★ 2

Horrible club with even worse management one of the women there I think her name is Dina was so rude. I was gonna sign up, but after dealing with her, I decided not to. I think there are much better options in the area such as 24 Hour Fitness just down the road

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★ 5

I don’t understand all the negative reviews. I’ve been a member for 3months and come every day and it’s always been a positive experience. I always see workers cleaning, and any times machine were broken they were fixed within a week. The classes are good and the trainer are very knowledgeable and encouraging. If you come during the busy hours 3-5 it’s obviously gonna be busy but I find it’s very spaced and I enjoy working out in the private rooms.

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★ 2

loved the gym so much at first but had a shocking interaction with one of the fitness instructors… i was trying to leave the studio area as i had the highest membership and she got all up in my face pointing her finger at me telling me to go all the way around to the other exit (meanwhile i was like 5ft away from the door). also they blast the music and shout so loud u can hear it in the locker rooms. just left a sour taste in my mouth and i haven’t been back since . also even when i first signed up months ago it seemed like i was a bother to the manager, like why even work there if you’re going to have a bad attitude?? not all of them r like that though some of the employees were very sweet

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★ 1

Everything is unorganized and there is not enough equipment. 90% of the people don’t wipe anything down. The dumbbells are not labeled on the rack so they’re all over the place. The are 3 D handles in the building (just counted today because I couldn’t do cable flys). All of the handles are busted and not replaced. Equipment is old and beaten up. Not even tape on the exposed cushion. Just overall a terrible place that’s horribly run.

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★ 1

Can’t enjoy my workout when the gym is 20 degrees.

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★ 1

This gym is legitimately a scam. They offered me $25 a month as a first time sign up and suddenly doubled the price. Their excuse of the doubled price is gym improvements without any clear improvements other than opening a second gym that you don’t have access to. Bars and equipment usually missing and other members bring to rooms not all members have access to limiting your exercises. There is usually one to two machines out of order. When I brought up my concerns the manager was dismissive and condescending. Instead of offering a resolution I was told via their contract that they have the right to change the pricing at any time. Would not recommend.

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★ 5

Clean!

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★ 1

Well, WORST Weekend hours. besides the crowds of immature teens, the bench bars spin, and there isn't much of a selection. Just a bunch of average machines spaced out, offering no privacy. If you want privacy you have to pay extra oh, for some stupid room that's available everywhere else. The only saving grace is the sauna, a sauna that could only fit three people. The locker room is so small you're likely to turn around and have a weird experience by brushing up against another man. Also for the price it sucks , they hit you in fees and don't give law enforcement or veteran discounts. I am not renewing my membership.

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★ 1

I was a member for a little under a year with a Level 3 membership. I attended the Yorktown location which was decent. It was clean but there were constant VISIBLE problems such as several leaks in their ceiling, machines broken, etc. I was originally told that with a level 3 membership I can visit ANY of the locations including the Pelham Bay location. One day I went to visit the Pelham location with my boyfriend and baby because they have a daycare (which I found ideal for us and our little one). When I went swiped my membership card the lady in front desk told us we couldn’t work out at that location we could only work out at the location that I had signed up with (which was Yorktown). I asked her if she was sure because level rep at the Yorktown location said I could go to any! She said absolutely not and we were declined from even working out .. so we left it Not sure if it was a racial issue or just no communication between their locations.. Long story short I emailed corporate but they didn’t seem to care and said I could in fact work out at the Pelham location and their rep was wrong. Anyways , THEY’RE BETTER GYMS AND FRANCHISES, level 1,2, And 3 membership isn’t worth it. GO SOMEWHERE ELSE

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★ 1

I started here before Covid then stayed 3 years, back then the gym was kept clean, it was never too crowded, there was always room to workout and not a lot of classes in the private area. It was a real gym not just high schoolers who go to mess around. Staff was much friendlier too. The past two years things went downhill. This place became too crowded too many classes and rude front staff. I decided to place my account on hold while I found a new gym and they told me there was 30 day notice and they still ended up charging me after that.

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★ 1

They take an extraordinary long time to fix anything and this is widely known by many people who go here, multiple machines malfunction and or don’t work they take over 6 months to fix, for 40$ a month you would expect some level of care for the facility!

