★ 4

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★ 5

Clean with lots of machines and equipment.

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★ 5

Mike the owner actually works in the facility and is a great guy. Super clean, well run gym

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★ 1

Terrible gym. Broken machines, loud music, and they charge $60/year for ‘maintenance’ that never happens. Tried to downgrade that asked for $40 fee. Canceled one day before renewal and they’re still taking money for another month. Total scam.

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★ 1

Lack of communication and through phone call is ridiculous. I’m trying to cancel and they aren’t getting back to me

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★ 5

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★ 5

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★ 5

I've been a member since they opened this location. Staff is always friendly and helpful. The place is immaculate. Hardly ever wait to get on a piece of equipment. Wouldn't go anywhere else.

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★ 5

Clean, friendly place to work out. Plenty of space, good equipment. The owner is often present, and it makes a difference! My favorite gym!

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★ 5

Like the new arrangement at the gym

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★ 4

I visited for a 3 day trial in 2021 and was unimpressed back then as several pieces of equipment and other parts of the facility itself were in a state of disrepair.
I did another trial visit this past week and felt that my overall experience this time was much better. I only noticed one cable machine that was broken. I did a warm up jog on a treadmill and observed that all or most of the other treadmills and ellipticals were running. The same improvement could be said for any other cable machines and equipment I came across by the free weight section.
It appeared there was only one staff member working that evening who I interacted with. He was welcoming, professional and handsome. I felt I had great service from him as he provided a tour and answered any questions I had.
The only issue I had on this visit may be with some of the clientele and hygeine. There was a very strong body odor smell lingering in the free weight section. As if people came to exercise in dirty clothes, got sweaty and did not clean up after themselves. I would also love if this location got a roman chair or similar equipment for exercises involving the core.

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★ 5

Great gym and great people for the most part 🫵😉

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★ 5

Exactly what you are looking for when considering a gym. Clean and modern equipment. Nice spacious, well lit environment.
The hydromassage chair is a must try. They even have tanning booths, well booth since only 1 works I guess...
I have personally seen people of all ages and body types there so it is a comfortable place to get the blood pumping

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★ 5

Great gym, nice staff. Has everything a moderately experienced lifter would need.

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★ 4

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★ 1

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★ 5

Super nice staff

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★ 5

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★ 5

Well kept, friendly facility with professional staff. Much better than the tonawanda location.

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★ 1

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★ 3

I like this gym a lot. Everytime I come it’s never to busy. The only thing I would like to see is MORE/NEW equipment. The other crunch locations have newer equipment like hack squats, booty builder machines, etc. I think this location should definitely upgrade too. I know this gym is smaller compared to the other two locations nearby, but if they swapped some of the old machines out.. it could work.

I know I can’t be the only one thinking it lol but other than that, the gym is great.

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★ 5

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★ 5

This location was clean, no broken equipment, and staff was attentive and friendly!

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★ 1

SCAM GYM! DONT SIGN UP... Equipment is low quality and falling apart. I had a friend visit the facility as a guest for one day. I had trouble using my guest privileges because the "bouncer" (or "coach" as cruch calls it) forcibly made them sign up for a membership as we checked in together, after, they proceeded to get injured while using the equipment because the treadmill broke. I wasn't happy with the quality of the machines too (weight cords were snapping, pads are worn down into the foam, treadmill tread is so loose it detaches from the machine, ect) :c

NOPE WE AINT DONE YET THO! After we both decided to take business elsewhere, crunch, won't cancel the membership. Both my friends and I had to cancel our cards and call our banks to get this situated. Because even after emailing, and getting called 3 times with someone threating us not to cancel our membership they are still charging us. But instead of regular $25, nope they've been charging that, plus, the cancelation fee on top since we canceled $85 total for about 3 months now. So now after 3 month of not going to this gym we spent $255 each.

Thanks for reading. If you are a customer try to go elsewhere. It's way cheaper in the longrun and most gyms will maintain their equipment more regularly for the same price or even cheaper.

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★ 5

Awesome gym. Been coming here on and off for about 4 years and has all the equipment you'd expect a gym to have. Always get a great workout here

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★ 4

Pretty solid gym. Missing a few things but overall good

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★ 5

Mike is probably the nicest and most genuine gym owner I've met. Super cool guy and keeps his gym clean, unlike Planet Fitness!

