★ 1

Post remodel is good, but there is still a lack of usable equipment, yes it's crowded, but there are 2(two) incline benches in the free weight area. Like wut?

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★ 5

A great gym, especially after the new renovation! Wonderful staff!

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★ 5

I just finished my training sessions with Christian, and I couldn’t be happier with the experience. He was incredibly clear when explaining the exercises, always made sure I understood proper form, and tailored the sessions to my goals. Christian was also very flexible with scheduling and consistently helpful and encouraging throughout. Highly recommend him to anyone looking for a knowledgeable and professional trainer!

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★ 5

The other month I discovered this fitness center, and I gotta say, the vibe inside is pretty good. It's got a solid energy without being overwhelming, which is important for getting into a routine, why can't all gyms be like this. The layout is well thought out, making it easy to move between different workout zones without feeling cramped

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★ 5

I wasn’t the most motivated to get in shape, and flexibility was definitely not my strong suit. Working with Michaelangelo Villalba completely changed that. I’ve been training with him for almost three years, and in that time, he’s helped me achieve my goals.

He’s incredibly consistent, reliable, and professional. Whether it was building strength in the gym or improving my flexibility, his approach was always thoughtful and personalized. When I set out to run my first half-marathon, he adapted our training to focus on injury prevention, especially for my knees and hips. I made it through training without injury and felt well-prepared on race day, thanks to his guidance.

Michaelangelo combines a deep knowledge with a genuine investment in your progress. I’m moving away and unfortunately won’t be able to continue working with him at Crunch, but I would enthusiastically recommend him to anyone looking to improve their fitness and overall well-being.

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★ 5

Best Crunch in the city

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★ 5

Nice, well-run gym. Good equipment and hours. Helpful staff. Easy to slip in for a quick workout, or stay longer for some real training. Massage chairs! Need I say more?

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★ 5

Grant was a great worker here and helped me and my buddy out! Highly recommend this location great workers great environment

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★ 5

Grant is the best.
Clean and nice gym

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★ 5

Alex Ariza, one of the team members at this location, was super helpful and supportive in showing me around the location.

Definitely recommend speaking with him for anyone interested in using this gym!

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★ 5

I lost hope on personal training being beneficial to me over the years. However, once I started working with Christian Alcala at Crunch I have made the most progress with my fitness goals. He doesn’t judge and takes a developmental approach. He listens and takes care in touching base with me and designing my fitness program. That’s special and rare… and makes me grateful to have the privilege to work with him! It also doesn't hurt that he is a professional MMA fighter that incorporates my love of martial arts in our trainings too. :)

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★ 5

This is one of my favorite Crunch locations. New equipment, lots of natural light, and friendly staff 👍

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★ 5

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★ 5

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★ 5

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★ 5

Great gym. Pretty much has everything you need.

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★ 5

Nice gym, clean, modern, has everything you need. Staff is very helpful, and Alexander Ariza in particular is exceptional.

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★ 5

love the new gym layout. Front desk team is amazing great energy and service from Adrian and Ethan. Towel service clean bathroom.

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★ 5

Friendly staff, nice gym. Recently renovated

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★ 1

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★ 4

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★ 5

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★ 5

Za best gym in the east, ZAAA best

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★ 1

Had my jacket stolen from the coat rack. Management didn’t really seem interested in doing much to look for it, barely took down a description. No mention to other gym goers or any proactive measures to make sure this doesn’t happen again. Not sure why there is a coat rack with no cameras making sure people don’t just take stuff from it.

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★ 4

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★ 5

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★ 5

Met the new worker at the front desk Adrian. Very friendly, greeted me with a smile which was refreshing, great service. Gym was packed at rush hour but just ask to work in. Toilet and sauna. Bathroom are cleaned. Happy to see such change!

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★ 4

sauna, heavy bag, spacious, polite staff, clean. mot always crowded, convenient location, shower, etc

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★ 5

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★ 5

this is a great gym and the people that works here are all súper nice and helpful

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★ 3

The recent renovation looks great, but removing both the yoga and spin rooms was a downside. There’s now very little space to stretch outside the HIIT turf area, which isn’t ideal. As a woman, I don’t feel comfortable stretching in the middle of the weight area, especially when it’s crowded.

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★ 1

BE WARNED!! Signed up for a free pass (awesome, clear and simple welcome email - just bring your ID, lock, towel to have a workout) but when I arrived was advised there’s a specific staff member needed to sign me in, that had not started their shift.