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★ 5

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★ 1

I moved out of state last year and they “cancelled” my membership but continued to charge me for a year now. And everyone seems confused I cancelled with Deena who blames it on the 3rd party billing they use and you call and it sounds like you’re basically underwater talking to someone who can’t even understand you. I’ve read previous reviews of the same issue here.

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★ 1

Called to have my account frozen due to medical reasons , was told I would get a call back from the manager and never did. Spoke to Dina the manager today who was EXTREMELY RUDE and not helpful. Sounded like she was annoyed to do her job or that I was bothering her, asked if I could speak with someone else and was told “NO”. Thought this was a nice gym but the staff is horrible and extremely rude. Not worth it when spending almost $100 a month

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★ 1

They will kick you out of the private rooms (that you pay for to be added to your membership) so that the instructors can lead their classes and blast the music so loud that you can’t hear your own music in your headphones across the gym. Instructors are rude and demand you vacate the space in the middle of your workout so they can set up for their classes 20 minutes in advance. No one seems to care about the volume of the classes music or those who complain about it.

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★ 5

We enjoy this gym. It’s never overly crowded and they keep the place up to date. Basically always clean and the employees are friendly. Fellow gym members mostly respectful and not being obnoxious bros. Thanks for making regular improvements, level team!

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★ 5

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★ 2

I've been a member since 2021, but over the past year, the quality has noticeably declined.
Cons:
Only 2-4 lockers are usable; the rest are either locked or broken.
The showers are in poor condition.
The prices are too high and don't seem to reflect the quality or services offered.
You need to be at least level three to participate in group classes. It would be a smart move if you could do a drop in class/ trial.
Sometimes, you're unable to use the small workout area because it's occupied by a class. It's frustrating to pay so much just to be kicked out of a space.
You have to bring your own equipment (e.g., bands, grips, etc.).
Despite informing the owner or staff that I'd be away for military service and needed my membership paused, they continued to charge me. It was eventually resolved, but it took some time.
Pros:
The trainers and staff are friendly and some are genuinely helpful, offering advice on how to train properly.
I'm currently looking for a new gym.

Source: Google

★ 5

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★ 1

It is blatantly clear the owner of this place does not at all care about this business, the sauna is filthy, the machines are always broken and take months to fix, this place is so ghetto I see members bringing their own attachments to use at the gym, I’ve never seen that in my life.. if you’re the owner reading this, you should be embarrassed to call this your business, take some pride in your business. My absolute biggest complaint about this gym is how they utilize the space. After retro closed, I’m sure membership subscriptions skyrocketed and the volume of people at level now, they simply can not accommodate. A large portion of the gym is dedicated to a “private fitness” area that requires the top level of membership. During peak hours, that “private” area has 5-10 people in it and the general area you can barely walk through, and that’s the honest truth. I’ve been at the gym around 5/6pm and not ONE piece of equipment is available for 10-15 minutes at a time, it’s a nightmare. 24 hour fitness is set to open in the JV area around April, and if Level does not expand into the AC Moore location next door, they will loose a lot of members, I know I will be one of them. That gym simply cannot accommodate the number of members it has. Way too packed

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★ 1

HORRIBLE.!!!! The management let Adolfo go..(spinning instructor), months ago.
. Amazing instructor..!!!!!
Big mistake.,!!!!.I left Level fitness because of that!!!
NoW trying to see if I should give a 2nd chance to this gym...BUT. no spinning classes in the morning.. during the week..
. Absolutely HORRIBLE!!!
WHO MANAGES THIS GYM????
WHO OWNS THIS GYM!!!
BOTH SHOULD BE FIRED!!!!!

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★ 3

Pros: Clean gym , good equipment , woman bathroom clean. Equipment always organized .friendly staff and helpful.

Con:
The amount of money you pay , their classes are extremely loud . Instructors are screaming even though they are on mics .
They should sound proof studio 1 or have instructor lowered mics.
Pple that are working out near by should not be placing their volume very high .
As well , if we’re paying additional fee to get into studio 1
Instructors should not be setting for their classes an hour an advance . We need the space when the gym pack in the afternoon.
- slow on fixing machines .

