★ 5

greatt gym to workout!!! the staff is very friendly and all the machines are very good.. love it!!

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★ 5

Super nice gym fully equipped w weights and machines. Easy daypass access and incredibly friendly stuff.

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★ 4

Has all the equipment and space you need and can think of. Multiple bench press, multiple free benches, multiple machines, multiple dead lift bars. Punching bag, speed bag, studios, and Sauna. Has 3 different sets of dumbbells. It does get very crowded in the early morning hours before work. Gym floor is pretty clean.

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★ 5

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★ 1

Really bad experience. Had a great experience at other crunch locations. My gym time via class pass was supposed to start at 2 pm, got there at 1:40 and they wouldn’t let me use the locker room until my allotted time. Asked me to buy a day pass for the extra 20 minutes. Not my usual gym, thank god.

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★ 5

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★ 5

Great gym and amazing customer service! Big shoutout to Chris who is on the front desk. Super nice dude who is very helpful with any questions you may have. Honestly deserves a raise for the great job he does welcoming guests into the gym!

Gym is a bit bigger than the one on the west side on 83rd and it’s much cleaner! I like how all the weights are on one floor too.

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★ 5

Great Staff and Trainers!

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★ 5

Philip was extremely kind, welcoming, and helpful when I was searching for a new gym membership. He answered all of my questions and made the whole process easy. His professionalism and friendliness gave me a great first impression of Crunch Gym!

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★ 1

Ayer fui al gym con un pase del dia . Que me dio un amigo y me estaban cobrando 25 dolares. cuando se supone que esto es gratuito. El manager me dice que tiene control de las horas para que no se llene pero en ningun lado cuando uno se registra para tramitar el pase del dia. En ningun lado aparece que debo seleccionar una hora. Y como el dice que supuestamente si. Pues me querian cobrar 25 dolares. Fue un momento muy incomodo la verdad. En equinox he ido varias vaces y es tan facil. Aca me querian cobrar 25 . Obvio que no acepte y me fio .

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★ 1

I give it 1 star because I am a member of Crunch and my membership allows me to bring a guest every so often. At other gyms, I never have any problems. But here, they always make excuses and cause problems for people who have a pass given to them by a member. I find this insulting because I pay for my membership and have this right, but here they always try to deny it. The manager's excuse is that he has to control the hours so that it doesn't get too crowded. This is absurd because at 2 p.m. there is no one there. And secondly, the day pass doesn't say you have to specify a time. The person just signs in and that's it. He just wants to get the $25 it costs without the pass.

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★ 5

Alberto is a legend
Great gym, should fix the lockers tho, half of them don’t work.

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★ 1

Giving a one star because I signed up for a free day trial and got yelled at by one of the employees. He could’ve just explain their policy like a normal human and I would’ve understood and respected their policy but nope, started raising his voice like a frustrated baby. Normally I don’t care about reviews but as a person who works in that same industry, not someone I would hire or work for

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★ 3

Lack of space. Old equipment. 1 rower for the entire gym in horrible condition: footplates are in bad shape with the strap constantly coming loose while rowing, the chain feels rough and the screen resets by itself so it’s impossible to track your workout… Overall just another mediocre Crunch gym. 3 stars because the locker room is nice (but water pressure in the showers sucks).

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★ 5

Crunch Fitness is a well-equipped gym with a wide range of machines and weights – all in great condition. As a foreigner, I found it quite interesting that the dumbbells are measured in pounds instead of kilograms, which took a moment to get used to! Overall, a solid place to get a proper workout in, whether you're a local or just visiting.

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★ 1

I’ve generally enjoyed working out at this Crunch location, but a recent experience left me deeply uncomfortable. A trainer approached me unsolicited, asked about my fitness goals, and then proceeded to critique my workout and tell me I’d “look bulky” for lifting heavy—even after I had kindly said I wasn’t interested in training.

I ended up feeling so uncomfortable and judged that I didn’t even work out and walked right out. I’m sharing this publicly because no gym member should be shamed or discouraged by staff for how they choose to move their body.

I hope Crunch takes this seriously and works to ensure all members feel safe and supported while training.

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★ 5

Love it place. Try it.

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★ 5

Great gym

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★ 5

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★ 1

Not worth the money at all. Paying 2020's prices for a gym with amenities and equipment from the 2000's.

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★ 5

Extremely friendly staff, clean atmosphere!

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★ 5

Amazing all the team of Crunch if you are visiting the city and need a gym this one s the best option

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★ 4

Great gym, friendly staff, good atmosphere.
Just to many naked people in the locker room, very unexpected and scary.

