★ 5

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★ 5

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★ 3

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★ 2

Location and staff are great! The classes keep getting cut with no replacements. If they got the right teachers in, upgraded their sound system and added more Zumba this place would thrive.

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★ 3

Small facility, carry a lot of various equipment but not a lot of same machine. It can get chaos during rush hours. Sometimes, people be using 2 machines at the same time that's not even close to them. This place lack of good ventilation, can get stuffy. Bathroom always dirty and run out paper towels or soap. Staff is nice tho

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★ 1

Equitment is old and machines have been broken for months place needs a serious upgrade everything is broken and shit

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★ 4

Good selection of weight machines and cardio machines.

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★ 2

Been coming for years and quality has gone so far down hill but still an accessible location. However, management needs to have a serious chat with trainers because sitting on a yoga ball in front of an entire rack of kettlebells (effectively limiting access) while working/training a client is aggravating as a member and not a great look professionally. Following MONTHS of no hot water, broken equipment and then this, I’m exploring other options.

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★ 1

Not only is the equipment old and in need of serious refurbishing, but the people at the front desk seem to be into themselves only and are consistently unfriendly and don’t even take the time to greet me when I arrive or leave. Where’s the “hello and welcome” and “good bye, have a nice day”? Please review your customer service protocols with your customer facing team.

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★ 4

Nice gym and well equipped. The front desk staff is very friendly and courteous and the gym is kept very clean. My only gripe is that the televisions on the cardio equipment has not worked in months. I can’t be the only person concerned with this.

4/27/25. Still no change on televisions not working on cardio equipment. Any plans to get them working? I’ve heard every excuse from lightning strikes to cable vendor has been called.

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★ 5

Cool

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★ 5

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★ 5

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★ 1

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★ 1

This is one of the worst New York sports clubs I’ve been too but also the company has gone down so much it’s terrible. First from all the gyms closing. Then to have the nerve to raise my membership dues, claiming it’s to upgrade the facilities, show me where!!! I’d be happy to pay the extra money for new equipment but it’s bs. But this gym has nothing but members taking up equipment getting a thumb workout while they scroll through social media. Why have no cell phone signs up, such a joke.

Thank you for the reply. But I heard the same story of upgrading the gym right before it closed its doors and shuffled me onto another one, only for that one to close as well. But the equipment in this gym dates back 20 years ago and I was first a member. Please don’t take my money and say you’re going to upgrade if you’re not so I hope it really happens. But maybe take some of the kids bs’ing at the front desk and put them on the floor to keep it clean since your members don’t know how to rack weights and clean up after themselves. Sadly, I’m an avid bodybuilder but can’t get in the frame of mind in this gym. Hopefully it will change or I will gladly pay double to go elsewhere

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★ 5

Loving Tracy & the new Pilates Mat class here on Thursday evenings at the NYSC in Hawthorne! I had been looking for a Pilates class In the evenings at the different locations, and I’m so glad they added it! The teacher Tracy Tellain is fabulous! She makes it challenging without being intimidating because she gives ways to modify for anyone at any level. I have had 3 C-sections, including a set of twins! So needless to say I was skeptical about joining, but Tracy reassured me that progress will come in time. Her positive energy and encouragement make such a difference! I always feel so good both physically and emotionally afterwards. I am happy to travel to Hawthorne to take this class. Looking forward to getting stronger!

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★ 4

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★ 5

Loved this gym

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★ 1

Lifting weights and lifting machines too old.

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★ 3

While I am still new to the club I feel NYSC Hawthorne is a bit of a mixed bag. The membership process was straight forward and I enjoyed working with the team to get started. The locker rooms are large and I like that I am always able to find a treadmill to run on.

I will echo some of the maintenance and organization concerns. The weights are not well organized making it somewhat difficult to find the right ones, the drinking fountain seems to be hit or miss, and some of the machines are quite worn from use.

The gym is serving the purpose, but with a little attention to detail this place could definitely hit five stars.

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★ 5

Front desk staff; Simply the Best. My favorite unwinding place. They welcome me and get my psych up for the day's workout. Gym well equipped and space is great

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★ 4

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★ 2

The equipment in Hawthorne is old and outdated. Several pieces are in disrepair, are rusted, or the grips are falling off/missing. The White Plains location’s equipment is much nicer and in better condition. The Hawthorne location is poorly maintained.

