★ 3

Gym itself is good, and sunday zumba with Emily is fantastic. However, there has been a consistent issue with the men's room showers and for the last two and a half months there has only been one or two days where there was any hot water at all. I have tried to message the management but received no update. The only thing they've done is put a sign up a month ago saying "There are issues with the hot water, parts are on order". Are they really still on order? Seems like a "go away and stop asking us about it" sign.
Other than that I'm very happy - Desk staff is friendly and helpful and lots of weights and machines available in the 7-8am timeframe.

Source: Google

★ 4

Reception/membership desk was great. Nice setup for working out. Machines are great. Plenty of them. Plenty of weights. Love the location.
Best times are early morning after opening, late night before closing.
Update:
Still a great gym. Wish there were more locations around the area.

Source: Google

★ 5

Locker room is very clean as well as the bathroom. Staff is very caring. Maintenance is terrible. For over a month there is no hot water for the showers. Totally unacceptable.

Source: Google

★ 1

This place is the Worst at giving refunds !I’ve been waiting since August.

Source: Google

★ 2

I’ve been coming to crunch for 10 years, have always enjoyed the atmosphere and experience of Crunch. However that’s starting to change, back in April I paid for my membership in full. Since then crunch has been charging me recurring monthly fees 1. Incorrectly as I paid in full. 2. Without my permission as I never agreed to any automatic withdrawals as again, I paid in full. A month ago when I became aware of this, I came in and made the staff aware of the issue. They didn’t apologize simply blamed a staff member who no longer works there. They let me know they’d submit a ticket and get back to me. Well, it’s been a month and no one has gotten back to me and today I have yet again another pending monthly charge. The woman today said she would take my card off file, not sure why this wasn’t done already and that she’d let the manager know. Super disappointing. Not sure I can trust this establishment any longer with how it’s currently being run.

Update: I was given an update today that steps were being taken to get everything properly squared away and my money refunded.

Source: Google

★ 1

The gym staff are not reliable!!! Members get up early in the morning to be at the gym by 5am and the gym does not open on time. Yesterday the gym was not open on time. I left the parking lot at 545am after waiting 45 mins and no one showed up to open the gym. This is not the first time this has happened. It also happened about 1 month ago as well. If there were an issue with paying our membership you’d be hearing from immediately. If this continues I will be forced to cancel!! Signed unsatisfied customer!!!

Source: Google

★ 2

The gym is a nice place to workout. However, if you decide to cancel your membership you will be charged for an extra month before cancelation.

Source: Google

★ 1

I got a notification that I was automatically enrolled in messages after I haven't had an account since 2016. When I tried to call multiple times to see if something fraudulent was going on, there was no answer and I was hung up on. Also their HQ number doesn't work.

Source: Google

★ 5

My experience with crunch fitness in Poughkeepsie is always amazing, the staff and management there is always professional super knowledgeable and very friendly with any questions or concerns I’ve got I love the gym and the warm welcome and friendly staff the equipment is always fixed orderly and the bathrooms are always clean and comfortable, I’m always satisfied and feel great when I workout it’s my happy place 😎

Source: Google

★ 5

Friendly, quiet and clean. Just what we were looking for.

Source: Google

★ 1

Update 8/9/2025: still the worst gym in the area

Some cosmetic issues are resolved but the following continue to be a problem:

-Classes have doors wide open. The entire gym gets to hear the class at maximum volume. Highly unprofessional.

-ZERO water fountain. It should be illegal to operate a gym without a working fountain.

-Hot water and water pressure Issues continue to be problems. Management is unresponsive. The one time they did comment on this, they blamed the landlord. Nothing but excuses.

Cable station by window has a problem with one side. This has been reported several times.

———
Update 2/2/2025: most of the issues shown prior have since been resolved.

There is an issue with staff not showing up on Saturday mornings when the gym is scheduled to be open. This has happened numerous times, including today.

There are puddles all over the floors due to leaks in the ceiling.

The Saturday morning cycling class instructor leaves the door wide open. It’s extremely obnoxious. I reported to the front desk and they said they can’t do anything about it.

Very unprofessional.

——

This is definitely the worst gym in the area. It is falling apart and I would not recommend it to anyone.

-Hot water and water pressure issues in the men’s room since they opened 5+ years ago
-Tons of machines (and the only water fountain) are frequently out of order.
-There is one working digital scale; the others need to be calibrated, both on the floor and in the bathrooms
-Many of the weight benches need repair or are missing parts
-Machines are missing labels on the weights
-Parts of the walls are peeling

Every manager just gives excuses. I think the location is privately owned. This might be why there’s always issues.

UPDATE: As of 8/10/2024, only the water fountain has been fixed.

Source: Google

★ 5

Source: Google

★ 1

July 16, 2025
ZERO ZERO HANDICAPPED PARKING SPOTS ZERO
AND THEY FORCE YOU TO BUY THEIR OVERPRICED DRINKS BY HAVING WARM WATER AT THE WATER FOUNTAINS, when they even work
April 15,2025 update
Still fighting with BROKEN EQUIPMENT
A man was just here to fix broken equipment, he fixed a couple but DIDN’t fix everything And the crunch QR code to report broken equipment DOESN’T WORK, and tries to get your email address which I AM SURE CRUNCH is selling our data
EQUIPMENT always broken !!!
Takes the owners 6-8 months to fix equipment and the idiots that try to fix the equipment DON’T KNOW WHAT THEY ARE DOING When equipment is finally fixed, the fixes BARELY last a MONTH, before they break again
EVEN THE TOILETS KEEP BREAKING
(AND IT JUST KEEPS GETTING WORSE)
Water fountain in various states of dysfunction Broken, No water pressure, WARM WATER (always warm) if your lucky to get any
People are all complaining left and right, including staff HOW MANY MONTHS UNTIL THINGS ARE FIXED ?!?!?!?!