So I couldn’t use the free pass and had to pay a full price casual entry. A whopping $35 (plus international transaction fees to use my physical card, no contactless). This is a complete rort and customer service wasn’t very welcoming or friendly to help me. We want more people working out and being healthy, not met with rude and costly interactions. Management - please make this easy and better for your customers

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★ 5

The newly designed gym is fabulous. Clean gym friendly staff. I met Adrian at the front desk great smile friendly and motivated me to want to work out more. The gym usually is packed but that’s expected

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★ 5

Ignore all the negative construction-related reviews, this gym is great—all the equipment is new and the place was recently remodeled (which is why there was construction in the first place).

I have overlapping active memberships at New York Sports Club, Planet Fitness, and Blink Fitness and Crunch Fitness blows the competition out of the water. They have all the machines and gear that these other places have but a ton of other stuff that their competitors don't—gym rings, weight belts, a rope-pulling machine (never seen that before), a Nordic curl machine, and a bunch of other equipment pieces I don't yet know the name of because I've never encountered them before.

The staff at the front desk have been professional, polite, responsive, and competent. The atmosphere of the gym is pleasant; everyone is focused on what they're doing.

UPDATE 2/23/25: Crunch gave me a free personal training session with Marvin Martinez and it was both excellent and valuable. I've had this kind of freebie from New York Sports Club and Martinez blew that out of the water. I told him my goals (muscle up, human flag, closed-leg squat) and he gave me *a ton* of actionable training protocols and direction. I'm seriously considering booking future sessions with him and I'm someone who has trained solo for years because I spend a ton of time researching independently online about fitness and training. I was really not expecting to be impressed by a complimentary freebie teaser session based on my previous experience but Martinez made the most of the one-hour session we had to deliver the most value possible for me. Two thumbs up! 👍👍

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★ 3

I like the space a lot but the men lockers room is disgusting : maintenance and smell are horrible. It needs a BIG fresh up.

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★ 5

They redesign the Gym and they add more space more machine and weight locker room and bathroom is very clean

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★ 2

Not enough squat racks for an NYC gym, constantly a line no matter what time you go

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★ 1

Signed up for a 3-day free trial, the staff did not let me access the gym.

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★ 1

Two weeks since somebody last mentioned this in a review, the construction apparently is still going on during gym operating hours. The gym smells terrible with sawdust everywhere, not to mention right next to the CARDIO machines. I walked in and walked out after 5 minutes. We need to report this to the department of health if no corrective action is taken asap.

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★ 4

Intrusive trainer trying to force to sign up for classes with him. He was extremely nice and then he blocked me on Whatsapp when I did not sign up for classes! He even tried to force me to join him on the robinhood app claiming that he would help me make money!!! Unreal!!!!

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★ 2

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★ 2

There's construction men, in masks, actively sawing plankwood in the middle of the gym (while gym goers have no masks). The machinery is loud and there's sawdust everywhere in the air. They're also renovating the stairs.... while people are walking on and off of it?! Is this even compliant with health code?

I had a horrible workout and had to leave early.

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★ 5

I came to the Union Square location to set up my membership. Christopher was super helpful and was able to get me a great deal that fit my needs. I didn't feel pressured into adding any extras to my membership and the whole process of signing up was fast. This Crunch also has Woodway treadmills, which are great.

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★ 5

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★ 4

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★ 1

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★ 1

This place is incredibly frustrating to work out at on a time crunch. All of the staff members, on the clock or not, are just standing around and socializing with the people working out. While this isn’t bad, making others take up equipment for more time so you can carry on a conversation is not cool at all and is not good for members who are patiently waiting on equipment. I waited for a squat rack today and 2/3 of the racks were occupied by members who were too busy chatting with Crunch employees, some of which were not even on the clock. I eventually had to leave after waiting an hour. I’ve noticed this for months but today was its worst by far. Bottom line: it’s not cool for me to wait on equipment because the members occupying them are being approached and chatted up by Crunch employees. Like I said, they have been doing this for months. I’m over this and looking for a new gym ASAP.

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★ 4

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★ 5

The front desk staff, trainers, and the membership team are all so helpful at this location. I am so excited for the better and new gym layout after the renovations are finished :)

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★ 2

They could work more efficiently to have the bathroom clean because it constantly smells like poop. The water fountains are filthy too, so cleaning those would be very much appreciated. The gym has potential but it’s not well kept and the never ending renovations are annoying.

