★ 1

Disgusting! I hate this gym! Don’t go here and waste your time and money! All they want is your money! They always have an attitude when you need something but when they asking you to Join they have a HUGE smile on their face!

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★ 5

The Staff There Help You And Make You Feel Welcome

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★ 2

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★ 5

I had an amazing experience working with Kyle, the Personal Training Manager at Crunch. From the moment I met him, he was incredibly attentive and genuinely invested in helping me reach my goals. He took the time to listen, understand what I needed, and not only provided a meal plan but altered it in a way that made my fitness journey feel so much more achievable. His professionalism, energy, and friendly attitude made every interaction enjoyable. Kyle truly goes above and beyond, and it really shows. Highly recommend! 💯💪

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★ 5

I’ve been a Crunch member for many years, starting back when I lived in Miami Beach, and this gym has truly been an important part of my life. Here at the Norwood location, I’ve found a clean, organized, and motivating environment. I try to come almost 7 days a week because this place has become part of my personal therapy and a key element in my growth and routine.

I want to acknowledge the entire staff:
– The lady in charge of cleaning, who keeps the gym spotless and is a wonderful person.
– The front desk team, always friendly and helpful.
– The manager, who is an excellent professional and always willing to resolve any issue quickly and with kindness.

The machines, the maintenance, the space, and the overall organization are excellent. Honestly, 95% of the staff gives their best to make members feel welcomed and comfortable.

Like any place, there are also a few things that could be improved:
1. Group class schedules.
For those of us who come early, it would be extremely helpful to have classes before 8–9 a.m. Many of us pay the full membership specifically to access the classes, but due to the late schedule, we’re unable to participate.
2. Consistency with personal training sessions.
I’ve tried booking sessions with a personal trainer on several occasions, but they’ve been moved or canceled. These are small details, but they do impact the member experience.

Despite that, I’m truly grateful for the kindness and professionalism of most of the staff, and for the effort they put into keeping the gym clean, organized, and enjoyable.
Great job, and thank you for being part of my daily routine and personal well-being.
TATAN ❤️💪🏋️🏋️‍♀️🏋️‍♂️👟🏋️‍♂️🏋️‍♂️

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★ 5

The best decision I've made in years was going back to crunch and working with Jazzy. I'm 51 and have misunderstood the sources of my chronic pain for years, and while the work is hard, I'm starting to feel better and have more strength. Jazzy is a miracle worker. She doesn't body shame while pushing you to do your absolute best. I hate it in just the right way!!!

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★ 5

AVOID THIS GYM AT ALL COST !!! But only if you don’t want to archive your goals. Coming to crunch Norwood has been one of the best decisions I’ve made in a while. I came in with no confidence but after having Dariel as my personal trainer my confidence level has increased and I can look at myself in the mirror without looking away. So if you DONT want to archive your goals and feel like you are walking in a safe place with a friendly staff then avoid this gym.

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★ 1

don’t know who hired kyle, he is the most judgmental and rudest manager that I’ve ever had to deal with. Managers are supposed to be friendly and interactive, he will purposely use his phone in your face and waste your time while you’re waiting to speak to him. He will cut you off to have side conversations with other people about irrelevant things.

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★ 1

The manager Kyle will try his hardest to make you hire a trainer (which is understandable because that’s his job) but if you refuse to hire a trainer and pay more, he will deny every other service to you and give you a nasty attitude. happened to me and my friend twice already. and today he saw us working out and quite literally laughed at us, and rolled his eyes. don’t know what his problem is but he’s clearly being judgmental in a supposedly “non judgmental zone”.

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★ 5

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★ 5

Clean gym a n d great customer service

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★ 5

⭐️⭐️⭐️⭐️⭐️

I came to Bibeck mid–torn meniscus recovery, barely able to balance or step off a curb without pain. From day one, he set the tone: pain isn’t weakness, it’s a signal to pivot. That mindset changed everything for me.

He’s young, but trains with the grit and wisdom of someone far beyond his years. Motivating yet empathetic, tough but purposeful. I still hear his “come on, come on” in my head 🤣. He trains like a physical therapist — teaching body mechanics while pushing me to build lasting strength.

In just two months, I’ve gone from struggling with basic movements to kneeling without pain, pivoting without hesitation, and even holding single-leg planks. Yesterday, for the first time in years, I was able to get up from the ground without assistance. That’s two months of smart, balanced programming: push/pull, core, glutes, and stability.

This is just the beginning for me — and for him. His knowledge, drive, and kindness are rare, and I’m grateful to be training with him now, before the world catches on.

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★ 5

This gym has been an amazing place to train. The equipment is always clean and well-maintained, and there’s everything you need whether you’re into strength training, cardio, or classes. The staff is super friendly and knowledgeable—they really make you feel welcome and motivated. The atmosphere is positive and energetic, which makes working out something I actually look forward to. Highly recommend this gym to anyone looking for a supportive and results-driven environment!” I must say it’s worth the money !!!💪🏼🙏 💯

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★ 1

The worst gym ever! They harass you into doing the training. Once you sign up, they cancel your training on day 1 and force you to pay the reat of the training membership even though they cancelled on you. Extremely difficult.

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★ 1

The worst decision this gym made was hiring this new staff. The head trainer, Kyle, is the worst manager I’ve ever dealt with. This gym is supposed to serve the Bronx community, but instead they’re only focused on draining money from members.

I was pressured into signing up for personal training after saying no multiple times. Kyle sat me down for over an hour, waving fees and convincing me until I finally gave in. Then he canceled my very first session the night before and I didn’t hear from anyone for days.

When I went to cancel my training and membership, Kyle and another staff member ganged up on me, saying I “signed on my own will” and they didn’t force me. The manager took 5 days to respond to my email and wasn’t any help either. They still charged me despite promising a waiver, then added an annual fee on top—knowing I was trying to cancel.

