★ 5

Excellent 11/30/2025

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★ 5

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★ 5

Great place! My favorite gym

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★ 5

Nice clean gym ! Pool is really great!

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★ 5

Great gym. Very clean. I always get a great workout!

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★ 5

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★ 5

Lj is so kind

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★ 5

Lj is the best !!!

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★ 1

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★ 1

I’m really disappointed with the front desk staff at this gym. Every time I come in, they act like they couldn’t care less about the members. They’re constantly on their phones, barely acknowledge people when they walk in, and show no respect or professionalism. On top of that, the worker at the smoothie bar is just as rude — no greeting, no effort to be polite, and it feels like they don’t want to be there. It’s frustrating to walk into a place that’s supposed to motivate you to work out but instead be met with attitude and a lack of basic customer service. The gym itself might be fine, but the staff’s behavior creates a negative environment that really needs to be addressed.

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★ 3

Didn't like it left

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★ 5

I'm impressed by the outstanding service provided by Isabel, the cleaning lady at the women's bathroom. She's diligent, polite, and ensures the room is immaculately clean, including the mirrors and floors. It's experiences like these that make me appreciate the hard work of dedicated staff.

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★ 1

This place is dirty, mostly in disrepair and managed by an individual who thinks everything is out of her control— I joined a week ago, for cycle classes, the pool, the jacuzzi and that they have individual screens on the machines. Guess what’s not in service? The cycle classes, the pool, the jacuzzi, and of about 28 treadmills, 3-4 screens work. But this is all out of the manager’s control. She can’t even call in a service technician, or be bothered while I asked to speak to a manager and she sat there chatting up an old friend. The place is filthy and ran without a single care in the world.

Additionally, the male employee who took my photo for my membership took one where my head is cut off and all you can see are my breasts. Crazy move and outrageously.

Update: it’s been a month now and they pool and jacuzzi have yet to be fixed— machines with “scheduled for service” haven’t been serviced for an entire month either.

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★ 1

Malo

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★ 5

It’s very good

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★ 5

Amazing staff, amazing experience. They take great care of customers. Respectfully highly recommend

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★ 5

I love the gym

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★ 5

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★ 5

Best gym ever! Dylan and Layla are great!

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★ 5

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★ 5

Excellent Gym, with the best staff Dylan, Melissa, Leila.

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★ 4

The sauna stinks. They need to power wash it at least once a week. Otherwise it's a good gym, plenty equipment and no wait for the most part.

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★ 1

Would be 5 stars if they fired the operation manager. She’s like 80 and can’t control her temper

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★ 5

LJ and Kubra always greet me with warm smiles and are more than happy to assist with any issues I face here at La Fitness. I truly appreciate their customer service. If I could leave 10 stars I would.

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★ 5

Relative to other LA locations on Long Island, clean, well maintained, good machines, and nice staff.

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★ 5

Dylan was super cool and helpful, real good guy. Place is clean and staff is very nice.

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★ 1

The pool Jacuzzi always problem Old equipment

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★ 5

My favorite gym on all of Long Island. They have great classes, place is always clean and there’s tons of equipment!

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★ 4

Has everything you need and never too crowded, but I don't go during peak times. My major complaint is that the wet wipes to wipe down the equipment after use are inadequate. They're thin and barely wet. This establishment needs some serious and thick alcohol wipes to clean everything when you're done using it. People sweat and put their body all over the place and the current wipes just suck. Could also be a little colder. Just a tad

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★ 5

Jake is the best front desk person ever with his positive attitude

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★ 5

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★ 5

This is a great place to workout!! All of the staff is very friendly and helpful, especially Jay and Dylan! The gym is very spacious, even in-between equipment. Everything is always in excellent working condition and the classes never disappoint!!

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★ 5

Lj is an outstanding Sales Counselor at LA Fitness, known for his professionalism, energy, and genuine care for members. He goes above and beyond to understand each person’s fitness goals, creating a welcoming environment where people feel valued and supported. His communication skills make it easy for members to trust him, and his dedication to helping others succeed shines through every interaction. Lj’s ability to connect with people not only drives results in sales but also builds lasting relationships within the gym community. His work ethic, positivity, and commitment make him an asset to LA Fitness and everyone he serves.

