★ 5

The best Gym in New York right now. You can never regret it. The facility is A1. The classes offered are not comparable to any other gym. You have to try Duant’s Core and Glutes class and Vlad’s boxing. Lost 89 lbs at this gym. At the front desk, David is a phenomenal leader and has a team that makes you feel like family. Super cool environment and worth every penny.

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★ 2

You are not allowed use referral bonuses for food or membership fees - super poor form after you get them new business!!!
-amazing gym and facility 🫰🏼

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★ 1

I asked to cancel my gym membership about three months ago, and since then I haven’t used it once. Despite that, I’ve still been charged every month. I’ll be working to get this resolved, but I want to warn others to double-check their cancellations and bank statements. Be careful — their billing practices are very disappointing and feel dishonest.

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★ 5

Chelsea Fitness is hands down the best gym in the city! I’ve been a member for over 20 years, and it just keeps getting better. The staff is amazing, the instructors are incredibly skilled and motivating, and the variety of classes is unbeatable. The facilities are beautiful — with a fantastic new saltwater pool and two sunny decks that make you feel like you’re on vacation (outdoor yoga returns June 1!). Whether you’re looking to detox, train for a triathlon, stay fit, build strength, or boost your mood, Chelsea Fitness always delivers.

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★ 5

Easily the best gym in NYC

especially if you work remote - it’s phenomenal. I workout in the morning, work all day at the canteen, then do a workout class/sauna/ice bath at night. By far the best gym I’ve found in the city

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★ 4

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★ 5

Great looking gym, updated and with a nice set of equipments, I am considering joining. The pool looks amazing!

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★ 5

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★ 5

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★ 1

I accidentally left my bag in a gym locker and picked it up from the front desk the next morning, only to discover my $200 sunglasses were stolen. The unhelpful staff blamed me for the loss, despite the bag being locked in a locker, suggesting an employee was responsible. Disappointed to have this experience at such a premium gym.

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★ 5

I actually only had a trial day here, but it was the most amazing fitness center in NYC. If I had lived closer, and it was easier to get to, I would have gotten a membership and been there all the time. It is a huge complex by the water, with a pool, indoor track, yoga room, basketball and volleyball courts, and more. It also has a great smoothie bar and really nice, not crowded change rooms.

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★ 5

Love this gym so spacious clean great classes & instructors and the staff is really flexible and accommodating.

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★ 5

Best gym ever! 💗. The only con is that there are not trains near by. I wish i didn't have to walk 15- 18 minutes to get there lol. But Its worth it.

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★ 2

Infrared sauna often doesn’t work or heat up very well (they fixed this issue at the flatiron location).

Cold plunge is always working / not working

Facilities are great but failing new additions and the always increasing membership price - pretty disappointing

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★ 5

Best gym in the world. They close too early though, by the time I get there from work is almost about to close and I don’t get to enjoy the gym as much, that’s my only complaint

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★ 5

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★ 2

Overall, it's a very, very good gym.

However, I'm extremely disappointed with the basketball courts. When I signed up I was told that it was three full-size courts, except they're not full-size courts, dishonesty or lack of knowledge doesn't make any sense when it's a simple question.

And there is a railing on both courts on the left side, which makes it impossible to shoot deep threes(extremely frustrating). I hope they're able to fix these issues because the rest of the gym is very good.

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★ 1

DO NOT SIGN UP

Just found out you have to pay 2 months membership price (~$600) if you want to cancel your membership before 12 months

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★ 5

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★ 1

Would not recommend for the price paid. Imagine this. You pay nearly $300 for a gym and you go in on a Sunday for a day of relaxation at their hot tub. It's closed (broken). That about sums up my experience here: things are broken and the staff can't and won't do anything to help.

My experience in gyms in NYC: 1 year with Lifetime, 1.5 years with equinox, almost 2 years with Chelsea Piers... would recommend Lifetime in NYC; cleanest and newest facilities.

Poor facilities (though near comprehensive equipment) and disappointing (albeit friendly) customer service. Make sure you understand that to cancel you need to give 45 days notice if you don't have a doctor's note or whatnot.