This staff came from another failing gym and are now pulling the same scams here. They’re desperate for money, offering random discounts just to get people to sign up for training. It’s all a scam. Kyle is the biggest con artist of them all.

Stay far away from this place!

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★ 1

DON'T WASTE YOUR MONEY!!! Well they want you to sign up for their contract but once you want to cancel they practically ignore you and keep taking money from you! Terrible scam! DON'T WASTE YOUR MONEY!!!

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★ 1

Money hungry

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★ 1

front desk employees are extremely pushy when it comes to memberships and personal training and make it impossible for you to cancel. bringing guests to the gym is a headache because they will constantly push the membership on them. I am still getting charged by them despite wanting to cancel my membership

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★ 1

Trash gym , trust me !!

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★ 1

They harass to no end for you to sign up for things, but once you do, canceling is a nightmare. It feels like they deliberately make the process confusing and drawn out. They use manipulative tactics to lock people in

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★ 1

terrible customer service!!!!!! pressure people into personal training for it to be a total scam!!! they make it impossible for you to cancel memberships. don’t do it, take your business elsewhere.

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★ 1

This gym is total garbage! The employees are rude and the personal trainers arent on top of what they need to do. It feels like they are stealing my money and when i tried to cancel the training they said i had to keep paying for another month. So 45 dollars a week down the drain for another couple of weeks. They made the deals seem so good verbally because prior i wasnt thinking about the personal training, they convinced me. This definitly felt like some scam

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★ 5

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★ 1

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★ 1

Worse gym there could ever be!! Do NOT go to this gym there are different and better places…
They are a scam when canceling membership they keep charging a lot of money. If I can give 0 starts I definitely would.

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★ 5

Gym is clean. Friendly staff. Good equipments. Personal Trainer Bibek is phenomenal. I began working with him a year ago after I became unmotivated trying to exercise on my own. He helped me to set realistic goals. I have made outstanding progress in my strength and endurance. He is very knowledgeable, respectful, and patient. Explains why certain exercises are chosen, and how they contribute to my fitness goals. Prioritizes proper form and techniques to prevent injuries. I highly recommend him to anyone seeking to improve their fitness.

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★ 3

The gym is fine. I like it, but I'm giving it 3 stars because the back corner almost always smells bad. It would be nice if they added air fresheners because sometimes the bad underarm odor is hard to bear.

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★ 5

Great Gym! Just be careful when working out by yourself and you decide to refill your water bottle because this dude will start screaming at you assuming that youre not putting back your stuff. I think his hair was twisted on too tight or something idk. I told him I was coming back and all he did was give me a bad look.

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★ 1

Trust me

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★ 4

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★ 4

Honestly not bad for the price; you get decent equipment, variety, decent amount of cardio machines. Beware it can be crowded, gotta know the right times to go. & music can be very loud and overpower ur headphones if you don’t have noise canceling

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★ 5

I’ve been going to this gym since August and it has been a very positive and motivating environment that has kept me motivated on my journey. Staff are friendly, helpful and are always around to answer questions/ address any concerns.I started personal training with Lulu in January and she has elevated my gym experience to a different level. She asks about goals, she listens, she teaches you, she pushes you, she challenges you but most importantly she motivates you. It is very obvious that Lulu is passionate about what she does. My favorite days at the gym are the days I get to train with her. She has helped me unlocked a whole new level of confidence in the gym. I 100% recommend training with Lulu it is an experience you won’t regret. Thank you crunch Norwood for being a great assist to our community!

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★ 5

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★ 1

El peor gimnasio de toda mi vida la Peor experiencia vivida la tube hoy aquí sucede que yo pagué una clase de entrenamiento las inscripción de la clase fue 10 dólares está luego la persona me dice que necesito unas clases más y me cobra 124 dólares está bien lo que nunca se me explicó que eso era por 3 meses el cual hoy tuve que pagar 376 dólares sin darle uso a ninguna de esas clases el personal te trata como que eres una basura que estás de gratis que asco que gym no lo recomiendo para nada lo peor de todo el Bronx jamás volvería a este lugar

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★ 5

Started this gym to continue my personal training with CJ, who is an amazing trainer. Met more amazing, friendly staff members here whom are very very welcoming. & I absolutely love the access to the studio when they're no classes !!

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★ 5

Crunch on Norwood Ave is a fantastic place to train, with an incredible team of personal trainers who truly motivate and inspire their members. The group workout programs are dynamic and energizing, creating a strong sense of community. I once left my iPhone charger overnight (a 16W model), and after calling the staff to explain the situation, they kindly held onto it for me. I’ve left other items behind before as well, and nothing has ever gone missing—this speaks volumes about the honesty and integrity of the staff and members. I highly recommend this location to fitness enthusiasts from all over New York City and beyond.

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★ 5

been coming here for over two years and one thing imma say, they never disappoint. Service 10/10 Ambience 10/10 Equipment 10/10
Juniris always goes above and beyond to make my experience there significant and comfortable

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★ 5

I'm not a gym rat, but my health isn't really good, so I have been going for months now with the help or the personal trainers. Dariel, Lulu, and Cj . They are very good trainers and I would recommend them for your next workout.

