★ 4

cool location, small weight floor

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★ 2

Time for Tiered Access Strategy for management to increase price at entry peak hours 5–8pm($80-$100 more), and discount for off peak hours entry before 5pm. This earn more profits greatly because peak hours demand are inelastic (which means price acceptance on price increase) and incentivise daytime use.
The gym now is just too crowded and people are territorial in gym which can creates conflicts and complaints towards each other, it is ugly when people are pointing towards each other based on how they feel.
The pricing increase gesture is long term solution win-win for profitability and creating more amicable environment for members.

Source: Google

★ 5

Many thanks to Hannah in equinox shop! A great experience shopping with her. She is very responsible and nice, that she helped me place order online when the only sweatshirt has some dirt. And she helped me to apply the refund when we find there is a promotion later. Also for chasing customer service for the conversion of my gift card. She is the person you can definitely rely on, since she cares customers!

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★ 1

Worst experience with Chelsey and her manager Britny:

I tried to use a guest pass but could not go that day due to personal circumstances. I called the gym and asked if I could use it the next day, and the staff said she confirmed with her manager that I could do so. The next day I visited, Chelsey denied my access saying she doesn't see any such note on the system. I asked her to check with whoever took my call the other day, she said no. Instead of trying to resolve the situation, all she did was keep saying no. She also kept the condescending tone throughout the interaction. I escalated this to her manager Britny, who was of no help, either--if not exacerbating the issue with her attitude.

I wasted my time, money, and efforts to go all the way from Queens to this location, and they were saying they followed the internal guideline and could not help me in any way. It was clearly their fault giving me misleading information, and they still seemd to be so proud of the way they responded to this issue.

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★ 1

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★ 4

I think it’s my favorite location so far, the heated classes are really heated not just warm.

The overall is good enough, the only downside of this location is that the work space doesn’t have much seatings and the location is far from my place🥹

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★ 5

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★ 4

Great experience so far overall. Have to deduct a star because the Earthbar smoothie place in the lobby seems super understaffed. Often no staff present during opening hours with a sign that says “be back later” which is problematic when you pre-order something and expect it to be waiting there. Also frequently out of ingredients for a large portion of the menu.

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★ 5

Nice gym located on the 2nd floor of Brookfield Place. It has nice lounges and views to get inspired while working, working out or just relaxing after or before workout.

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★ 5

Beautiful, immaculately clean facility, friendly staff. Variety of class offerings with great teachers. Coach Brian C and Taylor have been so helpful and welcoming. It’s an atmosphere that makes you want to go back to the gym after a long hiatus

Source: Google

★ 1

I was a member of Equinox Brookfield Place from September 2023 to December 2024. During that time, I made great progress towards my fitness goals with a trainer who is no longer there, for which I am very grateful.Please note that I was a regular at the gym during this period, paying for 3-4 personal training sessions each and every week.

While I was pleased in some respects, I was overall extremely disappointed by my experience at Equinox Brookfield Place. One reason for this is my displeasure with the gym's general manager, who ultimately is the reason why I decided to cancel my membership. Not only did the general manager not bother to say hello to me even once during my entire time at the gym (and I saw this person on many occasions) they behaved in a condescending and aggressive manner towards me after an unfortunate incident that took in December 2024.

While I do not wish to go into the details of said incident here, I can say that it could have and should have been handled differently and more professionally. Instead the general manager sent me a nasty, condescending email lecturing me which was the final nail in the coffin resulting in the canceling of my training and membership.

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★ 3

Sometimes takes minutes for hot water in showers; sometimes hot water never comes at all. I think this is a known issue and hot water is table stakes for a premium gym.

Otherwise location is nice and staff are friendly

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★ 1

Be aware of the shower water temperature. As indicated in other comments as well, the cold shower water issue has NEVER Been fully resolved for several years. The water is just lukewarm or cold in winter, i Had to switch between showers and wish the next shower will have not water

Source: Google

★ 1

Been with Equinox Brookfield for a long time and the customer service from management has gone down so much. I would like to share my latest experience as whom pays for the premium services for years.