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★ 5

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★ 5

Joe Goffredo is an amazing employee. He is always so kind and welcome when we come into the gym. Very helpful when we have any questions or need help.

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★ 5

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★ 5

Excellent personal trainer, Megan. Gives detailed feedback and taylors session to individual specific needs.

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★ 5

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★ 5

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★ 1

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★ 5

Great gym friendly staff and very clean

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★ 1

I took a year off here and went somewhere else. Before I left, the gym had many broken machines that I was told would be fixed shortly. That was never the case. I just came back here and the same machines are broken which absolutely baffles me. One of the cable machines is always breaking down. When I needed to do flys on the machine today I couldn’t so I asked the front desk if I could go into the blue room to use the cable machine in there. They told me that it would be unfair to the people that pay to be able to go in there and that I would just have to wait for the machine to open. There wasn’t anyone on the machine in the blue room. And for them to say that paying $40 a month plus a fishy yearly fee isn’t enough to use the blue room for one workout is mind boggling to me. The customer service here is atrocious I wouldn’t get a membership here if you have other options.

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★ 5

I normally go to the one in Pelham, but Yorktown location is great as well, and it's 2 mins away from my weekend job😁

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★ 5

EXCELLENT !

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★ 5

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★ 2

Lots of Highschool kids who don't know proper gym etiquette, no sense in paying for the highest membership when people just sneak people into the locked up personal training space, barbells are beat up and rounded off, no one puts weights away

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★ 5

Best club in this vicinity

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★ 5

Just joined it doesn't open until April I'm excited

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★ 5

I have been a member of this gym for a year now, I have had nothing but a positive experience. I have the premium membership which gives me access to the studios, classes, sauna, salt room and now tanning. I feel that it is a great value for the money spent. Additionally, I take personal training sessions with Christine and also take her classes. I find her to be a genuine, caring, smart and well educated in her field. Over the past year she has pushed me to improve my health and fitness and supported me and celebrated all of my accomplishments with me. (sometimes more than me!) She encourages me to work hard and has helped me through injuries sustained in a car accident. I have also gotten to know some of the other trainers and taken other classes and I find everyone there to be kind, genuine and well educated in everything they do.
I see the hard work they all put in to put together the individual training as well as the group classes. Much time and effort are put into each class design to ensure we all get a challenging workout. It is a time-consuming effort for them to put together a comprehensive program for us. It takes effort to set up so everything is ready when 30 to 40 people walk in ready to work out.
On the downside, if I had to share what I have found frustrating is that there seems to be a sense of entitlement and lack of respect by some members of other members and staff. I see members leave weights, mats, benches and other equipment laying just where they worked out without putting anything away. I have seen such a lack of respect for others and equipment and it is unfortunate this happens. I have witnessed people actually moving the equipment set up for a group class and not return it to where they found it. I have gone around to put items that I have not used away so that I can have an uncluttered space. I have read some of the reviews here mentioning things are out of place and messy. Perhaps if people took the time to clean up after themselves it would be a more pleasant environment for everyone to enjoy. Afterall, your mom does not work here- clean up after yourself. As far as anyone saying ANYTHING negative about any trainer that works here, perhaps they should do some self-reflection. Nothing but props to everyone who works here. Keep doing what you are doing!

