★ 1

I’ve been coming to Lifetime Fitness for 8 years. Started as solo and then got my family enrolled throughout the years. I’ve never experienced anything like what happened recently. We pay nearly $900 a month for our memberships and our three kids’ swim classes, so we’ve always expected — and usually received — respectful treatment.

This past Sunday, my kids were running late for their swim class. When they arrived, my wife rushed them inside so they wouldn’t miss more time, planning to return immediately to the front desk to scan in. We were even planning on enrolling our youngest daughter to swim class that day as well.

My wife also had our Nanny with us as helper who was also considering enrolling her own daughter in the gym and its programs, so she joined us to see how everything worked. Unfortunately, what she witnessed ended up convincing her not to sign up at all.

At the front desk, the receptionist, Sharon, stopped my wife very abruptly and insisted she scan in first — despite her clearly explaining that the kids were late and she would come right back. She said “I don’t care” and even made her pull all kids out of their class and bring them back to the front desk just to scan in. When she explained that our family has been a member for 8 years and fully intended to follow the process, she responded with, “If you’ve been coming here this long, you should know how to follow the rules,” followed by, “Maybe you should arrive on time next time.”

Our Nanny was shocked and even asked us why we pay so much here just to be treated this way.

My wife asked to speak with a manager — something we’ve never done anywhere — and Cheryl, the manager, came out. Unfortunately, she immediately sided with Sharon and made them feel unwelcome rather than heard. The entire interaction left them feeling disrespected and uncomfortable, and it genuinely made my wife question whether they were being treated differently for racially motivated reasons that should never play a role in customer service.

In eight years, we have never had an issue with anyone at this club, but this was our first time interacting with these two staff members, and the experience was deeply disappointing for both me and my family.

Sadly, Lifetime has lost a long-term customer — and a potential new one.

Source: Google

★ 5

Happy to be back at Lifetime as a member, and grateful for Kenny for being a true stand-up guy. I’ll admit that some of my past frustrations were misdirected toward management, and I really appreciate that we were able to sit down, talk it through, and get back on the same page. Grateful for the professionalism and the way everything was handled.

Source: Google

★ 1

They got a karen working as receptionist and if you ask to speak to a manager even bigger Karen comes out. Horrible customer service. Spend your money somewhere else.

Source: Google

★ 1

Truly is not the great athletic country club as it used to be. Used to love going to this location. Within the last year, lifetime garden city has been over crowded, dirty, and lawless. There is no rule enforcement. During peak hours it is impossible to ever get the machine you need. The one good thing about this location is the classes and instructors. Several people I know have had items stolen from their car and even a smash and grab. Lifetime takes no responsibility. I rather take the extra drive to Lifetime Syosset where it actually feels like a luxury gym.

Source: Google

★ 5

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★ 1

Super overcrowded. People have minimal self-awareness so any workout can be interrupted by someone merely staying inappropriately too close. No parking. Only thing that’s decent are the fitness instructors but all of he good classes it’s impossible to sign up. No policy on people taking videos so everyone is filming themselves whether it’s yoga or cycling🤨😒

Source: Google

★ 4

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★ 5

I am very grateful to the staff members who helped me find $200 cash lost in the pool area. My wife even said she didn’t expect to get it back. Thank you and much appreciation!

Source: Google

★ 1

THE DAYCARE IS NOT SAFE . My child under one was abused at the daycare unprofessional daycare , when you sign up the facility looks nice and almost worth the money , the staff unprofessional, they do not have your kids safety as there first priority, do not trust these people with your kids as my baby under 1 was abused at there daycare , you are paying premium prices for a daycare you can not trust , it looks nice but do not trust these staff members with your child , especially Donna who was suppose to be watching my infant under one and let my baby get abused by somebody else there , and the daycare manager ms Jackson who did nothing about it just tried to dismiss me was completely rude and unprofessional they have a lot of upgrading to do as far as staff members when I am paying premium prices I expect a premium service not a planet fitness service , dirty , unprofessional, not safe for your children , save your money and go to equinox or a different gym this is not premium, towels are always dirty , staff members are rude and unprofessional and most importantly they do not care about your safety especially the children

Source: Google

★ 5

I was just there and I truly loved how organized and clean everything is! I can’t emphasize how nice and helpful Kenneth, (the general manager) was with us! Truly recommend.

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★ 1

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★ 5

Excellent training. ☕️

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★ 1

Upgraded to lifetime fitness this gym refuses to let me cancel my membership

Source: Google

★ 1

It’s 80 degrees outside on September 28 and I arrive to find out you’ve drained the pool & hot tub already and aren’t letting anyone outside to even sit on lounge chairs? I pay $260 / month for this nickel & dime behavior? No thanks.

Source: Google

★ 1

Absolutely the worst gym experience. The front desk is unprofessional, rude, and even threatened to kick me out after two years as a loyal member. Policies are applied inconsistently. When I asked for a manager, I was lied to.
No respect!
No transparency!
No accountability!
Save yourself the stress—this place only cares about replacing members, not serving them.

Source: Google

★ 1

I can’t believe this gym is called lifetime this location is absolutely disgraceful. This place is dirtier than planet fitness you come here for a workout and you feel absolutely disgusting. It is so dirty here I told them countless times if they need somebody who can actually clean I will clean for the membership. scuff marks all over the floor squat racks look like they haven’t been cleaned in one year and on top of that I found a piece of gum in the sauna for $290 a month. This is absolute crime. Whoever pays $290 a month for this is getting taken advantage of. The only location that is worth this amount is Syosset the cleanliness of Syosset dominates the cleanliness of Garden City. The most I will give this location is two stars it’s absolutely dirty and needs a deep cleaning. Hot tub is also broken and making weird noises. They need to drain the whole hot tub and scrub the walls of the hot tub. I have attached a photo of the conditions of the hot tub. I’ve been to almost every single lifetime, including the ones in the city, and none of them are as dirty as this place this is looking like a LA fitness. The cost of the membership for the quality of this gym is insane and makes absolutely no sense. This dirty filthy gym makes me wanna quit and go back to push fitness new Hyde Park. That’s only $50 a month and is much cleaner. Thank God For Syosset, location or else I would have quit a long time ago. Very sad because this location is so convenient and has so much potential, but they do not know how to maintain this facility. The GM is not doing anything seems like he has no interest in maintaining this facility.Please communicate with Syosset and have their cleaning peoples come here because the people cleaning here are not doing anything and it’s ruining the lifetime image.

Source: Google

★ 1

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★ 1

Manager was nasty. Just wanted to workout for the day from traveling and she refused to accommodate.

Source: Google

★ 5

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★ 2

I like coming here but the amount of inconsideration from others and lack of enforcement of rules by staff is a real turn off, people having full volume conversations in a packed sauna, people not returning their weights and leaving towles and garbage everywhere, just the other day a sick person was in the steam room coughing and sneezing so loudly using it as relief from the flu or something very disgusting behavior.

Source: Google

★ 5

Had a complimentary personal training session with Alyssa, who was absolutely amazing! Knowledgeable, fun, patient and a great teacher. It was really an informative session and made me change my outlook on using equipment for body strengthening.

