★ 5

Great Location close to the world trade center.

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★ 1

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★ 3

This location does not maintain their equipment.

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★ 3

TLDR: only 3 stars because the advisors were not accommodating but I would give 5 stars to the front desk.

I am moving next door to this equinox soon and was hoping someone could give me a quick tour of the place as I heard this was a larger equinox. Jeffrey, at the front desk, was trying to call advisors to see if any of them were free to give me a quick tour to which they declined which was upsetting as I had travelled all the way downtown to check out the area. However, Jeffrey was kind enough to give me a thorough run down of the gym. I was so excited to see this gym included a jacuzzi and sauna as other all access pass gyms do not have these amenities. Jeffrey’s customer service and kindness reminded me of why I chose to gym with Equinox and hope other staff members can learn from his actions. Thank you and I look forward to coming more often soon!

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★ 1

The Juice Bar got shut down by NYC Health Dept!! there is seemingly always a problem here, and prices keep going up! Jacuzzi out of service once per month. They “ran out of towels” in May 2025. No hot water in July. Lots of minor flaws that add up over time. New staff as of 2025 has been meh. Select veteran staff, like Justin, are great.

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★ 4

I’ll see business in the city before returning much tropical seas. 📊🛂🔋🗑️♻️

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★ 4

Solid location has what you need and locker rooms are nice. The whirlpool and dry sauna are the reason I come here. Nice amenities that most of the NYC locations don’t provide unfortunately.

Heads up this location closes pretty early even by EQX standards (which are already in the early side IMO)

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★ 4

I had a great experience at this club thanks to Justin! He was very welcoming and thorough in guiding me through the club. Really looking forward to coming to this location more!

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★ 2

Outdated interior design and equipment, not seeing how equinox label them as “Luxury” and worth how much I paid per month😅

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★ 5

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★ 5

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★ 5

justin is the man

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★ 5

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★ 5

I highly recommend Delida Torres's boxing class for a challenging yet rewarding workout that engages both mind and body.

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★ 1

Not satisfied with the manager’s services. Downgraded for next month and they made a mistake on my bar code so I lost my access to destination & HY for the rest of the month that I paid for. Went to HY, got stopped, and had to talk to a manager to let me in.

Next few days talked to Shannon, she claimed that I don’t have access to destination & HY even I’ve paid for the month and refused to look into this further for me. Had to individually talkto destination clubs and HY club managers to have them let me in.

She’s not familiar with her work, inconsistent in explaining membership tiers upgrade & downgrade, and has low work ethic

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★ 1

I had a bad time with a man who harassed me and followed me down the street and entered the gym, I wasn't working out at the time and I didn't have any gym clothes on, he just followed me and entered. I told the gym staff about it and they didn't want to help me or do anything because the man was also a member. I pay for a membership to feel "safe" as a woman when working out and that's not the case, equinox doesn't make us women feel safe.

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★ 1

Worst experience ever. I was a member at a long island location for 10 years. Never had an issue. I attempted to use the steam room and was told to get out by an employee so they could clean. I asked for 5 minutes, and he refused. I complained and asked to speak to a manger, and he simply continued to turn of the steam room. Then I spoke to the manager who did nothing and simply told me that was the schedule? What kind of club, charging this kind of money, treats members like this? Simply embarrassing. Stay away from this place. There much better gyms/clubs that actually care about their members in this area.

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★ 1

The front desk manager lady here has a terrible attitude. Taking my business to lifetime across the street.

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★ 1

I had a free trial and will definitely not be paying for a membership based on my experience. I booked an equifit assessment and about an hour after it was confirmed they emailed me asking if I could do another date or time that week. When I said I wouldn't be able to they just canceled the appointment and blocked me from booking at another club. The person over email was rude and dismissive as well.

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★ 1

It's unfortunate that the colors of this flag have already faded. It's disappointing that Equinox charges a monthly membership fee of $500 and yet they don't have the funds to change the flag. Even TJmax has a new red logo flag! Despite that, this place is always crowded with people, both locals and tourists from all over the world. The flag fluttering in the wind perfectly conveys the bustling atmosphere of Wall Street, New York.

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★ 4

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★ 1

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★ 2

The boxing bags are extremely hard, like punching a brick wall. Obviously not safe for members but there is no sense of urgency from the staff to replace them with something high quality and safe. Have asked several times for replacement and always get a generic “soon” reply with no timeline of progress. Complete joke.