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★ 4

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★ 5

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★ 1

Llame para avisar de mi cancelación y al día siguiente fui y me cobraron no sé qué cosa de mantenimiento anual cosa que no me dijeron cuando me inscribí, al final me cobraron 87 dólares, cuando solo ocupe el gym dos meses y ahora se supone que iniciaría el 3 mes dijeron que me tenían que cobrar también este mes por adelantado? Que?? Así de fácil quieren quitarnos el dinero?
Las máquinas del gym todo bien, pero prácticamente quitar una cantidad de dinero así como así solo por cancelar la suscripción? Hubieran dicho desde un principio, (al cancelar su inscripción tiene que pagar tal cantidad por tal cosa, pero no dicen nada. Mala información

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★ 1

The gym is the worst in the Bronx. There are always faulty machines. The group fitness room is always busy with different instructors and messed up schedules.
They’re are no policies on how long people could stay in machines on a given busy time.
While the customer services are not rude. They are very complacent
They need to get more functional machines
This particular stair stepper had been faulty for the past 2 weeks

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★ 1

Definitely a scam. I signed up for a membership at the end of January, then called to cancel a week after. They sent me a link which I completed. Now 2 moths later they hit my account with a machinery service fee of $62.69 when i never touch one of those machines. I called again and the MOD told that I had to pay for that fee regardless. Never experience that poor costomer service in my whole life. Do not go to that place, unless you want to pay for a product that you never consumed.. BTW, there is no cero star, therefore I gave one.

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★ 1

This is the worst service first of all they charged me 62 dollars annual fee last month then I wake up this morning they charged me again going into my account unlawfully for a payment they know was already paid for last month mind you they took the payment out with a purchase receipt I'm in the hospital for the last three days. I called the customer service agent told me that a supervisor will call me back never called I called again at 3 pm again now she's allegedly in a meeting and will again call me back she didn't call now I called at 7 pm the agent same one said she will call back this is the worst situation I call my bank and put in fraud activity ppl be mindful to these actions cuz I don't mean no harm but I don't have 62 dollars for a cause or services I wasn't provided with. Rating I had to add one to post

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★ 4

Great community gym. The problem is they keep losing their best instructors-- Kayla, Carly, Hannah. Now Dariel isn't teaching HIIT Sunday morning? But his classes are always full. Management needs to do a better job taking care of their employees. Keep Dariel as the Sunday morning instructor.

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★ 2

They need to get new machine and maybe change the layout

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★ 5

good gym beats pd

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★ 4

Taking my monthly fee since 2016 and I haven't been there in years. Awesome scam. I can't cancel over the phone which works out great for them since I live out of state now. We sorted it out. Decent gym

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★ 1

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★ 5

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★ 5

Professional and clean environment with friendly staff and truly the best gym and best equipment I’ve seen so far!! Truly recommend this gym if your looking to change your body and feel brand new.

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★ 1

I started at this gym at the beginning of this month. It had be tolerable until last Sunday. Before I get into that incident, let me tell you about the ones prior to it. When I was washing my hands in the women’s locker room, I turned around to see a girl behind me taking pictures of my back. While using various machines, I’ve had guys watching me, pulling their phones out and making fun of me. I took those incidents on the chin because I’m a big girl, this gym is new and people are just mean sometimes. But last Sunday was the last straw. My trainer, Charlos had me lifting heavy weights. It seemed like he was just adding weight for the hell if it. He asked if I wanted him to record me lifiting since it was a heavy amount. He had never asked me this before and he’s been my trainer since I started. I said yes because I was excited to show my mom how much I’ve been doing at the gym. As I’m lifting, a man whose picture I’ll add to this review walks behind me to watch me. I lift and drop the weight and he stares at my trainer. I didn’t immediately notice until my mom pointed the guy out to me and said he looks sketchy like my trainer and him were trying to make fun of me. I watched the video again and saw what my mom saw. It really hurt my feelings because I was starting to trust my trainer but after that I began to question everything he said to me and all of the “exercises” he made me do. I truly believe that he does not want to help me and he’s wasting my time and just taking my money. I think he and his gym bros are making fun of me behind my back. I’ve already spent over $500 on personal training lessons trying to make this year my best year. Now I’m at a crossroads about it. When I told Charlos about it and showed him the guy in the video, he said he’d handle it. Yesterday I had a session at 8p. He calls me 10mins before, a call I missed because I was already on my way to the gym. I get there and he’s not there. Instead he’s texting me about an incident that happen which I don’t believe is true. He said a woman fainting in the women’s locker room and he had to fill out an incident in order to comply with HIPAA law which is a lie. HIPAA has nothing to do with file an incident report at your workplace but I let him rock. It just shows me more about his character and how he feels about what happened to me. He told me that the guy was admiring how much weight I could lift. YEAH RIGHT…then why walk behind me into the frame of my video and make a face seemingly of judgement smh. Charlos did not work with me yesterday instead he gave me a list of workouts to do on my own and sent me on my way. He later canceled my session. I completed the tasks he assignment amongst a couple of men staring at men, people hogging machines and another guy harassing me about when I was going to be finished on a machine. I saw other trainers working with people and thought why am I being singled out? Why cant I be trained? My money is green like theirs! Is it because of my weight? My race? Do I not fit the type of person that they want to train at this gym? It’s truly disheartening and I’m not sure what to do so I’m writing this review to warn others. Thicken your skin and have your guard up…it’s brutal at this gym.

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★ 1

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★ 5

I alway wen there for my work out

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★ 5

Very good gym my trainer Bibek is amazing

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★ 5

I started my Journey to go to the gym I’m so grateful that I got a personal trainer. He’s the best. He takes his time to teach me and train me well. He also listens and pay attention to detail if I doing something wrong. His name is Bibek Dhami his will always be a 5 stars.

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★ 1

filed a bbb complaint since you guys still want to contact me about charging me when you guys signed a cancellation agreement with a $0 balance. i contacted the location twice and it was told to me this was escalated and a manager would contact me back but instead i keep getting emails and letters in the mail about some new random balance i owe. how if you guys agreed to close my account in september and the balance was 0?

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★ 1

If you bring any guess they ask you for too many things. Make you waste time at front.

