★ 1

Place is just filthy. I joined a year ago and the same dirt I saw then I saw last week. It’s honestly sad when you pay annual fee and monthly fees but they can’t pass a wet rag to clean the equipment. Only good I can saw it the amount of equipment is substantial

Source: Google

★ 1

If you prefer early morning workouts, avoid this gym like the plague. They never open on time and will have you waiting in the parking lot for 30 min at 5 am just for nobody to show. This has occurred on at least 6 different occasions with little done from management to correct this issue. Avoid if possible.

Source: Google

★ 1

The gym is great and staff are good but a Big disclaimer when you sign up for a no commitment
Membership when canceling you still have to pay for the next month to even canceled the membership, which makes no sense of getting the no commitment, stay far away from crunch fitness . No other gyms do this

Source: Google

★ 3

Nice gym! Very hot inside during the winter, 73 degrees, I don’t need that when I’m pushing myself just to sweat

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★ 1

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★ 1

Horrible experience with the manager at this location. Very negative attitude for a public gym. Definitely not the best position for him in this industry I would highly recommend a replacement

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★ 5

Rachel is an amazing instructor! She always pushes riders to do their best! Love her classes

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★ 4

I’ve been taking Rachel’s ride class at Crunch in New City for almost two years now (it’ll be two this April), and I wish I had written this review sooner but was waiting on some facility changes before I did.

Rachel is truly the reason I continue to go to this location — and stayed. Her ride classes are motivating, fun, and perfect for every level, from beginners to advanced riders. Her playlists are amazing, her energy is contagious, and she genuinely inspires you to push past your limits. Because of her, I’ve grown so much stronger — mentally, physically, and even spiritually — and I’ve met an incredible spin community along the way.

As for the facility itself, there’s definitely room for improvement. The spin room floors are rarely vacuumed or mopped, and it can get very stuffy during peak hours — a better ventilation system for the main and upper floor and more fans would make a big difference.

The paper towels are often low or empty, which can be frustrating, and while the staff are generally friendly and helpful, it doesn’t seem like cleaning happens regularly.

I personally avoid the bathrooms and showers because I’ve never seen anyone cleaning them. If there is an overnight cleaning crew, they really need to come more frequently to keep the gym fresh and sanitary.

A suggestion would be to add a sauna instead of the tanning option, as well and I wouldn’t mind paying more money if that was an option.

Overall, Rachel’s classes are five stars all the way — she’s the heart of the New City location and the reason I keep coming back. I just hope the facility upkeep and cleanliness can start to match the level of excellence she brings to every ride!

Source: Google

★ 5

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★ 5

Crunch Fitness in New City is one of the cleanest and most organized gyms I’ve ever been to! The staff here are attentive, friendly, and go above and beyond to make sure everything stays spotless and running smoothly. You can really tell they take pride in keeping the space welcoming and motivating. I’d highly recommend this gym to anyone looking for a great place to work out with an awesome team and supportive community behind it!

Source: Google

★ 5

Source: Google

★ 5

Crunch is cool staff is friendly and welcoming , great atmosphere i go there get my workout on and im Out 💪🏽 ✌🏾💯

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★ 5

It’s an excellent gym overall a wonderful community

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★ 5

Very clean facility with excellent classes, especially the ones with Myrtil! The trainer, Austin, is truly outstanding. He takes the time to understand body mechanics and teaches how to move better and more efficiently. What I really appreciate is that his focus isn’t just on being the skinniest, but on building true health and maintaining strength and movement for a lifetime—even as you get older. Austin is an exceptional trainer, and I highly recommend him and this gym!

Source: Google

★ 1

I want to make a complaint about your manager Anthony. He is consistently nasty and rude to customers Instead of being helpful or professional, he talks down to people and makes the gym feel unwelcoming. A manager should not treat paying members this way. His attitude is out of line and needs to be addressed.

Source: Google

★ 1

Enrollment fee, membership fee, anual fee, processing fee... They are here to exercise your fees. The marketing is misleading as they do not disclose the amount of the anual fee online. When you factor in the anual fee, the basic membership is almost $16 per month, not the $10 they advertise. $16 is still cheap, but I passed on principal. I would like to critique the gym, but the manager decided I didn't need to use my free pass when I told him the anual fee is a scam.

I know, all the corporate gyms charge the ambiguous anual fee now a days. The fee that they just can't really justify without coming up with a rediculous explanation like it's to maintain your membership. It's just an additional misleading money grab that allows them to post a low rate in advertisements while mentioning it's existence in the small print.

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★ 5

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★ 5

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★ 5

Emmanuel’s Zumba class on Wednesdays and Saturdays are the best! I’ve also done Jessica B’s kettlebell classes on Mondays. This gym offers great classes and a variety of wonderful instructors!

