★ 5

Outstanding service and facilities.

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★ 1

I saw a cockroach near the lat pull down area, and it’s always smelling like mold/mildew. They had several leaks in the aerobics room that never really get fixed and it’s always weirdly humid there with no air ventilation.

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★ 5

If you're considering LA Fitness, my personal experience has been very positive. The facilities are well-maintained, and there’s a great variety of equipment to suit different workout preferences.

When it comes to personal training, I must say that Joe is truly the best out there. From the first session, he dedicated time to understand my specific goals and tailored a workout plan that perfectly fit my needs. His expertise and motivating style made each session enjoyable and effective. Joe’s ability to push me while also providing support helped me achieve results I didn’t think were possible. If you’re serious about reaching your fitness goals, working with Joe at LA Fitness is definitely worth it!

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★ 5

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★ 4

This place is SO MUCH BETTER than Hylan Blvd when it comes to the pool. I say this because Hylan Blvd pool is any thing from 72-75 degrees. Just wish Forest Ave maintenance was better for the pool and showers.
Hylan Blvd is cleaner all around.

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★ 4

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★ 5

Nice atmosphere, lot's of equipment for use, but the guys hugs the weight most of the time, women lift weight too people!!!

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★ 5

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★ 4

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★ 1

BAD swimming pool! After the complaint, there is still No light in the change area next to the pool and no light above the kid drawing table. I feel like the owner is a Slumlord! I just STOP becoming a member in this location.
How can people get change in the drake? I feel like someone can get hurt in both body and eyes. More importantly, the plum is broken and no one put the chemicals before the pool closed. In the morning everyone has to wait for 15 mins , and I don't know is it safe for babies or kids to get in the water?

Lately the changing room lock is out of service, and I am so curious to see how long will they fix the door lock?

Moreover the owner won’t allow all kids and babies to use the shower room to take showers (NOT the LA in NJ)!!!!😡😡😡Kids and babies have fragrance skin!!!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 2

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★ 4

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★ 1

Most of the equipment is broken.

They offer a wide range of amenities, including a great selection of workout equipment, a pool, and a sauna.

The staff is friendly and helpful. They also offer a variety of group fitness classes, from yoga and pilates to high-intensity interval training, so there's something for everyone. While it can get crowded, especially during peak hours, the spacious layout helps to mitigate that. Overall, it's a great gym for anyone looking for a comprehensive fitness solution in the area.

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★ 5

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★ 5

Me encanta

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★ 1

most machines have been broken over 2 or 3 years

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 2

the place is not a woman friendly gym LA FITNESS should not have closed its service road location. It’s too small machines never available and hardly woman friendly.

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★ 5

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★ 1

Worst gym on the island hands down. Half the equipment is broken, it’s dirty and the weights are a mess. Now it’s 96 degrees out and they don’t use the ac. Avoid this place at all costs!

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★ 5

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★ 5

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★ 1

This place needs a better management. More than half of the machines haven’t been working since past a month. Also most of the time you can’t find free weights.

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★ 5

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★ 1

Doesnt abide with posted pool times
Lots of machines have been broken with no plans of being fixed or replaced

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★ 1

Broken equipment

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★ 1

All stairsmaster are broken, Only one works

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★ 1

Machines are always broken

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★ 1

I am tired of all the broken equipment, dirt everywhere, and no paper towels outside of the bathroom. Lastly, LA closing at 7pm on weekends is crazy.

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★ 3

The pros are this gym is close to where I live, staff is nice, there is a pool and if you go at the right time, you can get access to almost anything you need. Cleaning staff is also on their job and locker room is spacy. There is sanitzer throughout gym and wipes to clean things down.

The cons are past few months alot of things have been out of service far too long. A few weeks ago, I needed stair master and not a single one was working. I made a Tiktok complaining and then next time I went days later, one was working out of 5. One Smith Machine has been not working for months and that only leaves one working. It is a popular machine. Please try get these things fixed so I dont have to seek an alternate gym. Also open up the dumbbells in the big room for ppl because in main gym, there are never all the smaller options.

