★ 1

Apparently the management here doesn't feel the need to respond to PAYING MEMBERS' concerns. I contacted the Manager here twice -- both by written note and through the app, and as well, I wrote the Corporate office -- about an ongoing unsanitary condition at the gym. and I received No Response. Nada. Nothing. Even after several months.

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★ 3

Nice equipment but allergic to restocking paper towels. Like I haven’t seen them in months

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★ 1

The worst management ever!
I wanted to change my membership they told me I have to PAY TO DEGRADE MY MEMBERSHIP wth!!! Then i said cancel it they told me i have to wait for the freaking manager who wasnt there! They have the worst management! Then they called me to tell me that they will cancel it but they will CHARGE ME EXTRA!!!!! Why?!!!

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★ 1

I am having a terrible experience with the staff. I wanted to cancel my membership which apparently I cant do it online because of some bullshit reason. I had to do it in person with a manager who was not available. Waited for a whole week and then it was next month they charged me again. And charged me extra! Now I am out of town I can’t do shit about it. This is worst ever management ever.

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★ 1

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★ 1

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★ 3

It's gotten better but only if you go closer to closing during the week. I still prefer the corporate stores in Manhattan.

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★ 5

Crunch is a great gym, but Manager Nick is what makes this location exceptional. He leads by example: professional, approachable, and genuinely invested in members’

Above all, Nick builds a real community—beginners feel safe, regulars feel challenged, and everyone feels seen. Five stars all the way. If you’re joining Crunch, ask for Nick. ⭐⭐⭐⭐⭐

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★ 4

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★ 1

I went to the gym to cancel the staff told me we can’t do it you have to wait for the manager, I’m waiting and waiting after 1/2 hour finally the manager comes out and completely ignores me helps someone else. So the staff sees I get upset then one of them cancels me out. So they lied and said they couldn’t cancel me and made me wait there for nothing. Never again. The worst most unprofessional staff!

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★ 3

If you can tolerate being embarrassed and disrespected in front of your family by staff member Elvin just for trying to become a member, then you will be fine at this gym. Lots of useful equipment and room to workout, lots of parking. People rerack weights here. Majority of the staff are friendly, helpful, and welcoming, but staff that mistreat customers should be relocated away from customer service positions.

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★ 1

Hi, I’ve been a member since 2022 but rarely able to use the gym due to long wait times for machines. After 6 months of non-use, my account was frozen, and now I’m being threatened with collections for a $96 bill. I’m requesting immediate cancellation without this fee being sent to collections.

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★ 1

Trying to call this location for the past 20 mins and line os busy

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★ 5

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★ 1

I cannot understand how incompetent and annoying this place is. I come to cancel my membership on 3 separate occasions and I get the same answer I need to come back when the manager is there. Every gym I’ve been to it’s been a 1,2,3 process done in 5 minutes. This gym however no one knows how to do their job apparently. Also the machines here are awful.

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★ 5

I’ve been to various gyms in the past, this is by far the best one. The staff and members were very friendly from day one. Jillian Assad is my trainer. I’ve been with her about four months. I see a change in myself already. She is knowledgeable, makes every session fun, she always has a smile on her face. She’s encouraging when I’m having a difficult time. Every session she has a new technique and it never gets boring or repetitious.
I’ve enjoyed the classes too. The instructors are all fantastic!

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★ 5

Es un lindo lugar que se mantiene limpio y lo mejor de todo es que tiene mucho espacio pues entrenar muy relajada mente y en paz

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★ 1

It has been frustratingly difficult to get a hold of anyone that can help me figure out what happened with my membership. I am a full time student and at the end of last summer I came into crunch to pause my membership because I wouldn’t be needing it during the school year. This was done in person with the manager Nick. I later found out that my membership was never paused in the first place and I had been getting charged every month. The only reason I found out was because my credit card expired and I started being sent emails about late fees of over $300. When I called and spoke to the billing office to get this cleared up, they told me I had to go in person M-F from 10-5. I came in last Friday at 2pm and there was no manager to be found but was assured that I would get a call back on Saturday morning from a manager. When I didn’t receive a call back I came in Saturday afternoon and was told by staff that this is a normal occurrence. To say that I’m upset is an understatement. It has now been over a week since my initial visit and I have yet to receive a call. The lack of professionalism is astonishing.

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★ 1

Two weeks ago they switched out paper towels for the cheapest of all wet wipes. These wet wipes aren't even wet and crumble up before you even use them. We're dead smack in the middle of summer where people are sweating the absolute most & it's now been a week without any dry paper towels. Workers have no answers.

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★ 4

A lot of dust. There is dust on the pipes, and when you run on a treadmill, you breathe in this dust.

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★ 5

Great atmosphere , motivation highly recommend

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★ 5

Love the staff, love the gym and the location.

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★ 2

I was a member at this Crunch Fitness location for over a year, and while the variety of workout equipment and classes is impressive, my overall experience was disappointing—especially for the premium price they charge.

The gym is massive, which initially seems like a benefit, but it quickly becomes a drawback due to constant overcrowding. Completing a full workout takes far longer than it should, often due to wait times for machines or navigating through congested spaces.

