★ 5

Source: Google

★ 1

Not sure who is in charge of this gym, but it’s falling apart and no one seems to care. The front desk staff blames corporate and keeps telling me there is nothing they can do to fix the broken machines. The water cooler downstairs is frequently out of order, and I found out from a trainer it’s because the staff is too lazy to clean it

Source: Google

★ 1

Horrible place. Always dirty, dusty, unprofessional staff . The Machines are dirty, not well maintained and broken most of the time. I tried to cancel my membership by walking into the branch and also emailing the manager. The representative processed my cancellation as a hold instead of a cancellation. I was inappropriately billed several months and Nysc refused to remove the charges. Completely unprofessional. Do yourself a favor and stay away from this place. You’re better off at Blink, the Y or Planet Fitness.

Source: Google

★ 1

Horrible

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 1

What a disgraceful breach of contract with members this place exhibits by not fixing the 90% of TV monitors that have been broken for 2 years, not to mention all the stairmaster machines that are broken! And management does not even bother replying or responding to complaints from clients. This place should be closed down and prosecuted for not providing services clients pay for. It deserves a lower rating than one star!

Source: Google

★ 4

Source: Google

★ 1

Gym is constantly in poor conditions. TVs in most cardio machines don’t work, equipment and water fountains are often broken (and not fixed for weeks on end) and receptionists could not care less when requests are made to fix things. Unfortunately there aren’t other gyms in this area, but if you have to walk more than two blocks to get to this place - don’t do it.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 5

Sorry for the mistake 🙏🏾

Source: Google

★ 2

I’ve been going to this gym for about 5-6 months; very friendly staff, locker rooms are very clean. This gym itself is subpar. The tv’s on the treadmills/bikes never work, the cables downstairs are always broken, the dumbbells are always scattered and out of place. The guided squat rack in the back right corner has been broken throughout my entire membership and is just taking up space. During rush hour this gym is impossible to workout in.

Source: Google

★ 5

Good place for workout.

Source: Google

★ 3

I've been going to this gym for almost 4 years. Staff is so friendly and genuinely nice. I like going here and feel comfortable but the stairmasters are always broken. I'd give 4 stars if my beloved stairmasters weren't always out of commission. I would recommend this location though over others for sure.

Source: Google

★ 3

Layout is weird and the staff is not as engaging but offers all the basic amenities you expect! Locker rooms are sizable

Source: Google

★ 3

Source: Google

★ 5

Comfortable, clean, you can get your sweat on and be left alone.

Source: Google

★ 3

Source: Google

★ 2

Equipment is broken for weeks and weeks. Small gym so not as though there are tons of other options. Staff has been totally dismissive about stuff being broken. Bathroom showers only half work and are half clean. Much better to join somewhere else.

Used to have an amazing manager but he left and new manager seems to be hiding a lot on ‘conf calls’ and seems to not give a damn. Not a positive place.

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 4

Nice gym. It's a bit small however. The facilities are very clean and there are multiple cardio machines. If you're looking to lift, be aware there is only one Smith machine and no squat rack here.

Source: Google

★ 4

Source: Google

★ 5

Like any club, you need to know when to go to avoid the busy times but being farther east than most this one has great off-peak times. Staff are great, Nick and Marie were really helpful. Definitely one of the best NYSC gyms.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Nice place I would give 3 and half. Nice crowed little crowders. Biggest issue they have bay far is every week I come lately they run out of cups this time they made sum excuse that they had an issue.... last time took over an hour and like 10 people to complain till they did it bec every person wanted someone else to do it.

Source: Google

★ 1

ABSOLOUTELY TERRIBLE. Service is terrible and staff charges without telling you. Not only are they extremely rude but never helpful. I’ve never worked with a worse gym system. Every individual at the front desk needs an education.

Source: Google

★ 3

Source: Google

★ 4

Simple but reasonable price. Kind staff.

Source: Google

★ 3

Hit and miss on which days you go and the level of tidiness irrespective of time.
You will find weights all over the place, trainers seem nice but I have also seen many add to the mess at times, leave their equipment for someone to trip over.
Please encourage your staff, trainers and members to clean up after themselves "if you can pick it up, you can put it back"

Source: Google

★ 5

Source: Google

★ 4

Here's the real lowdown, not the "they charged me when I canceled" stuff which by the way....is plainly listed in the contract so know when your renewal date comes up.

