★ 1

I tried to cancel my membership in July, gave them a call and the girl said my cancelation was processed and I get a free month. Thought everything was great. I find out in December that I was still being charged. When I called them again they said I have to either cancel online or email them to cancel, and they can't issue a refund. Also I didn't see any cancellation button on the website, which is why I called in the first place.

They need to make their cancellation policy crystal clear and consistent, this is nothing short of a scam.

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★ 2

Please change the shower curtains to doors. They are nasty!

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★ 1

Awful smell in the second floor. Half of the lockers don’t work (pretty common in any location anyway).

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★ 4

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★ 1

Disappointing experience at this gym, this location specifically. As a first-timer, I asked about a day pass to try out the facilities, but was instead pushed to sign up for a membership. Not being able to use the day pass that they offer and keep advertising and test the gym before committing was frustrating. Feels like they're more interested in sales than customer satisfaction. Might not be the best fit for those who want to try before they buy.

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★ 1

Just went to this Crunch to redeem a trial after seeing it on Instagram and they just didn’t let me in!! Claimed I already took trial in another studio (which actually never ever happened) and suggested I pay $35.

Also, the guys at the reception were super unfriendly (!) looking at me like I’m a scumbag when they were those who offered this trial in the first place and put money to promote it. If you’re not comfortable with the trial, just don’t offer it! Awful service.

So if you see this trial somewhere on their website or on Insta, don’t fall for it, they never want you to redeem it!

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★ 5

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★ 5

John Radzik was very premier

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★ 5

Honestly love this spot! It’s so easy to get classes, and John was incredibly helpful in getting me signed up.

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★ 5

There is enough equipment for everyone to work out on. The place is clean and nobody bothers you either. The staff is pretty cool.

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★ 1

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★ 1

Had booked a discovery session as I am moving into the neighborhood, and emailed with them about lockers and timing.

Once I arrived I was informed that I would not be let in without an id. I had a picture on my phone of all my ID’s and still I was not allowed to inside. If they would have mentioned bringing an ID in any of the emails we exchanged I would have naturally done so just as I brought a towel and a lock as that was needed.

Terrible service, never felt less welcome at any gym I ever been to. Never coming back.

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★ 2

This location of Signature is not the most impressive among its counterparts. Overall quality is deemed adequate, yet unremarkable.

Multiple patrons have reported and independent observation confirms ...that the second-floor weight area emits a decidedly unpleasant odor.

The establishment has posted signage explicitly instructing that windows are not to be opened, notwithstanding the offensive conditions.

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★ 5

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★ 5

John the director is amazing if you need a membership reach out to him

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★ 5

This is a really well run crunch gym. The only downside is that since it is so well run, it can definitely get a bit crowded, sometimes even in non peak hours .

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★ 2

In town for a month so I got a month long membership. They didn’t give me a keycard or chip or whatever so whenever I come in I have to be looked up by my phone number, and the absolute *performance* these people give when I ask them to look me up is insane. It’s like I asked them to help me move. One woman interrogated me about why *they* didn’t give *me* a chip to scan. I don’t know, lady, ask your coworker. Today the girl at the front desk rolled her eyes and practically threw a pad of paper at me so I could write my name and number on it.

I have also never been to a gym where so many people seem to have an almost religious belief in not re-racking your weights. Plates all over the floor, dumbbells all put in the wrong place, empty machine after empty machine left with weights stacked on them. Crowded as hell, no water fountain on the top floor where all the weights are (??)- honestly one of my least favorite places I’ve ever worked out.

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★ 1

Huge thumbs 👎🏾

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★ 5

10/10 experience! John Radzik, memberships manager, made joining such a breeze. Went out of his way to make my husband and I feel welcome and I was able to join in literally 5 minutes. Non of the back and forth craziness, scary hidden fees. Great gym, great quality, awesome team! Thanks for the experience!!

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★ 5

OVERCROWDED. Since NYSC closed down the block, Crunch 83rd is PACKED liked sardines. During peak hours forget about it, but off peak hours are hard to find. You need to be prepared to modify your workout to what equipment is available.

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★ 5

John is definitely the best part about this location! Always so friendly and helpful!

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★ 1

Terrible customer service. I paid for a week pass but because I lost my receipt they won’t let me in. They’re too lazy to add/remove guests to the system so the receipt is the only proof you’ve got a guest pass. Worst part is that one of the workers was there when I got my guest pass (we even spoke about how long I’d be in NYC) and yet he refused to back me up.

They just don’t care.

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★ 5

My favorite crunch location of about 6-8 that I’ve visited. John the director Angie and the whole staff are always really helpful.