Source: Google

★ 5

I'm new on board and already know I'll leave each session content. I also agree with another commenter that gym is one of the better ones in the area. Front desk staff are knowledgeable, eager to answer any questions without any hesitation. Atmosphere is positive, very upbeat. Machines are all up to date as the gym itself is relatively new. Wide selection of equipments for whatever your concerns are. Cleanliness up to par. Affordable monthly rates. Overall a terrific gym👍

Source: Google

★ 4

Source: Google

★ 5

I have been a member for over one year and I can honestly say it is one of the better gyms I have ever belonged to. The instructors are knowledgeable, motivating, and make every class fun. The members are friendly and welcoming, which makes it feel like a real community. Working with Carl (trainer) has been a complete game-changer for me! Carl (personal trainer) is the absolute GOAT — he pushes me past my comfort zone, makes sure my technique is spot-on, and has me seeing real results I never thought I could achieve. Every session is purposeful, and I'm not just working hard--I'm working smart. I'm already seeing real results in my strength, endurance, and confidence. If you want someone who will hold you accountable, inspire you, and help you achieve more than you thought possible, Carl is the one.

Source: Google

★ 5

Great gym, has everything that you need. Basic membership is affordable.

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★ 1

Closed my membership over a year ago, spoke to the manager then explaining I was in a car accident can’t come in. He said don’t worry everything is taken care of I need to charge u for 99$ since it was right before the year. Was told it’s handled
Come now July being harassed for payment saying I never closed it
Surprise surprise
No one to talk to- the manager wants to explain his side saying I never spoke to him
I hung up beyond pissed
I’m not paying another cent

Source: Google

★ 1

Awful experience with this gym and its support staff. I’ve been trying to cancel my Peak Results membership since the end of June, was told it was handled, but surprise, it wasn’t. Nothing was canceled. I’ve sent emails (for a written trail), and got zero responses. I called today for clarification and was met with a disgusting attitude. I tried canceling through the app, only to be prompted to pay for next month, for a gym I don’t use and will never step foot in again. When I called back, apparently , that’s “just how it goes” because I didn’t give 30 days’ notice. The gym is overcrowded at all times, the staff is unhelpful, and the management is clearly more focused on draining wallets than delivering a decent experience. Nothing shy of a scam. I don’t care for whatever fake, copy-paste apology that’ll be posted in response, save it, for the next few people who get “got”.

Source: Google

★ 2

Please fix the water fountain, it’s disgusting. It always seems the filter needs to be replaced and there’s been something disgusting in the sink in the water fountain for literal months now

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★ 5

I have been a member of this gym for a year and a half. I signed up for a personal trainer two months ago. I was a little intimidated and thought I might feel self conscience. That feeling went away as soon as I started working with Katie. She creates a motivational, and a supportive environment, catering to the clients individual needs. I highly reccommend her!

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★ 5

I thoroughly enjoyed the class I took and the spaciousness of the gym. I will definitely be returning.

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★ 5

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★ 1

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★ 5

I had the pleasure of speaking both with Joe from the front desk and Anthony the General Manager. They are both 2 of nicest and most helpful people I have ever met. I had an issue with the Crunch gym in Lake Worth Fl and Anthony went out of his way to help me resolve my issue. If it wasn’t for Anthony, I would have needed to buy a plane ticket and fly to Florida to resolve it. If you live close to New City, I definitely recommend joining this gym. FIVE STAR CUSTOMER SERVICE and I am not even one their members ⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 5

Source: Google

★ 5

Crunch was the first place I ever had a personal trainer, and I was a bit nervous because I thought my money might go to waste on someone who didn’t take it seriously. But Katie quickly proved me wrong. She’s knowledgeable, funny, and incredibly patient with everyone she works with. I’ve learned a lot from her, and she makes every session enjoyable.

Source: Google

★ 1

Staff is rude

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★ 5

Anthony and the staff over at crunch new city are by far exceptional. Place is always clean and upkept very well. I know they work very hard to make sure everyone feels welcome and feels like family. I highly recommend joining!

Source: Google

★ 5

I have been working with Katie M for almost 3 months. She gets me to the gym 3 days a week and has helped to boost my confidence, strength and determination to make a change with my body. She is tremendously supportive yet has me do the work to get the gains. She has changed my outlook about going to gym in an affirming way. Thanks Katie M🫶

Source: Google

★ 5

I joined the gym maybe a bit over a month ago and I love it. Even if it’s a busy time of day there are enough pieces of equipment and weights that I can easily get my workout in in a timely manner. The staff members are very friendly and helpful. I have been getting personal training as well and it has made a huge positive impact!

Source: Google

★ 5

I’ve been a member at Crunch in New City for over a year, and recently decided to start working with a trainer. I didn’t have a preference on age or gender—just wanted someone skilled and motivating. I was lucky to be matched with Katie, who has been absolutely amazing.

Katie brings such positive energy and really knows her stuff when it comes to fitness and nutrition. She explains things clearly, demonstrates movements, and pushes you in the best way. She’s supportive, responsive, and truly believes in you—especially when you’re putting in the work.

The gym itself is always clean, well-stocked, and has a great vibe. The locker rooms, hydro massage, and tanning areas are tidy and well-maintained. Big thanks to Anthony, the manager, for keeping the place running smoothly with a friendly staff and great atmosphere.

Source: Google

★ 4

I joined Crunch, New City in December. So far so good. I love the group classes and my personal trainer, Carl, is awesome. He is very knowledgeable and explains everything clearly.

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★ 1

DO NOT GO TO THIS GYM!!!

