★ 1

Was a pretty sweet gym when it first opened but quickly declined once NYSC took over. Every time I call the front desk and ask to speak to the manager I’m told “ speaking”. You have a front desk so the manager doesn’t answer the phone but I digress, my account was put on a medical hold, documentation sent over and was all taking care of. I call yesterday and they not only have no recollection or documentation ( which could be a hippa violation if they misplaced medical information of mine). They also cancelled my account without any notice, again I called them to check on the status and was told by the “manager” they sent my account to collections. Please don’t waste your time, the synergy by there closed as well and now you’ll have a ton of volume. Poor accountability, professionalism and communication. Overally priced and managed poorly.

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★ 2

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★ 2

They never have wipes for the
Machines anymore and lots of machines are broken or in disrepair. Just gotten worse since fit club 👎

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★ 4

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★ 5

Best gym in this area! Very clean, very friendly and helpful staff. Great team work there. Thanks!

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★ 5

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★ 1

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★ 5

Great gym, has everything I need. Clean and the people are great.

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★ 2

Had no idea they upped the price until I called and asked. Told me the email about the new price was in my spam folder, who checks their spam folder? Also just found out about the new matience fee on top. Pretty shady

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★ 5

Great gym
New equipment. Friendly staff.

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★ 3

If it closes at 7 pm on Saturday why is it closed now? Its not quite 5:30 pm. Power outage. That's a good excuse! :-)

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★ 5

New equipment, clean facility, friendly staff

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★ 5

Great gym, with a lot brand new equipment

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★ 5

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★ 5

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★ 1

It has been taken over by NYSC and has gone downhill real quick. They blast rap/house music - forcing all of the members (both young & old) to wear headphones, the men's locker room is dirty, water fountain is out of order, and they raised the rates.

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★ 1

Trainer was never available

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★ 3

There's nothing wrong with this gym...except...for me...the vibe. It's clean, the equipment is in good working order, the staff is helpful. I just don't feel comfortable there.

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★ 4

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★ 3

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★ 3

The staff at this gym are nice. very patient. The women's bathroom needs to be redone , not clean.

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★ 1

Poor customer service. I was formerly a member of Lucille Roberts, which then turned into the Fit Club which is now NYSP. I have been trying to cancel my membership since August. Lucille Roberts, is directing me to cancel through a Gym that no longer exists! So now I am still being billed monthly because no one is able to figure out how to cancel my membership.

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★ 5

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★ 4

Great classes

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★ 5

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★ 5

I love this gym. It's clean. I dont have to wait to use equipment.

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★ 5

great classes

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★ 5

Great gym, super clean and plenty of equipment. Everything works perfectly and the staff is friendly

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★ 4

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★ 5

Best gym. Instructors are amazing.

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★ 4

Great place at a great price. The gym is so big. Never have to wait to use anything. Parking is a little cramped on "busy" days, but there is ample parking.

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★ 4

Love the gym, but definitely need paper towels!!!!!!!!!

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★ 4

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★ 4

Amazing gym. I'll give you 5 stars when you give us paper towels. Who wants to carry a towel around to wipe sweat off.

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★ 5

Awesome place to work out in a positive enviroment. The club is kept well and is always clean. Also, the staff and trainers are very friendly and support you all the way to your fitness goals

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★ 5

Been to so many gyms before this one, and i've never found a gym with such an amazing staff as FIT. The gym is always spotless and always working to improve things for its members, there are so many amazing opportunities like classes and personal trainers!

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★ 5

FIT Club is an awesome gym! It's very clean and organized, and the staff is so friendly and accommodating! They have some of the newest and most popular classes, such as Strong by Zumba, Barre, and Spin. There's a big variety of trainers to pick from based on your specific fitness goals. It's overall a great gym, and I love coming here everyday!!

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★ 5

Best gym ever !!!! Always clean, never crowded.. been a member since 06 in the Lucille Roberts days. Can't imagine working out anywhere else.

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★ 5

Great gym everything is new and always so clean. Jess the trainer is amazing, very dedicated and knowledgeable!

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★ 5

I absolutely love FIT CLUB!!! I cannot say enough good things about my Tuesday Strong class with Kristen and my Friday Spin class with Jackie M!!! I look forward to walking in the gym and leaving knowing that I had a great work out and leave soaked in sweat!!!! You won't be disappointed joining Fit Club!

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★ 5

Love the spin class with Jackie Moraitis on Wednesdays and Friday! She's motivating and rocks the class out every time! I look forward to the classes every week, it's the main reason why I come to the gym. This girl is awesome! 👍🏻👏🏻

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★ 1

The gym it self is Cool, but the girl that works here at Night running around crazy on the phone is very rude and unprofessional. I'm on the bench lifting she's trying to put away the weights while in use like who does that? I know you want to get out and go home if your such in a rush work a different shift. Everyone here has attitude problem at 10:45 if you got somewhere to be then don't work nights! I this is not the first time it's happened to me but tonight is enough time to look for a new gym with longer hours Cool gym unprofessional employees!!!