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★ 3

Everything is good except the hours of operation. They close early, open late. More so than other equinoxes close by.

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★ 4

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★ 5

Loved that it wasn’t crowded and that it was maintained well!

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★ 5

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★ 1

This was the worst and the most expensive haircut I’ve ever seen. Never come here, look for another place, there are plenty nearby

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★ 1

Dirty gym and machines are alway broken! Managment is the worse, doesn’t care about its members!

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★ 5

Coed hot tub & dry sauna hit the spot after a long day of work 👌

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★ 5

I had a lot of questions but Jayla was so kind and knowledgeable about all of them. She was so courteous and reassured me about everything. Genuinely a great interaction and makes me want to come to location more.

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★ 5

Great club. Clean well maintained gym equipment. Facilities are top notch.

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★ 1

Expensive with not enough useful equipment unless you are looking for just bikes or treadmills

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★ 2

Been a member since November - it’s a 5/5 gym when everything is up and running, but for over the past month, the hot tub has been out of order; and now, the cold plunge is out of order due to a health violation. Otherwise, staff is nice and the locker rooms stay fairly clean (could clean them more frequently, hair bundles up fast with women). Just really would like to use the cold and hot plunges (or have access to a different location that has both). I expect more from a club I’m paying $300 a month for.

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★ 2

Membership advisers will say whatever to get you to join and then not follow through. I even had the terms of my membership written in an email but turns out part of it “was a typo”.

Gym + personal trainers are nice, but it seems like management puts more emphasis on getting their trainers to be salespeople than actually training you.

Classes were underwhelming.

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★ 3

Not the best location but decent to say the least.

I don't know what it is but there's something about the indoors that make it seem like it's an older, less expensive gym. Maybe it's the lighting and the structure of the indoors. But other than that, the people at the front could also be a little bit friendlier. They didn't even acknowledge or smile or anything while i was coming in. Not that i'm important or anything but you would think that at least one person out of 3 would at least say hi or nod in acknowledgement or something when you're checking in to communicate that i'm indeed checked in instead of just talking to each other... But also, i was actually surprised that the towels weren't even semi-stocked in the locker rooms.

I will say though, it is bigger than i thought and the fact that it has a jacuzzi area as well, it was a pleasantly surprised.

But my overall experience was okay. Hence why i gave 3 stars.

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★ 4

Bit of a mixed up layout, music from classes was annoyingly loud in rest of gym, men's locker ran low/out of towels.

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★ 4

Gym is great. Staff is great, facilities are great. Only thing that sucks about this place is the hours. It is in downtown NYC right across the stock market. However they close at 8 pm on Fridays and do not open until 9 AM on Saturdays and Sundays and close at 6PM? Atleast open earlier on weekends.

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★ 1

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★ 5

I went as a guest and I can say it’s not just a gym.
It is a full experience, a lot of machines and great classes.
There are fridges around the gym with cold towels (this is amazing).
In the bathrooms you have razors towels, shampoo, conditioner, body wash, hair dryer, etc.

They also have a jacuzzi and sauna.

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★ 5

Wolf of Wall Street...Equinox Tier 3 Personal Trainer Malik after another successful workout session.
Stop by and become a member today and reach your goals.
@General_excalibur 🗡️ IG

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★ 1

One of the managers went out of her way to bar me from entering when I didn't have a phone to sign-in via app. She could have spent that energy finding a solution (like checking my ID), but chose to create a problem instead. Not a great way to value your customers... I switched to the new Lifetime across the street and it's way better value for the money.

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★ 1

Hasn’t had hot water in 3 weeks to shower. Have complained multiple times, mgmt unable to solve that. Often run out of towels, and just dirty.

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★ 5

Bestens gym in der wallstreet, die kostenlose Getränke sind eine 10 von 10 so wie die Ausstattung ist sehr modern und vollkommen ausreichend . Die Öffnungszeiten gehen vollkommen fit und man kann zu jeder Zeit dort hingehen und es ist nicht zu voll und was mir besonders gefällt ist das Schwimmbad ich kenne kein gym was ein Schwimmbad hat . Sehr empfehlenswert

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★ 1

Worst gym ever. Constant supply of exquisite fine free food and drink, sumptuous meals, snacks, coffee and tea all day long, with fantastic parties and entertainment every night, educational and enlightening activities for the kids all day, with specifically designed meals in separate dinning room. The beds were ok but could have been a little more padded.

