★ 5

Clean studio. Great instructors. Very kind staff. I’ve found them to be very welcoming & Liz is helpful/fair which is not usually the case at many fitness studios and gyms. I’ve been coming here for 3+ years & have always had a good experience. I’ve recommended multiple friends and family as well!

Source: Google

★ 5

I love George's classes targeting specific muscle groups. However, classes fill up quickly, I wish he had more of the same classes.

Source: Google

★ 1

DO NOT JOIN THIS PARTICULAR CLUB PILATES! Liz is completely unreasonable! After signing up for a 3 month membership , I was only able to book 4 classes total! There is no availability to book a session, you will waste money! Also 1 of the 4 sessions that I was able to book, I was 4 minutes late and I was denied entry at the front desk. This place is terrible. Again, DO NOT WASTE YOUR MONEY OR TIME.

Source: Google

★ 5

This has been my favorite studio yet! Super clean and calming. All of the instructors are so knowledgable and helpful. I am so happy to have found this studio!

Source: Google

★ 5

Wow, what an experience!! Started with customer service from Liz H! Wouldn’t have booked if it wasn’t for her! I’ve done Pilates globally- love Club Pilates, this location is exceptional!!!

Source: Google

★ 1

Truly the worst. I’ve been to 5 different club Pilates and this is by far the worst experience I have had. I was 8 minutes late for a class and not only did they rudely inform they couldn’t let me in, they also charged me a $20 no show fee on top of the over 300 hundred dollars a month membership. At no point did anyone seem to care about the absurdity of this fee nor offer a “simple sorry for the inconvenience” comment . The manager Liz is more concerned about exerting power than the bare minimum customer satisfaction. There is a reason why the other club Pilates have good ratings and this one doesn’t. They are awful, save your money and your sanity.
Also- the parking in this area is terrible which is the reason I was late in first place.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 2

I've been to several Pilates studios in the city and I was excited to try this one. Liz at the front desk makes it difficult to book classes and change any classes around, they claim that they tell you all the rules when you sign up, but I've been told several different variations of their reschedule and cancellation policies. Some instructors are better than others, Mary is great and I love Christine. They make the classes enjoyable and have a great personality for a Pilates class. I found George to be touch and not that personable in classes.

Source: Google

★ 1

This place is a Rip-Off!!I paid for a class to try it out. It always , always had a waitlist. Now they say it expires after 30 days and will not give me a class credit or refund. They just stole my money.

Source: Google

★ 1

It is almost impossible to booking a class . About 90% of the time you will be on waitlist for classes. Iam not recommended this club

Source: Google

★ 5

Club Pilates Garden City gives you the complete reformer experience. The instructors are knowledgeable and their classes are amazing. The front desk staff is extremely helpful and super kind. could not recommend this studio enough!!

Source: Google

★ 5

I was a member at Club Pilates back in 2019, and then stopped due to COVID. However, I have rejoined a few months ago and I could not be happier. I feel stronger and more motivated every single class I go to. George and Maria O are the ultimate duo and amazing people and instructors. I look forward to going to both of their classes each day and getting challenged in ways I didn’t know were possible. I see such a significant difference in my mind and body and I owe that all to Club Pilates. Additionally, the front desk staff is always so kind and helpful in booking classes!!

Source: Google

★ 5

Wonderful staff and instructors! Great escape for this mom of 3 when I need to feel good body and mind!

Source: Google

★ 5

Amazing experience every time I go! Clean, organized, flexible class times…as a mom of three, I don’t have a ton of time but I always feel accommodated by the Club Pilates staff and I leave with a smile on my face. Would highly recommend.
-Laura Z.

Source: Google

★ 1

DO NOT JOIN THIS STUDIO. They charge so much money to join. Only to make it impossible to leave. The owner lies to the credit card companies to make you pay the studio when you want to leave. She makes her participants stay longer than they want to. Why would you want to keep participants longer than they want to at this studio? It makes NO sense.