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★ 5

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★ 1

Fix the stairmasters for gods sake! Only two of them were working when I went in the other day.
And one last thing there’s this guy with glasses at the front who has very very nasty attitude, I did not feel welcomed at all. The least you can do is put on a fake smile.

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★ 5

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★ 5

Loved it here, but I had to cancel my membership after I relocated.

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★ 5

Came here for a workout from out of town to visit family and I’ve had a great experience! The gym was very clean and well maintained. The front desk service was welcoming and professional. Roberto’s customer service is exceptional.

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★ 3

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★ 1

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★ 5

I absolutely love LA Fitness! It's a great place to work out, and the friendly staff always make me feel welcome. The facility is consistently clean and well-maintained, creating a comfortable environment to achieve my fitness goals. Whether you're a seasoned athlete or just starting your fitness journey, I highly recommend this gym!

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★ 2

started going here a few months ago and I have to find another gym. the pluses is the times i go, its not too busy, the minuses are, at times the opener is late for shift-which in all fairness hasn't happened in a few weeks now, so maybe that's corrected.
But the deciding factor for me is the bugs that are out in the gym area. Many machines are out of order since I have started, the machines and floor in and around the machines is rarely clean, and the machines themselves aren't clean either, I could write my name in the dust on some of them. I can take alot of things, but once i saw this humungous roach walking across the floor I'm completely done. I informed the staff who seemed annoyed of having to deal with "letting someone know".

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★ 5

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★ 1

Been going to LA fitness for years. It’s not too terrible but management is. They screwed me over with a roughly 50$ membership while everyone else was paying 35-42$ monthly. I had to cancel my membership to apply for a new deal instead of evening out my membership. Now I find out this new deal doesn’t come with guest pass even though the website specifically says my membership includes guest pass(multi state). A lot of going around and eventually I just settled for the bs. The La fitness gyms on SI is not well kept at all. People leaving gum on water fountains. Not to mention no soap in any of the sinks in the men’s room. God forbid there’s paper towels for us too. You’ll have a broken weight scale for months. And water fountains that don’t even work for weeks. I’m sure i saw stair masters broken for a year at one point. If someone wants to call me you know where to find me.

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★ 5

Excellent staff and it is imo the cleanest LA fitness on Staten Island

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★ 5

Great gym!

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★ 1

Overall average gym experience. Machines/cables constantly broken with weeks to fix them. Cardio machines constantly broken with 5/6 stairmasters out of order consistently. Ppl only come if theyre local nothing to seek out.

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★ 5

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★ 1

Water is always broken and most of the cardio machines are broken

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★ 1

If you want to work out in a dark, dank, dingy dungeon where most of the machines are broken, this is the place for you.

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★ 1

It’s been over a year and the stair master machines are still broken. 1/7 working at the moment.

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★ 1

Machines are constantly out of order, which is a staple for LA Fitness everywhere. Never know when they’re going to open the gym in the morning. Although that has gotten slightly better. Massive roaches in the dirty bathrooms. Like the machines, stalls and sinks are constantly out of order and dirty. Barely any soap or paper towels ever. And they say that government is inefficient? This brand has to be one of the most inconsistent and expensive in the market. The best part about this gym is the customers that come in the morning @ 5 am. Very chill.

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★ 5

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★ 1

I changed my gym from crunch to LAfitness.. very disappointed.. more than half of the machines are out of order

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★ 5

homie at the front desk deserves a raise

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★ 1

For the past several months these stairmasters have been out of service. I cannot remember the last time I was able to end my workout on one. It's very inconvenient and needs to be fixed ASAP. Took a photo tod one but 4/7 are out of service.

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★ 3

Nice clean place to work out

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

I love the gym because it has great heavy weights, a nice locker room, the workers are great too like nazir, hamza, and bill who helped me a good plan with price and were chill. I have a good experience when I workout and they have the perfect machines and freeweights. Good subscription price you guys should check it out.

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★ 4

It’s a good gym. The staff is professional and the facility is kept clean. No drama, friendly people. I just wish the pool was open more, every time I go, it’s close.