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★ 5

Buen lugar

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★ 1

Would not let me work out here. Not advertised as a signature location on Google maps.

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★ 5

There is a woman at the front desk in the mornings that is phenomenal. The trainers have various knowledge on fitness and can cater to any goal you have. The sales team is upfront, they have the answers to me questions. The members are diverse and kind. Most are focused on their workout to notice you. The classes are great and the instructors are inspiring. The equipment functions, but idk wish they were “new”. Overall, great place for me to workout.

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★ 5

Favorite crunch location in the city. It’s central, has lots of space, plenty of cardio machines, and a sauna 👌🏻

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★ 5

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★ 1

The AC isn’t set properly. It is too hot and it’s uncomfortable there esp when you workout.

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★ 5

Ample space, plenty of equipment. Amazing service

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★ 2

I signed up for a one day trial guest pass on the website. I wanted to check out the gym, and do a class. When I showed up, the person at the front desk asked me if I've been to other crunch locations. I said yes. They said that in that case I wasn't allowed to book the class or use the guest pass.

I checked the email again and there was nothing in it about that condition. I was annoyed and they wasted my time.

Nice looking gym though.

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★ 4

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★ 5

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★ 5

Solid gym Solid staff but very busy mondays

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★ 1

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★ 1

Echoing a review from a week ago - the smith machine has not been working for almost 2 MONTHS!!! We pay $120/mo for broken equipment and rude, unhelpful staff (especially the trainers). if you have another option for a gym in the area, please take it.

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★ 3

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★ 5

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★ 1

The smith machine hasn’t been working for ONE month, I called before showing up to ask about it, a woman in the front desk said it was, plus the day it stopped working they asked the mechanic to fix, he couldn’t as you can see, but I went to Bowery location on that day, they didn’t have one, I called them and asked if the mechanic had finished, a guy in the front desk said: I think so. It seems like they don’t even know what they’re doing there. Besides that the trainers in this location walk around like in gangs, intimidating you to not use the machines and they take forever when they are together, and I heard that from 2 other members, so I’m not the first one to realize, and when training clients sometimes using two machines at the same time and don’t rerack the weights. One trainer once approached me saying my legs were trash, kinda kidding but yes, that’s what happened, trying to mess my self steem in order to sell his training. What a nightmare gym!

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★ 4

Great equipment. Only regret being showers that are not super super clean, and the sauna which is really not hot, so not much point in spending time there

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★ 1

this crunch was extremely rude to me and my friend saying we had to be 18 even though we’re 15 and i’ve been working out here for almost a year

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★ 5

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★ 5

Clean & big. Will be back

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★ 4

I book gym time here on ClassPass sometimes when I’m in town, which is super convenient to me. They tend to only have open spots at off-peak times, even then the gym is busy but not packed. Overall it’s a nice gym, they have all the equipment you need and it’s not nearly as busy as Crunch Bowery.

My only complaint is that members tend to leave the downstairs weight area in disarray. Most people don’t rerack their weights so it’s hard to tell if equipment is being used or not. There are also stray towels and bosu balls etc that get left everywhere. No one cleans off their equipment after use either - even the Crunch personal trainers, which is wild to me.

However you always see crunch staff cleaning the floors and mirrors so the gym is generally clean, they just need to make sure their members take better care of the space they share.

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★ 3

It’s good but can definitely be better. Wish the weight room equipments were more well organized between the basement and ground level. For instance the back machines and functional machines are separate from the squat racks and benches

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★ 5

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★ 5

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★ 5

Compact but really nice place I would give a 4 to usually. The staff, especially the front desk, make it a 5.

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★ 5

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★ 4

This gym is a total win! Two floors packed with all the gear you need – A large range of cardio equipment, machines and free weights. Personal training is on point, and the sauna and showers are a great way to relax after a workout. If you want a fitness spot that's got it all, this is the place.

Just be prepared to have to wait for machines as it can be really busy (depending what time you go).

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★ 5

Great gym! Super friendly staff, awesome manager, and the facility has everything you need! Super clean and organized :)

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★ 5

This is, hands down, my favorite gym in the world. Not only do they have all the equipment you’d ever want, but it also is in the heart of Manhattan. Best vibes ever. They also have top trainers with a variety of skill sets. If you can afford to train, they make highly effective programs for any goal.

