★ 5

Great Gym and its very clean the staff there do a tremendous job with the cleaning , very good machines and there are trainers on the floor at all times whenever you have a question or need help about a specific machine they have no problem assisting . If you are looking for a trainer ask for henry he is a very great trainer !!

Source: Google

★ 5

I went in crush this morning. I was assisted by Dahlia and I was very well received and treated. Great location and complete service!

Source: Google

★ 5

I had an amazing experience at Crunch Fitness in Chelsea. From the moment I walked in, Dahlia made the entire tour smooth, welcoming, and incredibly informative. She knows this facility inside and out and answered every question with confidence and enthusiasm. Her energy, professionalism, and knowledge really stood out. She’s the main reason I’ve decided this will be my new gym. If you’re thinking about joining, ask for Dahlia—she’ll take great care of you!

Source: Google

★ 5

I visited New York City from Washington, D.C. and had an awesome experience at the Crunch Chelsea gym thanks to Dahlia-Rose. She was incredibly attentive from the moment I walked in—welcoming, knowledgeable, and genuinely helpful.

Her energy is super dope, and she made the whole visit smooth and enjoyable. You can tell she really cares about the members’ experience. If you’re stopping by, definitely hope you get to connect with her. Highly recommend!

Source: Google

★ 5

I was in the city for a few days and I needed a pass I met Dahlia Rose and she helped me understand how it works
I’m really grateful for meeting her as she made things easier. I will be coming back next time I am in town

Source: Google

★ 5

Dahlia Rose was so nice and helpful at the front desk. I’m new here and she helped me get acquainted and really feel welcome. It’s been a great start to my time at Crunch.

Source: Google

★ 5

I never have the time to write reviews, but my recent experience in NYC compelled me to share. I needed to find a gym and stopped by Crunch on 19th Street, where I was warmly greeted by a vibrant and friendly staff member named Dahlia Rose. She thoroughly explained all of the options available for my two-week stay, and I’m now all set with the gym. I've only ever had bad experiences with gyms in NYC in the past, but thanks to Dahlia, I am confident I'll never use another gym in the city again. I highly recommend Crunch on 19th Street! If you’re lucky, you’ll be greeted by Dahlia Rose!

Source: Google

★ 4

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★ 5

First time at Crunch Fitness and Dahlia Rose was super helpful in making sure I had liked the gym before going to any gym. I love it here and definitely will be back to Crunch Fitness and start my healthy journey!

Source: Google

★ 5

Dahlia Rose at the front desk was such a sweetheart! Her service was swift and informative. She took me through all the available plans and helped me settle on what was best for my short trip.

I tried another gym before but this but the facilities and equipment choices at Crunch absolutely blew me away! I will definitely be back with no hesitation and will be recommending my colleagues and friends to do the same!

Source: Google

★ 5

Dahlia is the most helpful Crunch employee. Amazing kindness and so helpful. Crunch is lucky to have her!

Source: Google

★ 5

I was using the Crunch in Chelsea while traveling and Dahlia Rose was particularly helpful, especially early Saturday morning. The club is fun, solid, and the extra help was very, very nice.

Source: Google

★ 5

Dahila helped me get set up for a day pass while I was in NYC and I was honestly blown away by how kind and helpful she was. Her being my first point of contact her has me excited to come and I want to tell my friends about this gym I feel like it’s way better my experience equinox

Source: Google

★ 5

Great assistance at front desk served from Dahlia Rose who provided help navigating this new gym experience for me. Facilities were pristine condition and staff were very friendly and welcoming.

Source: Google

★ 5

Great gym! Has everything you need for a great workout. Dahlia was super helpful and welcoming — thanks again!

Source: Google

★ 1

Horrible front desk staff

Source: Google

★ 5

Great gym with everything you need; Louis was amazing to work with

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★ 5

⭐⭐⭐⭐⭐

Visiting from Miami and had an amazing experience at Crunch Gym Chelsea! The staff here is incredibly friendly and welcoming - they really made us feel at home during our visit to NYC.

Special shoutout to Dahlia Rose who was absolutely wonderful and so helpful throughout our visit. Her friendly attitude and assistance made our workout experience fantastic. It's clear this location prioritizes excellent customer service.

The gym itself is well-maintained with great equipment and a vibrant atmosphere. As out-of-town visitors, we really appreciated how accommodating and professional everyone was.

Highly recommend this Crunch location if you're in the Chelsea area - the staff truly makes the difference!

