★ 4

Great

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★ 3

ive been a member at this gym for less than a month.. i do prefer this location over richmond hill. but here’s the cons ive noticed..

cons: the personal trainers here will watch you tell you that you’re doing your form wrong and they will persuade you to book a consultation with them and then they will try to get you to pay for personal training when you didn’t even ask.. this is now the third time happening since ive started.. i feel like it should cost nothing to just correct someones form instead of them having to book a consultation and all that… which cost $10 per consultation…then telling me “i wanna see her twice a week thats $350 for the month” 😂 like just let people workout & if they can afford or need a personal trainer they will seek it.

no hip thrust machine (other crunch locations have it) only one smith machine

pros: people are friendly, the gym & locker room is clean, fairly decent gym

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

Fall is back and I'm back in gym taking day classes on my days off.

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★ 3

The gym has potential, but there are definitely some areas that need improvement. The front desk employees don’t seem very welcoming or helpful — it feels like customer service isn’t a priority. It would make a big difference if staff were more approachable and engaged.

Also, many of the machines are outdated and could really use an upgrade. Some are worn down and not as effective or comfortable to use. On top of that, there's a serious lack of abs machines. For people focused on core workouts, the limited equipment is frustrating.

With better staff training and investment in newer equipment — especially more abs-focused machines — this place could be much better.

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★ 4

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★ 5

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★ 5

Nice spot open till 11pm! The reception team is really friendly and nice! Love it here

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★ 5

Quisiera saber Si cuando vaya a entrar podría llevar a mi hija y Santarla con el Telefono ya que no tengo quien me la
Cuide .

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★ 5

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★ 5

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★ 5

Crunch is amazing I love it here but why don't the bathrooms have tissue not everyone likes using the hand dryers. The tissue is very convenient for us especially in the women's bathroom

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★ 3

I really wanted to like this gym, but the lack of basic essentials makes it frustrating to work out here. There are no clips for the barbells, no cable handles available, and not even paper towels in the bathroom for proper hygiene. These are very standard things you’d expect in any gym, and without them, it feels like the place isn’t being maintained or managed properly. The equipment itself could be useful, but without the basics, it’s hard to have a safe or comfortable workout. Definitely needs improvement.

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★ 2

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★ 3

It's iight

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★ 5

Love my trainer and the facility

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★ 3

Most of the equipment is working, but when something breaks it can be a year waiting for repair or replacement. All staff are friendly and helpful. There has been no hot water in the women's showers. Have attempted on occasion to use them, I'd say three times in the last 8 months. Each time there has been no hot water. I have tried all 3 shower stalls. I also have reported this issue twice. The showers always got cold in about 10 minutes, but by then I was done. I really wish someone would look into this and fix the problem.

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★ 5

I have been a member of this gym for 2 years. In March, I stopped personal training for reasons that have nothing to do with any member of the gym nor any sort of negative experience. In fact, I highly recommend training with Jalen, he is the best! It was explained to me that in order to stop my personal training package I had to come into the gym to sign a form. I did just that, and yet when I checked my account this month I noticed that they had continue to bill me even after I signed the document to cancel. Of course I was upset and wanted to speak to the Manager, Khalilah, immediately. She was so gracious and helpful. She allowed me to show her the proof I had, demonstrating I had canceled back in March. She sat with me and walked me through how this mix up could have happened. Khalilah further explained that I would see a refund reflected in my account within 7-10 business days, which I did receive. I am happy that I was able to clear this up without having to go through a long and arduous process. Khalilah is a true professional and I am so happy that Crunch Rochdale has her managing this location!

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★ 5

I just wanted to sincerely thank Khalilah and Tina for their support in helping me cancel my personal session account. Joline the old PTM was supposed to help with the process since March. She claimed she did. When I told that why she didn't give me any paper to sign in order to properly cancel my membership. Her reply was if " you don't get a bill next month you are ok. To my surprise three months later, $752 was remove from my bank account. She purposely froze the account instead of canceled it, and she also lied about it. I really appreciate Khalilah and Tina taking their time to assist me and make the process smooth and stress-free. Thank you ladies. Your help means a lot!

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★ 5

I have been a member since March of this year. The place is clean and well kept. I enjoy the hits classes, these trainers make sure you get what you came for and more! Big up Vaughn, Khalilah, Maleeq and Ricardo.

I had a hiccup, with some miscommunication. This affected my training experience and for this, I personally want to shout out Khalilah for, not only seeing the issue with my account, but she went in and rectified the entire issue.

Thank you much

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★ 5

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★ 2

I’m very disappointed because I love this gym but lately I’ve been having a change of mind. The sound system has been out for over 2 months now, when you walk into the gym it seem like a morgue. I also go to the crunch on 34th street, where their sound system went out it was fixed within the same week. Please get the sound going music is a motivator!