Source: Google

★ 5

It is such a pleasure going to the pool almost everyday and seeing the crew of Liv, Romeo, Leslie, Elika, and Jason they are always so helpful whether it’s filling up my cup with tea or giving me high noons, protein bars and snacks, their customer service is amazing, they are fast and efficient and serve with a smile.

Source: Google

★ 4

Happy to be a member, really nice space and staff.. a few improvements I would like to suggest: 1. The new workspace in the lobby is fine, but I think they should add back in the TV's in the lobby for sports games, etc. The TV's on the 2nd floor are not programmed well or at all for big sports games. There should be a gathering area with a coach and a screen playing a knicks playoffs game or Jets game, etc. You also should add the day of the weeks to your activity fliers... for example, Fri, 9/12 instead of just 9/12.

Source: Google

★ 5

Hands down the best gym to be a member. Great classes

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★ 5

Ada is incredible! My phone was dead and she lent me her charger and she saved me. I was a damsel in distress and she saved me. She is also an incredible worker, her customer service excels. As well as Yvette. She makes incredible shakes and always welcomes with “What’s up queen”. They both always have a smile on their face! The bartender is also incredible and makes amazing drinks. He is very thoughtful in keeping my drinks low cal. He even asked me if I wanted syrup so that I didn’t ruin my workout which was amazing. This ambiance keeps me coming daily! They also always refill my tumbler with a smile each time!

Source: Google

★ 1

破垃圾健身房 也不知道有什么好去的

Source: Google

★ 2

People don't respect the gym. Employees don't enforce enough.
Front desk workers, Brianna and Sharon is the only ones that truly works well and gives good customer service. Rest front desk workers are either rude or don't really take your job seriously

Source: Google

★ 1

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★ 1

Came to lifetime with my friends as a 17 year old. I went to scan the qr code and the lady at the front immediately profiled me and got disrespectful with me all I did was step to the side and fill out the form. She said he specifically cannot come into my gym she even got so agitated her co worker Noah had to hold her back I don’t know if she was gonna get violent but Noah had to put his hands on her to stop her from engaging when I did nothing but be a normal kid. She said this specific person can’t come in, I asked her if she was racially profiling me and she lashed out on me and started screaming in my face. I asked to speak to someone higher up and she got even more disrespectful and basically threw a business card at me. Another note she immediately took off her name tag because she knew she was in the wrong. I hope it was not a form of racism. Something I have never seen before. First and last time at lifetime fitness I don’t know why I was profiled.

Source: Google

★ 5

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★ 5

Jonathan signed me up and was amazing. Recommend the gym and him.

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★ 5

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★ 1

Sharon front end very nasty and extremely unprofessional.i went there as guest with adil who is one of the founding members. But she even looked her members but doesn't care.As customer we expect better front desk.thank

Source: Google

★ 1

For the amount of money I pay monthly I should be able to actually use the facilities. Constantly the outdoor pool (which you pay EXTRA for) is closed or under maintenance. I’ll be going to Syosset Lifetime from now on. Nicer facilities, nicer staff, nicer experience.

Source: Google

★ 1

Source: Google

★ 1

Yo they be mad freaking rude for no reason lmao

Source: Google

★ 3

This is a good gym and I like the upgrades they did to the gym floor however, today when I went in, I was shocked looked like a kids club. I understand kids come here, but I’m pretty sure they have their own locker room. The family locker room. It seems like the woman’s locker room has turned into the kids locker room no more towels no more showers hard to find a locker or space because all of the kids and family’s are in the woman’s locker room. Leaving wet Floaties all over the floor, floor is wet, overly packed locker room not even clean anymore because it’s so hard to maintain that many people because they’re not using the family locker rooms. Kids trying to use the sauna holding the doors open screaming in the showers. I just wanna come here and have a peaceful time in the hot tub and in the sauna they should be using the family locker room. Everybody is in there and they’re not using the family locker room. Coming here for two years The winter is never like this today was a major pandemonium in the locker room. They need to set more regulations and tell people to Use the family locker room because it is unfair to the other people who want to use the adult locker room. Also no visualization of the hot tub outside saw four six year olds taking all the space in the outdoor hotub. I thought it was twelve plus please get this together. This is looking like Splish splash or a kids club Not a luxury gym . Syosset location is not like this As I believe people, their respect more of the regulation of having to use the family locker room, whereas here nobody says anything.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I am writing this to express my deep disappointment, and if I could give zero stars, I would. Along with several friends and their families, we joined Lifetime for some extra summer fun. Our second visit was on Wednesday, July 9, 2025, just two days after signing up for the gym on July 7. That day also marked the beginning of the complimentary swimming lessons for our children.

The instructors for the younger kids (ages 3–7) were absolutely wonderful—kind, professional, and patient while teaching. Unfortunately, our experience with the instructor for the older kids, specifically with my 9-year-old daughter’s group, was unacceptable.

My daughter was placed in a class led by an instructor named Marcus. From the beginning, he started comparing her to another child in the class, shouting things like “Do FOLLOW HER!” while pointing at another student. Rather than encouraging or instructing, he stood outside the pool giving unclear directions in a loud, aggressive tone. My daughter began to frown and grow uncomfortable as he continued to yell at her without offering any constructive guidance.

The 30-minute class only got worse. Marcus looked visibly frustrated and continued yelling rather than calmly communicating with her. The final straw was when I heard him say to a lifeguard, “She sucks at swimming.” That level of disrespect toward a 9-year-old child is not only inappropriate—it is completely unacceptable.

I immediately went to the swimming office to file a complaint. The staff did not seem surprised and appeared to already know who I was referring to, which suggests that I was not the first to raise concerns about Marcus.

After the class, we tried to address the issue directly with Marcus. Shockingly, instead of showing any remorse or understanding, he responded with, “Now she learned,” as if yelling and belittling a child is a legitimate teaching method.

Excuse me—but do you seriously believe it is okay to yell at a 9-year-old girl to “make her learn”? That is not teaching. That is bullying.

This experience has left both me and my daughter deeply upset. Children should feel safe, encouraged, and supported when learning new skills—especially in an environment like Lifetime, which promotes family-friendly values.

I sincerely hope Lifetime takes this matter seriously and ensures that this kind of behavior is never repeated with any other child.

Source: Google

★ 1

I’m extremely disappointed with the state of this Lifetime location. For a gym that charges nearly $400 a month for two memberships, the men’s bathroom is absolutely disgusting. It smells awful, the showers are filthy, and the sauna is in a repulsive condition. It’s clear that whoever is responsible for cleaning — often very young staff — are not properly trained or supervised. This is not only unacceptable, it’s a serious hygiene issue.

To make matters worse, the assault bike on the third floor has had a broken seat for over four months. Multiple members, including myself, have reported it, and nothing has been done. It’s incredibly frustrating to see maintenance issues ignored for this long, especially when we’re paying for a “luxury” gym experience.

Planet Fitness locker rooms don’t even smell this bad

Source: Google

★ 5

Great location. Friendly staff. Enforces policies with members which is nice see. It seems they are always working projects or construction

Source: Google

★ 5

This place is heaven for moms and dads that want some personal time to work out and have time for themselves to relax. It's like a little resort. My three toddlers are happy at the kids academy and I can finally have time for myself while still able to drop by to see how they are doing after each work out session. While others complain of the cost, the CP value is high imo and you get what you pay for. Kids academy doesn't give kids screen time. They actively engage with the kids with different classes and activities fitted for their age group.