#CrunchGym #Chelsea #NYC #FriendlyStaff #GreatService

Source: Google

★ 1

I’ve been a Crunch member since 2020 and this location has been nothing but frustrating. it's always pack now but the staff!!!....
When I went in to pay my bill, the staff charged me a late fee even though it was still the first of the month. This is actually the second time this has happened, and when I tried to explain, I was told “the machine didn’t take it.” That’s not a good excuse.
I’ve also been trying to downgrade my membership from Passport to a regular one for months, and I keep getting the runaround. It’s not really about the extra money — it’s about the principle and the poor customer service.
The staff here are unhelpful and often give attitude instead of being welcoming.

Source: Google

★ 5

First time at this location, dahlia rose was so helpful and so sweet ! I’ve been to a few crunch locations already but this one is my favorite! Clean and exceptional service.

Source: Google

★ 5

Came in to check out the facilities. Dahlia-Rose welcomed me in and was amazing in telling me all about the club and the pricing. She showed me around the club and answered all of my questions. Amazing customer service.

Source: Google

★ 5

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★ 5

Great Crunch and Dahlia-Rose at the front desk was super helpful and friendly! 😀

Source: Google

★ 5

This Crunch location is very welcoming when I’m in the city and Grant was a big help with getting me started to workout for the day ! Highly recommend !

Source: Google

★ 5

Great location with great variety of equipment! Staff very helpful & facilities are maintained well.

Source: Google

★ 1

No. This gym is cheap and gross. The towels are Awful!!! The locker room cleaner sprayed febreeze everywhere while we were showering. That is a stupid move and hazardous. I couldn't breathe inhaling this cheap odor. The machines need daily heavy sanitizing.

Source: Google

★ 5

Amazing experience. Dahlia Rose was super friendly. She went above and beyond to help me out. I’m new to the city so joining a new gym was daunting for me but Dahlia made the process seamless and answered all questions professionally.

Source: Google

★ 5

Nice and quiet on a Sunday afternoon.

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★ 5

Just took a short term membership while visiting the city, thanks Dahlia Rose for the gym tour and being so accommodating.

Source: Google

★ 5

Dahlia Rose was amazing! Very helpful in getting me setup with a membership.

Source: Google

★ 1

I recently moved to NYC and visited this location to try the gym using a valid free trial. I showed my work ID (I work in a NYC office), explained that I’m living in Chelsea with a relative, and even provided an address with my last name on it. I also mentioned that I have Wellhub access through my employer but wanted to try the gym first before committing.

One staff member let me in, but the general manager, Louis Rosales, later stepped in and insisted I provide a bill with my first name to prove local residency. I was told I would have to leave or pay for a day pass. Despite multiple valid forms of ID and clear context, the interaction felt more like a power trip than genuine policy enforcement. It came across as rigid, unwelcoming, and frankly, immature.

The only bright spot was Jamal LockLear, who reached out in advance when I signed up for my day trial and offered a great two-year deal I likely would have accepted if this hadn’t happened.

The inconsistent treatment and unclear guest policy made for a disappointing first impression. There are plenty of gyms in NYC that operate more professionally and actually encourage new members. I would not recommend even considering this location to any newcomers, especially recent grads, until they seriously address how their front desk and management treat prospective members.

For what it’s worth, Lifetime let me in with my Wellhub ID in under 60 seconds. Not a bad upgrade for just four dollars more a day.

Source: Google

★ 5

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★ 5

Amazing gym and the staff was super helpful. Dahlia Rose made us feel welcome and helped us get familiar with all the gym had to offer!

Source: Google

★ 5

Gym was awesome. Staff, especially Dahlia Rose was super helpful getting us going. Will definitely be back!

Source: Google

★ 5

Great gym & location, Dahlia at the front desk was extremely helpful and accommodating!

Source: Google

★ 5

I just want to update my review and say I love this gym so much I have yet to learn of the employees names(🥲😅) but I always feel very welcomed and comfortable in this gym. I love the aesthetic of it, it doesn’t get too crowded &The equipment is always working. The only thing I would say is I believe they’re the only crunch location in Manhattan that does not have a sauna. Other than that 10/10