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★ 5

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★ 4

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★ 1

I cancelled my gym membership in person before i moved to france. they continue to charge me every month even though I signed papers and it’s on record for both me and them record i have never entered the establishment due to moving in 4 months. They say they can’t do anything because there is no record of me cancelling… although it’s not my responsibility the clerk did not file my paper work. shame on them

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★ 5

Ottima palestra staff gentile molto pulita e buoni macchinari .se non si fa' l' annuale un po' più cara di altre ma vale la pena..Vicino alla metro ben collegata ottima scelta !

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★ 2

I walked in to get pricing and had to jump through so many hoops just to speak with someone. Took 10 minutes and I still didn’t have an answer. I walked out when the salesman started giving me attitude, and I still didn’t have even a range of what the pricing could be.

If they make it so difficult to sign up, I can only imagine what it’s like to cancel a membership here 😑

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★ 5

Good place to exercise

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★ 5

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★ 1

Terrible customer service and horrible management. One of the most unfriendly Crunch locations I’ve ever visited. Reception spoke with management, Steve, who was entirely unhelpful.

I just moved to New York and they do not honor the trial period if you are an existing crunch member. My membership is based out of state and I wanted to trial the signature location - but you’d think that I’d attempted to rob them with the response I got when asking for a trial.

For the cost of the signature membership, you’re better off going to other, better gyms for a similar price.

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★ 1

Very bad. Low quality yoga training. Full of old people and racist. Very small space.

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★ 4

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★ 4

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★ 2

Too busy

This gym is really far too busy, and should look at either expanding and adding more machines or reducing its membership.

There have been several times over the past month alone where I have wandered in and then done an about turn and headed straight for Bowery.

If you visit on a Tuesday or Wednesday evening then literally EVERYTHING is full. And by EVERYTHING I mean the running machines, weight training room, cycling machines, weight machines… even down to the stretching area.

Classes are little better too - needing to be booked well in advance and usually being full to the gills upon arrival. At one yoga class I ended up falling into the person next to me we were so cramped

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★ 4

Good gym. Has all the machines you need. Clean, well-maintained. Friendly staff. Able to move about and get on machines/equipment fairly easily. When busy it’s still manageable. Has classes that come with membership. Stretching space
Overpriced like all NYC gyms.
I got ?lucky with a promo that gave me the monthly membership for 90/mo.

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★ 1

I already wrote to both a staff/sales team member and the general manager (+1 month ago). To date, I have gotten no reply or even an apology for their rude behavior. Instead of trying to make your “concern” public, you could’ve just look for my name on your inbox….

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★ 4

Good club. Sauna needs to be repaired and the sauna floor could be cleaner. Massive problem with sauna rules adherence; dirty outdoor footwear worn by some inconsiderate members, which affects air quality rapidly and is quite dangerous in that regard. Filming, which is illegal, sometimes takes place in the sauna.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

I don’t write reviews often but would like to warn you all of this place. Beware of aggressive trainers who will make you feel uncomfortable. They are bored and will stand around and prey upon you. They will try to sell you something or just try to make conversation. One trainer in particular would follow me around every day and tap me on the shoulder mid workout or hit me with a towel to try and get my attention. I spoke with management twice and finally decided to cancel my membership because I couldn’t stand walking in every day feeling like I needed to hide. Being harassed daily in the street in NYC is already enough and the gym should be a safe space. I decided to join a new gym that is a little over my budget and a further walk from my apartment in order to get away. At this new gym I realized that trainers are not supposed to be hunting you 24/7.

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★ 5

amazing gym & membership sales assist, Steve is so friendly! love how they provide towels and they have so much machinery on two levels ❤️

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★ 5

Solid nyc neighborhood gym.

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★ 5

Great front desk team! Every visit I receive a warm and gracious welcome. Ira is always pleasant and enthused in the morning. Thanks so much!

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★ 5

Love crunch, avoid peak times to avoid the crowded

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★ 1

I gave Crunch fitness a one star due to hospitality. I used to be a crunch trainer a few blocks down at Astor place before the original location closed. Today I was in a rush and desperately needed to use the bathroom. I remember when I was a trainer, if you wasn't homeless or anything like that, that right there was a possible opportunity to talk membership with you or "hey here is a pass and we can have you talk to my manager about a possible membership after". But anyways despite being a previous member and knowing a previous manager there, sorry you're not a member. Well if you was good at your job mr front desk, you would know actually needed info to join crunch but I was just in a hurry to get to my class on time. And fyi if you are looking for a trainer there and they don't have a credible certification and they don't put you through a evaluation for a strength, endurance test, and watch for deficiency in your posture, body composition check...run, those are the dangerous trainers that will cause you to get hurt.