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★ 5

Good gym, clean and good people. It can get filled fast, but if you know the schedule of the crowd, you will be fine. I will leave it up to you to figure out the times 😁

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★ 5

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★ 5

83rd St. Crunch Gym is my neighborhood workout place. I view it as a sacred place to keep me healthy & strong .The place fits all my needs as far as the equipment and floor space. The staff is super nice & a Shout out to John Radzik the membership director who showed me around the first time and is super personable along with the other staff members and manager!

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★ 1

시설은 너무 잘되어있으나.직원들이 너무 불친절합니다.이곳은 교육이 필요합니다.
아니면 원데이 무료를 없애든가.원데이 해보고 등록하러왔더니 완전 기분잡치고갑니다.그렇게 비지니스 하지마세요.

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★ 4

Its cool, mid but clean

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★ 5

John’s a legend. He’s super helpful and answered all our questions. Love this west 83rd location!

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★ 5

John the director is the absolute goat, such friendly staff all around

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★ 5

I had a great time! It wasn’t too crowded and it had all the exercise equipment I needed. John at the front desk was especially helpful in setting up a membership and telling me about the gym. Overall, a wonderful experience and great gym.

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★ 5

John the director was super helpful!

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★ 5

john the director is the best

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★ 5

Love this gym. EDDIE at the front desk is so friendly and helpful, and goes out of his way to make sure folks have the best experience possible. 10/10 recommend!

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★ 5

John is awesome and was SO accommodating. I’m visiting for the week and they treated me like royalty. Will be back!!!!!

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★ 5

I had a 5 star experience with John Radzik, the membership director, since day one of joining. Give that man a raise! He's straight-forward, knowledgable, and readily available for questions - whether in person, by phone, or email. I've recently moved to California and, while I'm still with Crunch - I miss John - and his warm welcome whenever I would go into the gym on 83rd. In terms of the gym, I like the classes, but feel there is some room for improvement in the space, and bathrooms.

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★ 4

The staff is what makes this location better than my prior gym. John has been consistently helpful from day one. I''ve moved from NYC to California this year, and he made himself available to help make the transition,. I love Mitchell's dance class on Friday and yoga on Sunday with Carl. I hope that you sincerely come!

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★ 5

It's a great gym and John was so nice - he let me use a free guest pass without the usual restrictions placed on them. Thanks John!

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★ 5

Had an awesome experience here. John Radzik, one of the membership directors, was very accommodating and welcoming. He took time out of a clearly busy shift to talk to me about the gym and show me around, and was flexible and helpful when talking about my short-term stay in NYC. Saw him being kind and helpful to other Crunch fitness members while I was there. Awesome guy and great gym spot all around, 10/10 recommend because of the environment and culture Mr. Radzik set up.

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★ 1

I have never met a staff that was so inconsiderate and rude. I’m visiting NY for 1 day from Florida where I have, and showed them an active membership. I called the Crunch Fitness in Florida and had them speak Angie and the other guy at the front counter to verify my membership. Although they verified that I have a membership, Angie said since I don’t have a membership here, she would have to charge me $35 to work out for the day. I asked if I could get a guest pass for the 1 day that I’m in NY and she said I couldn’t because she could see that I was a member in Florida. Very contradictory. If I’m not a member, then I would be a guest.

Very disappointed that Angie and the staff doesn’t believe in actually taking care of the customer of the Crunch Fitness brand. I would give this staff and location less than 1 star if I could.

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★ 2

They’ve WAYYYYYY oversold memberships. It’s terrible 3pm-8pm. Overall decent equipment.

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★ 4

Great yoga instructors

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★ 5

Love this gym. Staff is friendly and equipment is fairly modern. Space is tight and it gets crowded, but it’s NYC.

Would love if they could replace the two older squat racks to match the 2 new ones. And any way to add a 3rd bench press would be great!

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★ 5

Awesome gym John the Director is fantastic if you need a membership definitely talk to him

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★ 5

John is the man

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★ 5

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★ 5

Great group fitness classes. Facilities are fantastic. Shout out to John, who is friendly and awesome.

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★ 5

Fantastic facility. Great, friendly, and helpful staff. John is a rock star!

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★ 5

John signed me up, nicest guy awesome gym and equipment easy and quick. If you need a membership he’s your guy.

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★ 5

Awesome gym! John the director is amazing! If you need a membership ask for John!

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★ 5

John helped me sign up and was very nice and helpful, great clean and spacious gym

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★ 1

Used to be my go to location cuz of purely location, but literally the meanest people of all crunches I’ve been to. The salsa teacher Sael N insisted on using the studio audio playing shit out LOUD AFTER his class ended on Thursdays 7-9pm. I’ve asked him multiple times with him telling me he’s the instructor so he gets to do whatever he wants. Dude, I get it you are the instructor but unfortunately you are not the only dancer in NYC. Your class has finished, don’t gotta be a arsehole. Use some headphones 🙏

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★ 5

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★ 5

Had a great experience here today! John (the manager) is so awesome, helpful, and informative!! Will be coming back soon!