Source: Google

★ 5

short: It's a fun and clean place to work out with classes, showers, and towel service included. The ambient lighting is beautiful and inviting.
money-saving tip: check with your employer to see if you're eligible for the corporate rate, which is about 30% discount off the monthly rate

long: I inquired about the corporate rate for my employer. I was excited to learn that it's about 30% off. I met with Louis that day after work. He gave me a tour and explained things. I really appreciate the exceptional experience he provides. I signed up immediately. The place just feels right. Unlike other gyms like Planet Fitness and blink where I want to leave as soon as possible, this place I actually want to stay, relax and recover, then workout more.The classes really make the membership price alone worth it. I work in an office so I'm sitting down all day, therefore I need movement and I get it from the classes. I did sign up for a dozen personal training sessions, and it's worth it. Jordan, the lead personal trainer, is very knowledgeable to a point that it shows he has a master degree in it. My personal trainer is Octave, a former soccer player. He is very patient and positive. This is the first time that I felt that the personal training was actually customized for my goals. In the past I had a personal trainer at blink and the guy seemed to have one general plan for everyone because he didn't incorporate anything I asked for and when I confronted him about it he insisted that I need a general plan to get in shape. I canceled after the third session. Max and Brandon are also great. Now, this location does get crazy crowded, especially on Mondays. Basically: Monday to Wednesday is crowded. The great thing is that almost no one does legs at this location,so those machines are available every day and night. The first day I went, a girl had her personal belongings scattered on the machine and on the seat of a leg machine. I thought it was the girl on the next machine and she informed me that the girl is on the other side of the room. I approached her to ask if she finished using the machine, while she was busy crab-walking with a resistance band, and she told me that she had one more set to do. I was like oh no not on my first day I can't tolerate this, so I went downstairs and informed Louis that a girl was holding a leg machine hostage while she was doing a different work out at the other side of the room. He went upstairs and took care of it right away. Ever since, I mostly just do legs, personal training, and classes. I am very happy here. In comparison to Equinox, which I also joined, this is the smart choice: bang for the buck, and no twelve month commitment. Equinox does have refrigerated minty fresh towels that I do love. Highly recommended.

For anyone looking for great classes at Crunch I recommend the following:
- Michael A - Chelsea & Tribeca
- Mitchell - 54th

Source: Google

★ 5

Dahlia rose provided a fantastic service experience! Great attitude and provided a great experience.

Source: Google

★ 1

I really like the facility and the variety of machines at this Crunch location: everything is clean, well maintained, and great for a solid workout. However, the front desk staff completely ruined the experience for me.

In particular, there was a Black woman and a Latino(?) man (around the same height as her) who were incredibly rude. When I checked in with ClassPass, the man made a snide remark: "Oh, you’re trying to go to the gym for free, huh?" which was not only inappropriate but also made me feel extremely uncomfortable.

For the record, I pay more to reserve a gym session on ClassPass than your gym’s day pass. I assume he was upset because he couldn’t upsell me on a membership, but that’s no excuse for treating a guest like that.

I’ve visited other Crunch locations and have never been treated this way. Really disappointed in the customer service here.

Source: Google

★ 1

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★ 5

I was confused on the breakdown of the crunch membership but Dahlia was super helpful and really helped explain the protocol. Super happy with the customer service!! 😊

Source: Google

★ 5

Dahlia-Rose works the front desk and is very lovely. The gym is very nice and I highly recommend!

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★ 5

Gym, trainers and staff (Ari, Jordan, Dahlia Rose) are great! Convenient location and good space.

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★ 5

Muy buena experiencia muchas máquinas y el personal altamente capasitado

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★ 5

Dahlia rose was amazing and found the proper help I need to figure out my gym needs. Thank you so much

Source: Google

★ 5

Excelente pero dejen de poner agua al habón jaja

Source: Google

★ 5

As someone that is from out of town, the 19th st location of Crunch Fitness is a great spot. The location is relatively easy to access considering where it is. It has far more than basic options for equipment; you should have no problem getting a great workout in here. And the staff was very kind. Dahlia Rose made the process of me getting a day pass extremely simple and explained to me where everything was in the gym. As someone who travels often, this is one of the best gyms I have used. Whether a hardcore gym rat or a more passive gym goer, this is your best option. Great spot!

Source: Google

★ 5

Weights are sufficient and approximately 50% full on a Thursday morning but got more crowded later that morning.

There were serious fitness folks around, some with trainers; but compared to other locations, saw some folks with their phones out on the main floor… to have their conversations or filming their workout. There is also a DJ booth in the middle of the staircase with a sign that invites you to join 1st and 3rd Tuesday of the month for working out to DJ mixes. The group fitness classroom looked a bit small but tidy.

Layout is sensible and spacious, at least when it’s not crowded. Machines are mostly upstairs, with some downstairs also.

Lots of trainers about.

Showers are great. Spacious stalls with glass doors, decent pressure and piping hot water. There are towels by the lockers. The hair drying area was tidy. I’m glad they had racks for hair dryers and flatirons.

Didn’t see many water fountains so be prepared to bring your own or buy from the front desk.

Source: Google

★ 5

I will definitely be joining this gym! Dahlia was so helpful and informative!