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★ 5

I belong to a few gyms, but this one is my fave.

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★ 5

Clean, never a wait for the machines, always very friendly

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★ 5

Great, clean gym with very friendly staff

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★ 4

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★ 1

Terrible gym. My car along w four other cars were broken into this passed Monday. When telling front desk they responded with "oh again that sucks" today two more cars were broken into. Management refuses to hang a sign in window warning patrons not to leave anything of value in their car and the gym does NOT have cameras in the front parking lot and the one on the side was "unable to see" the other cars who were also broken into. This also happened at 1:30pm. Board daylight. Nassau police and detectives have said it's an ongoing problem. Be aware

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★ 5

Great gym. Switched over from synergy in massapequa. Huge layout. All equipment is brand new. Great classes!! Plus they have the prettiest girls working the front desk.

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★ 4

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★ 1

How does a gym close at 12pm on news years eve!!!!!!

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★ 5

If you want to stay healthy or even be a legend this gym has some tricks up its sleeves! The equipment is new and exciting & never a dull moment using it all! Try it for your own sake and the membership is quite up anyone's budget alley!!! This is a gym where you want to take some pain to make some gain!

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★ 5

I love this gym.new equipment. Nice staff and great classes.

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★ 4

I got a guest pass for three days. Worked out and i liked it. Gym is new and clean, not really packed in the PM. But prices are little high. I was thinking about signing up , if not the price...

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★ 5

I love this gym!! The staff are always accommodating, polite and smiling. It's a great atmosphere to work out in. Plus it's sooo clean. No matter what time I'm there, morning to night I constantly see employees cleaning. It's a gym I will never leave. I was a former LA fitness member and everyone ( levittown, Farmingdale, commack) I went to was dirty. Highly recommended even for new comers that need help working out. All the machines are new and well kept. There is separate sections and plenty of space for everyone. Just incase your one of those people that get embarrassed easily. Hope this helps

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★ 5

Need to post club hours when there is a holiday .They are never posted and web site is not correct.

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★ 5

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★ 5

I been going to this gym for a year now, i patiently waited for Fit club to open boy it was worth it, the instructors are the best very helpful at all time, love Amanda, Donna Theresa classes these ladies know they stuff, my boot camp training instructor's are also the best..... Mario kickboxing, Kim and Amanda small group training, the gym is very clean, the staff is very friendly always there to help, Robert, Jackie, Jeanne, Christiana.....I'm so please to say I belong to Fit Club Pro Gym.

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★ 5

I love the new location!!! I love all the equipment. The classes are fabulous and the staff, instructors are all amazing. Everyone is very helpful and I have to say this gym is extremely clean! I've been a member here for a few months and it's Always a positive experience each and every time I go to work out. I can't say enough how much I love Fit club! The classes are giving me results and everyone is so friendly. I recommended all my friends to this gym!!

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★ 1

If you are thinking about signing up for their 2 week "free" trial, think again.

I joined Fit Club because of their advertised promotion on their website of a 2 week free trial, with a "no questions asked" money back guarantee when you sign up online. It was not clear what the process was to cancel the membership if you didn't want to continue, so I informed the clerk when I signed up that I wanted to cancel after 2 weeks, as I would not be in town for a while and just wanted to try it out. I went twice during that 2 week period, then never again after that.

After my credit card was not reimbursed and charged again for the second month, I contacted Fit Club to see why my membership was not canceled. I requested a refund, which they refused. Additionally, they are telling me I NEED TO GIVE THEM 1 MONTH NOTICE OF CANCELLATION (meaning I will be charged for a third month) or I have to pay an immediate $15 cancellation fee. I reviewed the contract when I signed up and it is RIDDLED with hidden fees. For example, every 2 months they charge you a $20 service fee? I was aware of this before I registered, but was only doing this for the free trial. They are THIEVES IN THE NIGHT trying to milk as much as they can before this spot turns over once again.

This company has really disgraceful, unfair business practices and I am reporting them to the Better Business Bureau for false advertising.

And as for the gym itself, it's sub-par and no where near worth the $35/month (plus whatever fees they tack on). The weight room is small and crowded. I had to avoid hitting a utility pole while benching. And only 3 benches in front of the dumbbells. The amount of people waiting to use the benches made it look like the newest attraction at an amusement park. Literally. When you finally get to use one you have to be conscientious of the lifters around you because they are so bunched together that it's quite possible that you (or they) will whack into the whoever is lifting to the right or left. It felt like at a bowling alley when two bowlers step up for their turn at the same time, one person waits while the other steps up for their turn. The same awkwardness too.