The gym has an upstairs with ellipticals and 2-3 stair masters. then a treadmill section with a bunch of treadmills, a rower, and a small mat area to stretch

downstairs you have the entire back half for free weights, machines, rack squats, and landmine. the other half is for HIIT and circuit work (like the open personal training turf) and then another large area for stretching. There is a room for class that people use if there aren't classes going on rarely are). I wouldn't expect much from the locker rooms in any box gym but these are always clean, plenty of towels. shower curtains always go inwards - girls bring your own shampoo conditioner since it's not the best quality.

Source: Google

★ 1

In the past week we have had NO showers, NO towels and today, March 5, 2018 the gym was closed with no notice.

They're great at taking your money. Terrible at providing you with service.

Source: Google

★ 3

a bit crowded always

Source: Google

★ 1

for the last 2 months, Very very dirty gym, not managed like before. The situation is unacceptable and it is ruining the reputation of NYSC. The trainers are excellents they do their best in very terrible working environment. A lot of members are switching gyms due to the level of dirtiness . When the management is he going to react??????

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

I had very bad experience here. Manager very rude, unprofessional and “LIAR”. They charged me incorrectly, without my permission. I didn’t expected it, and then I had a minus in my bank account, and I lost 39$. I was waiting for more than 1 month to give my money back about 55$, they promised that will come in 5 days. I came two times and every time they said will wait more. It’s finally they gave me money, but he didn’t say sorry, just spoke with bad intonation and so rude. I had bad experience with lost my money(they won’t give me 39$ fee) time, mood.

Source: Google

★ 3

No bad, the price is a little bit high

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

They have the widest array of classes and these are offered at a wide range of times and places every day. The instructors tend to be terrific. The cost is very reasonable for what you get. The website makes it easy to plan for going to classes -- you can reserve a spot.

Source: Google

★ 5

Source: Google

★ 1

One of the most unprofessional clubs I've used.
Me and my husband joined and were promised two months free. Since then, we have been incorrectly charged every single month and can't get these guys to reverse charges.
The follow-ups have been so time consuming! I even called to talk to the guy responsible for payments and was told that they didn't have a direct phone number for him because he "didn't leave his business card at the reception!" . Such is the leve of professionalism here.
They also only have one studio for classes. Yoga mats are dirty most of the times and I don't think they're ever cleaned.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

6 months after I left the club, my credit card info was stolen and charged unauthorized by the club. It is a thief, period.

Source: Google

★ 3

Has all the basic things a gym should have (workout equipment, treadmills, etc) but nothing really fancy. They don't have a steam room and the place is very small and generally crowded. It's OK because it's close otherwise I wouldn't use it.

Source: Google

★ 5

Source: Google

★ 5

Most Loca

Source: Google

★ 3

Source: Google

★ 1

THE WORST EVER!!! The manager is a joke and was even drunk when talked with me. They charge your card for no reason and every time you request a refund, they say yes and do nothing!

STAY AWAY FROM THEM!!!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Went to the gym this morning at 8 A.M when it opens on Saturday. The ladies room was filthy. I told the person up front and the response, "The woman didn't come in." Honestly, this is NOT an excuse. The gym just opened for the day.

Source: Google

★ 2

The most recent round of cost cutting gutted this place. It's a sad empty shell of what it used to be.

Source: Google

★ 5

Berry nice

Source: Google

★ 2

Bye, NYSC. Been a member for nearly 5 years, huge fan of Aaron and Jay's Monday boxing class at Irving place and think their gyms are generally in good condition. I travel a lot, so has come to this location near my office a number of times to freeze my membership. This month was the third time, they messed it up, i.e. telling me "no problem" at the front desk and then not processing it. Even refusing my request for an email confirmation, saying it was "not necessary". Which ends up being pretty costly, but ok, mistakes happen. When I spoke to the manager today, instead of apologizing and/or trying to find a solution, he said he's "the only one who can freeze a membership" and why I came in there to freeze and "didn't just do it online" while giving me a which-part-don't-you-understand-look. Tried to explain to him that maybe the staff needed to be better informed, since this has happened a number of times, to which he just said "there are procedures in place". Ended up canceling my membership. Yes, mistakes happen, but at nearly $100 bucks a month, it seems fair to expect at least an attempt at customer service.

Source: Google

★ 1

Worst experience. Manager was extremely unprofessional and refused to speak with me on the phone. This location is very unprofessional in itself and constantly contains equipment out of order.

Source: Google

★ 1

Fraudulent Personal Training Charges

Source: Google

★ 5

Source: Google

★ 4

Newer equipment in the lower floor. Large lockers

Source: Google

★ 3

No steam room and no water fountain downstairs. Pathetic that I have to walk upstairs after every workout. First gym I've had this issue in.

Source: Google