Cleanliness is another issue. The bathrooms are consistently in poor condition. On multiple occasions, I found them in a state that rivals late-night nightclub restrooms—not what you’d expect from a professional fitness facility.

The front desk staff are hit or miss. Some are friendly, but others lack basic courtesy. It’s not uncommon to check in without being acknowledged, as staff are often preoccupied with personal conversations or on their phones. A simple “hello” or “have a good workout” would go a long way.

Management was by far the most frustrating part of my experience. Canceling my membership was unnecessarily difficult. Despite making multiple attempts to speak with the manager, Nick, I was always told he was unavailable or in a meeting—regardless of the day or time. I made a point to come during his reported working hours (Monday to Friday, 9 AM–5 PM), yet still couldn’t connect. Eventually, I had to involve my credit card company just to stop being charged.

Even after disputing charges, Crunch continued billing me for two months I didn’t attend, including an annual fee. Out of sheer frustration, I paid just to put an end to it. When I finally managed to meet with the manager in person, I was met with a cold, unwelcoming attitude. There was no interest in discussing why I was leaving or offering any form of customer service. Instead, I was charged yet another full month—despite canceling at the end of July—and no explanation was given as to why.

Additionally, Crunch’s top-tier membership package is misleading. Even if you belong to a corporate location, other locations limit your access to amenities like tanning and hydromassage. This is unlike other gym chains (like LA Fitness), where top-tier members receive full access across all locations.

If you’re considering Crunch, be cautious. A gym should not be this hard to cancel, and for the money, the bare minimum should include a clean facility and respectful service. There are better-managed gyms that deliver more value for the same or even lower cost.

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★ 5

Clean, nice staff, and good group fitness.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 1

Been trying to Cancel my membership on the website Contact through Email. Haven't received any response at all. What's the point in giving your customer an option to cancel their membership online if your not gonna respond and force them to cancel in person

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★ 1

Horrible experience all around.

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★ 5

I can’t say enough great things about Jillian, from day one she made me feel comfortable and motivated. Her workouts are Tailored to my goals and fitness level. What I appreciate the most is her positive encouraging attitude to grow stronger physically and mentally. I highly recommend Jillian if you are looking for a personal trainer.

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★ 5

Excelente, muy buen lugar para ejercitarse muy importante esta limpio

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★ 5

Jillian is awesome at what she does. Most importantly she is always smiling and happy. Never saw her not smile once. Her positive attitude is always around the gym and makes you enjoy working out.

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★ 5

Love this gym have been a member for over a year. Staff is very friendly. I trained with Jillian for over a year. Always positive training sessions and saw great results!!

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★ 5

I highly recommend Jillian Assad as the best personal trainer. She created an individual training plan tailored to my needs and fit my session into my 30 min lunch break, ensuring I got the full benefit from each session. She is incredibly flexible with her schedule and is available every day.Always pleasant, positive and energetic, she pays close attention to my health issues and designs programs according to my physical abilities. Thanks to her expertise,I achieved the best results, including significant relief from my back pain due to the strengthening of my back muscles.

Source: Google

★ 5

This gym has multiple rooms with a wide variety of equipment to suit any fitness level or training style. It’s always clean, and the atmosphere is welcoming—everyone I’ve encountered has been friendly and respectful.

One standout is trainer Marta. She’s extremely knowledgeable and a no-BS trainer who will absolutely help you reach your goals, as long as you show up and put in the effort. She emphasizes the mind-muscle connection and makes sure you’re doing every exercise safely and correctly. I’ve seen her work with people of all ages—she’s focused, hardworking, and fully committed to her clients’ success.

Highly recommend both the facility and Marta if you’re serious about getting results

Source: Google

★ 5

Jillian Assad…just wow! My reason for continuing to go to the gym. Aside from CRUNCH being a welcoming place with great staff and promoting a sense of community; Jillian Assad has literally changed my life for the better.
As an older person, my goals were improved balance, coordination and building strength. After my initial personal training session with Jillian that was offered with membership, I decided to continue working with her and haven’t stopped since I joined in January.
I am so sincere is saying, Jillian is a truly all-around amazing person. She makes everything fun even when it’s difficult. Jillian is so personable and supportive. She is strong yet gentle, intuitive and confidence boosting. Jillian instinctively knows when to challenge me and pushes me when she sees I can do better.
Her knowledge allows for adapting various exercises and literally lends a supportive hand when she instinctively knows it is needed. Most importantly, Jillian is the perfect balance of knowledge, skill, and intuition whose delivery is super sweet, kind, and hilarious making every session make me want to come back for more.

Source: Google

★ 5

Working with Jillian was so motivating! She teaches a ton of different engaging moves and exudes an uplifting aura. She truly listens to your goals in the gym so you can go for it! Thank you Jillian. Every time I left the gym after our sessions I felt like it truly made my day!

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★ 5

I have been going to Crunch for years and it is a friendly environment that suits all of your wellness needs. The staff is very nice and accommodating in all circumstances- the clean team works extra hard in the morning hours and actually cares about the facility. I also want to highlight how great the trainer/ group instructor Jillian Assad is - she is very knowledgeable, on all aspects of training and is always willing to help guests. I recommend her as a trainer for all levels of fitness beginner to expert. In addition to her expertise, she also just generally brings a great, motivating energy which is contagious! You can tell she was made for this!!! Join crunch and train with Jill!!!