After the summer my long time Pilates instructor was let go by the club unexpectedly. I did not wish to switch to a new instructor so I requested for a refund for the remaining sessions in the account. However I got denied and was told it was not an option, neither could I transfer the credits into the personal training program I was in. The only option for me was to finish the Pilates sessions with someone in the club. I was shocked that I was forced into the decision with situation out of my control. It’s extremely disappointing to see the way I was treated being a long term loyal member.

If you are thinking to join because the location is convenient, think twice. There’s no guarantee you would not have to deal with the management at some point. And DON’T pay for premium service packages because there’s no flexibilities once you’ve spend the money.

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★ 5

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★ 5

Best Equinox location by far. Newer equipment, nice views, spacious, and just feels modern.

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★ 5

I worked out here whilst on a trip to Boston from London. The GM Landon (I think is his name) is going a great job.

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★ 5

Great gym beautiful location

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★ 4

Nice location with beautiful waterfront views. Lots of space. Large steam room. Nice lounge with outlets to charge. Only negative is the water pressure is the worst I've come across in any Equinox location. Very weak!

Also there is the food court downstairs so you can get your post workout meal within the building.

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★ 5

So far this is the best Equinox I've been to in NYC. View from the squat racks attached. :)

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★ 1

The club is nice. I tried repeatedly to sign up but was chasing their staff and when they did respond, they did not honor the price they were advertising the very day I was trying to sign up.

** 4/16/24 Update **
Thanks for responding. This is completely accurate and I have evidence to support it. Happy to reach out via email, thanks again.

** 4/27/24 Update **
I emailed Concierge twice over the last 10 days, provided documentation on the issue, and have not received any response.

** 5/20/24 Update **
I've given up on this. They never addressed the documentation I provided and I spent more time chasing the GM. I've moved on. Its disappointing because Equinox was one of the reasons I was excited to work at Brookfield Place.

Source: Google

★ 2

I have been coming to this gym for the last 1 year. The quality has really gone down in the last few months. 1) the showers are just terrible and there is no hot water and I have complained to management multiple times, 2) lack of lotions in the men’s changing room, 3) they recently increased fees again and there are no improvements. I am planning to change gyms soon

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★ 5

Top notch experience! S/O to my fav instructors Diego & Jena. Both of them were exceptional at their work yet very kind & always have a smile on their face which makes a huge difference when you walk in the class. Also, the whole staff has been a pleasure to work with.

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★ 1

Agree with other comments about not having sturdy equipments.
How does a luxury club like this charges ppl premium rate and not even provide a safe training environment?
I saw the other comments were made more than a month ago... can't believe they still haven't fix it. Think I'm gonna change gym soon.

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★ 1

If you love cold shower this is your gym... Terrible for the amount of money you can not wash off after a workout becuase there is no hot water....

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★ 1

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★ 1

Some equipments are old and not sturdy. I had an appointment with a trainer for 9am and they changed it to 12pm without consulting me first. I followed up to reschedule via email…no answer. I followed up for my massage that came with my membership package…no answer. Why do I have to keep following up? The staff should be taking initiatives for the amount they are charging. Not a good experience. And yes, the showers are cold. The previous reviews about the cold showers are true.

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★ 5

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★ 4

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★ 2

I go to every equinox to find out which location is the best. This one is great for the most part, very spacious. However as someone who tries to schedule their day, it was annoying to see them cleaning the steam room outside of the cleaning hours without a warning. Not that big of a deal but definitely a minor annoyance. Bathrooms are semi-decently stocked. Definitely not as stocked as the girls locker room (my gf tells me).

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★ 5

Alway feel freshed after working out here. Hotwater is indeed a issue. Overall I like the gym and people here.