Source: Google

★ 5

Source: Google

★ 1

Started at $250 a month pre- COVID.. during covid they offered to honor the rate for membership for those who continued with the membership. This was not honored. My monthly bill jumped to over $400. I eventually cancelled. Then signed up again although regretted my decision and cancelled within HOURS NOT DAYS. It was absolutely awful. They kept every dime and dodged all contact for cancelllation and kept every single dime which was over $600. AS OTHERS HAVE REPORTED, THERE IS ABSOLUTELY ZERO HONORABLE POLICY REGARDING CANCELATIONS THAT RESPECTS MEMBERS RIGHTS. WHAT IS VERBALLY COMMUNICATED REGARDING REFUNDS AND CANCELATION OF MEMBERSHIP IS NOT HONORED NOR REFLECTED IN WRITTEN POLICY. IF REFLECTECTED IN WRITTEN POLICY, IT IS NEGATED BY LEGAL EASE OR ARBRITRARY BACKDOOR POLICIES.
PROCEED WITH GREAT CAUTION AS YOURE NOT DEALING WITH AN HONORABLE COMPANY. THIS COMPANY IS COMPARABLE TO THIRD WORLD " POLICIES ", NONE EXIST IN ACTUALITY. I LOOK FORWARD TO THE DAY THEY ARE SUED.ITS A MATTER OF TIME UNTIL THEY CROSS THE WRONG INDIVIDUAL WITH THE TIME AND RESOURCES TO LEGALLY PURSUE.

Source: Google

★ 5

Friendly staff

Source: Google

★ 5

Source: Google

★ 1

-I joined this gym since the prices went UP and thought it would be decently empty; but found out the ‘past’ members still pay the original rate… overcrowded. Not to mention the staff ‘not enforcing the guest policies.’

-Management is mostly polite. Staff is 50/50 when it comes to decency.
Update- I don’t know what’s worse, 90% of the clientele OR 90% of the workers here. That sums up the atmosphere.

-If you rate cleanliness compared to a commercial gym; then yes, it’s clean. But, if you’re rating cleanliness based on a ‘club’ then this is not it.

-Never leaving my baby/toddler in the child care area ever; first time was a nightmare and that would be the last time… Decent enough for school-aged children though.

Source: Google

★ 5

Beautiful, welcoming haven for wellness. I am so happy for taking the time to invest into this place. Kids being welcome was the sell. New workplace install looks amazing.

Source: Google

★ 1

Front desk staff is horrible Ken is the most rude and inhumane person. I canceled my membership just because of their attitude.. I will tell all my friends to do the same . They don’t value their customers as far as loyalty .. have a nice day.

Source: Google

★ 3

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★ 5

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★ 5

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★ 1

Friend sent guest pass to check out gym and sign up. Front desk refused to honor pass or give tour or allow workout. Lost a customer just like that !

Source: Google

★ 5

Best gym ever...

Source: Google

★ 1

You did not see the video in all media? When you cancel someone membership because he wear palestaine keffiyeh، while you are putting israel flag in all gym screens? Hahahaha unprofessional

Source: Google

★ 5

I love this gym but prices are rising too much.

Source: Google

★ 5

I just tried the new Aescape robot for 30 mins and I’m really impressed. Everything was adjustable on the tablet like pressure, music, sceneries, how much time for each area, etc. The robot arms were heated so that definitely felt nice and not like a cold robot is touching you. It felt good!!! Definitely recommend if you’re someone who doesn’t feel comfortable with people touching you or if you just want to give it a try because it is really cool and innovative

Source: Google

★ 5

High quality yoga and pilates classes.

Source: Google

★ 1

I am writing to express my concerns regarding the level of professionalism observed at the children's academy. I have noted that the behavior of the children's supervisor (Ms. Jackson)was discourteous. My daughter, who is three years old and diagnosed with autism spectrum disorder, sustained an injury when her finger inadvertently became caught in a door during her time at the facility. It was recommended that I seek an aide for her, as one-on-one support is not available. While I am disappointed with this experience, I perceive an opportunity for improvement. My daughter is highly functional; however, it appears that there is a need for a deeper understanding of autism spectrum disorders within this facility. It seems that autistic children are not fully embraced here, but I remain hopeful for a future in which their unique needs are recognized and adequately supported. The current environment does not reflect inclusivity.

Source: Google

★ 1

Had the worst experience ever at this gym with a front desk employee named Shannon. She was even covering her name tag when I asked for her name. I’ve been going to this gym for a few years now, and I’ve never encountered such a rude and sadistic person or worker.

I arrived at the gym around 10 PM after a long day at work and realized I had forgotten my Lifetime ID pass. I explained that I had forgotten it and drove over 45 minutes to get there. She told me I couldn’t get in. I mentioned that I’ve been coming to this gym for over three years and had driven 45 minutes to get there, but she still refused to let me in.

She had a grin on her face as I exited through the door. I’ve seen her working on weekend nights, and she never smiled or seemed happy to be there. But that night, when she saw me walking out, she was smiling with joy. Absolutely disgusting. I’m surprised Lifetime would hire people like her. She is such a pathetic and sadistic person.

Source: Google

★ 3

Gym is great has everything you need , the older lady at the front desk is literally the worst. Came in last night and she gave us a hard time for no reason kept saying I’m the only one at the desk I can’t do anything meanwhile it was a Friday night no one was walking in. They should be hiring people who actually do their job. The whole point of being a member concierge is to address the needs of the gym member. She turned around telling us we need to come in during the day. We are professionals who have businesses we don’t have time to come in during the day because you’re too lazy to do your job. Lifetime needs to look into this

Source: Google

★ 2

Did a trial here. It was extremely crowded on a random Tuesday morning. There were not enough machines or treadmills. The music was blasting loud. It was honestly my worst/most stressful gym experience ever.

This place is worth it if you want to play basketball or pickleball, but absolutely not worth hundreds if you want a traditional workout.

Source: Google

★ 5

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★ 4

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★ 3

I used to like this gym, till everything started breaking and repairs take so long. To be paying the hundreds of dollars every month the recovery section should always be up to date, every time I go there either the massage chair is not working or the cryo lounge… welp today the normatech chairs are not reclining fully- only 2 out of the 3 kind of work- it’s been forever and we are missing the arm sleeve for one of the arms and one of the zippers on the leg sleeve are broken. Not even talking about the showers where there are left over towels, tissues and razors which makes it very uncomfortable, for the price we are paying they should have an employee in the locker rooms at all times keeping them clean and providing the necessities. I'm consistently stepping on a razor in the shower area. The sauna hasn't been deep cleaned in forever I guess, you can clearly see build up of mold in between the wood, are they trying to get people sick. There are always kids running around the workout machines, like great now iI need to worry about if this kid gets hurt because of me, its a total distraction and so unmotivating. The employees are half and half, half great half not so good. I thought the gym had a limit to the amount of gym memberships they allow again I guess not, its packed like an LA Fitness. To receive all the amenities you probably be paying around $500+ a month, its not like they can workout for me. This is absurd for this gym- they are lowering their standards. This gym is clearly excessively expensive and a waste of money. Its time for some change as this is clearly highway robbery.