If I was able to put no stars I would.

Absolutely the worst company ever!

I had a membership for a month and cancelled it in person and I just checked and they’ve been billing me $30 a month for a year now.

If you get a membership just know for life you’re getting charged.

Source: Google

★ 5

I've been very pleased with the new Crunch Fitness. Carl is an exceptional trainer. His education and experience is fantastic. His energy is contagious. Carl is truly helping me get results in my new weight training journey. 💪

Source: Google

★ 4

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★ 5

Working with Carl has been the best decision I’ve made all year! The first time I met him was when I needed assistance with a machine; he offered me an explanation and ways to improve upon my workouts and mentioned the kick-start.

From that session, I knew I chose the right trainer! Carl is motivating, intelligent, and will push you to extents you yourself are not always confident to do. He’s an awesome person who has helped me achieve strength both mentally and physically over these last few months and who has pushed me out of my comfort zone in the best ways possible! My body has changed tremendously, and am so proud of the experience!

During workouts, he will: modify exercises on the spot (if/when needed), provide anatomical explanations for exercises, give suggestions on lifestyle & ways to improve, will crack jokes, and so much more! I cannot recommend him enough!

Source: Google

★ 5

I highly recommend training with Carl!! I have been training with him for about 4 months now and have noticed such a postive change in my balance, strength, and overall health. He will meet you where you’re at and push you!! Go Carl💪🏼

Source: Google

★ 5

Beautiful clean gym. Staff is really helpful and welcoming. Is a tour video possible on the instagram page? I have gym anxiety so I’ve been avoiding trying to see where certain machines are🙏🏼

Source: Google

★ 5

Just got off the phone with Anthony, outstanding customer service. Had to sadly cancel membership due to relocation, but I've been a member since crunch opened and it was a great foundation for my fitness journey. Highly recommend to people who are new to the gym or are looking to get back into it!

Source: Google

★ 1

If I could I would give it no stars. Staff is unprofessional, they could care less about the well being of customers. Corporate was even worse. Before you sign up, read the fine print, they basically say according to contract they can raise your monthly membership rate whenever they want and if you disagree you can’t even get your money back. On the contrary, pretty cleanly because it’s a new gym, if it was old the staff wouldn’t maintain shite. 0/10 I’m going to a different gym. Not this corporate bs. I’d rather go to Planet Fitness.

Source: Google

★ 1

first things first, don’t waste your time.
i’ve worked at gyms & have been working out for 20 years, and i’ve quite literally never been to a gym i hated so much i left after warmup cardio.

a) the gym is not that big, but was pretty crowded late morning on a weekday. making it a complete nuisance to navigate and find machines. it’s mind boggling that at 11:00 am on a tuesday you can’t find a treadmill to walk on.

b) they don’t even have ideal machines—in fact, they don’t even have all the basics. you can honestly get a better workout at planet fitness or blink. especially if you want a glute workout. they have one hip thrust machine thrown around the corner like they didn’t know where else to put it, and the abductor and adductor machine is a 2-in-1. it’s 2025, how does a gym not have at minimum one abductor and one adductor machine and maybe a glute kickback machine? has anyone that works for this company ever looked at instagram?

c) then there is the locker room. it’s the smallest locker room i’ve ever seen. minimal lockers, and a mirror set up right in front of them so if people take mirror selfies and you’re changing prepare to be on the gram or tiktok. the stalls were relatively clean but no toilet paper in 2 of them. and the entire locker room smelled like someone took a massive dookie.
fun note: i am now in the background of two teenage girls mirror selfie as i was taking my jacket off. thankfully, i wasn’t actually changing.

d) this is the real kicker, when you come in as a guest they take your license. and don’t give it back to you until you’re leaving. and when the guy behind the desk went to get them, he pulled out a stack of them, as in a band size stack.
“oh, thanks for sequestering my identification so i can workout, im not concerned for identity theft at all, guys!”

e) the color scheme is horrendous. i thought retro and planet fitness were bad, but this place takes the cake. from a marketing standpoint, it is a visual monstrosity.

in summary:
the gym floor layout is terrible, it’s crowded, the machines are new but lacking, the design is atrocious, the locker room is smaller than a studio apartment in west village, you could easily leave without your ID and be screwed for the rest of the day, and the staff wasn’t even friendly.

10/10 do *NOT* recommend 🫶🏼

Source: Google

★ 5

Facility is great and staff is amazing. I switched over from Retro over a year now and don’t regret it one bit. They had me at their prices, but I ended up upgrading my plan due to the classes they offer and how effective they are (especially if you’re a beginner and don’t know where to begin). If you’re looking for personal training I HIGHLY recommend Pedro (you’ll thank me later).

Source: Google

★ 5

New equipment, Friendly staff. Overall great space to workout!

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★ 5

Source: Google

★ 5

I recently joined crunch fitness in New City and I have really enjoyed my overall experience. It is always clean and organized, staff is extremely helpful and friendly and they offer great classes. I have been doing personal training sessions with Pedro and I highly recommend working with him. He makes every workout both fun and challenging and constantly finds ways to challenge me and make modifications when necessary! It’s always a great workout!

