★ 2

My daughter and I have continue to be charged for our membership despite it being closed. It is impossible to cancel and going in person or to a crowded post office to send certified request is unsafe for us. Hopefully someone will reach out to me before I continue to put holds on my credit cards or take other actions to prevent them from taking more of my money!

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★ 1

I have been trying to reach out the gym for weeks and nobody replays the email or answer the phone. They are charging the montly fee even tho the gym still close. No respect for the clients.

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★ 1

I belong to the Rockville centre Lucille Roberts which is still temporarily closed. I received a charge on 9/1 for my membership fees. I can’t understand how this is happening and that there is no one to reach out too. Funny thing when you go to the website it says we are all going to get a credit for how ever many days they decided. This is horrible before covid i had to get
Money back as they are always overcharging. I am so done with the extra charges. Before covid every 6months they sent a letter stating our fees would go up 10 dollars... tired of fighting for my money back

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★ 1

If I could give zero stars I would!! I cancelled my membership back in May and they are STILL charging me for my membership not to mention the club ISN'T EVEN OPEN so I can't even get in contact with anyone not do they respond to any of my emails!!!! HORRIBLE CUSTOMER SERVICE!!! I would NEVER recommend anyone to join this place.

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★ 5

Awesome gym.

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★ 5

My personal trainer Victoria is awesome. She helped me design a workout that is conducive to my lifestyle. I have some bands that she taught me how to use, and when I can’t make it to the gym I can still get a good morning cardio work out in 30 minutes. She’s a delight and I highly recommend her to anyone that is new to LR!

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★ 2

The general staff is very lovely and the instructors have been great, but canceling is a NIGHTMARE! Beware, it takes 45 days for them to cancel your account (which is bull), so you are STILL required to pay a full months payment even after canceling. I went in, signed the papers, was charged the cancellation fee only to find this out AND to be told that I never canceled my account. It's utterly ridiculous.

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★ 4

Good

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★ 5

Women empowerment at its best

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★ 5

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★ 1

The hours at this gym are the worst but what makes it worse is the fact that they don’t even unlock the door on time. They are supposed to open at 6 and yet I’m standing outside in the rain at 6:45 while the girl inside has looked at me multiple times and still hasn’t unlocked the door. Now instead of waiting in the rain to go workout I’m standing in the rain waiting to cancel my membership.

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★ 1

The worst ! will not let you get your money back. I was tricked into a full year contract. do not sign anything or give them
A credit card the keep charging long after you stopped going and asked them to stop. Horrible ! nasty too the “manger” was rude Marie I think her name was but another lie sure

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★ 5

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★ 5

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★ 1

If you’re a member I hope you get out of the contract. They lie when it comes to monthly payments. Christina “the manager “ Was very rude and had the worst attitude over the phone. Charged a cancellation fee Two months later got charged for Services. What. Lol. When you want out. Print. Record everything. We did. They lie. Oh no customer service because Ny sport took over. Absolutely disgusting. Bad service. Sorry not sorry.

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★ 4

Love the classes here. I wish they had more classes on Friday though. They used to have a Friday night class but they took it away. The parking you have to pay for on the streets or the municipal parking lot. Bathrooms are usually pretty clean here.

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★ 4

Wide variety of classes make this location great. Municipal parking can get a bit packed so build in time to come early. The spin and Zumba classes are my favorite.

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★ 1

This has to be the absolute worst case of poor customer service. I was a member at the Carla Place location and they closed. I was forced to go to the Rockville Centre location, I absolutely do not recommend anyone to go here. The staff is extremely rude, not helpful at all if they do not chit chat with you on a regular, they totally ignore you. I can’t imagine how they are still open. If I could give negative stars I would. Lucille Roberts recently merged with NYSC that company needs to close this location, they are giving your company a bad name!!!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 1

Poor customer service. I was formerly a member of Lucille Roberts in Massapequa, which then turned into the Fit Club which is now NYSP. I have been trying to cancel my membership since August. Lucille Roberts of RVC, is directing me to cancel through a Gym that no longer exists! So now I am still being billed monthly because no one is able to figure out how to cancel my membership.

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★ 5

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★ 1

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★ 4

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★ 5

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★ 5

I absolutely love this gym! I've been a member for some time and I have definitely made progress. The spin classes are awesome; I also love Renita's class. Awesome selection of equipment; most of the equipment is new as well. The staff is so sweet and helpful. The manager, Christina, is super friendly and knowledgeable. It's a fantastic gym and really affordable.

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★ 4

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★ 5

The staff is friendly and really helpful. The gym itself is always clean wish they had a bit more space to put in different machines like a step master but i love it regardless.

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★ 1

I was a member for a long time, but no babysitting services has really turned me off. I did not renew my membership.

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★ 5

Extremely clean and nice space. Everyone is very respectful, both staff and members. One employee and trainer in particular, Sara, is very helpful with the equipment and exercises. I go here almost every day and wouldn't go to any other club. They've made getting fit such a good experience!

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★ 5

The staff are amazing. They are very sweet and so welcoming. They motivate me to work out harder everyday. Their new machines are great. The classes are awesome. SPIN is absolutely amazing! Sara & Victoria are so friendly & sweet. ... the best gym!!

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★ 4

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★ 5

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★ 5

Cool

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★ 5

I absolutely love going to Lucille Roberts gym in Rockville Centre, they treat me like family! Christina has been my instructor for months and is the sweetest and most pleasant person to work with and learn from! She is an awesome instructor & person! I recently started working with Renita who is also fantastic and getting my butt in shape in time for my wedding! Thank you ladies for taking such great care of me!

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★ 2

I stay with Lucille Roberts because of Audrey and Emerald classes. I use to be 300 lbs and had no confidence that I could do or finish a class . I use to watch them teach classes while on a treadmill or eliptical. Audrey has a kind patient demeanor she does not yell . I started taking zumba,shred , boot camp which I miss and strong. They make me feel confident .I'm now 175 lbs I look and feel great . l love the positive atmosphere that Audrey brings. She is always happy and in good spirts.I feel sexy and my husband is very happy .

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★ 3

I like the spinning classes

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★ 5

Lucielle Roberts in Rockville centere is great. The classes are amazing especially those with Audrey and Emerald Bright-Greene. I always enter the gym with a smile on my face and walk out with even a bigger one. The gym is always clean and the staff always welcomes you as if though you were family. There is nothing bad to say about this gym. Keep up the amazing work Rvc

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★ 5

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★ 5

Love it! I am addicted to it!

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★ 5

I love this gym they have differents classes !!!

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★ 5

I absolutely love this gym! I've been going here since early high school and wouldn't go anywhere else. Their fitness classes got me motivated and interested in fitness. Recently they've made awesome changes such as spin classes which are an amazing addition to the gym. All the instructors are friendly and passionate about what they do. It's amazing to see how much this place has grown over the years.

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★ 4

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★ 5

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★ 5

Love this gym so much its not to big and it usually isn't to crowded. The classes are great and they just added spin which was a great workout. The staff is very welcoming and makes you feel comfortable. I would recommend this gym to anyone!

Source: Google