Source: Google

★ 5

Best gym on the island hands done LTF does it best.

Source: Google

★ 5

Natacha at Life Time Gym was incredibly helpful in getting my girlfriend and me set up with our memberships and sessions. She made the process smooth, answering all our questions and ensuring we had everything we needed. Her professionalism and friendly attitude made us feel welcome from the start. The gym itself is fantastic—top-notch equipment, great amenities, and a motivating atmosphere. Huge thanks to Natacha for making our experience seamless and enjoyable!

Source: Google

★ 1

Source: Google

★ 1

i’ve come in as a guest to workout with my boyfriend who has been a member since the location opened and had the misfortune of having to deal with Sharon at the front desk multiple times. Every time it’s a headache in the front having to answer a bunch of questions and jump through hoops and it’s only with her. completely ridiculous

Source: Google

★ 1

This gym completely sucks. Machines and equipment worn down as hell and it’s always packed and overcrowded. Basketball court is a disaster- got 40-50 year old grown men hogging the court thinking it’s an nba g league tryout. Some of the most pathetic ppl I’ve met. Couldn’t cancel fast enough

Source: Google

★ 1

The blond girl at the front desk on Sunday seems to take excessive pride in giving people a hard time to enter the facility and is determined to minimize their expectations of an enjoyable experience. Really, if you take pride in being a perfect watch dog, I wonder how much fulfillment you get out of life when you’re not guarding the entrance for your masters?

Source: Google

★ 4

Great facility, but unquestionably overpriced, and over crowded maybe it's a bragging thing to say you're able to spend almost $4,000 a year for a gym membership to impress..

Sure it's amazing and the classes are great but your work out results are going to be based on your effort not how much you spend annually.

Difficult to get parking.

But love the facility.

Source: Google

★ 1

With all-clubs access it becomes so apparent that this location is trash. Front desk reps are aloof, calls always go to voicemail regardless of the day/time you call, equipment is in desperate need of replacement and the training space is littered with garbage, the green turf has a disgusting collection of hair along the perimeter.

Source: Google

★ 1

Front desk people don’t work after 7pm.

Source: Google

★ 5

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★ 5

Source: Google

★ 1

I am deeply frustrated and appalled by the treatment my wife, Milana, received at Lifetime Garden City, and the way our complaint was handled by their management.

Milana, who barely speaks English, was repeatedly harassed and intimidated by Kenneth Lippe, the gym’s general manager. Despite Kenneth himself telling me that snacks are allowed, he continually targeted Milana, falsely accusing her of bringing food into the gym. She only brought snacks for our kids—something that was permitted for other members—and also purchased meals for herself and the children from the Lifetime cafe. Yet for some reason, Kenneth singled her out, constantly bothering her about it, even though other people regularly brought food into the swim area without issue. Other members have witnessed this and were shocked.

It's clear that Kenneth’s treatment of Milana was influenced by her language barrier, as she struggled to defend herself against his unfair accusations. It's possible that he mistook her for another individual named Milana, who had caused problems with staff and brought excessive food into the gym in the past. Regardless of any confusion, his behavior was rude, unprofessional, and felt like harassment.

To make matters worse, when we reached out to Lifetime's Guest Relations to address the situation, we expected them to resolve the issue. Instead of taking action to correct the mistreatment, they chose to terminate our membership without any explanation. This was a shocking and unfair response to a legitimate concern.

It’s beyond disappointing that Lifetime, a company that should prioritize customer service, chose to retaliate by punishing us instead of acknowledging and resolving the issue. We are left with a bitter taste in our mouths and will no longer be members of Lifetime. I hope others are aware of how complaints are handled here and consider this before joining. The way we were treated has been completely unacceptable, and I feel it’s important to share our experience.

Source: Google

★ 5

Clean and friendly

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★ 1

Ahmed at this Lifetime Gym location is incredibly unprofessional and rude. He doesn’t do his job properly and creates an unwelcoming atmosphere for members. It’s clear he has favorites, and if you’re not one of them, you’re treated poorly. A gym like this should feel inclusive, not like you’re being singled out or targeted. Truly disappointing.

Source: Google

★ 5

Source: Google

★ 1

Way too crowded for the price they charge. Was told they limit membership as a selling point. This place is just as crowded if not more crowded than LA fitness almost 3 years into my membership now. Weights are all over well. Charge well over $200 a month.

Source: Google

★ 5

Nice and clean gym

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★ 5

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★ 5

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★ 1

We left this gym after they changed their membership fees according to ageism. Grown adults 29 years old are now considered unable to pay full price so the older 30 and up have to pay so much more. This is otherwise known as socialism. There are 25 year Olds that make more than some 50 year Olds yet here we are in 2020's living like we're in Venezuela. There is zero place for this type of class system at any company....least of all a company that says it's built on promoting a healthy lifestyle. I refuse to pay almost double that of someone else no matter their age. I refuse to shell our money supporting others. Sorry. This wokeness needs to stop.

Source: Google

★ 4

Nice gym. Huge. Spotless. Mostly well maintained. Competent staff.

The garage needs to be cleaned regularly.

Source: Google

★ 5

Great club!

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★ 1

For $330 a month I’m getting real sick and tired of the poolside spa’s not working every other day. Don’t waste your time coming here. Go to Syosset instead

Source: Google

★ 1

I am incredibly disappointed with the customer service at the front desk of Lifetime Garden City, specifically with an employee named Ahmmed. Every time I visit, he singles me out, stopping me for no apparent reason, and recently refused to allow me to bring in a guest. His behavior is consistently rude, disrespectful, and controlling, as if he’s managing a budget gym rather than a premium fitness facility like Lifetime.

Despite bringing these concerns to the attention of management, nothing seems to change. In fact, the situation has only worsened over time. It’s disheartening to see how little management seems to care about the negative impact this has on the experience of their members. I’ve also noticed that I’m not the only one who feels this way; several other members have expressed similar frustrations.

I recently switched to Lifetime because of its reputation for quality service and a welcoming atmosphere. Unfortunately, employees like Ahmmed are tarnishing that reputation and making members feel unwelcome. After dealing with this repeatedly, I decided to check out the Lifetime Syosset location, and it was a breath of fresh air. The staff there are welcoming and respectful, which is what I expected from Lifetime in the first place. Garden City could certainly learn a lot from their approach to customer service. Until changes are made, I cannot recommend this location to anyone seeking a positive gym experience.

Source: Google

★ 1

I been life time member about 7 years ,this is the worst one , the managers asking their own employees or friends to give 5 star reviews cannot cover up the fact that they provide lousy service,I love life time ,but this location , It's like a piece of rotten meat ruining a pot of soup.sucks!

Source: Google

★ 5

Ahmed makes this place worth coming to! Super professional and an awesome sense of humor!

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★ 5

Have been going here since the beginning of 2024, the staff is so lovely and definitely shout outs to Ahmed for helping me with all my membership questions and concerns, definitely a valuable asset to the company. This location is way bigger than the ones in the city and the outdoor pool is absolutely gigantic. Super recommend.