Dirty laundry list, in no particular order:
- THEIR WIFI IS THE WORST. Doesn't cover the whole gym, or cover the sundeck area. If you take a call on their wifi in the gym, you will inevitably be dropped if you walk 5 meters. The barcode for the scanner at entry takes a minute to load on their wifi... both equinox and lifetime would never.
- SELLS DEFECTIVE PRODUCTS and does not offer exchange. Hasn't been a month of wearing and their products are already broken (see picture). They then blamed me for breaking it, despite none of my other clothes that I wear more frequently having that issue.
- THEY WATER DOWN THEIR SHAMPOO - it's literally 50% water compared to the actual Maelin & Goetz label
- The bathrooms are not cleaned frequently enough during peak hours and are often rancid, the toilet paper is sandpaper
- SHOWERS NOT MAINTAINED: none of them have any water pressure and need to be snaked (they haven't in the nearly 2 years)
- The men's steam room / sauna often beeps uncontrollably
- The pool and other water facilities are either constantly 100% booked or broken (either temperature or chemical mix, at least 3 weekends this year have had the pool broken)
- They require 45 days notice for cancellation
- Most people no-show to classes: I was waitlist number 12 and still get in, which while nice is also frustrating that they don't have any policy that prevents last minute notifications
- The staff is trained on very canned statements that at first are friendly but after a while are creepy. E.g. if you ask for a bandaid they always ask if you got hurt in the gym (because they're probably trying to avoid liability in some shady manner)
- Their outdoor areas are really noisy and not very relaxing for the sensitive hearing: there are 3 incredibly loud fans near both the east and west sundeck that drone in the background
- They charge you to freeze your membership ($30)
- Their invoice on app does not make sense and may not be actually reflective of what's getting billed (overall the app is really bad)
- The sunscreen they supply is grimy and sticky...

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★ 5

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★ 5

Great place with a lot of fun stuff to challenge yourself with

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★ 5

Chelsea Fitness is the BEST gym in the city!! I have been a member for more than 20 years and it just keeps getting better and better! Amazing staff, extremely talented and motivating teachers, extraordinary diversity in classes, gorgeous facilities, fantastic new salted pool, two sun decks that make you feel on vacation for a minute, (outdoor yoga classes coming back June 1!) so whether you need to release toxins, want to train for a triathlon, stay in shape, feel strong in your daily life or simply need the endorphins for mental health I promise Chelsea fitness will never disappoint!

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★ 5

Simply the best gym on the planet! Also the caliber of the instructors (for example the yoga teachers) is just beyond compare.

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★ 5

The best gym in NYC! Facilities are top of the line, the personnel is very friendly and the smoothies are just the best. Expensive if you are a tourist visiting (107$ day pass), but the experience is great!

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★ 5

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★ 5

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★ 5

Best gym in NYC. There’s something for everyone. Great facility, great classes, great equipment, and great staff. It’s a bit far from the train but I just think of the walk as the start and end of my workout.

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★ 1

Honestly, I don’t know why I stuck around Chelsea Piers Fitness for as long as I did. The gym’s fine, but the staff? Not so much.

At first, you don’t notice it, but they make it clear they don’t want you there. They’ll put a hamper in front of your locker, ask you to pick up some random guy’s dirty towel, or accuse you of things for no reason. It’s all passive-aggressive nonsense that makes the gym feel more like an exclusive club than a place to work out.

The real issue, though, is how the staff treats members. They act like they’re above everyone, creating an uncomfortable atmosphere for those just trying to have a decent experience. It’s a bad look, especially when you're trying to build a loyal customer base in a diverse city like New York.

The maids and receptionists have way too much control over memberships. They can cancel your membership without even talking to you, which is a serious problem when it comes to customer retention. And on top of that, the staff’s behavior is unprofessional. They’ll complain about their jobs, ask for sympathy, and try to guilt people into tipping them. It’s awkward, and honestly, not the type of service any gym should be providing.

Another thing that’s completely out of line is how the staff monitors certain members. They’ll watch you pack your bag, and sometimes, they’ll even follow you around the gym, keeping track of where you are. It’s not like this happens to everyone, though—they definitely pick and choose who they stalk. This type of behavior creates a toxic environment and goes against any basic principles of customer service.

Chelsea Piers is pushing away potential loyal members, and that's not good for business. New York is full of diverse people, and if the gym wants to succeed, they need to create a welcoming atmosphere for all. If the staff continues treating people this way, they’ll only keep losing customers. They need to make a change—and fast.

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★ 5

Kevin is the coach for the volleyball classes and is an incredible teacher.
I only joined the gym so I could play beach volleyball and it’s exceeded all of my expectations almost entirely because of Kevin’s coaching. I was brand new to the sport and in the course of 1 1/2 months am feeling greatly improved. You can really tell Kevin both knows exactly what he’s talking about and wants you to get better too! I don’t know how he stays so invested but I’m constantly amazed. Class is hard but also fun and a great workout. I can’t imagine a better experience. My only critique would be that I wish there were additional volleyball classes. Maybe an additional intermediate class please?

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★ 5

Great staff and facilities

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★ 1

Disappointing Experience and Poor Communication

I had a frustrating experience at Chelsea Piers Fitness. During a walk-through with Zack, I was told that my 16-year-old son could use the gym, which made me excited to get him a membership, especially since they offer boxing. However, both times I brought him, they asked for his ID. I explained that all he has is a school ID, which doesn't have his birthday on it because he's 16, but they wouldn't accept it.

When I tried to cancel my membership on 1-14-25 6:30pm, I couldn't do it directly. The manager said someone would call me to cancel, but that never happened. Overall, it’s been a big waste of my time and money. The lack of clear communication and poor handling of the cancellation process were very disappointing.