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★ 5

"I recently had a fantastic experience at LA Fitness on Forest Ave on Staten Island. I was advised by the front desk staff member Alberto that my member is not active. Alberto is always greeting me everyday makes you feel welcome. I then contacted my insurance that gave me a very hard time with no resolution. The insurance just stated I do not have a fitness program. I then went back and asked Alberto to help me talk to a manger. I am on a fixed income and needed help. The manager Hamza Jaber explained the different plans and how to go back to the insurance company and make sure I have one of them. Being a senior for many years it’s hard to understand the plans needed for the gym.This information made me see I needed to change my insurance and luckily they helped me in a timely manner I just had enough time to do that for this fiscal year. The team at LA Fitness went above and beyond to help me. The staff is incredibly knowledgeable and supportive, providing personalized guidance that really made a difference. The facility itself is top-notch, with great equipment and a welcoming atmosphere. I highly recommend
LA Fitness to anyone looking to address their fitness goals with expert help and a friendly community."

Emily Deebs

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★ 5

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★ 1

Pool closed, 3rd day, chemicals?!?!

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★ 5

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★ 5

Nice, spacious, clean and friendly staff.

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★ 1

It’s not the good for a lot of things

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★ 5

Lot of machines and free weight. Spacious and the locker room is clean!

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★ 2

Gym equipment is quite out dated. The equipment all needs a serious overhaul

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★ 3

They have 3 location and they really don't keep up the places broken machine sauna that is down for the last 3 months worpool that is barely warm perfect example of you get what you paid for.

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★ 5

Alberto and Bill took great care of me, and provided me access for the weekend, facility was clean and well-maintained!!

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★ 1

I recently had a bad experience with one of the Zumba or whatever it is that they do, but one of those instructors came up to me while I was working out and asked me to leave the room, mind you a few days ago I was told by one of your workers that the room was open to all members.

Yesterday before this incident happened, I came in into the room and it was empty so I started doing stretches before I went to do my exercises, one the Zumba instructor came in and I asked her if I had to leave and she told me that it was ok and I didn’t have to leave so I stayed in the room minding my business doing my stretches, next class comes in and I’m about to finish my workout and this is when the next instructor comes up to me asking me to leave the room, which was honestly kinda embarrassing to me because I was told that it was ok for me to stay in the room.

I was never told that this classes were private or at least this room was private, there is a small area where I could do my workout but there was people already there doing their own workouts and like a mentioned it’s a very small area so there wasn’t anywhere else for me to do my workouts.

So is this room private or what? As someone who’s paying a subscription every month why can’t I share the room with other people while they mind their business and I mind my business as well. This isn’t about YOU it’s about US.

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★ 3

Facility looks neat and clean (well lit). 💪🏽Unfortunately, I just had the experience of visiting this location for the first time to discover they DO NOT staff Kiddie Klub and that was disappointing. Apparently this has been the case since COVID but it’s 2025. SMH Hoping this gets addressed ASAP. This is the only location on the Island that without Kiddie Klub.

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★ 1

Most of the stair masters are not working and they don’t fix the broken machines 👎🏼

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★ 5

Calm and great machines!

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★ 2

It’s fine.2 out of the 7 stair master works 😩 and not enough dumbbells

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★ 3

Not clean on weekend mornings.

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★ 1

Poor management, not well kept

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★ 1

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★ 4

This gym has plenty of equipment and you can definitely have a good workout. Just keep in mind it might be a little more challenging here as there are missing attachments and most of the machines squeak. Maybe those are the “cons” about going to a bigger gym, idk. Lol! The staff in the front were super polite.

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★ 5

Brian at the Forest Ave location was very informative and friendly when helping with my membership

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★ 1

This place is the wrost! Maniger is never around. Every time Ive come to cancel my membership she is not in. Furthermore I don't understand why is it that a maniger needs to do the cancellation. It's funny, how if I were going in to open up an account they can and will take all my information to open one up but, to cancel I get all the run around. After blowing a fit and demanding somone help me today 12/31/2024 cancel my membership one of the works there came out and gave me a cancellation print out to have me mail out unbelivable. This place is a dump! I gave it 1 star and that's bc google wont allow me to give it a "O" zeroooooo rating. LA Fitness do better.