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★ 3

I have been going here for a while, and have been seeing them add new machines, which has been great. Everything but a hip thrust machine, which feels underrepresented for the women. It's saddening that this "up-to-date" gym does not have a machine that's just about everywhere now. Whenever I go, I have to see other women struggle to build a contraption just to do a few sets of an exercise. But there seems to be 50 treadmills and 5 stair masters. At the moment, I cannot recommend this gym to friends because it feels misogynistic and male-centered. Please do better!

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★ 1

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★ 5

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★ 4

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★ 1

I’ve been a loyal Crunch Fitness member for over a year, and I recently renewed for my second year — but my experience at the Rochdale location was by far the worst I’ve ever had.

A staff member named Elijah was extremely rude and unprofessional during what should have been a simple sign-up/update process. He kept pushing me to pay an extra $10 for the Crunch Kickoff, claiming it was mandatory, which I know is not true. When I politely declined, he became very dismissive, stopped helping me, and made me feel completely unwelcome.

He refused to assist with finishing my sign-up and walked away like I was not even worth his time. When I asked about the welcome t-shirt, which is something Crunch typically provides, he told me, “We don’t have it available for you,” in a very cold and rude manner.

As someone who’s been with Crunch for a while, I’ve always appreciated the friendly environment — but this was completely out of line and unacceptable customer service. No member, new or returning, should be treated like this.

I’m genuinely disappointed, and I’m now requesting a full refund for this unacceptable experience. I hope Crunch takes this feedback seriously and addresses how some staff treat their members, especially those who have shown long-term loyalty.

I’m following up on my previous review because I just checked my account — and it turns out Elijah at Crunch Rochdale actually charged me $10 without my permission.

This confirms what I suspected: not only was he rude, dismissive, and unhelpful, but he went ahead and processed a payment I never authorized after I clearly told him NO to the Crunch Kickoff. This isn’t just bad service — this is unauthorized billing, and I’m furious.

Elijah gave me attitude, refused to help me sign up properly, and acted like I didn’t matter. And now I find out he also went behind my back and stole from me? Absolutely unacceptable.

I want my $10 refunded immediately, and I expect Crunch to take this seriously. Your staff should not be allowed to treat people this way or charge for services we never agreed to. Fix this.

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★ 5

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★ 5

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★ 4

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★ 5

top tier

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★ 2

The gym itself is convent for me but I feel like the vibes are unfriendly there especially at the front desk. Every time I come in which is pretty much everyday it seems I don’t get greeted and ignored, but as soon as they see a friend are someone they like they’re whole attitude changes. Like they’re playing favorites. I just feel that this gym isn’t that welcoming in my opinion equipment is great but I always seem to get the cold shoulder here or some passive aggression.Just my opinion maybe others have a different experience but it feels very cliquey here.

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★ 5

As someone who’s had gym memberships all over the boroughs, I can confidently say Crunch Rochdale is truly one of a kind.

The GM Josh exemplifies what it means to lead with excellence. He’s consistently visible on the floor, supporting staff, greeting members, checking equipment and making sure the entire club operates at a high standard every single day. His transparency, approachability, and hands on leadership are evident in everything he does. The welcoming, inclusive atmosphere he’s built is a direct reflection of that leadership—where everyone from first-timers to serious lifters and active seniors feels respected and supported.

The ASM Tina ensures the space is clean, fully staffed, and member ready at all times. Her presence is felt in the daily flow of the gym and it’s always a boost when she’s in motion with the team. The gym is consistently spotless and the cleaning staff deserves credit for upholding that standard while remaining friendly and engaged throughout the day. Their attention to detail and positive attitude truly enhance the overall atmosphere.

The trainers bring consistent high energy and professionalism to the floor. They're approachable, attentive and help create the positive motivating atmosphere the gym is known for. PT Marlon made a strong first impression by greeting me warmly, introducing himself and offering a helpful form tip.

The facility is thoughtfully laid out and spacious with plenty of equipment and open areas on the turf and studio. It’s rare at this price point to find a gym offering squat platforms, heavy weights and variety for real training. Crunch Rochdale delivers. The group classes are also worth joining with motivating instructors, great music and options for all fitness levels.

If you’re looking for a clean, well-managed gym offering variety, consistency and a genuinely welcoming atmosphere, Crunch Rochdale is absolutely worth checking out.

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★ 5

A más de un año le doy gracias a Dios por estar en este gym, aquí he aprendido que la edad es un número y que el que no se puede solo existe en la mente, eso me lo han enseñado mujeres y entrenadores en este GYM , mujeres fuertes mayores que yo que gracias a sus entrenadores son mujeres fuertes y felices, que le digo gente, he estado varios gym de esta cadena y Rochdale es el mejor

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★ 5

Out-of-towner here 🙋‍♀️ came for the free day pass. I travel a lot and love checking out new gyms! This one is actually great! I came mid morning on a Friday and while it was semi-busy, I was able to jump around and get the machines I needed. Equipment works well, everyone wipes down the machines when they are done, and staff are really kind! Bathrooms very clean. Not a destination gym but great for normal, everyday gym use.