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★ 1

Starting with the gym, it isn't well-maintained or the cleanest. For the casual audience or newcomers there is plenty to use, but has quite limited mileage with the amount of unmaintained and mechanically faulty equipment that WILL keep experienced lifters from more optimally achieving their goals, and I cant sugar-coat this but that's probably the point. The facilities on the other hand are perfectly fine(shoutouts to the cleaning ladies).
While I'm sure the staff are fine people, I've had multiple account/payment issues that were ongoing, forcing me to nag employees about such issues(which really could be avoided if just done properly the first time). Even worse were the multiple emails I have detailing changes that have NEVER occurred. Its a shame that while staff are helpful at times, I couldnt recommend the any location for NYSC given its consistent lack of general upkeep and awareness for account management (which is ridiculous if they expect a maintenance/yearly charge). More care put into the IT would likely help wrangle many of these backend account issues and end the dependence on employees for such contingencies. For those who couldnt care otherwise, this gym is for you i suppose. Quite a shame(but not a surprise) that such a sizeable company couldnt be bothered to invest to tidy up these easily preventible/resolvable issues.

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★ 5

Is very nice gym love it

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★ 1

Once you join, you should budget in a few extra months to try to cancel your membership. First, they will only allow you to cancel in person. This is a completely arbitrary policy designed to extract money from customers. There is simply no rationale for this

Even if you cancel in person, you have to cancel 6 days prior tot the start of the next billing cycle again, totally ludicrous and arbitrary policy designed to separate customers from
Their money

I’ve been a customer of NYSC multiple times in my life. Based on this experience, I’ll never step foot on this gym again

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Response to NYSC response
Thank you for eventually agreeing to reverse the charge after I showed you that I did, in fact, email you my cancellation request and NYSC did not reply

Secondly, I stand by my earlier comment. That is, your policy, particularly that members cannot cancel over the phone, it arbitrary and designed to delay a customer termination. People cancel memberships, services, etc. all of the time and its nearly always the case you can do it on the spot over the phone. You are way out of step with the modern world and this "policy" has only one goal: that is to separate customers from their money

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★ 5

Clean, friendly staff, adequate equipment for classes

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★ 5

This is an excellent gym. Here's why: the friendliness and professionalism of the staff; the wide variety of exercise machines serving different kinds of workouts; the cleanliness of the facility; and finally, the gym members themselves who are of all ages and extremely polite.

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★ 5

Everyone is pleasant from the staff to the members of the gym… feel proud to belong to this facility. Justin Ware is an exceptional trainer and truly gives me strength thank you!!

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★ 3

It is ok... very affordable but they try to get ya... watch out.

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★ 4

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★ 5

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★ 1

Dirty and equipment constantly broke.
More out of order signs than anything else

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★ 2

Update Jan 2023: There has been no hot water in this place for FOUR months. Still numerous treadmills and ellipticals broken.

Water fountain was literally running non-stop for a month. Plates that break have never been replaced, causing a scramble for them during the busiest times. Multiple treadmills broken. Equipment is the downfall of this location.

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★ 5

Immaculate throughout. Excellent array of machines and equipment. Lots of parking and plenty of space inside. For those, such as I, who have Medicare "Advantage Plans"or "Supplements", they accept both "Renews Active" and "Silver Sneakers".

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★ 4

I’ve been coming to this gym for about 20 yrs and you cannot beat it for membership price: friendly staff, clean facilities, good management.

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★ 5

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★ 1

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★ 5

Clean, a lot of machines, big space

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★ 4

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★ 5

I went there first time today. I like it over there and comfortable. It's next to bus stop and restaurant.

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★ 5

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★ 5

I joined this gym in January 2022 and it was smart decision on my part. Can’t say enough great things about Jeremy (the manager) and his support team in the early morning …(Jason, Madison, Anthony and Chris) are always courteous and professional.

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★ 5

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★ 1

How long does it take to fix a piece of equipment? The signs have been on it for months now

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★ 5

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★ 5

Really friendly front desk employees. Jason gave me a tour first day I went there, very sweet and knowledgeable. Gym itself is very very clean and equipped well.

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★ 4

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★ 4

Good atmosphere, friendly and helpful staff!

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★ 5

I have been a member at Nysc for over 5 years, so before they closed for the pandemic. The new management seem to have really leveled up, they're courteous and helpful. Love the sauna and how big the gym is, easy to find a spot for yourself even when it's peak time. Love my training sessions with Josh!

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★ 5

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★ 5

I have been a member of the NYSC for over 15 years and have tried many of their locations and trainers. The Hawthorne location including their trainers and equipment are the best. I have trained with Jessica since 2019 in preparation for my wedding and she has always been so supportive and encouraging and got me the results I aimed to get. Don’t wait a second more, if you’re looking for a great local gym and trainer, head over!