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★ 5

Love crunch, Jillian is the best for training && classes if you like following routines! She’ll push you hard & not let you give up!!! -Liz

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★ 5

Been going here for 6months Jillian is my trainer and she is great she makes sure you are comfortable and making workouts for your body’s ability and pushes you for better!! Gym is also very clean!

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★ 4

Joined in March. So far, I have had a pleasant experience with staff. I am always greeted at the door, telling me to have a good workout, and when I leave staff always says to have a good day/night. I enjoy the group classes such as the cycle and HIIT classes.
One con is how busy it gets during peak hours of approximately 5-7 pm on weeknights.

Jillian is my personal trainer and she is awesome. She always pushes me to lift more and gets me to try new things. Jillian is a great motivator and model of pushing yourself to do better. 🔥
Jillian is also a great instructor for the HIIT the Bells and Ride (cycle) classes.

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★ 5

This gym is top tier. Jillian was my trainer and she is best of the best. Seriously, she helped me work on my core strength with exercises and stretches that would also protect my body from injury. Im definitely interested in signing up for Jillian’s classes! Give that woman a raise honestly.

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★ 5

Just had an awesome personal training session with Jillian at Crunch! She was super friendly, motivational, really knew her stuff, and made the workout fun while still pushing me. Definitely looking forward to training with her again! I highly recommend her, you won't regret it! :)

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★ 5

Great gym!! I really love it, the whole place is always very clean specially the bathroom smell so good all the time. They have great classes and the staff are really nice specially my personal trainer JILLIAN she’s so nice, sweet and kind. I love her since she trains me I feel and look more better more confident with my self.

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★ 5

I’ve always felt intimidated walking into a gym, but the personal training sessions here completely changed that. Jillian is incredibly supportive and makes the workouts feel approachable and motivating. I’ve started to look forward to coming in, and it’s been a great experience! If you’re considering working with a personal trainer, definitely ask for Jillian!

Source: Google

★ 5

If you’re going to get a personal trainer from anywhere, it should be here and with Marta. The only reason I’ve gotten stronger and can navigate the machines so well is because of her. She makes a plan for me weekly so I always know what I should be doing and what I need to improve on. Very genuinely, she’s the best!!

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★ 5

Gym is very clean and workers keep it spotless daily. Marta is an excellent trainer and I highly recommend booking some sessions with her! She’s strict but fun!

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★ 5

I crunch would mean nothing to me foreal if it weren’t for my Trainer Marta 💯 look you got training you know tell you to do a few things time up. Then you have Marta who is invested in you 💯 she is tapped into what it takes to help you see what it takes for you to achieve Greatness 💯 and that’s different for everyone 💯 I came broken spirit broken mindset physically outta whack 💯 that was 4 years 140 pounds ago 💯 Marta believed in me until I believed in myself 💯💯💯💯💯

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★ 5

Beautiful gym! Marta the trainer is a beast and has an amazing personality that changed my outlook on life. She helped me lose weight and reverse lifelong hormonal challenges. Train with Marta she will change your life!

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★ 5

Gym is okay but Marta the trainer is what keeps me coming back. Her attitude, her resilience and determination to help me achieve my fitness goals really makes the perfect gym experience.

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★ 5

I am so happy with my trainer Marta. She has given me the confidence to get stronger and get healthier. I was not a “gym” person before, but because of Marta, I love it!! She is very knowledgeable about excercise and how to do them with correct form. Excellent trainer, the best!!

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★ 5

This gym is so great and spacious however, my favorite part is the personal training. I train with Marta and she is a beast! I have seen great results working with her and she has helped me with training, my diet, and remaining consistent in the gym. If you are looking for help to reach your fitness goals I highly recommend working with her.

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★ 1

Extremely disappointed with the racist behavior from gym staff. A staff member named Marta laughed and make negative comments at two Asian women for using dumbbells at a barbell bench,something completely normal and harmless. Her tone and attitude were clearly mocking and demeaning. Marta continues to laugh when we decided to report the incident.

While the manager acknowledged the incident and offered a free membership, Marta didn’t apologize at all. A two month membership does not erase racism or replace accountability. She needs to go ASAP.

Source: Google

★ 2

The gym overall is decent and has what you need, but there’s a serious issue that needs to be addressed.

There’s a trainer named Marta (You can’t miss her. She’s an extremely muscular blonde tan trainer) who has made inappropriate comments on multiple occasions, both at this location and at the Bay St Crunch (she asked if i could read english many years ago). Today, she made an unnecessary and rude comment to my girlfriend, criticizing her for using dumbbells for chest on a barbell bench, which is a completely normal and common substitution, especially when the gym is packed and no other benches are available.

There was no reason for the comment. She was condescending, passive-aggressive, and targeting with her comments. When confronted about her comments, she denied it and laughed at us with her client, which was disrespectful and only made the situation worse. This kind of behavior from a trainer is disappointing and reflects poorly on the gym as a whole and will push people away from a space meant to be supportive and welcoming.