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★ 4

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★ 4

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★ 2

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★ 4

I've been to a lot of gyms and most of them are dirty and the associates are not helpful. I had crunch membership before and stopped going because a change of schedule. I signed back up last night the associate Elijah was so helpful and friendly. He motivated me to actually participate in some of the programs they offer, helped set up my app and the gym itself was very clean compared to other gyms I have visited. I will only give 4 stars instead of 5 because the gym is kind of small but it's worth the price to come here.

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★ 5

My happy place

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★ 5

Staff here is very warm & personable , willing to help with literally anything. Well-equip for a commercial gym. Always good vibes

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★ 3

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★ 4

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★ 5

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★ 1

The equipment is old, deteriorating and the place is old and date. Compared to the newer Crunch fitness, this place is dingy and needs an upgrade. But I'm sure they would update it because of the neighborhood it's in.
I've requested to speak to the regional managers/owner and got nowhere.

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★ 1

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★ 5

I Never Been To This Gym Before

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★ 5

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★ 1

Hello,

I visited your Rochdale location yesterday, New Year’s Eve, and I am aware that the club closes at 3 PM. However, I was very disappointed with how the staff, including management, handled the closing process. I entered the club at 2:30 PM, and shortly after, one of the managers claimed they were closing at 2:50 PM. While I was still on the machine, the lights were turned off, and staff began yelling at members to leave because they wanted to go home.

It wasn’t even 3 PM yet, and the behavior was extremely unprofessional. As someone who relies on this facility to relieve stress, the shouting and yelling created great anxiety for me and disrupted my workout. I am considering ending my membership due to this experience, although this location is convenient for me.

I hope you will address this issue and remind your staff to treat members with respect, especially during closing hours.

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★ 5

Great place , great staff, nice environment and best part is big parking lot….😊

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★ 5

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★ 3

Very often there’s a guy cleaning at the women’s bathroom. I understand it needs to be cleaned but I suggest to either get cleaned early in the morning or hire a women staff because it’s really uncomfortable .

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★ 5

Perfect place for working out and the people help you out if your lost😆

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★ 5

Love the atmosphere.......love the front desk people when I go there on Sundays, and the fitness instructor Fabby is AWESOME....!!!!! She gets you to work and push yourself !!!!! Her HITT workout class is crazy but you get a good sweat....!!!!! Definitely recommend it.

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★ 5

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★ 5

Although I love my crunch fitness that I go to I wish they would start selling the shirts that say"est 2019" I just love the who subway esque design of it and I'd be willing to pay a good $20-30 for it

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★ 5

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★ 3

If you have active and fit direct beware they will up charge you for basic gym amenities. They also lack training on signing members up with active and fit direct. The first day I came the "computer was broke", the young man was nice enough to let me use the gym for free the first time. I came back a second time. The young lady at front desk accused me of signing up for the wrong gym. I had active and fit for 4 years I'm fully aware of the process in which I tried to explain to her. I asked her to call her manager, not sure why SHE didn't call her manager as she clearly needed assistance. The manager was nice and knew how to do her job but being blatantly lied on as a customer is ridiculous and ghetto . I came here to work out , I don't need to waste my time walking in that mall and up the stairs to not know what gym I'm paying for like be for-real. Employees should be trained on how to sign up ALL MEMBERS. Never had this issue elsewhere. Place is really clean for the most part but showers are small and the water is cold as hell. Manager said she doesn't use the showers , well I'm paying for that. It should absolutely be hot water coming out the shower. The customer service is okay if you aren't a member of the community. The regulars get treated very well. If you're new , ehhh. Location is not great, smack dead in the hood but I never had any serious issues but just keep that in mind. I'm sure this is very convenient for the locals. The machines are pretty old in comparison to a LA Fitness per say. Very much outdated which is underwhelming to say the least. The gym is on the smaller side and the last few times I came here I have been very annoyed by this as it can get really crowded and people just don't care. You can be on the treadmill or a machine and it's people doing dumbbell exercises right in front of you , any and everywhere because thats how cramped it can get.

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★ 4

Large, clean and everyone is respectful. What more could you want from a gym? If I wasn’t so frugal, I’d still have a membership here.

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★ 4

I don't give 5 stars because the only inssue that I found is that there is no machine for hip thrust. And I would love it if they had sauna. ☹️

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★ 1

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★ 5

这个健身房十分适合我，有老师教你如何做运动💪

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★ 5

The trainer Ricardo helped me reach my goal of losing my pot belly in less time than I anticipated, he is an excellent trainer.

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★ 5

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★ 5

i have being a member for 9 months , i being a member of other fitness centers before and i never felt as welcome as i feel in this location. starting from the staff, the trainers and to many of the amazing club member i love this place so far i hope it stays like this i love to go there

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★ 4

Enjoyed my workout here. Still a good gym

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★ 5

Staff was very nice and the gym was great.