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★ 3

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★ 5

I have been a member at this location for over 2 years and the staff has always been welcoming and helpful. During this time, I’ve also been training with Jessica. She’s fantastic in that she pushes you as a client to be your best. She is always throwing a new exercise into the mix which always makes a session fun and keeps a client on his/her toes! If you’re looking for a trainer, give her and this location a shoutout.

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★ 1

Personal trainer JESSICA/JESS is extremely rude and unprofessional. Jessica and her friend kicked me off of equipment while in the middle of a set and tried to intimidate me. They were working out together and told me to go to another bench because they claimed they “needed this one” instead of simply waiting their turn or asking me how many sets I had left. This has never happened to me before but I moved because I was so shocked at how rude this was and I felt intimidated by the two of them. After I moved to the new bench that they sent me to, I was visibly upset and could see and hear them laughing and whispering about me. I’m assuming she didn’t realize that I’ve seen her before and know that she works there. Don’t work with her unless you want to be bullied during your training session. Don’t think about even joining this club unless you want to workout in a toxic environment created by trainers like her.

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★ 5

Staff is always courteous and friendly. Plenty of equipment and free weights to work out with.

Facility is clean with adequate parking space.

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★ 5

very very nice gym

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★ 1

They recently changed the hours from closing at 10 pm to closing at 9 pm. Gave the consumers a 2 day notice about it before implementing it without any explanation. Did this despite the fact that it is usually very crowded around 9 pm. The schedule change messes up my entire schedule because 830 pm is the earliest I can get to the gym. They don't care about the consumer at all, just their bottom line.

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★ 3

Lots of different equipment, but a lot is usually out of order, finding dumbbell pairs can be difficult, and no more towels 😞 it’s convenient and good parking

*update 8/21

No reason why I should pay $40 a month for broken machines, missing plates, mismatched dumbbells, one water fountain (took the bottle refiller away)

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★ 2

Place is declining by the day..left and ran to Club Fit

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★ 3

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★ 3

It's a clean gym, has all the equipments you need. Staff is really friendly. I usually go in the morning, so not super crowded at that time and don't usually need to wait.
Equipments are however are relatively old and the wear and tear (lose joints in the machines, decayed weight disc, ripped off weight label) are pretty apparent. Dumbbells are disorganized most of the time even when I am there at 5am.
That being said, I appreciate this gym very much especially its close proximity to my work and it allows me to get my daily workout in.

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★ 4

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★ 4

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★ 5

LIFT!!!!

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★ 5

Clases are back. I love it!

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★ 5

Favorite NYSC!! Great staff!!

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★ 4

The place is good. Have a lot of treadmills, room with bicycles, havy weight section which is decent size, room for abs, yoga, stretching, also where used to be boxing bags. But they took them down (they saing because of covid) 🤦🏻‍♂️ and placed one bag which stand on floor (you know you can't do s... with that) I'm keep asking them to hang at least one pro punching bag, but they blame to covid !? So you can attend to gym but you can't punch a bag... And I'm not the guy who runs with a mask. So you know they insisting to wear it while you runing 🤦🏻‍♂️

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★ 5

I’m finally getting back!

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★ 5

clean and good people atmosphere. Covid rules are respected by all.

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★ 5

Great fitness center to get a workout.

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★ 1

Making up reasons to steal money from your account without any email or billing.

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★ 4

This has been my main gym for a few years and recently I lost my god watch in the locker room. I didn't call for a few days, not realizing the watch was lost, but when I did, they told me the watch had been returned and was in the managers office being held for me. Decent facilities, kind of small, but great helpful staff. Great mixed crowd and nice "scenery" for all!

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★ 3

Cleanliness needs more improvement. Trainers are amazing. Great customer service. I would put 5 stars if it wasn't an issue everytime I came to the gym.

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★ 3

I was a part of the New York Sports Club regime for quite some time. This club is particularly of interest to me because the General Manager and/or Fitness Manager, who are doing the very best to keep this club professional. The yoga classes are spectacular and the teachers are very thorough. They have a decent staff including someone new, a personal trainer, who by the way looks and plays the role of a personal trainer to the max and he's worth training with, very knowledgeable too. Although the club is not the tidiest, the staff does their best and the locker room is kept in good shape. The clientele here is nice and the staff can be upbeat. What more can be said, there's so much competition out there. However, this club has the mindset of keeping members happy to have retention. Although this club does not have all the bells and whistles, such as a steam room and pool, and if that's not important to you, then it's worth a try.