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★ 5

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★ 5

Amazing facility - clean, friendly staff, tons of amenities. Have been a happy member for 3+ years!

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★ 5

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★ 2

The facility is great and the new management (since 2019 I believe), just terrible.
Right now, the swimming pool is closed for renovations: it was supposed to reopen on Labor Day weekend, it’s now mid November and still closed. On top of that, the management does not communicate on expectations on reopening timing.
Terrible customer service.
Also, be aware of hidden fees. I asked to freeze my membership because of the pool not being accessible and they are now charging me 30$ MONTHLY freezing fee: this is totally unreasonable and definitely gives me the feeling they are in the rip-off business.

Please owners, change the management as soon as possible: CPF it’s been a lovely place for more than 8 years for me and the people in charge have been making the customer experience worse every day since they joined.

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★ 2

I just finished my contract and will not be renewing. New pool took forever to finish with ZERO compensation. Sauna's need updating.

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★ 5

Awesome facility and friendly staff

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★ 1

They’ve deleted my last review already and charges me 30$ more a month than I was aware I was agreeing to in the contract. The termination fee is 750 as well please be careful if you join.

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★ 1

My club at home in Chicago, the East Bank Club, said they had a reciprocal arrangement with Chelsea piers via Passport and so I booked a visit through the Train Away app for $40. When I arrived the staff said they never heard of it before and that I would have to pay $100 to get in, on top of that my $40 was wasted, even though Chelsea Piers shows very clearly on the Passport page of the TrainAway app. The staff at the desk said they were asking their manager for more information, when were actually scrolling through Instagram. Very rude. The gym didn't even look that nice. Calling it the East Bank Club of New York is a joke. Hard avoid.

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★ 5

One of the best gyms I been to. Offers a good amount of sport activities (rock climbing, basketball, swimming, running). The gym equipment's are clean and most importantly plenty of space to workout. The gym staffs are nice and they offer lots of classes as well.

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★ 5

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★ 5

Beautiful and spacious! With a ton of included classes and a rock climbing wall and pool. This is the best gym in NYC easily.

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★ 4

Nice spacious gym with a water view. Not fancy but it has what you need. Also has a nice smoothie coffee snack bar.

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★ 5

I recently joined Chelsea Piers Fitness and have been thoroughly impressed with my experience so far. From the moment I walked in, I was greeted with a warm welcome from the staff, who were not only friendly but also incredibly knowledgeable and supportive.

The facilities are top-notch, boasting a wide range of state-of-the-art equipment that caters to all fitness levels. Whether you’re into cardio, strength training, or group classes, there’s something for everyone. The variety of classes offered is outstanding, and the instructors are passionate, engaging, and motivating, making every workout both challenging and enjoyable.

What sets Chelsea Piers Fitness apart is the attention to detail in creating a comfortable and motivating environment. The locker rooms are spacious and impeccably clean, and the overall ambiance of the gym is invigorating.

Moreover, the community at Chelsea Piers Fitness is fantastic. I’ve met many like-minded individuals who share a passion for health and fitness, and the camaraderie here is truly inspiring.

Overall, Chelsea Piers Fitness is a standout gym that provides an exceptional fitness experience. I highly recommend it to anyone looking to elevate their fitness journey in a supportive and well-equipped environment.

Source: Google

★ 5

This space is paradise in NYC. Simply love it. With all the craziness in the city and to be able to be a member of this fantastic environment it is a true gift. The view of the river alone is worth it. The staff, instructors, and trainers are all top notch. The place is relatively empty on off hours. Been there during peak hours but the space is so massive it is easy to find an empty space. If I could give this space 10 stars I would. Highly recommend!!!!

Source: Google

★ 5

Best gym out there in Manhattan! No gym even comes closer to the number of amenities available in this gym. Kevin my volleyball coach is the best

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★ 5

Unbelievably cool gym. It has everything such as weights, an indoor track, sand volleyball, basketball, pickleball, work from home area and more.

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★ 5

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★ 5

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★ 5

Have been a member for only 5 weeks but it has been an amazing experience, surpassing my wildest expectations. The variety and challenge of the classes is incredible, the instructors are great, facilities impeccable and such a friendly vibe. My second home

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★ 5

Amazing gym, sadly I had to cancel my membership with them, but I will definitely come back and rejoin. It has been the best experience, I've ever had.

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★ 5

A Beautiful Day to spend the day with your family and friends _ best workout equipment from Hammer Strength & + _ magnificent visually with visually inspiring architecture & Decor _ it Chelsea Piers is very friendly plus is not a FASHION SHOW TENSE VIDE Gym with arrogant members _ the members are family values oriented and well behaved _ the Sauna & Steam Room is monitored and clean constantly by very friendly employees of the Locker Rooms _ so, Chelsea Piers has young teens safely using the sauna and steam room with us adults, because there is nothing against our good family values happening in the sauna or steam room _ the locker rooms are flawless clean & with staff watching to assure nothing negative will happen at the busy locker rooms. It is a Fashion show nor it is a place for looking for a sexual roo up _ the vide is serious, humble and friendly _ making it worth of the price just the same price of Equinox & David Burton in Manhattan 2024 .

