★ 2

Nice gym but member etiquette is seriously lacking and no accountability - clothing in the sauna/steam, members facetiming and blasting music in the locker room. It also seems they don’t maintain their equipment. Theres been a treadmill out of commission for over a month now. That wouldn’t fly at an Equinox. Also there are like 3 stalls for the size of the gym? Equinox had that many and was an eighth the size. They also should have face wash in the showers and squeegee more often as that floor is a walking lawsuit

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★ 5

Been a member dsince it opened. Great facility and pool.

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★ 1

$700 membership in New York State luxury gym looks like

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★ 5

Squash program is awesome!

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★ 2

Used to love going to this location but now is overly crowded in the morning and some people have no gym etiquette using towels to hold different machines at the same time. I’m a busy person that pays a premium in order to maximize my time at the gym. But is sad to see this type of people at lifetime and no one is around to even talk to at 6am and complain to. Instead this woman got into an argument with me when I asked her to use a machine that she was not using and holding with a towel. While she was using other 3 different ones. Maybe there should be signs around the weight section explaining gym etiquette.

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★ 5

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★ 1

Gossiping staff
Risk of getting a infection
Rude staff I was profiled and spoken rudely to this was the Westchester location

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★ 5

Pricey but worth it. Clean and tons of equipment and classes. My kids love the rock climbing wall. I bring them as guest sometimes. Little cafe is good too.

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★ 1

The from desk worker Carolina was such a rude and nasty women. I've been coming here for months and have never seen her here. first time I see her she wants to take her job way to seriously and have people stalk me through the entire gym for no reason at all. Maybe if she stopped being a witch and causing problems for no reason this gym would have better ratings. 0/10 don't recommend. Dont go here if you don't want to be profiled, stalked and spoken to so rude and disrespectfully for NO reason.

Source: Google

★ 5

Lifetime Fitness is an outstanding establishment — a great place for anyone looking to start or continue their fitness journey. Christian Naccari stands out in particular for his well-rounded understanding of training. Beyond his knowledge and expertise, Christian truly cares about his clients—not just in their physical development, but in their overall well-being and life outside the gym.

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★ 5

⭐️⭐️⭐️⭐️⭐️
Lifetime Fitness – Harrison, NY

From the moment you walk in the doors, you can feel the energy and professionalism that sets Lifetime Harrison apart. The front desk staff always greets you with genuine smiles and makes you feel welcome every time. The facility is spotless, organized, and run with such attention to detail.

A special shout-out to Brandon, the manager — his leadership really shows. He’s always around, approachable, and ensures that everything runs smoothly while keeping a great atmosphere for both members and staff. You can tell he truly cares about people and takes pride in what he does.

Whether you’re training, swimming, relaxing, or grabbing a healthy bite at the café, the entire team makes it a first-class experience. Lifetime Harrison is more than a gym — it’s a community that keeps you motivated and coming back every day.

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★ 5

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★ 1

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★ 5

I have been a client of the LifeTime Westchester Spa for many years. I cannot say enough about how much I have enjoyed the relationship. Tania is not just a great massage therapist—she is #1 in all of LifeTime ! When she has an opening, I recommend that you drop everything and secure that reservation—you won’t be sorry. And I would be remiss if I did not add what a pleasure it is to deal with Melissa, the manager. She will make sure that you have an outstanding experience at the Spa. I am already looking forward to my next appointment!

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★ 5

We're getting a refresh.. lots of new equipment and as always fun friendly people

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★ 1

Very few ARORA classes in the morning

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★ 5

Huge gym with all of the facilities that you need. Great restaurant. The pool is awesome

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★ 3

Basketball courts filled with kids at camp and their trash during summer then volleyball in fall..very confusing. No schedule posted etc. always a risk.

Some of the staff at pickleball and tennis courts are EXTREMELY rude.

Not the experience you pay for.

Source: Google

★ 1

If I could give it zero stars, I would
And this is strictly for Pickleball only
I played a tournament there last night and here’s what went wrong:
The original time was 4 PM , then they changed it to 6 PM and I had plans that night so I had to cancel them , then at the last minute they changed to 5:30 PM Via email, not even a text message
Got there on time and stood around for 45 minutes while others finished their play At different levels. No courts available to warm up
Finally was rushed onto the court with no warm-up and the first game started
Never played in a tournament with no warm-up ,,,,that’s preposterous.
On top of that, the lighting in this place is horrific
I felt like a different player. I couldn’t see the ball until it was right in front of my face could not pick it up from a distance And my vision is fine.
The Absolute worst experience I ever had in a pickleball tournament from a vision standpoint
And they ran the tournament like amateurs changing times rushing us on the court. With no chance to warm up and get readyThey had no idea what they were doing. It was all about packing in the numbers for their own pocket and making the inconvenience for everybody
If you gave me $1000 to play there, I would decline
If you are a serious Pickleball player stay away from this place
It is nothing but a torturous experience
And amateur at best

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★ 1

I’m deeply disappointed with this fitness club’s recent decision to no longer participate in United Healthcare’s Renew Active program. For a club that prides itself on exclusivity and prestige, this decision feels like a disservice—especially here in Westchester County, where the majority of residents are mature adults who have worked hard all their lives and deserve opportunities to stay healthy and active.