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★ 5

Dylan helped me with my knees hip and I haven’t looked back since and that was over a year ago. I love it here 🔥🔥

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★ 5

Very friendly staff and facilities is very clean.

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★ 5

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★ 5

LJ helped me out today

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★ 4

Clean, available equipment, convenient hours and location

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★ 5

La fitness the best gym out there

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★ 5

Todo está limpio

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★ 5

Spoke with Dylan Kos who was helpful showing me the gym and going over the different memberships. He made my experience going there very enjoyable, highly recommend.

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★ 5

I finally stopped into this location after debating for a long time as a planet fitness user and did not regret that I did. Dylan was extremely helpful and very personable and made me feel far less anxious about the whole experience. Im not sure I would've enjoyed the experience as much had I met someone else. The gym is fantastic but what is really drawing me in is the sauna!! I will definitely be returning!

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★ 2

Always so hot compared to other gyms. WiFi barely works . Not enough equipment and a whole CrossFit area that is barely used.. could put more strengthening machines in its place .

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★ 5

LJ was very kind helped us out a lot thanks :) kind workers

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★ 5

LJ was extremely helpful and very knowledgeable. His patience and kindness is unmatched. I joined today! Thank you LJ, Jay and Melissa for all of your help.

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★ 5

Gabe was very nice and helpful.

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★ 5

LJ was super helpful in finding me my lost items. Super awesome dude!!

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★ 5

Jay, the sales manager at LA Fitness, was extremely professional and helpful. He took the time to walk me through all the membership options without being pushy and made sure I got a plan that worked for my goals and budget. He answered all my questions clearly and was very personable, which made the whole process easy and stress-free. I really appreciated his honesty and attention to detail—he made me feel like more than just another customer. Highly recommend working with him if you’re joining this location.

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★ 5

Jay consistently demonstrates exceptional customer service at the LA Fitness front desk. He's always helpful and friendly when checking in members, creating a welcoming and positive atmosphere for everyone entering the gym. Jay's patience and adaptability shine when handling member inquiries and account questions, ensuring that issues are resolved efficiently and pleasantly. While the front desk role at LA Fitness can be busy, Jay consistently provides excellent service, making the check-in process smooth and enjoyable.
Jay goes above and beyond to assist members with a variety of tasks, from navigating the gym's services and programs to addressing account concerns. He remains approachable and professional even during peak hours, showcasing his excellent customer service skills. Jay also plays a vital role in maintaining the front desk area, ensuring it remains clean and well-organized, adding to the overall positive member experience at LA Fitness.

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★ 5

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★ 5

LA Fitness is a great experience for my first time!

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★ 5

Love it, thanks Gabe :)

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★ 5

Great Experience, let my sister in because she doesn’t have a pass. Jay thank you!!!

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★ 5

Great gym!

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★ 5

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★ 5

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★ 5

Sucks that the pool or hot tub is not available as of the first week of august 2025 but glad to see they are maintaining and cleaning as they should.
Great location, pleasant staff

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★ 5

love this gym! Very clean and not too busy even during rush hours.

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★ 5

Thanks J for the help man

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★ 5

Gabe was super helpful and nice, deserves a raise for sure!

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★ 1

Do not sign up for personal training. I had a terrible experience with Brianna the personal training manager, as well as the front desk staff. I called multiple times to find out what I needed to pause my membership before I was billed due to an upcoming surgery and was told “she’ll call you back” repeatedly but never received a call back until after I was billed (basically after they gets the monthly commission from my account) I was told I could submit my doctors note and I would receive a refund. I sent in a doctors note, received no refund, called back and was told that she can’t do it and I have to contact corporate. Corporate tells me there’s no ability to refund me since the letter was uploaded after the date of billing. And the best part? My doctors note wasn’t approved and they are STILL billing me. Don’t waste your time at this scam of a gym.

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★ 4

Good equipment and great staff

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★ 5

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★ 5

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★ 5

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★ 5

Overall it’s the best LA fitness on Long Island.

