★ 5

Great customer service and attention to detail. Decent experience, no issues.

Source: Google

★ 5

My name is Maria Bard and I have been a Healthtrax member at the Garden City facility, for some time. I have only words of gratitude for all the people working there. Everyone is nice, helpful and professional. My life has changed for the better since I go to the gym. Especially, I would like to commend Mary, our excellent instructor in Aqua Fitness Therapy Pool on Mondays and Thursdays at 6 pm. Mary is also in charge of Aqua Tabata Cool Pool on Tuesdays at 6 pm. Mary’s classes are fabulous, she is an outstanding trainer, we follow a pre-choreographed routine with an incredible good selected music. She explains the reasoning behind the exercises and corrects our posture to avoid injury. Mary has been an inspiration to me, after her classes I feel at the same time full of energy and relaxed. Thanks to Mary I feel confident that my workout at her classes has increased my equilibrium and the strength to be able to perform all the exercises. I highly recommend joining Mary’s classes to everyone.

Source: Google

★ 5

Currently I only attend the aqua therapy classes, and I have to say that Mary is absolutely awesome! She makes every class entertaining, engaging, and fun, you really feel like you’re moving and working every part of your body.

Just last Monday, Mary arranged a Hawaiian pool party! We worked out in the water, played water team games, and even enjoyed Hawaiian style refreshments. It was such a unique and joyful experience.

Thank you, Mary, for making fitness something I look forward to every week. I’m so happy I joined Healthtrax Fitness! 💙

Source: Google

★ 5

Went to a wonderful fun filled swim party
Great exercise made fun with games
Mary always makes every class so special

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★ 5

Great Hawaiian luau at Healthtrax. Exercise, food and fun ! Mary is the best!

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★ 5

Mary’s Aqua fitness classes are the best!

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★ 5

Great summer pool party with our fabulous teacher Mary Searson. She knows how to teach and entertain us, making our day much happier and healthier!!

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★ 5

My husband and I absolutely love Healthtrax! We just celebrated our two year anniversary at Healthtrax! We enjoy ALL the Water Aerobics/Zumba classes! Mary just created a getaway to Hawaii within our pool class. She is incredibly talented and inspiring! Thank you Healthtrax for a wonderful two year journey of health and happiness!

Source: Google

★ 5

Mary always going above and beyond created a vacation getaway in Hawaii at the pool activities that mad us smile and enjoy exercising and contest. After we enjoy homemade goodie’s and smiles. Thank you Mary and Healthtrax for joy and friendship

Source: Google

★ 5

Just love this gym! Always clean and tons of equipment. Super friendly staff and the classes are just great. I have been a member for over 8 years and wouldn't dream of going anywhere else. My instructor keeps me motivated to keep coming back. The classes are always challenging and fun. I have also met some wonderful people here that are now my friends. We are always very supportive of each other and new members as well.
Give it a try. You will not be disappointed.

Source: Google

★ 1

The worst people to deal with. I called in November to stop my membership because I will not be here. I was told no problem.
I have been billed every month since. I have sent emails to all and phone call. I spoke with Sharon and was told it was but I am still being charged and that Denise would call me.
I have not heard from anyone. This place is a total scam. I will seek legal action.

Source: Google

★ 5

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★ 5

Having just joined, so far so good! It is great having the pool after a long workout.

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★ 1

The lady at the front desk has such an attitude. So sorry to bother you with questions about signing up.

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★ 5

Became a member about a month ago and just took advantage of one of the classes included with my membership. The dance fitness class with Mary was a great way to get moving and have some fun!

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★ 5

Dance fitness with Mary is awesome!

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★ 5

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★ 1

Would love to share my experience of the gym but I can't I wasn't allowed in. My friend was a member and asked if i wanted to go I said yes, he scans in and told the front desk he sent me a guest pass through his membership online (which we did )were told we were told that wouldn't work. When asking if I can give my info for a guest pass for the day they said no (reason being they want guests to want to sign up not just use a guest pass) right bc you need to buy every car you test drive?...and all guests need to be verified by the Manger on site or beforehand...okay can we speak to the Manger... no she wasn't in. Okay can I sign up for the gym ...no the Manger needs to sign you up...okay when does she come in.... after 10am...okay we called back later after 10am asking for the Manger and we're told no they aren't in they make there own hours so they might not come in at all today. How do you get foot traffic in a gym that's this hard to come in/sign up. You can't even sign up or ask for a guest pass online because the garden city location is removed from the website... Any other gym I've been to/been a member of if you are with a gym member as a guest you give them your name and number and or a ID and you can sign in with that individual thats a member. I never write reviews but this was so frustrating

Source: Google

★ 5

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★ 5

Great

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★ 5

I have been a member since the beginning. I travel a bit to get there but it doesn't bother me. I wouldn't go anywhere else.