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★ 5

Great neighborhood gym, congenial members and straight forward equipment and layout. After years not “fitting” with a gym in NYC, it’s great to find this one. Jonathan was great in membership, ended up with a great plan with great value and already seeing results.

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★ 5

All the staff is very friendly. Big shout out to John for helping get my membership all sorted. He was super helpful in getting paperwork sorted out through the red tape.

The gym has everything you need for a great workout.

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★ 5

John the director is amazing. We stan John. He helped me out and is such a great guy.

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★ 1

Horrible , all the machines are cramped up together on the second floor.it can be hard to maneuver around the gym

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★ 5

The director, John, is so great! Very helpful and attentive to customers’ needs.

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★ 4

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★ 5

The staff is amazing. So grateful to John and Angie and their great spirits for their help in getting my guests situated for a solid workout. John and Angie have earned a protein shake which I will drink right now on their behalf! :) Great place!

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★ 5

Was in the city for only two days and needed a workout before a 10hr flight. Fantastic facility and the staff were amazing. Thank you John and Angie!

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★ 5

Loved the gym. Been in town for just three days and so grateful for the staff and amenities. Angie at the front desk was so helpful and friendly. A smile early in the morning is good medicine. The manager John explained about the lay out of the facility and gave me a motivating high-5 to get me going. I’ll be back! (Spoken like Arnold)

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★ 5

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★ 1

I called to ask a simply question i was met with unnecessary rudeness from the front desk staff .I did receive a call back from a Robert who proceeded to be condescending . i no longer feel the need to enroll if they are unable to understand basic customer service , its only a gym .

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★ 4

very small locker room and it isn’t that comfortable but otherwise nice gym.

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★ 5

Honest and straight review. This is my favorite location so far everyone is super friendly and there is one big community in the gym :) but also one of the most crowded location other than that it's well kept clean and smells better than others :) vibes are amazing 🤩

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★ 4

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★ 5

My experience at Crunch was very positive. The staff were great, the place was clean, the price was right, environment was positive, and it had the equipment I needed. I canceled only because moved to a place where I could work out at home more conveniently, and also because I might get a pool membership in the future and Crunch doesn't have one.

The only criticism I would have is it does get busy during peak hours (especially the barbells), which is par for the course in NYC gyms so I didn't take off for that. FWIW they did add more barbells during my time there.

On cancellation: I filled out the form online and got no response, and got really worried that it would be a horror story like I've heard from other gyms. But when I went to talk to them in person they said it was already cancelled, so that was a welcome surprise!

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★ 5

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★ 1

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★ 3

Sometimes feels a bit tight during peak hours. Sauna (mens) usually broken 💔

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★ 5

John Radzik is the best manager in here. Not only is he funny and compassionate but he’s always professional with a big smile in his face. He hooked me up with my membership and made the signing up process so easy. I recommend this location to anyone.

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★ 4

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★ 5

Smaller than other gyms. Clean, but sadly souna was closed. Most employees there are great. Had a bad experience with the manager who not only spoke to me disrespectfully via email but also lied about the monthly cost both in writing and over the phone. Crunch please train staff in managing positions. Specifically those who are on salary.

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★ 4

Good gym, could use an upgrade to the showers and locker room.

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★ 5

I’m actually quite impressed. Was expecting it to be low on equipment and super overcrowded. The weight lifting equipment is in great shape, clean and plentiful. Good variety of equipment for all weight lifting routines. Bathroom was clean with plenty of lockers. If you need a gym in the area, worth taking a look.

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★ 5

It’s a great gym overall with a big space and most importantly great people

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★ 2

I like the gym but DECEPTIVE and intentionally ambiguous sign up practices. Ali told me the guest policy was UNLIMITED and I asked for clarification only to be told it was unlimited again.

It is only unlimited the 1st visit. I was given the impression that I could take the same friend once in a while. I would make sure that the benefits marketed to you are clearly defined in the contract.

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★ 5

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★ 1

Horrible customer service!

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★ 3

Some ventilation would be appreciated. Smells are irritating

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★ 1

Crowded and dirty gym. Stay away. High pressure sales tactics from sales manager, John. Prices drop as the conversation continues. Don’t believe the “free trial”, definitely a bait and switch. You can do much better.

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★ 5

Awesome!

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★ 1

83rd st location is very small. Trainers hog the entire area training clients. Machines very outdated… trainers are just miserable they all be on their phones while training clients. Front desk lady very nice but the rest of staff need a lot of work to do….