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★ 5

Great service

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★ 5

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★ 3

Its was cold

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★ 1

They lure you in with a good price and then raise the rates on you without notification. I called both the Hawthorne location and corporate who were less helpful then workers at the DMV. I don’t know what business increases costs without notifying the customer but this gym isn’t worth the extra money and was not upfront or honest about how they went about it. It’s a shame too because I spent a lot of money on personal training and when I asked for proof of notification for the price increase nobody could give me any information. B179 employee ID is also mentally incompetent. Don’t waste money or time at this gym.

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★ 4

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★ 4

Staff is very friendly and professional. I literally go there everyday for a 60 minute workout There is lots of equipment so that you can always get the machine you want within 30 minutes. There are always cleaning staff on premises and they do a good job. Members are quite friendly with each other. I have never heard an unkind word exchanged. The staff is responsive to matters you call to their attn: eg broken machines or a mess in the toilet or a lack of wipes for the machines. Positive energy.

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★ 1

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★ 4

Good gym. Needs to update some equipment

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★ 1

Club is SLOW to respond to ANY issue and lucky if they fix anything. Now there is no hot water for the next three weeks, ya think they would refund your monthly subscription ? Heck no they raised the rates a few months ago and this is what you get - COLD showers. Still no water fountain with a filter. The response you get from management is send an email - big deal. If it wasn't for the convenience I would be elsewhere. Find another club

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★ 1

Unless you just want to hang around and socialize spend your money on equipment and workout at home.

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★ 2

equipment that works (sometimes), typically bad-smelling with no apparent air filtration, and a class teacher that try to turn yoga into pilates, then yells if you do pilates. I go there due to an office affiliation. If you're looking into individual membership, do yourself a favor and look elsewhere.

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★ 1

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★ 4

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★ 4

Many options and locations

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★ 2

Equipment always broken

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★ 5

Ask for Jay or adrian. They are fantastic.

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★ 4

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★ 3

The Hawthorne NYSC attracts a slightly older Westchester crowd. The facility is perfectly we'll run. However the footprint is too small for the demand and the workout floor is very cramped. ... The biggest issue is the maintenance of the machines. They really need to stay on top of machine maintenance much better.

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★ 1

Gross...

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★ 1

One of the worse NYSC Club.
There are around 7 treadmills\ elliptical broken for more than a month now , they keep promising that we are getting new one but nothing yet.
Equipment’s break and it takes two to three months for them to fix it.
If a hand soap runs out , takes them three weeks to replace or refill.
Not sure how this place is managed.
I can understand some time things can take some time but this is unacceptable time.

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★ 4

I enjoy my time here, not as big as other gyms but the equipment is usually available with little wait time. My only complaint is that there are not many yoga classes offered in the early morning hours, and when they are it fills up before I even have a chance to reserve my spot. If you're looking for yoga classes I reccomend a yoga studio instead because you wont get that here. There are also only 4 step machines that are usually taken for long periods of time. Otherwise the staff is great and so far I have no issues.

Update: I have come to learn that equipment breaks down frequently here and hardly ever gets fixed. So I took a star away because I am getting annoyed more and more over time.

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★ 3

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

Clean gym friendly staff good amount of cardio machines and various workout studios for yoga, cycling, and other classes. Clientele during the week when I went was a good group of people. I feel safe sending my wife there at night by herself as opposed to other gyms and other new York sports clubs locations. Just be aware it's set back in a shopping center (behind the Applebee's) so you might miss it. Also the parking lot gets pretty packed.

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★ 3

Not terrible, but not great. Staff is friendly and helpful, for the most part. The gym has no equipment to exercise forearms and the punching bad situation could be better. There are three bags and only one chain, and you better hope they're not hosting a yoga class in the only room you can use it in.

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★ 5

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★ 5

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★ 5

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★ 1

Nice staff, horrible customer service, got charged an annual fee a month after I quit (in April) and I had to pay an extra month (June) to quit in the first place. I told them my 1 year anniversary is July 17 but they said they kick in the annual fee a month before, didn't care that i hadn't even been there 1 year yet. Will not recommend to anyone. I tried to speak with a manager and all I was given was a email address.

Update July 26
I contacted the email address provided below yesterday and all they said is that they will forward it to their business team. Still waiting. Will update again once I hear from them.

Update June 2018
They never contacted me. I even called their head office, no call backs. They make it look like they are responsive on this review site but it’s all a show and no action. Ripoff.