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★ 5

KEVIN THE BEST. I RECOMMEND HIM 100%
FULL OF ENERGY AND POSITIVE ENERGY 👍👍

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★ 1

The gym there is okay, the people who work out there are nice. The Equipment is constantly broken and it takes forever to get fixed. The management there is terrible though. There is instructor on Saturdays who is really rude. Saturdays get really busy there and so it’s nice to pay for the premium membership to be able to work out in the studio. Well not so much because From 7-10am you will not be able to use the studio to get away from the busy crowd. You are paying for the premium membership for no reason. There is a class scheduled from 9-10am at the studio which his awesome however the really rude instructor arrives at 7am to “set up” and renders the entire space useless from 7-9. She is so rude and gave me a big attitude when I nicely asked her why She lays the equipment out all over the place as early as 7am when her class doesn’t stairs till 9. She got so upset. I told her that It’s honestly a huge liability. I have almost tripped and fallen several times over the equipment she lays out. I tried to speak to her nicely and she rudely told me that it’s because she doesn’t have time to set up before her 9am class because she teaches an 8am class downstairs and that I didn’t understand how difficult it was to do what she did. When I gave her a solution and asked her why she doesn’t have the rest of the crew and management help her set up before the class starts she smiled and told me “I didn’t understand”. I said okay and asked her if maybe she can have her class help her set up 5 minutes before. With over 40 people in her class it would take less than a minute or two to get it done. she basically told me I was being to much and to go complain to management and leave her alone. Before I even got a chance to finish my work out and go speak to them management came up to me. she must of went and spoke to the manager and told them a completely different story because they came to me and told me that I was wrong for speaking up and that unfortunately there’s nothing they will do. I told the manager several times this is a huge liability leaving the un used equipment all over the floor that someone can get injured and sue them. He said that’s fine just laughed it off and told me that if anyone got hurt they could just sue them. It’s absolutely ridiculous that they would take this approach. we pay extra to be able
To use that room, if your class starts at 9 we should be able to use it with out having to worry about it. If anyone ever gets hurt there because of that reach out to me I have videos of their negligence. No un used gym equipment should be laid out on the ground for hours when it’s not being used.

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★ 5

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★ 5

Good gym but the bathrooms are disgusting

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★ 5

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★ 5

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★ 3

Dirty. When you are one of the first people in when it opens and the garbage pails are full and there’s paper on the floors of the bathroom & sinks are clearly not cleaned, it’s a concern.
No one cleans from the night before or before opening so when you open on a new day it’s a clean? And the hours on weekends many people work, why open later and for those that are off and have family functions & things to do with the kids it would be nice to get in & out early.

Source: Google

★ 2

I am new to the gym, and I already have complaints. It’s a nice gym with good equipment, so it’s such a shame they can’t keep it clean. The floors and bathroom are super dirty. There is garbage left around for days. The showers have hair- the same hair blobs are there after days of going to the gym. The sauna isn’t great- it doesn’t get as hot as it should. The shower water takes about 5 minutes to get even lukewarm. Last week, the man that cleans the gym was not really cleaning. He was casually strolling the gym with his equipment and checking women out- extremely uncomfortable. I haven’t seen him since so I’m hoping he is no longer there. The floor mats, the 5 that they have, are all torn. This gym is always crowded so I know they make money. There are so many solid people looking for work. Hire decent cleaners. Get new mats. Get a better sauna system. Figure out your hot water situation. I’m the only one showering at 6:15am, why is the water taking so long to heat up? I hope Level Fitness can step it up. This location is extremely convenient for me and my new job location. I give it 2.5 stars because like I said, it’s a nice gym equipment and space wise. If they fix the other problems, it can easily be 4 or 5 star

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★ 4

Pros: Staff is friendly, sauna

Cons: Beverage machines tend to always be broken. Equipment takes forever to be repaired when out of service, music from group classes is over bearing and too loud

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★ 5

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★ 4

Staff and most patrons are friendly and after 1 month I see results!!!!! Wishes: a larger sauna. Favorite place: the Himalayan salt room.....

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★ 4

Great location and lots of equipment
Great atmosphere and staff

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★ 5

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★ 5

I love this gym, it is always very clean. I enjoy the classes and instructors, especially Kevin, he rocks! His classes are always fun and challenging. He is very knowledgable and ensures everyone is doing the exercises correctly! The ability to use the in-body machine is also a plus.

Source: Google

★ 5

Very nice gym , clean , people are kind and respectful .

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★ 5

I just joined this gym. Maybe my standards have just been lowered from subjecting myself to Planet Fitness for the last two years (no shade to PF in general, but the Peekskill one is abysmal), but I love this place. I've had no trouble getting equipment, it's pretty clean, everything looks like it's in good shape. The dumbbells are all racked out of order, but they go up to 100 so I really don't care at all. The PF in Peekskill only goes up to SIXTY. So yeah, maybe my review is tainted by the contrast, but I don't care, I love it here.

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★ 4

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★ 4

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★ 5

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★ 4

Love this gym. My only complaint comes from when they hold their group classes. Some of the speakers are pointed toward the rest of the gym and the instructors tend to adjust their mics wayyy to high. So you hear them screaming even through your own music. Besides that, great place.