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★ 5

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★ 5

I've been a member here for over 10 years. It's clean and well maintained. Gorgeous pool, sauna, and hot tub.

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★ 4

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★ 5

Good Morning!!!!, Every time I arrive at this Healthtrax Fitness & Wellness Doctors Office, Everyone that works hear is very polite, helpful & professional. As for the past 14 months as a Paitient coming each Monday for my Blood Labs to be drawn & Appointments, with my Kidney Transplant Team, I am a weekly patient & have always been treated very well, even when the Office is very busy. I would recommend this facility to anyone in my Family & or Good Friends. Thanks & Be Healthy & Well!, CIAO

Source: Google

★ 5

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★ 5

I have joined many gyms in my life. Healthrax goes above and beyond. They are truly a step above. I was lucky enough to get a great personal trainer, Nick G. He knows what he is doing and now I do! Thank you!

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★ 5

Facility is clean, lots of equipment, spacious. The trainers and staff are great! Very friendly, knowledgeable and always willing to answer questions and show you how to use equipment properly. After many tries at different gyms, this one is definitely the best!

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★ 5

Planing on getting a membership

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★ 5

The trainers are exceptional, always upbeat, motivating and knowledgeable. The overall vibe here is great, thanks to Denise, Laura, Mary, Nico and Anne. I definitely recommend group and small group training it has truly been a great experience so far, and encourage everyone to try this gym.

Source: Google

★ 5

I’ve been coming to this gym for years and it’s a great place to exercise, whether on your own, by taking a class or with one of the fantastic trainers.

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★ 5

Best gym ever! Trainers are great. Denise is the absolute best

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★ 5

Healthtrax has helped me achieve my goals—and will continue to help me do so. The staff is friendly and the club is always CLEAN.

Source: Google

★ 5

Prior to joining Healthtrax, I always feared gyms. My opinion has changed completely. Aside from the gym being SPOTLESS, you're always greeted with a friendly smile at the desk. However, I never thought I would fit in. I love taking Denise's muscle challenge classes and if the time works for me, I LOVE small group. The other members are warm and always friendly and helpful. No more gymtimidation for me!!

Source: Google

★ 5

Great gym, well maintained with fantastic instructors. Denise, Nico, Laura and the rest of the team are always friendly and willing to help. I recommend very highly!

Source: Google

★ 4

I want to share my experience of visiting the Fitness center. Since I started studying here, I have noticed significant improvements in my physical condition. Trainings are conducted under the guidance of experienced instructors who are always ready to help and prompt if you have any questions.
The equipment in the fitness center is modern and diverse, which allows you to train for different muscle groups. In addition, there is a swimming pool where you can swim and relax after intensive classes.
An important advantage of Fitness center is that cleanliness and order are always maintained here. Administrators make sure that everything is in its place, and cleaners regularly clean.
Among other things, I like the atmosphere at the Fitness center. There is friendliness and mutual assistance, which helps to feel comfortable and confident in training.

Source: Google

★ 4

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★ 5

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★ 3

The showers are old and run down.

The woman’s only section isn’t open for use.

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★ 5

The two pools are amazing, clean facility.. just 😍

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★ 5

Machines work well. They have what i need to make myself stronger and fitter . Pool is nice. Showers are good. Lots of TV'S with different stations. Staff is very friendly and helpful if askes. Admission desk workers always greet you with a smile and are polite.

Source: Google

★ 4

Clean , attentive and friendly staff , excellent location , and mature clientele

Pool , sauna , hot tub , plenty of various exercise machines , free weights , weight machines , they have everything , maybe a little more expensive than some other gyms but I enjoy the atmosphere

I only wish they had expanded operating hours , especially on the weekend

Source: Google

★ 5

I love this gym! I’ve been a member for three years and it has helped me immensely. I’ve lost 35 pounds, made many friends and feel better physically.
They have excellent equipment and a variety of classes with wonderful teachers. I love the pool too! The locker room has private changing rooms and spacious showers. And it is always so clean and beautifully maintained. I highly recommend Healthtrax in Garden City!!