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★ 2

The place is nice, but the showers are often messed up: No hot water, the pressure is insufficient and sometimes dirty. I also recently had no towels available for the gym and the shower.

The space is also very crowded and quickly field up with no equipments available. With the recent increase in price, this is quite disappointing and a bit too much to accept

Source: Google

★ 5

I workout with Megan Schmidt (@meg_schmidt) at the Brookfield Mall Equinox. She’s been a personal coach of mine for about seven months now. with her help, I’ve noticed the most tone that I’ve experienced as a novice gym goer. She’s attentive to my limits but pushed me to be consistent. Megan will meet you where you are and work with what you have. I’ve noticed that I now see the gym as a place to enjoy being in my zone— that’s definitely Megan’s coaching, and it’s the most valuable result I’ve achieved.

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★ 3

Great gym with plenty of equipment, though the low ceiling keeps throwing me off, hence I prefer the Hudson Yards location due to the full window and high ceiling facilities.

If you do not mind the low ceiling and the hot water issues and need to scan into office after morning workout in FiDi, then this is the gym! (also great for AMEX Centurion holders)

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★ 1

Very important message to head office: please see how many comments about hot water issues. The front desk (Bryan) admitted that it is because the boiler is too small and needs to be upgraded, but no date has been set. It has been like this for 6 years! Get serious please. I pay $350 a month in fees and have to wait 5 minutes for hot water in the shower, and shave with totally cold water? Where is the area manager?

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★ 5

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★ 5

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★ 5

I love this location! I just joined and have only went in the weekend mornings. It's very clean and not crowded. I'm working with a great trainer to get into shape after decades of a sedentary life. Afterwards, I walk around Battery Park City and enjoy the morning. It's a great start for the weekends.

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★ 5

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★ 5

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★ 5

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★ 5

Spacious. Central. Amazing views.

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★ 5

This is one of the best Equinox locations in New York. There are two spacious and well stocked studios (one of which can be heated) and a consistently excellent variety of classes. The physical layout of the floor is impeccable so you can easily access free space, find open machines, and not feel overwhelmed or overcrowded like many other Equinox locations. Bonus: the staff is very nice and the locker rooms are always clean.

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★ 4

Always like this club. Natural lighting and great views either end of the club. Smaller weight training area but well equipped. I did notice that the Life treadmills are several generations old and lack interface to apple/samsung watches of more recent versions

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★ 5

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★ 2

The weights/workout itself is honestly great - if that were the only consideration, this would be an easy 4-5 star, but the hot water and/or steam rooms have some kind of issue 1-2 times a month, consistently (and I'm not making this up - checking back on my archived emails, I've received 10 notifications about service interruptions in the last 6 months alone).

I had to shower in sub-50 degree water the other morning. To be blunt, the fees Equinox charges are too high for that to be acceptable.

Fix it.

Source: Google

★ 1

Signed up on Feb 3.Tried to workout that day, no hot water. Cant use a gym with no hot water. Its now march 23, still no hot water.

Been paying 200+/mo for a gym I havent been able to use once. Want a refund, cant get anyone to help me.

They've offered access to neighboring clubs, but that doesnt help me. I have access to 2 other gyms including 1 in my building. I signed up here because I work in WTC. Not going to go to a gym that is even further away from my home.

Edit: The response below once again acknowledges that they are aware of the fact their facility has no hot water. However, it doesn't address the fact they are still charging me and not issued a refund for the month + that I have not been able to use the gym. Hot water is a utility. It is required in a building. This is not a broken treadmill, or a missing dumbbell. It is an essential part of any business let alone a gym. It's unreasonable to bill me for membership while the facility is unusable.

Update: 1 year later still getting emails weekly about hot water being out and then being restored only to be out again a few days later.

Source: Google

★ 5

Great facilities along with excellent staff.