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★ 5

I ❤️ Crunch. I have been a member at Crunch Rochdale for 4 years. I decided to write a review today because as a gym usually ages it sometimes can decline. However, Crunch Rochdale has always remained consistent. The gym floor is clean, the locker room is clean, the machines are clean and the variety of classes are always top notch especially HIIT. The biggest plus for me is the staff who always acknowledges me - it definetely
gives me that boost on the days I don’t feel like working out. I wanted to give you a shout out for your consistency - I appreciate ya. Special acknowledgment to Tina for always being courteous and understanding it goes a long way - Thank you 🙏🏾

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

These stars are for Kiane! I walked in today to get a tour of the gym and it was so awesome! She was so welcoming! As we walked around each zone of the gym Kiane explained what each was used for, the access each memberships had, and answered all my questions. 10/10! If you want a tour or are curious about the gym ask for Kiane :)

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★ 5

Love the gym. Great atmosphere and music.

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★ 4

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★ 3

I been going to this gym for over 3 years now. I had to update my review because its not the same it used to be. Equipment are always getting damage, and the issue is it takes then month to fix it. We already don't have enough equipment to begin with. example we only got 1 leg press machine and it's been damage for 3 weeks. Please do maintaince on your equipment before they get broken.

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★ 5

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★ 5

Pretty good

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★ 5

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★ 5

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★ 3

I love the gym and the people who work in it. Very friendly atmosphere. However, something needs to be done about the limit on the Hydro beds. I did not pay to be limited to only one 10 minute session on the Hydro bed. I want to be able to use the Hydro bed as many times as I’d like as long as, other people are able to use it as well. Most of the time, there is no line for the Hydro bed and there is no reason for a limit if this is so. In all regards, if we’re paying for the use of a Hydro bed, we should be able to use it. Someone has to change that policy ASAP.

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★ 5

hola quisiera tener informacion como puedo dentrar y cuanto cobran porfavor

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★ 5

Just joined gym and wow this place is fresh and clean! Whoever is the cleaner give them a raise. Seriously. There's wipes to wipe your equipment down before and after use. The changing rooms are clean. They have different size lockers, showers and toilet area based on gender. Very clean and stocked. I used the massage bed. You have to first go to the desk to request the use (this is for members who pay for additional services only). The massage was amazing. I only worked out on the treadmill for an hour and the machine performed well. I found staff to be courteous respectful and available for all my questions. I like the fact that all ages work out at the gym and everyone is friendly. Gym is located on the 2nd floor (elevator available) within the Rochdale mall on the Baisley Blvd side and Guy Brewer corner area. Free parking.

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★ 5

Rochdale Gym has a community, atmosphere, and cleanliness of the gym can't be beaten!" The gym is in a great location, and the membership is affordable too. The equipment is also nicely maintained. There are times when the equipment is broken out of service or waiting for repairs but can’t complain you can expect this with equipment usage. I like to take a moment to share a note with management about one of my regular Saturday visits. While working out t I noticed one of your staff members cleaning the equipment and the space around the equipment I watched him for several minutes while he detailed from top to bottom the gym equipment I was so impressed with the quality of his work and how focused he was while cleaning so much that I had to pay compliment to him on the wonderful job he was doing even while members were in his way at times but he cautiously did his job. The staff member's name was Leroy and I found out that Leroy and I had something in common I once was a maintenance person at a gym and I also was in charge of the cleanliness of the gym he told me that he took the cleanliness of the gym personally and that he planned on getting Rochdale Gym the status of number one for cleanliness. With an attitude like this, I think you need to make sure Leroy sticks around for a long time he has an excellent attitude and he cares about the gym's cleanliness which for me and the majority of your members is important. I wanted to leave you with a suggestion that worked for me as a maintenance person and I feel would help Leroy and any future cleaner or maintenance person at your facility my suggestion is to allow 1 overnight(after gym closing) schedule per month for deep cleaning this could be 2x monthly it is the most convenient time to get the cleaning done from top to bottom without the members and staff being present it worked for me in my capacity and I was able to maintain the cleanliness of your gym.

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★ 3

Been here 3 years, I am super disappointed of late. The 1 Smith machine and all the cable machines are broken for months, myself and 20 other members are about to cancel. We have tried to contact the owner about this but no response. Please fix them. We are loyal members!

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★ 5

Great customer service. Highly recommended

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★ 3

Courteous staff
Decent fitness classes.
*One of my major reasons for joining is the hydromassage bed.
However, the hydromassage beds (2) are too often inoperable. I’m paying for service that is unavailable and have not been offered refund percentage or any type concession. It needs more than an “apololgy”. The sell wasn’t sometimes hydromassage and sometimes not. What about the money?

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★ 4

I have been there a few times clean and friendly staff

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★ 4

This is a great place to work out in, I could give this place 5 stars but the low row machine NEEDS a chest support. Might aswell remove it and add one that actually has a chest support, I genuinely cant live without it since I used to use one at a YMCA, it was my favorite when I started lifting ♥️

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★ 5

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★ 5

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★ 5

Very good. Staff friendly and helpful. Great you with a smile. Very clean. More than enough equipment to go round which is great so you don’t have to be waiting around for one equipment watching your heart rate and your metabolism slow down ruining your workout momentum.