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★ 3

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★ 5

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★ 5

I love this gym, pool, sauna, and spa. Spa has been broken on and off but they have it set up to be fixed soon. On the 30th we will know. The gym has everything you need. Any machine plus personal trainers, (extra$). Clean, spacious and even a sandwich and drink bar (not alcohol). Staff is lovely. Join, you'll love it. ❤️♡♡♡

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Gabe made my experience at this gym amazing, he showed me around the facility and answered every question I had. Will definitely return! Thanks Gabe.

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★ 5

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★ 5

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★ 5

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★ 3

Wifi here is absolute trash. Do not count on it. Building itself has crappy cell service inside. Cable machines are usually missing parts for attachment rendering them useless. Free workout area is nice. Squat racks are great. Oh and did i mention.. WiFi is garbage. Makes me wanna take another star from the review but i got a good pump. Do better management.

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★ 5

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★ 5

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★ 5

Great gym

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★ 5

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★ 1

I joined this gym excited to work out. I signed up for the gym through my Health insurance $28 and personal trainer another $200 per month. I gave my fiance a 7 day pass so she can try out the gym. She was all excited to try it and they told her she can’t use the gym bc she signed up for la fitness back in 2014. Anyway they didn’t let her try the gym not even for a day. They made her signed up basically made the SALE. We just had a baby and we are both busy barely have time. She told me to cancel her membership I called explained the situation that we wanted to cancel her membership bc if she signs up it would be through my health insurance and I was advised to contact the operations manager well she called me back (Francesca) she was extremely rude telling me I can’t call for my fiance and she needs to call etc. she didn’t even let me explain it was basically like I killed someone. She could’ve explained herself like a normal person and not in an angry manner. Anyway there’s no maintenance in the bathrooms they smell so bad. Other than that, I only give my personal trainer a 10. He was nice and explained the workouts. I wish they had a different manager and we could’ve solved the problem. I will join unique instead.

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★ 5

Go in the evening hours during the week and never have any problems finding equipment

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★ 5

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★ 5

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★ 2

Some equipment is janky, rusted and dated. Very few machines. All cardio equipment feels ancient and some don't even work or display info properly. Locker room could be cleaner too. CrossFit mat in the center seems pointless, probably could've been used for more machines (like it used to!) Big dumbbell rack which is nice. Really wish it was like the Farmingville location!

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★ 4

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★ 5

Best gym

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★ 5

Gabe Helped tremendously

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★ 5

gabe and melissa helped out🫶🏽

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★ 5

Gabe and melissa helped, really appreciate them

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★ 5

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★ 5

The service at La fitness was 10/10 every time I go there the managers are very nice and treat you with respect. Very good place to go I personally thinks it the best LA fitness spot out of every single one!!

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★ 5

Club was spotless, front desk staff was incredibly friendly, more than enough equipment, Andrew was the best and helped me find a great deal!!!

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★ 5

Club was clean + friendly

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★ 5

Great gym with great service, thank you to Gabe for helping me with my 3 day pass, they do a great job here at helping everyone out.

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★ 5

Great facility. Gabe in membership was super helpful. Great customer service. Highly recommended this location

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★ 5

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★ 5

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★ 5

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★ 5

When it comes to exemplary customer service and genuine human connection, Gabe from LA Fitness stands out as a shining example of what it means to go above and beyond. From the moment you walk through the doors of the facility, Gabe’s presence is immediately noticeable—not just because of his professionalism, but because of the warmth and attentiveness he brings to every interaction.

Gabe greets each member with a friendly smile and a positive attitude, creating an inviting atmosphere that makes both new guests and long-time members feel at home. His approach to customer service goes far beyond routine greetings; he makes a point of remembering names, listening attentively to concerns, and making thoughtful recommendations tailored to each individual’s fitness goals. Whether someone is trying to get back into shape, train for an event, or simply maintain a healthy lifestyle, Gabe consistently offers guidance, encouragement, and practical advice that makes a real difference.