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★ 4

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★ 1

Signed up for a gym session online. I was given a range to work out between 9-11am. I showed up at 10:30am and the adviser, Steve, refused to let me workout for my booked time. He demanded I pay an additional 35$ for a day pass or can leave because I was too late. Just a terrible experience would not recommend.

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★ 2

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★ 5

Nice big facility!

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★ 5

Previously at Planet Fitness and Blink, Crunch is a huge upgrade to those facilities. I was a little skeptical at first because of the price difference, but the investment has been well worth it. Shoutout to Christian in membership who is very friendly and accommodating 💪🏼Tons of strength training equipment, cardio, and free space for you to do your own thing. Classes are included(Yoga, spinning, pilates, etc). Complimentary towel service and sauna are a plus!

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★ 3

Love this gym. Unfortunately the sauna is never hot enough. Why?

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★ 1

Impossible to walk down the stairs without an NYU bro breathing down your neck. Forget about finding weights or machines to exercise — all are taken up by swole bros on their phones. The locker room strongly suggests a Walmart on a Black Friday morning. Avoid this establishment.

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★ 5

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★ 4

It's a great gym. Just a little too crowded during the peak times. But everyone that comes in especially in the morning... You can tell they're serious and advanced lifters, which boosts motivation for me personally.

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★ 2

I entered the gym at 5:30pm on a Thursday and was welcomed by an intense smell of foot, sweat and humidity. This smell was so strong that my nose never adjusted and I was continuously disgusted during my entire workout.

Additionally this gym was very crowded and disorganized. Weight training equipment is shoved into any corner it fits with little regard to flow and organization. It was hard to find what I needed since many accessories were randomly scattered around the gym.

Lastly, this location suffers from poor gym etiquette with members not de-racking barbells or wiping up after themselves.

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★ 3

Great gym and clean facility with many amenities. I just don’t think their membership prices are worth it for what they give. It’s like a retro, nysc, blink level gym but priced like it’s equinox. Also I signed up for what should’ve been a 3 day pass but they said I was only allowed one day which didn’t really make any sense. I considered a membership here but that kind of drew a red flag for me. This gym is a shot in the dark in my opinion, tread carefully.

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★ 5

I'm very happy so far with my experience at Crunch. The facility is vey clean and there is a wide variety of strength training and cardio equipment. Also the staff is very friendly. I was signed up at the Union Square location by Christian who did a great job of listening to what I was looking for and explaining everything Crunch has to offer and why it's the best gym in the area. I've visited a few gyms nearby and Crunch stood out among each of them as being the best choice.

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★ 5

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★ 3

Classes are overcrowded for too small yoga room. No space between people on mat and you have to lay too close next to person.
It’s uncomfortable, so I prefer other locations.

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★ 4

I have been to a total of 5 Crunch gyms now. The Union Square gym is clearly one of the busiest. With all the traffic, they need to work especially hard to keep it clean . Other than that it is located between the East and West Village, with a variety of things around to spend your money on when your workout is over.

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★ 4

I’m a pretty big fan of this crunch location. As a current Gympass member, I’ve had the privilege to try all kinds of gyms around the city like equinox, lifetime, NYSC, and others. I really feel like you get your bang for your buck here.

The location is the best part about this crunch. It’s right near union square so it’s easy to get to from pretty much anywhere. It’s way more spacious inside than I expected. They have 4 squat racks and a lot of machines and tools that lifetime and equinox unfortunately lack (specifically the single leg hamstring curl machine and the foot rest for Bulgarian split squats). I wish they had more than two benches- there’s often a small wait to use them but it’s not too bad. I personally love going between 9-11pm because there’s almost no one there. During lunch time between 1-3 is also a great time to go if you’re able to.

The locker rooms and bathrooms could use a little more cleaning but overall I’m a big fan.

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★ 5

Chris, the GM has gone out of his way to make me feel welcome. He is an overall great guy and he really cares about his members. The trainers are all very friendly and the facility is full of excellent equipment. The price for a membership is very competitive given NYC standards. The facility is very clean also. I highly recommend this location to anyone who is looking for a new gym.