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★ 1

To the owner. We don’t mind you make money but for god sake change all the broken equipment and get rid of all the junks ASAP. So many small things are missing in the gym. This gym is turning into a trashbag

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★ 5

Honestly I love this gym, it truly is a hidden gem in the Bronx. Yes sometimes it can get a little crowded but from my personal experience, it’s truly not that bad. I’ve seen much worse. The front desk staff are super professional and just kind and patient. They always help in the best way they can whenever they are needed. But other than that, the gym itself is great, there’s a lot of good machines, as well as barbells, dumbbells, punching bags, weighted balls, kettle bells, a monkey gym, pull up bars, and even a turf and Zumba area. The locals are also very nice, respectful, and kind in my experience as well as hygienic lol. And all of this are the things I appreciate so much about this gym. Hopefully it stays this way for the years to come. You’re doing great guys!

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★ 2

The place is extremely small and the machines are extremely close to each other. Benches in the locker room are positioned in odd areas where u have no use for them and they're extremely thin and small. I went around 8 and won't be returning either I'll stick to la fitness

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★ 5

Bardzo fajna silownia 💪🏻. Sprzęt zróżnicowany pozwala na zdywersyfikowany trening. Turbo uprzejmy personel i równie uprzejmi użytkownicy. Mogłem trenować z synem i przyprowadzać go jako gościa. Polecam!

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★ 5

Shout out to Dariel, the most incredible Trainer I’ve ever had. He is the GOAT.
Shout out to Charlos as well for being awesome. The staff at this gym is excellent.

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★ 5

This gym has the most courteous and attentive staff of any gym I’ve been to.

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★ 1

I don’t appreciate JOHNTHAN the FITNESS MANGER attitude very unprofessional so I wanted to cancel my personal trainer session over the phone and the guy on the phone said I can’t cancel on the phone that I will have to come in person so I come in person and I speak with Johnthan the fitness manager he asks me why I want to cancel my session with a attitude I explain to him my situation and still with a attitude he tells me I’m still gonna be charge I’m like why if one I’m canceling my session 5 days before my actual TRAINING session an I’m
Not going to show up to the session because I don’t want the service .

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★ 5

I like that they have the rope workout is intense

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★ 5

Nítido

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★ 5

I love ho every time

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★ 5

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★ 5

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★ 5

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★ 5

This gym is mad lit. The people here actually care. S/o to Jonathan and Odyssey

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★ 5

I want to thank Bibek for coaching me and Jonathan for always taking extra time even on the days Im not scheduled to help me with my fitness journey. THANK YOU Crunch.

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★ 5

I just want to thank Jonathan and Charlos for getting me ready for boot camp I didn’t think I could get to where I am now on my own they have given me the push I needed. Thank you.

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★ 5

I’ve been signed up to Crunch Norwood for about three years now, And Jazzy has been the first trainer to ever make me feel comfortable within my gym anxiety and within My postpartum body. She has taught me how to build strength and still be confident with my journey. She has taught me the proper nutrition that I need to take for myself And also challenges me to levels, which I never thought I could reach. If you think you cannot lift those weights, Jazzy’s there to remind you that you have the strength to do it. Best female trainer I’ve had in my entire life. You should definitely train with her when you come to Crunch Norwood.

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★ 5

I want to start off by saying I love going to crunch. So, when I decided too really become serious about my fitness journey i knew I was going to need some help. That's when I decided to get a personal trainer, that's when I met Jazzy and let me tell you it's the best decision I ever made. She is the best I really look forward to coming to my sessions. Jazzy is so welcoming, motivating and down to earth; she builds my confidence so much that for me is the best part. I am doing things that I thought I could never do at my age. Thank you, Jazzy, for pushing me and building me up. JAZZY YOU ARE BEST. If you're looking for some tough love and confidence building, she's your girl. By the way she is also very funny

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★ 5

It’s been 8 months now that I’m locked in with Crunch and I have to thank my trainer Jazzy for that. She’s been a huge motivator and help in my fitness journey. I’ve seen so much progress and always look forward to coming back thanks to her guidance and wanting the best for her clients. Thank you Jazzy! <3

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★ 5

The Saturday morning Zumba class with Tamika is a vibe! She is the best zumba instructor I've come across, and I've had several. A fun and energetic class and the music is fire!! Try it, you won't regret it!

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★ 5

Jazzy is an amazing personal trainer! Her positive and encouraging attitude makes every workout fun and challenging. She has helped me build strength I never thought possible and has been incredibly supportive of my goals. Jazzy's knowledge of fitness and nutrition is impressive, and she creates personalized workout plans that keep me motivated. I highly recommend Jazzy to anyone looking for a dedicated and knowledgeable trainer.

Source: Google

★ 5

I trained with Jazzy for a small amount a time and saw results so quick!! She has taught me proper ways to exercise and has also helped me improve my nutrition. She will forever have a special place in my heart and it doesn’t matter how long I go without seeing her, she always makes you feel good when coming back. Her classes are also fun, you will definitely suffer but in the best way possible. Go train with Jazzy!! You won’t regret it.

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★ 5

Jazzy , you are an amazing trainer, and I want to thank you for everything. You have helped me lose so much weight and feel more confident in myself. I really appreciate your guidance and support. You are the best trainer I have ever had, and I am so lucky to have you. Thank you for being awesome!

I also want to give a shout out to Crunch Gym for being such a great place to work out. The staff is very polite and helpful, and the equipment and facilities are top-notch. I always enjoy coming to the gym and seeing the friendly faces. Crunch Gym is the best!

Thank you again for everything, Jazzy. You rock!