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★ 5

The Garden City Life Time is a spacious high end sports club with a huge free parking lot!

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★ 2

This location is a LA Fitness pretending to be a life time fitness. Old machines, super busy, not enough weight training equipment for number of ppl etc. it’s not worth the high membership fee

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★ 5

Love this gym and staff. Ahmed is super generous and amazing. Super caring and takes cares of everyone regardless of time and place.

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★ 2

Front desk sucks. Energy is bad.

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★ 5

The staff there is excellent. Ken, Gia, the guys at the front and cafe crew are always super friendly and helpful.

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★ 1

The attitude and customer service in this location and pretty commonly found in most of the life time locations i visited have been abysmal.

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★ 1

Ahmed had a problem with one of the people I know and came with and for that reason he did not let Jon proceed with the entry presses for 1 guest and a member. DEAR AHMED IF YOU SEE THIS GET SOME HELP AMD DONT TAKE YOUR 9-5 SO SERIOUSLY ONCE AGAIN I HOPE MANAGEMENT HAS A CHANCE TO VIEW THE REVIEW AND FIRE HIM FOR THE LOGE OF G-D ITS WOULD BE BETTER FOR EVERYONE. I’m really fed up with this dude and this isn’t the first time last time he was the one behind the desk and did not let any one in the pack proceed with entry and even threatened to call the authorities and used very very harmful speech.

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★ 5

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★ 5

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★ 5

Ahmed at the front desk is the best!! Keeping the gym safe

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★ 5

I recently had the pleasure of interacting with Ahmed M at the front counter, and I cannot speak highly enough of the experience. Ahmed was incredibly patient, attentive, and genuinely concerned about resolving my issue. He listened carefully to my concerns, provided clear and helpful information, and went above and beyond to ensure I was satisfied with the outcome. His friendly and professional demeanor made the entire process smooth and stress-free. Ahmed exemplifies what excellent customer service should be!

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★ 5

The staff is extremely helpful. George and Abner specifically. They went above and beyond the call of duty.

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★ 5

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★ 5

I scheduled a tour of the facility and Natacha was my tour guide. She was very friendly and patiently answered all of my questions.

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★ 5

Great place overall to go-! The gym is very nice and pools are great. Just wish everything was a bit cheaper but still had a great time-!
🐟🐟

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★ 5

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★ 1

THE Worst customer service… I'd rather throw my money in the trash than come here.

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★ 1

I don’t know where all these good reviews are coming from !!!! as a member who goes almost every day I can say this gym is going down hill. Racks weights dumbbells even yoga mats are all broken, ripe and damage. The platforms of the racks are all broken. Plus kids are in the middle of the alpha area playing around putting them and members in dangers of one getting hurt. I went to the Syosset location and what a huge difference. Syosset location is way better as if we all don’t pay the same amount of money. Syosset even have a drink menu at the pool while we can barely get a bartender at times at garden city. The lounge 21+ area is way better there. Prices are increasing but the gym is going from bad to worse. I tried reaching out all my concerns but no one seen to care. This gym has become another planet fitness which was the reason why I came here because I was looking for something top-grade. At least in planet fitness you get for what you paid for. And here in Life time garden city you can’t even get front desk to greet you. Very very disappointed about this gym.

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★ 1

I was so excited to go my first time to try out lifetime in garden city…However, as soon as I came in the employee in the front Sharon had a miserable attitude and was giving my boyfriend and I are hard time to come in because we came 1 hour after the guest pass was available after we just drove over an hour. My boyfriend and I had no idea there was cutoff our friend who has a membership was there waiting for us and told us all we had to do was pay $75. It’s really unfortunate Lifetime has employees on the clock that make it horrible first time experience because we were looking for a new luxury gym, and this experience was far from luxury it was classless. The gym is a place of feeling good, Sharon is the complete opposite.

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★ 5

fetime

The first thing I want to say about Melissa is that she's amazing! In the first moment, I was struck by how down to earth she was, and I immediately knew that I wanted to take her classes and personal train with her exclusively. I am so glad I made this decision. Melissa's knowledge soon became apparent; everything is clearly explained, and one of my favorite aspects is that she explains why we are doing what we are doing (since she is a physician). In addition, she is extremely responsive, always happy to answer questions and provide detailed responses. We are very grateful to be able to have a bit of singing and banter as well! ((Whilst remaining professional of course!)Whenever necessary, certain exercises can be adjusted according to the individual's needs. Her ability to monitor everyone in the class, keep track of their limitations and injuries, and ensure that no one injures themselves is impressive. As a result of her cheerful attitude, the time flies by. I’ve been going to the gym for over 40 years and have never seen this in any other instruction or trainer .Working with a skilled, knowledgeable, and professional instructor and personal trainer is such a blessing. It is one of the primary reasons I remain with Lifetime.

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★ 5

Can’t say one negative about this place in my first 2 months. The facilities are very well managed, staff are all super friendly, members are very welcoming, and Andrew Tucker was the best trainer I could have asked for. He worked around my heart condition and back issue and helped me build a custom work out plan. He also went above and beyond monitoring my diet and health metrics on the app. He has been a game changer for me.

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★ 5

I recently joined Lifetime Gym in Garden City, and it has exceeded all my expectations! The facility is top-notch, with state-of-the-art equipment and a clean, modern environment. The variety of classes offered is impressive, catering to all fitness levels and interests, from yoga and pilates to high-intensity interval training and spinning.

The staff is incredibly friendly and professional, always ready to help and provide guidance. The trainers are knowledgeable and genuinely invested in helping members achieve their fitness goals. The spa and relaxation areas are an added bonus, offering a perfect way to unwind after a workout.

Lifetime Gym also fosters a strong sense of community, with regular events and activities that encourage members to connect and support each other. The convenience of having a café on-site with healthy food options is fantastic.

Overall, Lifetime Gym in Garden City offers an outstanding fitness experience. I highly recommend it to anyone looking to improve their health and well-being in a supportive and well-equipped environment. Five stars all the way.

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★ 5

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★ 5

Great Gym and Facilities. It is pricey and be sure to pay attention to notifications. There are “ up charges “ such as outdoor pool . They do offer a family plan which I use . There is a concierge that can walk you through the process before Joining. A few stand out employees that love their job , most people who work there a generally happy to be there . The rest are honestly stressed out and not at all happy, perhaps working there for the free membership. Overall an excellent gym.

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★ 5

I just transferred my membership to this location from Illinois. Irene went above and beyond to welcome me and accommodate me and my family during the transition. I’m extremely thankful for her excellent customer service as I was actually unsure at first if I wanted to continue having a Life Time membership.

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★ 1

Today, I visited this gym, and I have to say, it was quite disappointing. It seems more like a glorified LA Fitness, complete with an outdoor pool that inexplicably costs extra to use. The overall maintenance of the place left much to be desired. Perhaps it was the peak time when I arrived, but they really should be able to handle their membership volume given the fees they charge.

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★ 5

I had great and helpful personal training from Andrew Tucker for my first triathlon race.