Source: Google

★ 5

Dahlia is a queen. Always such a friendly and welcoming host. It makes coming to the gym at 6am enjoyable!

Source: Google

★ 5

This gym is amazing!!! Very clean and the best equipment I’ve seen. Look for Michael at the front desk if you’re looking to join. He’s super cool and will answer any question you have

Source: Google

★ 5

Dahlia Rose is so sweet and welcoming! This crunch is clean, friendly, and perfect workout spot.

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★ 5

Dahlia rose is the best! She greets everyone with a smile every morning. She makes the gym feel welcoming and like a comfortable place.

Source: Google

★ 5

Awesome gym. Dahlia Rose was awesome, provided an excellent intro to the facility and great explanation of all services, programs, and equipment. We just purchased a condo in the neighborhood and Crunch on 19th is the perfect choice for our neighborhood gym. Facilty is clean, well maintained, and managed. Highly recommended.

Source: Google

★ 5

Dahlia Rose was amazing! really helpful and very nice. She help me go trhough the subscription and walk through the gym and facilities.
The gym is also great, I like the facilities and the many locations which make it very convenient!

Source: Google

★ 5

Dahlia rose is the best. 10/10. Always great service!

Source: Google

★ 1

two week ago I requested a week trial at the Chelsea branch. Max called me and he was helpful. I worked out and really loved everything. I'm in new york for a work and will be couple of month. So my bank card was ordered and not ready for this moment and i was not able to pay by card bit i had apple pay but it does not work. the machine had a problem. So Max told me that I can pay by cash and when i came second time they dont expect that. i lost a lot of time just purchasing my membership. So I went to another branch to try - this branch is located on 54th street. They expect cash and open to me membership. I decided to continue and switch to the Chelsea location. Max did some paper and the was another guy as weel. they told me just bring the card when its will be ready to update on ur profile. which one was fine i think. when i left the branch i received one call from manager JOHN, whos telling me that i cant use my membership. funny fact is that, he was there when i switched my membership to the chelsea. Management has really serious problem about communication with staff how to explain to the customers the gym rules. this is serious problem. I really was okey if the gym says U CAN PAY ONLY BY CARD. I really liked the gym but the staff had a really miscommunication problem about the rules. I decided that day to cancel my membership. I still haven't received my refund check at the address. and nobody has the answer about that. This is horrible experience which one i never had.

Source: Google

★ 5

Crunch in Chelsea was super clutch for the short time I was there. Dahlia Rose out front was hella nice and just made an early morning workout more enjoyable. Would def come back here next time I’m in the city!

Source: Google

★ 5

Great gym & Dahlia Rose was so helpful and friendly! Will definitely be coming back!

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★ 5

Really good first experience at this fitness centre and supported by Dahlia Rose! Really a pleasure working out here, would really recommend it!

Source: Google

★ 5

Arrived in New York for 4 days and was looking for a place to train. Crunch 19th Street had everything I needed and Dahlia Rose at the front desk was beyond helpful in accommodating us. She’s a total boss!! Thank you. Will definitely come again

Source: Google

★ 5

Source: Google

★ 5

Very good gym. Staff is super friendly, especially Dahlia Rose at the front desk, she always greets you with a smile and she is always ready to help with any issues that might arise at check in!
The floor staff, personal trainer etc, are also very helpful, correcting your form and helping you with your lift if needed.

Source: Google

★ 5

Very clean nice gym wish they had heavy bags for boxing and a sauna or steam room but overall I had a good experience there

Source: Google

★ 5

Excellent experience. Really strong customer service. Dahlia was so nice.

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★ 5

Excellent. She makes my day!

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★ 2

Their website says you get a free one day trial. It doesn't say anything about requiring proof of NY residency. I was surprised by this, but I checked the fine print and there were no extra requirements. I rearranged my day, got there, and they said I couldn't come in without a $100 week long membership.

Source: Google

★ 5

I swear I love this gym there's no nasty work like other gyms in NYC!!
Shoutout to big John

Source: Google

★ 5

Dahlia at the front is super helpful - I’m here for 2 months for work and she could not have made the experience more seamless. Showed me where everything was, helped me figure out the best plan for my stay and even gave me recs for the area. Highly suggest this location.

Source: Google

★ 3

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★ 5

Dahlia was a super star, always up beat and greeting everyone with her great smile!

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★ 1

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★ 5

Great equipment, great price, open 24 hrs. Personal training is a highlight here. Christina's been a dream to work with.

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★ 5

This gym is awesome. Max at the front desk was super helpful getting me started with my membership. Im actually thinking about getting a trainer too here the experience was so seamless snd the gym is so clean and well maintained.