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★ 4

Main weekday lifeguard is often just reading the news on a tablet, not paying attention to swimmers, looks up only when someone comes to check in. I was a lifeguard in college and this is totally against all rules, you have to pay attention all the time, no exceptions. Otherwise pool and facility is generally great.

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★ 5

Great staff, huge facility, tons of training equipment, great cafe menu with reasonable prices. Super clean locker room, rarely is there out of service machines or amenities. Also rarely waiting to use amenities such as showers, steam/sauna. I don't see myself belonging to another gym as long as I'm in Manhattan

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★ 5

Chelsea Piers is the largest and cleanest gym I have ever been a member of out of the 10 different gyms I've been to.

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★ 1

Terrible place, would not recommend. The owners and management are absolutely terrible. The gym is Cold all winter and hot all summer. And the price increases every year. Juicebar is just not good. No good food options and not updated nearly enough. Near equinox prices yet, less than half the locations of equinox lifetime or tmple.
Sometimes members can't even use the facilities they pay for because of company events. The managers really just don't care.
The staff is a rotating door new faces every week because they can't maintain their workers.
Most employees I've spoken too are not happy with the job.
The staff itself is great. It's the higher ups who are not.

Big space though.

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★ 1

I had previously wrote a review that I'm sure was deleted by someone who curates these msges.

Chelsea Piers is a large gym but much to expensive, and does not offer things you would expect from a gym of this size. A day pass is $100+ which is absolutely ridiculous. The membership itself will go up in price every year bringing the monthly membership price to $300 mo/. That is the reason they dont tell you the price until you come in. The staff is great but management is horrendous.
Management is generally unhelpful or unresponsive. Seemingly more concerned about their bottom line as opposed to how much the customers actually enjoy their time at the gym. If there's an event going on and you wanted to work out, good luck. You just paid $300+ mo/ to not even be able to work out when you want. You have to go around their event schedule. Ridiculous when youre paying so much money, and when the price rises yearly.

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★ 1

Will not tell you even if they walk through the contract in-person that they’ll charge $660 (3x monthly fee) to cancel within 12 months

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★ 1

Facility is fine.

Canteen is HORRIBLE.

- $7 for prepared oatmeal

- $5 for two hard boiled eggs and a couple of leaves (FYI pret sells this for $2.50)

-$6.50 for a small packaged protein shake with 20g of protein

- $10 for chicken Caesar wrap… except there was next to ZERO chicken

Quality and price are both missing the mark. You state you are trying to foster an environment that promotes a healthy lifestyle - your pricing and quality of food do not reflect that whatsoever.

You’re already making a nice margin on the ~$300/month membership (taxed out) - why do you need to gouge us on the food too?

Incredibly frustrating. Considering canceling just for this - false ethos.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I considered Equinox vs Chelsea Piers and Equinox is so far behind on the facilities! I know it is a bit off the usual way, but if you want to just just pick up weights but also have fun, CP is so much better! They have endless facilities of rock climbing, basketball, my fav sand volleyball, swimming pool, saunas, kickboxing, running track around the entire space, sun decks.. and even better they also have classes for all types of sports!
In addition, for me the deal breaker was when I realized that Equinox didn't have working space. The CP has quiet booths and huge seating area where you can work with a really good wifi.

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★ 2

Basically, maybe the location ,general design is good and the variety of fitness equipment. But beyond that, the customer service is poor and the approach. Overall not worth the cost.

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★ 5

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★ 5

Excellent

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★ 5

Annette’s new dance class is SO fun!!! Highly recommend

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

POC, beware: I witnessed & endured harassment from a complete stranger & his boyfriend, referring to my hair texture & clothes being “low class”.
This is what you get at Chelsea Piers in 2023.
I’ve been going to CP since 1998. Until recently, it was a clean, modern, friendly place. Always premium experience that came with a reasonable cost.
Now, they just price-gouge, and with no good reason.
Aside from a few newer machines, CP has made no improvements. Linoleum floors that are peeling is what you’ll find in places like the TRX room, locker rooms that have made no change since built; The floors in places you expect to be sanitary, like steam/sauna are muddy and questionable.
There’s nothing inspiring, modern or premium about the experience.
Hand it to poor leadership that avoids interacting with guests, the desk is overstaffed by majority of employees are not working.
Worst off, is expect your personal info to be shared with marketing companies.
Very disappointed in Chelsea Piers.

Source: Google

★ 5

The best gym in the city. But now they priced it too high. The gym has the tallest climbing wall and 6 lane swimming pool. Two big sun decks, Jacuzzi, sand volleyball, sauna, steam room, hot yoga, 400 meter running trail etc.

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★ 3

It wasn't my first time to enter a gym as a guest pass, but this was the first time for a receptionist to not know that they offered this option. They kept asking questions, then let us wait for the guy who showed us around, who also asked a couple of questions before doing so. Convenient place, but I didn't like the overall vibe of the staff.