1. There are no longer $9.99 a month memberships, its new owners and new prices and no more frozen memberships like in the last 50 years at gyms
2. Broken equipment and critical equipment for, not days, not weeks, BUT MONTHS !!!! AND MONTHS !!!!!
3. Place is dirty and uncleaned
4. During COVID they did not enforce mask wearing
5. The bicycle class and tread mill class music and coaching is SO LOUD you can’t hear your own music even with ear buds
6. From where ever they get the younger high school or jr college crowd they come in, in groups of 3-5 and tie up the limited equipment due to being broken and they talk and talk and talk check their phones and talk some more
7. The TVs for the cardio bikes no longer have TV or anything Its just advertising
8. The ropes, and bars are either broken or all on the other end of the gym, so if you go to get the rope for cables by the time you get back you lost your turn
9. Such a shortage of equipment that some people place coats or bags or cell phone on the equipment so they hold it for there next exercise or superset and tie up 3-4 pieces of equipment for 1 person
10. Several of the bars are broken and some group of people keep a bar under lock and chain and you gotta know someone to get the combination
11. Their are NO PRICES marked on beverages and in the few prices i went out to compare you’ll pay 2x -3x more than what it is in amazon or at Vitamin Shoppe
12. Majority of these problems didn’t exist with the prior owner, these new owner(s) are COMPLETELY out of touch but their own gym in the albany area gets carte blanche
13. They have some idiot replying to complaints saying “THEY WANNA HEAR FROM YOU”, “THEY ARE SO SORRY”

* THEN FIX THE EQUIPMENT
* READ THE COMPLAINTS
*******************************
FINALLY SOMEONE IS DISTRIBUTING A CLASS ACTION COMPLAINT AGAINST CRUNCH GYM FOR BREACH OF CONTRACT 🙏🏻🙏🏻🙏🏻 Thank god, finally !!!!

Source: Google

★ 1

This is the Dollar Store of gyms. It is pure garbage, disappointing, and should not even be allowed to operate as a franchisee of Crunch. Allow me to explain ...

1. The staff are college kids at best. Some do not even show up to early shifts, and you will sit in your car outside waiting for the gym to open. This has happened to me multiple times.

2. The ceiling leaks. Be prepared for puddles randomly around the gym floor.

3. The Monday through Friday classes reserve EVERY treadmill in the gym. Then, maybe 5 to 10 people show up for the class. Does the instructor remove the reserved signs so other patrons can do some cardio? NOPE.

4. The water fountain does not work. It dispenses lukewarm, sometimes hot water.

5. Tons of water issues with the men and women's bathrooms. Low water pressure in the showers, sinks, etc.

6. The gym has paper towel dispensers and wipe dispensers hanging around the gym. These are almost always empty or broken. You can report them to the college kids at the front desk, but someone needs to be checking every 60 minutes.

7. The garbage cans are not emptied regularly. They are overflowing every time I am there.

8. The monthly rate goes up every year. They call it a "facility improvement" fee. Yet, nothing is improved. Things are barely maintained as it is.

9. The classes that take place in the "gym" and cycling room do so with the doors wide open. This means everyone in the gym has to hear the classes at maximum volume. This is rude to the other gym patrons, to say the least. This has been reported to the front desk and they all do the same thing. They shrug their shoulders or say, "Yup. I know."

That's what I experience multiple times a week, in a nutshell. I would consider anywhere other than here.

Source: Google

★ 4

I really liked this gym, and I basically use it exclusively for the classes, as it's hard for me to go in and work out solo. I really enjoyed the classes with Sara and Gina, the yoga instructors. They were also accessible for my mother, who has lung disease. Unfortunately, I had to change my schedule and can only go in the evenings. I tried the evening classes, and the instructor was nice, but it was way too challenging for my mother, and we personally just wanted to leave after a few minutes. I really think this location would benefit from staggering instructors for different times of the day, so that people who can't keep up with the harder evening classes can still enjoy a class at least once or twice a week. It would be nice to have more accessible options, especially for people with disabilities who want to be healthy and get stronger at an appropriate pace. This experience, unfortunately, has me rethinking my membership.

Source: Google

★ 2

Any place of business I go to , I expect to be greeted ! I went to other gyms, paying less in monthly membership and was greeted with a smile . It’s not hard to say Good morning/afternoon/night! How it’s like 5 or more workers all behind the desk and No one speaks, manager included . They’re all not busy , just chatting amongst each other . At this point I’m surprised/shocked if I am greeted . When I mentioned this to one of the only black trainers there, who actually greeted me everytime I was there , he agreed and told me I wasn’t the only one who brung this to his attention! I’ll leave race out of this review , but I do believe it plays a part in this , bc I’ve witness how they treat other members . I have no problem with the workout equipment, just the staff ! I’m def considering canceling my membership! Customer service matters !