What truly sets Gabe apart is his unwavering commitment to making sure every member has a great experience. He is quick to respond to issues, whether it’s a technical problem with a machine, a scheduling concern, or a membership question. His ability to resolve matters efficiently—while maintaining a calm, respectful demeanor—reflects not only his professional skill but his deep respect for others. He listens first, acts promptly, and follows up to ensure satisfaction, which are all rare but incredibly valuable qualities in customer service today.

But Gabe is more than just a great employee—he is an outstanding individual. He leads by example, demonstrating a strong work ethic, humility, and integrity in everything he does. His interactions are genuine and heartfelt, and he often goes the extra mile to help people feel motivated, included, and appreciated. Whether it’s staying a few minutes late to assist a member, checking in on someone’s progress, or giving a few words of encouragement during a tough workout, Gabe’s kindness never goes unnoticed.

In a fast-paced environment like a fitness center—where people often come and go—Gabe brings consistency, care, and a personal touch that fosters community and trust. His presence elevates the entire gym experience and sets a standard that others naturally aspire to meet. Members regularly commend his service, and many feel that his efforts are a major reason why they continue to choose LA Fitness.

In short, Gabe is not only an asset to the LA Fitness team but also a model of how customer service should be delivered—through empathy, reliability, and authentic human connection. He embodies the values of service, leadership, and integrity, making him not just a great team member, but a truly outstanding individual.

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★ 5

Gabe did a great job setting us up and getting me enrolled

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★ 5

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★ 5

Approachable staff and clean facility!

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★ 5

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★ 5

Great gym!

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★ 5

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★ 5

fantastic service had many problems but were resolved with him

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★ 5

Fantastic service

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★ 5

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★ 5

Great experience, a lot of machines and the workers are very nice and helpful.

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★ 5

Amazing staff and really helpful people!

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★ 5

Very friendly gym in Patchogue guy up front named jay was super helpful and very polite made me feel great if anyone needs a membership talk to jay he goes above and beyond for you

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★ 4

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★ 5

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★ 4

Nice gym but showers need new curtains and showerheads. Equipment in good shape and pool clean. Lines not bad early in the morning. Would have been 5 stars if showers were better maintained.

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★ 1

Hot tub never works. Bathrooms always filthy with flies.

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★ 5

Such an amazing gym! Very clean, organized, and has amazing equipment! Gabe was very helpful and friendly! I will definitely come back again!

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★ 3

Equipment is okay, lockerroom is dirty, especially the bathroom area, shower heads barely shoot water, soap dispensers mostly broken. The pool area tiles seriously need a power washing.

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★ 5

The equipment and establishment was very clean and very well laid out. The workers were very friendly, especially Gabriel who helped me figure out a few issues I had. Would recommend, and plan on heading back here.

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★ 5

I’ve been going to the gym for a while, and only recently went to LA after meeting my friend Gabe where he showed me the ins and outs of the establishment and it’s been an easy and worthwhile transition. Definitely recommend!

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★ 4

Love going to this gym. It’s relaxing and overall a great spot to get a true workout in. I’ve become friends with one of the employees Gabe, who’s helped me out a lot in there. The rest of the staff is good as well.

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★ 5

Started going here when a friend of mine Gabe started working here. That man taught me everything I know and I’ve now been going consistently for a while now.

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★ 5

Love how many benches and squat racks there are!
The front desk workers are always extremely kinda and helpful including Gabe who helped me on the phone

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★ 5

This gym is fantastic! The workers especially Gabriel were very respectful and kind. Will be coming back here in the future

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★ 5

Gabe was super friendly at the desk. Gym also had amazing equipment

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★ 5

Gabe was a great help and showed me around the gym and helped me get comfortable in the new setting.

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★ 5

Muy hermoso el trabajo

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★ 5

Very large gym. Parking lot looks full but lots of available equipment inside. Staff friendly & helpful. Comfortable atmosphere. Diverse people & age groups.

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★ 5

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★ 5

Melissa was amazing.So helpful and patient.
She addressed all of my concerns
So I signed up and ready to change my life

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★ 3

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★ 5

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★ 5

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★ 5

Jason is the best

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★ 5

Jason is awesome

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★ 5

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★ 5

Please visit the Patchogue LA Fitness and speak to Melissa for assistance or just say hello to her. By far, Melissa is the most helpful and supportive representative for the LA Fitness Brand. Thank you Melissa for helping my family through the membership process. You are awesome!.