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★ 1

I was NOT INFORMED by the general manager before joining which is in JUNE, that there was a 12-MONTHS COMMITMENT with their membership. And now I wanted to cancel my membership. They were like YOU CAN’T IF you don’t live AT LEAST 20 miles away from their gym or don’t have a doctor’s note. This is ABSURD. BE CAREFUL when you join.

To FOLLOW UP on this ridiculous cancellation process. Their GM called me before I LEFT for China and TOLD ME they would send their email to me which they NEVER did. SO I kept my US phone number and ADDED international DAY PASS so that I could reach out. And I CALLED today at 6:19PM (12/27 NYC time), first I was informed that their GM WAS ON BREAK and will be back in 10. After waiting for 20MINS, I called again and was informed their GM LEFT EARLY AlREADY. WHAT A COINCIDENCE.

Source: Google

★ 5

This gym has a very nice vibe about it; it’s super clean, plenty of classes , great location and wonderful views. Also, many thanks to a membership advisor Adara who masterfully explained all the benefits this gym offers …my rating? 5 stars definitely..

Source: Google

★ 5

Probably the safest, cleanest spot in the city. Very civilized clientele and professional staff.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly atmosphere and have about every exercise equipment you can think of. Recommended!

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★ 5

Lost an extremely important small item here in the locker rooms and they had it for me waiting at the reception desk the next day. Staff are attentive and super nice

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★ 5

Clean, new, and when I went, not crowded.

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★ 3

The gym itself is fine, not too crowded, well equipped, and in a convenient location - but the locker rooms are a mess. Persistent lack of hot water, moldy showers, steam room constantly out of service, towels strewn everywhere.

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★ 4

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★ 5

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★ 1

I don’t understand how you can run a “luxury” gym in the world financial center with no hot water in the showers for over a month. When you speak about this issue with employees, all you get in response is “supply chain issue”.

What makes matters worse, is they increase membership price during this month without telling you about any increases.

Source: Google

★ 5

This is a location that simply works, I usually come here when I don't have time and need to get a workout in without a hassle. This gym is clean, has the basic machines needed, I just simply workout and go.

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★ 5

Great work Equinox is doing to make sure people are safe. We have to do our part and be responsible and follow the rules.

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★ 5

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★ 5

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★ 5

Facility is clean and spotless love the spin class

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★ 5

Perfect location amazing gym

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★ 5

I have been bouncing around Equinox locations in NYC for a few years now.. all are good but i have to say.. this is my favorite location by far. The gym has plenty of space to workout without feeling cluttered. The gym is ALWAYS very clean and the weights are ALWAYS racked properly. The steam room and locker room are also very spacious and clean. The staff is very nice and welcoming. Equinox Brookfield Place 100% lives up the the Equinox Standard.

Source: Google

★ 5

Awesome gym!!!! Very professional !!!! Excellent machines!!! Expecially this machine!!!

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★ 5

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★ 5

Great gym.

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★ 5

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★ 5

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★ 2

I was an all access member and Overall it is a clean and very nice gym. Reason for two stars is because of the blatant integrity issues with membership and management. Amass blatantly lied to me about the terms of my membership and Lawrence was absolutely no help stating “If it wasn’t in writing it never happened”. I have since switched to a better and single club location. Saving $1200 a year. Pick and choose your locations if you decide to go forward with an equinox membership.

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★ 5

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★ 4

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★ 4

Great place

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★ 4

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★ 5

Super kind team!

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★ 5

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★ 5

Love this gym the stuff members are always on point never had any issues I would recommend this gym to anyone

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★ 5

Fantastic gym which is very new and clean. Everything you need including weights, cardio and all equipment. Group fitness and cycle studio with lots of classes to try!!! Also has an area you could work in with great views of the oculus. Overall a great vibe !!!! Well done equinox!!!

Source: Google

★ 5

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★ 5

Beautiful location and even better group fitness classes.