Source: Google

★ 5

My personal trainer is Jazzy and she is just amazing! She has listened to my needs and wants and has offered insight on meal plans and what kinds of foods I should be eating to assist in my journey. Besides the personal training her weekly classes are fun and will have you working up a SWEAT! I’m so glad to have joined and have her as my trainer.

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★ 5

My personal trainer is Jazzy. My girlllll!!!! She listens to all your needs and has the best tips and tricks ever. She’s very patient and knowledgeable about a lot that really helps you in meeting your goals. I originally was going to do personal training just to feel it out and see what it was like, but Jazzy has made me want to stay with her foreverr lol. We have a few months working together and I’ve already seen some progress, and I’m really looking forward to seeing more!!!

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★ 5

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★ 2

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★ 4

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★ 5

Amazing gym. Has everything you need to stay fit and healthy. Been a member since 2018 and I am very happy

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★ 5

I love it

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★ 5

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★ 1

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★ 1

Ils font du ciblage dans leur salle. Après une première impression il y’a de la discrimination surtout à l accueil. J’ai signalé via message un comportement déplacé d’un gar à l accueil. Ils ont lu et ignoré. Après 3mois seulement je vais devoir quitté cette salle pour aller à blink

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★ 5

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★ 5

Loved Ashley’s Zumba class from Tuesday @7pm. We need to see her moreeee dayss.

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★ 5

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★ 5

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★ 5

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★ 5

The trainers in crunch gym are very understanding and they work very well with there clients.

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★ 5

My personal trainer was Jazie!! She was a great PT!! Always listened to exactly what I wanted my physique to look like and within the first month of training together I saw significant improvements in the areas of my body I wanted to!! Also great vibes and pushes you to do your best!! Love her whole life!!

Source: Google

★ 5

First time visitor.
Was in the area and had some time to kill. Crunch at Norwood is a decent gym with a variety of equipment. Facility is nice and clean. Genaro is amazing, friendly and welcoming, as well as his staff. This location is however on the smaller side. So it can get crowded during peak hours, which may lead to wait times for equipment. But every one there seems to know their gym adequacy lol. At least the day I was there. Anyway, I had a good workout & good experience. Overall, it’s a good option for those looking for a budget-friendly gym with a range of amenities.

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★ 3

Facility was ok. The layout is slimmed down as it's a compact floor plan. Nowhere near the selection of equipment I have seen at others.

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★ 5

I love it here

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★ 5

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★ 4

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★ 5

I'm very grateful the manager fixed and handle everything for me. He saw I never used there facility and he cleared everything for me. Thank you so much for stopping collections and getting me right. I'm so grateful. Again thank you.

Old review

I signed up for this GYM November 26th. I realized due to my lifestyle as a single mother of three toddlers and no babysitter I wasn't going to be able to attend the gym. I never once set foot in this gym. They call me and I keep telling them to cancel membership since January!!! I can't access my account through the website and instead of them canceling my membership they keep trying to charge me and now taking me to collections!!!! It's disgusting that I'm still being charged for a membership they refuse to cancel to place I never once went into. It's a scam. How are you going to take me to collections for never even attending your gym or stepping foot into it and you refusing to cancel my membership

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★ 5

I started at PF first & decided to switch to Crunch and met Jazzy which is now my trainer and has been since January, I already got a gym Bbl cause of her ! Shes the best everrrrr BIG JAZ not the little one, yall better book up & go get that body right ! ❤️‼️🫶🏽 oh and today her birthday 🥳🥳🥳🥳 HAPPY BIRTHDAY Jazzz 💛❤️

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★ 5

Nice staff, Jonathan is such a helpful guy, well professional too. As well as David 10/10 recommend

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★ 5

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★ 5

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★ 5

great customer service from muhammad.

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★ 5

Mohammed is the best I appreciate his kindness he help me fix my account this gym is awesome

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★ 5

Having a great experience here!

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★ 5

I've been signed up at this gym prior to them opening (you were able to sign up prior to them being open, I was not charged until they opened).

I like this gym, I've been a member forever (I'm probably one of the few members that have been signed up since the beginning, lol). Even though I moved, I still kept my membership here.

My only complaint is that sometimes some of the wipe containers are empty. Those always need to be refilled as those are what's needed to clean the machines. Since there is always someone around vacuuming or doing some sort of cleaning, I would recommend that they are just a bit more aware of looking at the wipe containers to make sure they are full.

Other than that, I would say if you're looking for a gym, definitely join this Crunch. Just don't come during "rush hour," lol. It's super crowded around 6-7 pm, lol.

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★ 5

Dariel is an excellent personal trainer, he is mindful of his clients’ needs, potential and limitations. And he is able to accommodate to my crazy schedule!

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★ 5

The best class Dariel. Creo que por mucho tiempo avía buscado entrenar con alguien que le guste lo que hace y se emocione con los resultados de sus clientes. Entregado, siempre dispuesto. En pocas palabras el MEJOR.

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★ 3

The gym is fine, clean and organized. The only annoying thing is that the only free space available is always being used for those HIIT or CrossFit type classes like make those classes early in the morning or later times or even every other day not everyday or when the gym the is busy. The gym is already on the smaller side.

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★ 5

the workers are super friendly. Taking classes with Dariel are super fun plus he is an amazing trainer!
100% recommend it!

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★ 5

It's always a great time at Crunch, thanks to my trainer Jazzy! She's been whipping me up into shape for the last two months and it's been such a great experience working alongside her. Our training sessions are always fun, but she makes sure we're definitely reaching my goals with a curated plan just for me and that's made my experience so much smoother. She really cares for her clients and more than anything connects with them authentically. I've also taken her HITT classes and they will WEAR YOU OUT! In the best way possible of course, so please attend if you haven't already. A plus is that everyone is very friendly and willing to help as well. Overall I'm super satisfied and always look forward to another bomb day at the gym! Big thank you to all!