Very unsatisfied now ex-member

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★ 5

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★ 5

Bryan,Bill,Amanda were amazing help setting my guest pass

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★ 5

Excellent gym!
Clean and lots of equipment.
Friendly staff! Alberto was fantastic assisting us!

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★ 5

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★ 5

This is my go to gym when I come to SI. A great and friendly staff and plenty of free weights and machines.

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★ 2

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★ 5

Very friendly staff and great classes. !

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★ 3

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★ 3

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★ 5

amazing experience. bill brian and hamza were so kind & helpful. the gym is so clean and equipped with lots of different workout machines. staff is very friendly, knowledgeable & always willing to help. best la fitness location.

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★ 5

Shoutout bryan for helping us out💯🐐

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★ 5

Billy helped me a great deal at La Fitness. As a college student, he granted me a 30 day pass which I greatly appreciate. Looking forward to working out at the gym for the month!!

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★ 5

Very expansive facility with a pool, and hours that accommodate most schedules. I did a sample day and I am impressed.

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★ 5

Bryan is the best! Was a great help setting me up, beautiful gym with amazing members and staff, so glad I came by thank you LA Fitness with helping me get started

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★ 5

Had a great experience with Bryan at the front desk very nice to me and my friends made me want to go membership

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★ 5

Bryan was great! It was a fast and easy process to sign up. Showed us around the facility and answered all questions. Highly recommend working with him!

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★ 5

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★ 5

Bryan is a very attentive is good person I highly recommend

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★ 5

Bryan helped us a lot I love it here already great people great machines .

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★ 5

I appreciate Brian for helping me out with the 30 day free pass for the holiday and I love the area very sanctuary

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★ 5

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★ 5

Definitely a good staff with good leadership

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★ 5

Idris was very helpful and kind. I felt welcomed. The gym is nice and I will continue coming!

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★ 5

Bryan and Billy blue eyes helped me signup and it was great

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★ 1

They should maintain th equipment better.

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★ 5

Been going here since before they opened wonderful and kind staff

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★ 5

I like this gym. Been going for a few months now and it's great. Bathrooms can use an upgrade but it is what it is. Definitely recommend

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★ 5

Great Trainers They are always there to help with anything needed also very friendly. Great group of people.

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★ 1

Horrible service the Spanish guy at the desk horrible excuse for an employee bad attitude when I'm asking questions about the membership would never ever get a membership here!!!!!!!!

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★ 3

Front desk folks are phenominal(especially Amanda). As with most locations, never enough free weights(dumbells). Machines stay broken way too long(even the scale has not worked since covid). None of the stanchionless benches have a decline setting, and their single standard decline bench makes it close to impossible to use dumbells instead of a bar. They did finally purchase a few more pulldown machine attachments. Locker area and bathroom are quite clean(men's). Gym floor is kept neat, though impossible for staff to keep up with clients not putting weights away(but they do try).

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★ 5

Great machines, clean gym,great desk staff

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★ 5

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★ 5

Love this gym, best time to go is definitely the am gym is very quiet and don’t have to wait on machines.

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★ 5

LA Fitness.To b healthy,is great.

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★ 5

👍😃

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★ 1

Save your money and head to another gym or spend a few dollars extra and go to a better one. This one on forest is one of the worst gyms in Staten Island. The amount of machines that are broken and negligent are in another level. On the treadmill you can’t lower the speed, you need to be hitting the button like crazy to lower it, and most machines are like this-broken. Forget the other cable machines always damage as well can’t a day without seeing a machine with a sign. What is worst is that it’s over crowded after they closed down the gym in victory.
Let’s not even get on how dirty the gym is, you find sweat towels on all machines and just empty bottles everywhere.

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★ 5

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★ 5

Miguel at the front desk is so helpful and professional. Place is clean and the classes are great!