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★ 5

Very nice clean gym they have a lot of equipment here and multiple of , private rooms to work on certain muscles very nice good layout bathrooms are a bit eh but over lovely place , the people at the front are on good vibes good energy welcoming , the free weight gym floor is great was able to my whole workout with not much waiting time or zero wait time , so many treadmills and stairmasters very good , and the people who work out there are also chill , and it’s quite not a noisy place

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★ 5

It's the best gym on Staten Island. There is always a person cleaning.

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★ 5

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★ 3

Music is sooo loud that I can’t even hear my own music playing, please change this, other than that pretty good gym

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★ 4

Very decent gym with plenty of room and equipment. Weekends get crowded but it's become my go-to when on staten island.

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★ 1

Frauds. Marketing is full of lies on how easy to go month to month, cancel anytime, put on hold, no penalties. Not true. They invent ways to charge you. Make sure you ask detailed questions and go every line of the policy document before you sign up.

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★ 5

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★ 1

Yesterday a male was recording gym members on the gym floor without their consent. He was then seen in the locker room recording himself and other members. My issue however is more with the employee John(male white with glasses greyish hair late30's early 40's). Upon informing him of this I also pointed out the guy on the gym floor to him and said just review the video of the gym floor you will at least see him doing the filming on the gym floor, I then had to leave the gym. Today I asked John the if he talked to the guy about recording in the locker room and the gym floor and he said "yeah he said he wasn't", and then immediately turned his back and walked away. I was very disappointed in his behavior here as he literally could not care any less about a male video recording people in a locker room. I guess since I am not a woman or a minor then why should he care what I say. However since nothing was done here and he obviously does not care this will just allow this individual to do it again and maybe next time it will be a woman or a minor, or a totally different scenario where again this manager wont care and do nothing about it. Therefore someone needs to remove this manager from the location and insert someone not only that will take these matters seriously, but someone that displays a lot more courtesy and professionalism toward the members of the gym. I was able report this matter to the local Police precinct as it is against the law to record in a locker room and they will be handling it from here. I informed John after he walked away from me that it is indeed illegal and if he wont help I will call the Police, which I did. Again he was un-phased. I was informed that no one from Crunch oversees their locations any more not sure if this is true but if so that explains this managers behavior- he has no one to answer to so why bother to try to work in a responsible fashion. At least the Police were helpful unlike John.

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★ 5

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★ 5

Very spacious gym, plenty of machines strength training, weights, cardio, biking
, great classes, staff are really nice, sauna & steam room. Massage chairs & tanning both available too

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★ 5

Crunch has been an incredible gym experience from day one. A huge shoutout to the manager, Nick, who went above and beyond when my Oura ring accidentally slipped down the sink. He responded so quickly and made sure it was retrieved. He seriously saved my day, and I was really impressed with how fast and helpful he was!

On top of that, I’ve seen amazing results working with my personal trainer, Andre. From 01/22/2025 to 04/02/2025 I dropped 5.5% body fat. Andre’s training style is supportive, knowledgeable, and totally results-driven. He keeps workouts fun, effective, and always pushes me to be better.

The facility is clean, well-maintained, and has everything you need whether you’re a beginner or experienced. If you’re looking for a gym that feels like a community and delivers real results, Crunch on W Service Rd is it. And if you get a chance, train with Andre and say hi to Nick. Both are the best at what they do!

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★ 5

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★ 1

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★ 1

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★ 5

Crunch fitness south location has been an excellent experience. The staff is always friendly and helpful. I’ve had the pleasure to train with a few trainees who have been knowledgeable, supportive, and caring about my fitness journey. The atmosphere is welcoming and not intimidating, which I enjoy as a woman going to the gym.

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★ 5

Clean gym with ton of equipment, good atmosphere. Managed well & great front desk service.

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★ 4

I’d like to provide an updated review of this gym, which is undoubtedly the best gym on Staten Island. While it lacks a pool, it offers everything else you could ask for in a fitness facility. The gym is well-equipped with a wide range of machines and equipment, making it a great choice for all types of workouts.

As expected with a top-tier gym, it can get crowded at peak hours, making it difficult to plan specific workouts due to equipment availability. However, this is not the gym’s fault, its popularity is a testament to its quality. For a less crowded experience, I recommend visiting in the early mornings or around 11 AM when most people are at work. Evenings, particularly after 5 PM, tend to be the busiest due to post-work traffic and scheduled classes.

The staff is consistently professional, respectful, and welcoming. They greet members warmly and are always available to assist. Additionally, equipment maintenance is handled promptly, typically within 2-3 days. However, while minor fixes are made quickly, some repairs feel temporary, leading to repeated breakdowns until a proper replacement is installed.

Despite its many positives, I have to lower my rating to four stars due to the condition of the men’s locker room and sauna. Unfortunately, the men’s bathroom has a persistent, unpleasant odor that occasionally spreads into the gym. The smell is so overwhelming that I avoid using the bathroom altogether. During the colder months, I even carry my winter jacket and hoodie with me throughout my workout instead of storing them in the locker room, just to avoid dealing with the odor.