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★ 5

I visited for the first time this morning on a one-day pass to try it out. The guy at the front desk was really friendly for 6am! Gym and sauna is great too. Good equipment and lots of space. Like how they provide towels. Will def be back.

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★ 5

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★ 3

The gym itself is great—good equipment, clean facilities, and a nice atmosphere. However, some of the trainers seriously need better customer service training. They can be rude, and more than once, I’ve greeted them only to be completely ignored. It gives the impression that they don’t really care about the members. A little professionalism and basic courtesy would go a long way. Management should really work on improving staff attitude because it takes away from an otherwise solid gym experience.

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★ 5

This is a review for the staff, specifically Alberto and Chris.
Today I had the unfortunate experience of losing my wedding ring in the men's locker room. Naturally I was distressed, but I was soon uplifted by the fact that so many people - including several men in the locker room, and the Crunch Staff - were so considerate to actively help me look for the ring.
Ultimately we did not find it, but the level of effort and consideration shown, from digging through vacuum bags to asking people across the gym floor, was really above and beyond.
I'm really grateful for the the help I received today.
I always thought the staff at the 38th Crunch were nice, but today I now know they are AMAZING people.
Thank you again Alberto and Chris for all your the help and kindness you showed me today.

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★ 5

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★ 5

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★ 5

Excellent General manager and gym. Stopped in for a couple quick workouts while on vacation. Super impressed!

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★ 5

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★ 5

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★ 5

Nejlepší posilovna v NYC ve které jsem kdy byl

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★ 5

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★ 4

Clean. Great location. Attentive staff. 3rd floor walk to/from workout is my only complaint. Leg days are brutal.

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★ 3

So, I really, REALLY want to like this gym. BUT - I’m extremely close to cancelling my membership, and I’m only 3 weeks into it. I workout pretty often and have been a member at a few gyms. And I have to say, this is the first time I’ve had such an annoying experience with the staff. The amount of personal training bookings that are being pushed on the floor at this location is absolutely ridiculous. They’ll watch you constantly, interrupt your workout to give you “pointers,” and then pressure you to book a session while they’re taking down your phone number. I workout 4 times a week here and every single time I’ve come, I’m being pushed to sign up for a session. It’s really obnoxious and I’m not sure why this particular location is so adamant about the sales part of it. Like seriously, the location has a lot to appreciate: 1. Very clean 2. Always-working equipment 3. Large locker rooms 4. Cool amenities like the sauna and flat iron stations. So what’s with the incessant pushing of personal trainings, ON TOP of the daily (and multiple) email comms?! Unnecessary.

And while SOME of the unsolicited tips and workouts are useful, I’m here to get into my zone and destress after a long day at work, not have to put on my mean face and dodge pushy sales folks disguised as trainers. It feels condescending and intrusive. I don’t know why it’s like this at this location, the other locations I’ve been to haven’t done any of this, but unfortunately this is my main location since I’m looking for something close to my job so keeping a membership wouldn’t be worth it if I stop going to this location. For the record, I don’t blame the trainers but I totally blame management, so if youre the manager/corporate lead reading this - can yall chill out fr on this?! You’re turning off a lot of customers this way.

Other than that, I do like the gym overall, it’s just the personal training policy that’s frustrating. I’ll give it another month, but for now I hope they take notes on this review and just STOP with this policy.

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★ 1

Absolutely terrible experience dealing with freezing my membership. Do not go here, Crunch will scam you out of your money.

I’ve been contacting this gym for over a month to freeze my membership because I injured my hip and have a letter from my PT explaining that I’m not cleared for regular gym activities yet and have STILL not heard back. I’ve emailed their website, talked to the district manager, and gone in person to the gym to get it frozen, and every single time, I am either ignored or told that someone else (who is conveniently not available) is responsible for taking care of it. At this point I just want to cancel my membership, but I can’t even do that because I’m not getting a single helpful response!! Extremely disappointed with the customer service. The facilities and location are not worth this terrible treatment.

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★ 2

I have been a member of this gym since 2021. Most of the staff member during the weekday are lovely and great. I mostly come during the weekday, and yesterday i went to the gym on Saturday. I never used the sauna until yesterday to deal with my sinus infection. A lady walked in with her outside cloths and sneakers. I told her that she should not be in the sauna with sneakers etc. Before leaving i told the front desk person and the fact she is walking behind me. He immediately claimed he did not know who it is. I told him there were very few woman at the gym, i can pin point who it is if he can review who signed in. The front desk person gave me a pep talk saying i should never confront someone and she was rude to do that and i should have come downstairs and complained. He said i should contact the manager. The front desk person seems to be inexperienced and too new and was eager to talk to his friend instead.