Source: Google

★ 1

The manager Anthony was so rude and unprofessional. All I wanted to do was try out the gym and use a free pass but then he started being rude and making rude remarks. He is making his business go away and I will be telling everyone not to go this because of my experience I walked in and walked right out. If you want to be a manager learn how to act like one.

Source: Google

★ 5

Joined a little over a month ago and have no complaints. Love the group classes which is why I joined. My goal is to try all of them. Love the personal training which is sometimes needed. Trainer Carl I recommend he's funny but firm. There's enough room to move around even with all the equipment and people. Front desk is always courteous saying hello or goodbye.

Source: Google

★ 5

Crunch gym is the best and highest value gym I’ve ever been to for workouts over the past 27 years (and that includes internationally). Anthony, the manager maintains the cleanest and most diverse & functional equipment. I have frequently seen him patiently re-stacking weights from users just like myself for safety and taking care of new & old customers with courtesy, care and professionalism. I will definitely continue my membership after returning from overseas work this year.Thank you Crunch and Anthony!!

Source: Google

★ 1

I do not recommend this gym to anyone in this community. The service is poor, especially the manager Antony, who is not at all professional with clients. I only stayed for 2 weeks.

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★ 1

You should train your employees better so they can know how to treat their customers better.

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★ 5

The manager Anthony and the trainer Carl are amazing and i had such a great expiernece there and i would recommend everyone to come to this gym without them i would’ve never reached my goals

Source: Google

★ 1

This seems like a corrupt business. I canceled my membership in February, but in March, they charged an annual membership fee of $89 after I had canceled the membership. So beware what you are sign up for.

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★ 5

Source: Google

★ 5

Joined and have been a member for three months now. Love it here, great staff and good sized gym for new city.

Source: Google

★ 1

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★ 5

Great gym with a clean environment and well-maintained equipment. The staff is friendly, and there’s plenty of space to work out without feeling overcrowded. Special shoutout to Ramon, the personal trainer—he's on point, super knowledgeable, and really helps push you to the next level. Highly recommend!

Source: Google

★ 5

Crunch fitness new city... is great. All staffs are so good . I joined there with severe back pain and i was little nervous to join in a gym because of my pain.But my trainer Declan helped me a lot... support me.. encourage me until i acheived my goal... I'm so thankful to all .. & especially my trainer Declan. Thank you so much for helping me.

Source: Google

★ 5

Source: Google

★ 5

Crunch Fitness New City is a great gym.  It has everything you are looking for including a nice and friendly staff.  I joined last January and have been taking training sessions with Pedro Pichardo for the last 10 months & I'm loving it. Pedro is always motivating me & pushing me to achieve my goals. He’s knowledgeable & makes the workouts different & fun. He gives me tips & shows me different ways to do a workout. I highly recommend him and definitely give Pedro 5 stars as a personal trainer.

Source: Google

★ 5

Pedro is a great trainer! He works with you and doesn't let you sell yourself short. He encourages you to push yourself to reach your full potential but he does it gently. He's really funny, too!

Source: Google

★ 5

Crunch New City has been an absolute game-changer for me, and I owe so much of that to Carl, the best personal trainer I’ve worked with. After taking a long hiatus from the gym, I was feeling stuck and unsure of how to get back into a routine. Carl not only made me feel comfortable but also created a tailored plan that’s been both challenging and fun. Within weeks, I’ve gained more energy, feel stronger, and even noticed improvements in my overall mood and confidence. If you’ve been more sedentary and need someone who genuinely cares about your progress, Carl is the person to see. Highly recommend Crunch New City and Carl for anyone looking to make real changes!

Source: Google

★ 5

I joined Crunch about 3 months ago. Let me start by saying, I am not a gym person, but working with Katie as my personal trainer has given me confidence and motivation in the gym. I found Katie's coaching style excellent. She is friendly, fun and encouraging. Katie has given me the tools to want to exercise independently and enjoy it. Her consistent updates and redesigning of my sessions keep me progressing consistently. She actually makes working out fun and enjoyable. I would highly recommend Katie as a personal trainer to anyone looking to meet their fitness goals.

Source: Google

★ 5

Source: Google

★ 5

I had Katie as my trainer and she’s a great trainer! Great motivation, great communication, and tracks my progress > highly recommend!

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★ 5

Katie and the gym as a whole have been awesome

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★ 5

Great gym! All the equipment you need and friendly staff!

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★ 5

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★ 5

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★ 5

Not only the best gym in Rockland, but the best staff too.

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★ 5

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★ 1

I have nothing good to say about this gym. I joined last year before the gym opened. The one time I went there the place was overcrowed, the staff was rude. Never went back, joined another gym.

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★ 5

Great group class H.I.I.T.

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★ 3

Gyms amazing, clean, and lively. Only negative from personal experience with friends and family was harassment from management... other than that, great overall.

Source: Google

★ 1

Buyer beware. The training fees are pure fraud. I signed up for a 3 month package for $500 because I was moving out of state after 3 months. They would not give me a copy of the contract I signed at the gym. Said they would email it to me and then “got my email address wrong”. Now my 3 months is up and they have charged my credit card $1,600 and say I’m not owed a refund.