Source: Google

★ 4

Source: Google

★ 1

Kick me out because I wore flip-flops

Took forever for them to even get me day pass too

Waist of my time just wanted a casual workout out it doesn’t matter what shoes I wear if I drop a weight it’s still gonna hurt

Source: Google

★ 5

Absolutely the best gym. Good variety of classes that are 30 minutes long. If you want more, take two! Good selection of equipment that is always clean and well-maintained. Clean locker rooms (very important). The personal training sessions (Joe) are tailored to my needs and the issues I'm working to improve. I no longer need the surgery, and am quickly recovering mobility.

Source: Google

★ 5

Great place, clean facility with lots of excellent equipment available, helpful staff. Tx!

Source: Google

★ 5

Staff is super friendly and encouraging. Trainers are all excellent and a their professional outside experience adds to their training and our success so much! Especially love the spin classes, but am slowing falling in love with them all! The energy is contagious!

Source: Google

★ 5

Source: Google

★ 1

God forbid if you want to cancel your account. They will do anything to try to continue their money grab. Do not join...

Source: Google

★ 5

Every1 is awesome but yoga group are rude pushy!

Source: Google

★ 4

I usually got to the Crunch in Middletown that's bright and looks bigger than this location. However, after being in the Poughkeepsie location for a while, I realize that even though it seems smaller, I think the space is just distributed differently since they have 2 floor. It's only my first day using this location, but the equipment was clean and functional, with only a few placed in odd places for my taste and the area for HIIT classes to be a little smaller than I'm use to seeing. But the patrons were getting their work in with no complaint or issue of bumping into each other, so who am I to complain. I will definitely be going back again.

Source: Google

★ 5

Source: Google

★ 5

I haven’t been to the gym in months and Brian, Joe and Gavin motivated me and gave suggestions with the different classes I could attend! Shout out to them! I will definitely be back!

Source: Google

★ 4

Source: Google

★ 5

excellent management and staff, they make the experience here more enjoyable than it already is

Source: Google

★ 5

Tara is the best!!
Very clean gym!!

Source: Google

★ 5

Amazing gym great attitude with staff and Tara’s running the joint beautifully! Always a great time at crunch

Source: Google

★ 5

The trainers are the best and the manager is really good too

Source: Google

★ 5

the employee brian or bryan is very helpful

Source: Google

★ 5

Tara is amazing

Source: Google

★ 1

Source: Google

★ 5

Maya D is always very pleasant and helpful!!

Source: Google

★ 5

me and my friends love this gym mad aura , fire music nice people work there.

Source: Google

★ 5

Tara is wonderful. All the staff is extremely helpful and the gym is spotless.
Cheap as heck too.

Source: Google

★ 5

Great gym and great people! Excellent employees!!

Source: Google

★ 5

A fantastic spin class with a great instructor! Instructor Joe is awesome with beginners and experienced spinners alike. Great energy and high tempo. The enthusiasm, knowledge and genuine interest in each spin class I attended makes you come back for more. I highly recommend to come to one of the spin classes or any other classes and see for yourself.

Source: Google

★ 5

Amazing !! Love the spin heavy mileage class with Joe

Source: Google

★ 5

Love this place! Friendly staff experiences and spin class is so much fun!!!

Source: Google

★ 5

Such a positive experience at Crunch PK. I find it to be one of the best places to work out, with a consistently upbeat environment. I also want to commend Tara, the general manager, for always being willing to assist whenever we need anything. I appreciate how clean this Cruch location is kept. Keep up the good work!

Source: Google

★ 5

The staff is amazing and I love working out here

Source: Google

★ 5

Source: Google

★ 5

I love this place! Staff is great!

Source: Google

★ 5

fantastic gym, great manager and assistant manager!

Source: Google

★ 5

Great gym! All the equipment you need and friendly staff!

Source: Google

★ 5

Source: Google

★ 5

Great classes, clean, friendly staff! Crunch is the best gym in the area

Source: Google

★ 5

Source: Google

★ 5

For the price this gym is way better than PF , & the music ! They deff be jamming 🙌

Source: Google

★ 4

Nice clean gym with a polite staff. The only gripe I have is the lack of warm water when using the showers.

Source: Google

★ 1

I got my. membership and 2 months later. surprisingly I had a $ 69 anual fee, which Inwas so upset tjat I canceled my membership. It seems they were glad to cancel my membership. Ok you guys may have gotten $ 69, but you lost a customer!

I wasn’t able to reply on the “owner” post. i’m just curious what do you offer to your member with a $69 annual fee in comparison with other gyms that offer amenities. I switched to Crunch for cost effectiveness, however I payed a higher anua fee and Crunch is not comparable to the other gyms.

Source: Google

★ 5

Source: Google

★ 5

I have had such a great experience since joining crunch . My personal trainer Vihn has been amazing to work with, and I have seen such a physical and mental change since starting my fitness journey with him . The staff is friendly . The manager Tara is always there to greet you when you walk in and answers any questions needed

Source: Google

★ 5

Source: Google

★ 5

Vinh T. is an excellent fitness trainer. I have been working with him for over a year. As an older adult we have focused on increasing my overall strength, mobility, and balance. He is patient and knowledgeable and I continue to see steady progress!

Source: Google

★ 5

I’ve been coming to this gym for years. They have made so many improvements in the last year that have made the gym productive. The staff is always nice and friendly. I never leave without being told to have a good day!

Source: Google

★ 5

I’ve been training with Vinh for over a year. He’s helped me meet my goals in physical fitness and nutrition. He’s reliable, supportive and flexible when I need him to be. Would highly recommend Vinh as a personal trainer!