Source: Google

★ 5

Dahlia was super helpful and provided amazing service!

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★ 5

Dahlia rose helped us make our time at crunch so enjoyable! Thanks Dahlia!

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★ 5

My husband and I travelled over from London and were helped out by the wonderful Dahlia on the front desk. She sorted us out with 2 day passes to the gym at a really good price given the location!

The gym is great and I’d recommend it to anyone in the local vicinity!

Source: Google

★ 5

Amazing gym in the heart of NYC. We got a day pass whilst over from London and had a wonderful experience!

Thanks to Dahlia Rose on the front desk for helping us out and showing us around!

Would recommend to travellers and NYC natives alike!

Source: Google

★ 3

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★ 5

I travel from LA to NY frequently, and every time I’m in town, I choose Crunch Fitness—and a big part of that decision is the incredible staff. Daliah and Lewis at the front desk always go above and beyond to make members feel welcome. They’re professional, friendly, and genuinely helpful, which makes a huge difference when you’re navigating a new gym or just trying to get a solid workout in. Their positive energy and attention to detail create a great atmosphere, and it’s one of the reasons I keep coming back. Highly recommend this location, not just for the facilities but for the people who make it feel like home!

Source: Google

★ 5

Dahlia was super great and helpful! Felt welcomed from the moment I walked in.

Source: Google

★ 5

Dahlia rose had amazing customer service. Was extremely helpful with all aspects of signing up for the gym. Would recommend if coming to this location asking for her help

Source: Google

★ 5

The gym was super clean. All the equipment was in really good condition and very well organized. The front desk lady I believe her name was Dahlia rose, she was a super star. That girl deserves a raise. 10 out of 10 customer service. Highly recommend this gym.

Source: Google

★ 5

Had a great workout today during a trip to NYC. Great facilities and atmosphere and Michael and Max at the front desk were really helpful. Thank you!

Source: Google

★ 5

This gym is awesome, has great equipment and has a fun environment with a great staff. Max and Lee helped me out a ton

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★ 5

Dahlia Rose was so kind, trying to help me getting the best plan :) thank you

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★ 5

Amazing shower with nice amenities.

Thank you Dahlia for your help!

Source: Google

★ 5

Amazing gym. Dahlia Rose at the front desk was so friendly. Highly recommended!

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★ 5

Dahlia rose - best front desk rep there is!

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★ 5

dahlia is the BEST!!

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★ 5

Dahlia Rose - amazing girl at the front desk! Made my sty here unforgettable! Thabk you :)

Source: Google

★ 5

Dahlia was AMAAZING !!! Really made my experience smooth and easy at Crunch. I will definitely be coming back.

Source: Google

★ 5

Just visited crunch on 19th st had an amazing time thanks to Dahlia Rose she made everything work out perfectly definitely will be back

Source: Google

★ 5

Shoutout to Dahlia Rose for excellent service. 10/10.

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★ 5

Max was super helpful.

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★ 5

Dahlia Rose, took amazing care of me. As someone from out of town finding a place to train can be challenging. She made it easy and streamline. Thank you!

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★ 2

never experienced so many trainers coming to give unsolicited advice - throws off the vibe

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★ 5

Dahlia Rose was great! Super friendly and warm hello when I walked in and very helpful with my questions before working out. Highly recommend this location!

Source: Google

★ 5

MAX was so kind and genuine helping me with my first time at this location! He has a nice welcoming face and energy!

Source: Google

★ 5

Great gym, top tier machines, and a great staff. In specific Max was great with helping me with my membership!

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★ 5

Dahlia Rose was very helpful and the facilities are great. This is my favorite Crunch location by far!

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★ 5

One of the best and cleanest Crunch facilities, thanks in part to the Manager, John, who oversees an amazing team and consistently leads by example. 10/10 recommendation.

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★ 5

Max and Andy were very helpful and knowledgeable and always help me with any questions or needs I have.

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★ 5

Day pass. Clean, new equipment, friendly staff

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★ 5

Louis is an excellent sales representative and district manager! I felt at ease with how my questions were answered. I even like how this gym layout is! And how clean it is. I'm so glad to be back with Crunch!

Source: Google

★ 5

I love this crunch location! Great facility and has all the equipment I need. Max and John at the front desk helped me get my membership smoothly!

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★ 5

Great gym highly recommend! Staff is super nice and helpful and the gym has everything you need.

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★ 5

Awesome gym, Dalia Rose helped a ton getting me set up.

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★ 5

Best service in the world from Dalia Rose the front desk 10/10.