Source: Google

★ 1

Cancelled my membership because they lack good customer service and empathy. They should retrain managers and staff.

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★ 3

Hours are frustrating. When I come to the gym on the weekend the gym is absolutely packed at closing time. Clearly there is demand to be open until their midweek hours on the weekend like 9 or 11pm.

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★ 5

I joined this gym back in January 2024 when it first opened, and I have to say I have been very happy with my decision. The rates are more than reasonable. They gym has a good selection of equipment. The staff is courteous and professional. The gym is kept clean, and the equipment well maintained. A shoutout has to go to the manager for running this gym so well. I will be renewing my membership for 2025.

Source: Google

★ 5

I adore Crunch New City. My trainer is excellent as well as Anthony Zafar the general manager who runs the...

Source: Google

★ 5

I signed up as a new member in October 2024 with a trainer package. My assigned trainer, Carl, has been a terrific motivating individual catering my fitness routine to get fit again after recent knee replacement surgery. He is very focused on me achieving my goals. I am very pleased with my progress to date and just signed up for additional training sessions.

Source: Google

★ 5

I have been going to crunch new city for almost a year now. First thing the staff management and owner are exceptional. Always a nice welcome, and always there to help. I've been in many gyms over the years and have to say this by far one of biggest and cleanest. A few friends of mine who pay a ton monthly in there gyms agreed and are going to make the move. I usually get there weekday daily at different times, never have to wait for a machine or equipment. Love the summer coming in the ac cranks in there its a pleasure. Gym is great has everything your looking for, from a beginner to a pro. Also i see how the trainers work with there clients, def 5 star trainers. Great spot, see you guys there.

Source: Google

★ 5

Thank you to Crunch Fitness New City and Carl Pierre Personal Trainer for the great guidance to make sure I’m headed in the right direction!

Source: Google

★ 4

When I joined Crunch last month, I also signed up for personal training with Carl. I haven’t trained in years, but Carl is extremely knowledgeable and an amazing motivator. He is a bundle of energy and always brings new workouts which is truly helpful at end of the long work day. I am seeing results, and I have him to thank. His training alone would be 5 stars.

Source: Google

★ 5

Source: Google

★ 1

I was about to sign up today for a membership because i only need a 1 month membership for holiday break when im home from university. I saw how the terms of service basically made it impossible to cancel and how id basically be sued if i tried. DONT GET A MEMBERSHIP HERE!!!!

Source: Google

★ 1

If I could leave zero stars, I would. Crunch Gym is an absolute disaster from top to bottom. The manager and staff? Completely inept and unprofessional (with few exceptions)—they couldn’t care less about the members. The equipment is filthy, there’s no hand sanitizer anywhere, and the water fountain filter has been a flashing red warning since day one. They haven’t bothered to clean or replace it. To top it all off, they’ll try to overcharge you and are useless when it comes to helping. This gym is an overpriced, mismanaged mess. Do yourself a favor and steer clear—literally any other gym would be a better choice.

Source: Google

★ 5

Source: Google

★ 5

Love this gym it's also relatively new place is pretty much clean for the most part. Weights are always on the rack which is a plus. This gym is not over crowded like some other competitive gyms out there.

Source: Google

★ 5

I really enjoy my time at the gym, it’s always super clean and neat which you can’t find in most gyms around here. Staff is super friendly and always welcomes me with a smile. I’ve also loved my experienced doing personal training with the trainer Declan. This is my first time working out consistently and he’s been very informative and helped me make tremendous progress that I would not have been able to make without him. I would highly recommend!

Source: Google

★ 5

💯💯💯💯💯

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★ 5

Most enjoyable and friendly gym! I've been a member since it opened and have enjoyed the classes immensely. Staff is extremely friendly and personal training sessions have been great as well! Definitely recommend!

Source: Google

★ 5

Great Atmosphere!!! Lots of equipment and space to have all your workout needs fulfilled

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★ 5

I just need to give a shout out to Noelle, who has honestly changed my life as my personal trainer. Not only is she kind, funny, and understanding- she kicks ass!
When I first considered personal training- I didn’t expect much. I have a condition that can make losing weight hard, and I can feel extremely fatigued.

6 months later I’m down to my goal weight!

I haven’t been this thin since early high school, and I’m in my late 20s. I wore cute clothes for the first time in what felt like years last weekend. People are taking notice! My confidence is through the roof!

If she has availability, you HAVE to get Noelle as your personal trainer. I can’t wait to work with her again!

Source: Google

★ 5

Convenient location, variety of machines and free weights, front desk staff always friendly & welcoming!

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★ 5

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★ 1

Rude and disrespectful staff.

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★ 5

Great staff & great gym

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★ 5

Great gym for me and my kids

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★ 1

Worst gym with dumb contract rule can’t cancel till next year it’s a whole scam for the 1$ sign up 11.99 a month it is not 10$ do not recommend people !!! You’ve been warn bathrooms are too small too !!!