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★ 2

Signs all over the gym about not taking photos of guests but “influencers” walk around with their phones on a tripod recording everything. Good gym otherwise but you’ll definitely be in the background of someone’s video promoting their “content”

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★ 5

Great gym, nice and clean, and the machines are awesome

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★ 5

This is my favorite gym that I’ve been to on the island. The staff are incredibly kind and respectful. Melissa has gone above and beyond countless times and I can’t thank her enough for it. I live closer to other gyms but the extra time to come here will always be worth it. I will always recommend this gym.

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★ 5

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★ 1

I have been a member at this gym for 4 years +. This gym has treated me quite well in the past, clean, friendly staff, and equipment always in good standing. It has declined incredibly, they take 1 month or more to fix machines, they don’t clean anything, and the staff is always on their phone. Why doesn’t the manager send someone to clean the disgusting bathroom that reeks like piss and shit. No paper towels ever. It has been 4 times in a row that it smells like ass, next time I’ll just start mopping cause it is truly sad. I only go to this gym cause it has a sauna and farmingville doesn’t, but honestly I will only go to farmingville cause hygiene and maintenance is very important.

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★ 4

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★ 5

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★ 5

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★ 5

Good Service

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★ 5

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★ 3

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★ 5

Brandon, CJ, Melissa, Rob and everybody who works the front desk are excellent staff!!! Couldn’t ask for a better place to workout.

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★ 1

Why do I feel I am walking into a dance club at 1:00 am? The volume of the background music is so loud I am actually writing about it. It’s incredibly loud and offensive.

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★ 1

DIRTY! DIRTY! DIRTY! I was a member for 3 days and canceled my membership. Literal dirt and dust all over the floor. No hand soap in the locker room. The universal equipment has no accessories to work out with. The dumbbells are in absolutely no order and rarely are the matching dumbbells next to each other. Very little to no sanitizer to wipe equipment with. People actually work out with no shoes. I switched from another major local gym that is far superior to try to save money...I guess you get what you pay for.
I complained to management and they said "this gym is clean compared to other LA fitness and call corporate if you don't like it."
They are aware of the disarray of the gym but yet have no problems taking your money!

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★ 5

Five stars for Ana, helped me sign up painlessly and explained all my options. Looking forward to coming to this locations!

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★ 1

This is a great gym, but it has 1 massive flaw.

About 40% of Americans work a 9-5 the week, yet this gym CLOSES the basketball court at 5pm during the week…? This is a new policy and it is so unreasonable and exclusionary. When I asked why, they claim it’s “because there was a fight”…I’m not sure if they don’t want a certain demographic there, but it feels like it. They “make up for it” by having hours extended to 7pm on the weekends, but it’s incredibly unfair for us full-time workers who want to blow off some steam.

I’ll take this down if the rule is reasonably changed/altered.

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★ 5

I have been trying to cancel my membership and I cannot make it in during the week from 9-5 when the managers are in to cancel it like every other employee was telling me. I went into the Patchogue gym and Anna walked me through the steps to cancel it online and she was very helpful. Thank you Anna!

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★ 3

This place needs AC. The temp is too hot here. Other than that it has everything you need. weightlifting, sauna, jacuzzi, pool, basketball court and spin class

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★ 5

Gym is very nice and clean! Very well-kept. Brandon in the front with the tattoos is very nice as well.

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★ 5

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★ 5

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★ 2

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★ 5

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★ 2

For the amount of money it costs to sign up for a membership, I would expect better maintenance of the equipment. It’s frustrating that more than half of the cardio machines upstairs aren’t working, and it would be helpful if they at least had “out of order” signs on them for clarity.

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★ 5

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★ 3

All these folk must be getting a free membership for these positive reviews, or may have never been to this location at gateway plaza.