Removing access to this program doesn’t just seem short-sighted; it feels like greed taking precedence over community well-being. By excluding seniors from affordable fitness options, the club is suppressing the very demographic that could benefit the most. My own mother-in-law would likely not be facing her current health struggles if she had been able to join here after her retirement—something I once recommended to her in good faith.

For a county built by decades of dedicated workers, this decision is a slap in the face. Health and longevity should never be treated as luxuries reserved only for those who can afford them. Shame on you for turning away from the very people who need this most.

Source: Google

★ 1

I feel for the cleaning staff here. This is a high volume club and the 2 women who are the cleaners are assigned more than humanely possible.

Cleaning between classes in the studios is sub par with mounds of dirt and hair on the floor. As a member of a “luxury club” experience I am cleaning my own equipment and mats.

The Women’s locker room is truly run down. The lighted magnifying mirrors at the niches are missing as are the amenities of hair dryers, soap, deodorant, etc. Everyone must share from 2 stations (many don’t like to share at this club)-really not the luxury experience from even 3 years ago. Locks are constantly breaking and not being fixed.

The previous general manager made everything a profit center and did not respond to members’ concerns. New guy come on and do better!

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★ 4

Nice gym. Excellent tennis and pickleball courts. Solid selection of treadmills, weight machines, and free weights. Locker rooms are clean, staff is nice, and they have some nice amenities like hydro massage chairs, a food court, and chiropractors and masseuses, among other things. It's currently $279 per month though, which is quite expensive. Of course, the more you use the facilities, the more you get your money's worth. Plus, there aren't many other gyms available in white plains. You can also pause your membership for $15 per month, which is nice. Note that the gym is absolutely packed with ppl in the winter, and much less so in the summer.

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★ 4

life time真是很棒！就是短期会员费太贵了，是否能有更合理价格的短期或事免费体验项目

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★ 1

Update: Oh god.. they just ripped up beautiful hardwood floor in the yoga room and replaced it with cheap bumpy vinyl flooring that doesn’t even match the walls. Comes with a “$5mill renovation”

This gym is quickly declining and becoming that of a planet fitness… it takes 20+ mins to find a parking spot. You then have to wait even longer for equipment to become available because it’s so crowded and there is mainly one of everything. So embarrassing, I know. What’s also embarrassing is the staff roaming around on their phones and lounging on member couches with their feet up while using their phones. Especially this one tall skinny male cleaning staff with tattoos and braids- I’ve never seen him actually work, only walk around on his phone. Join this gym if you want to pay $300 for an overcrowded planet fitness.

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★ 5

Great gym! Clean amenities. Great trainers. Levels up your fitness.

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★ 5

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★ 5

Really love the classes with Amanda F for Amp Sculpt (cycling) and the Warrior Sculpt classes. Super energetic, motivating, and great playlists.

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★ 4

too expensive for kids

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★ 5

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★ 5

Love it, clean, great equipment and classes. Wish there were more teen oriented classes.

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★ 1

Zero stars if I could. I've had a fair share of high-end luxury and will remain with confidentiality in this due to how severe the conditions are.

Last night I'm showering and their are young woman screaming… it startled me. Then they were laughing. I popped my head out its staff and women I'm assuming that are off work but hanging out with them? Very unprofessional!

Where do I begin? Don't waste your money. You don't get what you pay for, maybe a hospital bill for a fungal infection. Unless you want to pay a fortune that they mislead on many different aspects of the gym. First of all, the staff (female locker rooms) are always gossiping about one another, and I'm a regular. I do regret returning back here after some time because nothing has changed. For women like myself, I enjoy the women's sauna over the coed one by the indoor pool. However for the money I work so hard to keep up with this membership, the sauna is always “out of service” and when it is, it is always filthy, including the steam room. The showers are a walking biohazard and I've nearly stepped on blades and cut myself from a used razor. How about sharps containers in the shower? Also, I don't appreciate the sign of no pictures or recording in the locker room when a woman took a selfie and then proceeded to take more even after seeing I was in a towel about to change. She then “sighed” in frustration because I ruined her selfie because I was trying to change in the background. A worker witnessed this. Not surprised they didn't remind her of the policy or to look to the sign that is to the right. I only come here daily because of the price of this place but its honestly not worth it if you're deciding to join a “waitlist.” they are not high-end or luxury as they advertise.

Also, black mold all over the place. Nothing is properly cleaned. I've walked away with rashes from trying to clean myself after a workout. Never towels but you'll ALWAYS FIND staff gossiping not doing their jobs and talking about other staff and male co-workers.

You're better off going to another establishment.

The pools and outdoor amenities are off -limits unless you pay an additional $350 fee! So basically rent at this point.

Not worth the money, and you are most certainly not getting what you pay for. I will be taking my hard working money else where to actually “Love” MY life as they put.

No contrast therapy as they advertise. No cold plunge, no working sauna. Risk for potential cut from someones used razor and potential bloodborne pathogens, gossiping staff, black mold everywhere. Ask for a tour, and take a look for yourself. We pay a fortune in taxes and work hard for subpar experiences? Also, family rooms are rarely used when children are running all over the place and women are stealing items left and right. I can't speak for the men though.

Thanks Lifetime Harrison you guys are false advertising and you don't care about the safety of your members including the kids attending camp! Even contacting risk management and their manager or CEO is a challenge.