Source: Google

★ 5

I am a rock climber who has been training with Vinh Taylor since July 2024, and am grateful to him for educating me on functional training, strength building, and nutrition. I have been able to perform above my previous limits due to training with Vinh—who has new workouts for me every week, and takes the time to explain the significance of the movements. I would recommend Vinh to anyone looking to get stronger.

Source: Google

★ 5

I have been training with Vinh L. Taylor at Crunch for over a month and with his training knowledge and nutrition knowledge, I have lost 15lbs and looking to loose more. He is very good at his craft.

Source: Google

★ 5

I joined Crunch Fitness July 2022 with the intent of using a personal trainer to reach my goals. A year later, with the help of my trainer Vinh I have been able to reach my goal!
Vinh has been very supportive, helpful, and understanding. He is highly motivated and skilled. His knowledge base and expertise in the area of fitness is invaluable, inspiring, and greatly appreciated. He gives the utmost attention to the details of planning my workout sessions.
I would highly recommend Vinh at Crunch Fitness if you’re looking to reach your ideal fitness goal!

Source: Google

★ 5

I’ve been working out at crunch for over a year. My trainer, Vinh Taylor, is very knowledgeable and motivating. I highly recommend him!

Source: Google

★ 5

vin is the best trainer evah 🌟🌟🌟 he is very nice and patient highly recommend to anyone seeking help 💪

Source: Google

★ 1

Cancelled my membership in May when we moved, still getting billed into November. Location manager confirmed we are getting billed incorrectly, hasn't been able to get it to stop or credit us back.
Multiple complains have already been made by others to the better business bureau by other people, seems to be a common problem.
Avoid this gym at all cost. A ton of their equipment is broken / out of service, cleaning stations are mostly empty, bathrooms are a mess. Customer service has been no help.

Source: Google

★ 5

Me and my wife love this gym and the staff is amazing. Classes are geat and the people here are fun. I have one request from crunch though , I don't know who's in charge of equipment repair but they should get on it a little faster. Just saying , but overall I love it .

Source: Google

★ 5

Crunch fitness has everything! Classes are really good. My trainer Nichole is wonderful.

Source: Google

★ 5

I recently joined Crunch Fitness, and my experience has been nothing short of fantastic. From the moment I walked in, I was greeted by friendly staff who made me feel welcome and at ease. The gym is clean, well-organized, and has a wide variety of equipment to suit all fitness levels. Whether you’re into weightlifting, cardio, or group classes, Crunch has something for everyone.
Another big plus is the affordability. Crunch offers excellent value for the price, especially compared to other gyms in the area. They also have flexible membership options, making it easy to find something that fits your budget.
Overall, Crunch Fitness has everything you need to achieve your fitness goals in a supportive and energetic environment. Highly recommended!

Jarah and Nicole were the biggest help to me as employees and friend s offering me support the entire time I’ve been enrolled👏🏾👏🏾👏🏾

Source: Google

★ 4

Joe Heavey is the best. He greeted me with a smile my first day at the gym and is always willing to help. He is now my personal trainer.

Source: Google

★ 5

Skipped around to different gyms to find a trainer. Scott at Crunch Poughkeepsie understands my goals and my limitations. Pushes me to do my best during each session.

Source: Google

★ 5

I’ve been a member of Crunch Fitness for several years now, and I couldn’t be happier with my experience, especially thanks to my incredible trainer, Scott. From the moment I walked in, I felt welcomed and motivated to achieve my fitness goals.
Scott is truly exceptional. His knowledge, enthusiasm, and personalized approach have made a huge difference in my fitness journey. He takes the time to understand my goals and tailors each session to ensure I’m making progress while keeping things fun and engaging. Scott’s positive attitude and encouragement have been instrumental in keeping me motivated, even on the toughest days.
The facility itself is top-notch, with a wide range of equipment and classes that cater to all fitness levels. The staff is friendly and always ready to help, creating a supportive and judgment-free environment.
If you’re looking for a gym that combines great facilities with outstanding personal training, I highly recommend Crunch Fitness and especially Scott. He’s helped me achieve results I never thought possible, and I look forward to continuing my fitness journey with his guidance.

Source: Google

★ 5

Crunch Fitness is the place to be if you are looking for a trainer who is knowledgeable, motivating and truly invested in your progress. I have been training with Nicole for about 3 weeks and I am impressed by her attention to detail and commitment to my needs. From day one, she took time to understand my fitness goals and created a personalized plan that challenged me, while still being achievable. What I also appreciate is her dedication to injury prevention. Nicole always ensures that I am doing my exercises correctly, which has helped me to build stamina and motivated me to exceed my limits without feeling overwhelmed. I highly recommend Crunch Fitness for your personal training needs.

Source: Google

★ 5

Staff is friendly and helpful. It's a small gym but the equipment is good and they have a wide variety of class on offer.

Source: Google

★ 5

Great gym great staff

Source: Google

★ 5

Great gym ! Great staff! Definatly recommend !

Source: Google

★ 5

Started Crunch before the Summertime strictly because of the yoga and spin classes.. Johns yoga class is informative and the closest thing to hot yoga that fits in my schedule rn. You really break such a sweat and leave feeling good. Sundays with Gina have become a part of my Sunday reset, more breathe focused and so great for the mental before starting a new week!

Source: Google

★ 5

All employees so sweet and very clean gym.

Source: Google

★ 5

Love the staff and vibe of this location.