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★ 5

Dalila Rose was so helpful at this gym and greeted me with amazing energy on a my sunday morning workout!!!🤩

Source: Google

★ 1

I just moved here. Called in to try the gym and get a membership — front desk told me to come in and then wouldn’t let me tour the place without a local id.

Absolutely upset with the horrible service and read about crunch’s horrible cancellation policy, would not recommend anyone go here.

Going next door to start a membership

Source: Google

★ 5

Dahlia been really helpful. She explained how everything works and make it really clear. English is not my first language and even that was not a problem. Great place and thanks Dahlia!

Source: Google

★ 5

Crunch Chelsea is a standout gym, not just for its equipment and staff but for the atmosphere and vibe that make every workout feel inspiring. The lighting and ambiance are next level, it’s modern, cool, and designed to keep you motivated. The dimly lit training areas are balanced with vibrant pops of color that energize the space, making it feel more like an upscale creative studio than a traditional gym.

The manager was incredibly helpful and kind, ensuring a seamless experience from start to finish. My personal trainer, Octave, was exceptional. Being French myself, I was thrilled to connect with a trainer who shared my background and understood my goals. Octave’s expertise working with artists, creatives, and models was evident, and his tailored approach was exactly what I needed.

Crunch Chelsea combines style, substance, and an unbeatable vibe. Whether you’re there for the inspiring ambiance or top-notch training with Octave, this gym is a true gem. Highly recommended!

Source: Google

★ 5

Crunch Fitness is one of the greatest experiences that I’ve had at a gym. Dahlia was so helpful and welcoming. She made me feel comfort and warmth with all of the support and information that she gave me with the entire gym and the process. I didn’t normally go to public gyms due to lack of confidence, but Dahlia helped me let go of all of the anxiety and fear that has to do with public gym. I’m definitely going to remain a Crunch member as long as I live in Chelsea!

Source: Google

★ 5

Signed up with Max who was a massive help. Great gym with great resources. Ram was great at the front too! Highly recommend.

Source: Google

★ 5

I absolutely love Crunch Gym at this location! The classes are fantastic, and the instructors are always motivating and supportive, which makes every workout enjoyable.
Max, who helped me sign up last year, truly made a difference in my experience. He took the time to explain all the membership options clearly, ensuring I chose the plan that suited me best. Beyond that, Max has been incredibly helpful ever since – he’s always available to answer my questions, offer guidance, and make the gym feel welcoming and comfortable. His friendly and approachable attitude has made a big impact, and it’s clear he cares about the members' experience.
Crunch is an amazing gym with great classes, a positive atmosphere, and staff like Max who genuinely go the extra mile. I highly recommend it!
Inna

Source: Google

★ 5

Love crunch fitness - Chelsea!
Great and friendly staff - shout out to Max!!!
They’ve got all the equipment for my workout routines
Very nice facility …. It's a fun and clean place
They’ve got work out with classes which seem cool and fun. Looking forward to my first class.
Showers, and towel service included

Source: Google

★ 5

Great Gym—Max got me all setup and provided excellent customer service. Will be back!

Source: Google

★ 5

Had such a great experience here. Dahlia rose was so helpful at the front desk, she was able to answer any questions I had & really took the time to make sure everything was clear. Made my experience coming here so great.

Source: Google

★ 5

Best crunch gym location in NYC! All the employees are so nice, especially dahlia rose at the front desk.

Source: Google

★ 5

I had an amazing experience at Crunch Gym! Every time I visit the city, I make it a point to return to this fantastic facility. The front desk staff, especially Dahlia, is incredibly professional and welcoming. She always greets me with a smile and is ready to assist with any questions I have. The gym is well-equipped, clean, and has a great atmosphere. I highly recommend Crunch Gym to anyone looking for a great workout environment. Can't wait to come back!

Source: Google

★ 5

Clean, bright, great staff and excellent equipment. Dahlia Rose is a star there…so helpful

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★ 5

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★ 5

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★ 5

The dedication and enthusiasm of the Crunch staff, particularly Max, has truly elevated my workout experience. The staff’s personalized approach has made my experience at Crunch for the past four months awesome.

Source: Google

★ 5

amazing gym, friendly staff, if yours gonna sign up ask for max or john to help they help me through the sign up process and explained everything, really helpful guys

Source: Google

★ 5

Dahlia Rose was incredibly helpful at the front. Very professional. When I’m back in the city again will definitely be popping back in!

Source: Google

★ 5

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★ 5

Very clean, has lots of space and lots of machines, even ones I had never seen before. Staff is really friendly (shoutout Max and Avi!) and even the people who workout here are really kind and helpful when I didn’t know how to use adjust a machine. This is the kind of gym that makes you want to come back again

Source: Google

★ 3

Very small leg area. No amenities. There’s always a shower broken. Expect to wait during busy times.