Yeah, it does have plenty of equipment to work with (as long as you don't go on rush hour of course)

But they could really step up their game on cleanliness.
Go to any of the water fountains and see that nasty pink slime on the drains.... if they can't even bother themselves to spray something and wipe that down, I can't imagine what else they are neglecting hygiene wise.

UPDATE: so over the past couple months they are doing better on cleanliness. However I would like to see the heavy punching bags back at the group fitness classes.

I am not sure how they hold the kickbox cardio group classes without these.

Extra update: the hours on the weekends suck now. Closes too early

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★ 5

Brandon was the best person 2 talk to !!!!!

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★ 5

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★ 5

great gym!!

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★ 5

Great gym

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★ 5

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★ 1

1 star is a bit too high for this gym.
Bathrooms smell like shit and urine all the time, 2 out of the 4 stairmasters are broken, dirty most of the time and wifi sucks

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★ 5

Amazing place!

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★ 5

This is my favorite location! And the employees are so nice and very helpful

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★ 4

Nicest LA I've been to on long island, however also the busiest I've ever been to lol. A lot of out of order equipment as well

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★ 4

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★ 5

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★ 4

Well kept machines lately! And cleaner than before!

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★ 1

Updated review. Of course the filthy conditions and broken machines remain. I have been a member since 2011. I really enjoyed the yoga classes with Toniann. Her classes are exactly what I need I have tried many other classes and most other instructors I find too fast and not at all what I wish to get from yoga. I live between the Patchogue and Farmingville locations but did travel to Centereach for Toniann’s yoga. Now that Centereach is closed there are no longer any 4:30 yoga classes anywhere. There needs yoga somewhere closer than Pt Jeff or Lake Grove now that Centereach is gone. Today’s class at 11 am had over 30 people. I only wish there were other options as anything would be better. Emails are unanswered and local staff is not really engaged, nice but not helpful. Funny only the positive reviews receive a response 🤨

Dirty by, AC on in November, broken equipment, local staff had no authority to do anything. I so wish there were more gyms around other than just other LA Fitness locations!

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★ 5

Best

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★ 5

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★ 5

Ryan is an amazing worker! Very friendly and helpful

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★ 5

Ryan is amazing

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★ 5

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★ 5

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★ 3

Alot of machines are broken. And the place smalls alittle bad

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★ 5

Super friendly staff and great service! Melissa B. helped us out and the amenities are great for the price. :)

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★ 5

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★ 5

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★ 5

Great gym! Incredibly clean place, and lots of equipment, so you never have to wait on others to get off

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★ 5

Great gym!! Staff is fantastic, equipment is in great shape and always clean.

It is never too crowed and plenty of space. I love it here

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★ 5

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★ 5

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★ 5

Hey I met the general manager Rob he was friendly, professional. I love training here. I also met with Melissa she is amazing at her job. If you’re looking for a new gym this is the place to go to!! Ask for Brianna she is the manager of all the personal trainers she is friendly and inviting.

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★ 5

Love this gym, Rob is great!

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★ 5

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★ 5

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★ 2

I’ve been coming to LA Fitness for about 4 months now, and while I have to give credit to the employees—they’re really nice and always helpful—the overall experience has been disappointing. The gym equipment is in dire need of attention. Many of the treadmills have been broken for weeks, the Stairmaster has been out of order for what feels like forever, and don’t even get me started on the cycling machines. It’s frustrating to see these issues go unresolved with no sense of urgency. And if you’re looking for dumbbells, good luck—many are either missing or never put back in place. For a gym that should be maintaining their equipment, it’s clear they aren’t prioritizing these repairs. It’s unfortunate because the staff is great, but the lack of upkeep is making it hard to stay motivated.

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★ 1

If i could give it zero stars i would, I wouldn’t reccomend this location to anyone. The staff here are very passive agressive and rude and it honestly seems like they hate their job. Most of the time coming here a couple of machines are consistently getting broken here and lastly you’re going to find different kinds of people anymore but they are more stranger than you’re normal amount generally. This gym sucks.

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★ 5

Today I came into this La Fitness, and was with Melissa, where she was extremely kind and made sure that my visit was great.

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★ 5

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