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★ 1

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★ 1

I have been a member of Lifetime since 2012 and had my primary GYM as Syosset which I loved. Somehow, their algorithm automatically changes your home gym based on your visits. Since my kids go mostly to Garden City Lifetime, it was defaulted to that location. I have never been a fan of this location and always been disappointed with both the facilities and the management. From the outset, the atmosphere felt unwelcoming and lacked the vibrant energy one expects from a reputable gym.

The equipment, touted as state-of-the-art, is poorly maintained. Several machines were either out of order or in such a state of disrepair that attempting to use them felt more like a safety hazard than a workout opportunity. The general lack of cleanliness further exacerbated my concerns, with dusty corners and grimy surfaces evident throughout the gym floor and locker room.

What truly soured my experience, however, was the unprofessional behavior exhibited by the general manager. Despite multiple attempts to address my concerns about my membership benefits, I was met with dismissiveness and a blatant disregard for customer satisfaction. The manager's indifference to the issues raised, coupled with a lack of transparency regarding their customer service, left me with the impression that customer care and facility maintenance were not his priorities.

Moreover, the overall ambiance of Garden City Lifetime is far from conducive to a positive fitness experience. The locker rooms are poorly maintained, with broken lockers and a pervasive odor that suggested inadequate cleaning practices. The supposed 'amenities' promised on their website are either unavailable or not up to the standard one would expect from a premium gym facility.

In conclusion, Garden City Lifetime is a regrettable experience that highlight significant shortcomings in both facility management and customer service. I would strongly advise potential members to reconsider their options and seek a gym that values cleanliness, maintenance, and customer satisfaction above all else.

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★ 1

The blonde girl up front is always nice and friendly. However, the manager was unreasonable and not very accommodating to members, even if you're spending thousands a year and have been a member at this gym for a long time YEARS. It would be nice if he cared more about the members, rather than having an attitude you'd expect at a LA Fitness.

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★ 1

Maybe try answering the phones… I see so many people there and no one answers the phones

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★ 2

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★ 5

I enrolled a few days ago and, after reading the reviews, I was surprised to see so many negative ones about this location. However, my experience has been completely different—the staff has been amazing. I hope my positive experience at LifeTime continues.

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★ 1

Today I had a terrible experience at the Garden City club. Basically because of the way I look they profiled me and called me a liar. They made a big deal about my guest and thought I wanted to use the outdoor pool without paying...I have come to this club with my whole family for months and nobody has disrespect me they way they did today. The ladies at the fron talk down on people that are not white. Their names are Kira. Cheryl and the "manager" Kenny Lippe. These people beed more training, more customer service trainNeed

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★ 5

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★ 5

Best gym ever 💪

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★ 4

how much does membership cost

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★ 5

had a cut on my hand and had the best care and service I’ve ever experienced. Ahmed who was at the front was an extra diligent in going to get me the needed bandaids and wrap. I’ve noticed that he and the entire team in the front and in the gym in general day to day are very friendly and take great care of the gym. Keeping it clean and giving it a family feeling. I really enjoy my time at the gym because of its amenities and tremendous staff

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★ 5

Been a member since August 2023 and it is an amazing gym that's family friendly and has amazing services. The kiddie academy has so many options for my daughter, the classes are great and my trainer, Dom, has been a great support for me.

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★ 2

I left. When paying $3,000 a yr l expect management and trainers to be friendly, not snooty and treat me with respect. I was told a man who followed me into the showers was thrown out but months later he was harassing women again .

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★ 5

Just a shout out to Mark Gerber and Dee and the fantastic way they run pickleball at Life time (Garden City)-thank you for all you do!!

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★ 1

They never put league games on app so we can know the court is open or closed

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★ 4

This gym has much better facilities wise compared to the Equinox's in the area. However, it is inconsistent. The showers are either clean or filthy, no in between. The steam room is great. To get the best experience, you need to come early morning at like 6-7 before it gets busy.

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★ 5

Ahmed at the front desk was extremely helpful. Very personable and easy to talk to

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★ 5

I just joined Life Time membership few days ago in Sky Manhattan and I just visited Garden City today and both gyms are beautiful and clean and I love to come back again.

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★ 5

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★ 1

usually, I don’t write reviews about establishment, but tonight is the night that I have to write one went to the gym today at lifetime fitness in Garden City Scan my membership and apparently there was something going on with it so I was trying to ask the employee by the name of Marcas what was going on with my membership and he was very nasty and rude to me you pay so much money for these gyms membership and the employees are so nasty and rude to you. This is unacceptable no one wants to go somewhere where you are not treated properly I will be contacting corporate to make a complaint about this employee when you pay your money you need to be treated properl people need to be respectable to people because you never know who you’re entertaining are being rude with…..

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★ 4

The classes at the Gym are excellent. The class instructors are amazing, friendly. It is like a family at this gym. However when signing up as a signature member Pickleball was included in the membership There is limited open play making it very difficult signing up to play pickleball. There is now a limited wait list. Many of the times are used for leagues and instruction for additional charge which is not fair to the signature members. Classes I give a 5+ but Pickle ball system I give it a 2. I pray that people will have more accessibility to Pickleball.

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★ 5

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★ 5

First and foremost I want to write a review about the kids academy, specifically about Arielle. Arielle is an amazing teacher, patient, and overall just wonderful. Whenever she’s there, I don’t have to worry about my kid because I know she got everything under control there. Anissa, Hope are all wonderful. Overall the girls at the Kids Academy in Garden City are amazing, highly recommend going here.
The overall gym is clean. The staff is extremely friendly, and helpful. The girls at the reception are very nice and kind. I feel very welcomed here.
Lifetime offers many classes that is definitely worth the money you’re paying for.
Highly recommend Lifetime specifically the one in Garden City!

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★ 1

I’ve been a member of lifetime for about a year now. As time goes on I contemplate canceling my membership.

The showers are disgusting and smell like urine. There’s barley ever any towels when it’s peek hour. Half the lockers are busted.

The sauna has broken wooden floor planks, and the steam room I’ve stopped using completely due to the mold growth.

I’ve made a complaint in the past regarding the sanitary conditions in the men’s locker room. They seemed to do some cleaning of the floors. Now we’re back to the disgusting mess.

I’ve seen staff at the front desk let non members into the gym just because they know them. Not once and not twice. Not just one person but multiple.

If I’m going to pay almost $500 a month between my wife , child and I, then I expect a clean, and sanitary gym, that’s not over crowded with non members. Lockers that function and clean towels.

Let’s be real, LIFE TIME garden city. If I were you I would make some serious changes. MULTIPLE people are complaining about the same issues I just addressed. Lifetime is now the next upcoming LA fitness. Believe me, this club shouldn’t be compared to la fitness.

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★ 5

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★ 1

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★ 4

My membership was been canceled on Martin Luther King day., today. The reason is that her employee, Maya, assured me that she would ask his manager, Kenny, to cancel my membership just because she was being rude .I was a little bit upset they didn’t understand my situation since I am the person who paid money for ,but since I talked to the top manager by the phone ,I finally understand their, so it’s ok ,I forgive and I am also happy they love each other and make it.thanks for been cancel my membership with you guys .