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★ 1

I live on 85th St so I decided to choose this gym given its proximity. When I went to sign up I saw the sign outside saying there’s a 3 day trial. So I went in and asked for that. The sales guy said that he can’t do it and can only do one day. There’s a BIG sign outside and it’s still there showing 3 days. 3
Days or 1 day doesn’t matter to me cause I was going to signup any way. But seems like unethical business practices so I decide to walk out. And then I also recalled that this same sales person had shown me attitude when I looked into joining this gym in 2023 when I used to live a little further away and was looking for a gym in UWS.

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★ 4

Staff is awesome. Machines and locker rooms are good. However, the weight room upstairs doesn’t smell great. I know it’s a gym, but I’ve been to other gyms where the smell is only moderate and I can leave without feeling like I immediately need to wash my hair. The smell upstairs is pretty oppressive, to the point where I avoid the weights.

Crunch staff, please add some air purifiers or look into a deep clean to help with this!

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★ 5

I'm thrilled to share my exceptional experience with Crunch Gym on 83rd Street, a truly outstanding fitness facility that stands out in the crowded gym scene of New York City. From the moment I walked through the doors, I was impressed by the positive energy and motivating atmosphere that permeates every aspect of the gym.

The equipment at Crunch Gym is top-of-the-line, with a vast array of machines, free weights, and cardio equipment to cater to all fitness levels and goals. Whether you're a seasoned athlete or just starting out on your fitness journey, you'll find everything you need to achieve your goals. The gym is always immaculately clean and well-maintained, creating a comfortable and inviting workout environment that makes you want to push yourself to new heights.

One of the standout features of Crunch Gym is the incredible range of group fitness classes offered. From high-energy spin classes that will get your heart racing to calming yoga sessions that will help you unwind, there's something for everyone to enjoy. The instructors are knowledgeable, enthusiastic, and dedicated to helping you achieve your fitness goals. The class schedule is convenient and flexible, with a variety of options to suit even the busiest of schedules.

But what truly sets Crunch Gym apart is the exceptional staff. From the front desk team to the personal trainers, everyone is friendly, approachable, and always willing to lend a helping hand. Whether you're new to fitness or a seasoned gym-goer, you'll feel welcomed and supported by the team at Crunch. They take a genuine interest in your fitness journey, offering guidance, motivation, and encouragement every step of the way.

The amenities at Crunch Gym are also top-notch, with amenities such as towel service, locker rooms, and a juice bar to help you refuel after your workout. The gym is also conveniently located, making it easy to fit in a workout on your way to or from work.

Overall, Crunch Gym on 83rd Street is a fantastic fitness facility that truly goes above and beyond to provide a positive and motivating workout experience for its members. With its state-of-the-art equipment, incredible group fitness classes, and exceptional staff, it's the perfect place to achieve your fitness goals and feel great while doing it. I highly recommend this gym to anyone looking for a supportive and motivating fitness community. Five stars all around!

Source: Google

★ 3

Meh... It's an ok gym for the price. They can do better at maintaining the equipment and cardio machines. The staff is very nice.

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★ 4

Overall nice gym, good lifting equipment, sauna, group classes and personal training.
However I’ve never been able to schedule the classes I wanted (yoga, Pilates) as they are always booked. I wonder how many weeks or months I need to schedule in advance.
The upper level is too packed with machines, it’s quite overwhelming that everyone has to be on each other’s face or ass. They should move some equipment to the first floor and basement.

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★ 5

Clean n friendly crew

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★ 5

This location is fantastic! Great equipment, clean, friendly staff. John is a solid manager

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★ 1

been going for two years. The weight room gets very crowded. They blast bad club techno remixes at every hour. Overall an unpleasant place to work out

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★ 5

A considerate, diverse and proactive group of people - including Lauren, Cali, Eduardo, Mark and Melvin - work there and make for a positive workout experience for me every time I'm there! Anthony has recently joined the staff and fits in well; always looking to make it easier for members using the facility.

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★ 1

Unreliable to open in time… almost 20x people waiting outside while no staff is onsite during regular operation time.

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★ 5

Nice gym with good, functioning, clean equipment. Staff was friendly, helpful, and accommodating when I signed up after my move. Markus, keep it up brudda 🤝

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★ 5

I joined Crunch hoping to start my personal training journey and was not disappointed in the least. I was paired with Jafar, who was the absolute best trainer you could ask for. He is kind, friendly, understanding, positive, and incredibly good at what he does. His knowledge mixed with work ethic and dedication to his clients is unmatched, and I was so thankful to have been able to work with him. Plus, he is hilarious and so much fun to train with. I have an autoimmune condition and Jafar was always considerate of this and made sure to tailor my workouts around my limits. He also always made sure I was good to go and never pushed me to an uncomfortable level. If you're looking for a great trainer who can get you results, Jafar at 83rd street is your guy!