Source: Google

★ 5

This gym is amazing. Huge and beautiful facility, super clean and comfortable, top equipment and great environment.
Good service with friendly staff, Special shout out to Employee JoAnn at Front Desk always with a smile, Polite and Professional. It is appreciated! She is a shining employee example!
Highly Recommended A ++

Source: Google

★ 5

Amazing!

Best pool I've ever been to! I love the pool, the hot tub, the weights, the massage chairs, the food, etc.

There are so many things to do here.

They also have PTs and chiropractors. There is also a salon, spa, and kids' program.

I love the spacious indoor area, as well as the vast outdoor space.

I highly recommend LT!

Source: Google

★ 1

I lost $400 dollars, my jacket, my pants, my headphones and my shirt. I locked my locker and I forgot my number, people who worked there helped to check some lockers, we could find anything. Talked with the front desk and told me they will check all the lockers. They didn’t find anything. Now I can’t leave anything in there. Bad bad service. Do not let your stuff in the lockers they can steal your stuff.

Source: Google

★ 1

Absolutely not worth it for a young person/couple without children. We received an email in April stating that as “loyal members” (over 5 years) we would not have to pay an additional fee for the summer. Less than 1 month later we received another email raising our fee by $80 per month and reason was to “upgrade” the club. I have not seen any upgrades as in recent months there is no parking, you have to wait for treadmills and showers, the hot tubs are closed half the time and dirty the other half of the time, and the staff are nasty when you voice your concerns. There are male children in the female locker room and after speaking to staff it multiple times and getting nothing, a staff member told me that the signs stating male children should not be in the female locker room are outdated. There are also screaming children in the adult locker rooms even though there is a family locker room and in also the hot tubs that say ages 12 and up. Staff turns a blind eye to it and does nothing by to address any of these issues. If you want a calm and private “luxury fitness center” and do not want to wait in line for equipment and a shower, and are not looking for the ambiance of an elementary school recess yard, I suggest you find another club.

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★ 5

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★ 5

I originally signed up because of their pools but after a few years I’m still not done discovering all the options they offer!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

Would be nicer if the weight area was larger with more options. It's cool they have all the other stuff but it is a gym after all.

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★ 2

FRONT DESK IS THE WORST! WHO ARE THESE NEW HIRES?
I’ve been a loyal member at Lifetime Westchester for some time now, and I’ve noticed a concerning decline in the quality of service at the front desk. There are three individuals in particular—two of whom were working today(April 10th)—whose demeanor consistently lacks the professionalism and warmth expected at a premium facility.

One is a woman with long red hair, and the other is a newer male staff member with a tan complexion and crew cut hair. Despite multiple visits, neither has ever greeted me or acknowledged my presence with a smile or a simple “hello,” even when I’ve initiated a greeting. They often appear preoccupied with their phones, which creates an unwelcoming atmosphere. An older blonde woman at the front desk exhibits a similar lack of courtesy.

As a business owner myself, I understand how critical front-facing staff are to creating a positive first impression. At nearly $400 a month, members deserve to be welcomed with professionalism and basic courtesy. I still remember when Adam and Nicole were at the front desk—they were friendly, attentive, and set a much higher standard for member experience.

It’s disappointing to see the overall member experience at Lifetime Westchester diminish, especially as the club grows in popularity. I hope to see a renewed focus on service and hospitality soon.

Source: Google

★ 2

The absolute worst yoga classes I have ever been to. It’s really stretching to horrible music in a heated room. Totally unprofessional instructors. I love my yoga and they don’t have real yoga classes here. Absolute trash. On the upside, my daughter really enjoys the swimming lessons and I can work out for 25 minutes while she’s in them. I like that they have a children’s center with activities, but when my daughter was rock climbing for the first time, the instructors were texting on their phone the whole time! Also, they don’t have fresh pressed juice which I feel is a total miss for a gym. I would love to be able to work out and then get a fresh juice with a wheatgrass or ginger shot after! Lastly, good luck with parking. They should have a staff section for parking. So much potential here if they tightened up!!! Which they should definitely be able to do considering the membership price!!! Yoga classes are so bad it’s sad!!!

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★ 1

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★ 1

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★ 5

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★ 1

Bullied members who did not join the group class. A group of members with PT bullying with scary faces, thinking they own the gym

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★ 5

Fantastic place, massive complex. Plenty of pickleball courts and pool!

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★ 1

I have been a member for years at Lifetime since it first opened. Unfortunately, I had to cancel my membership as the gym changed completely. At this location they used to be very clean, now it isn’t clean as before, steam room smells , floors are dirty. Sauna has stains, floors in the locker room are disgusting you can’t even walk without shoes because you’ll literally have hair all over your feet from the floors. I had to cancel my membership for several reasons but mostly I am very unsatisfied with the service this gym provides and they have raised the price for $300 per person. When you try to cancel for many dissatisfied reasons and you explain the current situation your in as well on why you need to cancel they only care about the 30 day policy and will not allow you to cancel, they will charge you regardless. I contacted the gym and stated I can no longer afford the gym and how dissatisfied I am and Nicole at the concierge before stated they could override the 30 day policy as complementary if I put my account on hold for the time being ( then) however now I have decided to completely cancel and Nicole is no longer going with her word in overriding the 30 day policy since I decided to cancel. This gym is money hungry and filthy. Unfortunately it is not the same anymore. I do not recommend.