Source: Google

★ 5

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★ 1

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★ 2

Week 3 of a water fountain that isn’t working :(

Source: Google

★ 5

Best place I have seen. Atmosphere is very inspirational. It feels so good when you enter the gym it makes you feel doing all the activities you want to do I would strongly recommend to anyone who would like to use it . Staff is, friendly, and helpful.

Source: Google

★ 1

This location charged me monthly membership fees well beyond the termination of my club membership there, and when I called to speak to the general manager about a refund they were always not there or "on their way in" and I was told they would call me back (which they never did). I called this location 8 times in the past two weeks trying to speak to someone with the authority to assist me on this matter. I was finally able to speak with the personal training manager named RJ, who I acknowledge shouldn't have to deal with this kind of issue. Even still, they were polite and courteous and escalated the issue to the regional manager. They were also the ONLY person to actually call me back like they said they would, so thank you RJ.

It has now been a week since that conversation and I have had zero contact from anyone in their corporate office, and when I called this location back to get their contact information I was met with an employee who was very rude, interrupted me multiple times while I was explaining my situation and then hung up on me. I never swore, I never raised my tone, I was simply persistent in trying to get more information and she clearly had no interest in trying to help me out. And of course she did not provide me with her name.

I understand there is a new regional manager currently on-boarding (can I speak to the person training them??), but the complete refusal to put me in contact with anyone from corporate who has any authority in rectifying this mess is abhorrent customer service. My membership contract termination is documented, every payment erroneously made against my bank account is documented, and above all this isn't some struggling mom & pop fitness club, it's a national chain corporation. There is no reason it should be taking over two weeks & counting to speak with someone who has the authority to return my money to me. Y'all should be embarrassed.

UPDATE:
It has now been 2 months since I brought this issue to the club's attention, and I have only received a partial reimbursment for funds taken out of my bank account AFTER I ended my membership contract. The issue was escalated to the regional manager, who was able to get me a portion of the total amount owed to me, however he has not responded to my last 3 emails sent over the past 2 weeks, in which I simply asked when I would see the remainder of my money returned to me.

It's very obvious Crunch is dragging their feet on this issue, even though it is abundantly clear they have stolen money from me, and I would highly recommend anyone thinking about joining this gym go elsewhere. There are some extremely shady practices going on with this place.

Source: Google

★ 1

Nice weight selection. Kinda dirty at times. Lately they've started playing bad music super loud to the point the bass is shaking the place. Can't hear your own music on full blast, you even hear the bass and music outside the building.

Source: Google

★ 5

The environment is everything I look for while working out; music playing nice and loud, people getting into their workouts, weights slamming around. Very much unlike planet fitness which is more akin to a library than a gym.

The variety of machines is impressive. Within the past year I've seen many new additions. The most notable for me has been the hack squat, something I always felt was missing from the gym. Now that it's here this is the perfect place for me to workout barring a home gym.

I find the membership pricing to be completely fair for what I'm getting here. I go at least 3 times a week, usually with a guest, so I'm getting great value out of it.

The staff is incredibly friendly. It's to the point where most of them recognize me and my buddies to the point they were a little thrown off that we came at a later time than usual.

The gym is very clean. You'll see staff go around and clean up after folks who leave water bottles, paper towels, or any other mess someone was inconsiderate enough to leave. The locker room and showers are also very clean. Paper towels and spray bottles are pretty much always stocked, I've only encountered an empty paper towel dispenser once and as soon as a staff member was notified it was changed.

Overall, I can't say enough how great of a gym this is. Also I can't say the 1 star reviews are correct as I have personally never had any issues here aside from the gym getting crowded. But what else do you expect? That's out of the control of the gym and something you have to live with. If you're starting to get a feel for working out and planet fitness isn't cutting it anymore I'd highly recommend Crunch Fitness any day of the week.

Source: Google

★ 5

Staff are awesome.

Source: Google

★ 1

First time I came this business and I meet one guy his name brayan ,I talk to him I try one month without contract whose year but him don't care for his job, he just do whatever he do , that big company I think they know how to do business and protect to keep customers comfortable and come back, ij not I feeling good I never go back there again

Source: Google

★ 1

I used to love it here but it is too packed and too chaotic. You can be on a treadmill and a class breaks out around you complete with blasting music. I quit and went elsewhere

Source: Google

★ 2

I joined Crunch Poughkeepsie in 2017 because it was close to my office. At the time, it was a good deal, with the machinery kept in good order and an affordable monthly price-tag. Since the end of the Pandemic, the quality of the place has gone downhill. Machines continually break, the filtered water bottle filling station is frequently out of order, paper towel dispensers and cleaning product spray-bottles are rarely refilled when the need arises, and other issues of quality control. They recently switched internet service providers, resulting in a much slower wi-fi speed that doesn't accommodate VPN connections for those of us who don't wish to use public wi-fi. This would be tolerable if their price remaining the same, but it has increased to over $20 per month for a base membership with no additional perks. At this rate, it will soon become cheaper to buy a membership to a budget gym like Planet Fitness or even to extensive health clubs such as AllSport that actually offer a wide range of amenities.

I continue to go to Crunch as part of my routine but if this continues, I will cancel my membership and go elsewhere.

Source: Google

★ 5

My happy place!

Source: Google

★ 4

Great staff, clean facilities, and a prices that's worth the cost

Source: Google

★ 1

The young lady working the desk 12/26 (evening shift). Was unprofessional, unwelcoming due to her stink attitude. Take your business elsewhere!