The sauna, which I used to enjoy, is also in poor condition. The wood is severely discolored from lack of maintenance, and it appears to never be properly cleaned. Given the high usage, the sauna should be deep-cleaned at least weekly, and ideally, the wood should be replaced. Additionally, implementing a "no shoes" policy would help prevent excessive dirt and sweat from accumulating.

I truly hope management addresses these concerns. If the bathroom and sauna conditions improve, this gym can easily regain its five-star status.

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★ 4

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★ 4

Literally the best gym on SI. You have everything you need and can possibly think of. The machines are well kept and managed. If theres a machine out of order, best believe it will be back up within 1-2 days max. The ONLY CON with this gym is the air circulation. If its even slightly humid outside the gym gets really sticky and nasty because they dont put the AC on unless its peak summer time. The air and temp regulation is my only complaint and in the summer its really nasty in there. I wish they werent stingy with the air.

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★ 5

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★ 5

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★ 5

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★ 5

Love all the different classes especially the 5:45 am ones. It really helps when I have to be in work at 8 am in Jersey! Love all the amenities!

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★ 5

Love everything about this gym! Highly recommend!

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★ 2

Place is rough and god forbid you want to cancel your membership.
“The milk’s gone bad”

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★ 4

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★ 4

Raised the prices…. Shud invest into the saunas a little.

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★ 5

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★ 4

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★ 1

Buyer beware it's impossible to cancel with out going IN PERSON and paying for 1 more month as your canceling. Just go to LA fitness ez to work with . Besides that gyms got crossfit stuff that's cool if you can use it because it's absolutely mobbed besides 6am

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★ 5

Great gym!! Glen at the front desk is awesome. Always so polite and welcoming to everyone!

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★ 5

Love this gym best on SI. Wide variety of equipment. Always very quick with equipment repairs. Front desk staff and managers all very friendly and helpful especially Nicole and Glen!

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★ 5

I’m thrilled to call this my home gym! The staff is always welcoming and incredibly friendly. A big thank you to Nicole for her patience and kindness during the signup process. Hands down the best gym on Staten Island!

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★ 2

Good gym but the men’s bathroom is the worse smelling bathroom I’ve ever been in and it’s always like this. It always stinks and it’s always filthy

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★ 1

Love the setup of the gym itself, but the loud music is so annoying!!! Can barely even listen to my own music on my earphones!! There are days where there is no music at all and I think that’s the way it should be kept, not everyone goes to the gym and wants to listen to music, if you want music you bring your own earphones and listen to it yourself. Wishing this music issue will change so I can change my review.

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★ 1

Management is stale and boring

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★ 4

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★ 5

I’ve been going to gyms on Staten Island for 15 years, and I can honestly say this is the cleanest one by far. Most gyms start out fine but quickly lose their upkeep, especially in the bathrooms and locker rooms. Not this one! It’s constantly spotless, with cleaning staff always present in the locker rooms and on the gym floor. It’s impressive how they maintain such a high standard, especially considering how tough that can be on Staten Island. I think a tip jar should be left out for the cleaning staff, because they certainly deserve it. The staff is always friendly and welcoming, and the equipment is well-maintained and offers great variety. Honestly, what more could you ask for in a gym?

Only thing that would be helpful would be paper towels in the bathrooms/locker room. Annoying having to take a bunch from the gym floor to the bathroom with you. But that’s just a minor inconvenience.

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★ 1

WOW! The music here is so loud. It’s hard to even focus on working out. I like the music but it’s just so loud. There are also speakers everywhere so it’s very hard to find a place where it isn’t loud

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★ 5

Very clean very friendly and amazingly professional

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★ 1

My Google one star rating was influenced by a series of unfortunate events on the night of 7/20/2023, which involved Megan’s manipulative behavior and lies. She called Nicole to leave her home on her day off, causing heightened anxiety and stress for Nicole.

Additionally, Megan’s actions escalated when she threatened to involve the police after I made a complaint about the sauna, where Mark was already assisting me.

Upon reflection, I now realize that Megan’s gaslighting of other young ladies created an unsafe atmosphere at the gym, leading to negative consequences for several individuals. Reviewing the video footage reveals Megan repeatedly interfering in a situation where Mark had already indicated he didn’t require her help, Megan was intentionally making matters worse.

In light of these revelations, I am inclined to update my ratings positively to reflect the true character of Nicole, the manager, who has consistently been polite, respectful, and professional towards me. It’s essential to note that Megan’s actions do not represent Crunch Fitness as a whole, as the majority of their staff have always been very respectful. Nicole has consistently been open to assisting and ensuring the satisfaction of gym-goers during their visits.

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★ 5

Crunch is an amazing gym I love coming here very clean nice staff and amazing people willing to help you

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★ 5

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★ 5

This is the best gym I've ever worked out at. A lot of cool people work out here and it's easy to make friends. Dee at the front desk is so nice!!!

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★ 1

6pm closing on Sunday? What a joke

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★ 1

Music is so loud I can’t even listen to my own music on my AirPods and that’s with noise cancellation. Horrible experience I’m going to cancel because of this .