Source: Google

★ 4

Still very good, but not as good as it was.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

We made it through a full year of membership. Its particularly well aligned to families. My 3 year old daughter learned to swim at the classes. The Mrs. and I enjoy the gym, pool, sauna Sundays reset in the Winters as well as the outdoor pool all Summer. The occasional Friday/Saturday "parents night out" basically cover's our daughter's membership. I wasn't really bought into the concept of a "country club minus golf" but I just checked and we were there 120 days in 2024!!!! I also drop into the location at Penn Station occasionally and it has a totally different vibe (like they know they compete with Equinox). There is certainly a demographic trend difference based on location.

Source: Google

★ 2

12/17, 2024
I would like to provide feedback regarding my experience at LifeTime located at 1 Westchester Park Dr in West Harrison when dropping off my child for tennis training. While I understand the importance of safety and liability protocols, the process of ID checks at the front desk is inconsistent and unnecessarily burdensome.

On multiple occasions, I have been allowed to proceed without an ID check, while at other times, the front desk insists on verifying my ID. Today, I was told that the reason for checking my ID was “because your child is a minor, and it’s a liability thing.” This reasoning does not seem entirely logical, as there is no clear explanation of how my ID relates to liability for dropping off a child for scheduled activity.

More concerningly, during today’s interaction, the front desk staff addressed me in a way that implied I was my child’s nanny. I found this assumption both insulting and discriminatory. It further highlights a lack of proper employee training in customer service, professionalism, and sensitivity to diversity.

I urge LifeTime to implement consistent policies for ID checks and ensure employees are well-trained to communicate these policies respectfully and uniformly to all members. Clearer protocols and improved training will help avoid confusion and ensure every customer feels valued, respected, and free from discriminatory assumptions.
12/18/2024
Forgot to mention, in addition to the experience I had, I must question why Life Time - a facility dedicated to promoting fitness, healthy eating, and overall wellness - offers PACKED MICROWAVEABLE MAC & CHEESE to CHILDREN!! Selling such an option, particularly at $8 US dollars, seems at odds with the gym's mission to encourage healthy lifestyles.
This discrepancy raises legitimate concerns about the alignment between the food offerings and Life Time's stated commitment to health and wellness. If the focus is truly on fostering a healthier community, the available food options should reflect those values. otherwise, it creates the impression that these unhealthy, addictive choices are being offered to undermine members' progress, ensuring they remain dependent on gym services rather than achieving their fitness goals.

Source: Google

★ 1

Raised the monthly membership prices on an already expensive membership

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★ 1

decided to end my membership after a couple of years at this location. I wish lifetime the best but I see this location is more concentrated on family specially those with kids even the morning classes are more for moms. No pilates or barre classes offered in the afternoon or night. The sauna is too small women are laying on the floor and it never gets heated due to the constant opening and closing of the door. The studio classes are always filled only one studio for all the classes that can only hold 25 people (there’s another studio upstairs for Zumba classes). This gym has potential but the amenities are too small compared to to the numbers of the members it currently holds, the parking lot is full capacity the best time to go is at night b if as a women I don’t feel safe driving at night besides no classes are offered at night time.

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★ 4

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★ 3

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★ 5

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★ 1

Abysmal gym, trainers are horrible.Trainers take classes and use certain parts of the gym that’s for the general public and say it ls reserved for there classes. I was berated and assaulted a few days ago for using a reserved power rack that was empty at the moment I went. Few days later they decided to ban me after I stood up for myself. you can see the video @fl0lala on instagram. I’ve been going to this gym with no incident for 5 years.

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★ 1

Banned me for no reason. I didn’t break anything in the code of conduct

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★ 5

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★ 5

great customer service, helpful front desk staff

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★ 3

The gym is Hugh. I am on the fence if it’s for me. Disappointed with the yoga classes. They are like yoga on steroids. Some of the classes it’s like adding every yoga pose for thousands of years into 1 hour. The Root yoga is only given at off times. Sat is filled with kids classes all day. The gym equipment is great but I wish there were attendants on the floor if I need assistances how to use them . I’m not even sure they wash the mats. You would think paying almost $300/mo they would wash them. Again, there is no one on the floor to assist when I’m there and the guest services is downstairs and too far if you have a question. I cannot figure out the Pilates classes or the only ones available you have to pay extra for. They are prob infrequent . People work during the day. Please provide better classes before work and on Sat/Sun.

Source: Google

★ 4

Great gym facility but overpriced classes and camps put a slight damper, as well as sketchy member habits like wearing street clothes and sneakers in the saunas.

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★ 1

The service is terrible particularly by Marco who writes sentences like “I apologize for the inconvenience” when charging us $40 to bring our sons friend to use the water slides only to find the water slides are closed for maintenance and then refusing to refund the $40. We have been members for 5 years but the service continues to disappoint.

Source: Google

★ 5

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★ 5

We recently joined LifeTime at Harrison as a family of four, and after a week of exploring its offerings, we are thrilled with our experience.

Updated:
-Kid Swim Lesson
My daughter, currently at the 501 level, has been searching for someone who can help refine her swimming strokes. Katrina was exactly what we needed! She worked with my daughter to improve her technique, focusing on body alignment to enhance her swimming efficiency. Katrina's methods were clear, effective, and made a noticeable difference. Highly recommend her for anyone looking to fine-tune their skills!