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★ 5

I contracted hand, foot, and mouth from Planet Fitness on Maple because they never fill their paper towels and no one was cleaning their machines as a result. I called and they told me "it's not their sole job to be checking the paper towels." and that the customers should be bringing it to their attention. I should not have to tell someone about paper towels every time I go. I even went back two months later and walked right back out because the paper towels were STILL empty. So I canceled my membership with them and signed on with Crunch. Literally my first day here and a worker (I'm assuming a manager or possibly the owner) was literally cleaning down the treadmills! I was so impressed. Every time I have gone someone is doing some kind of cleaning and I love that. I also love that they use regular towels for wiping down the machines because then you know towels will always be available. It's also not as crowded as PF which is nice. I feel like the workers here actually care. I will definitely be using Crunch as my gym from now on

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★ 1

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★ 5

Love it

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★ 5

Give you no excuse not to go to the gym. They have child care and a sauna which is great I love it.

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★ 5

A bit on the smaller side for a gym but a very friendly and inviting atmosphere. Staff (Jamie) was extremely helpful and attentive, full of knowledge.

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★ 5

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★ 5

Very clean facility, super friendly staff. They aren’t pushy about sales, the gym is never too crowded, and their rates are super affordable considering all the amenities.

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★ 5

Really good gym. Plenty of equipment. Sign up to free trail to see if this gym works for you but for me it did the job.

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★ 5

I love this gym because it’s usually not too busy and I’m always able to use any machine that I had planned. I’ve been a member in gyms for years and the staff at Crunch Amherst is unmatched. They are so friendly and the whole gym gives a community/neighborhood feel. Shout out to management they are so understanding and always are there to listen and help in anyway they can:)

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★ 5

Love this place. Great staff always friendly and very knowledgeable. Sam is a great trainer and really knows her stuff. The atmosphere is really nice. I go at all different times and it’s never overly crowded. I’m so glad that they stayed open otherwise I’d be lost without them!

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★ 5

great equipments and reasonable price

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★ 4

Great classes, friendly staff, easy going with guest passes and very reasonable prices. I just wish they had more classes available.

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★ 5

Best gym ever!!!

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★ 5

This location specifically is the only one to go to. From the cleanliness down to the awesome manager Renee, I wouldn’t go anywhere else to work out! She makes women feel comfortable, will answer any questions without being too busy, and is CONSTANTLY seen by patrons cleaning and interacting. I am so happy to have joined this gym! It’s important to feel welcomed and wanted, not just a nameless member. Keep up the amazing work!

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★ 5

Great Gym! So sad to see it close and hope that the staff are transitioning to the tonawanda location and make it as nice and clean as the amherst one!

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★ 5

Love this gym! They have made so many improvements in the last year and the manager Renee is wonderful. The gym is always clean as well as the bathrooms…new rags out regularly and staff vacuuming/cleaning which is so important for a gym.
Her staff are all very nice and helpful. So sad to see this location close and hopefully Renee and her team go to the tonawanda location!

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★ 5

Wonderful staff. Nice environment. Good Place to workout

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★ 1

The whole company is trash

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★ 2

Lately there’s been a lot of construction, blocking all of the machines I wanted to use. There isn’t a notice of when they would be done with this construction, it seems to come out of the blue.

If you need to use the squat stands or cardio machines, I would recommend going to the one in Tonawanda.

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★ 5

As someone new to fitness, this place has a good vibe and doesn’t feel judgemental

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★ 5

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★ 4

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★ 5

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★ 5

Clean, always benches open, and an awesome staff. Love it here!!!

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★ 5

I love this Crunch location. They are regularly adding updates and new equipment. The staff is very friendly and welcoming, and they keep their social media updated re: classes, closing, etc.
I don't feel judged by other members here, either. Everyone seems to mind their own workout and shares/wipes down equipment.

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★ 5

Es muy amplio, excelentes maquinas muy buen esta, el personal es muy atento siempre tienen una sonrisa a la hora de atender a los asistentes

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★ 5

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★ 5

The staff is welcoming, the facilities are clean, easy means for the patrons to clean equipment after use, it's never too busy, and there's everything you need in all the equipment available and then some.

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★ 4

Nice gym. Small but good. Great staff. People here clean up after themselves when they’re done.

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★ 5

Great gym and very clean

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★ 5

Love the atmosphere

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★ 5

I’ve just started my membership and so far I’m very impressed and felt like the staff was non judgmental or rude. The one one Sheridan is a bit smaller than others. But the benefits are great when I’m
In the area before work. Price is fair and no complaints.