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★ 5

This is by far THE best gym on the island. I know people are biased when it comes to their personal gyms; however, remove that and consider overall qualities and I bet this gym takes the cake hands down. Staff is also very pleasant, they create a family atmosphere. There’s always a smile upon walking in. Yall see that human throwing up the peace sign, that’s Brandon, aka B-Flickidy! That’s a legend right there. The lady in the green shirt, another legend. Talking abound legendary, you’ll run into all types of celebrities at this crunch (on the East Service Rd, next to Dana dealership)

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★ 5

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★ 4

They need to work on the air flow throughout this gym. It’s ridiculously hot inside all the time !!! forget about a hot day it’s an active sauna !!! Can we fix this ? honestly

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★ 5

This place is AMAZING!!! THE BEST GYM ON STATEN ISLAND HANDS DOWN!!! And Iv been to all of them!! Staff is so nice and friendly! It’s not even like a gym it’s more like home! Even the people who go are friendly! Trainers are GREAT! Especially mine (Andre) they will whip you into shape in NO TIME!! If there’s ANY bad reviews it’s definitely because THE PEOPLE did something wrong and not the staff or gym! Multiple equipment and machines so you NEVER have to wait!!! THE BEST! and you can be sooo comfortable there! Most people aren’t comfortable in a gym but this one like I said is a second home!

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★ 5

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★ 5

I’ve been a member at Crunch Fitness for a year now, and I couldn’t be happier with my experience! The staff is always friendly and welcoming, creating an encouraging atmosphere from the moment you walk in. The variety of equipment and classes offered is fantastic, allowing me to constantly switch up my routine and stay motivated. The facility is clean, well-maintained, and never feels overcrowded, even during peak hours. The personal trainers are knowledgeable and genuinely invested in helping you achieve your fitness goals. Crunch Fitness has truly become a second home for me, and I highly recommend it to anyone looking for a supportive and dynamic fitness community!

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★ 5

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★ 5

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★ 5

This gym is really big and has pretty much everything you need. Since I’ve had my membership for a couple months, I’ve seen them add new equipment which is really nice. All the staff are really nice too 🥰

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★ 3

Been going to this gym consistently for months now & here’s my honest review. Love the classes but realistically scheduling majority of group classes at 9am is not realistic to people who work the average shift “9-5”. I absolutely love working out with the instructors in the classes and would really appreciate if there were more intensive 5AM-8AM group classes. Also I would appreciate if trainers selected better music & inclusive music. There is SO much more upbeat songs to choose from other than techno & pop. I agree with most of the negative reviews concerning staff being rude. Most the staff are respectful and greet upon walking in but I have had a terrible experience checking in my guest due to a (older) male greeter staff being extremely rude & condescending.

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★ 5

My second home. Love this gym. We are all family here. Great environment. Marta trainer is the best out there

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★ 5

Marta is the best!! 💙

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★ 5

The best gym on island and Marta trainer is the best

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★ 5

Marta is my personal trainer and she is amazing!! Best gym

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★ 5

very clean & big with lots of machines & classes to choose from. Marta is a trainer that is very knowledgeable & professional with years of experience. i am shy in big places & have anxiety , working out in front of a huge crowd isn’t my thing but marta motivated me the entire training on my first day there. i’m not comfortable within myself working out alone but i can assure you in front of her i wasn’t embarrassed or shy. she didn’t get upset when i had the wrong form or didn’t catch on quick , she was very supportive. shout out to her for being a real one in a place & time where a lot of people don’t thrive due to being scared & shy. she will bring you right out of that.

Source: Google

★ 5

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★ 5

Great gym, the manager Nick is always very helpful and welcoming. There is no gym in the area that compares. The classes are excellent and they have lots of machines. Don't walk but run to sign up.

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★ 5

Great visiting this club. Staff are friendly, great selection of equipment and so clean. Can't wait to go back.

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★ 1

The way the manager runs her mouth, disrespectful pompous brat.

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★ 5

Huge gym. Great selection of equipment. Pretty clean. One of my favorite gyms.

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★ 1

Staff in this gym is very unprofessional and disrespectful. They accused a good friend of mine hosting classes when he was just helping the youth. Including myself they gave a lot of my friends a hard time for trying to use the gym.

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★ 1

Banned my good brother for working out with people who all had memberships

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★ 1

They had horrible staff, very rude & not welcoming to a new gym as a member. I am very shocked and disgusted on my service of joining the gym.

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★ 1

Rude staff

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★ 1

Honestly, some of the staff here make it seem like they don't even want you in the gym. I'll go somewhere elsewhere.

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★ 1

Ran into a terrible manager here, she has a terrible attitude, will not be coming back

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★ 1

This crunch and the management here are terrible. They handle situations terribly and don't know how to speak to people respectfully as an establishment. I'd definitely go to another crunch altogether. I'm never taking my money here again.

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★ 1

This gym sucks and PAM is the worse general manager ever and unprofessional , They are rude and have no respect DO NOT GO TO THIS GYM!!!!!!!! Horrible, IF you go to a crunch go to the one on Bay Street not this one

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★ 1

My brother is no longer able to workout at this gym after such unfair treatment from management. And he loves to workout. Such a shame. I would recommend passing on this site if you are a POC. Spend your money where it’ll be appreciated and respected.