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★ 5

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★ 5

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★ 3

I have been a member at CPF for 1 year and I am cancelling my membership. It is a nice facility with a lovely roof deck and equipment, however it is not worth the price point and at times has been a very frustrating experience.

Feedback on my experience -
-The group fitness classes are meh, some are certainly better than others (I loved Juggy's classes and Shenika's) but I had some pretty bad experiences with their group fitness class (one instructor didn't make attempts to connect with regulars who came weekly, one didn't give modification options for exercises like running with a 30 pound bag and was rude to me when I tried to do something else, frequent mic issues, etc.)
-This is my biggest qualm - incredibly difficult to get a hold of people and book sessions. My initial complimentary personal training session they double booked me for, resulting in me starting 30 minutes late. Since then, I have tried to book additional sessions, and every time I call the "FitDesk" who books sessions for you they aren't there. Their process for booking sessions also makes no sense - instead of simply having a master calendar of the trainers' schedules and availability, there is a representative to connect you to the trainer, then you email back and forth with the trainer and the FitDesk representative to find a time (if they even get back to you which I have struggled with), and then it is "booked". To get a hold of the representative like I said is nearly impossible, and some of the trainers are also very difficult to get a hold of to schedule time with once you are connected to them.
-They recently brought in a vendor for food called Canteen, and it is horrible.
-The mobile app is also not great, there is limited functionality
-You get a credit when you join and no one has visibility into how much my credit is (can't find it on my app or in my initial signup email)
-The amenities in the locker room are all unbranded which leads me to believe they aren't very high quality.
-They raised their prices and even before then I was planning to cancel. Its a beautiful space, but does not hold up to the caliber it should for the price.

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★ 3

Since they don’t post their prices online:
12 month commitment is 250/mo
3 month commitment is 350/mo

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★ 4

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★ 5

Fantastic gym - the space is so spacious, feels like a little getaway in the city. And top of the line instructors.

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★ 5

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★ 5

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★ 5

They're serious about cleaning.

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★ 2

Babysitting during the weekdays especially is unreliable. Came here for a class with expectations of babysitting being available and the babysitter wasn’t there despite me calling in advance. If this service is so unreliable, it shouldn’t even be offered. With all the rate increases, management should be better on this front.

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★ 5

Top notch equipment, machines, and facilities.

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★ 1

Front desk wouldn’t even let me walk around the gym after walking 5 miles to hopefully check it out. Just a $100 day pass, absolutely ridiculous, didn’t want to workout, just wanted to check out the facilities. Lost a potential member.

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★ 5

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★ 1

Not impressed at all, especially with the price increase and overall excessive greedy business model. Management here must think up new and consistent ways of fleecing the membership out of more money annually. For me the size of the facility seems excessive and wasted. The boxing area is very open and desolate. A few bags and a ring which seems pointless aside from the less than stellar classes. These fitness based classes are tiresome and really are not unique compared to less costly venues and gyms. Many of the trainers recycle through these and are often at the lower tier gyms. So the routines and exercises are the same. Way pay more? The place has a bit of a bourgeoise attitude, especially from staff at times.

Source: Google

★ 5

By far the best gym I have ever been to in Manhattan! Immaculate facilities, tons of equipment, extraordinarily well-kept and fresh-looking locker room with an excellent sauna and steam room.

However, what sets this place apart from the rest is the atmosphere and environment in the gym. It’s light and airy, with high ceilings and windows that let in tons of natural light, looking out to the river. Since it’s on a pier, you can even see the Statue of Liberty down the bay. It motivates me to come back every day.

The sheer amount of activities here is mind-blowing, from the indoor track, boxing ring, volleyball, basketball, and pool. Even the stretching area is excellent, with the artificial turf.

The cafe seating area can double as a coworking space with Wi-Fi and views looking south down the river. The coffee in the cafe is even good!

They also offer a private locked bike storage area in the garage included in the membership.

I can not say enough good things about this gym.

Source: Google

★ 1

The facility is in itself monstrous in comparison to other franchise based gyms. In this regard it inspires admiration. However, it terms of the daily protocols established by an inept and rapacious management, I will refrain from offering much praise. The increase is membership rates and charges is unwarranted. This is excessive and screams of predatory practices to increase the bottom line. The classes offered are a hit and miss. Coming from a combat background with extensive experience I have to say many fitness routines and instruction is less then desirable or optimal. For boxing, fitness is fine but this trend will hopefully decline as it is an contradictory to the sport. Go to a real boxing gym in the city for equal levels of fitness with realism and application as well as much needs competition. This drives your inner incentive to better oneself. Not doing mindless derivative exercises based on HIIT or pseudo contact drills. the lockers could use more upkeep. Numerous occasions I was unable to find suitably clean linen or towels. Also the hours of operation need to reflect the sleepless nature of which this city in accustomed. After all, I think the members are paying enough in fees.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

They charge a $60 fee to try out one of their other clubs even if you’re a member. This is a very unattractive policy and feels unnecessarily steep considering the cost of a single location membership.