Maybe get more experienced person to man the front desk especially on Saturday.

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★ 4

Palestra spaziosa pulita ampi spogliatoi molti attrezzi ma solo un difetto manca la macchina per i glutei...

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★ 1

The Gym was a low Budget Gym , Dirty and Staff was RUDE

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★ 5

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★ 5

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★ 5

Good place at least for me as I was traveling for work, have a Crunch membership by home, and my Midtown hotel did not have a gym. Did the job in terms of the equipment I was looking for and Fabian at the front desk was very helpful.

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★ 5

Nice location, clean facility, and awesome friendly staff, BUT some improvements are needed:
1️⃣ Machines are very outdated.

2️⃣ Only ONE Smith machine in this entire gym and it’s always occupied which can be extremely frustrating during peak hours.

3️⃣ would love to see more machines for back workouts integrated in this gym instead of the standard 2 machines that are available now.

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★ 5

Used this once while traveling. I went there in the early morning at 6 AM, and it was not crowded. I like the fact that they offer fluffy towels and shower gel, so you don't have to bring your own. You can also buy protein drinks at the reception.

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★ 1

The management at this facility is awful and untrustworthy. They have shown no care for members. I referred a friend for a membership and was promised a gift card like their advertisement and I asked them if they could reduce my monthly fee. He said he spoke to the manager and was able to lower my monthly dues. I was pressured by Markus Wilson to have my friend sign up immediately, and now I’m completely ignored. I still haven’t received the gift card, and they’ve ghosted me about lowering my dues.

I tried reaching out to managers multiple times, and even Jovanny, who is a manager, couldn’t help. He told me that if it wasn’t in writing, it wasn’t valid, and that Markus had moved to a different location. I feel completely cheated—had I known this would happen, I wouldn’t have encouraged my friend to join.

To top it off, Jovanny insisted I have to come in person to resolve this, which is absurd in today’s world. Why can’t I just speak to the operations manager over the phone? The facility itself is in poor shape: the equipment is outdated, weights are always scattered, and the personal care products smell like dishwashing soap.

I strongly advise against signing up here. Find another Crunch location and avoid this one at all costs.

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★ 2

Machines are very outdated especially for the price, the overall smell is not pleasant, and what’s with a lot of people here? Today was only my 2nd time working out here, and looks like a lot of people have a habit of not putting the weights back, also mirrors do not align with the stations (maybe a weird point but this brothers me a lot). Overall the gym feels cheap, the nicest things are probably the locker room and the spacious yoga/class room.

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★ 5

Needed a day pass for a gym while travelling and hotel gym wasn’t offering much. Used Classpass (5 credits) during the afternoon. I wasn’t expecting much given it was literally the only gym offering ‘gym time’ nearby. Really pleasantly surprised, easy check in (just need ID), loads of good equipment (for UK travellers, it’s very similar to a Westfield Gymbox), cardio machines, boxing and weights etc. Locker rooms were clean (need your own lock), plenty of towels and toiletries in lockable showers. Literally everything I needed for a decent workout, would use again!

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★ 4

Super gym
Enjoy working out here
Good equipments
Spacious

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★ 1

Terrible Customer service, Estuardo has denied me access to the gym whereas I have an ongoing membership. Get your systems and rules together this is unacceptable. I paid for nothing

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★ 1

I came with my free one-day pass and I showed my ID and they told me that my Florida ID is not valid … just to make me pay, so they are not giving you anything for free, the pass as they say, and also the email does not tell you only the NY ID. Only this gym I been another gyms for another states that never happen

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★ 5

I like everything

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★ 5

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★ 5

Joined a month ago or so encountered Markus Wilson and signed up with him. The man is a very good representative of how sales should be done. He's respectful, patient, and knowledgeable. This location is my favorite due to the bags they have up on the 3rd floor. I go daily and the facilities look fine to me there is always someone at the front and you will always see one or two of the cleaners doing their thing. The only thing I would like is for the gym to be opened later on Saturdays and opened on Sundays Small gripe though. This place is great .

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★ 5

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★ 5

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★ 3

Great spot, but it can use some heavier slam balls/sandbags and a steam room

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★ 5

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★ 3

Why does it close so early on Saturday and doesn't open at all on Sunday??