Source: Google

★ 1

HORRIBLE CUSTOMER SERVICE! NO ONE RETURNS CALLS OR CARES ABOUT THEIR MEMBERS! THIS BUSINESS GOT A D- ON BBB REVIEWS! THEY SHOULD BE SHUT DOWN FOR THE ABUSE THEY CAUSE THEIR MEMBERS! JOIN ANY OTHER CLUB BUT THIS ONE! DENISE , CHRIS AND ALL THE OTHERS ARE DISRECTFUL, RUDE AND ABUSIVE!

Source: Google

★ 5

Being a member was a wonderful experience from The very beginning for being both my teenage son and I. The showers and locker rooms Ave very clean. The equipment is I. Good condition and the staff is always welcoming

Source: Google

★ 5

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★ 5

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★ 5

I had the good fortune to take two courses of 12 one hour Balance Classes from Nico ; a talented coach, critical thinker and problem solver. Nico patiently changes both the exercises and the use of equipment to meet the individual needs of each member. He also addresses those needs by communicating clearly and demonstrating what should be done. Nico is empathetic and supportive. He positively encourages and motivates each member with humor while at times having to correct our actions by repeating /helping with the mastery of the exercise. My balance has remarkably improved thanks to Nico's exceptional professionalism!.

Source: Google

★ 1

No guest passes, day passes, or membership trials? You’re garbage.

Source: Google

★ 1

I went in there to see if I can talk to someone about membership and check out the facility. The front desk person said they don't give tours unless you're a member. I told her I wouldn't join if I can't see the place. She replied that's their policy. I asked to speak to the manager and she said the manager wasn't available. I get the feeling I'm being racially profiled. I've been in many gyms and never have I encountered a policy like that.

Source: Google

★ 5

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★ 1

I got charged 3 times the amount of my membership for the same month and it’s the second time it happens. Nobody is available to even cancel my membership.
Terrible customer service.

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★ 1

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★ 5

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★ 4

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★ 5

I just love there place so much is so blessed in my life because I just need place like there to training , the personal training Nico is the best, help me to prepare to my physical exam, and thank God I found the best place who have everything, so clean and so many nice people. I love !!!! I recommend 💯 the also have other activities, the pool, jacuzzi and sauna is fantastic, my family love it just like me, I can’t wait when my sister come enjoy it too!!

🌟. Also I like yo say, I pass in my physical Exam for the fire department EMS academy FDNY, and thank God I have Nico to training me, he told me I can do, and I Believe. Nico motivates us, even in difficult days… on the day of my exam I remembered the word he said to me: ‘’go on, I promise you'll breathe when it's over’’… best word to strengthen my mind!!! Blessed you a lot, he is a sweet heart and dedicated person, really a beautiful soul, if you ever want personal training, for sure contact Nico, so blessed on my life and future career, I can’t wait start work and help people, Thank you again and I send you many blessed 😇

Source: Google

★ 5

If it wasn’t for The Garden City Healthtrax the pandemic would have been much worse. It is my “happy place!” The whole staff is so friendly, professional an all around nice people. The gym is so clean and Denise, Chris and Sharon go out of their way to make sure everyone is taken care of!

Source: Google

★ 5

I have been attending the muscle challenge class and spin classes. Both are new to me and most challenging. I have been a member a for about 5 years. I also take aqua classes and have found the instructors to be very motivating and encouraging. I also have to recognize the cleaning staff for their dedication to keeping the gym clean and organized. When Healthtrax reopened I had no hesitation about taking classes and was overjoyed at seeing my gym friends again. I can’t wait to go back tomorrow.

Source: Google

★ 3

I wish they open until 7pm on weekends.

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★ 5

Friendly and professional staff. Well maintained and always clean. Classes are all professionally run. Best part of my day is when I spend time at the gym!!

Source: Google

★ 5

Cleanest gym! Friendliest staff! Best classes!. Love my gym!