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★ 5

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★ 5

The lifeline of New York!

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★ 5

Kimberly is the best. She showed me around

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★ 5

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★ 5

This place is long overdue for an updated [2022] review—lots of reshuffling has taken place in the realm of personal trainers. If you are a fitness aficionado, you’ll likely appreciate the one-on-one training sess options this particular location has to offer.
With that being said, my most recent (and ultra-positive) experiences have been with Jay Jean Jacques and Christopher Potts [if you have a strong preference of working with a female trainer, be sure to ask for Kim Verderber or Abigail Reece (- _ o) ]. My intertwined experiences on the gym floor have led me to conclude that the training technique of these particular trainers is embedded with perfectionism, rigidity, and a deep desire to craft a gym routine catered to your specific and personal needs. Any exercise routine is far from being straightforward; all this is, of course, exhausting. And so, why not let professionals amplify your ‘nox experience? The general imperative of these personal trainers is obvious: help you achieve fitness results via an irresistible momentum. In their quest for perfection, your overall workout plan will integrate a logical routine outside of the gym that will support your desired fitness goals with a wicked velocity. Hope this review helps with your decision-making process (^ _ ^)

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★ 5

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★ 2

Frustrating location. Opening times are inconsistent, leading to utilization over capacity at peak times, and maintenance of equipment is subpar at best. Likely driven by corporate policies rather than local management but am unfortunately churning after 2 years of membership to try the new Lifetime down the block.

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★ 1

The boxing room is too small and they try to fit in as many people in each class which is a safety hazard as you can end up punching someone next to you. The room has a poor ventilation as well. Management does not care when you complain.

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★ 5

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★ 5

Amazing location! Surprise sauna/hot tub, well maintained machines, clean floors, friendly/knowledgeable staff... I'm sad I don't live closer!

More machines than the usual array, large and spacious strength floor(s) separated by a cool little bridge thingy, a fancy little upper level with even more machines... Love this Equinox!

Another thing about this place... super well lit! Strength floor has a wall of mirrors with a lot of light that's great for selfies lol 😂 (Wish I had taken a better picture but I didn't look at it before leaving lol)

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★ 3

Update: This used to be my favorite Equinox location. Not sure what happened in the recent months. I'm pretty sure hottub hasn't been cleaned for at least 6 months. There's rust everywhere -- literally. And people still use it?

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This is by far my favorite equinox club. Not only that the place is clean and well taken care of, the advisers/managers are always there for you! Trainers are some of the helpful and down to earth people here! Highly recommend this place.

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★ 3

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★ 5

Laura Pomykala is an amazing representative of this gym. I came into town for business and she did an amazing job representing the firm and the center. If I end up moving to nyc this is the only
Place im signing up because of her. I highly recommend you go to equinox Wall Street and sign up with her/ amazing gym and amazing rep!

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★ 5

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★ 5

Great people and spacious facilities. Talk to Laura for memberships and Jaymes to get trained. Wish they were open a little late.

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★ 5

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★ 1

Stay away!!! This location charges a premium price and is CLOSED on the weekends, and has changed its hrs to also close earlier on weeknights. Not sure when they expect people to workout, since nights and weekends are popular workout times.

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★ 5

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★ 5

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★ 1

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★ 4

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★ 5

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★ 3

I left feedback about the rubber grip on this equipment a year before COVID. You would think that they’ve had nothing but time on their hands to fix issues.

The bumper plates are kept on the ground floor with only one power rack and maybe one extra bar. There are only a handful of metric unit plates, not a full set of bumper plates, on the second floor where almost all of the strength equipment is located.

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★ 5

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★ 5

I was compelled to write a review to evaluate my most recent experience at EQX Wall Street. I had one of the best in-person training sessions with Isoken (Iso) Emokpae. She took the time to listen to my needs and adjusted the workout accordingly. It is rare to find a trainer who has the ability to pay that much attention to the minute details of one's needs. If you are looking for a trainer, I recommend trying her out.