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★ 5

Coming to Crunch was one of the best decision I have made as I seek to better my strength training. Katelin, one of the trainers working at Crunch as helped my grow in skills of balance and strength as I prepare for my first powerlifting completion, and I am grateful for all she has done!

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★ 3

Came in thinking I will sign up, I asked about the trial and was asked if I knew about pricing and if the promo I saw was franchise or not. Immediately felt like I was being arranged in a can you afford this or not file.

The gentleman bald head skinny short was hyping up the place amazing list goes on. I’m no newcomer to gyms. I’ve had memberships from lifetime fitness to private gyms. I know what to expect and levels to expect especially if I’m told it’s better then a LA Fitness but less then an equinox. That set the tone for me when I went upstairs.

Locker rooms are about what you expect in a regular gym nothing out of ordinary. Bathrooms were dated and broken soap dispensers. Has a sauna, that’s cool.

Went upstairs to workout all the right equipment you could ask for. Place was pretty well maintained had all sorts of racks you could ever use. Dumbbells go up to 140 lbs. biggest seller for me was a the punching bags. That alone sold me to sign up and location being a block from my job. I currently use planet fitness and LA fitness. PF in NY and LA fitness down the street from me in NJ. That being said, my LA fitness has a daycare two pools and saunas and all the regular equipment a decent gym should have. That being said though I was still in the kind to sign up.

I went down and was asked how was it, I gave my honest opinion and the skinny short bald gentleman took that to an offense. Shut down on me and started to tell me to have a good day. I was slightly upset because mentally I signed on. But after that interaction I decided to just go. I’ll take my business to the lifetime fitness at Penn station.

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★ 5

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★ 1

nothing works! cold showers, etc!

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★ 5

Great gym equipped for all kinds of training. Friendly stuff.

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★ 5

Love this spot. I have tried few crunch locations but love this the most. It’s super clean, quieter, less crowded. The machines and weights are great and the staff is welcoming.

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★ 5

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★ 2

Two stars because it’s clean and front desk people are nice. Equipments break and they don’t fix it for months. Some
People stay on their phones in the equipment for more than 34min, I counted because I was on a tight schedule, I had to deal with rude smelly people with their street clothes and shoes in the sauna multiple times, I complained to the manager Jovani more than once, and he did absolutely nothing but making me feel even more uncomfortable. That’s when I realized I had to cancel my membership and never go back to that place. Worst experience ever with a gym.

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★ 5

Great service! Clean equipment!

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★ 5

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★ 1

Do NOT commit to an annual membership. They treat you like an hostage. Every question to the current manager, Evan Bernier, takes me a few emails and one or two weeks to get a response. It's frustrating.

I was told by the current manager that I'll be charged for a freeze on a per month basis (already at a higher rate than what the previous manager had told me when I joined when I specifically had this concern about needing a freeze for a few months) but they ended up charging for all 3 months. And that miscommunication from the manager caused a late fee for me because the charge went over the daily limit I'd set on the card. Also, late fee for a one time charge I was not even told will be charged instead of just sending me a link to pay? This sort of practice needs to be reported to the consumer bureau, but whatever.

Now I was also told by the manager that the freeze can be lifted any month as I wasn't sure when I'd return. I'm trying to reach them to reactivate the membership for a week to reactivate a month early but I've not gotten any response after three emails and a week.

The only good thing about this gym are the group classes and some of the instructors.

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★ 5

The gym is very clean, no one is on top of each other, and the staff are very knowledgeable and willing to help. Machines are in excellent condition, and bathrooms are always clean.

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★ 5

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★ 5

Spacious with nice equipments and fun classes

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★ 1

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★ 4

Decently equipped gym. Great people. Clean and spacious. Good variety of equipment and workout spaces.

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★ 5

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★ 5

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★ 4

solid spot the dude with the tattoos at the front was super accommodating and pleasant. machines were good but no matter the efforts put in by the cleaning crew it still reeked in there.

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★ 5

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★ 4

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★ 5

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★ 5

I absolutely love this crunch - I go most days early - around 630/7 AM. I almost never have to wait for equipment and the early morning patrons are pretty good about putting things back where they belong. The trainers, front desk, and managers are all very welcoming and friendly.

My only question is - I cancelled my membership this year and came back. The google hours says this crunch doesn’t open til 8 AM on Fridays - is that true? I feel like I’ve been here at 630 AM on Fridays but maybe there was a change while I was out of my membership.