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★ 5

This facility is nice, clean and convenient for me. I love the clases that they are offers. And the staff is so friendly and kind.

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★ 5

I’m leaving a review for Jazzy! I used to do personal training with someone else, till I started training with jazzy, I want to say she’s honestly phenomenal! She is extremely energetic, super caring about her work and clients. Her ethics is superb! Amazing communicator, works with your schedule, she accommodates you! Jazzy goes out of her way as well to show how important her clients is that she sends you meal guides, gives amazing tips to see the results you’re looking for. She makes me feel comfortable, focuses a lot on FORM which is a major plus! There was so many workouts I thought I did correct and I wasn’t and she corrected my form and will guide me! Honestly the best trainer & I recommend her to anyone who goes to crunch’! I can go on and on about how great she is and extremely fun and professional as well! Thank you so much for amazing experiences, great care and concerns! ALSO PLEASE TAKE HER CLASSES I TRIED IT & THEY’RE AMAZING!!!

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★ 4

These smell and give people headaches it’s also toxic use essential oils!

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★ 4

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★ 5

I have been a member for several months. The facility is nice and the staff is friendly.

I work with Jazzy R. as a personal trainer. She is professional, knowledgeable, and responsive to fitness need and goals.

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★ 5

Great gym. The staff is friendly and helpful. My trainer is Jazzy and she is as determined as I am to help me reach my goal! She is enthusiastic, helpful, and motivated, exactly what anyone would want in a trainer!

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★ 3

The gym itself is great! The equipment is updated and the facility is well-organized. The staff is always pleasant which is also great. This gym is one of Norwood’s greatest assets in my opinion. My one gripe with this gym is the amount of “influencers” present with their tripods and cameras recording. I understand their roles, but some of us want to workout without being captured in their social media content. The tripod setups also take up a great deal of space as they are typically positioned several feet away from the people recording which forces other patrons to carefully maneuver around them. This issue is not unique to Crunch-Norwood as gyms everywhere are grappling with an ever growing presence of content creators. My suggestion would be to create clear guidelines around recording on premise.

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★ 5

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★ 3

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★ 1

After struggling getting into the gym for years, finally made the decision to start this year. Chose Crunch because it was close by and reasonable rates. But truly have been consistent and having fun because I have Coco as my trainer. She’s a joy to be around and has pushed me past what I thought I could do every session. She’s the absolute best!
Update: the best trainer they had is gone, the equipment breaks on the daily, and I don’t know if this is a Crunch policy, but they should close on the holidays, give your staff the break they need with their families.

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★ 5

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★ 1

Was excited to join this gym having a good experience for couple of months. I signed up for personal training, and had a good trainer until was given a guy trainer for my last session and that’s when it went downhill. Canceled my membership since then and haven’t had a pleasant experience

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★ 5

I like the gym walking distance from our apartment and the people work there is great 👍👍 and friendly

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★ 4

Nice gym with plenty of equipment and classes. It does get very crowded in the evenings around 5pm but that’s most gyms. Very enjoyable to go in the mornings!

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★ 1

I started training with my trainer coco and I was very happy with the results and now they wanting me to continue training with people I don't like and pay for something that wasn't my fault 🤦🏻‍♂️ and the manager's response that there are better coaches, terrible attention

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★ 4

I have been a member here for several months. The facility is clean and the staff at the desk is always friendly.

For personal training, I have been working with Coco V. on a weekly basis. She is professional, punctual, and communicative regarding our scheduling. Importantly, she is responsive to my fitness goals, providing a variety of challenging workouts, encouragement, and modifications as necessary.

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★ 1

I have been a member of Crunch for 7 1/2 years. I originally started kickboxing with a personal trainer. After he was let go i did not do training for many years. After many years I took the chance and started training with Coco. She has been very patient with me and it has been a pleasure training with her. I just heard that she was let go from Crunch. I think you have made a big mistake with your decision and wish you would reconsider. Coco helped EVERYONE in the gym. I will personally be cancelling my training sessions when i come to Crunch next week.

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★ 1

I have always struggled with being consistent and motivated during my fitness journey until about a year ago when I signed up for my first training session with Coco. She inspired me to believe in my own inner and physical strength, driving me to not see exercise as a chore, but as an investment in my future health. Coco was always available and went out of her way to schedule sessions with me. Her enthusiasm and charm always made our sessions more fun as well.
I am disappointed with Crunch's recent decision to terminate Coco, an essential part of the Crunch Norwood family. I will be downgrading my membership and I hope Crunch Norwood will re-evaluate its recent decision. Because of this recent action, I am giving this gym a one star review.

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★ 1

Estaba muy contenta por concurrir al crunch de Wester y haber encontrado a Coco como mi training Ella
es súper responsable y tiene mucha disponibilidad para sus alumnas y es súper motivadora para alcanzar nuestras metas También es muy disciplinada y respetuosa Y hoy estoy dando una
Estrella porque me parece injusto como
Se manejó esta situación . Nadie debería ser despedido sin escuchar realmente como sucedieron las cosa

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★ 5

My personal trainer is Coco and I’ve only been with her for about a month and a half now and I can honestly say that she’s the best trainer that I’ve ever had. She honestly motivates me to keep going and is the nicest person you’ll ever meet. I do my own workout at times but honestly I really only like going just to work out with her.

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★ 1

I’ve been training with Coco for more than six months, i love the results i’m seeing and she has always been supportive. I feel really confortable with her, for the way she treats me and the way she trains me, i have been taking 3 sesions for week for the past 6-7 months and would not like to start all over with someone new. I just heard she is no longer in the gym, and for someone who was not confortable exercising like me, Coco has been the most supportive person.