Source: Google

★ 5

I do not leave many reviews but I wanted to for Trainer Declan Joyce. I had a great experience with him over the duration of five sessions. His motivation and support throughout my time with him was a great start to my fitness journey and has gotten me excited about the gym. You can quickly tell that he is very knowledgeable about personal fitness and anything to do with the different muscle groups. He also thoroughly answered any general or specific question I had. I am now confident that when I step into the gym I know how to do everything properly. I would definitely recommend him to anyone who is thinking about getting a personal trainer.

Source: Google

★ 5

Best gym in rockland county hands down

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★ 5

Source: Google

★ 5

Love this gym always clean great equipment and a great environment!

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★ 5

I've been coming here since opening day, with next to no complaints. Clean gym, great atmosphere, an even greater community, with helpful and supportive managers and team members.

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★ 5

Great service and great people. Overall great gym.
10/10 would recommend.

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★ 4

I have been at this gym for 8 months now and overall I enjoy it. I work with one of their personal trainers Noelle. She has been such a motivator for me. I have always worked out but she challenges me in great ways while respecting my boundaries. I look forward to my workouts with her every week and highly recommend her!

Source: Google

★ 1

The manager needs to be fired, the way he talks with customers is unacceptable

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★ 4

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★ 2

I am disappointed with Crunch Gym due to its heat and excessive humidity. The gym is consistently uncomfortable. The condensation on the floor poses a serious slipping hazard. I strongly recommend the installation of a dehumidifier to improve safety and comfort for all members.

Source: Google

★ 1

One of the most corrupt and worst new business to open up in the Rockland area. I’ve been a resident of the county my whole life. I gave this new gym my business in hopes of a great new gym home. But now I’m left with letters from their law firm stating I owe nearly 300$ in unpaid fees and if I don’t corporate they will send it to collections. Talk about going from a new gym experience to getting letters from a law firm. My dissatisfaction with the gym in itself was already mentioned to the manager and the staff. It was already stated I no longer would be a member and wanted my membership cancelled. I guess this business does as it pleases and doesn’t care about new or future customers returning. Horrible gym.

Source: Google

★ 5

put the soccer game on the tv

Source: Google

★ 5

Source: Google

★ 5

Great location, gym is very well maintained. Very friendly and knowledgeable staff.

Source: Google

★ 5

I just started attending classes, Alyse is the instructor and she is wonderful. Alyse is very helpful and she seems very knowledgeable. I am planning on attending more of her classes. She makes me feel very comfortable and confident.
Special thanks to Ramon, always helpful and always smiling.
Shout out to the front desk, Calvin and Mike. And of course the other front desk staff, sorry I need to remember their names. And I will!!

Source: Google

★ 5

I've been coming to this gym consistently for the past few months. Two main reasons why I've joined this gym was because of the price point and the boxing equipment. The boxing bags are made for beginners, but it's still better than the boxing equipment available at other locations. This gym has more than enough equipment for you to get a solid workout in. I have not worked with any of the trainers, but I see how they interact with other clients and are always professional. There is one trainer ( i don't know his name ) but he is always attentive to cleaning the gym and re-racking weights when he is not with clients. The bathrooms and lockers are smaller than other gyms but they are always clean when I come. The customer service staff is always friendly and acknowledges you when you enter and leave.I've connected with a few other members that has came from previous gyms as well as new members I met there .. everyone is always friendly and willing to connect with you. My experience has been the same everytime I come to the gym. The only recommedation I have is sometimes the trainers mics and music are a bit loud during their group training. I think this gym is great for anyone that needs a new home gym from beginners to experienced gym-goers.
- The guy who jump ropes A LOT.

Thanks.

Source: Google

★ 5

Source: Google

★ 5

Best gym I've ever signed up with. I had a free 60 minute consultation with a trainer when I signed up. Her name is Jess bates. She is the reason I write this review. Total professional. I went in knowing everyone has different results when it comes to working out. She has 100% gotten me results I wouldn't have been able to achieve on my own. There were a couple times i wasnt able to make it to our usual time slot and she always moved things around and made herself available. I highly recommend everyone signing up with crunch new city and taking at minimum 3 months with Jess. I guarantee you will stay with her after those 3 months. Thank you Jess I stronger healthy and happier after having been trained by you.

Source: Google

★ 3

Great location, pleasant ambiance and front desk extremely welcoming!

Rated only 3 stars due to equipment that it lacks in comparison to the other local gyms.
Gym Needs:
• Belt squat (Rino or Shark brand)
• Glute Machine
• Standing leg curl
• Shoulder lateral standing or seated

For now I’m improvising my training sessions and hope gym can acquire at least the first two equipment machines!

Source: Google

★ 5

Source: Google

★ 2

Gym is really good, machines are great but staff is not that great. I accidentally lost track of time and just finished my workout as the gym closed. Guy came up to remind me as I was putting weights back which is ok, it’s my bad. I hustled to the locker room and it’s 11:01. I needed to pee real quick and they turned the lights off in the locker room. I was quite worried about how I was gonna get out of there lol. Luckily a minute later they turned them back on and I got out of there. This happened April 25th. I get I was late but man it was 2 minutes. Poor customer service for an honest mistake.