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★ 1

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★ 5

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★ 5

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★ 1

Evan Bernier, the manager at this location I’m charge of billing, will do anything to screw you out of a dollar. The billing policy here is absurd and shouldn’t be tolerated by anyone. Froze my account to only have it reactivate later without any courtesy notification and back to paying the full price. Went in person to discuss and was met with active hostility. Gross venue run by gross people.

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★ 5

Best gym to work out in. You feel relaxed as well as getting so motivated because of the atmosphere and staff. My second home. 5 stars

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★ 5

BRYAN D!!!!! Best instructor ever! I only like to come to his class. He’s such an incredible human being! Kind, humble and inspiring. Thank you for everything you do, you really make a difference in ppls lives!

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★ 1

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★ 5

Great place

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★ 1

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★ 1

Former member here, I was pretty satisfied with the gym I’d been a member since they reopened after the pandemic. I would try to go to my home location on 59th street but this location was closer to my job. Coming to this location made me cancel my membership. First off the trainers ( not all of them) are horrible, super setting and taking over the machines( mind you it’s a small gym). I understand that their salary is based on the amount of sessions they sell but some would harass you to get you to get a “ free session” or even interrupt your workout and try to sell their training. Another thing was the front desk, one person in particular. A heavy set guy with long hair. He always had an attitude and would make faces. When I went up to the front desk to cancel, he didn’t even ask why I was canceling he was just plain rude and pointed to me to a tablet to do the cancellation myself. When I finished he sarcastically said “ okay byeeee “ my friend also canceled and he did the same exact thing.

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★ 1

At this facility I found a really bad customer service from the front desk, “stuardo” was very rude and didn’t let me get in and I got a free 3 day pass to check out the gym and probably sign in but know I don’t want to train anymore there

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★ 5

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★ 4

Employees were nice, everything seemed pretty clean. Not that much space here, wish there was another studio space or stretching area. Can be a little crowded but you can work out what you need and skip around.

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★ 1

Front desk was extremely rude and unreasonable

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★ 3

I really enjoy coming to this gym and all Crunch gyms. It has all the equipment and more that I need. It’s very clean. The cleaning staff and front desk are fantastic and work SO hard. The only reason this isn’t 5 stars is I had a pretty uncomfortable experience with one of the personal trainers at this location yesterday (7/31/23). A very muscled man on the shorter side in a blue muscle tank stopped me as I was leaving and shook my hand and refused to let go of my hand while he tried to sell me on his personal training sessions. After I grew sufficiently weirded out that this dude was holding my hand, I respectfully pulled my hand away and told him I wasn’t interested and didn’t want to waste anymore of his time (I was way too nice honestly), he shamed me and said, “wow after I pulled you aside and made you smile during your evening? You’re not even going to sign up for a free session?” SIR, I’m smiling because I’m uncomfortable!! I’m in sales too and at best, this is just not the way to close and at worst it’s annoying to shark women as they’re finishing their workout. I think this could be fixed with some decent sales training and/or bias training. In the meantime, I’m going to stick to other locations.Thanks for reading!

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★ 5

Bigger and cleaner than your standard NYC gym. Great variety if equipment too. Wish they had one more Olympic squat rack though

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★ 1

I went to this gym facility w a friend to visit and iover heard I believe the manager screaming at the employees and it was sickening how he spoke to them ! I felt really disgusted the words I heard out of this guys mouth was so awful. He should definitely be reported

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★ 5

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★ 5

Great atmosphere, all the equipment you need and amazing view

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★ 5

The membership sales man at this location is amazing. His name is Markus. Very kind and helpful. You can tell he enjoys what he does and he’s a natural. Ask for Markus when you decide to sign up for Crunch!

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★ 4

Front desk staff was nice and there's a decent amount of equipment. Day pass price is a bit expensive ($35), but I can kinda understand that given the location.

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★ 5

A great facility to train in with all of the various equipment that is available.

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★ 4

Overall I liked this gym, could benefit from more squat racks, quite the wait sometimes.

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★ 5

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★ 5

Big fan of the bag zone. Pretty dope atmosphere

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★ 5

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★ 4

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★ 4

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★ 1

I don’t have good experience with the trainer here. They assumed you know nothing and they just want to make the sales as quickly as possible.

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★ 4

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★ 1

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★ 5

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★ 1

I called this location because signing up for the free pass online didn’t work. The employee who answered the phone wouldn’t let me speak and kept interrupting me. I think her name is Deandra.

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★ 5

🐸 🦕

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★ 5

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★ 1

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★ 5

Omg I definitely recommend Jordan he’s amazing personal trainer. He’ll motivate you like no other, if you need someone to push you he’s the one !!!