Go to X-Sport or LA Fitness.

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★ 3

I can't say what a disappointment Lucille Roberts/Fit Club is turning out to be. I saw this flyer posted last night while I was in my small group training, that costs me $109.99 for 8 half hour sessions. Now they are advertising 8 half hour sessions for $59.99. Wow way to take care of your loyal customers and trainers. All I hear is prices going up for those of us that have been around since before the switch. And please don't insult my intelligence by trying to say this is not small group training. I have been doing small group for over 5 years religiously paying at times upwards of $200 per month maybe it's time me and the other girls I train with take our business elsewhere. I could go to Orangetheory and take 8 one hour sessions per month for $109.99 a month, or unlimited sessions for $130 per month. I also understand Xsport offers a small group style training in hour long sessions for quite a bit less money. This switch over has been a disaster since the beginning, nobody could get the story straight we were told different information practically weekly none of which actually turned out to be true. I must say great business plan, your trying to drum up business for the new trainers that we clearly see sitting around doing nothing by offering reduced rates while charging your loyal current Sgt members almost double the price. Hoping this situation will be addresses before you lose even more members who had been with you for years as Lucille Roberts members.

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★ 5

I love the classes and the equipment at Fit Club! I have been so happy with everything about this gym. I take classes and I do small group training, and I have to say the trainers are the best in the business. I have never looked so good, and I know its because of the Fit Club!
Paula

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★ 5

They have the best fitness classes around, with the best instructors!! Love Donna, Elizabeth, Stephanie, Jamie and Barbara, you get the best workout with all of them!!!!

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★ 5

Doesn't get cleaner than this gym I don't care what anyone says!!! Not overly crowded staff is amazingly nice and under $30 a month . A must try!!!!

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★ 3

I have been a member of this gym (as Lucille Roberts) for three years. I particularly enjoy the Sunday morning classes (Zumba with Delisha/Jamie and Pilates with Melanie). Besides Evelyn, Melanie is definitely the best Pilates instructor you have had.
I would really like to see more 8:30 AM classes - preferably Pilates or Yoga.
Please do not overlook your loyal Lucille Roberts members while you are busy trying to attract new Fit members.

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★ 5

This is a great gym. Clean and great equipment. . The staff are very friendly. Good people

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★ 5

Great gym with brand new machines. Great staff, would recommend to friends.

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★ 5

Great facility and awesome staff. Highly recommend it for everyone

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★ 5

Great Gym. Variety of workouts to do and all new machines.

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★ 5

This gym is brand new with all new machines. Everything is clean and you rarely have to wait on people because of its size

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★ 5

Great gym with brand new equipment and a GREAT Staff! Would Recommend To Everyone!

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★ 5

This is a great gym. They keep it very clean and neat. Jackie is the sweetest girl in the world and makes you feel very welcomed. Also there is another girl with a hat that stands there that is very cute and really nice to talk to.

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★ 5

Nice and clean gym, no waiting for equipment and friendly employees.

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★ 5

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★ 3

A gym is a gym. Semi annual "maintenance” fee is a load of crap. Always free space to work without the wait. Missing a few machines but its suffices.

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★ 5

Fit club is an amazing gym with brand new machines and everything you need to get in shape. The staff is great and very friendly, always there to help. There are always trainers walking the floor to assist you if you ever need. The facility is spotless and the staff is very adimint about keeping everything clean that includes making sure the weighs are re-racked which I love. Great place!!!

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★ 5

Extremely clean and friendly environment!! They have a helpful staff and a wide variety of brand new machines! Highly recommended.

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★ 5

This gym is so nice..everyone is so friendly and it's much cleaner then the other gyms in the area, everything is brand new. I definitely recommend joining.

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★ 5

It's so clean, everything is brand new, and only $30 a month! The staff is great and very helpful, you won't regret joining!

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★ 5

I was always hesitant to signing up for a gym, not knowing what to do with people around, but fit club makes you feel very welcomed, there are always people there to help you, wipes around to clean after yourself which a staff member does anyway. It's a great environment to unwind, workout and feel good!

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★ 5

SUPER clean gym, the staff is extremely friendly, and all the equipment is brand new. I think right now it's only $30 and it's a no contract.

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★ 5

Great equipment, clean, great price

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★ 5

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★ 1

Wish i could give this negative stars...

STAY AWAY. Bait and switch. Horrible customer service.

I have heard several negative comments on MMG on Facebook... If you looking for more info remember to check out Lucille Roberts facebook and google plus. As this is a new page.

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