Source: Google

★ 5

Gym is new, nice, clean and huge. Lots of equipment so don’t have to wait, unlike smaller gyms. Staff was helpful and efficient when I went to sign up. Locker room is a bit small if it’s a busy time but that’s pretty minor in my view. Not sure about some of the negative reviews. For $10/months for the basic membership it’s a steal. Highly recommend it in the area.

Source: Google

★ 5

Source: Google

★ 1

Gym is awful!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

One of the worse customer service you can imagine. The manager is nasty. Their customer service is horrible. Even when trying to cancel they wanted to give a hard time. I would think twice before going there.

Source: Google

★ 1

Hey, what's with the air-conditioning? It's not even that warm outside and the gym is sweltering. I am older and don't want to drop dead from heat stroke. What will the Spring be like if it's this hot now???

I see a response from the owner below. I hope you do get it straightened out. My family said to give it a few weeks. If the place continues to decline, we will all move over to a different gym. You have a fair amount of staff at this facility. Why hasn't any of them noticed the "maintenance" warning flashing on the water fountain for weeks? There is NO MANAGEMENT at this facility and the GM is a disgrace when dealing with the public. You should hear the people in the gym talking about their interactions with him!!!

The General Manager's behavior was shockingly arrogant and disrespectful. He needs training. He belittled me for raising legitimate concerns about being wrongly charged due to his staff's error in signing me up. The staff told me I must speak to the Manager and then I proceeded to get the runaround for days. Even his apology reeked of condescension. My children and I will likely seek out a membership at another facility. At the point where he insulted me, (he never heard of anyone complaining over an $11 charge. Like I should just keep my mouth shut but, it's $11 per month that I don't owe this facility. Frankly, I was complaining about the lack of CUSTOMER SERVICE, not money), I actually cursed at him over the phone, which is something I have never done in my life!! It was clear he was trying to pick an argument with me. His treatment of an elderly woman was utterly disrespectful. Despite enduring 8 phone calls (as of this update) and a visit, (where the staff reached him on the phone and he still did NOTHING), the matter may or may not get resolved. I fully intend to escalate this issue to the corporate office.

It's apparent that this manager never got the 4 messages I left with staff and the 1 message on their answering machine but, he did answer the phone when they called him (because I was standing in the facility). He still did NOTHING! It took a message through the website to finally get him to respond
directly to me and he promised to fix the issue. YET, HE STILL DID NOTHING!!!

Between the customer service, filthy water fountain, early closing hours and broken equipment (2 weeks in some cases), I might be better off elsewhere.

Source: Google

★ 4

Weekend hours are kind of absurd. Every time I go in here I see three or four people standing around the desk, why not just split them up so the place can stay open later Fri/Sat/Sun?

Four stars because the cost compared to the available equipment is an excellent value, especially compared to alternatives nearby.

I do agree with some other reviewers that the equipment doesn't have enough space between it and as busy as this place is, I've accidentally hit or been hit by others performing a rep because you can't get around it easily.

Also some of the younger front desk employees have a bad attitude anytime you interact with them, never has been bad enough to complain to a manager though. Some are also very pleasant so I think that's something that'll get resolved with individuals as management does start receiving comments about it.

Additionally, there are a few machines that have no duplicates and having to wait 10-15 minutes for them to free up is somewhat inconvenient, especially if it's the last exercise you're intending on doing that workout. Honestly I can't wait for the new years resolution types to run out of steam and free up some of the machines.

Source: Google

★ 3

I actually had pretty high hopes for this gym being that its the newest facility in the area. My main complaint will have to be the cleanliness, the place smells from the time you walk in. The ladies locker room is ALWAYS funky/dirty to the point I dont even want to utilize it. I feel they should have someone clean and sanitize at least the locker rooms frequently throughout the day as they're heavily used. There is also some machines that are already out of service. Ventilation in the facility is bad and while there is plenty of wonderful machines 1 Stairmaster in particular sits directly under a light and that's a safety concern. I do love how the upstairs cardio area is separate from everything. I also enjoy the classes offered but I always have issues booking them on the app although it shows available spots and I have the plan that includes classes. Hoping that management will see these reviews and use them as ways to improve where they lack.

Source: Google

★ 1

They tell you to email them if you have a problem but they don't respond to their emails!

Source: Google

★ 1

Source: Google

★ 1

Very disappointed in this facility. One of the reasons I signed up for top membership was so I could take spinning classes but they are scheduled at 530a or 630a or 630p. Not convenient times for me. In addition and most importantly why I am giving this a 1 star review is because of the locker room which is very dirty and small. This facility only gets cleaned over night when they are closed. No one is maintaining cleaning throughout the day . The amount of people using this Gym warrants additional times during the day for cleaning. Lastly this facility closes at 5p on Saturday and Sunday there are several 24 options available in Rockland County. I joined before it opened and have given this gym time to see if things would improve but it seems that things are only getting worse. Most probably going to cancel my membership

Source: Google

★ 5

Always kind staff. Alot of machines and people just workout out. You dont see too many people just sitting on machines without using them, or using their phone to record. People actually workout. The hydro machine are one of the best..and are helpful after workouts also. Great addition. Cant wait to tan!

Source: Google

★ 5

Very good gym, but no excuse to not have the gym open to 11pm on the weekends.