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★ 5

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★ 5

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★ 1

One star for charging 35$ for a day pass guess I won’t be trying this gym out. Website says inclusive but if let if your New York resident of not you’ll pay out the nose for a day pass

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★ 4

The layout is a little bizarre. BUT, I have never seen a chain gym with a 64kg kettlebell. Total win!

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★ 5

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★ 1

Go somewhere where they care about their protected group employees🤷🏼 gross morals and legal negligence from Jordan

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★ 5

Great gym: really spacious with three floors, tons of equipment, sauna and great classes. Lovely staff, kept extremely clean and the third floor has a nice view of the street. Definitely check this place out if you’re looking for a fantastic place to work out in NYC

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★ 5

Great experience and heaps of equipments!

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★ 4

Can get quite busy at times, but is good to go on off hours. I've been between 2 pm and 4pm and it was pretty nice. The trainer I workout with is one of the better ones I have had both inside and outside of gyms.

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★ 4

It's pretty much a standard gym, the only thing that make it better than the rest is the SWERVE bike classes. The class competition keeps it fresh!

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★ 5

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★ 5

Great!

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★ 5

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★ 5

Fairly quiet, clean, and has everything you would want in a gym in terms of equipment.
Also the staff (in particular Ronald) has been very helpful in answering membership questions and accommodating to what I needed.

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★ 4

Very nice gym. I didn't really use the locker room, but plenty of space and a good variety of equipment on the training floors. I got a free 3-day pass when in town for work. Went from 6-7am. Will be back in two days.

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★ 4

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★ 1

They are trying to make you pay even one year after that you cancel the membership. Is annoying they send a lot of emails and messages

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★ 5

Best gym experience I’ve ever had. Ronald was helpful and made me feel welcomed from the moment I walked in. Great place to workout.

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★ 5

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★ 5

Friendly staff and very clean.

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★ 5

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★ 5

The people who work there have really good interpersonal costumer service.

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★ 3

Nice gym, but no atmosphere that makes you want to push yourself to a great workout. It's not busy enough to stimulate. Also, the layout is not conducive to the promotion of an excellent experience.

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★ 5

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★ 5

Very clean Shower and Saunas nice club.

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★ 5

Great gym in a convenient location. Everything you need for an awesome workout. Ronnie and the team were really helpful. Would highly recommend

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★ 5

I was looking to join a gym since I had just moved to NYC. I definitely had the best experience with Crunch by far. Ronald was very helpful at the front desk and made sure I got the best possible enrollment plan. I worked out with the fitness manager, Jordan, and he was amazing. He was clearly very knowledgeable about what’s best for body (both working out and nutrition wise), motivated me throughout the workout and made working out an enjoyable and worthwhile experience.

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★ 5

Drop in session last week with a comp pass from our hotel. Friendly receptionist, nice gym. Materials well looked after, plenty of staff putting away weights and washing down equipment. Towels available at no charge. Well air-conditioned, great views from the windows. For the rowers, they have 2 concept 2 machines in good state. A nice experience, thanks.

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★ 5

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★ 5

I purchased a one week pass here in Crunch Fitness during my stay in NYC and it was one of the high lights of my vacation. The Gym is very spacious and has every single equipment (new) I could think it exists plus fee weights, inclined, and flat Bench Press also a Martial Arts section as well as a circuit track. The view from the gym on Broadway is vibrant. Thank you the staff for having me. I didn't miss on my training schedule during my stay and there is nothing like kicking off a vacation day with an early workout.

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★ 5

Ronnie at the Front Desk was so accommodating and went above And beyond to make sure that my experience was impeccable… I won't be leaving anytime soon best gym in the city!

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★ 5

Jalen was a great front desk associate who helped me and my friends out tremendously! Highly recommend this crunch!

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★ 5

Great location! Staff super nice and gym is very clean.

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★ 5

I used to be a Crunch member in my town, and left years ago. I was skeptical when I was on vacation and needed a better gym than the tiny one my hotel was offering. This Crunch changed my experience about the brand. The staff was friendly, amazing equipment, and motivating instructors. I wish I would have gotten a guest pass at the start of my vacation. As a fitness instructor, this is part of my lifestyle so I have been working out daily on vacation. I also have high standards being in the industry. I will definitely be back again next time I am in town. If you are local, definitely take advantage of this amazing fitness center.

