pricing structure and never informed decade long clients. When I realized I was paying $29.99/month for several years after their $9.99month price change I spoke with the sales manager asking why my fees were never adjusted. I had been a member since 2007. There was no explanation and nothing was offered to me, so I said I wanted to cancel my membership and that was that. They didn't do anything to rectify the situation. I was incredibly disappointed that they didn't value my loyalty. I worked out 6 days/week and took spin & Body Flow regularly. I competed in figure competitions and utilized their personal training. I'm sorry to say that I would not recommend associating with this chain.

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★ 5

Great gym. Great staff. Clean facility and good equipment!! What more do you need in a gym ? Peggy is an awesome lady who always has a hello and smile.

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★ 3

Not that big of a location, it’s kinda scary there tbh, there’s no sauna and the smoothies are like 7$ and definitely not worth anymore bc they barely give u a full cup

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★ 4

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★ 5

Good gym

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★ 3

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★ 5

Wife really love this place

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★ 5

For the price, service, and new machines, you cant get any better

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★ 3

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★ 4

Fantastic place to exercise

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★ 5

I just recently joined the Seneca location. Staff and facility are very nice. They offer one session of personal training with the premium membership ($20/month), which I took advantage of. Trainer was accommodating and helpful. They also offer exercise classes at this location if that's something you're interested in.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great gym with great classes.

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★ 3

The Seneca st location needs an update

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★ 5

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★ 5

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★ 5

My guess m

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★ 5

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★ 5

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★ 3

Nice workout gym, no pool or basketball

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★ 3

Value gym.elmowood lication is like a niteclub with weights

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★ 4

I like Catalyst Fitness it's a good gym quiet generally and very clean.

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★ 5

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★ 5

This is a great place to get the work out you need and have your young children supervised while you enjoy your work out. Just keep in mind that you will be called to take them to the bathroom when they need to go.

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★ 5

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★ 5

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★ 4

Great place to work out

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★ 5

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★ 4

Nice staff n clients

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★ 1

The term "proactive" is NOT part of their business plan, even to the extent that the place would fill with smoke.
The "NOT MY JOB" ethos would let the place burn to the ground.
I would feel better forking over $20/ month if I had actually been mugged on the corner.

Just goes to show, how a mediocre turdfest looks like the Taj Mahal to people from Buffalo.

Despite the inconvenience I'm going back to CRUNCH.
I'm walking away from 6 months fee. I'm THAT tired of the CLIQUE of dolts that don't seem to have a job.

Best of luck to their investors, I'm sure they like to gamble.
Obviously.

I'M O U T !!!

Cheers,
ALL THE BEST!

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★ 5

Great price, great gym. Better atmosphere at Seneca location, a bit more average Joe feely than the muscle beach of the French Rd location

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★ 5

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★ 5

It's a great comfortable place to get a good workout. I've been going there for years.

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★ 3

Nice Gym.

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★ 5

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★ 5

Great gym, wide range of equipment. Staff & owner are friendly & helpful. Classes are excellent. A fine place to work on your fitness.

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★ 5

Not intimated by a lot of high level performers. A friendly attitude from people focusing on being their best healthy self.

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★ 3

needs updating and better cleaning

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★ 5

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★ 5

I've been coming to this gym for years. I was initially skeptical of the management change a few years ago, where it went from "Southtowns Fitness Center" to "Catalyst", but they've upgraded the place nicely.

Compared to the other Catalyst Express location in Lancaster I've been to, I feel this location is a lot more complete, while still retaining the cheap price of $10/month.

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★ 5

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★ 5

I love everything about this gym. They are missing a few machines I would like but other than that it's great!

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★ 5

Everything

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★ 5

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