Source: Google

★ 1

They will force you to have an extra month or 2 if you try to cancel I just chose to ignore it now there’s a lawyer calling me about a breach of contract please stay away from this business very shady.

Source: Google

★ 2

Overall, I don't have any issues with the facilities other than I wish there was more equipment at times. This is why I'm leaving it at 2 stars.

However... Be warned about their membership. They'll increase them without reason or warning and it's built into the contract.

I initially signed up for the base monthly plan (without yearly contract) for $14.99. In less than a year, my monthly payment was increased to $19.99 "without notice" (this is a sneaky tactic they included in the original agreement).

A couple months ago, they increased it again to $21.99/month, again for the base monthly plan without the yearly contract. The $21.99/month exceeds the agreed upon price so as far as I can tell it actually breaks their contract!!!

The website currently says as of November 2023, that the base monthly membership (without yearly contract) is $15.99/month. When I asked them why I was paying a higher rate, they said I was on an older plan. Not sure why me being on an older plan made it okay to increase the rate to $19.99 then to $21.99 even though they're not proving any more than their base plan.

I would be willing to stay as a member if they offered to refund me the $76 of excessive charges ($62 assuming their newer advertised tate of $15.99/month). At the very least $6 reimbursement because I never agreed to the $21.99 rate and it exceeds the $19.99 maximum agreed rate that they can increase it to that I signed off on. But this predetory behavior makes me uncomfortable staying as a paying member of Crunch.

Source: Google

★ 2

Raising prices for not telling you

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★ 1

I have been a member at this gym since 2019 and have attended sporadically. Until recently when my doctor suggested I attend consistently . I started with my yoga , Zumba and the ride . I started to attend early in the morning for the ride class .

Yesterday staff at this gym harassed me and mocked me from the minute I stepped foot in the gym . The woman Nicky at the front desk and one that has never said good morning and smiled at any members , said to me that I couldn’t take the ride class because I needed to upgrade. , I told her I would take care of it after the class and she started to mocked me by telling me that I couldn’t take the class. I asked for the manager and she began to grin sarcastically and told me she was not in . I must add that there were 7 empty spots as the 3x ‘s I had taken this class it has not been full . I told her I got up early for the class and proceeded to take the class . While I was taken the class I get a VM from the manager from an unknown number stating I couldn’t take the class, I need to upgrade . I couldn’t call her back since she blocked the number. However , She felt the need to harass me on thanksgiving day .

Then, I was stopped by the class instructor Seth on my way out , telling me , rules have changed etc….I tried to keep on walking but he didn’t let me go on my business , mentioning different franchises etc . . I told him I would file a complaint since I had been mocked since I entered the gym . If this not harassment over a class I don’t know what is. This has been such and horrific and traumatic experience on thanksgiving day .

This whole situation could have been avoided by talking humanly and respect as it should be .

I must add , that crunch has been taking money out of my account since 2019 w/o me using the gym for a year at a time . And when I mentioned this to the woman Nicky she grin on my face with sarcasm .

There’s no respect , ethic or professionalism . Some employees at this gym act as if they doing members a favor , I was disrespected and harassed by the employees mentioned above . The manager at this gym has no social or public relations skills along with some employees. . I felt like a criminal and this traumatic experience made my medical issues worst , defeating the purpose as to why I started to work out again .

With the above statement . I will pursued further and request to cancelled my membership ASAP !

Source: Google

★ 5

Source: Google

★ 5

I recently moved to Poughkeepsie from West Palm and had been looking for a new gym so that I can continue my training as an athlete. I must say, I've been to a lot of gyms but this one is by far the most hospital. The staff was very nice and you can tell they really love what they do. Brian was the guy that helped me out and he definitely sold me on joining officially. He was very patient and helpful with any questions and concerns that I had. If you are looking for a gym that has a community aspect surrounding it as well as all around good people, I would consider joining this one!

Source: Google

★ 5

Source: Google

★ 5

Excellent gym, everyone is so welcoming! Angelique was so helpful and a pleasure to talk with. The trainers I have met have been wonderful. It has been a great experience!

Source: Google

★ 5

Love this Gym staff is friendly. Place is always clean also a huge shout out to the Manager Angelic always has a smile and really knows how to make someone feel at home if half the business in the area had someone like her working for them ever place would be great to go too.

Source: Google

★ 5

Best Gym To Date

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★ 5

Nice clean environment to work out in

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★ 3

Staff is nice but some of the equipment is ripped which is very nasty since you can’t disinfect the foam padding that is exposed. I wish they replaced some of the cardio machines with 1 or 2 more squat racks. There seems to be way too many treadmills for the amount they are used.

Source: Google

★ 5

I love this gym. The Employees there is very professional and courteous.

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★ 1

Total scammers will not let you cancel no matter what you do. Rude and mean management. I'm absolutely appalled at how they spoke to me, jeering that they wouldn't let me cancel. T
This is their business model. Rip you off and prevent you from ever cancelling by threatening to destroy your credit. Send them a formal letter threatening legal action and they'll change their tune fast. They are literally predators.

Source: Google

★ 5

Source: Google

★ 5

Staff is so friendly and helpful, especially the Manager Angelique! She helped my friend and me sign up, spent the extra time with us. The vibe is so upbeat and friendly and non intimidating. The facility is very clean and well lighted, I just wanted to say how nice and welcoming everyone is there!