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★ 5

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★ 5

Nice space good machine good equipments

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★ 1

Worst gym ever, lock of communication ,very unprofessional. I had to report them twice about unauthorized use of my credit card. Be very careful about this gym, i would not recommend them to anyone.

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★ 5

Great spot.. Great staff. Clean bathroom.. cool perks

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★ 5

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★ 1

It’s very uncomfortable when the people at the front desk eat and walk around the gym. They will have pastries or Popeyes and it make the entire gym smell like that. And the trainers are anti-wiping down equipment after they have someone use it. I asked one of the trainers if they were going to clean the equipment after they had someone use it and they yelled at me and said “they gym is supposed to be a dirty place”

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★ 5

I've been a member of Crunch Rochdale for the past 3 years and I can confidently say that it has been an amazing experience. The location is convenient, variety of equipment, friendly staff and just an overall great atmosphere. If you want to avoid the crowd,
I suggest going outside the hours of 5:30pm-7:30pm.

I would like to highlight two classes that have become my favorite, the first is Yoga taught by Kaia who is an amazing instructor who creates a peaceful and relaxing environment, her classes have helped me improve my flexibility and strength, and I always leave feeling rejuvenated !

The second class is Work the Room, taught by Khalilah who is also my PT. Khalilah has created a personalized workout plan that cater to my fitness goals. Not only is she knowledgeable and skilled in her craft, but she also has a positive and uplifting attitude. In addition, she goes above and beyond by providing nutritional guidance and support outside of our training sessions.

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★ 5

I am writing this review to replace my first review which I must address to the owner Mr. Gal. My experience at the rochdale crunch location has been a wonderful experience. One not so great instructor should never ruin it for all the great ones so I had to delete and rewrite.
A shoutout to Dwayne, my trainer... he is the best!! Caring and gets the job done for me to gain my goals and I am. I want to also give big shoutouts to Alexis, Chrismery, Brian, Kerrins, Tina and everyone for treating me so well everytime I come there. When I was down one day they asked me what was wrong because I wasn't my cheery self.
It really is a family and I want everyone to know how much this great staff cares about you and your goals.
Come in and you will be greeted with a smile, always.
Thankyou Mr Gal for wanting to help me with my concerns.

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★ 5

Trainers are awesome. The gym is clean and friendly staff

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★ 3

It absolutely pains me to write this because I love this gym. I have been a member since before it officially opened because it was so needed in this community. The gym is clean, the classes/instructors are phenomenal (Shout out to Jen and Malik) and I had the best personal trainer in the world (shout out to Dwayne). My issue is with the front desk. It is either unorganized or there aren't enough staff during certain times and it makes it super difficult to check in/get tickets for classes. This morning ( around 9:30 AM on 4/1/24) there was only one person at the desk and there were several people on line either trying to check in, get tickets and/or handle some other issue. Everyone was waiting patiently but as the next class was already starting, a few of us got off the line to try and get in. We also told the employee that we would be back afterwards. As soon as the class was over, I came back to the front desk to explain what happened since there was a different person at the front desk. This employee was very condescending as he told me that I should have waited as the gym could be liable if I get hurt. I understood what he was saying but I also explained that there was no one else to check in with. The best solution would be to have more than one person at the desk when there are classes going on or during peak times. We continued to go back and forth until the point where I just walked away because again I am waiting to get tickets for a class and he's talking to me as if I am a child. I was highly disappointed in his behavior and I have never experienced anything like that at this gym. Again, I have been coming here since Crunch opened back in 2019 and I have never been disrespected in that way.

Since I am all about solutions and want to see the gym continue to thrive please do the following,

1. 2 or more front desk attendants should be present between 8 and 10:30 AM and 5 and 7:30 PM. Not only to check people in/print tickets but also to field any questions from current and prospective members.

2. Retrain the front desk staff on how to be professional when communicating with members...especially during peak hours when it can be hectic and people are on tight schedules.

Again, I hate that I had to write this, but it seems like Google reviews are the only way to make changes anymore.

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★ 5

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★ 5

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★ 5

The staff here is so so amazing. The gym is ALWAYS SPOTLESS CLEAN. when you walk in you're greeted and when you're walking out someone ALWAYS says goodbye. The customer service is so so good here. When working out the trainers are even open to give you suggestions even though you are not training with them. I love that about them. I definitely recommend this gym. The parking makes it even better.

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★ 5

Great, I enjoyed every minute of it. 👍

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★ 5

It’s a good place to workout.

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★ 5

I really like this Crunch as the staff is friendly, people are friendly, people put the weights back where they belong after using them.

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★ 5

Love it! The trainers are the best!

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★ 5

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★ 4

The gym itself is nice and clean. Management does not like to return calls as promised.

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★ 5

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★ 5

My trainer Dwayne is fantastic he’s very serious at what he does making sure his clients gets the most out of there workouts. He encourages you to be your best and strive for greatness.

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★ 5

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★ 5

This is not my "home" Crunch but I've always had a great experience at this Crunch. Racks are usually open and plates are available without searching.