-Outdoor Pool and Slides
The outdoor swimming pool is fantastic, complete with exciting slides that our kids can't get enough of. It's a perfect spot for family fun and relaxation.

-Indoor Lap Pool
The indoor lap pool is ideal for those looking to swim year-round. It's clean, well-maintained, and provides a great environment for both casual swimmers and serious athletes. We've also signed our kids up for a series of four swim lessons in the indoor pool area as complimentary. Additionally, it's worth noting that swim caps are not required in the indoor pool, making it more convenient for everyone.

However, one downside is that the chlorine in the family pool can be quite strong, which might be a concern for those sensitive to it.

-Rock Climbing
The rock climbing area is a big hit with our kids. Special thanks to Tim and Joseph, who were both amazing. Tim was especially encouraging to our son, helping him achieve his goals and boosting his confidence. Thank you, Tim!! Our daughter, who has rock climbing before, also enjoyed the challenge and had an amazing time.

-Squash
We tried squash for the first time, and it was a blast. The gym offers racket rentals, making it easy to try out new activities. Our boy particularly enjoyed this new sport.

-Parking
Parking can be a bit of a challenge during peak hours. While I usually find a spot without much trouble, there are times when I've had to circle a couple of times to find one. Despite this minor inconvenience, the overall experience is still highly positive.

-Overall Experience
We aren't typically gym-goers, but LifeTime at Harrison is changing that. It's a wonderful addition to our family's routine, providing a range of activities that cater to all our interests. From fitness classes to recreational activities, there's something for everyone.

We're excited to continue exploring all that LifeTime has to offer and highly recommend it to other families looking for a place to spend quality time together while staying active and healthy.

Source: Google

★ 5

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★ 5

More of a country club, than a “gym”, Life Time Westchester in West Harrison has been the beacon of health and happiness for my family and I for 5+ years. Highly recommend!

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★ 4

Place is way too over crowded

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★ 5

Great place for wellness. Very family friendly which is important to me, perhaps others not as much. The gym itself has everything you need and then some. Wish there was a cold plunge but still 5/5 for me.

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★ 5

Best of the best

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

I like this club and the gym, however the food at the outdoor cafe is horrible. Only decent item is the pizza.

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★ 5

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★ 2

Lifetime used to be the place to be a member… it’s too overpacked and impossible to work out. Zero space…. Not even sure how it’s possible.

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★ 3

Lounge area is not really lounge area. It’s Essentially Important to have a quiet working zone to be able to have called it Luxury wellness center.

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★ 5

Great outdoor pool for summer, altho it gets very busy. Great indoor tennis facilities, squash courts, well appointed changing rooms. Wish the food were a bit better.

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★ 5

It’s a sport city!

Highly recommended, i had an amazing experience, multiple sports and activities…

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★ 5

My goodness! This gym is amazing. I’ve been to multiple gyms, but this one takes the cake. Not only are the staff friendly and eager to help, but the facility is always clean. I’d say it’s money well spent! The classes push you, your trainers push you and without the external encouragement, I don’t think I’d even get to a fraction of where I am in my fitness today.

Source: Google

★ 1

The staff here is extremely unpleasant, feels like a high school with stuck up children. Equinox is better, pleasant and mature staff, better equipment, better atmosphere. This location in Westchester is certainly the worst I've been to in terms of cleanliness, towels have blood stains on them, none of the bars and weights are re racked, and dont even get me started on the hairballs in the showers. Certainly not a $299 a month facility, save your money.

Source: Google

★ 4

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★ 1

Do not sign up for Pilates class! I had a trial class last November and enrolled afterwards. After the first class, the teacher canceled all my other appointments without informing me. I found out by myself the night before my 2nd class! Haven’t seen any other gym treating members like this.

Besides, they keep charging me monthly fees after I canceled my 1st class. I’ve called the club multiple times and still haven’t got refund. I was told that somehow I got charged twice the monthly fee starting from this month! I have wasted so much time on this billing issue. I’m so disappointed about the way they handle this. Now, after months of my first trial class, I am still waiting for my refunds and sending emails to follow up on the billing issue. I’m posting my experience so that others can avoid.

Source: Google

★ 5

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★ 5

Great selection of free weight and other training machines. A bathroom on each floor

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★ 1

Parking lot is ridiculously oversized. You need to give yourself 5 minutes to walk to the entrance. It’s worse when you are bringing children. I don’t know what they were thinking but searching for parking and finding yourself in a different zip code puts you in a foul mood. They don’t care, paying memberships are all that matters. Imagine how much worse it’s going to be when those condos adjacent to the gym are finished and occupied

Source: Google

★ 1

Please do not try to mislead any customer!!!
Lifetime was intentionally misleading me and silently charging me the membership fee. At the beginning, when I said I just wanna purchase the membership for one month, they did not mention that I need to cancel 30 days before I can end the membership, and I was only told "we only charge per month, very flexible." With that, they have been silently charing me for two months (no email, text, or anything as receipt or notification), until I accidentally found it when I was reviewing my credit card transaction. I called the customer service to try to resolve this issue and their response was very disappointing. I feel this is intentional cheating, and I would like to give 0 or negative start if I could.