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★ 4

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★ 5

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★ 5

Been to a ton of Equinoxes in the city and Wall is one of the best. The place is smaller than some and can be crowded with the after-work crowd, even during COVID. However, the historic styling and views make it unique. Staff has always been super friendly to me and the place is kept well cleaned.

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★ 1

This gym has the worst management of any gym I have been to. I travel for work and have memberships at different gyms across the US and this is by far the worst experience in a gym I have ever had. I highly recommend doing your research and going to another gym.

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★ 1

Had a terrible experience. Management is awful. I highly recommend going to another gym.

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★ 1

Terrible management staff at Equinox Wall St. Completely unprofessional GM who projects subjective opinions and gossip on and about loyal customers. Will not be going back to this facility.

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★ 5

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★ 5

I was a member of this gym for more than 2 years, while working with a firm nearby. Immaculately clean establishment with a very friendly and attentive staff. Great personal trainers. Very well established free classes held by inspirational instructors. Lots of equipment and space.

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★ 2

been a member now for a number of years. staff is great but the equipment selection is sub par at best, the hot water goes out and its ridiculously cold in the gym for no reason. depending on the type of staff you're dealing with you're going to get a certain level of service..but for the price i'm paying a month, Id say it's not worth the money. I love the people who work there but its just not worth the money. Had a meeting with a client, HOT WATER

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★ 5

This gym is where it’s at!! After a not-so-pleasing experience with the Columbus Circle location, I met Todd Butera- a representative at this equinox and got the tour of my life. I was basically throwing my money for a membership! The tour was interactive and really showed you why it was worth it to have such an expensive gym in your corner. From a steam room and jacuzzi to little towels that smell of heaven. This gym has it all. If you want to check it out, you totally can AND for Free! Ask for Todd Butera and tell him I sent you and you will wonder why you didn’t sign with this equinox before. It’s totally a life changer. What gyms have you gone to that don’t smell like death?

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★ 1

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★ 1

I wish I could give this place no stars at all . I was a passport member of equinox until a decade ago when and i left because of bad customer service . I tried several times to get a tour of this location because I live next door and each time it’s been a horrible experience. I guess they have not improved .

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★ 1

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★ 5

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★ 2

Be ready to deal with mean staff at the front desk. I needed to talk to an advisor about upgrading my membership and she decided to give me a lecture and tell me all the wrong pricing in order to just make me buy a day pass. After asking her three times if I could talk to an advisor, she finally decided to go (with a extremely bad attitude) and actually get someone to help me. It turns out that she was very wrong and she was giving me the wrong pricing. This was very unprofessional and a terrible first impression of this location.

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★ 5

It's really big gym in Wall Street

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★ 5

I have been going to this location for several years and my experience here has been extremely satisfying. Great location, excellent customer service and staff and always total cleanliness. I don't use a trainer but they always seem friendly and helpful. I workout early morning and there's always available equipments. It won't be easy to find any better !.

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★ 5

Very standard for your NYC Equinox but the staff here was particularly great (or at least my account rep was!).

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★ 5

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★ 1

You can sign up but they'll never let you leave.

Great trainers, but the membership advisors and front desk staff provide a confusing and inconsistent customer service experience. In joining the club, I expected more than unanswered emails and endlessly redirected but ultimately unreturned phonecalls when trying to change my membership status due to a move out of the county. I'm sorry but the membership staff are not a class act!

Unfortunate that the membership staff interactions ruin the immaculate amenities.

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★ 5

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★ 3

.
Equinox Wall Street is part of the good chain of fitness centers in New York.
.
Since I am not a member, I am unavailable to comment extensively on the virtues of Equinox other than to mention that they have a good reputation.
.
End of statement.
.

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★ 5

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★ 4

Really nice staff at this location (including at the juice press)!

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★ 1

Terrible management and cleaning staff - this morning there were NO towels for showers, no shampoo in the showers, no toilet paper in the bathrooms, looked like a bomb had hit the changing rooms & guys were lining up for whatever towels could be scavenged from the gym floor. Sadly this is a common occurrence and management has ignored many complaints of the same nature. Certainly NOT what you would expect of a 'high end' gym. NOT recommended.

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★ 4

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★ 5

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★ 5

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★ 1

If you have money to burn and pay twice as much for membership here vs any other club, want to join “upper class” (why??) or like watching obnoxious people post selfies of them working out at this “gym” DO JOIN! But mind you, come anytime between 6pm and 8pm and chances you will be able to find spot / machine to workout are close to zero. That’s why people have been leaving... but management just lets them go...