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★ 2

The weight room is so crowded with machines/people that it’s become dangerous to during peak hours. I have a flexible schedule and am still blown away that 2pm on a Tuesday there is a line for the bench press? I go here only because it’s a block away from my apartment - but I would recommend if you’re lower in UWS just using the NYC rec center down by Lincoln center.

Tl dr, way too crowded! With both people and machines!

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★ 1

Never seen a gym this busy. Its so not good

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★ 5

Great gym and very kind and helpful staff. John, the director, always goes above and beyond if I ever have questions or need help with my membership.

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★ 1

I was told I could try out the gym for free as I wanted to see if I liked it enough to switch. However the rude guy told me when I came in that it would be a $10 fee because I was an active member. But would have been free if I wasn't. The person who told me it was free knew I was a member. I passed as clearly I was going to have lousy experiences in the future as well. Will likely be canceling my membership completely and going back to planet fitness

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★ 4

Good gym with all the equipment you need. I mostly use the weights and dumbbells, and there is a pretty extensive set of equipment. Has 3 floors, plenty of open space for stretching, abs, free weights, etc. Always is kept clean. Locker room is a little bit small but is clean and convenient. The only problem is that it gets very crowded if at busy times like after work; my workout then is based on what equipment is available. If you go any time other than 4-8pm on a weekday, should be plenty of space.

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★ 5

Great location with awesome classes, nice trainers, and very clean! The general managers John and Ali are very helpful, proactive, and nice! Highly recommend this location!

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★ 5

Great gym, tons of space for a NYC gym, non judgmental or intense like other crunches I’ve been too. All the staff is very helpful and friendly, and special shout out to John, very welcoming and helpful!

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★ 5

Thanks to John Radzik for helping us with everything for 3+ years and counting!

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★ 4

I’ve been going to this gym for about a decade. Checking in is an easy swipe. Several people who work there know my name and use it, which I appreciate. It’s clean, and my fellow co-members are courteous. I generally go early or mid afternoon; it’s not crowded at these times. They always have clean towels available. It’s a bit
more expensive than I would like, but in NYC, it could be worse. That’s the reason I’m doing 4 stars instead of 5, along with the policy of if you’re going to freeze your membership, it has to be on the first of the month.

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★ 5

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★ 3

I paid for a 6 week membership (shortest membership they offer) because I was traveling to NY for a couple weeks. The gym is nice and consists of 3 floors. Since it's in NY there isn't a lot of space to create the floor space I'm used to in other gyms but I can't blame that on the gym. I will say the top floor that contains the cardio machines and weights is extremely crowded not just with people but with the literal machines. It's honestly a tripping hazard at times but again that's probably because they literally don't have the room to make it bigger. I'm not a huge fan of some of the staff here, not the most warm or friendly. I didn't expect that from gym staff because normally they are very friendly and generally would show you around if you're a new member but I didn't get any of that treatment. So there goes a star for that. I will say there were a couple girls that work at the front desk that were very nice so I'm definitely not talking about the entire staff. This is a gym where you can get your workout in, sometimes getting some weight machines can be difficult since they don't have a large quantity so, all in all, it's just alright.

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★ 5

Staff were extremely welcoming and I had a great session! John in particular really took to the time to help out my group on Monday! Props to him for sure!!

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★ 5

Had a great time at this CrunchFitness, people were nice and welcoming. Lots of equipment and kept very clean. Shoutout to John he was awesome! Will be coming back to this location whenever I visit New York.

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★ 5

Good variety of equipment and space, clean locker rooms. Shout out to John for helping out!

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★ 5

Well-equipped gym in a great location. Good mix of machines and free weights (multiple sets of dumbbells and racks). I went around 9:00 AM and while busy, I didn't have to wait long for a machine or bench to become available.

Big props to John at the front desk - very helpful and hospitable!

I've been a member of Equinox and New York Sports club and while this gym doesn't have the amenities of an Equinox, it's more upscale and roomier than the New York Sports club locations I've been to.

I didn't need to put anything away but the locker room was clean and seemed big enough.

The gym is three stories: first floor is front desk, locker rooms, and a small functional workout area. The bottom floor is a larger functional workout area and for group classes. The second floor is free weights, machines, cardio equipment, and a small stretching area.

The one negative I found was there didn't feel like much space to do any kind of stretching on a mat: I was only able to find a couple smaller spaces and they were all taken. But I only spent an hour there so maybe I just didn't see it.

Overall I'd definitely return to this location when visiting the Upper West Side!

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★ 5

Great community gym. Great place to crush a workout. Big shout out to John, Ally and Mike for all their hard work and hospitality.

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★ 4

This is my go-to gym. It's the best one for convenience but not the best. The locker room is very small and only a very limited space where they crammed all of the lockers. There's, absolutely no space to get ready when it gets even just moderately busy. It feels like the locker room was an afterthought and they almost forgot about it until the very end. I have a problem when people are in my personal space. This experience is horrible for me since too many people are in my personal space and it's not like we can do anything about it, except wait or deal with it.