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★ 5

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★ 1

Estoy muy satisfecha de mis resultado y e puesto mucho esfuerzo para alcanzarlo, pero eso también va de la mano con un excelente instructor como la que tengo en su gym ,como lo es ,COCO , siempre disponible a todas horas y si un día no me cuadraba el horario ella busca la forma de que no dejes de ir ,te acomoda el horario a tu gusto y conveniencia ,te motiva a seguir alcanzando tu objetivo . Es una pena que ustedes no tomen eso en cuenta,si no quiero entrenar con otra persona porque con ella estoy cómoda y logro los cambios que quiero en mi cuerpo. Te doy una estrella porque ustedes no son respetuosos con sus empleados y con eso también me faltan el respeto a mi

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★ 5

Crunch Norwood as a gym is fine, but having Coco as my personal trainer has been *amazing!* Every workout is unique and challenging- she figures out quickly where you're at, what you need to work on, and how to help you reach your goals. Personal training is a bit pricey, but Coco is worth every penny!

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★ 4

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★ 5

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★ 5

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★ 5

My second home 😌

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★ 5

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★ 5

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★ 5

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★ 4

Reasonable rates, modern equipment and spacious. Street parking only.

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★ 4

The bathroom isn't always clean.

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★ 1

I was just trying to get enrolled or join the gym is a bout be 11 am one person on front desk he is busy telling me to wait just a sec I see other walking around but no came to help to my guess I think you no need more costumer so I walked out thanks for nothing you need more people front desk .point blanck is costumer thanks for your help Young men u tried but your staff is not a team player

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★ 3

Normal

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★ 5

I am starting on my healthy lifestyle journey and have been visiting this gym for about a Month. I signed up for a trainer for 3 months and was assigned to Charlos. He is fantastic, friendly, knowledgeable, and made me feel at ease. He explained how all machines worked and I love our workouts. He pushes me enough and took the time to know my health situation and tailor workouts to fit my needs. I have also been to a few Zumba classes, the instructors were so much fun and the community embraced me, I had a great time! The only constructive feedback I have is to please add a small rack in the area by the elevators so that your customers can lock their bikes and scooters. That's the perfect place for one and they are not very expensive. I would be even willing to donate one! lol (just reach out!) I traveled to this gym via scooter and other people also have bikes so we leave them downstairs. People usually would lock them along that wire you see. But the wire came loose, it was fixed and that is not the appropriate place to lock bikes. This is a simple issue to solve, and would make a huge difference for those of us who need to travel via bike or scooter.

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★ 1

UPDATE 8/27/23 after my Review the manger called me to confront me about MY experience and to tell me I was lying his name is Genaro. Be aware of your review he is not polite at all, I WAS CHARGED AGAIN AFTER I CLOSED THIS MEMBERSHIP, GOOD THAT I CHECKED MY ACCOUNT, I HAD TO CALL TO GET A REFUND AND MAKE SURE THEY DONT KEEP CHARGING ME. Keep an eye on your statement after you cancel the membership. The only reason I switched from my previous gym was to be able to join some classes to break the routine , but the classes start at 9am to 4pm ,I normally go to the gym around 5am they don’t have any classes at that time so I tried switched to PM and the classes they have after 5pm are just Zumba and yoga. People with jobs can’t do 9-4 classes, the gym is very small and is always very busy, I have been to other locations in Orange County and in PA while visiting my family and they are very big and have a lot more classes including spinning classes, which this gym doesn’t have and they have 5:30am classes, it doesn’t matter the time you go because of the size it will be packed and you will need to wait for the machines a lot. The 1st time I went and they have a “non mandatory” meeting with a trainer but I felt so pressured that I wanted to get it out of the way after saying no multiple times, then I was not informed that was a PT plan that they will be selling me which really bothered me , I like to know what I’m being involved on beforehand , then the lady was very rude once I said I didn’t want it. Definitely canceling and going back to my previous gym. It doesn’t work for me personally , I give 2 start because the Zumba instructor, she was nice

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★ 5

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★ 4

Though often busy, the staff and manager were patient and informative on the day I was there

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★ 5

Buen ginnacio pero tiene un empleado que vive faltandole al respects a uno que mal

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★ 5

Excelente servicio por parte del personal buena maquinaria y los entrenadores, sobretodo el entrenador David Pére, es un excelente entrenador y una persona muy atenta.

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★ 5

I had an incredible experience with my personal trainer David ! Their expertise and dedication to helping me achieve my fitness goals were remarkable. They tailored each workout to my specific needs and pushed me to new limits while maintaining a positive and supportive environment. Thanks to their guidance, I've seen impressive results and gained a deeper understanding of fitness. I highly recommend this personal trainer to anyone looking to make a positive change in their health and wellness journey. They truly are the best!

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★ 5

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★ 5

Nice gym plenty of equipment dedicated staff experience trainers clean facilities nice place

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★ 5

Great place

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★ 5

Good space a

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★ 5

I was a guest at Crunch. The young lady at the front, welcomed me. She made my first visit feel so at ease.
They have a lot of machines and they had an aerobic class. Overall, i had a great experience. Street parking..
I had to walk upstairs 😩. I had a great workout.

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★ 5

Great Gym, staff are friendly. If you really want to train with a good trainer go with Dariel. I can go on and on about how good Dariel is. I have trained with a couple of trainers and Dariel has been the BEST! He will tell you exactly what muscle you are working out during the workout. And will challenge you. Thank you Dariel for putting in the work while making us work!

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★ 4

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★ 5

Atmosphere is awesome

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★ 5

Overall, it’s a great gym. Lots of equipment, much variety unlike other gyms and extremely friendly and welcoming staff. If you’re looking for personal training, I’d recommend asking for David ! He is extremely understanding of what you’re capable of and what can be worked on/improved. He truly tailors your program to you and what you’re looking to achieve! I’ve trained with him for two/three months and feel so much stronger, healthier, confident and my back problems have lessened as well and my mobility has improved, so grateful!