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★ 3

J'aime bien l'endroit

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★ 1

I was charged twice for $116.03 at the beginning of this month. I reached out to crunch on Sunday Jan 7 and a manager contacted me the next day on Monday Jan 8, Now I was told it would take 7 to 10 days to get the refund of $116.03 back. Now it's already been more than 10 days and the money is still not back on my card. I reached out to crunch again on Sunday Jan 21, I spoke to Ashanti, she was very nice she looked in the system and said she sees the refund was issued but was unsure why it's not back on my card. She said she would send a message to have a manager call me back. Its Tuesday Jan 23, I'm still waiting for a manager to call me back and I still don't see a refund from crunch for $116.03 on my card. BECAREFUL THIS PLACE WILL OVERCHARGE YOU AND THEN GIVE YOU THE RUN AROUND WHEN GETTING YOUR MONEY BACK!

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★ 4

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★ 5

Great environment, friendly staff, clean

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★ 5

Been a member for about 2 months now. It has every machine/piece of equipment I need. It feels clean. The staff is friendly. It is inexpensive. It is open early and closes late. One thing I like a lot is that they asked about personal training and after I said I didn't want it they weren't pushy about it. Working out there has me feeling good and feeling strong.

Update: been a member for 1 year and still love it here and I've made so much progress. Cardio, movement and all my lifting PRs have gone up.

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★ 1

They lie alot at this gym staff has attitude terrible management…over drafted my account lied about giving a Amazon gift card for signing up the trainers are unprofessional

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★ 5

1st time going, I enjoy the atmosphere

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★ 5

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★ 5

Stopped in today at 5am to a big smile and a very clean gym. All weights were away from the night before and a very clean locker room. Will be back when Im in the area.

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★ 5

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★ 5

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★ 5

Friendly staff, very professional, very clean, great music and energy! ✨✨✨

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★ 1

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★ 5

Just love it!! 🤙🏾Ouss!!

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★ 5

Ashanti (front desk worker) is a great employee. My husband and I are always helped quickly and she never fails to make us smile. I also want to mention Vaughn. He is the best trainer we have ever worked at. He makes the gym fun and always pushes us and believes in us. Crunch is very lucky to have these two individuals.

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★ 5

Great staff, plenty of parking, good location

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★ 5

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★ 5

Good gym

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★ 5

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★ 5

I love the Cleanliness of it all.

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★ 5

Great Morning work-out location.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Empecé hace tres años a venir a este lindo establecimiento donde todo estar en orden y aseado por parte del personal que nos brinda la mejor atención .. pero eh tenido problema de comunicación con dos profesoras de zumba .. son muy despostas y groseras al momento de darnos a conocer qué es hora de su rutina .. a mi en lo personal
Dos veces me han sacado de mala manera del lugar de donde ellas utilizan para hacer su rutina de baile y me pareció muy poco educado de parte de la profesora de baile .

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★ 1

Love the gym but they just started a new check in technique, that for now is voluntary, that requires you to scan your palm. The program run by Amazon and stored in their database. The gym must really be getting some good kickbacks to have a program like that. You can still have the front desk manually input your tag number but we’ll see how long that lasts.

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★ 5

Love the lay out, tons of new equipment & cardio and impressively clean...

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★ 5

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★ 4

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★ 5

I've been a member of Crunch Rochdale for about a month now. The gym is kept cleaned and staff is always friendly. Getting a fitness trainer was the best decision I could have made and worth every penny.
I'm extremely satisfied with Jalen my fitness trainer. He is very patient, takes time to answer all my questions and really pushes me to do my best. Both managers Peter and Nashawn took the time to address all my concerns. Peter even called me twice to see how my workouts were going. I've been a member of several gyms and never received the attention I'm getting at Crunch. I would most definitely recommend this gym. I wish I could give 10 stars for Jalen.

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★ 5

Always clean and machine work fine.. staff always pleasant and helpful..

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★ 5

Hello my name is justus.I’m a member at the ROCHDALE location. i would like to express my appreciation for the staff at Crunch ROCHDALE from the front desk staff to management even the cleaning Staff deserves praise at this club. I reside in Lefrak city Queens corona area. Crunch ROCHDALE is my club of choice and your staff are the main reason the equipment could be better you need a free weight shoulder press station and som heavier dumbbells. And a better hammer strength machines. But i vibe alone helps me get great work outs each time. Thank you for acknowledging my review
Best
Justus Shabazz-ALLAH

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★ 5

Great workout atmosphere. Gym nice and clean, courteous staff.

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★ 5

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★ 5

Instalaciones amplias; todo muy limpio, todo el personal muy amable.
Recomendado 100%

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★ 5

I came to CRUNCH and Tina Welcomed me at the Desk and made it very EZ and comfortable for me to sign up, then gave me a tour of the place n introduce me to My Trainer Khaliah looking forward to getting into shape thx Crunch.

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★ 5

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★ 3

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★ 5

So far I like the environment.