We often have to leave the locker room and wait for 2 or 3 people to leave if it's a busy hour and we need to change.

This location should either expand or move to Broadway and 79th where DSW used to be. That's a very nice space for them

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★ 4

Great equipment space kinda cramped tho

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★ 5

Great gym in upper west. All the amenities you need. John the director at front was very helpful. Great service.

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★ 5

Mike and his staff are super friendly and kind. Same goes for members. Highly recommend!

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★ 5

Sick gym, clean sauna

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★ 4

Clean location, friendly staff (although I wish the front desk was more consistent with greeting and acknowledgement of guests). Gym can get a little crowded so I'd recommend going early or late.

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★ 5

Been a member for several years. Love the gym. Great equipment and is well maintained. And super friendly staff. Melvin at the front desk is great, and John in member services is always helpful.

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★ 1

Can something please be done about the man who scream-moans with every rep most mornings? Does this gym have rules?

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★ 4

Pretty good gym. It’s pretty crowded and not very big. Good value compared to equinox

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★ 4

It’s OK.

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★ 5

I love this crunch

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★ 5

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★ 1

Okay gym - no longer cheap membership.

Way overbooked membership.

They never shampoo the astroturf.

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★ 3

Too crowded for me. The popular machines get taken and you'll just have to use the spare ones.

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★ 2

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★ 5

awesome and well run. John is amazing. 10/10 5 stars do recommend

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★ 5

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★ 5

John in membership was super accommodating and helpful in setting me and my family up with membership at great rates and flexible personal training sessions. If you’re looking to join, call John.

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★ 5

The staff is super helpful! In particular, John Radzik (membership director) is warm and welcoming and just helped me take a guest to one of my favorite classes crunch offers - cardio tko!

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★ 1

They tried to charge $35 for a free trial because I don't have a local ID even though I can prove I lived in uws for years...and the manager asks you to get memberships before the trial. It all looked very unprofessional.

Source: Google

★ 5

Sign up process was incredibly smooth, worked with John directly, he's incredibly customer focused, transparent, easy going and personable. The gym itself has solid equipment, great trainers and friendly people working the front desk. Highly recommend, and if you're looking for a new membership you can only go right asking for John

Quick update in 2.9.24
I unfortunately had to cancel my membership due to a change in circumstances and the team I worked with was so thorough and on top of it, worked through with me seamlessly. Also there is new equipment that really opened up the cardio space. This gym is great and even has improved since the time I was a member.

Source: Google

★ 5

Great place and service. Johnny was super helpful and nice. Thank you!

Source: Google

★ 1

EDIT - Response to the reply I received from the owner: The issue is not your policy; it was getting the wrong information over the phone, your lack of accountability/empathy when I walked in, and your operations manager never getting back to me. I’m sure it’s a great facility…but I won’t be going back. Best of luck with the

I called to get a visitor pass and was told I could get one and all I had to do was come in. I walked 20 minutes to get there, and when I did, I was told I would have to pay since I didn’t have an in-state ID. That was never mentioned to me over the phone and I saw an employee let another guest in without an ID right before me. The least they could have done given the mistake was on their end was to honor my free day pass. I was given an email to their operations manager and reached out to her afterwards , but she never responded. Very disappointing.

Source: Google

★ 5

A solid gym with a great staff - In particular, John in sales and mgt really goes the extra mile for members. Thank you John!

Source: Google

★ 5

Yes, things are tight here, but it’s NYC, and if you can accept that then this gym will be of great service to you. The staff are pleasant, the equipment and facilities are clean, and everyone seems easy to workout around. It’s a solid gym at an affordable rate.

Source: Google

★ 1

Highly unprofessional gym with gate keeping mentality for potential customers. Came in for a 3-day trial. We’re transplants so we don’t have a local ID. Used a piece of mail to verify our residency. We were able to attend the first day of our trial. The following day attended, we were under a time constraint so we weren’t able to discuss membership plans with the sales team — but would be back the next day. We were given the door. Our original entitlement of a 3-day trial was revoked. This is very unprofessional for potential customers and quite mean. Not all residents of NYC are going to have a local ID. Other means were verified the first day and confirmed. The fact that it wasn’t protocol is not our fault.

Source: Google

★ 5

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★ 1

Liz Barkin’s spin class has always been great. Today I took her chisel class. Really good. I hope she’ll do it on a regular basis.

Source: Google

★ 4

Hola buena noche porfavor quisiera saber si hablan espańol

Source: Google

★ 4

Still always crowded, but a good middle ground between the idiotically expensive Equinox and the just plain gross Blink.