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★ 3

The gym has all new machines, staff is courteous. management/ ownership seem to aim to deliver quality experience for it's patrons. They have the 360 body analysis machine ( I forgot what it's called) . recently they introduced a hand scanner for faster check in.
Mind you, this is not my home gym, but I go there quite frequently. I have also visited 4 other crunch locations. My assessment is in comparison to the others. So this location gets major points for all of the.
It looses a few points for certain things out of its control. As others have mentioned it is small. They make good use of the space they have but ultimately Smaller-sized means slightly limited options in terms of equipment. Also it means more wait time four machines when it is busy.
Another factor out of its control is location. Parking can definitely be a challenge.
Also as with many gym it can get a bit disorganized. Patrons don't put away the weights as they should etc..
Overall it is a gym . I was not crazy about it when I first started going but it grew on me. Especially when they outfitted with new machines. It's definitely worth a look if you're looking for something in the area.

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★ 5

Estoy más que satisfecho por los resultados que voy viendo gracias a la constancia y paciencia de mi entrenador David Perez…. Más que un entrenador es alguien que se preocupa por escuchar, orientar y animar a quienes entrena.

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★ 5

David Pérez es un entrenador que tiene mucha paciencia y es un buen entrenador que te ayuda en lo más que puede a entrenar

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★ 5

Idk why but I just love this place. My trainer David. D best 👌. Massage chair must try

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★ 4

I go to this gym these days and I like it here. No change in that regard.

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★ 5

I have had my gym membership here for about two months now and I have nothing but positive things to say. Everyone is so welcoming, the overall gym cleanliness is greatly appreciated and the price will keep me renewing.
I initially intended to work out on my own, but ultimately ended up getting a PT and it’s the best thing I could’ve done. I really like Dariel as my personal trainer, he has been perfect for my fitness journey. My strengths and weaknesses are incorporated into all our workouts while being mindful of my fitness goals. I like that he proves me wrong whenever I underestimate my abilities, and that makes all the difference for me. In the few weeks I’ve been here, I have already seen results and I couldn’t have done on my own.
I would definitely recommend Crunch Norwood and if you’re interested in a PT, request Dariel.

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★ 5

El entrenador Davi perez para mi es tenido uña esperiencias muy buenas es un excelente entrenador y me gusta los resultados que asta ahora estoy o teniendo con el Gracias por esa maravillosa esperiencias gracia a todos el equipo de máquina que tiene y por tener tan buenos estrenados como los es Davi perez

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★ 5

The place is nice the staff is always friendly and Dariel my personal trainer is amazing. Love that they have different classes that you can attend and it makes coming to the gym more exciting

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★ 5

Hannah is the only yoga instructor that i feel is very good! Staff and manager are so nice Amos classes are awesome! Love

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★ 5

First crunch fitness I’ve ever been to. But it is a small location compared to the blink gyms I usually attend. Not sure if other crunch fitness gyms are the same size but they have a good amount of equipment to use. It can become busy time to time but I never really wait for what I need. I like the Jacobs ladder and the stretch room when it’s not being used for a class. Good gym overall

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★ 1

Unprofessional stuff and terrible service

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★ 5

Good vibes

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★ 5

Muy agradable ,espacioso gran variedad de maquinas de ejercicios, muy simpaticos!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Great midtown gym. Never crowded when I was there. Stay at the Lexington Hotel upstairs and use this first rate gym as their health club! Front desk personnel extremely helpful too. Clean and well stocked locker room. Thumbs up 👍

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★ 5

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★ 5

El mejor Gym

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★ 5

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★ 4

I wanted add my requests and compliments. I have been doing Zumba and met some of beautiful instructors. The one I would want to see more on the schedule is Tamkia. She is a rays of light and so positive. I am addicted to her class. I have been coming to whatever class she has covered this month . It should be more of her and permanent . The classes have been packed and that is a beautiful thing that has happened for your company. I am asking and requesting her managers to please add her more on the schedule. I am a single working mother that work for a hospital. So what I have been doing is running to her class in the Evenings and Saturday morning being that I am off on the weekends. Tamika is a asset to your franchise and it is wonderful to see a full class. I got to meet some amazing people in the mix. Tamika brings the heat, energy, fun and she really works you. I would hope a change will happen. My complements to the other Zumba instructors they was cool too. My other compliment. Is the trainer Soibhan it have done her class a few times and she has been a pleasure. I have been able to catch her on weekends for the. Hit class and yoga. My goal is the hit class she is definitely a hype-women and have your muscles going. By the time. I am done with her. I go sore but in a good way that I have gone back . Unfortunately I missed her schedule because I get home about six and when I have been off I have been attending her class. Both ladies have been great to work with so far. My compliments to the location it is very clean. And non judgmental group of staff.

Source: Google

★ 4

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★ 4

Liked the place, clean good machines but I didn’t like that they didn’t have towels for showering but overall fantastic gym. The staff was especially nice.

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★ 5

I just joined last week and have a great trainer Siobhan who is helping and inspiring me to get fit. Today I did upper body strength and after I worked on legs and my stomach on my own. I feel great afterwards. I will be returning tomorrow morning and every morning afterwards.

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★ 4

Clean, affordable and friendly staff. Just Wish there was a sauna.

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★ 5

Excellent personal trainers and group classes.

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★ 2

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★ 5

The gym es great and the staff is awesome...the only thing that I can suggest is a sauna

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★ 4

This gym is nice but is quite small, and it’s not a female gym. It’s always mostly men and gets very crowded around the weights training areas.

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★ 5

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