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★ 1

My good friend and brother Ant was discriminated against for consistently helping younger athletes grow during their personal workout time.

@crunchgym blocked a mentor of the Staten Island community on IG after they realized how positive he handles the situation of being discriminated against.

@crunchsisouth should be ashamed to discriminate a strong community advocate for positivity, growth and development.

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★ 1

My good friend that I used to workout with got banned for apparently hosting classes meanwhile classes were never hosted. While showing them proof that classes weren’t hosted we still got banned and had to cancel our membership.

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★ 1

Horrible staff and management.

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★ 1

Very unprofessional and prejudice ! Senior manager is calling and making threats to people !

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★ 1

Changing from this gym this weekend

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★ 1

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★ 1

Very sad and unfortunate situation that a good friend’s son encountered earlier this afternoon. There is always one small situation or one person that ends up bringing out an establishments true morals. We must do better as a community.

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★ 1

No way, cancel crunch especially crunch SI and Pam.

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★ 1

There are better gyms with nicer staff and newer equipment just over the outerbridge, it’s worth the toll.

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★ 1

Crunch will never get my business ever again! I support establishments that I feel welcome and embrace all members equally regardless of their race. Ms.Pam if you happen to be a mother please take second and evaluate how you choose to speak to someone else’s child , brother or friend.

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★ 1

No idea who appoints some of these unqualified leaders for this location or how they even begin to get into positions that lead to interactions with the general public when they so clearly do not know how to express themselves or respect others , the regional manager Pam doesn’t need anyone to go sign up she says she doesn’t care and has 30,000 members so make sure to take your business elsewhere.

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★ 1

Revoked a friends membership for working out together with people who also have a membership! Make it make sense

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★ 1

Horrible place very unprofessional and disrespectful! They accused me of hosting classes when I was not and banned me from all crunches , they also gave everyone I know a hard time !!

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★ 1

If I could give them zero stars I would. They disrespectful to paid customers! Please don’t go here as a black person, POC, or a person who worked out in groups! you will be targeted! They claimed my brother was hosting classes and was mad when he didn’t want to work for them and banned him but only after stalking his page and harassing him on the phone. DO NOT SUPPORT. Pam the manager especially should be ashamed of herself. DO BETTER to handle your customers. THIS place has ZERO conflict resolution

Source: Google

★ 5

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★ 5

Went as a guest with a friend this week and no problems at all with this gym. Everything about it was right. Not a single complaint about crunch gym. Would highly recommend to join.

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★ 5

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★ 5

Staff has been polite and friendly enough, many have been actually nice. The equipment in good repair so far as I've seen. The locker room was cleaned and this week the showers were deep cleaned and curtains fixed.

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★ 5

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★ 5

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★ 1

The gym is great but getting out of the membership is very difficult. I had to change gym and all effort to cancel my membership will incur unnecessary cost. So I froze my membership and had to call every 2 month to make sure it’s frozen. The last time I called I was told it’s done. However couple of days later I saw a debit alert from the gym, all efforts to get them to refund my money was abortive and the manager was very impolite and uncourteous. It so annoying!

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★ 5

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★ 5

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★ 5

Nicole was super helpful and always professional. Makes you feel very welcomed. This gym is the best gym on the island!

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★ 4

Good amenities

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★ 5

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★ 2

This gym is fine and most of the gym goers here are super nice and respectful, however the staff isn’t as friendly and the gym is always gross. The gym goers always clean up after themselves so the machines are generally clean. However, staff doesn’t turn on the air conditioning so it’s always hot and muggy inside, and always has a weird gross smell. Women’s bathroom is always dirty. If they cleaned it up and turned up the AC it’d be perfect.

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★ 5

Thank you to Nick for great customer service!

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★ 5

Friendly staff, lots of equipment, great workout!!!

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★ 2

At first when I signed up (Nov 2023) the staff that WAS there was great, now (March 2024) staff has changed the higher ups are just rude and unprofessional when you try to speak to them about your concerns, the gym gets way too packed to the point where I just leave because it’s terrible to workout there, the floors are taped down because customers are tripping all over the place, the women’s bathroom is always dirty, the gym has a weird smell all the time, it just isn’t the same and it’s sad that it changed within 4 months of being there, deff looking for a different membership elsewhere

Source: Google

★ 5

Great gym. Sauna and steam room have been working strong. Great equipment with some old schools stuff available from when the space belonged to nysc. Stairmasters are new. Gym is for the most part clean. Men's locker room can be a little nasty but there is a lot of cleaning staff working to keep things in order. Staff is friendly and nice. Large parking lot

Source: Google

★ 5

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★ 5

Excelente

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★ 5

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★ 4

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★ 5

This gym has great equipment with a sauna and steam room which could be cleaner but it’s ok it’s never packed nice people and employees it’s a little pricey but it’s worth it.

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★ 5

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★ 5

Great people working here ...Place gets crowded at peak times but to be expected....

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★ 5

Great gym, they always have staff keeping the gym clean and the equipment is always maintained.