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★ 5

Definitely one of the most iconic lifetime locations in NY, literally has everything besides an ice bath

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★ 5

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★ 5

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★ 3

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★ 5

I love life time;
It’s hours are great, their trainers are amazing, & their facility is just as amazing…
I love their GTX classes and the amount of classes they offer makes the price worth it; if you don’t use the classes much it’s still worth it if you go during non peak hours. Their guest passes are a bit strict, however it makes sense since they have a lot of members.
I have a shake every morning (almond butter is my favorite).

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★ 3

I didn’t want to write this review, but I feel compelled to. I’ve never had this problem at other gyms. However, many of the over 65 male members here have zero care or self awareness when it comes to nudity in the locker rooms. We all have to change, but it’s not uncommon to see someone entirely naked begin using the sink next to you while you’re blow drying your hair in front of a mirror. The other day for no good reason one threw his leg atop the sink counter with his genitalia on full display. I witnessed another older man practically dancing around exposing himself for over several minutes. Paying $379 a month and having this as part of the “gym experience” is becoming annoying. It’s disturbing because this gym has several children’s activities. I wouldn’t want my child being exposed to this. (I will remove this review if there is any solution put forth)

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★ 5

I been coming here for a while and I absolutely love the gym..
I have had some injuries from a car accident and was constantly on pain which it makes it hard to workout or do anything.. I started to see a corrective exercise trainer here , he’s name is KAREEM! I can’t say enough good words about him! First he’s very friendly and makes you feel so comfortable, second he’s so acknowledgeable about everything, he can literally tell you everything that is going on in your body, always I feel great and pain free after I see him!
He’s also an amazing trainer for overall strength and great nutritionist!
I highly highly recommend KAREEM!

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★ 2

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★ 5

They’ve got it all- several pickleball and tennis courts, 2 basketball courts, sauna, steam room, showers, towels and lockers, grooming products, studios, squash, all gym equipment including multiple Jacobs ladders, cafe, salon, some sitting areas, childcare, rock climbing, indoor and outdoor pool.

If you’re a weekend morning workout fan or adamant about Monday after work workouts- probably not the place for you as it’s a zoo.

The cons? Cafe is too expensive for what it is. Smoothies shouldn’t be 11 dollars. Lots of entitled teenagers which is to be expected I suppose, workout machines could be better, they lock up jump ropes for class use, they don’t have the gorgeous work spaces like newer lifetimes, and it’s pretty much always crowded but very manageable on the off hours. No Pelotons but I guess that makes sense for their brand. Just a big drop off in the biking experience unfortunately.

Long story short, if you want to stay active in sports and have flexibility in how you can structure your days- a great place to go.
If you can’t- then it’s probably not for you.

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★ 5

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★ 5

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★ 5

Very nice tennis courts and staff.
Very nice swimming pools, both indoor and outdoor.

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★ 5

Nice machines and massage/cool down chairs

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★ 5

Aquatics staff is professional and friendly.

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★ 5

This place is absolutely freaking amazing. Same here as a guest with my mom I’m speechless. Please put one in Destin Florida where we live.

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★ 5

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★ 5

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★ 5

Clean

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★ 5

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★ 1

Membership department is a joke. Awful customer service, inflexible accommodations and poor communication.

After being a member for 1.5+ years and taking a short break, I called today to inquire about restarting my membership.

What I received was a promise from a membership rep on the phone that he’s “the nicest employee in the department” and that other membership employees “will be even more rude” when asked about finding an alternate time to take a tour that accommodates my schedule.

Spend your hard-earned money elsewhere… it’s clearly not valued at Lifetime Westchester.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Nice facility.

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★ 5

Been a member here since 2017 and despite the huge price increases over the years, I still find Lifetime to be the best gyms for me. I alternate between here and Chappaqua and either are only a 15 minute drive tops for me. The facility has everything I need for strength/cardio and I really enjoy the early/late hours of operation. Yes it is one of the most expensive gym memberships you can find, but as long as you come frequently you'll get your money's worth. I am here 20-25 times per month and even more frequently now that the outdoor pool is open for summer.
Also for $40, you can purchase an otterbox tumbler which comes with unlimited refills of ice tea and cold brew. Definitely offsets the membership cost!

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★ 1

Thought I would update this with good news but unfortunately nothing has changed ..This gym is mediocre at best. Alot of very old and broken strength and cardio equipment. The new Techno gym treadmills they put in not long ago are broken 75% of the time .This place is in need of a serious update fast; on top of the fact they just raised the prices . But rest assured if pickleball is you jam you wil be all set .

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★ 5

This is an incredible facility that is staffed by the most professional and polite people. My partner and I were a part of a contracted crew working onsite. Every encounter we had was so warm and welcoming. I would highly recommend this establishment if you are local to this area.