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★ 3

The location is accessible and theres parking. Friendly atmosphere and lots of different equipment. Prices are reasonable...when I joined I was told they would have a step aerobics class. Recently I was told corporate said no. I asked about a spin class as well. Byos turned out to be a success so why not incorporate a step class in the schedule? Get with the times Crunch. I spoke with one of the instructors and she said she would like to do the class herself.

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★ 4

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★ 5

I joined this gym last Thanksgiving. It has been some time since I hit the weight room. I quickly got back into a routine. One particular staff member made me feel welcome from my first day there. They keep the place clean. Downtime on broken machinery doesn't last too long. The classes look intense. I've been managing my expectations, and crushing my strength and fitness goals. Parking is never an issue.

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★ 1

Hello, the biggest issue with this gym aside from overcrowding is how unsafe it has become .After I completed my work out yesterday,I returned to the locker room and noticed it was broken and my wallet was stolen. I reported the incident to the front desk manager who did her best to help , but unfortunately, she could not do much as the culprit couldn’t be identified. While I was filing a formal complaint, another young man reported that his belongings were also stolen from his locker. Months ago, an employee told me that this was a common occurrence at the gym. Lack of property safety seems to be a persistent issue at this crunch location.I suspect the increase in theft correlates with the rise of discounted memberships and guest passes.

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★ 1

The Gym is no longer safe. People’s locks and lockers are getting broken into while they are exercising and property is stolen. Very disturbing! At least 2 complaints just yesterday of stolen wallets.

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★ 3

This gym is manageable and enjoyable for providing a place to exercise, including the use of heavy bags for personal fitness and good equipment. But i have a few concerns and there is none more prevalent than the upsurge of “boxing“/sparring in the hitzone which is incredibly unsafe. The so called boxing/sparring happens between patrons and gym staff and most times without the presence of patrons so just the gym staff sparring with each other. this is highly unsafe and unprofessional. As these people do not have on proper protective gear and even more scary is the fact that all of them appear to be untrained. The hitzone also does not have a canvas to support anyone if they fall or land on their heads. There are no ring ropes to prevent falling and their activity often intrudes on the general space of paying patrons. My biggest concern is that someone will suffer a serious injury while performing substandard sparring techniques. THIS IS A SERIOUS LIABILITY ISSUE from a legal standpoint and upper management should either stop patrons & staff from boxing/sparring with each other or create a safe space for this.

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★ 4

Everything clean and great service all the guys specially the girls in front they excellent but a lot of machines broken they don't fixed

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★ 4

Been a member since July of 2022. I have had reasonable gains since joining and love the experience. I decided not to do the customer kickoff because I really don't fancy personal training. Just recently one of the trainers Kendall Greer sugested a quick routine for me. What a self less act on his part. He knew I didn't want training but offered a quick point to me that could possible can make a big change in my body. He had no financial incentive but did it anyway. I wish the whole world was like that. It's gives me more hope . Thanks Kendall, Thanks Crunch

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★ 1

This place is a joke , the people they hire or not to bright , and trust and believe this place will steal your money

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★ 1

They need to either hire new maintenance staff. None of the wipe machines work. That means the gym isn't being serviced properly which means there can be a spread of covid-19 at this location.

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★ 5

Great atmosphere! The help in the front tries to give all the information they can and ask trainers as well just to make sure we are all on the same page.

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★ 5

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★ 5

I had such a great experience here and the employees are so friendly and nice and everyone is respectful. One of the best gyms I’ve been to.

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★ 1

Honestly, this is by far the worst gym I've been to. The staff at the front is pretty nice, but the personal training personnel is wishy-washy.

I will start by stating this, I signed up online for the 3 day pass online. Fair enough, and then signed up for the monthly membership. To cancel you have to give them 30 days advance notice for their "system" to process and you have to do it in person, even though you can sign up online.

Personal Training is a scam. All the trainer does is have you on the machines with the directions on them. If I wanted to use those, I would have done it on my own. I sign up for you to properly teach me how to use the dumbbells, deadlifts and the other complicated items such as the pully machines.

Personal training personnel is not honest. I signed up on a Sunday no problems. I went to the gym on the weekdays from 730 to close. To cancel personal training I need to go in person on a weekday before 7 because that's when the personal training manager is there. What bologna! You should have a manager until closing. I shouldn't have to leave my job early to get there before 7 to cancel a gym membership, talk about the absolute inconvenience! Oh btw you need to cancel a month in advance and when you do, they want to charge you for 4 more sessions that you absolutely do not want before the "system" can fully process. Its 2022/23 and Crunch is working on an outdated "system." There is no excuse for that. Also, whoever you talk to on the phone does not matter because they don't honor their word when you go in person.

Lastly, I put my member ship on freeze because I thought maybe I'll give it another chance later on. I completely forget and I received and email from the GM stating I need to update my payment method. Um no.. Why couldn't you send an email stating my membership was about to unfreeze but you are emailing me about payment?

No, I would not recommend this gym as there are many better gyms out there. The customer service stinks and it is mostly impart due to the "system." People are going to pay for what they want/need regardless, but when you are being sneaky with their money there are going to be problems. That's why I gave Crunch Fitness Rochdale 1 Star.