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★ 1

This club has excellent amenities and great location. Gita was able to get me signed up and going right away and even was able to get me $100 in gift rewards. Now, management on the other hand, needs major work. Customer Service is not a top priority here, very poor customer service. If you are due rewards or gift cards be prepared to either not receive them or wait a long time to receive them. My account has been inactive (not due to lack of payment) for 3 weeks now and the only way I can use my rewards is if my account is active. So, management isn't taking this seriously and my account probably will never be reinstated. But they do let me use the gym while my account is being "worked on". I'm sorry but when you live and work near Wall St, you expect Wall St service.

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★ 1

Very poor customer service at this location. They do not answer phones in a timely manner. I have had to sit through multiple minutes of ringing (5+) with no response. Further, the front desk is not very knowledgeable about basic club policies; I have been misdirected on numerous occasions. I do not recommend this location to anyone.

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★ 5

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★ 5

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★ 4

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★ 5

Immaculately clean gym. Good selection of free weights on the second floor. Service was attentive and folks at the front desk were really nice.

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★ 5

Great gym. Friendly staff. Always clean. This is my first time going to the gym regularly in over a decade. If you are looking to work with a great trainer, make sure to connect with Dennis Camp.

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★ 5

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★ 1

Iono if all the staffs of Equinox is not accommodating ,but it's a horror to cancel your membership here. You have to almost pay them to get it cancelled and it's not easy as you are told when you first sign up with them. You are lucky if they do not continue to charge you and then come up with excuses to not refund you back the entire amount you have been overcharged. The manager won't do much to help you out either. He was horrible and just wasted my time. They also def dont have any considerations for their customers even in times of disasters such as Sandy. They claimed it was our responsibility to use the membership to our fullest extent by going to gyms available in other parts of the city when I couldn't even get to work during that period. Extremely poor customer service.

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★ 5

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★ 5

Excellent location. Really large and huge locker room with a co-ed hot tub even

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★ 2

Generally, this is a good gym with good atmosphere.

But their team who is in charge of membership cancellation is VERY disappointing!!!

My annual membership ended in March 30, 2016. I called Equinox Wall Street in Early February and requested the cancellation process. Over the phone, a lady told me "No worries, your annual membership will be cancelled automatically after the year's contract." I was surprised by that answer and thought it has been taken care of.

But in April, I found out from my bank account that they were still charging me... Then I called Equinox's corporate number, they said the staff from Wall Street will contact me. Then I waited until May 5, no one contacted me...

Then I gave Wall Street another phone call. This time, I spoke to Tony, the manager. He was nice and promised to give me a refund for May. But he said he needed to investigate the situation with his assistant and see whether I can get refund for April.

On May 7, I received an email from the assistant, Melanie Madan, "I hope you are enjoying your weekend. I tried to reach you and could not get through. I wanted to inform you that Tony, our GM, has given you the month of May back as a refund. I reached out to you in April regarding a previous claim you filed with our team at corporate and you never reached back. There will be no second refund to be placed."

This was a lie!!! I didn't receive any phone call or email from her between early February until May 7 regarding this situation. I called you guys in early February, it's your gym's responsibly to explain the policy and process the cancellation for me. It turned out that I am the one who are taking the financial loss and wasting time on a simple cancellation request. Very disappointed!!!

You have very good staff in gym who are attentive, responsive. But account management team!! It's like a joke...

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★ 5

Love love love it. Totally worth the investment. A true health club with great amenities.

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★ 5

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★ 5

You cannot imagine the difference until you join it. Please join and enjoy

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★ 5

Great staff..
I love the young lady Amanda so helpful and considerate..

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★ 5

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★ 5

Wonderful staff, super friendly and attentive. I love this location as its never too too crazy when I go so I can get in a great workout without having to fight for a machine. Love this spot.

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★ 5

This is a great gym if you're looking for many group training classes, great massages, steam room, several floors of machines (so you'll not be waiting for machines) and a clean environment. Equinox is known for it's aesthetics and this location is the grand daddy of gyms. It's in a former bank and it feels like your in a spa and not a gym :) Calla lilies in the locker room, eucalyptus steam room, tea wood floors :)

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★ 5

Love my gym

Source: Google