Source: Google

★ 5

I Just Love Crunch !!! ❤️ Everyone Is So Amazing Helpful And Genuinely Want You To Be Your Best !! The Classes Are Great With Modifications For Any Level..I didn't even think I would be a gym class kinda girl ! I Did Hire Alessia As My Personal Trainer Because I Wanted To Learn The Right Techniques She's Amazing!! My Strength 💪 is Coming Along My Self Confidence Is So Much Better & Most Importantly My Energy Is Amazing. I Just Want To Thank Everyone...And My 85yr Old Dad Just Joined Now That's Amazing!! He Hired Joe For Some Personal Training And Is Soo Happy. Thank You For Making Sure My Dad Is Safe Thank You Everyone 😊 For Your Positivity &Keeping The Gym Spotless ..Diana

Source: Google

★ 5

Clean establishment. All updated equipment. Staff very knowledgeable and friendly.

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★ 5

Good gym for the money. They open earlier than any other gym nearby. But it's usually crowded and there aren't many duplicate machines so it can be hard to get on the popular machines like the Smith machine.

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★ 5

My Experience was wonderfu.l no waiting. just do I come to do .

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

Recently had a problem with billing. I had a private trainer pre-Covid, returned after Covid and found that the mask was too much. After a few months, I rejoined with a trainer. I was charged over $2,000 for the lapse between trainers because I never canceled the trainer. I wasn’t charged the trainer fee but was charged the monthly fee. And when I rejoined with the trainer, they continued to charge the trainer fee. And now since the gyms changed ownership, I’m just at a loss. Trainers are great. Suntan booth is a bonus. But I’m switching gyms. I’ll take the loss and move on. Just watch your billing.

Source: Google

★ 1

Manager does nothing about harassment, do not come here if you are a girl looking for a safe environment

Source: Google

★ 4

Clean friendly staff and fellow members. Only negative for me is it seems like classes are set up too early and it does make it difficult to use equipment like sleds early in the morning. For example it is common to see a 6 am class setup 40 or so minutes early.

Source: Google

★ 1

I was a loyal member of Crunch for years. Once the pandemic happened I emailed the gym requesting to have my membership suspended.  I received an email back from the manager that my membership would be suspended for 3 months. After 2 months I emailed back the manager asking to cancel my membership because I moved out of state. I asked if any additional information was need to let me know. To my shock a year later I received a letter in the mail I was put into collections with an attorney's office. How can you put someone into collections without any warning or communication? I now have to spend my time and energy to dispute these erroneous charge. And based on the other complaints I've seen this is how Crunch has treated several members. How disgraceful?!

Updated
The issue was later resolved Crunch contacted the collection agency to have my file removed. I'm grateful this was eventually resolved. I just wish better communication was in place so it would have never been an issue in the first place.

Updated
Crunch has once again has erroneously put me in collections for a membership that was canceled over 2 years ago. What do I need to do to get the company to stop harassing me?!

Source: Google

★ 5

Great place. Helpful staff!

Source: Google

★ 1

My experience with Joe as my trainer at crunch. He was truly negligent in my care. He never read my health history and recommended unsafe practices. For one eating 1000 calories for someone working out 3 hours a day. Fasting which you to be have careful with someone with PCOS which I have, and had very difficult time and made me initially dizzy. I told Joe repeatedly about getting dizzy he never did anything help. One day I almost passed out in one his exercise class due to fasting and high intensity work out. As I started losing weight my PCOS started to improve and metabolism started working more efficiently started burning 1500 to 2100 Active calories a day started getting dizziness and feeling sick , reach out Joe repeatedly and he ignored me, this started happening due to calories being to low calories 1000 which he recommended. when I went to him in person it was a struggle to get him raise calories he then raised to 1200 , which after that I immediately lose 5 pounds and started feeling better. I stopped working with him for a week then gave him the opportunity to make things better, but asked him for the results of my fitness test he did on me and a few exercise for home he said Yes multiple times and put in writing that he would do this, and he never actually give to me despite me asking multiple times. He would have management believe it was 5 or 7 day plan I wanted which in Reality I was only asking for a few exercise. He had me ordered equipment for this home exercise plan that never really existed. I paid over 500 for this service over a few months and I couldn’t even get a few exercise which would have cost him nothing at all. Through this experience he actually never once apologized or ever really consider my health. He a personal trainer who take personal out of personal trainer because he dose same exercise all day with each client almost never really considering them or there individual health. This is someone who dose not take his client health seriously especially if your a women.

I Have have responded to Crunch by email which they never replied back.

Source: Google

★ 5

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★ 5

Awesome yoga class!!

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★ 5

I went in to Crunch for a CrunchOne Kickoff to get me started on my fitness journey and my trainer, Anthony was more than amazing. He really taught me a lot and gave me a roadmap to reach my goals. If it wasn’t for him, I wouldn’t be so motivated to reach my goals. Thanks, Anthony!

Source: Google

★ 4

I loved Crunch! The instructors are top notch, the facility is clean, the classes are fun. Sadly I had to cancel my membership because they no longer offer child care. Please, please bring it back!

Source: Google

★ 1

I was looking to get into a new Gym as I am new to the area. I signed one for a 1 day pass. (Because they went from giving people a week to 1 day free) when you requested the pass they force you to put in your phone and agree to text messages. I didn't want that but fine. Today I went to try the gym for my 1 day. There was no problem there. The problem was that Crunch Fitness sold my information and I started getting calls from other Gyms like "Silk fitness" mind you I know it was them because they are the only gym I looked into and gave my information to. I don't need spam calls from other Gyms because this Gym wants to sell people's information.
I now won't be signing up at this gym since Chrunch Fitness seems to think it is OK to sell people's information. These Gyms had all my information when crunch was the only Gym I looked into as it was the closest one to me, and it was the only one I gave my number or any info to, and now radon Gyms are hitting me up. Your 1 day pass wasn't worth being harrassed because they sold your information.