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★ 5

Great

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★ 1

Doing this review for my mother who I took to the gym. These people are ridiculous. I would give them 0 if I could. First a few weeks after signing up, someone used her card to purchase stocks. Then when she froze her membership because they told her ohhh don’t cancel just freeze it, she called to keep freezing it only to be called by collectors stating that she owed them $95+ because they didn’t freeze it after she called them. These people are unprofessional and it’s ridiculous to be paying and annual fee when you haven’t been in the gym for over a year. Work on tell people when they wanna sign up. Ohhh just so u know u have to pay to cancel ur personal trainer etc. so go there if u want ur money to be stolen.

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★ 4

Crunch Gym at Rochdale Village is one of the best gyms I've been to

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★ 5

Joined a few months ago. Staff always friendly and helpful. They keep it very clean. Happy I decided to join this gym.

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★ 4

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★ 4

Great affordable gym with everything you need, located in the 2nd floor of a small mall, and it has plenty of parking. Gym is clean and for the most part not very crowded.

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★ 5

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★ 5

very attentive staff and immaculate equipments

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★ 5

Cool staff. Good vybe. I like it.

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★ 5

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★ 5

Good gym

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★ 3

The new update us that unfortunately I can no longer afford the gym as much as before however I still get a great workout outside from walking and moving my body.. I believe they have a great workout center for people that can afford the cost of personal training etc.

Update I'm back in gym.. it is crowded in the evening time but in the morning is the best time to go for me because you can get in and out then be done with it.. lots of equipment there Beautiful Gym with the right equipment to reshape and cut that fat off! Slowly and directive wins the race in the long run! I love that everyone goes at their own pace.

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★ 5

I really enjoy coming here. The people are friendly- from the front desk staff to the managers, personal trainers and patrons. The place is clean; bathrooms included. I always see patrons walking around with a spray bottle; wiping the machines after use. My personal trainer is Dwayne. He's affable, attentive, and always helpful. He will push you beyond your comfort zone. Fabiola is my favorite group instructor. Her energy is consistently positive. She's both encouraging and will also challenge you. I come here to decompress.

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★ 5

Excellent gym with excellent instructors, and trainers.

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★ 4

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★ 5

The atmosphere the Environment and the people and hype music clean showers etc good place to workout

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★ 1

Not a fan of these ‘classes’ that do not offer any direction just go go go… most likely cancelling and joining rochdale’s built in gym that one is only $100

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★ 1

The people in the front were very nice and the young lady that was light skin she was very sweet. but the boss she was horrible she act like this gym was club.or a bar. I'm not coming here and it own people that act funny.i work out whatever clothes I want .it should .be my choice. This is not a prison

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★ 5

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★ 5

Great place very clean awesome equipment Zeke!!! Took care of me I’m recommending this place to everybody. I didn’t know crunch was like this.

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★ 5

Tina at the Rochdale Crunch gym was very helpful and a pleasure to talk to everyone was friendly if your in the area go check them out

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★ 5

I actually signed up months ago but never came in because I travel a lot but finally took the leap and Kito greated me at the door. His dry witt matched mine and he made me laugh right from the start.

Then Marlon who I found out was maintenance, kept me laughing.

Then I met Tina, who also made me feel at home and introduced me to the Hydro bed, my new Obsession by the way.

Lastly, the GM talked to me about making sure I utilize what I'm paying for.

Great experience, will be back

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★ 5

This gym location was spotless, and on the second floor of the larger mall. There were staff available to answer member questions. There are lockers to hold members items, but bringing a lock is recommended. There are wipes to wipe down equipment after use. Depending on the level of membership, you can use the Hydromassage machine for up to ten minutes per day.

Wearing masks is now optional😷

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★ 5

Today, I met with Ja'Nai. She was great. From start to finish. I enjoyed my first start with her. I'm looking forward to working with her as we work with obtaining my goals.

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★ 1

Where do i even begin with this location? I have visited this gym a few times and i rarely leave with a positive experience. The only person that makes the gym worth it is the very nice and polite custodian that always has a smile and makes patrons feel welcome.

From incredibly loud music, broken equipment, to rude workers, everything leaves a poor taste in your mouth. From the moment you walk into the facility, you are met by rude and unprofessional workers that rarely greet you or acknowledge your presence. Even the so-called managers who are clearly on a power trip rarely acknowledge guests. You can easily stand at the entrance for 5+ minutes waiting to be acknowledged before you are hastily scanned in by the workers. A couple of the workers are simply rude, i have personally seen one of the workers (a tall older black man with locs) get into a shouting and cursing match with a patron.

Outside of the workers, the machines also leave a lot to be desired. Most machines remain out of order for weeks before repair. The music is always way too loud for anyone to focus on their workout. The high turnover rate of workers certainly makes sense. All in all, i wouldn’t recommend this gym unless you want to get frustrated.

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★ 5

Very clean, lots of new equipment

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★ 5

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