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★ 4

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★ 5

I signed up for a membership here in February of 2020 and I have to say the equipment is brand new, it is brightly lit and the vibes are very chill and relaxing. I am satisfied with my money being well spent with my charge of $39.99 being a recurring payment. The staff in there are very nice people. I highly recommend becoming a member. It is very close to my house and I go there whenever I want. Ignore the bad reviews guys, people just talk smack because they are grumpy :)

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★ 5

Super clean and friendly workers. I signed up after the tour

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★ 5

Amazing gym with lots of equipment to use. The staff is super friendly and professional.

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★ 1

They just take all of your money they possibly can. They charged me a $40 annual fee after just 3 months passed and when I went to cancel they require “30 day written notice” to cancel so they can squeeze one last payment out of you. Ridiculous.

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★ 5

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★ 3

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★ 5

Love my gym 🏋️‍♀️

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★ 5

I joined Level last week, so far I love it, well worth the money nice clean place with great equipment.

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★ 5

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★ 1

Very disappointed with the level of customer service we received from their cancelation department. My son left for college and told them at the front desk to cancel his membership before he left in August, no one told him he had to email or put it in writing. So September rolls around and we get charged so I tell him again to call and cancel. Instead of waiting for him to call I called myself and they told me it had to be in writing. So Oct 2 I put an email out to them cc'ing my son saying please cancel our membership. They replied with he has to request it even though he was on the email chain. So it took them 3 days to replay that to me. So now because it's October 3rd they told us we have to pay on October 29th and our membership is good till end of November for a kid who left in August. REALLY! You can't cancel now and not charge me another month???

THIS is poor poor customer service!

So for $39 they lost a member who would come back in May and rejoin till August again. Tell me how that makes sense?

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★ 3

It's ok for the most part, but the major downside is that most of the lockers are almost unlockable. I wished they'd get new locker locks or just let us bring in our own locks. And it just need some minor repairs on a few other equipment around the gym.

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★ 5

Great Workout Experience 💪

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★ 5

OUTSTANDING! Great selection of equipment!!

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★ 1

Attempted to cancel my membership in Dec. 2021 through club manager Donna Ragone, who ignored my request and left my membership open.

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★ 1

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★ 5

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★ 5

Great clean safe gym. Also very convenient. 👍👍👍

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★ 1

Very few machines, half of them are always broken. Takes management 2+ months to fix them.

BEWARE OF CANCELLATION POLICY. Unbeknownst to me, I tried cancelling (I had the top tier membership) and they told me I need to give 30 day notice as if this were some type of lease agreement. They bill you for an extra month after you tell them you want to cancel.

Front desk staff is extremely rude….always on their cell phones, they don’t even acknowledge you when you walk in.

DONT SIGN UP FOR THE TOP TIER MEMBERSHIP! They don’t even let you in the extra rooms since there is always classes going on.

This gym is a scam. Go to planet fitness and save your $$

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★ 5

Looks like a nice place, will be joining.

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★ 5

I love this place and it’s always very upbeat. I wish they would give the best instructor Christine more classes she is actually the only reason I’m still a member. She puts so much thought into all of her classes it’s always something new. Don’t get me wrong I’ve taken other classes and they are fine but, seriously she is a killer spin instructor and doesn’t have class!? Want your members to go up do yourself a favor and give her more classes! And I’m not the only one who feels this way. You want to feel welcomed when you walk into a class and the other instructors make you feel like if your not part of there click then don’t come… I’m also part of ClubFit so staying here says a lot about the cleanliness and the massage chairs are amazing! Great little sauna too! Hope this helps but for the price you get everything you need at this gym.

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★ 5

First time back sice last November
Will be going at least 3 times wk

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★ 5

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★ 5

Dude Ruslan is an absolute stud. Definitely deserves a raise no question. If you see him at the front, let him know he cute. Also tell him to hit chest. He forgets sometimes. Thanks for reading!

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★ 5

Clean, Convenient, machines in excellent condition. People are nice . Like everywhere today, some great bodies!