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★ 5

Awesome location, clean and the staff are awesome. I’m visiting NY & Max helped me out at the front desk, very nice guy. Definitely recommend

Source: Google

★ 5

Gym is fantastic and great spot. Dahlia Rose at the front is always welcoming and very helpful.

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★ 4

One of the main reasons of renewing my member for 3 years is because of Dahlia Rose. I usually go in the early morning hours. Dahlia is always there to greet me, say hello, enjoy my workout, ALWAYS PLEASANT, and with a smile.
Yes, the 19th Street location is great(clean, friendly trainers, well maintained, and convenient) and Dahlia added that additional touch that makes it personal. Thanks.

Source: Google

★ 5

Love this Chelsea Crunch! Dahlia Rose is always a friendly face at the front desk and always super helpful!

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★ 5

Crunch Chelsea is great, fantastic amenities and amazing staff who is super friendly especially Dahlia Rose she willing to help and made me feel welcomed. Glad to be joining

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★ 1

They do not care about your health, they just want to sell their membership and classes. With the instructor of the gym telling us we could bring guests and the gym telling us a different story, my friend was rejected as my guest at the door of the gym, and was told that the only way to enter is either to pay for a full month membership or pay 35 for a day pass. We’re unhappy about our experience. What’s more weird is that in the middle of the argument with the trainer, he was still trying to sell us his personal training sessions and membership after we were disrespected. It was just bizarre and upsetting. Would not recommend this location.

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★ 3

Kein besonders schönes Gym. Der Umkleidebereich im Keller ist nicht wirklich schön.

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★ 5

Excellent equipment and friendly staff. Recommend.

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★ 5

Dahlia-Rose welcomed me in and was very kind, great place to work out!

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★ 5

This is a great gym! Max was especially helpful, and I’d recommend him very highly!

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★ 5

They have the kindest staff in the world! When I was signing up for the membership, they provided all the answers to my stupid questions!
And a special shout-out to Louis for helping me with my class attendance issue today! I really appreciate it! I’ll see you at the gym!

Source: Google

★ 5

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★ 5

Visiting New York from Berlin and had a very good workout here at Crunch. Dahlia-Rose from the front desk in particular was super competent, warm and made me feel very welcome. I would love to come back! Highly recommended

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★ 5

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★ 5

Second time coming from out of town, place continues to be very accommodating!

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★ 5

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★ 5

Great gym and easy access from the station. The staff and Dhalia were super helpful and engaging!

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★ 5

Dahlia was amazing! Super super helpful to accommodate us, really enjoyed the experience! Definitely going to be coming back to Crunch!

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★ 4

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★ 5

Dahlia was extremely helpful and this gym is top tier! Very clean and all the equipment works perfectly.

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★ 5

The crunch was great. Everything was very clean. Dahlia, at the front desk, was amazing and helped me out a ton. Will go back again.

Source: Google

★ 5

Great gym! - Lots of great equipment, good lighting and Dahlia's front desk vibes are always exceptional!

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★ 5

I really enjoy going to this gym. It's at a competitive price that beats most of the others that I considered in the area. The leg machines (that I prefer) are usually free and I can typically get done with my workouts (legs, or any others) without much waiting.

Dahlia Rose at the front desk always offers a warm welcome and helped me better understand the deals/offerings of the gym when I first started. Her warmth and the rest of the team's friendliness (including Marcos!) make this a great gym to join!

Source: Google

★ 5

Dalia was really great at helping me out -- great customer service.

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★ 5

gym is great. Dahila help me get set up pretty quickly with a pass and was very friendly. will come back.

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★ 5

Front desk receptionist Dahlia Rose was great and so helpful!

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★ 5

Great gym and incredibly awesome staff! Dahlia Rose on the front desk always gives us a warm welcome and everyone is super nice. Good gym equipment and big area.

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★ 5

Great service and facilities. Thanks to Max for providing a perfect assist.

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★ 1

Crunch lied and told me they canceled my subscription and then proceed to send the bills I refused to pay after that to collections. They'll happily scam you too, don't fall for it.

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★ 5

Great gym - very well maintained, very friendly staff

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★ 1

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★ 1

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★ 5

Nice gym, it has everything you need in a gym.

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★ 5

Good facilities and helpful staff

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★ 5

Excellent Crunch location, three levels of equipment so the club never feels truly crowded … I just miss working in the nabe when I was able to go more often and they have the fluffiest towels around ❤️

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★ 4

Decent place to work out but the layout is not my favorite of the crunch locations in town. Also no sauna at this one.