Source: Google

★ 5

I don’t normally write reviews, but I had a really great experience with John Radzik, the membership director. I’m newer to lifting, and he took me around the gym, showed me the machines, and overall made coming feel like a good decision. 10/10.

Source: Google

★ 5

Sick gym! John Radzik is the man!!

Source: Google

★ 4

A little tight on busy days, but it does the trick.

Source: Google

★ 4

Surprisingly pleased with this location, especially given the affordable price point. There are some floor organizational changes that need to be taken. It’s almost impossible to navigate the gym floor or get the equipment you want without interrupting someone or dangerously stepping through equipment that’s too close together. Also, remaining open until 11 PM would be FANTASTIC. There are days when i skip the gym just because the commute + the workout puts me past 10 PM.
The crew are friendly and would easily recommend this location to others.

Source: Google

★ 1

Disgusting behavior from John Radzik. He denied me a free trial because I do not live in the Upper West Side. Nowhere else have I ever seen that you need to pay $35 for a free trial. Mind you I live within NYC, born and raised. I will make sure to further investigate how this is possible. This is discrimination to say the least. Something has to be done. Just from reading the other reviews he thinks its okay to treat people however he feels like that day.

Source: Google

★ 5

I love this gym! Especially this location. I’ve been a member for the past 5 years and can’t express how happy I am.
I want to give a special shoutout to John, thank you for allowing me to bring my little cousin!

Source: Google

★ 5

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★ 5

From the moment I walked in, John was extremely helpful in giving me the best experience with Crunch possible. Was hesitant to come here and now can’t imagine going anywhere else thanks to his direct support

Source: Google

★ 5

John is THE BEST!!!

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★ 5

Friendly front desk folks. Generally very clean and well maintained, just have to avoid peak time like 6-8pm. Best for the value in the UWS!

Source: Google

★ 5

Love this branch of Crunch! It’s feels spacious, welcoming, clean and the staff/ manager John is really friendly. I always have a great workout here.

Source: Google

★ 5

Awesome gym! Place is clean with plenty of equipment available for your workout. John is a really great membership director and was super helpful and friendly. I would strongly recommend Crunch for your regular gym workouts!

Source: Google

★ 5

I love CRUNCH! The staff is so friendly, helpful, nice, engaging, active and always available!! It's a big gym with tons to do. They even have classes and trainers, which are very beneficial. I'm so glad I joined and I enjoy every experience I have there!!!

Source: Google

★ 4

Love the gym because the machines are well maintained and the staff is particularly helpful. Was dismayed today because my Patagonia coat was stolen from the coat rack on the ground floor. It could not have been someone mistaking my coat for theirs because my coat had oversized bike gloves stuffed in the left pocket.

Source: Google

★ 2

the front staff us arrogant and unfriendly.

Source: Google

★ 5

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★ 5

Source: Google

★ 1

I signed up for a three day trial at crunch to see whether or not I am interested in joining , however I was denied a trial because I do not have a NY local ID . This is ridiculous. I moved to NY a few months ago, and now that I am settled I am looking for a gym membership. Will not be going to Crunch. Ridiculous policy.

Source: Google

★ 5

Source: Google

★ 5

I’ve belonged to a lot of gyms and I have always believed that the most important factor was proximity to where I lived. However, I go out of my way for Crunch w83rd. The facility is compact and can be busy but I’m always able to get the equipment I want. The locker room is consistently clean and lockers are readily available. Most importantly, the staff is friendly and helpful. There is no gym snobbyness and the employees seem to generally care about the clients. I had a particularly good experience with Membership Director John Radzik. As is often the case, it seems a gym will roll out the red carpet trying to get you to join, but then the service and personalization ends there. I had the exact opposite experience with John. He continues to be concerned with my user experience, remains acessable and regularly reaches out to make sure I’m getting the services I need. It’s that kind of personalization and general care which keep me a committed member of Crunch w83rd.

Source: Google

★ 2

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★ 3

The gym overall is fine but the lifting section is packed all the time. You’re kinda stuck going here cause there’s nothing else around the area for lifting, but be aware it is always extremely busy.

Source: Google

★ 5

Great facility - clean and new machines. John R was super helpful onboarding us.

Source: Google

★ 5

Awesome gym!!! John the director is the nicest guy ever! Definitely ask for him if you want to join!!!

Source: Google

★ 5

Great gym - John is awesome, make sure you find him.

Source: Google

★ 1

Got hung up by John when he asked me if I was interested in a membership and I said no after explaining I had received an email from crunch fitness saying that I signed up for information.(I don’t remember if I did sign up for any information from crunch fitness).

Source: Google

★ 5

Used to train here in the am for about a year. Great spot, lots of room and good people.