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★ 5

I'm going to join soon

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★ 5

Clean, friendly staff and great work out instructors.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

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★ 2

Went in there today to find out that there wasn’t anyone wearing a mask. They told me it’s on the honor system. According to the state mandate unless you are requiring proof of vaccination which your not then everyone should be wearing a mask. Not for nothing for someone that works in healthcare this is an insult. It’s nice to know that your business is not doing their part to help out.

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★ 5

I tried the club for 2 days so far with a 3day free pass and I am impressed with the hydromassage chair. Wow wow wow! The Himalayan salt room is very relaxing and the sauna is very clean with no sweat spots on the wood and it even has a timer. The lockers are awesome because you don't need a lock just create your own 4 digit password and lock it. Pretty cool! All up to date work out equipment. Very nice customer service and staff. There is also a coffee bar. Overall it is very nice gym and you can check online the capacity of people that are in there so you are not going into a crowded gym. It is also very clean which is important.

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★ 1

DO NOT SIGN UP FOR THIS GYM. I have tried to cancel my gym membership and they are giving me the run around. Telling me the only way to do
It is via emailing Deena and she is on maternity leave. How is that helpful. I have emailed her and no response. So there is no one else besides her who isn’t even working?!! Total b.s!! Call your bank and stops payments because that is the only way to get out of your contract

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★ 5

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★ 5

So happy i left planet fitness to join here! Better machines, nicer changing room, and i love the classes

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★ 1

The worst gym ever especially when it comes to canceling. They charge all these fees and rope you in. Stay far far away!!!

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★ 1

Went there today to check the gym out and maybe sign up. No promotions!! The desk girl said the manager isn’t there to make an offer. Huh Mafia?? I asked if i can train today before making a commitment. She said yes for $25 . What? The monthly cost is $39 why would i pay that much for a day pass. She said it’s a cozy place so that’s why their day pass is so high. A cozy gym? I just had to smile and leave. I’ll go check into 24 hr fitness which is twice the size end less cozy.

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★ 1

If I can give a 0 star I would,. bathroom with dirty underwear..ran out of sanitizer and poor management

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★ 1

Will make you sign a contract without telling you or showing you. Won’t tell you until they send you documents afterwards. Then will not let you cancel on your “no-contract” membership without significant fees. Not professional at all. I don’t usually leave reviews but this management is absolutely awful.

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★ 1

I wish I could put negative stars for this review..When I signed up pre-pandemic I was very specific when speaking with membership agent. Speaking to both my boyfriend and I the rep said NY state law prohibits auto renewal and guaranteed when the membership was over in one year I would have to renew in person. Saw on my credit card statement Level was still charging me after the one year. Called and spoke to the " customer service manager" was told sorry they told you that but that is not what the contract says sorry you can give your 30 day notice now. Level has been automatically deducting fees for over a year while I have been using my home gym and a more local gym. The "customer service manager" just kept on speaking over me when I said this is poor business practice. She then said I will cancel your account now..I said that's the least you can do after misleading customers and having a years worth of my money with no service rendered. Looking on the bright side I am now in a much bigger and cleaner new gym where the employees are actually considerate and friendly.

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★ 5

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★ 4

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★ 1

I wish I could give this gym zero stars. No matter what time you go it is always insanely crowded. They never mention a cancelation fee and there is no privacy anywhere in this gym. They advertise it well, making you think it is bigger than it actually is. This gym is not worth your money and the environment is consitently full of creepy people who will constantly stare at you and make you uncomfortable.

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★ 5

Excellent

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★ 5

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★ 5

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★ 5

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★ 1

I do not recommend

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★ 1

If you wanna catch Covid go to this gym!! I am a nurse and it is insulting seeing most of the staff with their masks under their chin!! Unprofessional and disrespectful !

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★ 2

I don’t see why this gym is “popular” in the eyes of the community. Too small and impossible for you to use the bench , squat rack or even the deadlift platforms .The staff sits around on their phones and does not even get up to check around the gym if people are wearing their mask properly. I’ve seen countless number of people maskless or even wearing it around their chin. I just don’t see where the hype is about level. Where’s the manager in all of this ? To tell his or hers employees to actually be doing something instead of horsing around. During a pandemic you should be on top of everything , god forbid someone was to catch covid because the lack of reinforcement from the staff about the mask and the sanitation. I deem this so called “popular gym” to be unprofessional and overrated.