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★ 5

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★ 1

The general manager lady does not spend any time understanding the needs of the members she just sits in her office with a calculator figuring out how much to hyper inflate membership costs to pay for her LuluLemon pants

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★ 5

Always clean with friendly staff. The new cafe is great, too! Yummy, healthy options and somehow there's no longer the smell of egg paninis being cooked. Nice equipment selection, but patrons still insist on dropping weights. Love being a member.

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★ 1

If you have children be careful in the locker room. Lots of strange men staring in the mirror and taking photos, you don’t want your kids being photographed.

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★ 5

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★ 5

Always great here !

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★ 5

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★ 5

How do I begin to express my love for this place? I was a member from 2015-2018 and returned to the city in 2022, knowing I had to go back to CP.

The whole gym is upgraded with the best equipment, much of the staff has remained and everyone is so incredibly nice.
Not only is CP on the water, with lots of natural light, it's clean, spacious and hardly ever busy. The classes are efficient, fun and led by amazing instructors. People are happy, they greet you and each other, and you can really tell that they CP team puts in effort to plan great events and benefits for all.

I am so grateful for this place!

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★ 1

Not happy about the price increase announcement. Uncalled for and out of touch.

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★ 5

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★ 5

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★ 5

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★ 5

Excellent service.

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★ 5

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★ 4

I love Chelsea Piers Fitness. Staff and instructors are friendly and resourceful. Classes are challenging and fun. Other members are nice. I honestly think having this much space in New York City relaxes people and be nice to each other. There is a sense of community and culture that no other gyms have. Did I mentioned how clean it is? The cleaning crews are the best.

I used to come here back in 2015, but I quit after work got too busy. I decided to rejoin the gym to stay active after I got diagnosed for an autoimmune disease. I go there almost every day to do workout, yoga, swim, and rock climb. I lost all my pandemic fat and more, gained my mobility back, and feel so much stronger. I also do my freelance work on my laptop.

The only complain is that music is too loud in cafeteria.
Everyone there working with noise cancelling headphones, so that should be a clue to turn it down / remove few speakers from the cafe??? So loud that having hard time finding a place to do a quick zoom meeting. The deck is nice but sun bathers complain and frankly it's too bright and hot to stay out there to do the work for me....Also I miss old sushi / salad bar. Bluelane is not that good. I bring my own lunch or go to the diner two blocks away.

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★ 5

Biggest fitness center I’ve been to in NYC. They got swimming pool, rooftop with amazing view, running track, basketball court, beach volley, and many more. The equipments are varies and in great condition.

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★ 5

My happy place 💛. Friendly staff. Clean, great equipment. Makes me even happier every time I visit ☺️

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★ 5

Truly a highlight of nyc. Top notch equipment, machines, and facilities. Super nice staff too

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★ 5

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★ 1

Stop by the strength deck on any Monday evening and you'll hear at least a dozen complaints about how incredibly loud the music is in the class below. I've been to edm concerts where the music isn't this loud. It's literally damaging to my ears. The instructor is always the same and, surprisingly, he's actually the athletic director. There are so many nice people that work here and at least act like they care about the customer experience. Any one of them would be better suited to this role...

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★ 4

Good gym, but the climbing hours / climbing gym hours are a little odd.

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★ 5

Amazing facilities with everything you could possibly want in a gym. Just note, morning pool hours are restricted for an extra fee.

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★ 5

This place is really really really awesome. If you are an active person (even if you are not), you'll find this place like a wonderland, so many things to do, surrounded by so many great people and great views. The facility is always clean and the staff is awesome. It's just a great place to transform yourself into anything you want.

Another thing I love about Chelsea Piers fitness is the free classes, a lot of them, really awesome way to train with a group and push yourself.

I highly recommend you give this place a try.

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★ 5

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★ 4

I love this gym but someone always plays there music really loud on a blown out speaker and it's always drake from some reason

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★ 3

UPDATE - CPF refunded me the difference of the last month membership fee ($35). Though I've canceled my membership and have not been going there due to my moving, it's nevertheless still a great gym in terms of facilities, classes offered and instructors. Haven't found anywhere more comprehensive and at this quality.

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I LOVE this gym! There's SO MUCH that you can do here and the class instructors are THE BEST. My ideal day would start with 2-3 hours at this place. And I've been recommending to all my friends who's interested in taking on a gym membership. Not anymore.

I'm canceling my membership after one year. The price went up from $200 to $235 in a year. Although their trainers and onsite staff are all great, the membership department (except the guy who signed me up but left the gym) is beyond disappointing.

When I signed up the rate was $200 - including all the fees and taxes. The membership staff *explicitly* told me $200 is all inclusive and all I have to pay, but then a few weeks later, they started charging me tax ON TOP OF the $200 fee.