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★ 5

If you're reading reviews to decided whether or not to check out Crunch Amherst, focus on the ones written since January 2022 and after! This gym is under new ownership since then, and the new owners have made every effort to improve the facility. They have also added/upgraded equipment. One of the owners, Mike, is awesome! You'll often find him at the front desk, in the morning, greeting members, chatting with his employees, vacuuming, mopping ...... you can tell he really loves that place!
I've been going to this gym since 2018. I did personal training for a while, and now I go to the group fitness classes, which I love! The instructors are awesome, and so are the members ❤️

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★ 5

As the first gym I decided to go to, I absolutely love it. The people and the staff are super chill and approachable! I come her 5/7 times a week. Since this is a "smaller gym" it never feels overcrowded. I love it!

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★ 4

Solid place to get a workout.

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★ 5

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★ 5

Best gym I have ever been a member of. Both the staff and the members provide a comfortable place to work out. The gym is always clean and they always have staff members checking to make spray bottles are full and the equipment is working properly. They are under new local ownership and you can just tell that they are very passionate about making this gym an awesome place to workout. I would highly recommend this Crunch to anyone looking for a gym! Best value around.

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★ 5

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★ 5

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★ 4

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★ 4

Lots of space, clean, all age groups, tvs on equipment need updating

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★ 5

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★ 5

Nice gym constantly improving and getting much better

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★ 5

Great gym- courteous staff, always so clean, great equipment and convenience!

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★ 5

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★ 5

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★ 2

It's a converted K Mart or something and the lighting makes you feel like someone's holding a gun to your head in a desert interrogation facility designed to make you lose all sense of time and space.

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★ 1

As a woman, I would not recommend this gym to any female-identifying person.

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★ 1

Horrible gym.

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★ 5

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★ 5

Very clean love yhis location so friendly

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★ 1

Emailed them several months ago to ask about how to cancel my membership. They never got back to me, but continued to charge me.

Called and was told I either had to stop in or mail a letter, which isn’t a big deal. But why couldn’t they have told me this in email before continuing to charge me? They won’t refund me, either.

They also only have 1 squat rack.

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★ 5

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★ 5

Great gym with welcoming atmosphere!

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★ 5

Great customer service 👏👌🏽

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★ 5

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★ 5

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★ 5

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★ 1

I got charged on 11/19/20 which is when all the gyms are closing for "orange zone".
what am I being charged for?

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★ 2

I tried canceling my membership well before they reopened due to COVID. It took almost until re-opening day for the manager to get back to me and all they said was " I will take care of it sir". Now I received a bill for September. Can't get anyone to call back because supposedly no manager is on duty at Amherst branch, ever!

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★ 1

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★ 5

The staff is excellent, especially Mike.

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★ 2

75% of the treadmills are broken, every day brings a new fatality of one or two machines. Everything is dirty especially the locker rooms. Only redeeming thing is the price.

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★ 1

Yesterday I left Crunch Fitness a message about a fraudulent account opened in my name. A few days before, I called the number on my bank statement only to be left on hold for 49 minutes while they “try to figure it out” then said they’d call me back within a day (they didn’t). The team on FB gave me an email to contact (as it’s “the easiest way to get in touch with our team!”) which will soon be going on 24 hours with no response. When your credit card number is stolen and used for their benefit don’t expect them to do anything about it. Now I’ll be filing a police report for whoever did this and leaving a review where ever I can about my experience with Crunch trying to get this fixed.

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★ 3

Not a bad gym. Only has one squat rack, and no DL platforms. Sometimes stuff is out of order & it takes awhile to get fixed. It's kinda chilly, too, even for a gym. Has lots of resistance & cardio machines if you're into that. It's clean and well lit. Has a good mix of customers: young, old, fat & fit. Priced for what it is.

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★ 5

I've been a member here for almost 2 years. The staff and clientele could not be any nicer. I really feel at home here.

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★ 5

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★ 4

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★ 4

Very big workout area

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★ 4

Very clean nice staff lots of equipment not to packed

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★ 4

I like it here! Shannon, Mike and especially Victoria and Jamie are absolutely wonderful! They encourage and work with you! The clients are pleasant too. I am social so some conversation when I'm on the treadmill works for me!

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★ 4

It is a good place to work-out; plus management is really nice "Mike". Not sure if it is Micheal but very nice and underatanding guy!

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★ 1

There are 3 Crunch facilities in the area.
This one is by far THE WORST.
The equipment pictured on the website is NOT at this location.
Poorly maintained.
Basic equipment that is broke alot.
Always out of paper towels.
They can't even keep the clocks running correctly.
Way better gyms elsewhere.

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★ 1

This place is the worst. My daughter was a faithful customer. She went off to college and tried to cancel her membership. They refused to cancel unless she came into the gym. She was home this weekend and finally got into the gym to cancel and they told her she had to pay almost $100 and they wouldn't cancel until she did. Biggest scam ever! She had not been to the gym in 3 months and they refused to cancel on the phone. Don't waste your time with a place that takes advantage of young college students. There are plenty of better gyms in the area!