Source: Google

★ 5

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★ 5

Always a great place to workout, friendly and good layout for safer distance

Source: Google

★ 1

I need the refund for my membership automatic charges asap. I feel like I am not been taking care of and i am not been treated like a customer.

Source: Google

★ 5

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★ 5

CLEAN, WITH FREIENDLY

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Good, clean gym with lots of equipment and courteous staff

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★ 5

Very clean, friendly environment.

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★ 5

Better gym than planet fitness it's cleaner and it's better and a real gym worth the time to join don't waste money on planet fitness

Source: Google

★ 4

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★ 5

It was really great... Good work out place. Highly recommended

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★ 4

Good place. A bit far from me but the place was clean and always had open equipment

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★ 3

Ok Crunch, no pectoral fly machine? Smaller then most crunch I have been too.

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★ 5

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★ 5

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★ 3

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★ 4

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★ 5

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★ 4

Fun.

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★ 3

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★ 5

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★ 5

Amo las clases de Cardio Tai Box 💗

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

I was a member here for close to one year before COVID shut down the gym. My account was frozen and I attempted to close my account permanently. They said I had to come in to do that but I had already moved my residence. They started my account back up and charged me for another few months and full yearly renewal. Horrible management and customer service. Look elsewhere!

Source: Google

★ 3

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★ 5

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★ 5

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★ 5

I love this gym. It fits right in the middle of planet fitness and all-sport in terms of price and offerings, which is perfect for me!

Source: Google

★ 4

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★ 5

The best staff and environment to get healthy

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★ 5

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★ 1

They reactivated my membership during covid *even though I have no interest in stepping foot inside a gym during covid.* I noticed the charge a few weeks later. Cancelled on the 10th because you must do it in person, but policy dictates you need to cancel 30 days ahead of time. So today on the 15th, I've just been charged $50 annual fee plus $10 for another month when I've already cancelled.

Hilarious.

Edit for those keeping track: I emailed the manager two months ago. No response. Keep in mind, my beef is with Crunch as a company not the people. It's a solid clean gym and the people who work here are good.

Source: Google

★ 5

Crunch staff & customers follow the CDC rules in cleaning & social distancing. There is allot of space & equipment. I have no reservations in going there 2-3X a week. My trainer is top notch.

Source: Google

★ 5

found my rhythm; while i : Breathe,Stretch, crunch, kick, 'n punch
#no judgement

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Best atmosphere, best members, best and kindest staff. Absolutely love getting my daily Crunch

Source: Google

★ 5

Surprisingly good updated equipment.excellent hours.good staff.

Source: Google

★ 5

Thank you guys, crunch fitness is a great clean gym. With a very friendly staff including Joe, Shannon, Angie... There are more that I haven't met yet, and they always seem friendly and nice. As a United States Marine they gave me a military discount as well, and I appreciate it greatly 😎🤙🌴🌊🦅🌍⚓

Source: Google

★ 5

Source: Google

★ 5

Just had to cancel my membership due to a move. I have to say thank you to the staff at Poughkeepsie Crunch , Amazing people and a great experience. Thanks again!!! Mike

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★ 5

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★ 5

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★ 1

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★ 4

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★ 5

A lot of value for the price!

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★ 4

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★ 4

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★ 5

Nice crunch fitness

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★ 3

I like the gym. However, I am giving it only 3-stars because of the inconvenience of having to walk away from not being able to take a 7:30pm class because the childcare closes at 8:00pm. Crunch should strongly take into consideration the parents that attend the gym and those who are more about the classes offered than the open gym. The childcare should at least be open until the end of the last class scheduled for the day. I am currently a non-member considering to join because what have had attracted me very much are the classes presently provided. However, not been able to leave my child in the childcare while I take a class is limiting me as far as my visits to the gym & more so is considerably limiting my decision to join.

Source: Google

★ 5

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★ 1

Probably one of the worst gyms I ever been too. Over crowded and at its busiest times they hold a bunch of classes with 2 or 3 people in them while you are not allowed to work out near them but hard not to because the gym is so small. Management very rude. Consider membership canceled.

Source: Google

★ 5

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★ 4

Place is honestly not so bad. Early hours 6-8 is pretty prime as it's not as packed as Google analytics imply.

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★ 5

Love the place

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★ 4

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★ 5

I love that Crunch offers classes! I use to be a Planet Fitness girl, but Crunch has just a few more things to offer. I appreciate the online app that helps you track your workouts, your diets, and more. You can even bring a guest! Only $29.00 a month. I have literally nothing bad to say about Crunch.

Source: Google

★ 5

Best Gym on Route 9

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★ 1

Equipment is dirty. Gym is only cleaned overnight when closed. Members never wipe down equipment. No trainer their can give you at least 15 pullups nor run a sub 5 mile but charge $50 per session...lol

Mens bathroom never has paper towels...so how are these guys washing their hands.....my opinion go to planet fitness better equipment better atmosphere cleaner gym.

Source: Google

★ 3

It's okay

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★ 5

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★ 4

Clean gym. Equipment in great shape.

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★ 4

Source: Google