And without noticing me at all, they started charging me $235 before my first 12 months is even up.

I contacted the membership staff over the email asking about the increased fee, one day later they called me during my meetings, left a voice message says they'd reply to my email to follow up. NEVER DID. I called up the number they left me, no one picks up.

I love this gym but the membership department is only nice to you when they try to sign you up.

And the Bluestone Lane onsite has the WORST staff. Making undrinkable lattes and never refund you even when they said they would. And NEVER shows the slightest sense of apologies even when they screw up your orders on repeats.

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★ 5

Amazing gym with a pool, basketball courts, volleyball court, and rock climbing.

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★ 5

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★ 5

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★ 5

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★ 5

Had a great time

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★ 1

They treat their customers like trash. Don’t spend money here.

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★ 4

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★ 5

Best gym on the planet. Chill. Clean. Tons of open space. Every possible training equipment and space you can imagine.

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★ 5

Had a great experience..with co workers

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★ 1

Lots of used towels left everywhere in the mens locker room, you have to step over other peoples mess often.

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★ 5

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★ 5

A one stop shop for all of your fitness goals.

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★ 5

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★ 4

The gym is great.

They are always the best i ever seen in couple of years

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★ 5

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★ 1

This place has really gone down hill since the renovations. New management? No spikes on the track? Surprise 50% price increase without telling the members?

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★ 1

The track here is so narrow and unusable that it shouldn't even be considered as an amenity. They don't even allow spikes on the track. It's clear that the management here doesn't understand athletics at all.

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★ 1

Once the best gym in the city, the quality of this gym has dramatically declined due to mismanagement and the high price point is no longer justified (especially after they raised my rate by an obscene 30% in less than a year).

The recent renovations were poorly thought out and have completely ruined the track and the workout experience on the weight deck. The track is now tiny with two narrow lanes and is no longer banked. There’s a massive and unsafe dip in the track on both sides. The track has a mondo surface but they recently put up a sign saying that spikes aren’t allowed. Mondo tracks are only good for spikes!!

With the renovations, they installed this turf area right in the middle of the gym. It’s used exclusively for classes almost every night and it ruins the workout experience for everyone else at the gym. The music and the the shouting are so loud and unless you’re in the class, it just sounds like noise. I complained to the gm, Leslie, and she told me that she wanted it as loud as possible to make the gym seem more energetic to prospective members. I suggested she go to the strength class during Monday nights class to experience it first hand. Not only did she not do that, I noticed that she was taking the class!!

Also, they offer gym money when you sign up but not even the staff knows what you can spend it on besides personal training so don’t fall for it.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I went there on a guest pass and my god is it gorgeous. It's like the other reviewer mentioned - a playground for adults.

You have almost everything you need there. You can easily end up spending hours without even realizing.

Every one of the staff that I interacted with were at their friendliest.

Loved the 400mtr track. Swimming pool and the jacuzzi were awesome. Locker room was clean and full of amenities. Wish I had tried boxing and rock climbing.

Also wish it was in a more accessible location.

Highly recommend this.

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★ 5

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★ 5

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★ 5

THIS IS BY FAR THE BEST GYM IN NEW YORK CITY.
I was shopping for a gym for quite some time. I always wanted to go to Equinox but they did not let me even have a try workout and swim in the pool before I join, they had the poorest customer service full of attitude and pretentiousness so i decided not to join.
Friend of mine suggested to give it a try to a Chelsea Piers Fitness. I was looking for a gym with a pool so i schedule appointment for a tour.
Since the moment i walked in, it was nothing but incredible experience in so many levels. Anant welcomed me warmly, gave me a great tour, explained me the benefits that i get with the membership and I decided to join on the spot. $200 is not cheap membership but it is so much worth of every dollar and more. As a courtesy i got 300$ on my account that i can spend in personal trainings or guest passes and 3 training free. I did my free trainings with Marino who was super nice, funny and professional. In just 3 training Marino pointed out what i should work on and gave me great exercises and tips. I love to swim too, and their pool is just what I needed. Daylight, view on river, hot tub, never too crowded, again staff at the pool super nice. The best part is that i joined wall climbing class with Dante and it was mind blowing. Dante was such an amazing teacher, nice, professional, patient, and so encouraging and i am in owe that he actually made me do that tall wall all the way to the top. The feeling after is just beyond. I am hooked to wall climbing! All together i love that gym so much and i am so grateful and happy that i find it! Feels like home. Highly recommended guys!

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★ 5

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★ 5

Can stay here all day! Unlimited options what you can do!

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★ 5

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★ 5

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★ 5

Superb

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★ 5

Turn muscle to fat in just 4 weeks. At the comfort of your home. Contact Standard0 on Telegram

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★ 5

Front desk manager is an absolute delight! Thank you Kaeli!

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★ 5

Great facilities and super helpful staff!