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★ 1

I considered enrolling in this gym but opted against it due to a delayed response to my voicemail, coupled with a discourteous attitude from the individual who returned the call. The gym's apparent lack of upscale amenities, despite its high pricing. Customer service being paramount, the unprofessional demeanor of the person on the phone, characterized by youth and arrogance, has dissuaded me from choosing this gym. I have decided to explore alternatives elsewhere.

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★ 5

The Zumba Class taught by Coco Qing Xie was awesome.
Very energetic and the music was rhythmic.
She's an Awesome, Amazing, Fabulous
She went around the room engaging everyone with the movements
Well done Coco

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★ 3

Today just close at 2:00pm . Not 3:00pm, please next time claim clearly, if the gym has to close earlier. I came on 2:20 and the gate was closed already.

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★ 1

Unfortunately very disappointing, I’ve been to 5 different lifetimes in the country and this is by far the worst one. Machines are broken for weeks at a time, not as clean as it used to be. I’ve had trainers come up to me during my workouts trying to sell themselves. For the price of membership these problems shouldn’t be occurring

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★ 5

Ahmed is a great concierge and a true credit to the facility his expertise and professional courtesy is impeccable

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★ 5

For over a year, I have frequented Lifetime Garden City, and one of the gym's standout aspects is its people. Ahmed and George, stationed at the front desk, have been consistently warm, welcoming, and incredibly supportive since my first day. It's important to acknowledge their outstanding dedication. Despite occasional short-staffing, they maintain their professionalism admirably.

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★ 5

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★ 5

Ahmed is very attentive. He is willing to go that extra mile to accommodate his members.

I would highly recommend him for for a more responsible position.

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★ 5

Awesome place.
Nice, family oriented gym

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★ 1

Management absolute worst with bad attitude

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★ 2

I have been member more than 4 years at GC and used to be great club. I have not had any issues until 6-7 months ago that every day there is an issue regarding the spa, showers, dryer and in women lockers have seen many spots are not clean and showers are filthy in the early morning.
Most importantly they are getting more members that doesn’t meet with their capacity because we have to wait for empty lane at the pool. Also some members are so mean and rude to other members who should take it seriously considering by managers of the club.
All the above issues coming from bad management, must solve asap.
The other issue is that every year they increase the membership fee and this year my fee has increased to 40 percent which is not reasonable, unfortunately the Life Time in Garden City has become a total disaster.

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★ 5

My father and I uses LT probably 4 to 5 times a week. We alternates between GC and Syosset since both gym are around the same distance from my house. Even though both gyms are very similar, they are also different in there own ways. Ahmed at GC is the main reason we goto GC. He helped open all of our family memberships, (6 of them), installed the app on our phones and even made barcode membership cards for my parents (whom are less tech savvy). He greets all of us each time we visit and says good bye each time we leaves. He would go out of his ways to help you and make you feel more appreciated. LT is very fortunate to have Ahmed as the front desk ambassador to represent its premium service and product.

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★ 5

Love the ammeneties this gym provides and also of how clean it it. The man in the front desk Ahmed is always very welcoming with everyone and shows how comfortable it makes it here !! 5 stars for sure!!

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★ 5

Best gym in all of Long Island , very clean environment , very peaceful , has everything you need in for a gym .
The gentleman in the front Ahmed is a very nice guy . Always greets me in and out the gym and is always very helpful . Anytime something is needed he’s there to assist .

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★ 1

This review was a long time coming.. I was a 3 year member at lifetime pre Covid. They put out membership on hold during Covid, said come back whenever. Was busy at work, January 2022 went back to the gym to find out I owed them $300 in membership fees because they started charging my card without me knowing. (I renewed my credit card and didn’t know they tried charging my old card) now they updated their pricing and price has increased 40% for my single membership. This is not how you do business. Tried talking with them but it fell on deaf ears. Enjoyed the gym but after an experience like this, they really don’t care about their members.

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★ 5

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★ 4

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★ 5

Awesome place!

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★ 5

Constant upgrades and repairs taking place. Great to see them always taking care of the facility. Friendly outgoing staff looking to help

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★ 1

This gym a couple years ago was thriving great staff and members all good nowadays it's a toxic environment.
• Bugs in male locker room for the past week
• 3x Showers out of service for about 2 weeks now
• Jacuzzi is disgusting with fungus growing and lord knows what else
• Gym equipment in poor shape
• Basketball courts in attended bandaids, blood, dust and gum all over walls and floor
• Signed up for the 2 courts which are now replaced for pickleball which caused a toxic environment creating arguments and fights no chance to train because multiple games and people waiting for next.
• Staff threaten to cancel your membership when you voice feedback
• No towels and when you ask staff for a towel you're met with a comment or smirk
• Showers stink and are in horrible shape
• Drying machine does not work
• Steam room covered in used paper towels
• Staff won't even answer a call when attempting to reach them in locker room (What if an emergency or medical situation?)
• Ask for help or information they just point you to the next person which in turn says "IDK" ask front desk
• Locker room in poor shape along with locks barely functioning
• Prices raised and quality dropped drastically funny how that works

Nite and Day difference between Garden City and Syosset the staff in Syosset have a positive attitude and make you feel welcome, gym locker rooms and equipment in amazing shape and routinely cleaned and inspected.

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★ 1

Lifetime used to be a great gym. Garden City has become a total disaster. Everything is broken. Last week 4 showers out of order. This week 3 showers. The locker room hot tub and the indoor pool hot tub closed. This is at 8am! The machine to spin dry your wet gear broken as well. The place is filthy at 8am. Showers completely beat up. The shower soaps often empty or broken. Again. At 8am!! The lockers are mostly beat up with the locking mechanisms either broken or they lock you out and you need a key. The reward at the end of the workout was the kitchen in the Cafe was also... wait for it.... broken! Find another gym. Other Lifetime gyms are way better. This location needs to be shutdown for at least 3 months for a complete overhaul. At $200 plus a month this place is unacceptable. Do better or it's time to move on!

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★ 5

This is what a staff should be like!
Ahmed is outstanding. Ive been coming to this location for a while, staffs amazing! Especially Ahmed. Hes always greeting people with a smile, folding towels, wiping the window and doors clean while saying good bye customer thats leaving. Great work. Tough job especially the hour! Keep it up!

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★ 2

Quality has been deteriorating over the years while prices and crowds have increased. Basically like a large queens gym now.

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★ 4

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★ 5

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★ 5

I love this gym! For parents with kids is paradise! Kids always asked for kids club where they can take millions of classes plus indoor and outdoor pool with the slide!The only thing I would definitely improve is Yoga and Pilates classes - please get experienced and Passionate Instructors like in Equinox!
All other work out classes are great by the way, just not yoga and/or Pilates.

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★ 5

Amazing.. I have never seen a gym that looks like one of Vegas hotels, so clean. It was a great experience

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★ 5

It doesn’t get much better than here. Place is immaculate. Great equipment. Friendly staff. Management is always on top of things and constantly repairing anything that goes down.

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★ 5

The facility is immaculate, the various clubs throughout are well maintained and up to an impeccable standard of care and quality. I reccomend checking out the sauna and steam rooms as well as the various pools located throught the facility. Most of all make sure to meet the wonderful staff before making any decisions and take a tour of the place because you won't regret it.