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★ 2

I really wish the staff would walk the floor every 10-15 min and ask people to wear their masks over their noses. Westchester Cty cases have dropped but the overall risk level is still very high. So many people there pull their masks down. I wish they would enforce the rules better.

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★ 5

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★ 4

Excelente

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★ 5

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★ 5

I took a complementary personal training session with Mary and this woman is AWESOME! She listened to all my limitations and helped me put together a really awesome workout. I'm not usually one to spend a lot of money on personal training. BUT, this was exactly what I needed! Looking forward to working with her again!

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★ 5

Great experience. Great value. The staff welcomes you on the way in and are eager to help. Very clean. Has a custodian constantly moving about, mopping and wiping things down.

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★ 5

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★ 5

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★ 1

When I tell you, do not sign up at this gym, I mean it. For one, you are paying a premium for the minimum. There are a total of 2 benches and if you even think about hitting chest on a Monday you might aswell turn your car around. Small, crowded, half the cables are broken. I started going to 24 hour fitness a month after and never looked back. Tried cancelling this membership, but it is run through a third party that doesn’t know what’s going on and asks for 150 dollars to cancel which is not stated in any contract signed. Call your bank and tell them to stop all future payments and never look back. Awful gym.

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★ 5

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★ 4

Excellent Gym

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★ 3

Equipment is great, but the patrons are the true downfall. Lots of young kids that have ZERO gym etiquette. More like a fashion show than a place to work out.

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★ 5

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★ 1

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★ 1

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★ 4

Very clean. Great staff.

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★ 5

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★ 5

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★ 1

Convenient gym but spin classes were difficult to book because they filled so quickly. Tried to cancel our membership in January but it’s not handled in the gym. Went through the cancellation process and have still been charged for the last two months. It’s impossible to get someone to help with the process. Very frustrating!

Source: Google

★ 5

I njoy going to Level Fitness it's help my day after working out.

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★ 3

Great gym but as others say it gets too crowded and no enforcement of the rules. Seems like a high school gym at times with all the kids talking in crowds

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★ 5

WOW!!! Great Club and Great Exercise Equipment. Love this place.

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★ 3

To start ,i gave it 3 stars because it has the potential to be a very good gym. I came over from retro fitness with a ton of other members from there. Since then management has done nothing to improve conditions to accommodate the signifigant uptick in membership. Management has moved equipment from the main floor, in particular a Smith rack and put it into one of the classroom studios which now basically no one gets to use , because there’s always classes in there and it’s basically collecting dust. I brought this to an employee’s attention and he basically gave me an attitude and said all other gyms only have 1 smith rack ( good answer lol)also a squat machine broke and was removed & replaced with nothing. They ordered to 2 giant dead lift platforms that is unnecessary and unfrequently used. Basically there is not enough equipment to accomadate the amount of members the gym has. There isnt a hack squat machine or a free weight seated shoulder press bench ( both very common in all real gyms ) . I hope ownership knows whats going on here before its too late. The area is full of people who are smart consumers and know better, its only a matter of time before this gym winds up like retro.... closed, due to poor management.

Source: Google

★ 5

Clean, friendly and excellent gym instructors.

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★ 5

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★ 5

Convenient hours, clean, friendly staff. Not cost prohibited.

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★ 5

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★ 5

Clean location and friendly staff

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★ 3

It’s a nice new gym with all the equipment and machines you could need but as mentioned in other reviews, it gets way too crowded and the space is not optimally utilized. More room should be created for free weights in my opinion because the current free weight area is always congested.

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★ 5

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★ 3

Good

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★ 5

Great equipment! Lots of members that are serious about working out! Very motivational!

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★ 4

Nice and clean, quality machines/weights and good staff. One star off for the diminishing quality of the atmosphere as time goes on - management should enforce some general rules and what should be basic gym-etiquette.

Very excessive cell phone use lately on the floor and tons of people working out in large groups that take 45+minutes on machines/racks at a time. Too much for a quality gym.

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★ 5

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★ 5

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★ 5

Great gym great equipment everything you need to get in shape

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★ 4

honestly, this place is really depending on what you make of it.