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★ 3

It's ok. But they don't believe in air conditioning and they don't have many lighter free weights, the ones I use are always taken. Otherwise mostly clean

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★ 1

Personally I dont like this gym way too many people and also people argue over weights it's a complete waste of time then to cancel they charge and tell you come in person as if that's gonna change my mind never ever again will I deal with this place if i could have gave zero on the stars i would have get it together people

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★ 4

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★ 5

Great place to work out

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★ 1

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★ 1

I am so tired being charge for something that I cancelled 2 months ago from nysc that I decided to write here. I’ve been trying to contact the manager for 4 weeks and people over the phone say that he’s not there but they left a note for him. I am still waiting the call that I never got back. I also walked in and he wasn’t there either. Who am I am supposed to talk with?
It’s so frustrating because I am moved to another nysc after doing everything right at hawthorne but they keep charging me the monthly membership PLUS another $15 every day because I am going in a different gym which is my gym right now that I transferred my membership. I guess nysc never did it because they still charging me and what is worse is because now I am being charge from the gym that I am going to and from hawthorne. Nobody is interested in fixing my problem.

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★ 5

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★ 4

Great location and space. Good, friendly crowd. Equipment levels on average with other NYSC locations.

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★ 3

Nice gym but ymca is cheaper

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★ 3

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★ 2

it is very dusty they do not look like they clean, a lot of the equipment is broken, most of the TV's do not work! It smells so bad it make my stomach upset half of the time I am there, I told the staff about these issues numbers of times and they do nothing, it is really sad, OH and my membership dues went up 10 bucks There was no notice about this at all, this gym is worth about 5 dollars a month if that. Really thinking about quitting this place and driving a few extra minutes to a nicer gym.

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★ 5

Excellent and very helpful staff...love this place!

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★ 2

Equipment is not keep in good operating conditions, tv's don't work even after you complain. Good location for me. I give them 2 stars for the staff. They are pleasant and work on cleaning the locker room on a regular basis.

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★ 3

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★ 3

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★ 3

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★ 5

Its a gym and it works. Clean up the rust though. Still my fav gym.

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★ 5

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★ 4

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★ 5

Great place nice machines

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★ 5

Cool gym people are usually accommodating with the machines...staff is pretty cool..the gym and locker rooms are always clean

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★ 1

This place is a complete disaster. Frankly I don't know how they remain open. Staff are absolute liars, equipment is broken, place smells awful, dust is everywhere. I was injured on a broken piece of equipment here. Westchester Health Inspector definitely needs to be called to this location. Inconsiderate staff talking on the phone while trying to check in. The list is endless. Management staff here needs to be fired. Wouldn't recommend this place to anyone. Staff will have the audacity to say they are going to address the issues in this post, but they do not. Just as is the case in the gym when shown broken equipment they say, "Oh that's being replaced, but hasn't been."

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★ 3

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★ 1

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★ 1

Very bad gym small, and the machines are broken plus people don't re racks the dumbells. Very rude clients!!!!!

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★ 3

machines break often and they can sit for a day or two without fixing. sometimes a week. the wifi hasn't been working for at least 4 days now.
point is, maintenance is not up to date.

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★ 3

It's OK but it's always packed. And equipment is always broken.

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★ 3

The Club offers a wide range of equipment and some good classes and a responsible front office staff. But the equipment, especially the spin bikes are falling apart and the towels have become thread bare. I would love the club to improve so that I could give it a more enthusiastic review.

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★ 4

Clean. Straight forward gym. Rarely a wait for machines

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★ 4

Clean and spacious with lots of equipment

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★ 1

I go here because it is close. However it is disgusting. There is dust everywhere. It looks like they never clean. If a health inspector were to come in I think they would fail. People also do not un-rack their weights, which is very annoying.

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★ 3

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★ 3

No pool . Limited on machines. Small.

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★ 4

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★ 4

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★ 4

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★ 3

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★ 4

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★ 5

*👌👍*

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★ 4

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★ 2

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★ 3

The club has a lot of cardio machines and a pool. The issue is that there are only a couple of free weight benches in the club and people do not put the Dumbbells back which is a hassle. The bathrooms need better toilet paper as well. However for the price of only 20 a month for students it's worth it especially with the amount of different resistance training machines available and facilities

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★ 1

They give you the run around to cancel your membership here horrible !

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★ 2

There's hardly any machines open and more often than not the ones that are, are usually out of order and have been for weeks!

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★ 4

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★ 4

Staff is good some more friendlier (ones with the black shirts) than others, always willing to give a extra towel or ice pack if you need it. Place is clean and the sauna is hot. A nice variety of classes and lots of equipment

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★ 1

Awful customer service. The management is rude and unfriendly. I would highly recommend that you do not join this sports club.

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★ 4

I like the people who work there. Maitenance makes the place super clean. The people who work the front desk are great. The personal trainers give you very good responses when you ask questions. I promise I will make no more noise at NYSC.

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★ 4

Overall ok, have no problem but nothing special

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★ 1

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