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★ 2

Management is a bit pushy and doesn't know how to win a customer/have any flexibility in trials. Not a bad gym, but poor experience with the front members and manager

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★ 5

The gym is great they have everything you need for a great training session. That being said, the service is better. John was beyond helpful and really took the time to find the best way to help us. That is what most gyms are missing. I’d also like to shout out Max at the front who helped me the other day. Good customer service goes such a long way there days.

Source: Google

★ 1

Bunch of clowns, and creeps. Staff and members are highly disrespectful. Especially Luis Rosales.

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★ 5

Me encanta las atenciones son increíbles en especial Luis el manager ! Muy amable, servicial y atento ! No tengo quejas ! Todos deberían visitar Crunch

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★ 3

Good gym but AWFUL new shower products. The new shower soap smells like like an artificially fragranced cheap floral candle. Definitely not cool for guys but just stinks overall. Sad downgrade to an otherwise good gym.

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★ 5

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★ 5

A great place to be yourself and achieve your fitness goals
The staff is super friendly and helpful
Even when I have a bad day someone always has a supportive word
Great gym join or you’ll regret it!!

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★ 1

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★ 2

it's an okay gym gets the job done but front desk is so stank i would cancel my membership just because of that

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★ 5

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★ 4

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★ 5

Great place to workout

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★ 5

My favorite Crunch gym. Love the vibe and the floor setup of the place.

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★ 5

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★ 4

workout almost every day. a Tad too cold. I prefer to sweat and not have cold air blowing on me. other than that, it’s kept very clean. showers are great. locker room too damn cold too. :(

Source: Google

★ 5

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★ 5

This is a very good gym. At least twice as expensive as Blink but worth every penny. At Blink, power trip managers will harass you with dresscode nonsense and the weekend hours are pitiful.. gym closes at 7pm. Crunch is open fairly late on the weekends. Gym also has towel service included. Most importantly, the staff doesn't harass you. Also, it's just as nice as Equinox.. Equinox is a status symbol.. totally not worth the exorbitant price. Crunch is the perfect middle ground imo

Source: Google

★ 5

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★ 5

My favorite of all the locations while visiting NYC. Always fairly empty and just really welcoming and friendly vibes.

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★ 5

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★ 3

Was a clean gym when 8 was there years ago

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★ 5

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★ 5

The staff here are super friendly and helpful. I want to thank Anny and the male locker room cleaner for this review. I lost my ear buds 2 days ago at the gym. I couldn't find it anywhere at home, then I remembered I might have left it in the locker room. Then I came back with my ear buds charger case and hope to find it. I showed to Anny the case and explained the situation and told her the shape of the ear buds and color and brand. Surprisingly Anny and her team found my ear buds and saved it for me. I couldn't thank you guys enough Crunch team! Much love!

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★ 5

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★ 1

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★ 1

A personal trainer took it upon themselves to place their stuff inside my locker and use their lock to keep me from getting my belongings. It was so much fun! Running around the gym talking to staff about how this problem could be solved - oh wait, we don’t have a solution! I really can’t wait to go back and experience such a wonderful place!! Truly magical ✨

Source: Google

★ 5

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★ 2

Avoid this place,if possible

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★ 4

I've been a Crunch member for 20 years, and go to various locations around the city.
19th street is clean, with friendly front desk staff. Stairmasters and elliptical machines share the first floor with a spacious group fitness studio.The women's locker room is in the basement next to the spin studio. You have an abundance of clean towels, soap and mouth wash, shower gel and lotion available. There are several shower stalls. There are blow-dryers and a magnifying mirror available as well.
The reason for one less star is that there have been several instances where air conditioning broke down in the spin studio, which is a small and airless room, making it very challenging to have a good workout, and wasn't fixed for some time.
That's the only real issue I have with my gym overall. When air conditioning breaks, especially in summer, in group fitness studios, and takes several weeks to fix.
Otherwise, Crunch 19th street is a very good place to work out.

Source: Google

★ 5

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★ 5

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★ 5

Being a visitor from out of town, I felt the staff at the front counter were helpful and friendly. Made me feel welcomed. Thank you so much

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★ 5

The vibe of this gym is excellent. It has everything you need. I highly recommend Leandro Silva as a personal trainer. He knows fitness and is very passionate about helping me achieve results.

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★ 5

I always have issues with my billing and I wasn’t sure why but other locations have been rude despite me explaining I was just charged same day. But Louis Rosales helped me today by removing all the expired cards accumulated on file. He was super helpful and I will now be sticking with this location due to the staff. Thank you Louis you’re the best!

Source: Google