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★ 5

I’ve been training with Martha & Rob for 4 years they are the most dedicated & professional trainers I would highly recommend them to anyone looking to upgrade their workout

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★ 5

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★ 3

There is a water fountain in the pool area that looks like someone puked on it a year ago

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★ 1

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★ 1

Mal servicio y muy sucio

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★ 5

Billy and Bryan was great help, will be back here

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★ 5

I can't believe all of the machines in here, they also have a swimming pool. They are affordable

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★ 5

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★ 5

I can't recommend Martha highly enough! As a master personal trainer, she truly goes above and beyond in every aspect of wellness. Whether it's mobility, nutrition, glute training, or adapting to various lifestyle needs, Martha excels in all areas. She tailors each session to meet individual goals, demonstrating not only impressive expertise but also genuine care and dedication. The result is a holistic approach that improves not just physical fitness but overall quality of life. If you're looking for a trainer who will invest in your success and well-being, Martha is the one. Five stars without a doubt!

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★ 5

Best gym on the island, always respectful and kind thanks for the help especially staff member Bryan

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★ 5

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★ 5

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★ 1

Bill who works at this establishment was extremely disrespectful and rude to my mother who is a regular member at this gym. There was a dispute over an initiation charge. He went so far as to call her a liar to her face, raise his voice to her and reiterate to the front desk girl that "She does not need to speak to her. Don't listen to her she's a liar". This is abhorrent behavior and a pathetic excuse for a human being representing this establishment. Management here should be more careful of who they select to represent them.

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★ 5

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★ 5

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★ 5

Great facilities and the staff are nice!

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★ 5

If you are not far away come and train here it is perfect you will find everything you need

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★ 4

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★ 5

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★ 1

One the worst gyms I've been to on the island (which is really saying something). Also possibly the worst LA fitness in the north east. They have nothing here. I've been to most of the LA fitnesses in the tri state area and this is by far the worst. There's no punching bags, no kettle bells, no sleds, no basketball court. They went a year with no yoga mats. It's like the island of misfit toys here. No matter what time of year it's 100% humidity and smells my my dirty underwear after a long run. I don't think they run any HVAC equipment in order to save money. Equipment broken for months at a time. No sauna or steam, and the pool is always closed. There is really no amenities at al

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★ 5

Clean place Nice staff! Billy blue eyes made me smile <3

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★ 5

Clean place nice staff

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★ 2

Convenient for people that lives in Staten Island!location is next to target and cvs and other good stores.this location doesn’t Have towels to give you and the fact that my upgraded plan was to get free towels for workout is unacceptable.they don’t have a juice bar like the other locations.both water fountains don’t work.planet fitness for a $15 plan have everything I’m complaining about ,really trying to figure out what my $60 plan really paying for

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★ 5

This gym is large and has a lot of different cardio and weight equipment. Plenty of parking in the giant lot and is always cool and clean. Billy at the front is awesome and very accommodating to the members.

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★ 5

The gym is super spacious and is packed with really nice machines; a bonus is that their are two of every machine (which is really nice when it’s busy) the gym is clean and super nice! If you ever need any help BRYAN MUNOZ is the man to help/ answer anything! Super friendly and welcoming personality, truly can’t thank y’all enough!

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★ 1

The gym has a problem with machines breaking down and taking a long time to get fixed. Also, the sauna at the Hylan Blvd location is often out of order. I heard that they were planning to remove the sauna, but still charging the same price.

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★ 4

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★ 5

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★ 5

I have been working out at this gym for years now (4-5). I love this place, the place is kept clean everyday. The front desk staff including Hamza are very helpful, they greet you with a smile, and always ready to answer your questions. They have various group classes (including Zumba, yoga, biking) which is a hit. My personal trainer Martha, with whom I have been training for years, is exceptional at what she does. She will become your mentor in no time, will understand your fitness goals and focuses on teaching you perfect training techniques( to stay injury free) if you pay attention. If you take a session with her, I guarantee you will feel the same. She has the potential to change your life, like she has changed mine❤️. I would recommend her in a heart beat.

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★ 5

My trainer Martha is my lifeline to emotional and physical fitness. Her knowledge of anatomy is phenomenal. Her attitude is sooo positive! I love going to training to see my professional personal trainer. Changed my life!