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★ 4

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★ 5

Been a member since October. Really decent gym and my prior membership was honored. Christian (one of the employees) helped me sign up and aided in figuring out a membership that worked for me & my goals. Forever grateful 💪 Shoutout Christian. Also Emma ! Great personal trainer and person. Phenomenal and helpful staff all around. Never once felt uncomfortable in this gym & it’s always clean even during peak hours.

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★ 4

Located in Avery busy area the gym is relatively non crowded. Clean and a friendly staff. Plenty of machines and free weights.

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★ 5

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★ 5

A vibe

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★ 1

trash

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★ 5

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★ 1

The cycling class does not have a instructor, only a TV program

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★ 5

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★ 1

The manager and staffs were extremely rude and irresponsible. Although one of the staff members clearly processed my cancellation request via online and it was appreciated, in general, I would recommend you avoid this location considering its worth and other negative factors. Crunch gyms tend to attract clients in a sneaky way by featuring tons of discounts and other rewards. (BE CAREFUL NYC COLLEGE STUDENTS, DON'T GET TRICKED BY STUDENT DISCOUNTS) However, in reality, you won't feel any benefits. Especially for people seeking personal training, the gym will feature an incredible plan with a few free personal training sessions along with a discounted price if you sign up with a higher package. However, they will NEVER refund your account and do NOT allow you to pay with those discounted prices if you request for a trial. PLEASE AVOID AT ALL COSTS, ESPECIALLY IF YOU NEED A PERSONAL TRAINING. NYC students, you would rather want to work out at a school gym, home, or personal training studio(i.e Nimble, Hanson is close) (NOT COMMERCIAL) for those needed. Again, NYC STUDENTS, DO NOT SIGN UP FOR ANY CRUNCH LOCATIONS INCLUDING HERE.

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★ 1

way too crowded

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★ 5

i’m an absolute mutant bud

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★ 4

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★ 5

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★ 5

Great staff, especially front desk and membership team. We were visiting from out of town, very friendly and accommodating. Good gym too, decent equipment, plenty of space for Manhattan and clean.

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★ 5

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★ 5

The staff are well respected and very helpful. This place is very good for any kind of workout, plenty of gym equipment and machines 👍🏽

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★ 2

Just got to gym and there were absolutely no towels anywhere. I was not notified of the discontinued towel service (have to assume that's what it is as there is no other explanation)

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★ 5

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★ 4

THANK YOU , TO THE REPRESENTATIVES LINDSEY FOR SHOWING MY NEPHEW AND ME AROUND AND EXPLAINING , EXACTLY HOW THE GYM IS RUN, YOU SHOWED US THE UTMOST RESPECT, EXPLAIN EVERY DETAIL DOWN TO A T.. THE LOCKER ROOM IS NICE AND SPACIOUS, ALL THE EQUIPMENT IS NOT ONLY NICE BUT VERY WELL SPACED OUT, I LOVE HOW MANY STRETCH AREAS ARE AVAILABLE WITH THAT ALSO BEING PLENTY OF ROOM TO MOVE, PEOPLE HERE ARE FRIENDLY AND NICE...
THE AREA IS LOCATED NEXT TO UNION SQUARE TRAIN STATION, 4,5,6,N,R,W,Q, AND L TRAIN AREA HAS PLENTY OF FOOD EATERIES, AS WELL AS A MOVIE THEATER..
OVER ALL THIS PARTICULAR CRUNCH IS VERY NICE, IT IS A LITTLE PRICEY IN COMPARISON TO OTHER FITNESS TRAINING OPTIONS, BUT IF YOU'RE NOT WORRYING ABOUT THAT THEN THIS MIGHT BE A GREAT GYM FOR YOU... THANK YOU CRUNCH MEMBERS...

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★ 5

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★ 5

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★ 4

It is a good size gym. Just when people start coming in it gets full and there is limited space to workout. It gets crowed.

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★ 5

Multiple chin up bars, more than enough machines, large selection of dumbells and decent class offering. Good selection of protein shakes, water all around, wipes and really nice atmosphere. All that with a great price.

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★ 5

Awesome 😎 love the group classes

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★ 2

Membership costs increased 10% without warning or explanation. Classes are impossible to book without the all-access membership. The standard membership really isn’t worth it, for $86 you get access to mostly dated equipment and there’s pretty much only one of each machine so there’s always a wait.