Source: Google

★ 5

Clean gym with tons of equipments and weights. Loving it

Source: Google

★ 5

Early morning front desk staff always very friendly and welcoming. Always clean and properly functioning equipment. So far, happy.

Source: Google

★ 2

Source: Google

★ 5

The gym is clean and the staff is friendly. The locker room is absolutely too small but will not deter me from going. I'm so glad this place opened. I hope it stays clean!!!

Source: Google

★ 1

Source: Google

★ 1

Very poor customer service … they really don’t care if you cancel. Things were not explained clearly when you go back for clarification they were nonchalant about you cancelling membership.

Source: Google

★ 5

I REALLY enjoy this gym. It’s been my 3rd week there. Looking forward to my free training session. I highly recommend this place!

Source: Google

★ 5

I see a hell-ava lot of negative reviews; including those that look like their from friends & family of powerhouse.
All I can say is this place dances circles around all Rockland gyms.
Squeaky, clean equipment, and tons of everything! The clientele is diverse, cool, and considerate. The atmosphere is invigorating.
As a member of powerhouse, I was thrilled to see Crunch open and not be a depressing space, like the gray & windowless experience I had at that other gym.
I hope that this gym continues to thrive, and set the tone for what we expect in a gym!
Keep up the great work crunch!

Source: Google

★ 5

This place is everything you could possibly want in a gym. And it's BRAND NEW so it's clean and equipment is flawless. DO NOT BELIEVE any of these recent negative reviews. The entire staff is incredibly nice and helpful, you can't beat the value, and the vibe is perfect. Thank you Crunch!!

Source: Google

★ 4

For 10 bucks a month this gym is great. People posting reviews about it being cramped, I don’t see that at all, except maybe in the HIT area, and have you been to powerhouse, that is cramped and it’s five times the price! This is new equipment, 8 Olympic squat racks, tons of free weights and benches and ten dollars a month. My only complaint is the locker room. They took the UFC locker room which was made for a much smaller membership gym and just left it. They need more space, more toilets. Other than that it’s a great value gym.

Source: Google

★ 2

The staff was very friendly and helpful. I got the free one on one with the trainer when I signed up. After working out I decided to sign up for some personal training sessions being that they give you half off the first month. I scheduled my first session for this past Sunday at 8. I woke up and it was snowing - I kept calling the gym no answer. It wasn’t a blizzard so I decided to go in. The gym was closed. No message, no blast text. No call from the trainer. I got a call in the afternoon asking how my experience was going. I let them know I was not happy. No apology just a “ we put it in Instagram” and let’s reschedule you. I guess since they solidified a deal they could care less about the member.

Source: Google

★ 5

I love it here! The staff are very friendly and the machines are great. Very busy after work hours but that’s obvious since it’s a new gym/ new year.

Source: Google

★ 1

Gym itself isn’t bad, good equipment, brand new so still nice and clean. Bathroom and locker rooms kinda suck, small, and no paper towels which a gym should have so you can wipe your face. The thing that pisses me off is you can already tell that management doesn’t care about the members. I signed up before they opened, I wanted my fiancé to come check it out so he can join as well, signed up online for a free day pass and they still charged him $10 saying the “corporate” day pass isn’t valid for the first 4 months. That’s pretty shady having people drive over under the pretense of a free day pass and then getting told they have to pay or they can’t work out. It’s also a bit ridiculous for a brand new gym to treat people this way when they should be focused on attracting new members. On top of that google says they’re open 24 hours which is completely false, they closed at 5 pm today which is a Saturday and they say they are “working on fixing it”. Again, shouldn’t take more than an hour to fix, as a business manager myself I’ve changed our google hours quite a number of times. So disappointing since I really wanted to like this place ☹️

Source: Google

★ 1

Wanted to try the gym out before I signed up. Signed up for free pass, took preworkout, drove 20 minutes and was told they aren’t taking free passes. Waste of time.

Source: Google

★ 1

Source: Google

★ 1

Place is garbage. Only ONE Smith Machine in the entire facility. Trainer tells me it’s not their “priority” LOL I’ll stick with Powerhouse Nanuet.

Source: Google

★ 1

Extremely SMALL locker room with only ONE toilet. Weekend hours are not good (they close too early, 5PM)

Source: Google

★ 1

Bad way to start a business. My daughter joined online, I went for a free day trial I set up online. Once we got here she was good to go, I in the other hand was not. They informed me that guest passes were not being accepted because they were still new and catering to new members only. I said why not say that online when I signed up for the pass. Their answer was because that's how we get you in. Needless to say I payed $10 for a daily pass rather than joining. Only reason I payed is because I came with my daughter and didn't want to ruin her day. If this is how they treat a potential customer image how they will be once you sign the dotted line.

Source: Google

★ 1

Hoped for a positive experience in this new facility, but it fell short. Free trial pass was not accepted, very cramped space as I felt that the equipment was placed too closely together, locker rooms are also small & the facility smelled (I understand it’s a gym but there was no circulation).

Source: Google

★ 5

Squeaky clean, and all equipment is brand new 🥰 LOVED IT

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Why promote a day pass when you guys decline people that have free trials? Bad start to your gym.

Source: Google

★ 5

Source: Google