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★ 5

excellent place, great atmosphere, the best trainers, very clean, tidy, many options for classes. ample parking, large gym

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★ 5

Lleven agua

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★ 5

Bill was a nice guys and an amazing person and he helped us with out membership and it was a pleasure

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★ 5

I had a great experience! I went in for a one week pass and they were so kind and welcoming. I got the pass and the gym has great energy.

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★ 4

Would give 5 star but no souna or steam

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★ 5

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★ 1

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★ 3

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★ 5

I hired Martha, a trainer for 6 months at LA Fitness. Martha is very knowledgeable. Each time I met with her, she put together new routines for me. She does her job with passion. She was always ready and excited about our meet. Thank you for sharing your passion with me.

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★ 2

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★ 1

Don’t go here unless u want to have a weird schedule pool closes at 9 some days some days at 10 after a long day at work I just want to swim terrible scheduling

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★ 5

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★ 5

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★ 3

It was ok but flies in the locker room and water fountain in front of locker not working was a bummer.

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★ 5

PHYSICAL THERAPY AT MY OWN PACE

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★ 5

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★ 5

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★ 5

Nice gym, nice people and overall one of the best gym’s on the island!!

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★ 1

Worst gym on the island by far, you can’t even get a basic need of water at this facility the water machine is always down and the vending machines never work I would stay far away as possible from this gym. All the equipment is worn down and there’s barely any attachments most members bring their own. For 50$ a month I would think that a basic necessity like water would be available but no this gym knocks it out of the park for being the worst gym on the island congratulations LA fitness of forest ave

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★ 5

Excellent gym.

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★ 1

Still Leaky ceilings in exercise class area for weeks, drippy ceiling in restrooms with some black mold. Frequently NO hot water.

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★ 3

Decent all-around gym.
They could fix the leaky ceiling where the classes are considering the cost that members pay for the gym.

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★ 1

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★ 5

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★ 3

Missing pin for machines . A bunch of machines don't know.

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★ 1

I’ve been coming to this gym off and on since it opened it was a pleasure coming here I still do but I’m very disappointed at least 7 to 8 treadmills are always out of service half the machines are either missing pins for the weight so you have to pull it off from another machine. the fly machines are always out of commission and when they fix them a week later there broken again there upkeep in this gym is horrible. and I’m one of those people who don’t ever complain but it’s a little frustrating every time I come that there’s another machine broken that I can’t work out on.the bathrooms a whole other story disgusting I pay 40.00 a month I’d expect to come to a gym and not worry about hygene and broken equipment

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★ 1

Yoga around the Bucket!
For alost 2 month the studio's ceiling continues to leak
Despite bringing this matter to attention, no actions have been taken to address or prevent the issue.
Please fix the ceiling!

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★ 1

I recommend that General Manager by the name of Nathaniel (no last name provided) work on verbal communication skills via telephone.

As a customer/member of LA fitness for many years I was spoken to with a lack of respect and honesty like I was an inconvenience. I expressed my exigent circumstances as to why I cannot cancel my membership in person or by mail but Nathaniel interjected his personal opinion on the matter and said that I thought I was “special”. I do not have any disabilities but thank you for the assessment.

Furthermore, Nathaniel chose to raise his voice on the phone as if I could not hear the information that was being given to me. This manager is engaging in unethical business practices and complaint has already been filed with the Better Business Bureau and the Federal Trade Commission.

Overall, an okay gym but a GM that internalizes my frustration in the membership agreement and takes it personally.

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★ 5

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★ 4

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★ 5

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★ 1

Facilities have been filthy for weeks. The entire gym is wet, water dripping from the ceilings, condensation on the walls and wet/ slippery floors. The small dumbbells are locked up and the large ones are unorganized and impossible to find the weight you need.

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★ 1

Hot water not working for over 2 months...

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★ 1

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★ 3

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★ 5

Manager makes it the best time to work out every day. I do suggest they invest in an inner and outer forearm machine

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★ 1

2 months without hot water. They just keep saying their working on it.

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★ 5

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★ 1

Still no hot water. It’s been like a month and a half

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★ 5

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