Source: Google

★ 5

Highly recommend asking for John Radzik to get you signed up with Crunch 83rd. He was extremely helpful with my membership concerns and was lovely to work with!

Source: Google

★ 5

Excelente trato por parte del personal . Las máquinas están en buen estado y Tenes gran cantidad . Lo recomiendo !!

Source: Google

★ 1

The manager is extremely rude and aggressive.
I had a class pass appointment, showed up exactly 15 mins after my appointment time, which is allowed by class pass rules. He won't let me in. Also threatened to fire staff in front of me. Very unprofessional. Avoid this place at all costs.

Source: Google

★ 3

Not enough squat racks. Like everything in NYC this place gets crowded.

Source: Google

★ 1

Beware of this franchise location. Don't believe a single word they tell you. Membership Director John Radzik was disingenuous in phone conversations and repeatedly fraudulently charged credit card even well after he wrote us that the account was canceled and that they wouldn't charge the CC anymore. They'll probably claim it was an oversight but I don't believe them because that would only be one more lie after a string of so many other lies.

Source: Google

★ 1

The gym is fine but the staff is horrible. If you're even one minute late too your reservation they immediately try to charge you $35 for a day pass… They try to blame it on classpass even though they're the ones making the decision and then try to use the opportunity to sell you a membership. It's super unnecessary since classpass reservations are 2 hours long and it's so obvious that they just want to use the situation to hit their membership quota. I would honestly never buy a membership there — very unwelcoming place that doesn't care about its customers at all.

Source: Google

★ 5

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★ 5

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★ 5

Great classes

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★ 4

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★ 1

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★ 2

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★ 5

I worked with John to signed me up for a summer memberships over the past few two years, he was very easy to work with and constantly checked up on me throughout the summers making sure that all was good and even gave me several guest passes for friends whenever I asked. He has made the whole experience very easy and takes the time to get to know the members at the gym. I would recommend for anyone visiting for the first time to ask for him at the front desk!

Source: Google

★ 1

Source: Google

★ 5

Great experience getting setup with John Radzik from Crunch fitness. Made things really easy and has looked after us really well. If you are thinking of joining, would strongly recommend asking for John. Every other gym in the area tried getting as much money out of me but John was transparent and gave us a great deal. Best customer service I have experienced in a long time and it's what convinced us to join Crunch!

Source: Google

★ 1

This location should have negative stars. The head of membership is incredibly rude and unprofessional.
He was insistent over email to schedule an appointment, which I did, but then he never showed. He sent 4 emails about scheduling, but never sent an apology for not being there!
The next day I went to Crunch with my roommate, who is a member. She said I could use her day pass. After the front desk took her pass, the head of membership began gaslighting me, saying it was my fault he missed the meeting. I walked out. My roommate plans to find a new gym with me. Crunch lost business from both of us.

Source: Google

★ 5

John R. is always really accommodating and helpful. Very nice guy who’s passionate about what he does! Thanks for all your help, J!

Source: Google

★ 5

Source: Google

★ 5

Wow! Amazing staff at this location will literally help w anything. John membership director is basically a super hero! Kind friendly and amazing are just a few ways to describe him. If you need a membership walk in go the front and ask for john specifically!!!

Source: Google

★ 1

Very unwelcoming place. I went for the free trial I subscribed for with my girlfriend because we both were trying diferente gyms around the neighborhood to pick one to sign up. The front desk guy was very rude, making fun of “bringing guest” to the trial and not even letting us talk. Also said that to workout we would have to sign up right away or pay for a day-use otherwise we should feel free to walk away. That’s definitely a place I’ll never come back, the free trial of the customer service it’s enough to see it doesn’t worth it, LOL.

Source: Google

★ 1

Very crowded and unfriendly. A lot of the equipment is old and needs repair and there’s not enough of it. Not enough benches or room for free weights. Not enough leg machines. Sauna is tiny and smelly. Locker rooms are extremely tight; there’s hardly enough room to turn around. Not worth the money.

Source: Google

★ 5

Source: Google

★ 5

Accidentally left my sneakers and sweater in a locker and the front desk lady was so kind to grab them for me. Really appreciate it!! TY

Source: Google

★ 5

Full range of equipment, good clientele and staff. Found what I needed even at peak hours

Source: Google

★ 3

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★ 5

Ivan Padillo is a true Master Trainer! He was recommended to me because of my wonky left knee, and he truly lived up to what I’d been told. He was very aware of how my knee was doing during the array of his exercises, and had modifications and different approaches at the ready if I needed it. He is extremely knowledgeable and encouraging.
All this, PLUS being a real gem of a human being. Book him now!!!

Source: Google

★ 5

Source: Google

★ 5

Great location, the upstairs is nice & open and normally not too crowded. Great space downstairs for personal workouts, too. recommend

Source: Google

★ 5

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★ 5

Source: Google