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★ 1

This location used to be the best in Westchester. However, since they started offering Gym Pass and AARP/UnitedHealthCare memberships at only $99, it has become overcrowded with individuals who tend to be overly assertive or demanding, often referred to as 'Karen and Kens.' Finding a parking spot for your kids' swim lesson has become a real challenge. It's frustrating to pay $250 while someone next to you pays just $99. As a long-time member, I am now considering other locations that offer a similar upscale experience. It’s not luxury when you sell it at a discount. Just a upscale NYSC

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★ 5

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★ 2

Beautiful gym but always packed, kinda complicated getting a good workout in when the place looks like Times Square

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★ 5

Everything is really great, clean, organized, very good experience

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★ 4

Enjoy this one a lot. I just wished the inside pool had lounge chairs like the other locations I have been to. It definitely makes it easier to go to the inside pool. I had surgery & also was watching my child in the pool, and the regular chairs were a bit uncomfortable.

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★ 3

I have heard folks rave about Lifetime for years. Today, I decided to visit the club having moved to Westchester some months ago. The place is vast and has superior equipment, tennis courts, climbing walls, and pools inside and out. Everything here is spotless and organized. The managers truly understand the word differentiation. Love the club and can’t wait to work out!

Update: Cannot believe it’s been seven months already. Still love Lifetime, and it really has the greatest facilities around. You get what you pay for here, and I give it a 10 out of 10. My only issue is the parking.

05/05/21: First day back in the gym today in over a year and am so happy. The club have done an exceptional job making sure everything is as safe and clean as it can be. All my fellow members were respectful and sanitize equipment as soon as they finished.

11/09/21: To the Senior General Manager Susan Mistir, who moves on to a new challenge, my sincere thanks for the excellent work you have done here in West Harrison.

We will miss you!

Update: So my love affair with lifetime came to an end on the 20th of June. Becoming frustrated having to ask fellow members on cell phones or watching videos if you can use a piece of equipment becomes boring in the end. The management promise to always limit the number of new members also seemed to go out the window as the place was packed every time I went. It’s a wonderful facility, but I want to go to a gym to workout……not to stand next to a machine becoming more irritated waiting for someone to finish a txt.

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★ 2

Was a very nice club, now it’s just a over stuffed childcare center, equivalent to a local Y.

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★ 1

Today was my breaking point.. i came to this location from NYSC and have been a member since they opened and I simply CANT stand by this location anymore, they used to have one of the largest weight rooms of all the gyms in the area but now they continue to cater to group classes and thus now block off 12 squat racks during peak hours for “group classes” and they have a massive speaker blasting music over the already loud normal music overhead and they cut the cardio section down for more GROUP classes and they have their own speaker blasting their own music.. and all because of them tailoring to these groups classes (they have numerous group studios but they need more room I guess) and now they don’t have enough equipment for everyone else it’s PURE CHAOS trying to find a damn bench press let alone free weight bench. Also I’ve been to a lot of diamond clubs and their saunas and steams rooms are next level and then this location is SUBPAR at best horrible compared to other locations and their lightening is so bad not relaxing st all too bright and the steam never stays on it’s becoming quite dirty as of late .. bottom line TOO MANY PEOPLE.. it’s a zoo almost anytime I come and for 250 it’s ludicrous. I know me canceling won’t change anything but it’s out of control Time to look at other gyms that have opened up.

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★ 4

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★ 5

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★ 5

Very well kept pool. Very nice locker rooms. They have everything you need available. They have soap, shampoo, conditioner, bathing suit dryers, plastic bags for your wet suits, and plenty of dry towels. You don't need to bring much. It's all there.

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★ 5

Clean, great classes, spacious, has everything I need. Open until midnight.

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★ 3

If we can’t get a cold plunge, can we at least please get some jump ropes? There’s only like 1 or 2 upstairs and I usually have to ask a trainer for one, I shouldn’t be asking… I give you my permission to use my monthly payment to buy 10 of them!

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★ 5

Greatest Health and Wellness facilities you will find out there…get your membership now

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★ 5

Great gym! You can do so many sport here! Relax, exercise, spa, sauna, hot steam, swimming. I love to come here!

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★ 5

My second home!! Love my gym. The trainers are so friendly, approachable, and extremely motivating!

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★ 4

Great place...was a guest.

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★ 5

Been going here since 2017. I love it. My trainer, Luke, is the best. Ivan from the tennis department is an awesome teacher. 10/10 would recommend this place to anyone

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★ 5

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★ 5

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★ 5

Love this gym , was a member for a year when I lived in westchester then I moved to danbury and had another baby so I canceled , tried out another gym near me with childcare and it wasn’t the same at all , I figured to rejoin since the chap location is closer and I don’t regret rejoining , the staffed remembered my oldest son and was excited to meet my new son , it’s a pricey gym but the childcare is amazing and all the different class options and times they have , I just have to say saturday mornings around 9-10am it’s very hard to find a spot so I try to get there 15-20 mins before my class starts !

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★ 5

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★ 5

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★ 5

Spa, cafe, hair and nail salon, swimming, tennis, pickleball, squash, yoga, exceptional personal training, physical therapy, nutrition, fitness classes, rock wall, child care.... I'm sure I missed something... You could spend all day here!

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★ 4

Expensive but really nice and clean

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★ 4

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★ 1

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★ 5

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★ 4

I'm pretty happy with this Lifetime location. It is one of the cleaner locations I've been to. The staff are responsive and friendly. The locker rooms and the showers are cleaned routinely. I do feel that it has become a bit crowded this year. If you come between 5-7PM you'll have a hard time finding a parking spot in their massive parking area.