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★ 5

LifeTime Garden City is one of the best gyms I’ve ever been to. The facility is very clean and the staff very friendly.

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★ 5

Amazing facility. Great equipment. Very clean. Friendly staff.

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★ 3

I just joined Life Time and so far my experience has been wonderful.While I cannot speak about the gym ( I don’t go there) let us talk about the lap pool. The water and deck area are clean and the water is kept at a good temp for swimming. However, the life guards seem to really not understand their role. I am a retired Pediatric RN and I find it baffling that some of the life guards eat, drink, socialize and stare at their phones during their rotations on the chair while children run on the deck, jump into the lab swim lanes, often fortunately missing the swimmer by an inch and generally behaving like completely unsupervised children tend to do. If a child slips and hits his/her head on the pool rim and slides into the water, the “life guard” would not notice. This is very concerning and can lead not just to serious and lasting health repercussions for the child and swimmer but to legal consequences for Life Time Gyms. Please re-enforce pool rules. They are in place for a reason. This being the safety of all.
Best regards,
Batya Zamir

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★ 2

Too crowded and too dirty! Toilet seats have urine and blood on them. I travel often and use Lifetime in other states. The Garden City club is the most runned down and dirtiest facility. They need a team of cleaners not just one attendant. Also all gym floor equipment is damaged. Five stars for the class teachers. Take a class and leave.

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★ 5

LifeTime Garden City is one of the best gyms I’ve ever been to. The facility is very clean and the staff very friendly. My favorite service they provide is yoga classes. My favorite yoga class is Restorative Yoga with Jason H. His class is the perfect way to loosen up, relax and reset your body after a workout. It’s also a pregnancy friendly class! Jason’s energy is very zenful and uplifting. He’s also very personable and remembers everyone’s name!

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★ 2

June 27.
Garden City location.
Arbout a month the spinner for the wet swimsuits it's been broken , with a "out of order" sign on it.
Third straight day the hot tub its closed at 1 PM.
The men's room, the pool one and outdoor.
Even the 15 dollars clock in the hot tub room was broken for two weeks, removed for a week, not replaced.
If I am to go to a place that things are broken and not fixed I pay 100 for my family in any other cheap gym, and no over 400 as I do now here.
Either they got greedy or it's bad management written all over it.
Don't bother calling my family.
Just fix stuff

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★ 5

Amazing facility and clean....

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Quality of membership here has been consistently deteriorating over the years I've been here. It's become absurdly overcrowded. The staff have become gradually more intrusive.

Example 1: 11:50 pm, the front desk has already announced the closing time at one hour, thirty minutes, and fifteen minutes before closing. I walk up to the third floor to finish my workout. The staff tells me it's 11:50. I know. "are you gonna take a shower after?", the guy asks? I wasn't, but it's none of his business. I ignore him. Behavior like this has become the norm here.

Example 2: I'm finishing my workout on my squat rack. Staff walks by, intent on making eye contact, a minute later asks me if I can help her rack the weights on the other squat racks because the weights are very heavy for her. Out of politeness I help her with one of the squat racks, but frankly this is unprofessional. She's staff, I'm a paying member. If she's unable to do her job, she should seek help from the other staff. She should not be bothering the gym members.

I prefer to work out in relative privacy without being interrupted by the staff.

And one more thing, it seems like no one at the free weights area knows how to put the dumbbells back into their correctly numbered racks. Can often expect to find a 60 lb dumbbell in the 20 lb slot and vice versa. I guess you don't need to be literate to afford the most expensive gym in long island.

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★ 3

Bathrooms in women’s locker are not as clean as one would expect for the price. I still notice machines are not being reviewed for not working. For a luxury club price, this is not the experience I imagined.

Source: Google

★ 1

This place is gross, dirty, and out of date. This place is packed starting at 6am. the showers are never cleaned and smells like a high school locker. there are no other luxury gyms in the GC area so theres no competition. Life time in syosset just poured money into renovating their showers and amenities, total upgrade with equipment etc. because theres competition in syosset area. I cancelled and would rather pay more at equinox and drive an extra 20 minutes just for better quality of service. this place is just milking for the most money possible.

The staff are horrible. front desk people always seems annoyed to help you. I came up to check in once and the two guys are so busy with their own conversation with the scanner in hand that he had to wait until he is done with his thought with his friends before scanning my card. just left me there standing there for a solid minute like I am intruding into their conversation. that day was my day to quit this place. coming around to let them know I want to quit, they treated me like a basket ball making fun for misdirecting me and walking around the desk in a circle twice. He had the audacity to ask me why I want to quit. Well duh. im not sure if he want me to say its because of you and how bad they are at their jobs of scanning people's cards.

The towels seem clean but never feel clean. They are used and abused to the point that it's just a rag.. not a towel.

I even submitted a request to equinox to open a location in GC. This place have ZERO competition in the area. There are literally no other luxury gyms in the area. so they don't care about the quality. They just want the money for you to buy into their fake brand. I guarantee you all. if Equinox opened a location, this place would invest some money to fix it up than only milk their clients like cash cows.

Source: Google

★ 5

Amazing gym. Has all you need. I went in with a guest pass. Gym is expensive but I see the appeal for those who can afford it. Smoothies, spa, pool, sauna, steam room, etc. Bathrooms offer shavers, shaving cream, mouthwash, and cotton swabs. Definitely worth a visit. Gym is also very big. Compromises three floors!!! Staff was also very kind and attentive.

Source: Google

★ 5

Just started and I am thrilled to report that I am impressed. It's a great gym if you are looking for doing more than just lift weights. Three pickle ball courts, full court basketball, multiple indoor pools, sauna, steam room, a ton of studio classes for different levels of fitness, good quality machines. It's clean, not super crowded and so far everyone has been polite. It's pricey but you get what you pay for. If you take advantage of everything it's a great deal. Highly recommend!

Source: Google

★ 4

Source: Google

★ 5

The cold plunge sets this Life Time apart from all others … recovery from it prolongs life

Source: Google

★ 5

Best health club ever best place to hang out only thing negative. It's sometimes too crowded with kids? When you want to enjoy the pool

Source: Google

★ 5

Source: Google

★ 5

Clean, great people, trainers and sooo many machines plus, free weights 2 pools. What more can you ask for?

Source: Google

★ 5

Amazing pickleball and basketball facilities, locker rooms super well maintained, top notch professional training staff

Source: Google

★ 3

must be a really good place if the day pass is 75 quids, taking into account the fact that they don’t even connect you to the front desk for questions.

Source: Google

★ 1

Paid $50 for a one day pass and was disappointed to find that most of the machines were out of order.

The locker room was clean and spacious but in my several attempts to try out the amenities, women were talking on their phones in the sauna or applying really strong lotions and hair treatments and SHAVING in the steam room making it unsanitary.

It was also pretty busy for a Wednesday from about 1:30pm-3:30pm people were constantly coming in and out of the sauna/steam room so the temperature didn't really stay consistent or it was crowded. I gave up and left.

I couldn't justify paying over $200/month for a membership here. And at that cost, Life Time can afford a repair man to fix the machines.

Source: Google