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★ 5

Great clean club

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★ 4

Always clean, very crowded at peak hours. Wish they stocked more of the popular sizes of dumbbells and plates! They have like one set of every size incremented by five pounds instead of having more of the ones everyone is using. Also the trainers will take over tons of equipment with someone doing circuit training at peak times. But it's overall clean and has good equipment, locker rooms are well maintained, lots of benches compared to other locations.

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★ 5

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★ 5

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★ 1

spent a few months at this facility, when it was time for me to leave I had a lot of problems and run around to cancel my subscription, although I requested to cancel and filled out the cancellation form with an agent on the line, I was still billed for the following month and it was pressure to get my refund. still haven't received the refund!!!!! in addition I was charged a yearly fee literally a month after joining in October, it took me having to call several times before I got an email and after all that was told that they did not ever get a cancellation ..only excuse.
overpriced and horrible customer service!!
just got tired and stop inquiring about the refund.!

Source: Google

★ 5

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★ 5

Great location

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★ 4

Great gym, great staff, decent amount of machines you just have to go at less busy hours. Biggest downside is that the sauna doesn’t work in the mornings sometimes which is brutal to find out after a hard workout

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★ 1

Really awful customer service. I was mistakenly charged twice for a day pass. I tried to call the gym directly to get one of the charges reversed. They said there was nothing they could do. Now I have to deal with my credit card company. I will never be coming back here (or any other Crunch).

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★ 5

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★ 5

Great gym.

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★ 4

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★ 4

Place has an inviting atmosphere friendly staffs.

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★ 5

Nice space.
Very good equipment

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★ 3

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★ 4

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★ 5

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★ 4

Clean well thought out not as cramp as cooper Square. You can bench without someone running into you.

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★ 4

Small place that is only good for me because I have a job that ends before peak hours so I can hit it and leave

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★ 5

Great gym

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★ 4

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★ 2

Updated Review (was 5 stars): Crunch was quick to open its doors wide when restrictions were lifted. You can work out without a mask if fully vaccinated. I offered to show proof of vaccination and was told that wasn't necessary. Will be staying masked there because I'm sure some of the people who are opting not to vaccinate wouldn't hesitate to go maskless.

Source: Google

★ 4

Very crowded during peak hours but they have a surprising amount of random equipment. Good space overall but downstairs can feel a little cramped

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★ 1

If you like a gym that refuses to cancel your membership, won’t respond to your emails, and will send you to collections without notice – then Crunch Gym is the place for you!

I emailed Crunch to cancel my membership on 9/3, the first day when the gym re-opened post-pandemic. On 9/10, a representative (Alexandria) responded that my account was closed and I was all good.

In November, I began receiving emails from Crunch each week that my account was past due. I forwarded these to Alexandria asking for clarification multiple times, but she never responded. I also noticed that on my account, the membership end date was 11/1 – a full two months after I requested cancellation. In December, I began receiving calls and notices from a collections agency that my account was past due.

I paid the last months’ dues upfront when I signed my contract – so how I could be delinquent, even if the rep delayed cancelling my account, is a mystery to me. I didn’t ask questions, and immediately paid to resolve the past due balance as quickly as possible.

What a disgusting way to do business – refusing to cancel, refusing to communicate, and sending folks to collections after you've refuse to communicate with them? Just to squeeze out an extra $90? You ought to be ashamed of yourselves.

Source: Google

★ 5

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★ 5

This is one of the best gyms on planet Earth 🌍!!!! The staff is courteous and friendly 💁🏽‍♀️🌞
I also love the equipment they have from strength training machines to cardio!! Totally top notch 👏🏽👏🏽🎉🎯

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★ 1

Do not go! You are better off working out at home or running outside!

Similar to other reviews, they overcharge, do not answer emails, dodge your calls, and then send you to collections when you are trying to work through their overcharges. I don’t know why gyms are the only companies that do not honor cancellations and make you still pay full months in advance. I guess it’s to just line their pockets and send you to collections if you don’t pay for services that you didn’t even use.

I requested to cancel in September but was charged again in October. Submitted another request. Charged again in November. My monthly rate was 67.50 but I am now being charged over $170.

During the summer, my credit card had to be changed due to fraud, so Crunch continues to charge my old card and I get emails a few times a month that Crunch is trying to charge different amounts to my card. I have charges for $9, $90, and $177. I do not trust them with my credit card anymore but I will just pay them to get them off my back.