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★ 5

This place keeps me not only physically fit but also mentally fit! I get so bored with my home workouts and running every day. I love the classes here , the equipment is great and always very clean, and I LOVE the saltwater lap pool and jacuzzi. Staff is very friendly. One of my other favorite things about this gym is my trainer Jeff Ignacio! He does the BEST recovery sessions and is a great personal trainer too. He knows the mechanics of the bod very well. Also love his Alpha class. He makes you sweat and get a great full body workout!

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★ 5

Always great experience!

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★ 5

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★ 5

I’ve been going to Lifetime Athletic for about 2 years now. The facility is brand new. It’s always being well maintained and is super clean. Highly recommend if you live an active lifestyle in the Westchester County area. Fun fact: I believe you also get access to the Chappaqua location when you sign up at the Harrison club. Check with your membership representative to confirm this is still active!

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★ 1

VERY EXPENSIVE YOU BETTER OFF AT PLANET FITNESS .

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★ 5

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★ 5

This place is amazing 🫶

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★ 1

I babysit a member of the club and leave her to go swimming. I checked her in last time with no problem and received wonderful customer service by a male employee. Today I came in and a woman with silver hair completely ignores me and says to the child she can’t be here without her mom, when I am clearly her guardian. She THEN looks at me and says and who are you? And I said her babysitter?! She then proceeds to say there’s no picture of the child in the system, as if she’s not who she says she is, and the child explains that every time they ask for a picture the camera isn’t working. I mean seriously??? she is arguing with a child. Horrible service at the front with this women, it’s like she was on some power trip… just so weird.

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★ 4

We mostly use it for the pool and kids academy. Kids academy is amazing. Pool can be frustrating as guards are not consistent in following rules.

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★ 5

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★ 4

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★ 5

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★ 4

Don’t get me wrong I love this gym with all my heart I’ve had no issues with services or any of management and everyone so friendly just paying over 200 a month to go a couple times a month is pointless maybe I’ll start getting day passes because I just can’t afford it I’m 19 I pay for my car as well as my own gym and my rent I’m not the wealthiest but ig having good things in life come at a cost is there any plans I can be on to help manage those cost because I really don’t wanna get terminated please get back to me

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★ 5

Awesome facility, excellent staff.

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★ 5

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★ 5

Fantastic full service health club. Plenty of workout equipment, studio classes and even a lap pool.

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★ 5

EXCELLENT ATMOSPHERE

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★ 5

Thank you AnnMarie and Gaelle for going the distance in helping me out on my stuation. This place is very hospitable. Tons of cardio machines and weights and resistance machines to keep you happy. Lots of elbow room. Not to mention the classes. What gym offers daycare? Lifetime Fitness does💪🏽🙌🏼

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★ 5

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★ 1

Used to be amazing. Been here for almost 4 years and honestly it’s not worth the money any more. The locker rooms saunas hardly work. When you complain they give you all the assurance that it’ll get fixed and same story few days later.

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★ 5

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★ 5

Such a great facility with such fantastic instructors. There’s literally everything under one roof and it’s more like a club. I live the vibe there of something constantly happening from barre and Pilates to yoga and zumba. The cafe is quite nice too and they make some good smoothies.
Good for the entire family as it’s child friendly and has plenty of activities to keep the younger ones occupied too like rock climbing.
And yes, life time bans firearms on its premises. I got a photo

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★ 5

Gerry at the front desk is a poster-child for what LifeTime is all about. I was visiting from an out of town club and had never been to Westchester but Gerry treated me as if I was a regular; like part of the fam. Wonderful customer service and care immediately upon walking through the door. Well done LifeTime! Well done Gerry!

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★ 5

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★ 5

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★ 5

High-end, spacious, well operated, chic health club. Something for everyone. Love it!

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★ 5

It's a lifestyle game-changer. So glad I joined just over a year ago.

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★ 4

If you are looking for a gym then it's ok place but if you need someone to showcase yourself then it is good place. Positive vibes but you have to spend lot of money to match up with the class. COVID arrangement is good. Pool is good and outside pool is the best. Shops are very expensive and not worth at all. I know people take membership and get bored in few weeks. So if you are really passionate and have good budget and want classy experience and classes then this place is for you

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★ 5

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★ 5

Lots of parking. They have a pool. Very big place.

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★ 2

Have to pay a fee a month to pause my account

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★ 1

They are worse at payments department for canceling membership u should be on the phone more then one hour

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★ 5

Great facility.

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★ 5

This place puts equinox to shame. If I was equinox management I would go visit lifetime to see how a sports club should be run. I am a member of both — The once lifetime expands more in Manhattan bye-bye equinox

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★ 5

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★ 5

Awesome , love this place, convenience, location and services

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★ 5

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★ 5

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★ 1

Black mold on deflated vents. No custodial crew.

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★ 5

I’m gonna miss this place so much wish I only got terminated @ sky but I guess once your membership gets terminated u can’t go to any other locations smh😭🤦🏽‍♀️😭🤬🤬🤬 very upset that I can’t come here hope I can reinstate my membership real soon

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★ 5

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★ 5

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★ 5

This place is great. So many options- I played basketball and enjoyed it.

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★ 5

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★ 1

Very aggressive in tone when speaking to members at this location. I never feel welcomed.

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★ 1

Terrible costumer service!

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★ 5

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★ 4

es exelente, lo visite por trabajo

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★ 5

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