Source: Google

★ 5

Everyone was so lovely. I attended the Bliss Yoga class with Nora. She was so patient and went through instructions to make sure I was doing it the correct way. I 10/10 recommended any yoga class with her.

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★ 5

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★ 4

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★ 5

Great space, amenities, and great staff. Jalen was very helpful at the front desk. Kind, courteous, and helped me recover a lost item.

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★ 5

Wish it was open later and on Sundays but otherwise my favorite gym around.

See Tony or Bobby if you're looking for a trainer!

Source: Google

★ 5

Friendly, professional staff with a genuinely nice, clean facility. Highly recommend.

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★ 5

Great equipment, excellent location.

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★ 5

This is my favorite location of all the others I’ve visited only one that comes close is the one in the financial district I like that one also the others are just ok but this one is very clean, clean locker room / showers , has machines that I haven’t even seen at big gyms like L.A Fitness where I used to workout. The manager Ron is very cool as well 5 stars ⭐️

Source: Google

★ 5

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★ 5

Cycling and a drag Queen ..what an awesome class ❤️🌈 #prideedition

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★ 5

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★ 5

Pretty much the best gym in NYC

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★ 5

I’ve been meaning to write this review but I always get caught up. But I feel I MUST write this because I know there are so many who have gone through the same as me. I have spent sooo much money on trainers and weight loss systems over the years. Some were BS others were temporarily ok but nothing where I actually felt the fat shedding and the muscle growing at the same time. I have about a year and half going consistently to this crunch; 6 months of those I’ve been training with one of their gym trainers, Jordan.
The changes my body has made with Jordan in 6 months is triple the amount I did for a whole year. (I promise I’m not exaggerating) Why? Well I’ll start with the fact that I didn’t have the right form with many exercises for my body. My lower back was always hurting, my neck stiff and my right knee had this weird on and off pain so I had to start wearing knee pads (Which by the way I don’t wear anymore)
Not everyone’s structure is built the same so what works for one person doesn’t necessarily mean it will work for you. I wish I could explain it better but honestly I’m soooo happy with how I look. To say Jordan has changed my life is an understatement. I’m so proud of my new found strength and I’m doing exercises I never thought I could although Jordan always said otherwise. His training isn’t cheap but this has been my best investment in a while. Thanks J for pushing me to discover my inner strength and helping me become the best version of myself. I’m not done yet, I’m just getting started.

Source: Google

★ 5

Great gym staff super professional , the other day I drope my AirPod into the stair master and the staff were able to help me on the spot

Source: Google

★ 5

I joined the 38th St Crunch in 2001.
Since then, the facility has been well upgraded, creating an even more pleasant workout environment.
My post is not about new equipment, although one more squatting rack would help; it's about the professionals who create a friendly experience.
Camille, the operations manager, changes uncomfortable situations, like when you displace your laundry, into a funny rather than awkward moment. Just great help with a smile all the time.
On the workout floor, Jordan and all of the personal trainers are knowledgeable and ready to assist any time we need them. It’s a great group of working professionals.

Source: Google

★ 5

Clean, staff is friendly

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★ 5

My name is Antonio, I go to West 38th crunch. I’ve been training with Jeffrey Barreto for just over 20 months.
It has been the best training that I’ve ever received. Life changing even !!!
The amazing change in both my body and mindset is definitely due to Jeff’s extreme dedication to is craft and clients.
I’ve had trainers in the past who have lacked the experience and knowledge to help me achieve the results I wanted. Worst listen to me about my body and it’s limitations, and help guide me how push through the correct way without injury.
These issues I’ve never had with Jeff. With his amazing nutrition plan great training we’ve been able to hit all my goals. I’m excited to continue working with Jeff and see the transformation we achieve together.

Source: Google

★ 5

I used to have a weird posture and basically no muscle at all a few years back until I decided to sign up for personal training sessions then I met Jeff. Jeff has changed my life!!! I stopped wasting my time and getting no results from what I randomly heard from others or online lessons. Over the years I have doubled, tripled even quadrupled the weights that I have been using with no basically no injuries. If the industry has more professionals like Jeff, more people can be benefited. If you are considering signing up for personal training lessons I recommend you to try for a few with Jeff

Source: Google

★ 5

I was a doctor coming from London. The kind manager gave me a good deal allowing me to use the gym I believe his name was Remi. The gym was well equipped with good facilities including punch bags and lots of bench presses. I will be recommending this facility to my London friends. Thank you for your kindness and hospitality.