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★ 5

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★ 1

Walked in Saturday morning: “I want to check out the club.” Front desk “We’ll get someone for you”. Sales showed up in a few minutes. “I want to checkout the club” sales lady “Let’s go to my office”. sat down in her very posh office (obviously financed by the $200+ monthly fee + initiation $) Sales lady, Questions... questions... questions... “why are you here?” “Why do you want to checkout the club?” Me, “I live across the street and your place looks fancy”. Sales lady, “ what are your goals?” “ what are you not happy about your building gym?” Me, “Can I just check out the club???” Sales lady “People come here usually because they are not happy ...”, without indication of leaving her seat anytime soon to show me around, I walked out 🤪

If I want to discover my unconscious drives, I’ll hire a Psy.D. Why would you want me to confront my hedonistic needs??? it’s a warm sunny Saturday morning and I was in a good mood to consider spending some money on something I probably don’t really need. I thought I was in the right place but felt like I walked into a cult. Nxivm?

Source: Google

★ 5

Best of the best

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★ 3

Great Gym, facilities are well maintained. Nothing is broken for too long however the crowding of the place will make you want to reconsider. There is nothing more irritating than having to wait for a treadmill 10-20 minutes before one opens up. The benches or stations are frequently occupied, and the 3 sets of weights are being used per person. The classes are also extremely full. if you plan on going after work for the first three days of the work week you will experience these issues on a higher severity. Friday after work and Thursday after work the population is significantly lower.

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★ 5

Clean and pretty big gym.

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★ 5

This location was as crowded as others during rush hour traffic. Similar type of members. Personal trainers keep to themselves. Clean. Would be nice if they had cell phone charging stations

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★ 5

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★ 1

I LOVE equinox but this is not a location I would go back to. The workers there are pushy, not friendly and its always too crowded. Rather go to the other locations.

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★ 5

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★ 4

Posh downtown gym. Always clean and well maintained. Decent shoppe and healthy snack bar.

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★ 1

Although it’s appearance might seem luxurious and well-kept, this is in fact the worst Equinox I have been a member of.

The largest reason I have for joining this facility was for Its convenient location near my work. However, due to the unending unsatisfactory experiences, I ultimately quit the facility’s membership. The main causes for my dissatisfaction were due to the lack of traffic control that was bordering, if not exceeding, the facilities maximum capacities, and the poor management of its amenities. Ironically, it’s surprising to see how half of all the men’s lockers were locked while the gym at 4pm.

It’s almost a guarantee everyday that you will not be able to find comfortable stretching space on the mat, available machines/benches, locker storage, or even just equipments like a pair of handles. Nothing is organized nor is it intuitively made accessible.

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★ 3

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★ 5

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★ 5

love here, my favorite in all equinox I have tried in NYC.

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★ 4

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★ 5

High end gym with latest equipments and experienced trainers! Love the spinning, tabata and vinyasa yoga classes!

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★ 5

State of the art facilities and equipment. Immaculately kept.

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★ 5

One of my favorite Equinox locations. Everyone is friendly and the facility is amazing!

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★ 5

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★ 5

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★ 5

My fav equinox in NYC - so pretty !!

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★ 1

Overcrowded during peak hours. Very limited stretching area, which is always packed. Uncomfortable narrow layout of gym. Very expensive for what you get.

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★ 5

Great location. Unlike other Manhattan locations the gym is spread out throughout one big floor.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

I'm going to hold off writing a review of Equinox as a gym and limit it to this location.

It's right near the Fulton Center, so it's really accessible for most of the city--which is great.

It also happens to be the nicest Equinox location I've been too so far, with a lounge overlooking the World Trade Center.

The only downside is that it can get very crowded during key times (like right after work).

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★ 5

Overall good experience! Great location and very spacious. Expensive but worth it

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★ 5

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★ 5

A beautiful new equinox. Broad, expansive with wonderful views of the Hudson River.

Source: Google