THE OWNER IS NOT A NICE PERSON!!!!!!!!!!!!!!!!!!!!!!!!

Source: Google

★ 1

Every single word of this review.. I 100% agree with it. I feel exactly same thing and I want to cancel my membership now. So I copied and pasted the review below.

I wish I can give zero stars. The one and only stars goes for all the nice instructors.
Manager is way too nasty. Club Pilates won’t allow their users to be humans, being sick, or have emergencies.
There’s a fee for absolutely EVERYTHING. A fee for freezing your account, a fee for canceling, a fee for no show, ect, ect.
You better find something else.
I ended up hating Club Pilates.

Source: Google

★ 3

Very hard to book a class here. When I booked online, they said I never finalized. So, over text they waitlisted me for another class. I didn’t get a notification till 338pm the day before. That was the 18th and it was so late noticed I had made plans already.

Then every subsequent class I would be available for when I looked again said it had a waitlist. The single class credit for $39 also expires 30-days from purchase… Not even from your first attempt to book.

I then asked to have the credit transferred to my friend who originally recommended the place. But no dice. They just offered to waitlist me and reminded me the credit is non-refundable. The system is probably fine for those w more flexibility but it didn’t work for me and I have evenings after 4pm and Saturday mornings open most days.

They are very responsive over text though. Good luck!

Source: Google

★ 1

I wish I can give zero stars. The one and only stars goes for all the nice instructors.
Manager is way too nasty. Club Pilates won’t allow their users to be humans, being sick, or have emergencies.
There’s a fee for absolutely EVERYTHING. A fee for freezing your account, a fee for canceling, a fee for no show, ect, ect.
You better find something else.
I ended up hating Club Pilates.

Source: Google

★ 5

Great instructors staff was helpful and informative booking is a little hard once you have your credits have to book what fits on schedule and read rebooking or canceling policies to make sure you don't get charged

Source: Google

★ 2

Cool instructors but some of the people at the front don’t realize that we are humans. I came through the door a sly of a minute after grace period and they didn’t allow me in cause of “corporate policy”. Membership is too expensive to not me lenient over a minute.

Source: Google

★ 1

Beyond inefficient system. Good luck booking a class on the app. About 90% of the time you will be on waitlist for classes. And when you take yourself off of a waitlist, it will not completely do it on their end and book you (on the rare chance the class even has space)

There are late fees (if you come in past 5 minutes) and membership freezing fees. Your credits do not roll over to the next month which doesn’t make any sense if booking a class is a hassle itself. I had to constantly look at the app to check if I was closer to getting taken off a waitlist for almost every class. This is my last month here and I haven’t been able to get a single class in for the past two weeks even after waitlisting myself for multiple classes per day.

The app glitches as well and takes you off the waitlists and the workers call you 30 minutes prior to a class saying they noticed you were on the waitlist and ask if you still want to join. I mean seriously? Not everyone is in Pilates gear 24/7 and lives 15 minutes away.

For over 200 dollars a month for 8 credits/classes, I would rather go to equinox.

Source: Google

★ 5

CP of Garden City is a wonderful Pilates studio. Staff are friendly and insightful. The instructors are tremendous! From easy flow to real deal upper level classes; there is a class and instructor for you. Having over 260 classes my transformation is a reality. My body is getting fit. Do it for yourself and enjoy the Pilates Challenge. Maria, Heather, Tara, Dana, George, Allison and more will challenge you and make you STRONG.
GOOD luck, get involved. 💪🦵🖖

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

When I first noticed the sign that CP was opening, I jumped up and down!! I was SO excited & couldn’t WAIT for them to open!! I bought the unlimited immediately and go almost everyday!! Club Pilates Garden City is an amazing studio!! David, Michelle, Liz & Heather and all of the instructors are so friendly and make you feel like family!! The instructors are all FIT, amazing, very knowledgeable and helpful!!
I give it 10 STARS ⭐️

Source: Google