All the prior reviews are true but, you do have to realize that the cortlandt manor/Peekskill area is lacking gyms besides planet fitness. I’d rather drive here than to the mall.

Yes, it is busy but it depends on the time you come. Obviously from 6-9pm is going to be busy because that’s prime time, same goes from 8-10am. But, if you’re willing to get up a bit earlier or go to bed a bit later this can be avoidable.

As for the amount of people who come here, the facility is spotless. Unlike previous gyms I’ve been apart of, there is someone constantly cleaning, sweeping and wiping down the machines.

People complained about the locker rooms, but you have to realize this is a commercial gym for the most part... not club fit. I love that there is lockers that have locks built in, private showers and a SAUNA. The sauna is small but every time I’ve gone there’s been 2-3 people in it for 10-15 Max

My only real complaint is the layout. I absolutely hate where the dumbbells are located. It is like no matter what you are on top of someone because of the L shape that it is in. Towards the busier times it is almost impossible to get back there because of the shape and dynamic of that area.

So is level the best in the area? Up to you to decide but a lot of what this gym has to offer is what you make of it. Many of problems can be avoided by using common sense and maybe altering your gym schedule or routine.

Source: Google

★ 1

Friend signed up for a month while visiting his friend and they are charging him every month, the worst gym, not recommended

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★ 1

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★ 1

Stolen money from all of my friends and students account, not good and very unprofessional.

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★ 5

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★ 4

Great place to workout

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★ 5

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★ 3

Not the best, not the worse.

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★ 5

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★ 5

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★ 5

Great classes

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★ 5

Great gym

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★ 5

Excellent facility. Childcare is the one thing missing and that's okay. There are other benefits to being a member such as classes cleanliness and staff. They really need a Bicycle Rack outside!

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★ 5

Can be crowded sometimes.

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★ 1

Worst gym I've ever been to. It's constantly over crowded, they make it seem way bigger then it is on the website and they make the contract seem like it's a monthly membership when they sign you up for a year long membership. Worst experience I've ever had with I gum I would highly advise never to go.

Source: Google

★ 5

Fun place to work out

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★ 5

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★ 5

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★ 1

I tried giving this gym a chance and after 2 months of being a “tier 3 member” I’m going to have to say this is one of the worst gyms in this general area..

It doesn’t matter what time of the day you go it is always crowded. There’s always teens hanging out on machines for 15 to 30 minutes or more just hanging out on their phones etc.
The employees should be regulating that.

I’ve lived in this area for well over 20+ years and I’m going to be honest with you there’s several gyms that give you more bang for your buck.. Oo and for veterans and law enforcement... this gym might as well give you the big middle finger.. no discount. Listen clubfit, UFC gym in mahopac and a few others even the one that got shut down because this joke of a facility opening (snap fitness) gave discounts to the people who serve their communities .. Id rather just pay the termination fee in my contract and sign up with any of the others I mentioned because this place is trash at least snap was 24/7 and I refuse to join a planet fitness.. these guys better do better and figure something out because everyone that I’ve spoken to at this gym like the serious people going there to actually work out are going to end up leaving.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

I’m the owners daughters friend

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★ 5

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★ 5

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★ 5

Love this place, super clean, nice staff, all the greatest equipment.

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★ 5

Amazing gym. Friendly staff and trainers. They have a LOT of equipment and the classes are fun.

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★ 1

Read the fine print of your contract. I signed up before the gym opened and apparently if you sign up for their tier 3 access once, you never can downgrade to a lower tier (less money) nor will they allow you to cancel your membership. You are forever locked into paying their tier 3 price for 12 months, no exceptions.

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★ 4

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★ 5

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★ 5

Great gym, awesome atmosphere. Everyone is there to do their own thing. Lockeroom is spotless, and the Level staff is personable and professional. What a great experience. Awesome spin classes and the equipment is brand new! Can't go wrong. Give it a try.

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★ 5

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★ 5

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★ 5

Solid Gym, all new equipment. Classes are on point. For the money you pay you get exactly what you want.

Downside —-> wish there were towels, other than that the gym is gold!

Great stuff 👌🏽👍🏽

Source: Google