I was happy to go back once it was safe for me, but this entire experience has turned me off Crunch forever. I know gyms are hurting, but how are you going to continue charging customers for services they don't receive (haven't been to the gym since March) AND when they request cancellation. And after all that, avoid your calls and emails so they can send you to collections.

Very disappointed. Definitely avoid.

EDIT: Was told to reach out to members service after posting the review. They never replied back. They are bullies that want to seem like they address customer concerns but don't. Avoid at all costs.

Source: Google

★ 5

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★ 5

I workout here. It has what I need while observing social distancing and safety protocols.

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★ 5

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★ 5

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★ 5

I have been regularly attending this gym since last year and I recommend it to everyone I meet. It has made leaps and bounds in improvement since Anthony took over managing it. Great vibes. Helpful and knowledgeable staff. Always equipment available to workout with (aka no waits for the weights) and a great way to meet other health-seeking individuals.

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★ 5

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★ 4

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★ 5

Great gym. Love their classes

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★ 4

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★ 4

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★ 5

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★ 5

Friendly staff, great personal trainers, huge selection of equipment.

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★ 5

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★ 4

My Friday group fitness workout. Erik Forand delivers amazing and ever changing ab class followed by a fantastic TRX one. These are good enough that ai take them every single week, including the holidays. The 4 stars are for how the studio is set. You have light fixtures, disco balls and whatnot. Plus a giant column in the middle of the studio, creating a HUGE blind spot.
With all of this, I love my workouts, and will continue to patronize Union square Crunch.

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★ 5

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★ 4

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★ 5

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★ 1

The desk staff was pretty rude with me when I was trying to check in via class pass and marked me as missing my class when I was just late for open gym access. Pretty not happy about that part. I should have read the reviews in ClassPass because other people said the same thing! This gym is NOT for ClassPass open access folks. Also, and probably more importantly, compared to other crunch gyms this place is not up to par. Small gym, bathrooms are in weird places and other crunches near by are far better.

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★ 5

Great staff and straight forward gym floor.

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★ 1

Very rude. Was asked to leave while trying out the gym for the first time. Maybe because I didn't have a change of clothes and wore a short sleeve dress shirt? Too snobby.

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★ 5

I’ve had Duncan as a trainer for a couple months now and I’ve seen so much progress already. He has put me on to a specific workout routine fit for my goals and has worked wonders. He is a blast to work out with and an all around great guy. I highly recommend training with him.

Source: Google

★ 5

Duncan is an amazing trainer at Crunch gym in Union square. I haven't been to the gym in 15 years and he is supportive, patient and motivating. By listening to my complaints and encouraging me with kind words, we formed a warm professional relationship. He is very eager to help me accomplish my goals. Whenever I feel discouraged he always has a" yes you can" attitude which motivates me to keep going and never give up. he made me fall in love with becoming the best version of myself with patience. I highly recommend him

Source: Google

★ 5

I originally came to Crunch using ClassPass gym times, but quickly became a member because of the friendly staff and amazing facility. I’ve never had a personal trainer before, but I began working with Duncan in March 2019 and he’s changed my life for the better. He truly takes interest in his clients’ lives and how the workout sessions can benefit them both physically and mentally. He makes sure his clients leave Crunch understanding what’s important about each workout and why, and how to use it to grow in the future. I’ve seen so much progress in myself I never thought was possible, and I’m glad I’ve had the opportunity to train with Duncan. Crunch Union Square is a great place that feels like home - very glad to be a member!

Source: Google

★ 5

One of the best strength and conditioning coaches at this location. Former college and professional football player. Passionate about health and wellness. Cleint’s fitness journeys and goals are my top priority and I produce results for all clients looking to change their bodies and feel great doing it. Your health is not an expense it is an investment in yourself.
Name is Duncan! Here to serve!

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★ 5

Staff is amazing! One of the best gyms ive been to.

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★ 5

I trained with Oscar 1-2 times per week last year and earlier this year. I had never worked out with a trainer before and doubted that the price tag would be worth it, but was quickly assured that it was a good investment. With a torn labrum and injured right knee, Oscar worked around my injuries and pushed me harder than I have been pushed when working out. We didn’t spend time on the “typical” machines — my workouts were specialized for my needs and Oscar closely monitored and corrected my movements. Highly recommend.

The facilities at the Crunch USQ are also greatly improved over the past year. The new turf area at the front is prefect for HIIT workouts.

Source: Google