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★ 1

I would give this place negative 99 if I could but they just care about taking your money even if you dont fo to the gym. The customer rep said that my account was cancelled but it was just frozen and I got charged. I had to spend 1 hour just trying to get get them to understand, and I had to cancel again. Dont go there

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★ 1

Tried to cancel multiple times but still charges me, much better off with la fitness. Easy to cancel, access to pool and heavy bags. Even if it’s a little more I’d rather spend money with people who do good business.

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★ 3

Nice gym for beginners and elderly. Not for the serious powerlifter and bodybuilder.

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★ 5

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★ 3

Small. Nice gym but they have ONE SQUAT RACK. Just one. ITS NEVER EMPTY. I’ll be ending my contract only because of that. Whoever wants nice quads you won’t get them from this gym with only one squat rack and 2 Smith machines like who uses those take those out!!

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★ 1

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★ 5

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★ 1

Horrible billing.

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★ 5

I love it, very nice and friendly staff

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★ 5

I love being able to get in, do what I need to do and get out. Staff is friendly, there are more than enough machines, so it's always possible to get a good work out in.

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★ 4

Very friendly staff, always clean. Rarely waiting on a machine unless it's 6pm. Only problem I have is that besides the 2 Smith machines, there's only one squat rack.

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★ 5

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★ 5

My favorite gym that I have ever worked out at in this area

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★ 1

This place is a joke.
My wife cancelled her membership 6 months ago and the trainer/ so called manger TIM is still charging her, he credited her once and now he's back at it again ( charging her).
Whata scam artist.
I think it's time to lawyer up.
ENOUGH IS ENOUGH.

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★ 3

Nice gym. It's clean and relatively big.. but they need to invest into another squat rack. There is absolutely no need to have 2 smith machines and 1 regular squat rack. Every time I have been here, that rack is taken so I have not been able to perform squats or barbell overhead press in weeks. Their barbells suck as well, very slippery and uncomfortable to hold during row work

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★ 5

Love it there! Very clean!

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★ 5

Smaller and descent equipment!

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★ 3

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★ 3

Don't forget to bring a quarter for your shopping cart. Also be prepared to bag your own groceries.

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★ 2

Very inconvenient hours

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★ 5

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★ 2

Going downhill as the owner is not putting money into new equipment and repairing the current equipment.

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★ 5

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★ 3

Good gym for your everyday customers. Trainers don't do anything to help regular members. I constantly see people who obviously need help and it would be nice if a trainer offered a free tip so they don't hurt themselves. The "free training session" is a joke and not taken seriously by the trainer. These people need your help!

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★ 5

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★ 4

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★ 4

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★ 5

Love Crunch!! Have been a member for over a year and wouldn't switch. It's laid back and friendly. Only annoyance is sometimes the music is too loud when there's a class but other than that I'm completely satisfied.

REVISED AFTER ANOTHER YEAR:
I joined Crunch over 2 years ago and am still going strong. I have body issues and this is the only gym I've ever been too where I don't feel like I'm being judged by other participants. It's a good place to go and sweat. I just use the machines and for $10 a month it is worth the price. The managers are nice as are the staff. Sometimes the college kids who work there may be too interested in their phone to talk to you, but to be honest, I don't care. I'm there to work out and nothing less. Crunch is what I want from a gym.

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★ 5

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★ 5

I love the atmosphere, the people are very professional and friendly. Locker rooms are clean and so are machines. My favorite gym to date!

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★ 5

Only been there 2 days and already i love it 20/month and i get all the benefits.classes.buddy passes. Hydromassage!!!!!

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★ 5

Received personal training from here, and Josh was excellent. Only about $10/month, plus annual and personal training. Altogether, I'm quite glad I started getting into shape here.

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★ 1

Friendly place, nice equipment, relatively clean but hold onto your wallet. First, you have to quit in writing TO A MANAGER...and typically NOT on a weekend when they only have staff there. Ironic how they trust their staff to TAKE money and start a membership, but not terminate a membership. In my case, I could not get to the place during the work week since I work in a different direction and I missed the December quit date which means I got charged the yearly $29 fee AND the January fee even though it was January 4th when I went in and complained that I was trying to quit and could not on a weekday. I asked that they call a manager on the phone and while they did-he would not get on the phone with me.

If working out in the morning and then showering so you can leave directly to work is important to you, then don't go here either. That was my original plan but by 6:30 am they were running luke warm water.

Source: Google