Source: Google

★ 2

I do recommend this gym if you are a customer but I do not recommend this gym if you work as a personal trainer, and if you want to work for this gym as a trainer unless you have your clientele or another job to support you until you get your clientele I wouldn’t recommend it to work as a trainer. This gym has the best equipment it’s very sanitary provides sanitary wipes and they work with a hospital which is always positive if you’re trying to get clients from the rehabilitation. The staff is very nice and super professional and the place is always clean. As far as working as a trainer would not recommend because the gym does not really help to get you clients And only very rarely they give your clients if someone cannot train them or needs someone to take their work shift. Gym makes you work the floor shift for below minimum wage which is about $12 per hour (not sure how it’s legal in NY). The management has flooded the floor with too many personal trainers and there’s not enough clients to go around so you always have to work two jobs to pay your bills. And they fire you for underperformance if you don’t get enough clients or can’t work their 8am $12 floor shifts. You might as well work for your self as a trainer.

Source: Google

★ 1

This gym keeps "bankers hour" and blames it on the pandemic. I work all day and would like to use the gym that I pay for and they have cut their hours and are now closed on Sundays. This is not what was sold to me in my membership. The staff could care less when you discuss it with them. It has been almost a year now. Every other gym is maintaining normal business hours. Healthtrax should re-reimburse members for loss of use or extend membership accordingly. I believe they are short staffed and not hiring. Let's hear a response from Healthtrax!

Source: Google

★ 5

Staff goes above and beyond to keep the gym extra clean. The trainers are all experienced, the gym has great equipment with specifically dedicated areas for certain workouts. Locker room, pool and group classes all add to the experience.

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★ 4

I was there today and felt very safe with how this gym has adapted to Covid-19 guidelines. Plenty of hand sanitizer and wipes available. Closed off areas and spaced out equipment. All patrons and employees were wearing mask Properly. If this gym can keep up the good work and have Zero Tolerance for anyone that refuses to adhere to the Covid rules, I will definitely be returning.

Source: Google

★ 5

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★ 1

Buyer Beware. Onerous Cancellation Policy. I called to cancel this membership because i had moved to FL to care for my father, who has cancer. I was told I must either come in personally or go stand in line at the post office in the middle of a Pandemic (after explaining I am caring for a immune-compromised person) in order to MAIL to them via CERTIFIED mail a letter of cancellation & proof of having moved!!!

Source: Google

★ 5

It’s such a nice and clean place! They have a great amount of classes! they are very proactive with cleanliness and keeping the members happy I would recommend this gym to anyone!!! I haven’t seen a gym this nice before

Source: Google

★ 1

Absolute WORST GYM management ever. I called several times to try canceling my membership, and they state you need to come in. So I go in, and lo and behold, there is "nobody available" to help me. I wasted all that time to get there when it could be done over the phone. I was told that I wouldn't get charged for the month, but surprise surprise, I AM billed for the month. COMPLETE lack of consideration for people who can't drop everything to run over there on their specific hours. DISAPPOINTED and disgusted. Don't waste your money or time with this gym.

Source: Google

★ 5

Clean. Safe. Professional!

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★ 5

Been a member for many years. Recently reopened. They are doing a great job with COVID precautions. Super clean with appropriate social distancing. Highly recommended!

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★ 5

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★ 5

Awesome staff and great facilities! Recently upgraded from inside and its best place for a workout.They have equipment for all types of classes and exercise.

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★ 4

Super clean and well maintained. Has everything you would want in a gym facility with locker rooms....including heated pool,sauna,hot tub and a lot of classes.Hospital affiliated and adjoining therapy accomodations.

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★ 5

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★ 5

Great gym

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★ 3

Shower place smell like urine sometimes, the quality has gone down recently. Not going to renew the membership.

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★ 2

The front desk guy is very rude. No greetings at all.

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★ 1

The gym is nice but it is absolutely impossible to cancel a membership and they will continue to charge you for months after you comply with their draconian policies.

Source: Google

★ 5

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★ 5

Most of the gym goers here are older; everyone is nice and open to conversations. The gym is very clean and well maintained.

The gym is outfitted with a machine section for cardio (treadmill-types), a machine section for strength building, a stretching section with mats, and a free weights section with dumbbells bench weights and barbells.

There is a salt water lap pool with 2 lanes, a warmer pool for aqua exercises and new swimmers, a hot tub, and a sauna. There are also classes throughout the week that is included in your membership.

Personal training sessions are available as well!

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★ 3

Been here only a handful of times so I have very limited info on this huge facility. Easy to find N there is a parking lot in the rear.