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★ 5

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★ 4

I like this gym so for most of the people they keep complain about is dirty is a totally liar cause the gym is clean cause of my and if the gym is dirty easy go to other gym problems resolved ok 👍

Source: Google

★ 5

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★ 5

Clean and friendly gym highly recommend

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★ 1

The gym is nice but the staff aggressively tries to recruit guests to join the club to the point where they hold IDs hostage until you physically have to take it from their hands. When bringing it up to the staff to tone it down since they make my guest uncomfortable they said they reserve the right to ask them if they want to join. Asking is different than literally holding their ID until they get a yes instead of just letting us leave after we say no. It is borderline harassment and predatory.

Choose a different location

Source: Google

★ 5

Great place to workout, many nice people, very clean

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★ 5

Clean gym, excellent & friendly staff, very spacious gym with plenty of equipment and machines to choose from

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★ 5

Awesome place to workout.

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★ 5

Great gym, very clean!

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★ 5

I love this gym everyone is kind .. has everything you need and more including tanning and red light therapy great staff plenty of room up to date machines more then enough free weights and great promotions

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★ 3

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★ 1

Extremely dirty gym with poorly trained staff and over priced personal training for non certified trainers. Overall bad experience at this gym. No thank you

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★ 5

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★ 5

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★ 1

For two months every time you walk in to the men’s locker room you smell septic back up. For the most expensive gym I expect more.

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★ 5

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★ 5

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★ 1

Anyone planning on joining Crunch Gym (Staten Island South) DON’T !

Buyer beware! MAJOR SCAM!!

I signed a contract with them and they proceeded to OVER CHARGE me 7 dollars a month.

The WORST managed gym I’ve ever been a part of. They lied to me multiple times. THE GENERAL MANAGER was very disingenuous. Management has ZERO ethics!

Crunch also has MULTIPLE unresolved complaints and is unaccredited with the Better Business Bureau.

Source: Google

★ 5

Been to both crunch in Staten Island and this one is the best equipment wise from both. Great energy at this gym everyone is here to workout and mind their own buisness, also good people to make friends with. Staff is great and gym is usually clean for the most part. I recommend this gym for beginners and advanced lifters.

Source: Google

★ 5

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★ 5

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★ 2

Emailed issue to Corperate

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★ 5

I've had an incredibly positive experience at Crunch Gym, and I'm more than happy to share my thoughts.

First and foremost, the cleanliness of this gym is commendable. Walking in, you can immediately see that they prioritize hygiene and maintenance. It's reassuring to know that the equipment is regularly sanitized, creating a clean and safe environment for members.

What truly sets Crunch apart is its energetic vibe. The positive atmosphere is infectious and motivates you to push your limits. From the lively music to the enthusiastic trainers, there's an undeniable energy that makes working out a joy.

Now, I have to admit that the parking lot can be a bit of a challenge during peak hours, but the good news is there are still plenty of spaces available if you're patient. It's a testament to the gym's popularity and the fact that many others are enjoying the Crunch experience.

One of the standout features, in my opinion, is the excellent and friendly staff. They're always ready to assist, offer advice, or just greet you with a smile. It's clear they're passionate about promoting fitness and helping members reach their goals.

In essence, Crunch Gym is more than just a fitness center; it's a community that fosters a positive and inclusive environment. If you're looking for a gym that not only promotes fitness but also makes your journey enjoyable, Crunch is the place to be.

Source: Google

★ 5

glenn plays great music at the perfect volume

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★ 4

This crunch fitness is nice. They have clean equipment well maintained looks well taken of. The bathrooms were clean. The crunch also had lots of amenities too. They have a sauna, shower, Lockers, Cardio room, A boxing ro om, and even have beginner equiment. The staff and people who go to the gym are nice. For me I won't be going back for one reason. Everyone comes to this gym. I went on Sunday right about when they opened and the gym was almost full. 45 minutes past opening the 6 benches were taken and there was a line for them. I love the gym, I just wish they add more equipment due to its popularity.

Source: Google

★ 5

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★ 5

This is my fave place. The managers Nicole and Josiah are amazing. They always treat me like family here. I look forward to my work outs everyday. It’s always nice and clean and the gym is super spacious and if something is broken it’s fixed right away :)

Source: Google

★ 3

Nice gym. They could use a smoothie bar. Overall the classes are great and the instructors are amazing with the exception of Randee. Dont be late because she will roll her eyes or shake her head if you enter the class even 5 minutes late. When taking her class she gives more of a judging feeling and she will not hesitate to call you out in front of the group if you're not keeping up or doing something correctly. Don't judge the classes on hers alone because the other instructors are amazing teachers and help you learn. Randees classes feel like im being reprimanded like im a child.

Source: Google

★ 5

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★ 5

Great gym!

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★ 1

Absolutely horrible customer service, my first time at a crunch and I was supposed to get a free day pass trial but was charged anyway. When asked to get a refund because I was rushed and didn't show my free pass- I was told that "I don't understand how businesses work and people pay to go here" (even though I had the free day pass for my first day trial). I will never return here everyone was so rude, for $15 you guys lost a would of been returning customer.

Source: Google