Source: Google

★ 5

Great gym - has everything you need. Really friendly staff and the manager Ronald is extremely helpful. Would highly recommend

Source: Google

★ 5

Good afternoon everyone. My name is LeAndrew Hill. I have been a member of more than 2 years. NYC give me the opportunity to join a number of other gyms, but I chose Crunch because of its proximity to my office and the decision was one that I am delighted to say was one of the smartest moves I have made in a long time. The Club is always clean, organized and has a great staff. Especially, the Operations Manager. She is always pleasant and respects the members time. Great customer service is a great thing to see and experience.

Source: Google

★ 5

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★ 5

Great instructors!

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★ 5

Gaby at the front desk is the best. She always makes me smile and motivates me to come in everyday, she’s irreplaceable!

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★ 5

I’m visiting from Atlanta and was looking for a gym. Crunch was the closest to where I’m staying and talked with Ronnie about guest passes. He was extremely helpful and nice. Also, this gym is legit. The vibe is nice, it wasn’t packed like most gyms, and it was extremely clean. Huge pluses! If I lived in NYC I’d totally sign up through Ronnie here!

Source: Google

★ 5

Excelente servicio, todo su personal esta capacitado para ayudarte, excelente limpieza, siempre tienen una sonrisa para recibirte. Además puedes escoger varias locaciones, y el horario es muy flexible. Me encanta ! ♥️💯✔️

Excellent service, all its staff is trained to help you, excellent cleaning, they always have a smile to welcome you. You can also choose several locations, and the schedule is very flexible. Love it ! ♥️💯✔️

Source: Google

★ 5

trainer Jordan is the best!

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★ 5

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★ 5

Yesterday morning I decided to visit the West 38th Crunch. I was greeted by a very nice front receptionist followed by the General manager, Ronnie. Because I was only in town for a couple of days, he gave me a discount on the guest fee. I loved the gym atmosphere and vibe. You see people of all colors, sizes, ages, shapes, and fitness levels. I honestly walked in feeling blah🙄 but left feeling amazing!!! Thanks Ronnie!

Source: Google

★ 5

Update: 2/22/22

Changing from 4 to 5 stars. This is still my favorite Crunch location. They are open on Saturdays now :)

Last week, my earpiece fell in a crevice by the stairs, it was a job to retrieve. Manager Camille assisted flawlessly.

The only thing I wish for is a steam room lol but the stellar service of the people at Crunch 38th makes up for it.

Courteous, competent, high-energy! The right people make a BIG difference.

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My favorite location. It's always clean and tend to be less crowded than others. stars because they are closed on the weekends.

Hector is a very good manager.

Source: Google

★ 5

Bueno 👍 en estos tiempos 100% ayudándonos con la pandemia

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★ 5

Great location for a little workout!!!

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★ 5

Extremely friendly staff, trainers are helpful and approachable. I really enjoy going to this gym 💪.

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★ 5

Clean facility & friendly staff! Love the vibe of the gym! Definitely recommend highly :)

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★ 5

Really nice place

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★ 5

First time here. Everyone was super friendly and spoke very kindly. Ron w/ the nice eyebrows was helpful, give home a raise. The soaps, shampoos, and CONDITIONER smelled amazing (rare). Towel service. A sauna. Curling iron. Flat iron. Blow dryer. CLEAN .. the works y’all 💯

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★ 4

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★ 5

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★ 4

Price more than I pay currently at another gym but it’s never too packed. Could have more options for machines. Nice layout.

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★ 5

Fantastic gym: really spacious with three floors, tons of equipment and surprisingly empty. Kept extremely clean and the third floor has a nice view of the street. Got all setup for a 1 week guest pass by Ronald - great guy really appreciate him. Definitely check this place out if you’re looking for a solid place to work out in NYC

Source: Google

★ 5

Love this gym! Jackie and Ron are great and very welcoming !!!

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★ 5

I love Crunch gyms! Friendly staff, studio space, clean and inspiring locker rooms with all your basic needs. Good to be back.

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★ 5

This gym is insane! People in the front desk are very kind!

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★ 5

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★ 5

Very clean gym with insane amount of space for the location. Machines are always available, and cleaned thoroughly by staff. Ronald was amazing in giving me a tour and his honesty/passion made me sign up immediately. It is refreshing to see people be excited about their job! Keep up the great work.

Source: Google

★ 5

The sauna is divine. It's a nice space on a second floor, easy to find.

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★ 5

In the morning or after work I’m always greeted with a smile and so much positive energy! One of the Managers is so nice by making sure ESPN is on Monday mornings so I can catch the highlights!! Thanks Camille

Source: Google