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★ 4

The weight room is never full. Equipment recently updated

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★ 4

Best aqua classes around. Showers are in need of major fixing

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★ 5

Clean, not crowded, the works

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★ 5

You get what you pay dues for at this gym. 💸 Very few "lunks" in the weight room. 🏋️‍♂️🏋️‍♀️ Many treadmills🏃‍♂️🏃‍♀️and cycles 🚴‍♂️🚴‍♀️. Pools 🏊‍♂️🏊‍♀️ . Choice of great trainers.🚶‍♂️🚶‍♀️ As soon as people start giving up on New Years resolutions it won't be as crowded.😂🤣

Source: Google

★ 5

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★ 4

Love this place. However fire stairs need to be cleaned if escalators are going to not work, which is 98% of the time. Also, need an exterminator. There was a roach in the ladies bathroom a few weeks ago. Still, love it here.

Source: Google

★ 5

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★ 5

My gym

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★ 1

Very nice spaced. But trainers think they can take over the place. The same trainer will take up four or five different stations and their panties get in a ruffle if you try to use something they aren’t even using.

Very frustrating.

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★ 4

Good, clean, friendly, well staffed

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★ 5

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★ 5

Great gym, clean with very friendly staff.

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★ 4

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★ 4

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★ 4

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★ 4

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★ 1

There are flies in the showers and the bathroom. I have complained about it multiple times. I am given a variety of excuses, the most common being that it is a problem for the buidling owner and the gym cannot correct it.
The machinery is old and broken down.
The corners of everything from the machinery to the carpets are dusty. Like years of dust.
The whole place has a musty smell.

Source: Google

★ 3

The flys in the bathroom have to go, been a member for 2 years now. Flys have been in that bathrooms since day one. Taking a shower with them sucks, sometimes they are so aggressive they fly into you. The staff cleans, don't get me wrong. Always see them cleaning, an exterminator is what that place needs. The equipment also needs to be fixed & updated. The only positive is the place, most of the time is empty. The crowd is old & slow so for a young person no one will get in your way.

Source: Google

★ 4

Nice, clean gym. Could use some updated equipment, but otherwise, a good experience. Very nice locker rooms and I love that there's a separate area for women to work out.

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★ 5

Very clean and members are respectful

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★ 5

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★ 5

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★ 1

Horrible Phone experience. Very rude operator just hung up on me. Student memberships only if parents belong to the gym. Def not worth it.

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★ 5

The place is quite, clean, friendly.

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★ 3

I liiked the Zumba, but some of the people are very territorial with their places in the class; very rude as a matter of fact. If you get there first, why does it matter where you stand? And, its very annoying people when class isn't over yet and the people are already walking in. I guess thats what happens when the instructor is just as rude. I started taking the aqua Zumba, its much better than the regular dance class.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

The equipment is current and well maintained. There are plenty of trainers and staff and the facilities have a wide array of exercise option.

Source: Google

★ 5

I'm very pleased with Healthtrax in Garden City. Their facilities are clean and well-organized. I cannot emphasize the cleanliness of this facility enough over other gyms in the area. The employees and clientele are polite and unobtrusive, and the prices are definitely worth it, especially when it comes to adding on other family members.

Source: Google

★ 5

I have been a member at many gyms in the past paid anywhere from $20-$99 a month and I will tell you this place is the best, so much for your money. Its clean, luxurious, great staff. 2 pools, a hot tub, steam sauna, a spin bike room, aerobic room, circuit training, free weight, tons of weight machines, treadmills, ellipticals and so much more. all for around $80 a month!

Source: Google

★ 3

I've been a memember at this gym for about 3 years now and it's certainly gone down hill. The facilities are nice and it's never too crowded which I like but for the amount they charge I expect much more. Things always seem to be "out of order" and the annual fees and increases are unreasonable. I recieve a lower price per month because of the time I signed up at $70 per month which I still think is high for what I'm getting. I can't imagine having to pay full price for a slightly above mediocre health center. They do very little to retain customers, just seem to be interested in locking people into contracts.

I must say though the hourly staff, trainers and front desk are incredibly friendly and a big reason as to why I haven't left just yet.

Source: Google

★ 2

i called the gym for a price on a 1 year membership.the rep told me they dont give price over phone;come down to the gym; So i go to the gym which is located in the basement and ask for a price.i was told i would have to fill out a questionaire before i would be helped.All i wanted to know was a price for a one year membership and i have to get a hard time for a simple answer.

Source: Google

★ 3

Source: Google