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★ 5

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★ 1

I have had some free passes from a corporate bank event was held two years ago before Covid- the time that they gave they said there was no expiration date -we asked and they had said so back in that time- today the staff almost made fun of it. First of all, as a friendly reminder to your staff that we have gone through a big quarantine time. And when you were giving away, you had said they don’t have any expiration date. And another annoying attitude was how did you get it-with a smile on their face? Their attitude needed an answer like I stole it but anyway, I explained it nicely and left.
My previous experiences were great btw. It’s a gem in the city and they probably think it’s enough. I would definitely prefer a welcoming place.

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★ 5

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★ 5

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★ 5

This was my first time there, really" nice place ,The customers service was great .Took care of all ours needs ,will definition be back .

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★ 5

Best gym in all of NYC! I wish I could give 10 stars. I forgot to cancel my membership for months due to covid, and later when I found out, they gave me an equal length of free membership! Great communication, staff are super nice, and let alone the out-of-this-world large space, track (!!), gym equipment, classrooms, basketball courts, and a pool!! With a jacuzzi and a sundeck you can chill on! The locker rooms are super clean, showers are wonderful. My favorite is the group workout classes. So worth it!

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★ 5

Great health club with very nice people.

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★ 5

Like another reviewer said, it’s beautiful something like this exists in the city. It’s so impressive what this gym offers that I think for the price, it’s extremely extremely fair.

I go to the Brooklyn location but have gone to this chelsea location twice. The view is amazing and I love the track so much. It definitely has more facility options than Brooklyn location such as basketball court, volleyball, rock climbing, boxing etc. I do love that the membership allows you to visit both locations, definitely makes it worth it and keeps it interesting so your body and mind doesn’t get complacent!

I do have to say, for a first timer it’s extremely hard to find especially if you don’t frequent chelsea piers.

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★ 1

I was offered a sign-up deal with one month free but was then charged more than the full amount in the end. I feel I was just lured in and then screwed over. Don't trust any deals they offer you or you'll lose your money.

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★ 5

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★ 1

I called about a membership and the lady was rude ah!! Didn't give me a chance to speak then hung up on me !

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★ 5

The best fitness facility in NYC! And location/views are amazing! Love the basketball courts, volleyball courts, and the indoor track + amazing trainers!

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★ 5

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★ 5

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★ 5

This is far and away the best gym I have ever been a part in my life, it's honestly beautiful that something like this exists in New York. If you come, there's a few people you should make sure you meet

Kelvin Santana -- membership advisor, made me feel welcome throughout my time at Chelsea and continued to take care of me throughout my time there-- not just up until the contract signing. Work with him!
Mike Nicholson -- amazing trainer, you should absolutely hop on his group fitness classes
Leon -- he oversees the swimming pool. If you go swimming, strike up a conversation with him, he's great!

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★ 5

Hands down the best gym I have ever been to. Also one of the most beautiful at the same time with views of the Hudson and New Jersey skyline. Locker rooms are kept perfect and clean, with at least one locker room attendant on staff to keep it that way all day. What's interesting is that the gym goes are quiet and keep to themselves. Gyms are notorious for having some animated characters, but that just doesn't happen here.It also has the highest balance of female to male gym goers I've ever seen. 200$/month is fairly expensive for a gym, but I box for example. Since there is already boxing equipment there I do not need to pay for a separate boxing gym in addition to a weight training gym, so I can justify the cost more. I've read it is the best gym in Manhattan for sports players and athletes, given the infrastructure they have there. Cant say I disagree with that either. 5 stars across the board.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

My NY "HAPPY PLACE!" 😍

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★ 5

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★ 5

The immense space just
hits you in the face.
You can really spread out;
no doubt it's a cool place.
Two sundecks if you like fresh air.
(Now they're holding classes out there.)
The staff is nice enough,
but they get treated kinda rough...
Old timers fired, newcomers bone-tired.
Nonetheless, as gyms go, it's the best.
Though it is kind of far west ....

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★ 5

Love this gym because of the location, and the freedom of choice and spacious activity.

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★ 5

Simply the best.
I miss this place!!
Hopefully pandemic is over soon.

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★ 5

My home away from home. Love this place. It’s like an indoor playground for adults. I literally spend hours here at a time. Worth the trip to the west side

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★ 5

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★ 5

Amazing facilities and great vibe. Shower facilities are amazing after a workout. Go there for the basketball court which are really dope and balls are provided. Too expensive, as a whole though.

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★ 5

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★ 4

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★ 5

Amazing fitness center in Manhattan

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★ 5

I use to work at pier sixy so I seen the gym from the outside it nice you welcome

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★ 5

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★ 5

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★ 5

The one fitness center worth bring all your friends and colleagues to enjoy a day of fitness and fun!

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★ 5

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★ 5

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★ 1

If you expect customer service, this is the wrong gym. Even the general manager does not reply to emails.

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★ 3

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★ 5

Best bang for your buck. Everything you could ask for in a top tier gym with high quality facilities and friendly staff. I’m enjoying it.

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★ 5

Awesome staff and facility

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★ 5

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